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lon:rto
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jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 22nd, 2022 12:00AM
|
Business Administration Support
|
Open
|
|
Administration
|
Melbourne, Victoria, Australia
|
Melbourne
|
VIC
|
AUS
|
Oct 21st, 2022 12:00AM
|
|
Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Port -Melbourne on a Permanent full-time basis. This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division. Core responsibilities in the role include: Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner. Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email. A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Ability to work to deadlines, KPI's and meet targets while working as a team and independently. Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion. Documentation of all relevant information on the CRM to provide clear instruction for field technicians. Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Call customers/builders to validate requirements for confirmation of visit. Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution. The ideal candidate will possess: Experience working as Business Support, Administration or Coordinator (essential). Demonstrated experience in managing high volume inbound and outbound calls. Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount programs with major retailers and stores. Comprehensive training via the company's in-house programs. Access to ample on-site car parking. If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY
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|
|
|
POINT (144.9630576 -37.8136276)
|
Nov 22nd, 2022 03:28PM
|
Nov 22nd, 2022 03:28PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 22nd, 2022 12:00AM
|
Service / Logistics Coordinator
|
Open
|
|
Administration
|
Adelaide, South Australia, Australia
|
Adelaide
|
SA
|
AUS
|
Mar 6th, 2022 12:00AM
|
|
Rentokil Initial are looking for an enthusiastic Customer Service Scheduler expert to join our team in the Adelaide branch on a permanent full-time or part time basis. The purpose of the role is to plan, produce, manage and distribute effective service planning for our Pest Control business to meet the obligations with the customers and ensuring productive visits for the Technicians. Planning directly influences the service delivery timelines and standards of the business and therefore should be taken with the approach to maximize resources at the lowest possible cost to ensure an exceeded level of customer service. Core responsibilities in the role include: Schedule and plan all service requirements by contacting customers on a daily basis, ensuring a productive route/service zone is created for each technician. Call customers to validate requirement for confirmation of the visit. Ensure each route is regularly reviewed to capacity; location and sequence are the best fit. Ensuring all Service Technicians visits are loaded within set time frames every day. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Provide ongoing reports such as customer service history, specific technician productivity and customer retention. Call customers/builder to validate requirements for confirmation of visit. Check planning grid for impact against other confirmed visits The ideal candidate will possess: Experience in the logistics environment and on field resource scheduling Proven ability to manage all phone conversations, in a fast pace KPI driven environment Exceptional typing and verbal communication skills with ability to communicate on all levels Previous experience in telephone based support role or call centre is desirable Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount program with major retailers and stores. Comprehensive training via company’s in-house programs. Access to ample on-site car parking. At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW!
|
|
|
|
POINT (138.6007456 -34.9284989)
|
Nov 22nd, 2022 03:28PM
|
Nov 22nd, 2022 03:28PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 22nd, 2022 12:00AM
|
Business Administration Support
|
Open
|
|
Administration
|
Adelaide, South Australia, Australia
|
Adelaide
|
SA
|
AUS
|
Oct 5th, 2022 12:00AM
|
|
Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Adelaide on a Permanent full-time basis. This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division. Core responsibilities in the role include: Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner. Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email. A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Ability to work to deadlines, KPI's and meet targets while working as a team and independently. Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion. Documentation of all relevant information on the CRM to provide clear instruction for field technicians. Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Call customers/builders to validate requirements for confirmation of visit. Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution. The ideal candidate will possess: Experience working as Business Support, Administration or Coordinator (essential). Demonstrated experience in managing high volume inbound and outbound calls. Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount programs with major retailers and stores. Comprehensive training via the company's in-house programs. Access to ample on-site car parking. At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY
|
|
|
|
POINT (138.6007456 -34.9284989)
|
Nov 22nd, 2022 03:28PM
|
Nov 22nd, 2022 03:28PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 22nd, 2022 12:00AM
|
Service Planner / Logistics Coordinator
|
Open
|
|
Administration
|
Sydney, New South Wales, Australia
|
Sydney
|
NSW
|
AUS
|
Aug 17th, 2022 12:00AM
|
|
