Dropbox

- NASDAQ:DBX
Last Updated 2024-03-26

Job Listings

Track Dropbox hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
nasdaq:dbx www.dropbox.com www.dropbox.com Sep 14th, 2017 12:00AM Head of Government Affairs, Germany (Berlin or Hamburg) Open Public Policy and Govt Affairs (Sub Team) Hamburg, Germany Hamburg DEU Sep 13th, 2017 12:00AM Sep 13th, 2017 11:23PM Sep 13th, 2017 11:23PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Sep 15th, 2017 12:00AM Head of Government Affairs, Germany (Berlin or Hamburg) Open Public Policy and Govt Affairs (Sub Team) Hamburg, Germany Hamburg DEU Sep 13th, 2017 12:00AM Sep 14th, 2017 11:11PM Sep 14th, 2017 11:11PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Sep 15th, 2017 12:00AM Country Manager - DACH/Nordic Open Strategic Sales (Sub Team) Hamburg, Germany Hamburg DEU Sep 13th, 2017 12:00AM Sep 14th, 2017 11:11PM Sep 14th, 2017 11:11PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Feb 15th, 2019 12:00AM Customer Success Manager - Italian Open Customer Success (Sub Team) Paris, France Paris FRA Feb 8th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Dropbox’s Customer Success Managers bring our customers a unique mix of technical and business insight to help accelerate deployment and adoption of Dropbox. You will have an opportunity to drive quantifiable impact on our business by helping our customers transform how they work, and as a result, increasing Dropbox’s renewal and upsell rates. As a Customer Success Manager, you be responsible for customer retention, manage renewals and support upsells for teams within companies that have >250 employees.</span></span> </p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">As a</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Customer Success Manager (Dublin or Paris based), you will be a powerful advocate that solves problems and finds opportunities on behalf of the customer and Dropbox. The </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">role </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">is focused on driving active usage and </span><span class="thread-632797865696322278697155 author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">business transformation</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> with </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">many</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> accounts. </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">The incumbent will</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> have </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">a demonstrable technical aptitude and a customer oriented</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">approach</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">  </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Ideally the CSM will </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">possess</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">ability to influence </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">IT admins, end users and </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">decision makers. They are tenacious, have</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> a data driven approach</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> to identify potential issues</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/risks</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> and solve them before they arise. As a key driver for Dropbox’s rapid growth in the Enterprise market</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> the role will</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">:</span></span></p> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Drive license adoption and active usage within </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">assigned mid market </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure renewal for key accounts by driving deployment and adoption</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Leverage data & analytics to target accounts for intervention and engagement</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Generate opportunities for upsell and reference within key accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Be a trusted and knowledgeable advisor for customers’ IT and business leadership</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Build and maintain strong, long-lasting customer relationships</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Coordinate, facilitate and operate across internal teams at Dropbox and external partners as the deployment & adoption lead for an account</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure timely and successful delivery of solutions according to customer needs and objectives</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Communicate the progress of an account plan internally and externally</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Forecast and track key deployment and adoption metrics</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Analyze and evaluate customer challenges, l</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">everag</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">ing</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">internal technical expertise</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> in identifying optimal solutions for </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">those </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> with complex issues</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">.</span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Develop an in</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">-</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">depth understanding of </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Dropbox </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">licensing model</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> and related customer entitlements</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Partner with Account Executives</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and other Dropbox resources to deliver</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">high-value </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">’</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> renewal</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/upsell</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> strategy and respond to </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg176fz122zrcz80zez85zz89zz88z3rz74zz84ziz75zz87zz68zz74z70z79zcgd">questions or needs</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Track and manage all activity in Dropbox CRM systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Work cross-functionally to develop required analytics tools, commercial approval paths</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">,</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and process to support win-backs and renewal saves at scale</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Identify and document common reasons for churn and partner with Dropbox User Support and Product / Engineering to ship solutions</span> </li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">2</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">-</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">4</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> years of enterprise software or SaaS </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Success/</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">account management </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">or similar </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">experience with a demonstrated track record of success</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Oriented Problem Solver.