Dropbox

- NASDAQ:DBX
Last Updated 2019-08-21

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nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Senior Software Engineer - Full Stack - Customer Experience Open CX Business Performance (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <div> <h2><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Role Description</span></h2> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">As part of our Customer Experience</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z h-lparen">(CX)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z"> organization, the CX Technology team is responsible for maximizing business results through the innovative use of technology. You will be responsible for translating our service strategy into effective capabilities for both our customers and our agents handling customer inquiries and then advancing the technical capabilities to support those needs</span></div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">We are seeking an experience Full Stack Software Engineer </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z">with experience building large-scale Personalization, Artificial Intelligence</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z h-lparen">(AI)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z"> and Machine Learning</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z h-lparen">(ML)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z"> capabilities </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">who will make it easier for our Customer Experience team to understand and solve users’ problems, shape how users interact with Dropbox through our support website, integrate support ticketing with other internal systems, be a champion of secure and scalable internal development practices, and build tools that help users diagnose and solve issues on their own.</span></div> <div> <h2><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Responsibilities</span></h2> </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z">Designing and building highly scalable AI and ML solutions</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Implementing internal services and integrations using Python, connecting to services like Zendesk and Salesforce.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">You will build internal and external-facing web applications using Python and Javascript, as well as a variety of open-source technologies like React, Redux, Typescript, Flask, HQL/Hive, and Elasticsearch. You’ll also work with proprietary technologies like Edgestore</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z h-lparen">(link)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z"> and CAPE</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z h-lparen">(link).</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Building user interfaces for agent support tools, front-end for our self-support platform, and agent-facing tools in Zendesk.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Partnering with other engineering teams to integrate our support systems into all our products</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">You will maintain and improve business-critical legacy systems and integrations.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Researching technical solutions to business problems.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Writing user documentation and operational playbooks to scale yourself, ensuring the systems you build are maintainable long-term.</span></li> </ul> <div> <h2><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Requirements</span></h2> </div> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Strong software engineering background. Software engineering practitioner.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">BA/BS degree or equivalent practical experience, with two or more years working on production code</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Deep experience with Python and/or Javascript</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Experience building internal tools, integrating with third-party systems, or building B2B SaaS products for customer service or similar business needs</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Experience in collaborative environments and working with remote business partners</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">You will have direct engineering experience in the following areas:</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Machine Learning, Artificial Intelligence</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Building and deploying Chatbots at scale</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Integrating and deploying open-source tools and libraries to solve problems</span></li> </ul> <h2><span class="m_-9146742974316654205gmail-ace-all-bold-hthree"><span class="m_-9146742974316654205gmail-thread-83806893640 m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Benefits and Perks</span></span></h2> <ul class="m_-9146742974316654205gmail-listtype-bullet m_-9146742974316654205gmail-listindent1 m_-9146742974316654205gmail-list-bullet1"> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">100% company paid individual medical, dental, & vision insurance coverage</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">401k + company match</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Market competitive total compensation package</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Free Dropbox space for your friends and family</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Wellness Reimbursement</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Generous vacation policy</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">10 company paid holidays</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Volunteer time off </span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Company sponsored tech talks</span> <span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1 m_-9146742974316654205gmail-h-lparen">(</span><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">technology and other relevant professional topics)</span></li> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Software Engineer - Full Stack - Customer Experience Open CX Business Performance (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">As part of our Customer Experience</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z h-lparen">(CX)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z"> organization, the CX Technology team is responsible for maximizing business results through the innovative use of technology. You will be responsible for translating our service strategy into effective capabilities for both our customers and our agents handling customer inquiries and then advancing the technical capabilities to support those needs.