Rentokil Initial is looking for an enthusiastic administration and planning expert to join our team in the Sydney branch on a permanent full-time basis. The purpose of the role is to plan, produce, manage and distribute effective service planning for our Hygiene business to meet the obligations with the customers and ensuring productive visits for the Technicians. Planning directly influences the service delivery timelines and standards of the business and therefore should be taken with the approach to maximize resources at the lowest possible cost to ensure an exceeded level of customer service. General Duties Schedule and plan all service requirements on a daily basis, ensuring a productive route/service zone is created for each technician. Ensure each route is regularly reviewed to ensure capacity, location, and sequence are the best fit. Ensuring all Service Technicians' visits are loaded within set time frames every day. Respond to customers/builders' inquiries/complaints on service and where required arrange necessary non-standard service calls. Provide ongoing reports such as customer service history, specific technician productivity and customer retention. Call customers/builders to validate requirements for confirmation of visit. Check the planning grid for impact against other confirmed visits Experience Required Experience in the logistics environment and route planning productivity Proven ability to manage all phone conversations, in a fast pace KPI monitored environment Exceptional typing and verbal communication skills with the ability to communicate on all levels Previous experience in a telephone-based support role or call center is desirable but not essential Proficient in Microsoft suite and web-based programs. As part of the pre-employment checks process, you will be required to complete a medical (including drug and alcohol test), reference checks, and a police check. Benefits of being part of the Rentokil Initial team: Working for the world’s largest pest control company Mobile phone Employee cash incentive programs & bonuses Comprehensive induction and training Access to employee assistance program, for you and your family Ongoing learning and development Career Progression, many of our employees have expanded into other roles across the company ...and more! The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. ABOUT THE COMPANY At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW!
|
|
|
|
POINT (151.2092955 -33.8688197)
|
Nov 22nd, 2022 03:28PM
|
Nov 22nd, 2022 03:28PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 23rd, 2022 12:00AM
|
Business Administration Support
|
Open
|
|
Administration
|
Melbourne, Victoria, Australia
|
Melbourne
|
VIC
|
AUS
|
Oct 21st, 2022 12:00AM
|
|
Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Port -Melbourne on a Permanent full-time basis. This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division. Core responsibilities in the role include: Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner. Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email. A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Ability to work to deadlines, KPI's and meet targets while working as a team and independently. Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion. Documentation of all relevant information on the CRM to provide clear instruction for field technicians. Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Call customers/builders to validate requirements for confirmation of visit. Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution. The ideal candidate will possess: Experience working as Business Support, Administration or Coordinator (essential). Demonstrated experience in managing high volume inbound and outbound calls. Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount programs with major retailers and stores. Comprehensive training via the company's in-house programs. Access to ample on-site car parking. If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY
|
|
|
|
POINT (144.9630576 -37.8136276)
|
Nov 23rd, 2022 01:23PM
|
Nov 23rd, 2022 01:23PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 23rd, 2022 12:00AM
|
Service / Logistics Coordinator
|
Open
|
|
Administration
|
Adelaide, South Australia, Australia
|
Adelaide
|
SA
|
AUS
|
Mar 6th, 2022 12:00AM
|
|
Rentokil Initial are looking for an enthusiastic Customer Service Scheduler expert to join our team in the Adelaide branch on a permanent full-time or part time basis. The purpose of the role is to plan, produce, manage and distribute effective service planning for our Pest Control business to meet the obligations with the customers and ensuring productive visits for the Technicians. Planning directly influences the service delivery timelines and standards of the business and therefore should be taken with the approach to maximize resources at the lowest possible cost to ensure an exceeded level of customer service. Core responsibilities in the role include: Schedule and plan all service requirements by contacting customers on a daily basis, ensuring a productive route/service zone is created for each technician. Call customers to validate requirement for confirmation of the visit. Ensure each route is regularly reviewed to capacity; location and sequence are the best fit. Ensuring all Service Technicians visits are loaded within set time frames every day. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Provide ongoing reports such as customer service history, specific technician productivity and customer retention. Call customers/builder to validate requirements for confirmation of visit. Check planning grid for impact against other confirmed visits The ideal candidate will possess: Experience in the logistics environment and on field resource scheduling Proven ability to manage all phone conversations, in a fast pace KPI driven environment Exceptional typing and verbal communication skills with ability to communicate on all levels Previous experience in telephone based support role or call centre is desirable Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount program with major retailers and stores. Comprehensive training via company’s in-house programs. Access to ample on-site car parking. At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW!
