Indeed Profile Reviews

Track Automobile Association reviews on Indeed to uncover insights on employee sentiment

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Ticker Symbol Entity Name As Of Date Review Url Logo Company URL Company Author Title Author Location Author Country Summary Description PROs CONs Helpful Count Not Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Date Added Date Updated Company Name Sector Industry
lon:aa https://www.indeed.com/cmp/the-aa/reviews Apr 23rd, 2024 12:54AM Open Open Open The AA Customer Service Representative Newcastle upon Tyne stat focused staff seem to be just a number. People leaving constantly can’t seem to keep anyone for longer than 6 month. Get ridiculed if you go to the toilet whilst not on set breaks. Only thing keeping staff at the company is your colleagues. 1.0 0.0 3.0 0.0 0.0 0.0 0.0 0.0 Apr 24th, 2024 01:03AM Apr 24th, 2024 01:03AM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Apr 18th, 2024 03:52PM Open Open Open The AA Customer Service Representative Birmingham Great organisation I was amazed by the whole recruitment, training and management of the AA. The quality of the training was excellent and extremely thorough with lots of support. The management appear to be genuinely focused on looking after employees and making the organisation a great place to work. Early starts are a pain but part of the job. Top employer. Rewarding Early starts 0.0 0.0 5.0 5.0 5.0 5.0 4.0 5.0 Apr 20th, 2024 12:59AM Apr 20th, 2024 12:59AM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Apr 11th, 2024 03:53PM Open Open Open The AA Customer Service Representative Oldbury Working as a customer service advisor I resigned recently from the role of a customer service advisor for the AA Eb department. I admit working at the AA has been the worst experience in my entire career. The management constantly tried to take advantage of me due to being 18 years old. They treated all the staff as just a number from the stats. It constantly felt like speaking to a robot whilst working in a room of robots. Not to mention the script was the most frustrating part. I never had any choice for many of the decisions and was forced to be trained on different departments with no incentives. I constantly felt on edge never been able to take even a breath of air in between calls. I was very skilled at my Job however it never seemed good enough, I would never be complimented for my work despite achieving the best stats in my team. My manager was like speaking to a brick wall. I worked through 2 weeks of covid with the worst symptoms and ended up spreading it through out the office. Due to the fear of my probation being terminated I dragged myself in every day and could barely speak on the phones. I even fainted twice but it just wasn't enough for the profit hungry company management. I was promised in my interview I'd have the opportunity to work 4 days from home & 2 days in office after the end of my probation. I was willing to deal with the 3 hrs travel every day during probation and all the costs for the travel especially at the ungodly hours where public transoort wasnt operating with the hopes of working from home after all the hardship This was the main reason i resigned as i couldnt facilitate the 100s of pounds id have to spend on ubers. When the time came to it there was no news of this and they denied my requests. They also didn't provide the promised time off they guaranteed in the interview. It was just a huge disappointment. A giant joke of a company. The management teams were always confused and never knew what to do howevwe call handlers dealth with the brunt. At first i felt proud to say I worked for the Aa, everyone would react positively to see I worked for such a good salary & company at my age, however I learnt to hate working for the aa. 9/10 calls I dealt with frustrated customers on the roadside waiting hours for some kind of service. Constantly dealing with angry or upset customers really affected me mentally. Customers would constantly cry down the phone begging me to do better when my hands were tied. After this I was enrolled into a trial for a new ai system without any choice. I didn't want to do this, but was forced. The trial set every single advisor up for failure as we were forced to quote customers delay periods from 4 hrs plus. Customers would be absolutely fuming as they should be. After paying 100s of pounds for a service for many years