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iseq:bir
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careers.bankofireland.com
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careers.bankofireland.com
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Jul 27th, 2019 12:00AM
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Mortgage Case Manager- Completions
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Open
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Bank of Ireland
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Bank of Ireland UK
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Bristol, England, United Kingdom
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Bristol
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England
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GBR
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Jul 22nd, 2019 12:00AM
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Division Description
At Bank of Ireland UK, our purpose is to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted, respected UK brands and intermediaries. We partner with two of the most trusted brands in the UK, the Post Office and the AA, and these partnerships have enabled us to widen our propositions and products, strengthen our relationships with existing customers as well as attract new ones. In Northern Ireland, we operate a full service retail and commercial branch network with 28 branches. Our successful Bank of Ireland for Intermediaries mortgage business has established strong partnerships with some of the largest mortgage intermediary networks in the UK. We also have a very successful car and asset finance business, which operates in Northern Ireland and Great Britain, under the Northridge Finance brand. Our successful approach to partnership is helping to make us to be distinctive in the marketplace, and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.
Description of business unit
Service and Operations department are responsible for the end to end processing of all new and existing mortgage business.The job holder will be responsible for accurately processing all post offer business through to funds release and completion, whilst meeting stringent legal, regulatory, compliance and audit requirements. The delivery of a consistently high quality of service in a cost effective manner is critical. The department operates in an environment which is subject to rapid change, increasing competition, stretching service targets, constant and significant fluctuation in mortgage business volume.
Purpose of the Role
The job holder will be responsible for accurately processing all pre or post offer business through to fund release and completions, whilst meeting stringent legal, regulatory, compliance and audit requirements.
Key Accountabilities
Service - Deliver a consistently high level of service in line with departmental priorities. Deal with internal and external telephone calls. Liaise with customers, Intermediaries and Underwriters to ensure that all relevant documentation is obtained to package a case for assessment by underwriting. Accurately instruct valuations, and LMS solicitors,
Regulatory & Operational Risk Controls - To adhere to and understand the implication and impact of activities relating to all compliance and regulatory requirements, to ensure fair outcomes for customers in the processing and management of pre offer duties. Customer complaints are identified and processed within Internal Complaints Process. Adherence to internal policy, procedures and compliance processes ensuring the job holder operates in a compliant manner.
Planning - Effectively manage a case load of pre offer cases from application to fully packaged. Ensure all documents have been received and that the valuation report has been keyed correctly and meet the Loan to Value required for the product chosen. Effectively chase outstanding documents to enhance the Customer Journey.
What is the opportunity
Mortgage Services and Operations are a critical team within the Retail UK Mortgage Operations.
You will be joining a department which is undergoing transformation to serve the customers brilliantly and grow sustainable profits.
Opportunity to develop you skills and knowledge within the Retail UK Mortgage Business
Essential Qualifications
5 GCSE's grade C or above including Maths and English
Essential Skills & Experience
- Good understanding of Mortgages and Mortgage Regulation - Excellent Customer Service and Telephony Skills - Use of the telephone to proactively ensure that Service Level Agreements are met - The ability to meet and exceed challenging targets while working well under pressure - Excellent PC skills and excellent attention to detail - Flexible approach to meet fluctuating business demands.
Desirable Qualifications, Skills & Experience
- The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes.
- Highly developed communication skills which will include excellent verbal and written communication skills.
Deliver a consistently high level of service in line with departmental priorities to enable us to deliver good outcomesfor the customer
Tounderstand allactivities relating to all compliance and regulatory requirements to ensure fair outcomes for customers.
Working in line with The Group Values
Key Competencies
Competency 1: Customer Focused - 1. Self
Competency 2: One Group, one team - 1. Self
Competency 3: Agile - 1. Self
Competency 4: Accountable - 1. Self
Competency 5: Champion Transformation - 1. Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Jul 27th, 2019 08:25AM
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Jul 27th, 2019 08:25AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
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careers.bankofireland.com
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careers.bankofireland.com
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Jul 28th, 2019 12:00AM
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Business Services Advisor - Sales Support
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Open
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Bank of Ireland
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Bank of Ireland UK
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Belfast, United Kingdom
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Belfast
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Belfast
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GBR
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Jul 17th, 2019 12:00AM
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|
Description of business unit
NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK.