|
|
|
|
POINT (138.6007456 -34.9284989)
|
Nov 23rd, 2022 01:23PM
|
Nov 23rd, 2022 01:23PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 23rd, 2022 12:00AM
|
Business Administration Support
|
Open
|
|
Administration
|
Adelaide, South Australia, Australia
|
Adelaide
|
SA
|
AUS
|
Oct 5th, 2022 12:00AM
|
|
Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Adelaide on a Permanent full-time basis. This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division. Core responsibilities in the role include: Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner. Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email. A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Ability to work to deadlines, KPI's and meet targets while working as a team and independently. Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion. Documentation of all relevant information on the CRM to provide clear instruction for field technicians. Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Call customers/builders to validate requirements for confirmation of visit. Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution. The ideal candidate will possess: Experience working as Business Support, Administration or Coordinator (essential). Demonstrated experience in managing high volume inbound and outbound calls. Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount programs with major retailers and stores. Comprehensive training via the company's in-house programs. Access to ample on-site car parking. At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY
|
|
|
|
POINT (138.6007456 -34.9284989)
|
Nov 23rd, 2022 01:23PM
|
Nov 23rd, 2022 01:23PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 23rd, 2022 12:00AM
|
Service Planner / Logistics Coordinator
|
Open
|
|
Administration
|
Sydney, New South Wales, Australia
|
Sydney
|
NSW
|
AUS
|
Aug 17th, 2022 12:00AM
|
|
Rentokil Initial is looking for an enthusiastic administration and planning expert to join our team in the Sydney branch on a permanent full-time basis. The purpose of the role is to plan, produce, manage and distribute effective service planning for our Hygiene business to meet the obligations with the customers and ensuring productive visits for the Technicians. Planning directly influences the service delivery timelines and standards of the business and therefore should be taken with the approach to maximize resources at the lowest possible cost to ensure an exceeded level of customer service. General Duties Schedule and plan all service requirements on a daily basis, ensuring a productive route/service zone is created for each technician. Ensure each route is regularly reviewed to ensure capacity, location, and sequence are the best fit. Ensuring all Service Technicians' visits are loaded within set time frames every day. Respond to customers/builders' inquiries/complaints on service and where required arrange necessary non-standard service calls. Provide ongoing reports such as customer service history, specific technician productivity and customer retention. Call customers/builders to validate requirements for confirmation of visit. Check the planning grid for impact against other confirmed visits Experience Required Experience in the logistics environment and route planning productivity Proven ability to manage all phone conversations, in a fast pace KPI monitored environment Exceptional typing and verbal communication skills with the ability to communicate on all levels Previous experience in a telephone-based support role or call center is desirable but not essential Proficient in Microsoft suite and web-based programs. As part of the pre-employment checks process, you will be required to complete a medical (including drug and alcohol test), reference checks, and a police check. Benefits of being part of the Rentokil Initial team: Working for the world’s largest pest control company Mobile phone Employee cash incentive programs & bonuses Comprehensive induction and training Access to employee assistance program, for you and your family Ongoing learning and development Career Progression, many of our employees have expanded into other roles across the company ...and more! The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. ABOUT THE COMPANY At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW!
