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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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Account Manager - Ingenico
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Open
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Worldline
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Sydney, New South Wales, AUSTRALIA
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Sydney
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New South Wales
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AUS
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Oct 28th, 2022 12:00AM
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<p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span style='color:#32363a'>The Role</span></b></span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Ingenico are seeking an experienced</span><span style='color:black'> Account Manager to deliver Ingenico’s revenue and profitability, and manage risk and client satisfaction. The successful applicant will in summary lead end-to-end client relationship initiatives (account planning, opportunity management, proposal development, and resource engagement within Ingenico); plan and execute strategies to deepen engagement and partnership with nominated clients; drive new solutions and services to grow Ingenico’s revenue portfolio; and broaden client networks and interactions across the client organisations. In detail this will require,</span></span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'> </span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span style='color:black'>Key Responsibilities</span></b></span></span></p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Develop an in-depth knowledge of allocated client(s) environment(s), including competitor analysis and positioning </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Define and maintain a strategic account plan, with regional and/or global Business Development Subject Matter Experts </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Diagnose customer needs and recommend value-based solutions that reflect a clear understanding of Ingenico products and services, primary differentiators, client segments, and key competitors’ offerings </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Drive all activities to deliver agreed milestones with the client, including relationship-building and growth at all levels, sales pitches, tender process ownership and contract negotiation </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Prepare, drive and be accountable for the formulation and content of all propositions and Offer Reviews including adherence to delegation of authority (DOA) </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Follow up on global and regional marketing campaigns for products and services </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Contribute to the preparation of the budget and manage accurate revenue forecasts </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Negotiate contracts and any change requests within or outside of the contract </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Manage and update client and contact information within Salesforce </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Comply with the use and integration of company standard tools and processes </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Provide regular reports on Portfolio progress and client satisfaction </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Maintain and manage initiatives / issues log for the allocated clients </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Escalate any problems to senior managers to ensure clients feel valued </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Ensure orders are delivered as agreed with the clients </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Client reporting to ensure SLAs and key issues are tracked and managed </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Relationship management – including mapping Ingenico leaders with customers </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>End to end initiatives delivery (from inception to delivery) via coordination of internal Ingenico resources </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Commercial and contract management </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Clear account, opportunity, and risk planning </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Escalation management within Ingenico to ensure the leadership team are aware of issues and that resolution plans are developed </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Revenue and forecast management</span></span></span></li></ul><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'> </span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span style='color:#32363a'>To be successful in this role you will require:</span></b></span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'> </span></span></p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Tertiary qualification and/or demonstrated equivalent industry experience</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Experience as Senior Client Relationship Manager, Account Manager with demonstrated ability and confidence to show leadership within this arena</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>5-8 years in end-to-end Account Management (covering account planning, client relationships, opportunities management, commercial negotiations, delivery management, cross-functional team leadership) </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Previous experience in solution sales process management including the development of solutions and proposal writing</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Disciplined sales management skills (planning, forecasting) </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>A good understanding of logistics and service operations (essential) along with knowledge of the Payments industry is highly desirable</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Payment technology solutions knowledge – to enable valuable conversations with key decision makers and gate keepers </span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>A dedication to customer service and customer business analysis</span></span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span style='color:#32363a'>In Return We Offer:</span></b></span></span></p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Hybrid work arrangements</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>An attractive salary package</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Comprehensive training and development</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>Great career opportunities and succession planning</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#32363a'>The chance to work in a business that genuinely enables you to change a customer’s life daily!</span></span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>Only applicants who complete all of the recruitment questions in detail and are Australian Citizens or Permanent Residents will be considered.</b></span></span></p><p> </p>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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Contact Centre Agent
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Open
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Worldline
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Melbourne, Victoria, AUSTRALIA
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Melbourne
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Victoria
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AUS
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Nov 30th, 2022 12:00AM