As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries.
Our successful approach to partnership is helping to make us to be distinctive in the marketplace and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.
Purpose of the Role
Join our expanding team providing a first class customer service to our intermediary partners. From set-upto on-goingmaintenance of retail packages, managing high volumes of telephone queries and responding to emails you will work as part of a dynamic team committed to excellent service quality.
Key Accountabilities
1: To ensure effective and corrective action is taken on all accounts in accordance with company procedure and Group Compliance Policy2: To handle customer queries as they arise by telephone, correspondence, or personal interview To assess cases, prepare all necessary documentation and recommend for further action3: To action outgoing calls by telephone to customers.4: To provide a high level of service to customers, colleagues, and intermediaries5: To maintain and accurately update data bases and spreadsheets6: Be flexible in relation to after hours working and to provide cover in other areas, as and when required. Perform other duties as required.
What is the opportunity?
Belfast City Centre Location
Busy and dynamic working environment
Investment in you and your career
Opportunity for career and professional educational development with funding supported by the Group Education Scheme
Essential Qualifications
Minimum of 5 GCSE's grades A-C, to include English Language & Mathematics
Essential Skills & Experience
Proficient in Microsoft Office applications (including Word and Excel) 2. Previous administration experience. 3. Proven evidence of good written and oral communication skills 4. Demonstrate ability to prioritise workloads and meet deadlines 5. Flexibility and adaptability with regard to work and working hours
Desirable Qualifications, Skills & Experience
Good awareness / keen interest in motor vehicle / model types
Knowledge of personal finance products
Key Competencies
Competency 1: Customer Focused - 1. Self
Competency 2: One Group, one team - 1. Self
Competency 3: Agile - 1. Self
Competency 4: Accountable - 1. Self
Competency 5: Amplify Capability - 1. Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Jul 28th, 2019 08:16AM
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Jul 28th, 2019 08:16AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
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careers.bankofireland.com
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careers.bankofireland.com
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Jul 29th, 2019 12:00AM
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Mortgage Case Manager - Completions
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Open
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Bank of Ireland
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Bank of Ireland UK
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Bristol, England, United Kingdom
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Bristol
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England
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GBR
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Jun 25th, 2019 12:00AM
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|
Description of business unit
Service and Operations department are responsible for the end to end processing of all new and existing mortgage business. The job holder will be responsible for accurately processing all post offer business through to funds release and completion, whilst meeting stringent legal, regulatory, compliance and audit requirements. The delivery of a consistently high quality of service in a cost effective manner is critical. The department operates in an environment which is subject to rapid change, increasing competition, stretching service targets, constant and significant fluctuation in mortgage business volume.
Purpose of the Role
The job holder will be responsible for accurately processing all pre or post offer business through to fund release and completions, whilst meeting stringent legal, regulatory, compliance and audit requirements.
Key Accountabilities
Service - Deliver a consistently high level of service in line with departmental priorities. Deal with internal and external telephone calls. Liaise with customers, Intermediaries and Underwriters to ensure that all relevant documentation is obtained to package a case for assessment by underwriting. Accurately instruct valuations, and LMS solicitors,
Regulatory & Operational Risk Controls - To adhere to and understand the implication and impact of activities relating to all compliance and regulatory requirements, to ensure fair outcomes for customers in the processing and management of pre offer duties. Customer complaints are identified and processed within Internal Complaints Process. Adherence to internal policy, procedures and compliance processes ensuring the job holder operates in a compliant manner.
Planning - Effectively manage a case load of pre offer cases from application to fully packaged. Ensure all documents have been received and that the valuation report has been keyed correctly and meet the Loan to Value required for the product chosen. Effectively chase outstanding documents to enhance the Customer Journey.
What is the opportunity
Mortgage Services and Operations are a critical team within the Retail UK Mortgage Operations.
You will be joining a department which is undergoing transformation to serve the customers brilliantly and grow sustainable profits.
Opportunity to develop you skills and knowledge within the Retail UK Mortgage Business
Essential Qualifications
5 GCSE's grade C or above including Maths and English or equivalent
Essential Skills & Experience
Good understanding of Mortgages and Mortgage Regulation
Excellent Customer Service and Telephony Skills - Use of the telephone to proactively ensure that Service Level Agreements are met
The ability to meet and exceed challenging targets while working well under pressure
Excellent PC skills and excellent attention to detail
Flexible approach to meet fluctuating business demands.