|
|
|
|
POINT (151.2092955 -33.8688197)
|
Nov 23rd, 2022 01:23PM
|
Nov 23rd, 2022 01:23PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 18th, 2022 12:00AM
|
Business Administration Support
|
Open
|
|
Administration
|
Melbourne, Victoria, Australia
|
Melbourne
|
VIC
|
AUS
|
Oct 21st, 2022 12:00AM
|
|
Rentokil Initial has a great opportunity for an enthusiastic Business Support Administrator to join our team based in Port -Melbourne on a Permanent full-time basis. This role reports directly to the Business Administration Team Lead and will see you utilise your awesome Customer Service experience to build customer relationships, work with technicians on scheduling and invoicing to customers within our Pre-Construction division. Core responsibilities in the role include: Keeping the customer at the centre of your thinking by taking responsibility and ownership for customer satisfaction, loyalty and responding to customer queries related to their bookings in an effective manner. Demonstrate experience in customer service, including the ability to display empathy and active listening skills. Provide a high level of customer service and act as the first point of contact for customer enquiries via phone and email. A high degree of attention to detail and accuracy while invoicing using the CRM and setting up appointments for Pre-Construction customers. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Ability to work to deadlines, KPI's and meet targets while working as a team and independently. Collation and preparation of reports. Achieve outcomes while maintaining a high level of confidentiality, tact, and discretion. Documentation of all relevant information on the CRM to provide clear instruction for field technicians. Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Call customers/builders to validate requirements for confirmation of visit. Liaise with other departments to ensure customer inquiries are resolved in a timely manner i.e. 1st contact resolution. The ideal candidate will possess: Experience working as Business Support, Administration or Coordinator (essential). Demonstrated experience in managing high volume inbound and outbound calls. Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer-facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount programs with major retailers and stores. Comprehensive training via the company's in-house programs. Access to ample on-site car parking. If you are a team player with strong administration skills and are looking to make the move to a global organisation with plenty of scope for growth and contribution to a multi-faceted organisation APPLY TODAY
|
|
|
|
POINT (144.9630576 -37.8136276)
|
Nov 18th, 2022 03:25PM
|
Nov 18th, 2022 03:25PM
|
Rentokil Initial
|
Industrials
|
Support Services
|
|
lon:rto
|
jobs.rentokil-initial.com
|
jobs.rentokil-initial.com
|
Nov 18th, 2022 12:00AM
|
Service / Logistics Coordinator
|
Open
|
|
Administration
|
Adelaide, South Australia, Australia
|
Adelaide
|
SA
|
AUS
|
Mar 6th, 2022 12:00AM
|
|
Rentokil Initial are looking for an enthusiastic Customer Service Scheduler expert to join our team in the Adelaide branch on a permanent full-time or part time basis. The purpose of the role is to plan, produce, manage and distribute effective service planning for our Pest Control business to meet the obligations with the customers and ensuring productive visits for the Technicians. Planning directly influences the service delivery timelines and standards of the business and therefore should be taken with the approach to maximize resources at the lowest possible cost to ensure an exceeded level of customer service. Core responsibilities in the role include: Schedule and plan all service requirements by contacting customers on a daily basis, ensuring a productive route/service zone is created for each technician. Call customers to validate requirement for confirmation of the visit. Ensure each route is regularly reviewed to capacity; location and sequence are the best fit. Ensuring all Service Technicians visits are loaded within set time frames every day. Respond to customers/builders enquiries/complaints on service and where required arrange necessary non-standard service calls. Provide ongoing reports such as customer service history, specific technician productivity and customer retention. Call customers/builder to validate requirements for confirmation of visit. Check planning grid for impact against other confirmed visits The ideal candidate will possess: Experience in the logistics environment and on field resource scheduling Proven ability to manage all phone conversations, in a fast pace KPI driven environment Exceptional typing and verbal communication skills with ability to communicate on all levels Previous experience in telephone based support role or call centre is desirable Capable of working with multiple web-based data-bases and email programs. Experience in Microsoft suite is desirable. Proficient with communicating verbally and electronically Able to work calmly under pressure while multitasking. Proven problem-solving skills. Ability to work in a team environment to support fellow colleagues. Professional, reliable and punctual. Accurately enter data into systems. The safety and wellbeing of our colleagues, our customers and our communities are priorities for us, and given that most of our roles are customer facing roles, we insist on full vaccination (boosters may be a requirement in some states) by all our colleagues against COVID-19. What is on offer: Competitive salary. A friendly, supportive environment where you can enjoy going to work each day. Access to staff benefits and discount program with major retailers and stores. Comprehensive training via company’s in-house programs. Access to ample on-site car parking. At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. If you are looking for a diverse and exciting role with the opportunity to advance your career, then this is the role for you - APPLY NOW!
|
|
|
|
POINT (138.6007456 -34.9284989)
|
Nov 18th, 2022 03:25PM
|
Nov 18th, 2022 03:25PM
|
Rentokil Initial
|
Industrials
|
Support Services
|