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<p> </p><p><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'><b>The opportunity:</b></span></span></p><ul><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>To use your customer service skills to become a subject matter industry in the payments industry.</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Providing support to our frontline merchants in a helpdesk environment within a dynamic and friendly team. </span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>You will be given the opportunity to excel and thrive in a fast paced and supportive environment.</span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'><b>Your responsibilities include:</b></span></span></p><ul><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Demonstrate Worldline values in all aspects of your work</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Provide general and technical support to our frontline merchants and follow our documented processes from end to end.</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Independently process requests from our merchants in both transactional and maintenance requests within SLA and quality requirements.</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Maintain new and existing customers in our system</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Collaborate with our internal and external stakeholders to achieve the best resolution and experience for our merchants.</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Actively support the operational implementation of new products and services</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Resolve and follow up on customer issues, escalating to technical support teams as appropriate</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Be flexible in learning new processes an changes within our systems, processes and products.</span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'><b>Skills we need:</b></span></span></p><ul><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Excellent verbal and written communication</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Call centre and/or customer service experience </span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Excellent telephone manner and interpersonal skills</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Ability to follow and adhere to process</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Times New Roman,Times,serif'>Demonstrated problem solving abilities</span></span></li></ul><p> </p>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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Government Account Executive
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Open
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Worldline
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Adelaide, South Australia, AUSTRALIA
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Adelaide
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South Australia
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AUS
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Dec 5th, 2022 12:00AM
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<p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'><b><span style='color:#46b8a6'>The opportunity:</span></b></span></span></span></p><p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Reporting to the Large Account Executive Lead, you will be responsible in account managing Large Enterprise customers with a focus to build strong relationships while identify new opportunities to grow the portfolio. You will have a deep interest in the evolution of digital payments and gateways, merchant acquiring, terminal hardware and merchant software applications. You will provide an exceptional client experience and ensure that customer view ANZ Worldline Payment Solutions at the forefront of innovation in the acquiring space. Frequently working with product, legal, operations, and the ANZ Banking team; you will be capable of digesting and concisely conveying card scheme rules as well as pricing, negotiating and closing merchant acquiring deals.</span></span></span></span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span> </span></span></span></p><p class='BodytextWorldline'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'><b><span style='color:#46b8a6'>Your responsibilities include:</span></b></span></span></span></p><p class='BodytextWorldline'> </p><ul><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Generating quality new revenue across the large enterprise space (turnover $50m+)</span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Apply a solution-based sales approach to achieve outcomes</span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Develop & maintain your expertise & awareness of key economic trends impacting the industry and share insight across the portfolio</span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Develop & manage a strong internal relationship with ANZ and become a highly valued and trusted product specialist for these teams </span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>You will be measured on, amongst other things, sustainable revenue and customer satisfaction </span></span></span></span></span></p></li></ul><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span> </span></span></span></p><p class='BodytextWorldline'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'><b><span style='color:#46b8a6'>Skills we'd like:</span></b></span></span></span></p><p class='BodytextWorldline'> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Our ideal candidate will have experience in the sales process, excelling at lead generation, relationship building, and closing deals. We’re seeking a self-starter with strong negotiating skills and someone with a track record of success:</span></span></span></span></span></p><ul><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>A tertiary qualification in a business or related discipline or analogous work experience. </span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Good understanding of the merchant industry and digital payments landscape </span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Strong verbal and written communication skills, computer literacy and client focus</span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Ability to work autonomously, work with a team and solve problems quickly </span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>Solid negotiating and influencing skills, strong presentation skills </span></span></span></span></span></p></li><li><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span><span><span style='color:#333333'>A genuine desire to contribute to the team whilst developing Transaction Banking experience. </span></span></span></span></span></p></li></ul>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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Senior Bid Manager
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Open
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Worldline
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Melbourne, Victoria, AUSTRALIA
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Melbourne
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Victoria
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AUS
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Dec 5th, 2022 12:00AM