Desirable Qualifications, Skills & Experience
The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes.
Highly developed communication skills which will include excellent verbal and written communication skills
Deliver a consistently high level of service in line with departmental priorities to enable us to deliver good outcomesfor the customer
Tounderstand allactivities relating to all compliance and regulatory requirements to ensure fair outcomes for customers.
Working in line with The Group Values
Key Competencies
Customer Focused - 1. Self
One Group, one team - 1. Self
Agile - 1. Self
Accountable - 1. Self
Champion Transformation - 1. Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Jul 29th, 2019 08:43AM
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Jul 29th, 2019 08:43AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
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careers.bankofireland.com
|
careers.bankofireland.com
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Jul 30th, 2019 12:00AM
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Mortgage Case Manager - Completions
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Open
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Bank of Ireland
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Bank of Ireland UK
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Bristol, England, United Kingdom
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Bristol
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England
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GBR
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Jun 25th, 2019 12:00AM
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Description of business unit
Service and Operations department are responsible for the end to end processing of all new and existing mortgage business. The job holder will be responsible for accurately processing all post offer business through to funds release and completion, whilst meeting stringent legal, regulatory, compliance and audit requirements. The delivery of a consistently high quality of service in a cost effective manner is critical. The department operates in an environment which is subject to rapid change, increasing competition, stretching service targets, constant and significant fluctuation in mortgage business volume.
Purpose of the Role
The job holder will be responsible for accurately processing all pre or post offer business through to fund release and completions, whilst meeting stringent legal, regulatory, compliance and audit requirements.
Key Accountabilities
Service - Deliver a consistently high level of service in line with departmental priorities. Deal with internal and external telephone calls. Liaise with customers, Intermediaries and Underwriters to ensure that all relevant documentation is obtained to package a case for assessment by underwriting. Accurately instruct valuations, and LMS solicitors,
Regulatory & Operational Risk Controls - To adhere to and understand the implication and impact of activities relating to all compliance and regulatory requirements, to ensure fair outcomes for customers in the processing and management of pre offer duties. Customer complaints are identified and processed within Internal Complaints Process. Adherence to internal policy, procedures and compliance processes ensuring the job holder operates in a compliant manner.
Planning - Effectively manage a case load of pre offer cases from application to fully packaged. Ensure all documents have been received and that the valuation report has been keyed correctly and meet the Loan to Value required for the product chosen. Effectively chase outstanding documents to enhance the Customer Journey.
What is the opportunity
Mortgage Services and Operations are a critical team within the Retail UK Mortgage Operations.
You will be joining a department which is undergoing transformation to serve the customers brilliantly and grow sustainable profits.
Opportunity to develop you skills and knowledge within the Retail UK Mortgage Business
Essential Qualifications
5 GCSE's grade C or above including Maths and English or equivalent
Essential Skills & Experience
Good understanding of Mortgages and Mortgage Regulation
Excellent Customer Service and Telephony Skills - Use of the telephone to proactively ensure that Service Level Agreements are met
The ability to meet and exceed challenging targets while working well under pressure
Excellent PC skills and excellent attention to detail
Flexible approach to meet fluctuating business demands.
Desirable Qualifications, Skills & Experience
The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes.
Highly developed communication skills which will include excellent verbal and written communication skills
Deliver a consistently high level of service in line with departmental priorities to enable us to deliver good outcomesfor the customer
Tounderstand allactivities relating to all compliance and regulatory requirements to ensure fair outcomes for customers.
Working in line with The Group Values
Key Competencies
Customer Focused - 1. Self
One Group, one team - 1. Self
Agile - 1. Self
Accountable - 1. Self
Champion Transformation - 1. Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Jul 30th, 2019 09:07AM
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Jul 30th, 2019 09:07AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
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careers.bankofireland.com
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careers.bankofireland.com
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Jul 30th, 2019 12:00AM
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Lead Test Analyst
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Open
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Bank of Ireland
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Bank of Ireland UK
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Belfast, United Kingdom
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Belfast
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Belfast
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GBR
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Jul 29th, 2019 12:00AM
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Description of business unit
NIIB Group Ltd trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK, primarily via intermediaries (motor dealers / finance brokers) in addition to working closely with its subsidiary company Marshall Leasing Limited on the provision of vehicle leasing arrangements
Purpose of the role
To ensure quality, value and end customer focus is maintained throughout the test phases and the required outcome as specified in the business requirements has been achieved.