they have to wait hours on end because the aa is understaffed. Management would always pity the staff on the trial admitting they would hate to be in our position & never do it themselves. It was the most aggravating situation when you'd be scolded for letting the customers know that a patrol can be with them sooner when they're verbally abusing you calling you every single curse word you can think of. Over all the worst experience I've ever had, will never tell anyone to work for the Aa as the company is full of hypocrites and power hungry managers who think it gives them the right to abuse the staff & treat them as being less than. Salary isn't dependent on age Long hours, constantly changing shifts, management, staff protocols, scripting, lack of rights for staff, lack of identity. 1.0 0.0 1.0 1.0 1.0 1.0 2.0 1.0 Apr 13th, 2024 12:59AM Apr 13th, 2024 12:59AM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Apr 9th, 2024 09:01AM Open Open Open The AA Marketing Manager Basingstoke Legacy brand - poor Senior Management Loved the idea of joining a legacy brand but unfortunately the company just isn't pushing forward and looking at the future. Senior Leaders lock themselves in boardrooms and have little interaction with staff. No collaboration between business units and poor / slow decision making stifling creativity and momentum 0.0 0.0 3.0 0.0 0.0 0.0 0.0 0.0 Apr 11th, 2024 01:03AM Apr 11th, 2024 01:03AM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Apr 5th, 2024 10:23AM Open Open Open The AA Handler Remote day to day no real support depending who you ask depends on what advice you are given alot of times contradicts itself, constant long delays for customers and staff get berated alot 0.0 0.0 2.0 0.0 0.0 0.0 0.0 0.0 Apr 7th, 2024 01:03AM Apr 7th, 2024 01:03AM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Mar 12th, 2024 08:27PM Open Open Open The AA Director of Engineering London disappointing and lack of leadership What is the best part of working at the company? The Heritage of the company makes it a proud place to work What is the most stressful part about working at the company? Management and leadership do not have a good grasp of the Digital world. What is the work environment and culture like at the company? Old fashioned environment about 10 years behind. People are great, Leadership is poor and bullying culture What is a typical day like for you at the company? Hectic - no plans to follow and everyone going in different directions. making 10 powerpoints a week and only ever using half of one.... 0.0 0.0 1.0 0.0 0.0 0.0 0.0 0.0 Mar 14th, 2024 01:00AM Mar 14th, 2024 01:00AM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Feb 27th, 2024 09:11PM Open Open Open The AA Customer Service Representative Remote Fun workplace Long hours but enjoyable. Inbound calls at a large volume and time away from phone monitored. Good environment with good people to work with. Overtime available to boost salary. 0.0 0.0 5.0 0.0 0.0 0.0 0.0 0.0 Feb 29th, 2024 12:01AM Feb 29th, 2024 12:01AM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Feb 26th, 2024 09:48PM Open Open Open The AA Client Advisor Remote Friendly team, good training, hands on Overall, it's a reputable company with opportunities for career progression if desired. The potential to earn good commission adds to the attractiveness of working here. Work from home, Great support small breaks 0.0 0.0 4.0 3.0 4.0 4.0 4.0 5.0 Feb 27th, 2024 11:51PM Feb 27th, 2024 11:51PM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Feb 20th, 2024 05:55PM Open Open Open The AA Fnol claims Remote Unsociable hours Some lovely people however managers don’t care about your well being you’re just a number. Highly target driven with no incentives. Hours are unsociable end up working late nights. Very mentally draining 0.0 0.0 2.0 0.0 0.0 0.0 0.0 0.0 Feb 20th, 2024 11:53PM Feb 20th, 2024 11:53PM Automobile Association
lon:aa https://www.indeed.com/cmp/the-aa/reviews Feb 19th, 2024 10:24PM Open Open Open The AA Technician Edinburgh Good but you have to put the hours In Busy for every shift. Alot of fast fixes and get to garage for repairs. Never hear for management unless somthing is off. In house area groups no one talks or helps when questions are asked. The weather is the hardest part of the roll 0.0 0.0 3.0 0.0 0.0 0.0 0.0 0.0 Feb 19th, 2024 11:52PM Feb 19th, 2024 11:52PM Automobile Association

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