</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Excellent written and verbal communication skills in English</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">, </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">validated through written, verbal and presentation delivery to audiences ranging from end users, help-desk professionals to Senior executives</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.  </span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Self starter with p</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">rior experience </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeoldlz71z3z89zz75zz70zj1ez80z1z69zpz76z7z80zfz72zz65zz66zz81zz75zz85z3z79z">with</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">complex</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> scenarios</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">, cross-functional</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> partnership</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> execution across sales, legal, and finance</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Familiarity with sales cycles in ambitious markets</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Passionate about customer success and making life simpler with technology</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Avid Dropbox user and a vocal technology evangelist</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Project Management experience desirable</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Strong technical acumen</span> <span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z h-lparen">(past</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z"> experience scripting, DB Queries ) desirable</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Clear and thoughtful communicator</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> with exceptional critical thinking skills </span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to sort through large volumes of data and drive to insight and action</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to contribute to building new processes and systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Prior experience with </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">CRM systems</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> </span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Effectively co</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">llaborate</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> and build rapport with Account Executives, Sales Leadership, Finance</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> and key renewal stakeholders</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Some</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> travel </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">will be</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> require</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">d</span> </li> <li>Language requirement: fluency in English and Italian.</li> </ul> Feb 14th, 2019 11:34PM Feb 14th, 2019 11:34PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Feb 17th, 2019 12:00AM Customer Success Manager - Italian Open Customer Success (Sub Team) Paris, France Paris FRA Feb 8th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Dropbox’s Customer Success Managers bring our customers a unique mix of technical and business insight to help accelerate deployment and adoption of Dropbox. You will have an opportunity to drive quantifiable impact on our business by helping our customers transform how they work, and as a result, increasing Dropbox’s renewal and upsell rates. As a Customer Success Manager, you be responsible for customer retention, manage renewals and support upsells for teams within companies that have >250 employees.</span></span> </p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">As a</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Customer Success Manager (Dublin or Paris based), you will be a powerful advocate that solves problems and finds opportunities on behalf of the customer and Dropbox. The </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">role </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">is focused on driving active usage and </span><span class="thread-632797865696322278697155 author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">business transformation</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> with </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">many</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> accounts. </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">The incumbent will</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> have </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">a demonstrable technical aptitude and a customer oriented</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">approach</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">  </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Ideally the CSM will </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">possess</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">ability to influence </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">IT admins, end users and </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">decision makers. They are tenacious, have</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> a data driven approach</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> to identify potential issues</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/risks</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> and solve them before they arise. As a key driver for Dropbox’s rapid growth in the Enterprise market</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> the role will</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">:</span></span></p> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Drive license adoption and active usage within </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">assigned mid market </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure renewal for key accounts by driving deployment and adoption</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Leverage data & analytics to target accounts for intervention and engagement</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Generate opportunities for upsell and reference within key accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Be a trusted and knowledgeable advisor for customers’ IT and business leadership</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Build and maintain strong, long-lasting customer relationships</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Coordinate, facilitate and operate across internal teams at Dropbox and external partners as the deployment & adoption lead for an account</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure timely and successful delivery of solutions according to customer needs and objectives</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Communicate the progress of an account plan internally and externally</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Forecast and track key deployment and adoption metrics</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Analyze and evaluate customer challenges, l</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">everag</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">ing</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">internal technical expertise</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> in identifying optimal solutions for </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">those </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> with complex issues</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">.