Key accountabilities
Preparation, execution, documentation and reporting of system, UAT and regression test phases of both Northridge system enhancements and regulatory driven changes to systems or documents.
Analysing business requirements, defining test strategy, identifying test scope and preparing test plans, test estimates,test cases and test data.
During the execution phase, test reporting, defect monitoring and escalation, test closure and sign off.
Arrange and chair test progress calls as required.
Leading and managing a small team of test analysts
Working closely with Northridge Project Team Manager andIT@BOIfollowing the Agile Scrum framework, participating fully in team planning, daily and refinement meetings. Ensuring accurate backlog estimation of test items and accurate management of defects in the appropriate tool.
What is the opportunity
A key opportunity for an experienced test professional to take on a key role in the delivery of Northridge projects and further develop their skills.
Working alongside both IT and business stakeholders to help lead the testing activities across all changes.
Through collaborative team work, with a dedicated and flexible team to improve quality and deliver valuable products to the business.
Essential skills and experience
A minimum of 2 years experience of testing software or digital platforms in a testing role within the financial services industry or similar, including manual testing.
The ability to transform requirements into clear concise positive and negative test scope and scenarios.
Excellent documentation skills using Microsoft applications.
Strong communication skills and ability to build positive and collaborative working relationships with multiple stakeholders.
Strong problem solving and time management skills, proven ability to take ownership of tasks to completion with attention to detail.
Desirable skills
Leadership / people management experience
Prior experience of test strategy and test planning would be advantage
Knowledge of testing tools and automated testing
An understanding of consumer asset finance products
Key competencies
Customer Focused - People Manager
Agile - People Manager
Accountable - People Manager
Champion Transformation - People Manager
One Group One Team - People Manager
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Jul 30th, 2019 09:07AM
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Jul 30th, 2019 09:07AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
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careers.bankofireland.com
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careers.bankofireland.com
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Aug 1st, 2019 12:00AM
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Data Engineer
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Open
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Bank of Ireland
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Bank of Ireland UK
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Bristol, England, United Kingdom
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Bristol
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England
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GBR
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Jul 18th, 2019 12:00AM
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The Digital & Customer Analytics team within BOI UK is responsible for the strategic planning and delivery of the Bank's digital optimisation, innovation, analytical and transformation capabilities to enable the Bank to continue to serve our customers brilliantly, transform our business and deliver sustainable profitability.
We are looking for a talented individual to help develop a stable data platform for the Bank's UK product data. This will help drive our strategic objective of moving the business towards a data led culture.
You will be responsible for identifying risks with the current data platforms and then playing a key role in proposing and delivering achievable solutions.
Key Accountabilities
Ensuring data quality and validation of data, with data lineage throughout execution of physical data models
Work with Group Data Office to support migration of data to the Enterprise data warehouse
Delivery of robust regulatory operation with a constant focus on customer needs, risk management, ensuring appropriate systems, process and resource are in place and followed at all times
Manage any changes to owned systems that impact UK products, understand key risks and changes, working with stakeholders to understand business impact to make informed recommendations / solutions
Ensure developments are completed to an agreed programme of change that has been created in conjunction with key partners
Proactively deploy improvements to system architecture and / or object library to improve efficiency / security / robustness of owned systems
Anticipates technical advancements and assess impact to customers, seeking treatments to minimise the impact and enhance the overall customer experience
Plan, execute and monitor the completion of User Acceptance Testing including responsibility for final sign off and deployment
Seek opportunities to innovate and improve existing operational processes to enhance customer experience and create efficiency gains
Essential Skills & Experience
Previous experience of developing and supporting SQL server for data or applications
Proven delivery of physical data models, data acquisition & data Integration
Understanding of Virtual Networking
Competent in MS Access & MS Excel
Experience of developing using DevOps/Agile methodology is desirable
Knowledge or Cloudera and Teradata SQL is desirable
Minimum Education Requirements
5 GCSEs A-C grades including Maths and English or equivalent
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Aug 1st, 2019 08:47AM
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Aug 1st, 2019 08:47AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
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careers.bankofireland.com
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careers.bankofireland.com
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Aug 1st, 2019 12:00AM
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Litigation and Possessions Team Leader
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Open
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Bank of Ireland
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Bank of Ireland UK
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Bristol, England, United Kingdom
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Bristol
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England
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GBR
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Jul 29th, 2019 12:00AM
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The Debt Management function is responsible for the management of customers in financial difficulty. We deal with customers who have emerging financial difficulties and/or vulnerabilities, right through the entire collections cycle. We listen to and understand our customers, always aiming to serve them brilliantly. Working collaboratively we keep an open mind and can-do attitude to find tailored solutions to our customer's challenging situations, whilst minimising losses to the Bank.
