AG

Agilysys

- NASDAQ:AGYS
Last Updated 2024-03-26

Job Listings

Track Agilysys hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
nasdaq:agys www.agilysys.com www.agilysys.com Nov 3rd, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,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\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 3rd, 2022 01:20PM Nov 3rd, 2022 01:20PM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Nov 4th, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,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\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 4th, 2022 01:17PM Nov 4th, 2022 01:17PM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Nov 5th, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,iVBORw0KGgoAAAANSUhEUgAAAIQAAAAoCAMAAAAIRKIAAAAAYFBMVEXD4MheuHDc69+QzJw5qE7o8Op4woZFrVmp1rLP5tNrvXtSsmWEx5Gd0ae2270so0P19fUAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAB94/UlAAAAEXRSTlP/////////////////////ACWtmWIAAAABYktHRBCVsg0sAAAADGNtUFBKQ21wMDcxMgAAAANIAHO8AAADo0lEQVRYR+1Xa4/jIAzkFfJsyP//teexMSRd4Fa6rbQfztKq3TiYsT0eqLl+gZlfgOH6D0K78NsqEdI5IojzDHixbD9KpVqJJaU4CO1SYpDOGPqWPgRiSylM/dieds75fw7EhNBLHwTy9+L+HIgXQo9avdiM4YMg9hko3Hd6/bFKuLSEWvAxlI+BOOYrUvD53yoxGdMVnoFP18zHdSLDWwx37HjCDy1/PqaDJ1Ue8icx5ki7ncNmL4yS+OQtf02RfXuTdXlTk9brAiuqVFB7ojN7CqeZrtWAuA8QkznoUTC00Jh5M+6KAdFMsCQmNPBpJh/lHw7y2UDvsa9hGUTcycdBVSogTvSdyiPrkNKbTkxgEQdYkcOaDn5zwWtYjodYSGw/83j7EYjw0oUqFYQIBMHeOdZXsQKLOOqBHHyaOYOJ34ePyxo39snu4ns3TuRaZDbBASyBEQuwDiAYV6MSki4icA5EhPkl8chW+CjqxMufvjaITbZmwcpScQPB51oLhKa7oHFCbMoi4wCXqRSvUCJX3xsKXsGSrYakBBCWY2+G1QTBpSDWCZ11mOQ/LCCG0dhhB5ZCMlXdBwwG8VI6MqfFP1FI2p3qKFVqgpBSuDzYE5bDhFcohV9zZZ0M+UMDChAGsetgckUzd0xIsyd6bjIvbRCcLgldNvfakHKFHXjs2Fa/YZpa1wWA0Ezoa30tJuthSuc2CFExqbETNhH4PIfcAqnKKj7SntaMAkTNhMvLTNKh1zw6lRBFlB28yAQRNG9E1yTVHT2BlzJ9JTBw059wRxAreJ/254naqQRKkafaZ2adKXMbEpyrb3PHluaVhUCc9wNcW6rqT7nErlhxheXWh0okC/qs+66qS77cTZsiHppQKPKoxG109EhCl3n41PQAA7kLOh22mdvH7bDJ2l22EwtKWbt98d1QoB1N4+tFtuEBX5pJxHRmocOqGispjIgJX+cO2wWxzuHg8fAkGE3Fz+EHt7GTlfTv1gNBJ2S59W73W8Z7yDi4l26j3xDfaAfxo7xlBiDkfGrbTX/G1ehVgkCU5h5KvbdQJCqLr2o5pzIWOMnDGYtvDTffZBPfcMRoguSnXcNoOrSWS5n753usKfVEwpWoHE8s5/eGphoEGlZ7iBhdYtKrGwnAdG75wvQFKU9xnXuIbQHBAOtOONl0UJD7d0FcLrL2h9jFSbnbOpDurR0iXWKDdtCVoduOMZN+2NtN84f3GYb7D0LL8ysq8QflHC8We78UbwAAAABJRU5ErkJggg==\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 5th, 2022 01:05PM Nov 5th, 2022 01:05PM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Nov 6th, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,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\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 6th, 2022 10:06AM Nov 6th, 2022 10:06AM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Nov 7th, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,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\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 7th, 2022 08:27AM Nov 7th, 2022 08:27AM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Nov 8th, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,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\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 8th, 2022 12:13PM Nov 8th, 2022 12:13PM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Nov 9th, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,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\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 9th, 2022 12:20PM Nov 9th, 2022 12:20PM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Nov 10th, 2022 12:00AM Support Technician - EMEA Open Information Technology Windsor, United Kingdom, United Kingdom Windsor United Kingdom GBR Oct 6th, 2022 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2022-10-06", "description": "<div><div><div><p style=\"margin: 0.0pt;text-align: right;\"><img src=\"data:image/png;base64,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\" width=\"132\" height=\"40\" alt=\"\" /></p><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Times New Roman';font-size: 10.0pt;\">\u00A0</span></p></div><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 0.0pt;width: 532.35pt;\"><tbody><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">POSITION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support Technician</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">- </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">EMEA</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">REPORTS TO: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">VP Support, USA</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td></tr><tr><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 250.05pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">FUNCTION:</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\"> </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Support</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">\u00A0</span></p></td><td style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 259.95pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Location: </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">Windsor, </span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 12.0pt;font-weight: bold;\">UK</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ABOUT AGILYSYS:</span></p><p style=\"margin: 2.