</span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Develop an in</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">-</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">depth understanding of </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Dropbox </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">licensing model</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> and related customer entitlements</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Partner with Account Executives</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and other Dropbox resources to deliver</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">high-value </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">’</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> renewal</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/upsell</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> strategy and respond to </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg176fz122zrcz80zez85zz89zz88z3rz74zz84ziz75zz87zz68zz74z70z79zcgd">questions or needs</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Track and manage all activity in Dropbox CRM systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Work cross-functionally to develop required analytics tools, commercial approval paths</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">,</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and process to support win-backs and renewal saves at scale</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Identify and document common reasons for churn and partner with Dropbox User Support and Product / Engineering to ship solutions</span> </li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">2</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">-</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">4</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> years of enterprise software or SaaS </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Success/</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">account management </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">or similar </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">experience with a demonstrated track record of success</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Oriented Problem Solver.</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Excellent written and verbal communication skills in English</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">, </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">validated through written, verbal and presentation delivery to audiences ranging from end users, help-desk professionals to Senior executives</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.  </span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Self starter with p</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">rior experience </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeoldlz71z3z89zz75zz70zj1ez80z1z69zpz76z7z80zfz72zz65zz66zz81zz75zz85z3z79z">with</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">complex</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> scenarios</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">, cross-functional</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> partnership</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> execution across sales, legal, and finance</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Familiarity with sales cycles in ambitious markets</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Passionate about customer success and making life simpler with technology</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Avid Dropbox user and a vocal technology evangelist</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Project Management experience desirable</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Strong technical acumen</span> <span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z h-lparen">(past</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z"> experience scripting, DB Queries ) desirable</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Clear and thoughtful communicator</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> with exceptional critical thinking skills </span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to sort through large volumes of data and drive to insight and action</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to contribute to building new processes and systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Prior experience with </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">CRM systems</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> </span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Effectively co</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">llaborate</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> and build rapport with Account Executives, Sales Leadership, Finance</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> and key renewal stakeholders</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Some</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> travel </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">will be</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> require</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">d</span> </li> <li>Language requirement: fluency in English and Italian.</li> </ul> Feb 16th, 2019 11:42PM Feb 16th, 2019 11:42PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Feb 20th, 2019 12:00AM Partner Account Manager - FRANCE Open Sales and Channel Team Paris, France Paris FRA Feb 8th, 2019 12:00AM <div> <h2><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z85zz66zz86z0z86zpz85zsz65zz89zz89zz73zz74zz122zz68zz66zz90znez65zz74zz77z0h1"><strong>Team Description </strong></span></h2> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">The Dropbox Channel Sales team is responsible for building an eco-system of appropriate and relevant Cloud-ready Partners and educating them to better understand the power Dropbox has to offer customer teams at scale. The Channel team is a collaborative and empathetic Sales team, focused on understanding what Partners and end-customers need to work better together.</span></div> <h2 class="p1"><span class="s1">Role Description</span></h2> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">As a Channel Partner Account Manager, you will work closely with our distribution partner(s) to build and manage SMB partner relationships, specifically focused on training, enablement, activation and development of any other required capabilities to sell and support Dropbox Business. Although all Partners will transact through distribution you will be, for a specific subset of accounts, the partner’s key point of contact at Dropbox interfacing with other relevant teams across both the Dropbox and distributor organisations in order to ensure the success of Dropbox and our partners.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">The role will be based out of the Paris office but with the requirement to travel and spend time in country with our Distribution and Channel partners.</span></div> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will be responsible for the delivery of the </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">France revenue quota</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Establish positive relationships with the Cloud Sales Team at our Distribution partner(s)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will provide training, mentoring and support to distribution cloud sales teams to help them better position, sell and promote Dropbox Business</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will Establish connections with the key distributor personnel in the region to ensure that we build a flawless and effective sales process through the distributor Cloud Market Place</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0 h-lparen">(CMP)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Figure out key partners with whom Dropbox can drive significant SMB business growth, identify key collaborators to establish relationships and credibility within those partner organisations, and help them realise the full potential of Dropbox Business</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will own, build, develop and shape the SMB Partner plan for the designated region based upon the above analysis</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Working with relevant supporting functions train and collaborate with those key reseller teams to bring the best Dropbox experience to their customers</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Lead the engagement between the wider Dropbox teams with the Distributor and SMB partners</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Maintain and execute relationships at all levels of the company and lead the rhythm of the business</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">IT technology sales experience preferred.