Purpose of the Role
To be accountable for the management of loans which have been referred for repossession action through the county court process and in cases where possession is obtained, to oversee the sales process to ensure the group's obligations as mortgagee in possession are fulfilled.
Through the maintenance and oversight of strong relationships with our partner solicitors and asset managers, ensure that customers facing repossession activity are managed in a professional manner and compliant with all relevant regulation.
You will manage your teams effectively and ensure that all individuals are responsible for the delivery of activities that are compliant, deliver fair outcomes for customers and protect the commercial interests of the Group.
Key Accountabilities
Proactive management of cases to establish contact with borrowers following accounts being rehabilitated due to litigation action. Negotiating payment arrangements with borrowers and external debt counselling agencies, supported by suspended possession orders where suitable.
Monitoring and oversight of third party suppliers throughout the possessions lifecycle to ensure adherence at all times with the contractual terms and service levels.
Lead, manage and coach staff to ensure optimal levels of performance, ensure your team members have goals set, regular performance reviews, coaching and constructive feedback throughout the year to maximise effectiveness
Minimise potential losses to the group through ensuring that the most appropriate marketing strategies are applied for repossessed properties in the shortest possible time, and any potential defects in title documents or structure could have an adverse impact are acted upon.
To identify training and development opportunities within the team that are aligned to meet business demands and that your team is sufficiently skilled through the use of approved learning channels, including on the job mentoring and coaching support.
What is the opportunity
Our purpose is to enable our customers, colleagues and communities to thrive. In this role, you will have the opportunity to make a real difference to customers who are in financial difficulty. You will receive training and ongoing support and you will be joining the Bank during an exciting period of transformation with the many opportunities that this will bring.
Essential qualifications:
Minimum 5 GCSE Grade C or above including English and Maths (or equivalent).
Essential Skills & Experience
Proven experience of managing others in a regulated environment
Well-developed communication skills
Proven ability to proactively manage all internal and external stakeholder relationships
Management of third party relationships, governance and oversight
Demonstrable ability to use a number of computer systems
Previous experience of working in a busy team and a regulated environment
Strong organisation and time management skills, with ability to balance service excellence with operational effectiveness.
Desirable Qualifications, Skills & Experience
Ability to assess information and make risk based decisions.
Debt recovery, credit control or Mortgage litigation & Possessions experience.
Understanding of Chapter 13 of the Mortgage Conduct of Business Rules.
Working within a Training & Competency Framework
Key Competencies:
Customer Focused - People Manager
One Group, One Team - People Manager
Agile - People Manager
Manage Risk - People Manager
Accountable - People Manager
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Aug 1st, 2019 08:47AM
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Aug 1st, 2019 08:47AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
|
careers.bankofireland.com
|
careers.bankofireland.com
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Aug 1st, 2019 12:00AM
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1st Line Financial Crime & AML Risk Manager
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Open
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Bank of Ireland
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Bank of Ireland UK
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Belfast, United Kingdom
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Belfast
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Belfast
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GBR
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Jul 30th, 2019 12:00AM
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The Financial Crime Risk Manager role is part of 1st line of defence within the Operations Director Governance & Risk team in BOIUK
Purpose of the Role
The role is responsible for working across all BOIUK products to develop processes and controls, to monitor the effectiveness of key metrics to manage Financial Crime risk, thus ensuring the implementation of and compliance with all BOIUK, Group Policies and associated internal standards across BOIUK. As well as ensuring that all Business Units are aware of the key Financial Crime risks impacting them
Key Accountabilities
Build positive effective relationships with key stakeholders within BOIUK, developing their understanding of Financial Crime risks and influencing decisions to ensure compliant behaviour.