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<p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span style='color:#008080'>The opportunity</span>:</b></span></span></p><p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>At ANZ Worldline Payment Solutions, we are creating a high-performance bid management team within the Sales Support structure, to focus on strategic customer opportunities across new business, growth and retention.</span></span></span></p><p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>The primary focus of the bid management team is to support Sales (Business Development, Sales and Account Managers) achieve their portfolio growth aspirations. This is achieved by preparing and responding to Bid Proposal opportunities (EOIs/RFIs/RFPs) sector events and other proactive pitch pursuit related activities across the current and targeted Australian portfolio. The bid management team will ensure pursuit excellence is achieved across the full sales cycle and all bid opportunities of varying complexity within the Corporate and Institutional customer segments.</span></span></span></p><p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#008080'><b>Key responsibilities:</b></span></span></span></p><p class='BodytextWorldline'> </p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Reporting to the Head of Sales Support, you will be responsible for managing and mentoring a focused team of Bid Managers who collectively, ensure timely delivery of compliant and commercially sound bids through to submission. </span></span></span></p><p> </p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>As the Senior Bid Manager, you will bring expertise in navigating deals through the sales process, instil a culture of success, and drive key elements required for successful deal outcomes, including:</span></span></span></p><p class='BodytextWorldline'> </p><ul><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Working with the Head of Sales Support to implement a pursuit framework and Sales bid validation process</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>You will ensure efficient and effective allocation of bid team resources, prioritise pursuits and support bid team members to manage multiple and conflicting bid timelines during peak periods</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Action bid management activities for complex deals, while ensuring consistency and quality is not compromised</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Supporting Sales with the objective to maximise the win rate</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Manage the proposal review process prior to submission as well as identifying and implementing process improvements to the bid function</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Ensure company and group bid management processes are always applied and compliant (risk tracking and mitigation)</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Proactively work with key stakeholders, Sales and Product teams, ensuring enhancements and changes are applied to the bid database and toolkit</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Provide bid budget and overall performance track reporting to the Head of Sales Support</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Implement targeted training programs to enhance overall sales and win rate capability</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>From a project management perspective, you will be required to set the standard with the overall management of the bid schedule (end to end) to ensure that tasks are delivered on time (at times this includes meeting challenging timelines)</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>You will be a critical thinker, who is agile and has strong communications skills.</span></span></span></li></ul><p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span style='color:#008080'>Bid management team responsibilities include</span>:</b></span></span></p><p class='BodytextWorldline'> </p><ul><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Obtain the bid qualification (go/no go) for new business opportunities</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Prepare and review commercial aspects of the intended bid submission, ensuring all solutions and pricing are included and accurate</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Contribution to the written proposal - both in terms of content and presentation (such as preparation of executive summary or solution overview)</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Coordinate the bid budget and track overall performance against sales objectives</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Understand and resolve complex technical, strategic and business issues</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Lead and coordinate all post bid reviews with customers, for both successful bid contract award and unsuccessful bid outcomes.</span></span></span></li></ul><p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span style='color:#008080'>Skills to have</span>:</b></span></span></p><p class='BodytextWorldline'> </p><ul><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Proven capability to effectively deliver complex proposal submissions (bid or tender writing experience)</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Advanced level proficiency in Microsoft office or 365 app suite</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Bachelor of Communications, business administration, Commerce (or other is desirable)</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Experience in handling the full end-to-end process of bid opportunities (Sales, Business Development or Content/Copywriting)</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Deep knowledge and ambitious approach to the market</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Excellent organisation and interpersonal skills</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Communication and negotiation skills</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Demonstrates flexibility and adaptability within the workplace (working within deal timeline constraints)</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Experienced Team leader who thrives on working as one and achieving outstanding results</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Exceptional English communication skills, both written and verbal</span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Experience in design, Human Centred Design, customer experience (CX) or customer journey mapping or equivalent (desirable)</span></span></span></li></ul><p class='BodytextWorldline'> </p><p> </p>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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AML/KYC Screening Support(Permanent)
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Open
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Worldline
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Melbourne, Victoria, AUSTRALIA
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Melbourne
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Victoria
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AUS
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Dec 5th, 2022 12:00AM
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<p style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Worldline is a global payments company, employing 20 000 employees worldwide, with innovative technology that addresses the challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. </span></span></span></p><p class='bodytextworldline' style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>ANZ and Worldline have formed a long-term Alliance through a joint venture. This new company will bring added value to merchants while combining ANZ large banking network and established positions with Worldline State-of-the-art payment technology stack and business expertise.</span></span></span></p><p class='bodytextworldline' style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>The joint venture will be focused on creating an environment where people’s talent and dedication to excellence can thrive, and with access to Worldline’s large range of ambitious and career enhancing development programs. These include formal training, career development programs, learning days, tech forums, mentoring and an Expert Network community. </span></span></span></p><p class='bodytextworldline' style='text-align:justify'> </p><p class='bodytextworldline' style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#008080'>The role:</span></span></span></p><p class='bodytextworldline' style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>This role would suit someone with previous KYC experience who is looking for the next step in their career. While supporting a team, you will be responsible for accessing customer accounts, identifying, and analysing any suspicious or high-risk transactions and obtaining missing and required information. In addition, you will carry out tasks and responsibilities whilst being compliant with the company’s Code of Conduct.