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><p style=\"line-height: 12.0pt;margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">point-of-sale (POS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">property management (PMS),</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">inventory and</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">procurement,</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific &</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">ANZ and India with Global headquarters located in Alpharetta, GA.</span></p><p style=\"margin: 3.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">For more information, visit </span><a style=\"color: rgb(0,0,0);\" href=\"http://www.agilysys.com\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">www.agilysys.com</span></a><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">ROLE PURPOSE:</span><br /><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The </span><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally. </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> </span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">To be successful in this role, you must have a love for technology, possess \u201Csome\u201D technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team.</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"background-color: rgb(255,255,255);margin: 0.0pt;text-align: justify;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries.</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">This role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">include shift work including weekends</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Whilst located in Windsor, UK \u2013 the role will </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">report</span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\"> directly to </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">the VP of Support located in Las Vegas USA</span></p><p style=\"margin: 0.0pt;text-align: justify;\"><span style=\"width: 36.0pt;text-indent: 0.0pt;display: inline-block;\"></span></p></td></tr><tr style=\"height: 330.5pt;\"><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PRINCIPAL DUTIES & RESPONSIBILITIES:</span></p><p style=\"margin: 3.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Complete primary intake and initial triage of incoming calls.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance process</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Input quality data in ticketing system, Salesforce.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Research hardware and software problems defined by customers and provide diagnosis and resolution</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Perform basic walkthrough of configuration with the customer</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Understand escalation process and perform escalation process in a timely manner</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Actively participate in team meetings to provide feedback and ways to improve efficiencies</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Coordinate with hardware vendors on diagnosis and resolution of hardware problems.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Accurately document worked issues and detailed steps for resolution when necessary</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Keep abreast of software releases, new feature and functionality, and updated installation procedures</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Other duties as assigned.</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;font-weight: bold;\">\u00A0</span></li></ul></td></tr><tr><td colspan=\"2\" style=\"padding-left: 5.03pt;padding-right: 5.03pt;vertical-align: top;width: 520.8pt;border: 0.75pt solid rgb(0,0,0);\"><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">EDUCATION</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\"> AND TECHNICAL REQUIREMENTS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span><br /><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least an associate degree in technology, or equivalent.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience in a customer facing position and/or in the hospitality industry.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">At least one year of experience troubleshooting and servicing basic hardware and software inquires.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A familiarity in helpdesk ticketing and helpdesk processes.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity with troubleshooting software environments utilizing SQL is a plus</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Familiarity troubleshooting Windows Server.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Experience using Salesforce is preferred, but not required.</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"color: rgb(255,0,0);font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">Desired Characteristics</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">:</span></p><p style=\"margin: 0.0pt 4.5pt 0.0pt 0.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;text-transform: uppercase;\">\u00A0</span></p><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The desire to learn, investigate, hunt, and strive for continuous improvement every day!</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, </span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">high-volume</span><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\"> day.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Technical aptitude and general experience troubleshooting hardware and software.