</span></div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">We are seeking an experienced Full Stack Software Engineer </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z">with experience building large-scale Artificial Intelligence</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z h-lparen">(AI)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z"> and Machine Learning</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z h-lparen">(ML)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z"> capabilities. The perfect candidate</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z"> will make it easier for our Customer Experience team to understand and solve users’ problems, shape how users interact with Dropbox through our support website, integrate support ticketing with other internal systems, be a champion of secure and scalable internal development practices, and build tools that help users diagnose and solve issues on their own.</span></div> </div> <h2 class="p1"><span class="s1">Responsibilities</span></h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuvz90zz75zrz72zyz75zirx6uz122znx5z83z0vz75zz87zcq9z75zlz82zz69ziz82z">Designing and building highly scalable AI and ML solutions</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Implementing internal services and integrations using Python, connecting to services like Zendesk and Salesforce.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">You will build internal and external-facing web applications using Python and Javascript, as well as a variety of open-source technologies like React, Redux, Typescript, Flask, HQL/Hive, and Elasticsearch. You’ll also work with proprietary technologies like Edgestore</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z h-lparen">(link)</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z"> and CAPE</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z h-lparen">(link).</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Building user interfaces for agent support tools, front-end for our self-support platform, and agent-facing tools in Zendesk.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Partnering with other engineering teams to integrate our support systems into all our products</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">You will maintain and improve business-critical legacy systems and integrations.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Researching technical solutions to business problems.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Writing user documentation and operational playbooks to scale yourself, ensuring the systems you build are maintainable long-term.</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Strong software engineering background. Software engineering practitioner.</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">BA/BS degree or equivalent practical experience, with two or more years working on production code</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Deep experience with Python and/or Javascript</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Experience building internal tools, integrating with third-party systems, or building B2B SaaS products for customer service or similar business needs</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Experience in collaborative environments and working with remote business partners</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">You will have direct engineering experience in the following areas:</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Machine Learning, Artificial Intelligence</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Building and deploying Chatbots at scale</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovuw2eeq0z77zz81zxkjtbz77zz122zsz77zcbhwz79z5rdz74zz122z7gz69z">Integrating and deploying open-source tools and libraries to solve problems</span></li> </ul> <h2><span class="m_-9146742974316654205gmail-ace-all-bold-hthree"><span class="m_-9146742974316654205gmail-thread-83806893640 m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Benefits and Perks</span></span></h2> <ul class="m_-9146742974316654205gmail-listtype-bullet m_-9146742974316654205gmail-listindent1 m_-9146742974316654205gmail-list-bullet1"> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">100% company paid individual medical, dental, & vision insurance coverage</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">401k + company match</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Market competitive total compensation package</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Free Dropbox space for your friends and family</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Wellness Reimbursement</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Generous vacation policy</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">10 company paid holidays</span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Volunteer time off </span></li> <li><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">Company sponsored tech talks</span> <span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1 m_-9146742974316654205gmail-h-lparen">(</span><span class="m_-9146742974316654205gmail-author-d-42z69zz85zx9z84zz79zvz66zz71z4yz65zz67znhz79zc6z83zr0z122z4z86z5z73z4vkm9z65zshz75zz70znmz65zl5z69z1">technology and other relevant professional topics)</span></li> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Customer Experience Global Support Program Manager Open CX Global Support (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2>Role Description</h2> <p>As part of Dropbox Customer Experience, our Global Support team is responsible for defining and delivering a world-class support experience to our customers and users. We’re looking for Program Manager who drives the overall health of the customer support journey by designing and implementing innovative and frictionless support experiences at scale. You will partner across our global offices to find opportunities to improve support processes based on data analysis and customer feedback. Additionally, you’ll be responsible for crafting tailored support offerings that address our customers’ needs.