</span></span></span></p><p class='bodytextworldline' style='text-align:justify'> </p><p class='bodytextworldline' style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#008080'>Responsibilities Include:</span></span></span></p><ul><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Review allocated cases on daily basis and manage case closures in order to maintain operations and ensure their completion within the agreed standards and turnaround times.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Conducts KYC/AML (CDD and EDD) screening for new merchants. </span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Performs the Ongoing Due Diligence on the existing merchant portfolio.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Perform regular behavior monitoring of merchants in high-risk sectors.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Verifies information about ultimate beneficial owners and ownership structure.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Performs AML and sanctions screenings for companies and individuals.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Handles PEP alerts using internal infrastructure and online sources.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Assures the completeness and correctness of the client documentation in terms of the AML regulations.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Identify, investigate, assess and report on AML/CTF compliance matters making sure that it complies with Worldline ‘Merchant Underwriting Policies’ and Procedures and AML/CTF program.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Handles alerts for new and existing customers and assigns the proper compliance risk level.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Reports every essential risk incident.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Works closely with other team members and advises or assists colleagues in the daily tasks.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Maintains input or data quality of risk management systems.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Analyses areas of potential risk to the assets, earning capacity, or success of organisations.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Gathers risk-related data from internal or external resources to identify merchant's business model.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Takes (more complex/less complex) operational decisions necessary to assure the quality standards.</span></span></span></li><li style='text-align:justify'><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Takes part in meetings with other teams to share knowledge and sharing the information with the team.</span></span></span></li><li class='MsoListBullet' style='text-align:justify'> </li><li class='MsoListBullet' style='text-align:justify'> </li><li class='MsoListBullet' style='text-align:justify'><p class='bodytextworldline'> </p><p class='bodytextworldline'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12px'><span style='color:black'><span style='color:#008080'>To be successful in this fantastic opportunity, you must have experience with the following: </span></span></span></span></p></li><li class='bodytextworldline'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12px'><span style='color:black'>Degree qualified in accounting, finance law or other related fields</span></span></span></li><li class='bodytextworldline'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12px'><span style='color:black'>Experience working within an AML role</span></span></span></li><li class='bodytextworldline'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12px'><span style='color:black'>Strong communication skills</span></span></span></li><li class='bodytextworldline'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12px'><span style='color:black'>Strong analytical skills</span></span></span></li><li class='bodytextworldline'> </li><li class='bodytextworldline'> </li></ul>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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PRODUCT MANAGER - Acceptance Products
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Open
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Worldline
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Melbourne, Victoria, AUSTRALIA
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Melbourne
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Victoria
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AUS
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Dec 7th, 2022 12:00AM
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<p class='BodytextWorldline'> </p><p class='BodytextWorldline'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'><span style='color:#008080'><span><b>ANZ and Worldline</b> </span></span><span style='color:black'><span>have formed a long-term Alliance through a joint venture. This new company will bring added value to merchants while combining ANZ large banking network and established positions with Worldline State-of-the-art payment technology stack and business expertise.</span></span></span></span></p><p class='BodytextWorldline'> </p><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>So if you are a highly skilled PRODUCT MANAGER looking to make a real impact on the world, join our journey!</span></span></p><p> </p><p><span style='color:#008080'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'><b>The Opportunity:</b></span></span></span></p><p> </p><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>At Worldline, connecting and securing transactions is what we do every single day. Covering the entire payment value chain, our technological guides build and operate digital platforms that handle the millions of highly critical transactions between a company, its partners, and its customers.</span></span></p><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Our industrial processing capabilities allow us to process billions of electronic transactions per year in our highly secured data centers. We are proud of our dedication to security and continuous operational excellence - serving our clients is our top priority. Through our platforms, we empower the right person with exactly the right service at the right moment of engagement. And we do it using our knowledge of our customers, markets and the user journey – all powered by our innovation, creativity and A-to-Z support. </span></span></p><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>We are now seeking for a Product Manager – Acceptance Products who will be responsible for developing and successfully carrying out best-in-class customer engagement offerings for our Issuing and Acquiring clients in their quest to engage their customers with every electronic transaction made through their e-commerce payment products. Doesn’t this role sound exciting to you? Get ready to join us if this is what exactly you are looking for in your next career path! </span></span></p><h2><span style='color:#008080'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'><b>About the team:</b></span></span></span></h2><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve our market proposition, build excellent solutions, and grow customer happiness. The team has 5 people working on product management across a range of products including; inhouse e-commerce solutions, merchant payment service providers and our omni-channel offering. </span></span></p><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Our Acceptance product team is globally minded with a FinTech atmosphere. You will experience this in your everyday life as a Worldliner. </span></span></p><h2><span style='color:#008080'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'><b>Your day-to-day responsibilities include:</b></span></span></span></h2><ul><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You apply research, customer and internal partner feedback and industry trends to understand product requirements with a customer lens. Identifying new opportunities to define a product roadmap.