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A natural desire to assist others and problem-solve</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to make sound decisions quickly in a fast-paced environment</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ambition and hunger to consistently exceeded customer expectations</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong ability to communicate, both written and spoken, with technical and non-technical individuals.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong intellectual curiosity.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The ability to gather and interpret relevant data and information to investigate and accurately triage issues.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.35pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">Exceptional organizational skills and self-motivation.</span></li><li style=\"background-color: rgb(255,255,255);color: rgb(38,50,56);font-family: serif;font-size: 10.5pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.68pt;padding-left: 9.17pt;text-indent: 0.0pt;\"><span style=\"color: rgb(38,50,56);font-family: 'Century Gothic';font-size: 10.0pt;\">An innate ability to prioritize and effectively juggle multiple projects with high business priority</span><span style=\"color: rgb(38,50,56);font-family: 'Open Sans';font-size: 10.5pt;\">.</span></li></ul><p style=\"margin: 6.0pt 0.0pt 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">PHYSICAL DEMANDS AND WORKING CONDITIONS</span><span style=\"color: rgb(0,176,80);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">:</span></p><p style=\"margin: 0.0pt;padding-left: 18.0pt;text-indent: -18.0pt;\"><span style=\"color: rgb(72,169,66);font-family: 'Century Gothic';font-size: 10.0pt;font-weight: bold;\">\u00A0</span></p><table cellspacing=\"0\" cellpadding=\"0\" style=\"border-collapse: collapse;margin-left: 5.4pt;\"><tbody><tr><td style=\"padding-left: 5.4pt;padding-right: 5.4pt;vertical-align: top;width: 534.6pt;\"><ul style=\"margin: 0.0pt;padding-left: 0.0pt;\"><li style=\"font-family: serif;font-size: 10.0pt;line-height: 150.0%;margin: 0.0pt 0.0pt 0.0pt 8.5pt;padding-left: 9.5pt;text-indent: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Travel within EMEA and </span><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">Shift work including evenings and weekends</span></li></ul><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 10.0pt;\">\u00A0</span></p></td></tr></tbody></table><p style=\"margin: 0.0pt;\"></p></td></tr><tr style=\"height: 0.0pt;\"><td style=\"width: 260.85pt;border: none;\"></td><td style=\"width: 270.75pt;border: none;\"></td></tr></tbody></table><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 8.0pt;\">\u00A0</span></p><div><p style=\"margin: 0.0pt;\"><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Agilysys </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">EMEA </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">Support Technician</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> PD </span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">October</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\"> 202</span><span style=\"font-family: 'Century Gothic';font-size: 6.0pt;font-weight: bold;\">2</span></p></div></div></div>", "hiringOrganization": "Agilysys, Inc.", "employmentType": "Regular Full-Time", "industry": "Information Technology", "identifier": "ozcelfw4", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Windsor", "addressRegion": "United Kingdom", "addressCountry": "United Kingdom" } } ], "title": "Support Technician - EMEA" } Support Technician - EMEA Information Technology Windsor, United Kingdom Apply Description  POSITION: Support Technician - EMEAREPORTS TO: VP Support, USA FUNCTION: Support Location: Windsor, UKABOUT AGILYSYS: Agilysys has been a leader in hospitality software for more than 40 years, delivering innovative cloud-native SaaS and on-premises guest-centric technology solutions for gaming, hotels, resorts and cruise, corporate foodservice management, restaurants, universities, healthcare, and sports and entertainment. Agilysys offers the most comprehensive software solutions in the industry, including point-of-sale (POS), property management (PMS), inventory and procurement, payments, and related applications, to manage the entire guest journey. Agilysys is known for its leadership in hospitality, its broad product offerings, and its customer-centric service. During recent years, Agilysys has made major investments in R&D and has successfully modernized virtually all their longstanding trusted software solutions. Some of the largest hospitality companies around the world use Agilysys solutions to help improve guest loyalty, drive revenue growth, and increase operational efficiencies. Agilysys operates across the Americas, Europe, the Middle East, Africa, Asia-Pacific & ANZ and India with Global headquarters located in Alpharetta, GA.For more information, visit www.agilysys.com ROLE PURPOSE: The Support Technician is a crucial role to serve as a customer service fanatic. As a technician, you are the first point of contact when our customers need us the most. Your impact on customer success is demonstrated by each interaction, from servicing phone and email support to partnering with engineers to resolve escalated issues for our customers globally.  