Provide expertise; advice and guidance including defining regulatory requirements, embedding new procedures and ensuring that the Business is operating within defined risk appetites on Financial Crime risk to enable Business Units understand and fulfil their obligations.
Ensuring on-going engagement with the relevant BOI Group & UK Operations teams.
Participation in strategic and operational project teams
Manage & embed an effective risk assessment and reporting framework is in place to facilitate proactive management of business financial crime risks and the reporting, escalation and resolution of issues identified.
The role reports to a Head of Business and works with Managers within the Business to ensure compliance support is provided as needed.
What is the opportunity
You will be working in a proactive and supportive1st line risk team, whichoperates across a broad range of consumer banking products and business stakeholders. Building strong working relationships, you will givesound and pragmatic regulatory advice, directly contributingto the delivery of our core customer values.
Essential Qualifications
3rd Level qualification/recognised industry qualification in Financial Crime (Diploma level) or a commitment to pass one within 1 year of acceptance of role
Essential Skills & Experience
Experience and awareness of a variety of retail banking products;
At least three years extensive experience in a Financial Crime risk role;
Ability to analyse information and apply logical thinking to identify the key issues and points;
Self-starter who is used to working autonomously with minimum supervision;
Able to communicate with all levels of the organisation;
1st/ 2nd line Financial Crime Risk Management Experience
Excellent written and verbal communication skills;
Desirable Qualifications, Skills & Experience
Experience of dealing with complex problems;
Commercial and organisational awareness;
Experience in a Quality Assurance/testing environment;
Project Management;
Experience in Financial Crime Risk Management systems
Willingness to study towards industry qualifications and attend industry events.
Key Competencies
Customer Focused - 2. People Manager
One Group, one team - 2. People Manager
Agile - 2. People Manager
Accountable - 2. People Manager
Manage Risk - 2. People Manager
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
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Aug 1st, 2019 08:47AM
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Aug 1st, 2019 08:47AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
|
careers.bankofireland.com
|
careers.bankofireland.com
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Aug 1st, 2019 12:00AM
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Call Handling Specialist
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Open
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Bank of Ireland
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Bank of Ireland UK
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Bristol, England, United Kingdom
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Bristol
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England
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GBR
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Jul 30th, 2019 12:00AM
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At Bank of Ireland UK, our purpose is to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted, respected UK brands and intermediaries. We partner with two of the most trusted brands in the UK, the Post Office and the AA, and these partnerships have enabled us to widen our propositions and products, strengthen our relationships with existing customers as well as attract new ones. In Northern Ireland, we operate a full service retail and commercial branch network with 28 branches. Our successful Bank of Ireland for Intermediaries mortgage business has established strong partnerships with some of the largest mortgage intermediary networks in the UK. We also have a very successful car and asset finance business, which operates in Northern Ireland and Great Britain, under the Northridge Finance brand. Our successful approach to partnership is helping to make us to be distinctive in the marketplace, and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust.
Description of business unit
Intermediary Enquiry Line team, as part ofthe Sales department providessupport to our customersby answering pre-completion and post mortgage application updates to intermediaries and direct customers.
Mortgage sales and customer acquisition growth is underpinned by our established banking subsidiary, BOI (UK) plc and our strong relationship with the UK Post Office.
Purpose of the Role
The role is within a Contact Centre environment that promotes serving our customers brilliantly. The role holder will focus on answering a high volume of callson an inbound basis.
Key Accountabilities
Manage high volumes of inbound calls in an effective and timely manner
Identify customer needs, clarify information, and provide call resolution
Build sustainable relationships and engage customers by serving them brilliantly with exceptional customer service
Keep comprehensive and accurate records of all customer contacts on required systems
What is the opportunity
This is a great opportunity to join our enthusiastic and motivated workforce! You will be responsible for answering our calls to our brokers and direct customers with a keen focus on answering enquiries quickly and efficiently to provide a positive experience to our customer base.