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You develop, lead and publish the product roadmap building the unique selling points (USPs).</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You support the product development lifecycle by defining development requirements; own the design process and deliverables.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You communicate and coordinate with vital team members across the organization to share priorities, roadmap, and key insights.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You define success criteria & metrics of new products.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You build the product commercialization model substantiating this with a financial business model.</span></span></p></li></ul><h2><span style='color:#008080'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'><b>Signs of Success</b></span></span></span></h2><ul><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You will have a real passion for building extraordinary e-commerce products that drive customer engagements across digital channels – mobile, in app, web and in store.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You are expected to develop and complete a product roadmap and vision on customer engagement and product experiences that can help our clients to deliver a high -level product experience.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You are a self-starter that will deliver against product and business goals.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You will work with the product development teams and vital team members to define and plan the next generation product offering.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>You will be called on as a subject matter authority (SME) for Customer Engagements by the Sales and Presales teams.</span></span></p></li></ul><h2><span style='color:#008080'><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'><b>Skills we can’t do without:</b></span></span></span></h2><ul><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Bachelor’s degree in business management or equivalent field</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>5+ years’ experience in product management </span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Handles multiple assignments at a time and/or significant project.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Requires limited supervisory oversight; self-starter.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Able to take general requirements and develop execution plan.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Strong communicator with good analytical and interpersonal skills.</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Fluent in spoken and written English.</span></span></p></li></ul><p> </p><p><span style='color:#008080'><b style='color:#365f91; font-family:Arial,Helvetica,sans-serif; font-size:12.0px'>Skills we’d like:</b></span></p><p> </p><ul><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Prior work experience in product development & management</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Eager to continue to grow professional capabilities with ongoing training and educational opportunities</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Results Orientated, Ability to Problem Tackle, Business Maturity, Values Differences and Diverse Opinions</span></span></p></li><li><p><span style='font-family:Arial,Helvetica,sans-serif'><span style='font-size:12.0px'>Knowledge of the card payments industry preferred</span></span></p></li></ul>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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Operations Analytics Expert
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Open
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Worldline
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Melbourne, Victoria, AUSTRALIA
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Melbourne
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Victoria
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AUS
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Dec 9th, 2022 12:00AM
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<p> </p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'>For the Centre of Excellence team, we are looking for an experienced Operations Analytics Expert with strong experience in data handling who works with the front office Business Teams to establish and maintain reporting solutions that enable operational managers to track the levels of performance of services. The understanding of operational processes is crucial for the <b>Operations Analytics Expert</b> to support the business. In addition, this role includes working with stakeholders across all parts of the worldline organization to develop high quality solutions that put trusted data at the heart of decisions.</span></span></span></p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>At Worldline, our technology addresses persistent challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies. If you are a highly-skilled Quality Expert, then get ready to join our company. </span></span></span></span></p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>We have many hardworking and dedicated peers that would love for you to work with them. We are committed to continuous improvement. We are always looking for new and innovative ways to improve quality, reduce costs, build excellent solutions, and grow customer happiness. We would like to welcome an organized, innovative and process driven colleague to our team. </span></span></span></span></p><p> </p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#008080'><b><span lang='EN-GB'>Your day-to-day responsibilities include: </span></b></span></span></span></p><p> </p><ul><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You design, develop and drive reports, allowing operational leadership to track objective performance against specified standards and targets and/or prepare for future delivery of services</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You build dashboards in MS Power BI and Salesforce that allow the business to closely monitor operational activities</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You act as a consultant - working with the team analysts (and when required with end users) to design and deliver high quality, simple & highly visual reporting solutions</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You define & own the E2E KPI Inventory - be a team expert in how KPI’s are calculated and applied.</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You define & Own data governance – be an authority on how data is procured and managed for the department</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You understand and translate business requirements for source specialists. Understand and translate source limitations, challenges and opportunities for the business analysts.</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>Seek out new ways to create value from data. New attributes, new joins, new reference dimensions are all within your domain, in the pursuit of delivering insight in an efficient and attractive way</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You monitor and audit data quality</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You develop checks and tools that support data validation and (where required) cleansing.