Job Listings

Track Amerant Bank hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
nasdaq:amtb www.amerantbank.com workforcenow.adp.com May 29th, 2022 12:00AM Lending Assistant II, Miami FL Open Full Time Coral Gables, FL, US Coral Gables FL USA Apr 26th, 2022 12:00AM <div><div><div> <link href="https://static.workforcenow.adp.com/mas/mdf-components/22.15.19/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" /> <link href="https://static.workforcenow.adp.com/mas/mdf-components/22.15.19/styles/froala_style.min.css" rel="stylesheet" type="text/css" /> <div class="fr-view"> <p id="isPasted" style='margin-top:0in;margin-right:0in;margin-bottom:11.25pt;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;background:white;'>The Lending Assistant II position is responsible for assisting Relationship Managers, Portfolio Officers, and Managers with the overall administrative functions and responsibilities of developing and maintaining a portfolio of commercial loans and accounts, while enhancing the customer experience with servicing their needs within that portfolio (services, deposits, loans, etc).<br>&nbsp;&nbsp;<br> <strong>Duties and responsibilities include:</strong></span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:.5in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;text-align:justify;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>&nbsp;</span></p><ul style="margin-bottom:0in;margin-top:0in;" type="disc"><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Work closely with Relationship Managers and Portfolio Officers and facilitate loan processing and other general service requests: a) Resolve customer inquiries and service requests with accounts and loans; b) prepares account maintenance forms; c) process loan payments/debit instructions; d) receives and forwards loan documents to support areas for processing pay-off, estoppel requests and satisfaction of mortgages; e) Collects fees for 3rd party services; f) Notifies customer of renewal status due and provides list of required financial information; and g) prepare reports and monitor overdrafts;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Assist Relationship Managers and Portfolio Officers in conducting the customer &ldquo;onboarding&rdquo; efforts, including any ongoing servicing items, such as: a) Ensure auto debit is set up; b) Ensure real estate tax and insurance escrow (if applicable) is properly set up; c) Engage Treasury Management Department to set up bank&rsquo;s treasury products (Online Banking, Remote Deposit Capture, etc.) for the customer. &nbsp;This includes general overall support when necessary with loan closings and interaction with the customer, if/when necessary;&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Gather/review corresponding loan/credit documentation pre and post closing and to prepare all required forms, legal searches conducted via Internet access, update credit files and prepare all corresponding checklists, etc;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Responsible for opening depository accounts and maintenance, which includes proper processing and collection of related forms and documents;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Perform common administrative tasks and handle both internal and external correspondences such as answering phone calls and emails within a timely manner. This includes preparing Fedex mailings, obtaining stamps or signature, tickets, and internal transfer requests. This may include scheduling and coordination of Relationship Manager, Portfolio Officers, and/or other Manager functions and tasks to assure smooth operational flow;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Upload and clear tracking exceptions such as site visit reports, annual reviews, financial reports, etc. to maintain asset quality;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Monitor and manage overdrafts and past-due reports, which may include calling the customers;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Confirm wire(s) with customers, pursuant to fraud alert notifications, where applicable;&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Prepare minimum balance covenant certificates;&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Prepare the BSA/compliance package for internal review. This includes organizing, collection, and review of &nbsp;all formation documents, including but not limited to operating agreements, partnership agreements, good standings, articles of incorporation/organization, certificate of formation, copies of trusts, pertaining to each and all entities included in the organization chart of the customer. This involves assisting Relationship Managers and Portfolio Officers with the investigation of BSA issues;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Organize detailed Organization Chart either provided or prepared branching all the way to &lsquo;warm&rsquo; body(ies) persons, along with preparing Adverse Media and Lexis Nexis;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Review post-closing loan documentation collection and verification to maintain adequate quality controls;&nbsp;</span></li><li style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;color:black;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;'>Process invoices from vendors and retrieve proper approvals to submit to accounts payable. Follow up with accounts payable to ensure that payment to vendors have been issued</span></li></ul><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><strong><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>Minimum Education and/or Certifications Requirements:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>Bachelor&rsquo;s Degree required or pursuing a Bachelor&rsquo;s degree</span><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'><br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>Formal credit training is a plus</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style="font-size:15px;color:black;">&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><strong><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>Minimum Work Experience Requirements:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>2+ years of experience as a Lending/Banking or Administrative Assistant<br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><strong><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>Technical and/or Other Essential Knowledge:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>Banking regulations, loan documentation including mortgages. &nbsp;Basic analyzing Financial Statement knowledge</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:15px;font-family:"Calibri",sans-serif;background:white;'><span style='font-size:14px;font-family:"Verdana",sans-serif;color:black;'>Proficiency using Microsoft Office 365 products including MS Word, MS Visio, MS Excel, MS Teams, and MS PowerPoint</span></p> </div> </div></div></div> May 29th, 2022 04:33PM May 29th, 2022 04:33PM Amerant Bank