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Fluency in French. </span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Experience or awareness of channel partnerships</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0 h-lparen">(SaaS</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0"> background preferred)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Deep understanding of the Dropbox solution, as well as the competitive offerings</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0 h-lparen">(not</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0"> essential as can be trained)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Strong analytical, critical thinking and problem solving skills</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Self starter and phenomenal teammate</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Daring attitude to try new processes and iterate to scale a global sales engine</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Strong propensity to take initiative; flourish with change and ambiguity</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Experience of channel partnerships in the France region preferred. </span></li> </ul> <p> </p> Feb 19th, 2019 11:36PM Feb 19th, 2019 11:36PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Feb 22nd, 2019 12:00AM Customer Success Manager - Italian Open Customer Success (Sub Team) Paris, France Paris FRA Feb 8th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Dropbox’s Customer Success Managers bring our customers a unique mix of technical and business insight to help accelerate deployment and adoption of Dropbox. You will have an opportunity to drive quantifiable impact on our business by helping our customers transform how they work, and as a result, increasing Dropbox’s renewal and upsell rates. As a Customer Success Manager, you be responsible for customer retention, manage renewals and support upsells for teams within companies that have >250 employees.</span></span> </p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">As a</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Customer Success Manager (Dublin or Paris based), you will be a powerful advocate that solves problems and finds opportunities on behalf of the customer and Dropbox. The </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">role </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">is focused on driving active usage and </span><span class="thread-632797865696322278697155 author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">business transformation</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> with </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">many</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> accounts. </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">The incumbent will</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> have </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">a demonstrable technical aptitude and a customer oriented</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">approach</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">  </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Ideally the CSM will </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">possess</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">ability to influence </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">IT admins, end users and </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">decision makers. They are tenacious, have</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> a data driven approach</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> to identify potential issues</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/risks</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> and solve them before they arise. As a key driver for Dropbox’s rapid growth in the Enterprise market</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> the role will</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">:</span></span></p> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Drive license adoption and active usage within </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">assigned mid market </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure renewal for key accounts by driving deployment and adoption</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Leverage data & analytics to target accounts for intervention and engagement</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Generate opportunities for upsell and reference within key accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Be a trusted and knowledgeable advisor for customers’ IT and business leadership</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Build and maintain strong, long-lasting customer relationships</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Coordinate, facilitate and operate across internal teams at Dropbox and external partners as the deployment & adoption lead for an account</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure timely and successful delivery of solutions according to customer needs and objectives</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Communicate the progress of an account plan internally and externally</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Forecast and track key deployment and adoption metrics</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Analyze and evaluate customer challenges, l</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">everag</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">ing</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">internal technical expertise</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> in identifying optimal solutions for </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">those </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> with complex issues</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">.</span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Develop an in</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">-</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">depth understanding of </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Dropbox </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">licensing model</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> and related customer entitlements</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Partner with Account Executives</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and other Dropbox resources to deliver</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">high-value </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">’</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> renewal</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/upsell</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> strategy and respond to </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg176fz122zrcz80zez85zz89zz88z3rz74zz84ziz75zz87zz68zz74z70z79zcgd">questions or needs</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Track and manage all activity in Dropbox CRM systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Work cross-functionally to develop required analytics tools, commercial approval paths</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">,</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and process to support win-backs and renewal saves at scale</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Identify and document common reasons for churn and partner with Dropbox User Support and Product / Engineering to ship solutions</span> </li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">2</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">-</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">4</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> years of enterprise software or SaaS </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Success/</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">account management </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">or similar </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">experience with a demonstrated track record of success</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Oriented Problem Solver.