In this role, you will be responsible for managing technical diagnosis of customer concerns and providing timely and accurate solutions.  To be successful in this role, you must have a love for technology, possess “some” technical aptitude, have general experience troubleshooting hardware and software and an enthusiasm to help people. The is a perfect career opportunity for aspiring technicians, and/or entry-level candidates who are results driven and truly enjoy solving and investigating. You will get the chance to build the Agilysys brand, get hands-on professional experience, and develop your technical knowledge and abilities with an award-winning team. You will be expected to collaborate across all Support employee levels as well as manage intake calls, case documentation, customer service and call volume coverage to client relationship management; Also, you may be called upon to facilitate and/or contribute to internal and external trainings, cross-functional projects and/or cross-departmental escalations or customer inquiries. This role will include shift work including weekends Whilst located in Windsor, UK – the role will report directly to the VP of Support located in Las Vegas USAPRINCIPAL DUTIES & RESPONSIBILITIES: Diagnose and troubleshoot a broad array of network, and other technical issues that would require a basic understanding of hardware and software.Complete primary intake and initial triage of incoming calls.Provide excellent customer service through empathy, friendly demeanor, and following established quality assurance processInput quality data in ticketing system, Salesforce.Research hardware and software problems defined by customers and provide diagnosis and resolutionPerform basic walkthrough of configuration with the customerUnderstand escalation process and perform escalation process in a timely mannerActively participate in team meetings to provide feedback and ways to improve efficienciesCoordinate with hardware vendors on diagnosis and resolution of hardware problems.Accurately document worked issues and detailed steps for resolution when necessaryKeep abreast of software releases, new feature and functionality, and updated installation proceduresOther duties as assigned. EDUCATION AND TECHNICAL REQUIREMENTS: At least an associate degree in technology, or equivalent.At least one year of experience in a customer facing position and/or in the hospitality industry.At least one year of experience troubleshooting and servicing basic hardware and software inquires.A familiarity in helpdesk ticketing and helpdesk processes.Either hands-on user experience and/or related experience in POS (Point-of-Sale), PMS (Property Management) software.Industry specific certifications such as: A+, Network+, MTA, or HDI Desktop Support Technician are preferred, but not required.Familiarity with troubleshooting software environments utilizing SQL is a plusFamiliarity troubleshooting Windows Server.Experience using Salesforce is preferred, but not required. Desired Characteristics: The desire to learn, investigate, hunt, and strive for continuous improvement every day!Excelled in customer service positions: answering phones, emails and interacting with clients throughout an active, high-volume day.Technical aptitude and general experience troubleshooting hardware and software.Industry-specific certification(s) such as A+, Network+, MTA, or HDI Desktop Support Technician.A natural desire to assist others and problem-solveThe ability to make sound decisions quickly in a fast-paced environmentThe ambition and hunger to consistently exceeded customer expectationsA strong ability to communicate, both written and spoken, with technical and non-technical individuals.A strong intellectual curiosity.The ability to gather and interpret relevant data and information to investigate and accurately triage issues.The skills and training to use inductive reasoning, think analytically, and to confidently make decisions under time and client pressures.A strong work ethic, a strong sense of accountability, and the ability to be highly collaborative.Exceptional organizational skills and self-motivation.An innate ability to prioritize and effectively juggle multiple projects with high business priority. PHYSICAL DEMANDS AND WORKING CONDITIONS: Travel within EMEA and Shift work including evenings and weekends  Agilysys EMEA Support Technician PD October 2022 Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Nov 10th, 2022 07:10AM Nov 10th, 2022 07:10AM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Sep 22nd, 2022 12:00AM .NET 10-15 YEARS Open Computers/Software Chennai Tamil Nadu, India, India Chennai Tamil Nadu India IND Nov 13th, 2017 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2017-11-13", "description": "<p><strong>Technical Experience: (10-15 years)</strong></p><ul><li>Engineering degree with 10 to 15 years of experience in application software product development.</li><li>Exhibit a strong passion for software development and customer delivery.</li><li>Experience with object oriented programming &ndash; C/C++/C#, .Net, MVC and RESTful Web Services.</li><li>A solid technical background in .Net and SQL Server 2008.</li><li>Strong in Design Patterns and Best practices.</li><li>Strong Experience with enterprise software design and architecture.</li><li>Solid understanding of the .Net task / async programming model and its relationship to multithreaded programming.</li><li>Proven track record of successfully deploying multiple software products and services to market.