nasdaq:amtb www.amerantbank.com workforcenow.adp.com May 29th, 2022 12:00AM Banking Specialist III Floater, Miami FL Open Full Time Doral, FL, US Doral FL USA Apr 26th, 2022 12:00AM <div> <link href="https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css" /> <link href="https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_style.min.css" rel="stylesheet" type="text/css" /> <div class="fr-view"> <div><link href="https://static.workforcenow.adp.com/mas/mdf-components/22.7.18/styles/froala_editor.pkgd.min.css" rel="stylesheet" type="text/css"></div><p id="isPasted" style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><strong><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Banking Specialist III Floater</span></strong></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;margin:0in;background:white;'><span style=" border-box;outline: none;"><span style="outline: none; font-family: verdana, sans-serif; font-size: 14px;">As a Banking Specialist, you help create the energy and excitement around Amerant Bank products, providing the right solutions and getting products into customers&rsquo; hands. You understand that Amerant Bank is dedicated to delivering a customer experience that&rsquo;s unlike any other. It starts with you discovering customers&rsquo; needs and with the support of your team members, you match those needs with the right products. Every day is an opportunity for you to turn another Amerant Bank customer into a loyal customer. &nbsp;Purpose of role is to provide teller and platform-based transactions, manage lobby activity and support mobile, online banking and digital solutions. &nbsp;In addition, provide education and knowledge of our consumer and small business products to existing and new customers.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style="font-size: 14px; font-family: verdana, sans-serif; color: rgb(65, 65, 65);">&nbsp;</span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">OPERATIONAL EXCELLENCE:</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Process all manner of financial transaction requests including but not limited to deposits, withdrawals, check cashing, issuance of cashiers&rsquo; checks.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Research and resolve issues related to end of day branch balancing.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">May be responsible for functions related to the day to day operation of the ATM, PTM, cash recycler, drive thru and night drop.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Ability to open new accounts and perform maintenance transactions on the Bank&rsquo;s platform system including debit card issuance and ongoing maintenance as well as completion of Know Your Customer requirements. &nbsp;Execute all operation responsibilities relative to opening and maintain all products and services.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Review customers account activity to insure compliance with Bank Secrecy Act.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">May be responsible for the daily review of overdraft, uncollected and significant balance change reports.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Ability to originate new credit requests and respond to loan related inquiries. &nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Follow Bank policies and procedures, as well as legal and regulatory requirements, including security and audit procedures.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Adhere to all policies and procedures per Retail Banking&rsquo;s operating manuals, employee handbook and all other that apply to the position functions. &nbsp;Ensure all regulatory requirements as well as security and audit procedures are adhered to always.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Responsible for ensuring individual acts do not lead to Bank operating losses as well as escalating potential concerns that could lead to Bank loss to appropriate supervisor.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Identify, evaluate, monitor and make any recommendation deemed necessary to the Risk Management Committee in order to assess, reduce, eliminate or control any current or prospective risks to earnings or capital arising from violations of, or nonconformance with, laws, rules regulations, prescribed practices, internal policies and procedures or ethical standards.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:11.25pt;line-height:var(--line-height-base);background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Ensure preventive measures are carried out to fully comply with current rules, regulations and internal policies relating to risks pertaining to BSA, USA Patriot Act, OFAC and other AML related issues.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">CUSTOMER SERVICE:</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Act as a customer advocate to ensure we meet the needs of our customers and prospects with the intent of enhancing customer retention and engagement.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Resolve customer problems and follow up to ensure customer&rsquo;s expectations are met.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Deliver customer experience for all segments to ensure quality customer experience every day every time.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Provide quality customer service to all current and prospective customers as measured by Bank service standards.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">BUSINESS DEVELOPMENT:</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">This position requires consistently meeting or exceeding sales goals as defined by management.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Achieve out bound conversation expectations as defined by management.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Responsible for acquiring, retaining and expanding new and existing customer relationships by providing a positive new account experience, profiling, assessing customer needs, and recommending and selling appropriate banking products and services.&nbsp;</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Take an active role in educating our customers on other banking channels to meet their needs.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Responsible for learning and maintaining knowledge of Bank&rsquo;s products and services.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Participate in business development activities in support of the banking center market development activities as requested.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Actively participate in community organizations to promote the Bank brand as well as support business development initiatives.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Refer prospects and clients to other lines of business according to determined segmentation (Residential Lending, MIS, Commercial Banking etc.)</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">BRANCH TRANSFORMATION:</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Adhere to expectations defined for transformed banking centers as defined by management.</span></span></p><p style='margin-right:0in;margin-left:0in;font-size:15px;font-family:"Calibri",sans-serif;margin-top:0in;margin-bottom:8.0pt;line-height:107%;background:white; border-box;outline: none;font-variant-ligatures: normal;font-variant-caps: normal;orphans: 2;widows: 2;-webkit-text-stroke-width: 0px;text-decoration-thickness: initial;text-decoration-style: initial;text-decoration-color: initial;word-spacing:0px;'><span style=" border-box;outline: none;"><span style="font-size: 14px; font-family: verdana, sans-serif; color: black;">Responsible for adhering to no personal space guidelines and that the banking center is clean and free of clutter.</span></span>