</p> <h2><strong>Responsibilities:</strong></h2> <ul> <li>Drive scaled operations by continuous process improvement, automation and data analysis to find enhancements that drive customer centric impact.</li> <li>Use agile project management to drive effective and on time projects prioritized against available resources and organization goals.</li> <li>Develop deep domain expertise on Dropbox customer support, and use your subject matter expertise when setting business requirements, strategy and tactical execution.</li> <li>Collaborate and influence on performance initiatives, product launches and service innovation when working with cross-functional partners</li> <li>Be a champion and advocate for our Dropbox customers!</li> </ul> <h2><strong>Requirements:</strong></h2> <ul> <li>You should have proven experience working in a SAAS sales or support customer facing role partnering with technical teams (e.g. engineering, tools and dev teams)</li> <li>You show deep understanding and passion for Dropbox products</li> <li>You’re able to understand, interpret and communicate complex technical information in user-friendly ways</li> <li>Familiarity with statistical analysis is a plus</li> <li>You plan and execute against projects in a timely and effective manner</li> <li>You have a degree qualified in a business or technical discipline or equivalent working experience</li> <li>You have strong interpersonal skills (proficiency in English) that enable you to interact effectively with both users and cross-functional teams</li> <li>You constantly strive for peak efficiency and impact</li> <li>You’re graceful and effective working in an ambiguous and changing environment</li> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Customer Experience Program Management Lead Open CX Global Support (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2>Role description</h2> <p>Part of Dropbox Customer Experience, our Service Design team is responsible for designing and implementing a world-class support experience to our customers and users. We are now recruiting a manager to lead it in the next stage of its development. You will be the owner of the global support experience for Dropbox’s various product and tiers of service with accountability for delivering against its respective SLAs and KPIs.</p> <h2>Responsibilities</h2> <ul> <li>Lead and inspire your team to design and deliver extraordinary user and customer support experiences using data driven methods analysis — service blueprinting, journey mapping, etc.</li> <li>Run multi-project programs of work to impact our service offerings as required by our organizational goals</li> <li>Employ agile project management across your team to drive effective and on time projects prioritized against available resources and organization goals</li> <li>Deliver key customer and market insights, exporting insights to find innovative ways to drive impact across the global Customer Experience team</li> <li>Support the organization with goal/strategy setting and building multi-functional relationships</li> <li>Be a champion and advocate for our Dropbox customers</li> </ul> <h2>Requirements</h2> <ul> <li>Proven results based experience in leading projects/programs for service design/delivery and implementation within the technology/Saas sector.</li> <li>Led a team/function that was responsible for the service design and implementation of a customer support offering or process</li> <li>Shown ability to deliver against complex operational targets and implement process efficiencies.</li> <li>You are deeply passionate about customer experience and making life simpler with technology</li> <li>Directly responsible for team accountability for 3 or more direct reports</li> <li>Strong analytical and project management skills, with experience in development and implementation</li> <li>Demonstrate good communication and influencing skills, including leading teams and cross functional partners across multiple global offices</li> <li>A degree level qualification in a business or technical discipline or equivalent working experience. </li> <li>You show real passion for and love the Dropbox software</li> <li>(Preferred) Proficiency in design thinking, service and customer journey mapping</li> <li>(Preferred) Certified Scrum Master, PMP or Six Sigma certification(s)</li> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Principal Support Engineer Open CX Product Expert (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2><strong>Role Description</strong></h2> <p>As part of the Dropbox Customer Experience team, you’ll be a knowledge authority on all issues related to Dropbox products. This role will consist of system operations, DevOps responsibilities, debugging, advanced trouble shooting and developing policies and methodologies to resolve Our most technical problems. You will resolve queries from all tiers of support and will be customer facing via phone and live chat.</p> <p>You will be responsible for training Advanced and White Glove support teams, collaborating Product operations, Development and Engineering teams, and maintaining knowledge base of Our most complex support issues.</p> <h2><strong>Responsibilities</strong></h2> <ul class="listtype-bullet listindent1 list-bullet1"> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">Solve</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">the most complex tickets, </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvunyz72zz89z3z87zz75zkz82zlz67zz89znz81zz83zneudz72z5z84zxpz69z4nhn">escalated </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">from our</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">Frontline and Advanced Support teams</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xqz80znl95z122zxdwz79zz87zz89zcrqf5z73zz67zhhmtz68z">Perform </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvunyz72zz89z3z87zz75zkz82zlz67zz89znz81zz83zneudz72z5z84zxpz69z4nhn">advanced troubleshooting for Dropbox products and embedded partner applications</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvunyz72zz89z3z87zz75zkz82zlz67zz89znz81zz83zneudz72z5z84zxpz69z4nhn">Work