</li><li>Strong communication skills (written and verbal) and ability to work with corporate stakeholders as well and technical experts.</li><li>Knowledge of deploying applications to hosting servers.</li><li>Knowledge of various Cloud Computing concepts and technology would be as an added advantage.</li><li>Experience with NoSQL Databases would be as an added advantage.</li></ul><p><br /> <br /> <strong>Functional Experience:</strong></p><ul><li>Execute in a technology startup environment including activities: green field designs and implementations, build systems, engineering processes, and delivery systems.</li><li>Responsible for the day to day design, development and deployment aspects of the projects.</li><li>Manage the .Net development team and this will include: conducting effective performance evaluations, mentor developers and senior developers.</li><li>Managing a growing team of software developers working on various software projects.</li><li>Demonstrable management experience and have managed the full software development lifecycle for teams of .Net Developers.</li><li>Develop detailed deliverables that effectively communicate designs and product requirements.</li><li>Effectively communicate concepts with authority and conviction.</li><li>Research and resolve issues using appropriate resources.</li><li>Report status and metrics to management.</li><li>Participate in and own delivering high quality software with customer focused features.</li><li>Collaborate with software architect on system level architecture.</li><li>Collaborate with program management on product features and requirements.</li><li>Ensure Agile software engineering best practices are utilized and continuously enhanced.</li><li>Ensure appropriate unit test coverage for product source.</li><li>Good exposure to Agile Scrum methodology to deliver project in time using various tools like JIRA.</li><li>Thorough understanding and implementation of SOLID principles, Design Patterns and OOP Concepts using TDD and Agile.</li><li>Stay up-to-date with latest in .NET development platform.</li><li>Willing to work on cutting edge business critical projects.</li><li>Define and ensure that the code follows coding standards and best practices.</li></ul><p><br /> <strong>Other Desired Experience: </strong></p><ul><li>Hospitality experience.</li><li>Relational database and unstructured data experience.</li><li>User interface design and implementation including HTML5 and rich clients.</li><li>Experience shipping software in globalized and localized environments.</li><li>Agile software development project management experience.</li><li>Exposure to delivering software as a service.</li></ul>", "hiringOrganization": "Agilysys, Inc.", "industry": "Computers\/Software", "identifier": "ocnm6fwL", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Chennai Tamil Nadu", "addressRegion": "India", "addressCountry": "India" } } ], "title": ".NET 10-15 YEARS" } .NET 10-15 YEARS Computers/Software Chennai Tamil Nadu, India Apply Description Technical Experience: (10-15 years)Engineering degree with 10 to 15 years of experience in application software product development.Exhibit a strong passion for software development and customer delivery.Experience with object oriented programming – C/C++/C#, .Net, MVC and RESTful Web Services.A solid technical background in .Net and SQL Server 2008.Strong in Design Patterns and Best practices.Strong Experience with enterprise software design and architecture.Solid understanding of the .Net task / async programming model and its relationship to multithreaded programming.Proven track record of successfully deploying multiple software products and services to market.Strong communication skills (written and verbal) and ability to work with corporate stakeholders as well and technical experts.Knowledge of deploying applications to hosting servers.Knowledge of various Cloud Computing concepts and technology would be as an added advantage.Experience with NoSQL Databases would be as an added advantage. Functional Experience:Execute in a technology startup environment including activities: green field designs and implementations, build systems, engineering processes, and delivery systems.Responsible for the day to day design, development and deployment aspects of the projects.Manage the .Net development team and this will include: conducting effective performance evaluations, mentor developers and senior developers.Managing a growing team of software developers working on various software projects.Demonstrable management experience and have managed the full software development lifecycle for teams of .Net Developers.Develop detailed deliverables that effectively communicate designs and product requirements.Effectively communicate concepts with authority and conviction.Research and resolve issues using appropriate resources.Report status and metrics to management.Participate in and own delivering high quality software with customer focused features.Collaborate with software architect on system level architecture.Collaborate with program management on product features and requirements.Ensure Agile software engineering best practices are utilized and continuously enhanced.Ensure appropriate unit test coverage for product source.Good exposure to Agile Scrum methodology to deliver project in time using various tools like JIRA.Thorough understanding and implementation of SOLID principles, Design Patterns and OOP Concepts using TDD and Agile.Stay up-to-date with latest in .NET development platform.Willing to work on cutting edge business critical projects.Define and ensure that the code follows coding standards and best practices. Other Desired Experience: Hospitality experience.Relational database and unstructured data experience.User interface design and implementation including HTML5 and rich clients.Experience shipping software in globalized and localized environments.Agile software development project management experience.Exposure to delivering software as a service. Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Sep 22nd, 2022 09:29AM Sep 22nd, 2022 09:29AM Agilysys Technology Technology Hardware & Equipment