</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Excellent written and verbal communication skills in English</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">, </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">validated through written, verbal and presentation delivery to audiences ranging from end users, help-desk professionals to Senior executives</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.  </span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Self starter with p</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">rior experience </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeoldlz71z3z89zz75zz70zj1ez80z1z69zpz76z7z80zfz72zz65zz66zz81zz75zz85z3z79z">with</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">complex</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> scenarios</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">, cross-functional</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> partnership</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> execution across sales, legal, and finance</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Familiarity with sales cycles in ambitious markets</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Passionate about customer success and making life simpler with technology</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Avid Dropbox user and a vocal technology evangelist</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Project Management experience desirable</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Strong technical acumen</span> <span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z h-lparen">(past</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z"> experience scripting, DB Queries ) desirable</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Clear and thoughtful communicator</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> with exceptional critical thinking skills </span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to sort through large volumes of data and drive to insight and action</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to contribute to building new processes and systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Prior experience with </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">CRM systems</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> </span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Effectively co</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">llaborate</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> and build rapport with Account Executives, Sales Leadership, Finance</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> and key renewal stakeholders</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Some</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> travel </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">will be</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> require</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">d</span> </li> <li>Language requirement: fluency in English and Italian.</li> </ul> Feb 21st, 2019 11:47PM Feb 21st, 2019 11:47PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Feb 22nd, 2019 12:00AM Industry Account Executive - France (media and entertainment industry) Open Industry Sales (Sub Team) Paris, France Paris FRA Feb 8th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">As a Industry Account Executive for our media and entertainment </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">customers</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">within the French market, you’ll play a pivotal role in crafting the future of Dropbox Business for our customers. You’ll join a talented team striving for one thing: using technology to simplify people’s lives. To do this, we’re looking for smart, high-reaching people who are passionate about revolutionising the way people work.</span> </p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Manage the full sales cycle, from building awareness and generating leads to communicating Dropbox's value proposition to customers.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Understand Industry specific business issues and elaborate Dropbox unique value proposition to solve them.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Build and manage a sales pipeline while growing successful, long-lasting relationships with influencers</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr h-lparen">(IT</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr"> managers, CIOs, executives, etc.) to meet revenue targets and company goals.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Manage, track, and report all sales activities and results with Salesforce.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Develop deep understanding of Dropbox Business and the competitive landscape in France.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Be the voice of the customer to the Industry Principal team.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Identify the key Industry partners & ISV’s and collaborate with the channel team to bring them up to speed </span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Delight every Dropbox user with each interaction and play a key role in developing the market as Dropbox delivers its products to business customers</span> </li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">5 + years of sales experience preferably in media and entertainment<strong> </strong>industry </span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Consistent track record of building pipeline and exceeding sales targets</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">You are empowered by results with a hunter mindset. Strong prospecting, discovery, negotiation and closing skills are your speciality</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Excellent collaboration skills and the ability to build long-lasting relationships across your team and the company</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Dream to work in a fast-paced, challenging and exciting environment</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">You have attested resilience in a sales environment</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Tech sales experience</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr h-lparen">(preferred)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Focusing on your customer business issues and ability to advise them on how to best solve them</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr h-lparen">(consultative</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr"> selling)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Eligibility to work in the EU</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">Fluency in French and English</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z9z84zhz75z1z69z2z67zz75zq4z65zudz69zz81z4z89zhz66zrz89zu8vkwz71zz78zfr">BA or BS degree or equivalent experience</span></li> </ul> <p> </p> Feb 21st, 2019 11:47PM Feb 21st, 2019 11:47PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Feb 22nd, 2019 12:00AM Partner Account Manager - FRANCE Open Sales and Channel Team Paris, France Paris FRA Feb 8th, 2019 12:00AM <div> <h2><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z85zz66zz86z0z86zpz85zsz65zz89zz89zz73zz74zz122zz68zz66zz90znez65zz74zz77z0h1"><strong>Team Description </strong></span></h2> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">The Dropbox Channel Sales team is responsible for building an eco-system of appropriate and relevant Cloud-ready Partners and educating them to better understand the power Dropbox has to offer customer teams at scale. The Channel team is a collaborative and empathetic Sales team, focused on understanding what Partners and end-customers need to work better together.