Essential Qualifications
Minimum of 5 GCSEs including Maths and English at grade C or above, or equivalent qualifications
Essential Skills & Experience
Excellent oral and written communication and interpersonal skills
Strong customer servicing skills
Literacy, numeracy and IT Skills
Ability to assimilate and apply large amounts of product, procedure, policy and system information
Ability to work in a highly structured environment
Desirable Qualifications, Skills & Experience
Previous contact centre experience is of benefit but not essential
Previous customer service experience is of benefit but not essential
Key Competencies
Competency 1: Customer Focused - 1. Self
Competency 2: One Group, one team - 1. Self
Competency 3: Accountable - 1. Self
Competency 4: Champion Transformation - 1. Self
Competency 5: Amplify Capability - 1. Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Aug 1st, 2019 08:47AM
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Aug 1st, 2019 08:47AM
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Bank Of Ireland
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Financials
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Banks
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iseq:bir
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careers.bankofireland.com
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careers.bankofireland.com
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Aug 2nd, 2019 12:00AM
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Mortgage Case Manager - Completions
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Open
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Bank of Ireland
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Bank of Ireland UK
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Bristol, England, United Kingdom
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Bristol
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England
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GBR
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Jun 25th, 2019 12:00AM
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Description of business unit
Service and Operations department are responsible for the end to end processing of all new and existing mortgage business. The job holder will be responsible for accurately processing all post offer business through to funds release and completion, whilst meeting stringent legal, regulatory, compliance and audit requirements. The delivery of a consistently high quality of service in a cost effective manner is critical. The department operates in an environment which is subject to rapid change, increasing competition, stretching service targets, constant and significant fluctuation in mortgage business volume.
Purpose of the Role
The job holder will be responsible for accurately processing all pre or post offer business through to fund release and completions, whilst meeting stringent legal, regulatory, compliance and audit requirements.
Key Accountabilities
Service - Deliver a consistently high level of service in line with departmental priorities. Deal with internal and external telephone calls. Liaise with customers, Intermediaries and Underwriters to ensure that all relevant documentation is obtained to package a case for assessment by underwriting. Accurately instruct valuations, and LMS solicitors,
Regulatory & Operational Risk Controls - To adhere to and understand the implication and impact of activities relating to all compliance and regulatory requirements, to ensure fair outcomes for customers in the processing and management of pre offer duties. Customer complaints are identified and processed within Internal Complaints Process. Adherence to internal policy, procedures and compliance processes ensuring the job holder operates in a compliant manner.
Planning - Effectively manage a case load of pre offer cases from application to fully packaged. Ensure all documents have been received and that the valuation report has been keyed correctly and meet the Loan to Value required for the product chosen. Effectively chase outstanding documents to enhance the Customer Journey.
What is the opportunity
Mortgage Services and Operations are a critical team within the Retail UK Mortgage Operations.
You will be joining a department which is undergoing transformation to serve the customers brilliantly and grow sustainable profits.
Opportunity to develop you skills and knowledge within the Retail UK Mortgage Business
Essential Qualifications
5 GCSE's grade C or above including Maths and English or equivalent
Essential Skills & Experience
Good understanding of Mortgages and Mortgage Regulation
Excellent Customer Service and Telephony Skills - Use of the telephone to proactively ensure that Service Level Agreements are met
The ability to meet and exceed challenging targets while working well under pressure
Excellent PC skills and excellent attention to detail
Flexible approach to meet fluctuating business demands.
Desirable Qualifications, Skills & Experience
The jobholder must have a flexible approach to the hours worked to meet fluctuating business needs and volumes.
Highly developed communication skills which will include excellent verbal and written communication skills
Deliver a consistently high level of service in line with departmental priorities to enable us to deliver good outcomesfor the customer
Tounderstand allactivities relating to all compliance and regulatory requirements to ensure fair outcomes for customers.
Working in line with The Group Values
Key Competencies
Customer Focused - 1. Self
One Group, one team - 1. Self
Agile - 1. Self
Accountable - 1. Self
Champion Transformation - 1. Self
Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role.
Bank of Ireland Group is an equal opportunities employer and is committed to fostering an inclusive workplace which values and benefits from the diversity of our workforce
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Aug 2nd, 2019 08:44AM
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Aug 2nd, 2019 08:44AM
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Bank Of Ireland
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Financials
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Banks
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