nasdaq:agys www.agilysys.com www.agilysys.com Sep 22nd, 2022 12:00AM SDET / Automation Testing with Java (1-5 yrs) Open Computers/Software Chennai Tamil Nadu, India, India Chennai Tamil Nadu India IND Dec 10th, 2017 12:00AM { "@context": "http://schema.org", "@type": "JobPosting", "datePosted": "2017-12-10", "description": "<span><strong>About Company</strong><br /><br />At Agilysys, Inc. we are proud of our 3,000+ customers including some of the world&rsquo;s most recognizable resort, casino and cruise line brands. We specialize in market-leading point-of-sale, property management, inventory and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. We serve casinos, resorts, hotels, food service venues, stadiums, cruise lines, grocery stores, convenience stores, general and specialty retail businesses and partners. With extensive operations, throughout North America, and additional sales and support offices in Singapore and Hong Kong, as well as software development in India, we are growing. For more information, visit:&nbsp;</span><a href=\"http://www.agilysys.com/\">www.agilysys.com.<br /></a><p><b>Responsibilities</b><span><strong>&nbsp;</strong></span></p><ul><li>Significant experience automating repeated tasks and building test coverage with existing or new infrastructure</li><li>Deep knowledge of test methodologies, writing test plans, creating test cases and debugging</li><li>Experience with API testing or integration (REST APIs)</li></ul><strong>Requirements</strong><br /><a href=\"http://www.agilysys.com/\"></a><ul><li>1+ years of overall test automation experience including RESTful APIs/Services, Functional Testing, Performance Testing and Load Testing</li><li>Hands-on experience setting up and running test automation frameworks, such as Selenium, Webdriver, Appium, Junit, TestNG etc.</li><li>Automation in Java &amp; JavaScript, exposure to spring framework is desirable.</li></ul><strong>Other Desired Experience&nbsp;</strong><br /><ul><li>Experience with continuous integration tools (e.g. Docker, Ansible, Jenkins)</li><li>Experience with code coverage tools to guide test automation design</li><li>Experience with JIRA and other bug tracking or database systems</li><li>Good understanding of server and cloud computing technologies from providers such as Azure, AWS and/or Rackspace</li><li>Exposure to Mongo DB</li></ul><a href=\"http://www.agilysys.com/\"></a>", "hiringOrganization": "Agilysys, Inc.", "industry": "Computers\/Software", "identifier": "ofax6fwM", "jobLocation": [ { "@type": "Place", "address": { "@type": "PostalAddress", "addressLocality": "Chennai Tamil Nadu", "addressRegion": "India", "addressCountry": "India" } } ], "title": "SDET \/ Automation Testing with Java (1-5 yrs)" } SDET / Automation Testing with Java (1-5 yrs) Computers/Software Chennai Tamil Nadu, India Apply Description About CompanyAt Agilysys, Inc. we are proud of our 3,000+ customers including some of the world’s most recognizable resort, casino and cruise line brands. We specialize in market-leading point-of-sale, property management, inventory and procurement, and mobile and wireless solutions that are designed to streamline operations, improve efficiency and enhance the guest experience. We serve casinos, resorts, hotels, food service venues, stadiums, cruise lines, grocery stores, convenience stores, general and specialty retail businesses and partners. With extensive operations, throughout North America, and additional sales and support offices in Singapore and Hong Kong, as well as software development in India, we are growing. For more information, visit: www.agilysys.com.Responsibilities Significant experience automating repeated tasks and building test coverage with existing or new infrastructureDeep knowledge of test methodologies, writing test plans, creating test cases and debuggingExperience with API testing or integration (REST APIs)Requirements1+ years of overall test automation experience including RESTful APIs/Services, Functional Testing, Performance Testing and Load TestingHands-on experience setting up and running test automation frameworks, such as Selenium, Webdriver, Appium, Junit, TestNG etc.Automation in Java & JavaScript, exposure to spring framework is desirable.Other Desired Experience Experience with continuous integration tools (e.g. Docker, Ansible, Jenkins)Experience with code coverage tools to guide test automation designExperience with JIRA and other bug tracking or database systemsGood understanding of server and cloud computing technologies from providers such as Azure, AWS and/or RackspaceExposure to Mongo DB Apply Apply Later ← Back to Current Openings Share lang: en_US LinkedIn Facebook Twitter Email Sep 22nd, 2022 09:29AM Sep 22nd, 2022 09:29AM Agilysys Technology Technology Hardware & Equipment

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