</span></div> <h2 class="p1"><span class="s1">Role Description</span></h2> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">As a Channel Partner Account Manager, you will work closely with our distribution partner(s) to build and manage SMB partner relationships, specifically focused on training, enablement, activation and development of any other required capabilities to sell and support Dropbox Business. Although all Partners will transact through distribution you will be, for a specific subset of accounts, the partner’s key point of contact at Dropbox interfacing with other relevant teams across both the Dropbox and distributor organisations in order to ensure the success of Dropbox and our partners.</span></div> <div> </div> <div><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">The role will be based out of the Paris office but with the requirement to travel and spend time in country with our Distribution and Channel partners.</span></div> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will be responsible for the delivery of the </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">France revenue quota</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Establish positive relationships with the Cloud Sales Team at our Distribution partner(s)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will provide training, mentoring and support to distribution cloud sales teams to help them better position, sell and promote Dropbox Business</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will Establish connections with the key distributor personnel in the region to ensure that we build a flawless and effective sales process through the distributor Cloud Market Place</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0 h-lparen">(CMP)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Figure out key partners with whom Dropbox can drive significant SMB business growth, identify key collaborators to establish relationships and credibility within those partner organisations, and help them realise the full potential of Dropbox Business</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">You will own, build, develop and shape the SMB Partner plan for the designated region based upon the above analysis</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Working with relevant supporting functions train and collaborate with those key reseller teams to bring the best Dropbox experience to their customers</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Lead the engagement between the wider Dropbox teams with the Distributor and SMB partners</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Maintain and execute relationships at all levels of the company and lead the rhythm of the business</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">IT technology sales experience preferred.</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Fluency in French. </span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Experience or awareness of channel partnerships</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0 h-lparen">(SaaS</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0"> background preferred)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Deep understanding of the Dropbox solution, as well as the competitive offerings</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0 h-lparen">(not</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0"> essential as can be trained)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Strong analytical, critical thinking and problem solving skills</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Self starter and phenomenal teammate</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Daring attitude to try new processes and iterate to scale a global sales engine</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Strong propensity to take initiative; flourish with change and ambiguity</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">Experience of channel partnerships in the France region preferred. </span></li> </ul> <p> </p> Feb 21st, 2019 11:47PM Feb 21st, 2019 11:47PM Dropbox
nasdaq:dbx www.dropbox.com www.dropbox.com Feb 23rd, 2019 12:00AM Customer Success Manager - Italian Open Customer Success (Sub Team) Paris, France Paris FRA Feb 8th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Dropbox’s Customer Success Managers bring our customers a unique mix of technical and business insight to help accelerate deployment and adoption of Dropbox. You will have an opportunity to drive quantifiable impact on our business by helping our customers transform how they work, and as a result, increasing Dropbox’s renewal and upsell rates. As a Customer Success Manager, you be responsible for customer retention, manage renewals and support upsells for teams within companies that have >250 employees.</span></span> </p> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <p><span class="s1"><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">As a</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Customer Success Manager (Dublin or Paris based), you will be a powerful advocate that solves problems and finds opportunities on behalf of the customer and Dropbox. The </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">role </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">is focused on driving active usage and </span><span class="thread-632797865696322278697155 author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">business transformation</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> with </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">many</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> accounts. </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">The incumbent will</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> have </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">a demonstrable technical aptitude and a customer oriented</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">approach</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">  </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Ideally the CSM will </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">possess</span> <span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">ability to influence </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">IT admins, end users and </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">decision makers. They are tenacious, have</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> a data driven approach</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> to identify potential issues</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/risks</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> and solve them before they arise. As a key driver for Dropbox’s rapid growth in the Enterprise market</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> the role will</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3wz66zxly2hz81zz77zz89zz75zz90zz67zz71zlz80zz80zrf5mz76z6uz67zkgx0">:</span></span></p> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Drive license adoption and active usage within </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">assigned mid market </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure renewal for key accounts by driving deployment and adoption</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Leverage data & analytics to target