</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You may support the CS head with regards to budget & synergy tracks</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You implement best practices of Worldline Global</span></span></span></span></li></ul><p> </p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#008080'><b><span lang='EN-GB'>Signs of success </span></b></span></span></span></p><p> </p><ul><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You deliver Operational Dashboard to management on time</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You support the team analysts in data delivery to ensure high-quality data</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You seek for continuous improvement</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You identify any potential issues with data sources</span></span></span></span></li></ul><p> </p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#008080'><b><span lang='EN-GB'>Skills we can’t do without: </span></b></span></span></span></p><p> </p><ul><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You have a university degree (ideally business, finance or IT oriented) or equivalent through experience</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You have min. 3-5 years’ experience in a similar role</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You have demonstrable experience of data mining, aggregation and presentation of insight to operational teams and to senior management levels</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You have the ability to interrogate various processes to understand, isolate and extract the key items of information to convert into actionable insight for management.</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You are fluent in English (oral and written)</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You have proven experience with data visualization tools (e.g. - MS Power BI)</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You are reliable and have a sense of responsibility and commitment to results</span></span></span></span></li></ul><p> </p><p><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:#008080'><b><span lang='EN-GB'>Skills we’d like: </span></b></span></span></span></p><p> </p><ul><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You have experience with building reports and dashboards in Salesforce</span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You prove up-to-date knowledge of data protection legislation </span></span></span></span></li><li><span style='font-size:12px'><span style='font-family:Arial,Helvetica,sans-serif'><span lang='EN-GB'><span style='color:black'>You have strong management presentation skills – ability to effectively articulate complex data modelling topics to non-technical stakeholders.</span></span></span></span></li></ul>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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.Net Developer
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Open
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Worldline
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Sydney, New South Wales, AUSTRALIA
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Sydney
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New South Wales
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AUS
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Dec 12th, 2022 12:00AM
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<p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>Who are you?</b> You are a software developer that is passionate about developing quality software. We focus on backend development, so good database, API and business logic layer skills are a must. You love being part of a team – and people love having you in their team. We aren’t interested in rock stars – we want to build great rock bands where everyone is a part of the successful end-result.</span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>If you went to university, that’s great, but we are more interested in how you code, so if you are self-taught, attended boot camps or just spent a lot of time on YouTube, that’s also great. And we are more interested in where you want to head – so blow us away with your attitude and energy, your passion for your profession, and the way you make teams better by your presence.</span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>Who is Worldline?</b> We are the biggest payments company you’ve probably never heard of. How big? How about the 4th largest payments company in the world! The biggest player in Europe, we are growing internationally, and Australia is one of our primary expansion markets.</span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Although Worldline is a huge company (20,000 staff world-wide), you will be joining a division small enough to still feel like family. In fact, that’s the word that lots of our team use to describe us. This is a non-negotiable part of who we are, and we are after people that have this at the top of their employer shopping-list.</span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>What does Worldline do?</b> We make payments easy for customers big and small by innovating payment technologies and experiences. We are the company that powers your favourite online store, lets you pay your mobile phone bill online, donate to your favourite charity, or pay your rent securely. </span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>Why would you want to work at Worldline?</b></span></span></p><p> </p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Our future is built around a modern tech stack, with a focus on Microservices</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Our teams are full of the sort of people you <b>want</b> to work with – and that’s not by accident</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>We have embraced ‘work from home’ – expect to only be in our Sydney CBD office 2-3 days a week if that suits your lifestyle</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>We provide access to extensive training materials, such as LinkedIn Learning, plus company support for study and certification</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>We’ll help you quickly become an expert in the rapidly growing payments industry</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Regular team activities, both technical (Hackathons, Developer Guild sessions) and not-so-technical (monthly social events, even in lockdown!)</span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>How will you know if this is the job for you?</b></span></span></p><p> </p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Ideally you have 2-3 years’ development experience, but if you can show us how you’ve fast tracked your career and learning, we’d love to hear about it</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>You will have strong back-end development skills, including database and API</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>You will have been part of an Agile team and worked in SCRUM</span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>We need you to have the following skills:</b></span></span></p><p> </p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>C#</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>.Net Core Framework</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>SQL Server</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>REST</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>HTML/CSS/JavaScript</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Secure coding practices/OWASP</span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>And it would be great if you had these as well:</b></span></span></p><p> </p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Git/Bamboo/Bitbucket</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>NUnit or other unit testing framework</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Octopus</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Splunk/New Relic</span></span></li></ul><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>What else?