accounts for intervention and engagement</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Generate opportunities for upsell and reference within key accounts</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Be a trusted and knowledgeable advisor for customers’ IT and business leadership</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Build and maintain strong, long-lasting customer relationships</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Coordinate, facilitate and operate across internal teams at Dropbox and external partners as the deployment & adoption lead for an account</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Ensure timely and successful delivery of solutions according to customer needs and objectives</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Communicate the progress of an account plan internally and externally</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Forecast and track key deployment and adoption metrics</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Analyze and evaluate customer challenges, l</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">everag</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">ing</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">internal technical expertise</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> in identifying optimal solutions for </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">those </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> with complex issues</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">.</span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Develop an in</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">-</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">depth understanding of </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Dropbox </span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">licensing model</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui"> and related customer entitlements</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Partner with Account Executives</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and other Dropbox resources to deliver</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">high-value </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">customers</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">’</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> renewal</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">/upsell</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> strategy and respond to </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg176fz122zrcz80zez85zz89zz88z3rz74zz84ziz75zz87zz68zz74z70z79zcgd">questions or needs</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Track and manage all activity in Dropbox CRM systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Work cross-functionally to develop required analytics tools, commercial approval paths</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z956r9tz74z1z75zuz81z48uz84zz87z5qkz66zz88zcz71z2n9iaz88zz66zb">,</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr"> and process to support win-backs and renewal saves at scale</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Identify and document common reasons for churn and partner with Dropbox User Support and Product / Engineering to ship solutions</span> </li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">2</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">-</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">4</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z"> years of enterprise software or SaaS </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Success/</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">account management </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">or similar </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">experience with a demonstrated track record of success</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Customer Oriented Problem Solver.</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Excellent written and verbal communication skills in English</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">, </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">validated through written, verbal and presentation delivery to audiences ranging from end users, help-desk professionals to Senior executives</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">.  </span></li> <li><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby">Self starter with p</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">rior experience </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujeoldlz71z3z89zz75zz70zj1ez80z1z69zpz76z7z80zfz72zz65zz66zz81zz75zz85z3z79z">with</span> <span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">complex</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> scenarios</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">, cross-functional</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> partnership</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> execution across sales, legal, and finance</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">A strong desire to learn and define an emerging function in a rapidly growing and dynamic startup environment</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Familiarity with sales cycles in ambitious markets</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Passionate about customer success and making life simpler with technology</span></li> <li><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlamz85z3z84zz85zz79zz72zz80zhz77z2z68zz88z1z78z6z84zz87zf0z122zbz69zcz83zz72zz84z">Avid Dropbox user and a vocal technology evangelist</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Project Management experience desirable</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z">Strong technical acumen</span> <span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z h-lparen">(past</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj75hqz74z7ez86zez87zz81zz89zz122z7z90zz89zz88zez73zz90zz84zz77zz75zz84zz89zz89zz76zyz87z"> experience scripting, DB Queries ) desirable</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Clear and thoughtful communicator</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> with exceptional critical thinking skills </span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to sort through large volumes of data and drive to insight and action</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xe0saz86zz88zz76z7pj3jz122zz90zz68z4rz90zf1z66zhz68zz76zr">Ability to contribute to building new processes and systems</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xv98z65zz80zuoz69zz72zpmz79zrz78zerz90zz72zkh8z82zz86z5z81z">Prior experience with </span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo">CRM systems</span><span class=" author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc77phx9z90z9z84zoz81zz85zlz72zo6xz89z20z78zmawby"> </span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2">Effectively co</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">llaborate</span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znujgz72zuz65ztz84zz67zz90z02dz69zz66zqlrz86zqz89zz73zz67zz67zbz71ziz88zz65zy2"> and build rapport with Account Executives, Sales Leadership, Finance</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> and key renewal stakeholders</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">Some</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> travel </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">will be</span><span class=" author-d-16z86ztz122z98z81zz82zz85zunv3z82zpqfnlbxwz90znrz122zz67zbz86z9z66zdz82zrz76zqfuz80zrmz78zz77zjz65zz66zo"> require</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za3phiuz78zdz73zu9z68zaz86zz66zjz74zoz90zqz69zmkz78z7z82zz84zz86zuui">d</span> </li> <li>Language requirement: fluency in English and Italian.</li> </ul> Feb 22nd, 2019 11:43PM Feb 22nd, 2019 11:43PM Dropbox

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