</b></span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>You understand that software is written by teams, and you are willing to do whatever is needed to move the project forward.</span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>You’ll also be ensuring we don’t cut corners – which means reviewing code, helping grow our best practices, writing useful documentation and doing all those modern essentials, like source-code management and CI/CD pipelines. And it means supporting what you build.</span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Everyone is a leader, so you will support your team members, find areas to own and grow, and build your non-technical skills, such as presentation and influencing skills. We want to maximise your horizontal career growth and set you up for your vertical career growth.</span></span></p><p> </p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b>What should I do next?</b> If you are excited by what you have read and think that Worldline would be the right next career step for you, then don’t keep it to yourself – submit an application and we can setup a time for a chat.</span></span></p><p> </p>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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E2E Test Manager
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Open
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Worldline
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Melbourne, Victoria, AUSTRALIA
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Melbourne
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Victoria
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AUS
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Dec 13th, 2022 12:00AM
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<p style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Wordline is #4 worldwide in the card payment industry and are growing internationally, and Australia is one of the primary expansion markets. With its global reach and its commitment to innovation, Worldline is the technology partner of choice for merchants, banks, and third-party acquirers as well as public transport operators, government agencies and industrial companies in all sectors. Powered by over 20,000 employees in more than 50 countries, Worldline provides its clients with sustainable, trusted, and secure solutions across the payment value chain, fostering their business growth wherever they are. </span></span></span></p><p style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>What that means for you is opportunity and development. To ensure further growth and have local presence as service provider for the #3 acquirer in the Australian market Worldline services Australia is built as brand-new organisation. And you can be a part of this journey building up the new company, establish the state-of-the-art payment technology platform for the APAC region and migrate the Australian merchant portfolio from the legacy stack to the new one. </span></span></span></p><p style='text-align:justify'> </p><p style='text-align:justify'><span style='color:#008080'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span>The Opportunity </span></b></span></span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>As an <b>End-to-End Test Manager</b>, you verify and ensure the overall quality of our E2E IT solutions before they are delivered to our customers. </span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>The role involves quality and test advocacy, resource planning and management, and resolution of issues that impede the test effort. </span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>You act as an interface between project management, other test managers, testers, developers and finally, the customer. You contribute to projects by defining test strategies including testing scope and quality goals, ensuring appropriate planning of the test activities and management of the test resources. During the execution phase, you take ownership of quality assurance by planning, coordinating and controlling the test activities, keeping stakeholders involved and informed at all times by transparent reporting. You closely follow-up on defects with involved teams and ensure that the solution delivered is thoroughly tested working as designed.</span></span></p><p><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>As we are a global company, you are working in an international project setup, collaborating with co-workers around the globe. The local E2E Testing Team based in Melbourne is focusing on our Australian customer and is taking over more and more ownership over time, with you taking over technical management and coaching.</span></span></p><p style='text-align:justify'> </p><p style='text-align:justify'><span style='color:#008080'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span>Your day- to -day responsibilities include </span></b></span></span></span></p><ul><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Planning, coordination and control of test activities</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Definition and monitoring of quality goals, ensuring end-to-end coverage</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Development and definition of test methods and test tools </span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Reporting, tracking and documenting defects</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Documentation of test activities and test results</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Ensuring the appropriate planning and management of the test resources</span></span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Assessing the progress and effectiveness of the test effort</span></span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Respecting approved budget and committed achievements</span></span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Respecting allowed budget and committed achievements</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Advocating the appropriate level of quality by the resolution of important defects</span></span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Advocating an appropriate level of testability focus in the software development process</span></span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Technical management and control of the test team</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Writing audit reports, including risks assessments</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Deriving regression test sets at end of the project cycle for next non-regression readiness.</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Ensuring training and project knowledge handover for non-regression and maintenance purposes.</span></span></li></ul><p style='text-align:justify'> </p><p style='text-align:justify'><span style='color:#008080'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span>Skills we can’t do without:</span></b></span></span></span></p><ul><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Bachelor or Master Degree in Computer Science</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Experience as a Software Engineer or Software Tester </span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Multi-year project and test management experience in large software development projects</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>UNIX- and SQL-Database knowledge</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><span style='color:black'>Experience in a wide variety of testing efforts, techniques and test management tools</span></span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Planning and management skills, with high motivation to take on responsibility and ownership</span></span></li><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Agile mindset with strong customer focus and excellent communication skills</span></span></li><li><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Strong commitment to keep learning and improving continuously </span></span></li></ul><p style='text-align:justify'> </p><p style='text-align:justify'><span style='color:#008080'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'><b><span>Skills we’d like:</span></b></span></span></span></p><ul><li style='text-align:justify'><span style='font-size:12.0px'><span style='font-family:Arial,Helvetica,sans-serif'>Know-how of “Cashless payment” methods is an advantage</span></span></li></ul>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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epa:wln
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careers.worldline.com
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careers.worldline.com
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Dec 24th, 2022 12:00AM
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Application Support Specialist
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Open
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Worldline
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Melbourne, Victoria, AUSTRALIA
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Melbourne
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Victoria
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AUS
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Dec 14th, 2022 12:00AM
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<p style='text-align:justify'> </p><p style='text-align:justify'><span style='font-size:11.0pt'><span style='font-family:Calibri,sans-serif'><b><span style='font-size:14.0pt'><span style='color:teal'>Job Title: Application Support Specialist (“Application Manager”)</span></span></b></span></span></p><p style='text-align:justify'> </p><p><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'><b><span style='color:teal'>The Opportunity:</span></b></span></span></span></p><p style='text-align:justify'><span style='font-size:11.0pt'><span style='font-family:Calibri,sans-serif'>This role in Worldline Services Australia’s (WSA) Production Services (PS) team is responsible for the production operations and support of the FinTech IT Services that the PS Team manages in Australia. The Application Support Specialist (a role also known in Europe as “Application Manager”) is an Individual Contributor role, responsible for the change/deploy/release, configuration, operation/optimisation, troubleshooting and support of the production cloud services we operate in the Australian market.</span></span></p><p style='text-align:justify'> </p><p style='text-align:justify'><span style='font-size:11.0pt'><span style='font-family:Calibri,sans-serif'>The role is also responsible for the ongoing IT service management of the production environment, ensuring business and customer expectations (i.e. Service Level Agreement (SLA) and Operational Level Agreement (OLA) requirements) are met.</span></span></p><p style='text-align:justify'><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'><b><span style='color:teal'>Your day-to-day responsibilities include:</span></b></span></span></span></p><ul><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Ensuring service availability, reliability and performance through monitoring, support and continuous optimization and improvement activities.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Performing Change, Deploy and Release activities as needed throughout the service lifecycle using both standardised tooling and methologies, but also by contributing to operational automation (scripting/coding, orchestration, etc.) as required.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Engaging as a key technical participant and practitioner in the Incident Management process to diagnose and troubleshoot and resolve production failures, to maximise service availability and minimise customer downtime and impact.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Participating in Problem Management activities to determine root cause of recurring failure modes, and to implement corrective actions in the platform.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Implementing and improving Event Management by optimising alerts, creating effective service health monitors and continuously improving the monitoring and alerting frameworks employed.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Ensuring all IT Service Management functions like Incident, Event, Change and Problem are well-supported by effective Knowledge Management practices – i.e. the creation and management of timely and relevant technical and functional documentation throughout the application/service lifecycle.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Contributing to other appropriate IT Service Management processes including but not limited to Configuration/CMDB, Capacity Management, Security/Vulnerability Management and Continual Service Improvement. </span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Participating in both the local and global technical support community which will include working in a “Follow-the-Sun” support model, as well as participating in a 24x7 on-call support rotation.</span></span></span></li></ul><p style='text-align:justify'><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'><b><span style='color:teal'>Skills and Experiences You Will Possess:</span></b></span></span></span></p><ul><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>University degree in IT, Engineering, Computer Science or an equivalent level (4+ years) of hands-on technology experience in production application support.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Tactical experience in supporting and optimising production IT services, especially in the areas of Incident, Change, Problem, Configuration and Event Management.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Extensive hands-on experience with operating and supporting applications/services running on Linux systems.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Good tactical experience with operating Oracle DB and connected applications.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Ability to work in an international environment and within a matrixed organization.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>Demonstrated competency with monitoring/alerting frameworks, methodologies and enterprise tools.</span></span></span></li><li><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'>IT Service Management and ITIL v3/4 knowledge and hands-on application of same.</span></span></span></li></ul><p> </p><p><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'><b><span style='color:teal'>More reasons to join us:</span></b></span></span></span></p><p><span style='font-size:11.0pt'><span style='font-family:Calibri,sans-serif'>In addition to joining a global leader in digital transformation, you can also expect an excellent range of benefits. What’s more, we really value Innovation, Cooperation, Excellence and Empowerment. These values are reflected on our daily work. This is the core of our organization. At Worldline our top priority is to engage, encourage and develop you to help you improve your potential. In fact, we have comprehensive training and development programs in place demonstrating our dedication to developing your career. Our success comes from strong skills, new insights, diverse points of view and the energy of all members of the Worldline team.</span></span></p><p><span style='font-size:11.0pt'><span><span style='font-family:Calibri,sans-serif'> </span></span></span></p><p><span style='font-size:11.0pt'><span style='font-family:Calibri,sans-serif'>Worldline is proud to be an Equal Opportunity employer. We work flexibly and encourage you to talk to us about how this role can be flexible for you and any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support. </span></span></p><p style='text-align:justify'> </p>
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Dec 24th, 2022 07:10AM
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Dec 24th, 2022 07:10AM
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Worldline Global
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