closely with our lar</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">g</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvunyz72zz89z3z87zz75zkz82zlz67zz89znz81zz83zneudz72z5z84zxpz69z4nhn">est customers to solve the </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za38hjcz68z1z70zuz71z7d38z66zuz73zz77z5z83zz82z0mvaiz68zz68zz73z7">most challenging</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovvunyz72zz89z3z87zz75zkz82zlz67zz89znz81zz83zneudz72z5z84zxpz69z4nhn"> support </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za38hjcz68z1z70zuz71z7d38z66zuz73zz77z5z83zz82z0mvaiz68zz68zz73z7">interactions</span></li> <li><span class="thread-818130130459582955136538 attrcomment attrcommentfirst thread-818130130459582955136538-first author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr"><span class="comment-extra-inner-span">Reproduce customer issues</span></span><span class="thread-818130130459582955136538 attrcomment author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za38hjcz68z1z70zuz71z7d38z66zuz73zz77z5z83zz82z0mvaiz68zz68zz73z7"><span class="comment-extra-inner-span">, perform initial codebase triage </span></span><span class="thread-818130130459582955136538 attrcomment author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr"><span class="comment-extra-inner-span">and file software defects with Engineering</span></span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg1xqz80znl95z122zxdwz79zz87zz89zcrqf5z73zz67zhhmtz68z">Manage</span> <span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">to </span><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj6z89zdz79zz79zz80zz65zz84zz78z7tz82zz72z81z82zz73z1uz73zz89z8yrdyv0t">key performance metrics </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">defined within Global Support</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">Respond to high priority customer issues from our Escalation Managers</span></li> <li><span class=" author-d-4z65zz66zl57z75zyiz66zfr2fz87zwz89znuj6z89zdz79zz79zz80zz65zz84zz78z7tz82zz72z81z82zz73z1uz73zz89z8yrdyv0t">Create and maintain internal knowledge libraries and contribute to the creation of user-facing content</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovwsz71ztz65zz86zbz67zbpqz81zz80zbz71zuz65zz86zjz79zyhz122zz72zjz87zz71zhrdr">Participate in an on-call rotation to assist customers outside of normal working hours</span></li> </ul> <h2><strong>Requirements:</strong></h2> <ul> <li>You have experience working in an advanced technical support, DevOps or related role</li> <li><span class="thread-547233572029791160782969 attrcomment attrcommentfirst thread-547233572029791160782969-first author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90za38hjcz68z1z70zuz71z7d38z66zuz73zz77z5z83zz82z0mvaiz68zz68zz73z7"><span class="comment-extra-inner-span">Knowledge of and experience using one or more of the following languages - Python, Go, C++ or Java</span></span></li> <li>You are deeply passionate about customer experience and making life simpler with technology</li> <li>You have superb communication skills and can work with both technical and non-technical audiences</li> <li>You possess an in-depth knowledge of and experience with operating systems, linux, basic scripting, APIs, NoSQL, Nginx, MySQL and other open source technologies- Microsoft Windows, macOS</li> <li>Comfortable with application performance monitoring tooling, and can identify bottlenecks in systems and applications</li> <li>You understand how to analyze server and client application logs and identify the root cause of errors</li> <li>Strong analytical, debugging, and problem-solving skills</li> <li>You love doing independent research and can read basic code</li> <li>You have an ability to balance user requirements while understanding policies and compliance boundaries</li> <li>Confident in a dynamic environment</li> <li>Some travel required</li> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Core Enterprise Account Executive - Spain Open Core Sales (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2>Role Description</h2> <p>As a Core Account Executive, you’ll help our future customers in EMEA understand the power of Dropbox Business. With over 500 million people and 8 million businesses trusting Dropbox with their most treasured information, we’re growing quickly and are just getting started. You’ll join a talented team passionate about one thing: using technology to simplify people’s lives. We’re looking for smart, ambitious people who are passionate about unleashing the worlds creative energy and developing an enlightened way of working. We’re building the next phenomenal technology company, and we need amazing talent to achieve our vision.</p> <h2>Responsibilities</h2> <ul> <li>Full-cycle sales role with responsibility for building and maintaining a pipeline of prospective and current customer deals</li> <li>Evaluate opportunities to increase customer happiness, sales, and retention within a book of business</li> <li>Deliver awe-inspiring product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business</li> <li>Be the voice of the customer to the product team</li> <li>Help scale processes, including lead generation, presentation, negotiation, recruiting, and more</li> <li>Delight every Dropbox user with each interaction</li> <li>Believe no task is too small, and no task is too tall</li> </ul> <h2>Requirements</h2> <ul> <li>Excellent academic qualifications; Bachelor's degree required or equivalent experience</li> <li>Approximately 1-3 years of full sales cycle experience</li> <li>Proven track record of exceeding sales targets</li> <li>Excellent collaboration skills and the ability to build long-lasting relationships across your team and the company</li> <li>Desire to work in a fast-paced, challenging and exciting environment</li> <li>Avid Dropbox user and a vocal technology evangelist</li> <li>Prior experience at Internet or SaaS companies (highly preferred)</li> <li>Written and spoken fluency in Spanish and English.</li> <li>Prior experience with Spanish customers is a plus.</li> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Demand Generation - Marketing Team Lead Open Digital Marketing (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <p>We’re looking for an experienced demand generation people manager to lead a team of global program managers who support our SMB and Mid Market business. This role will be responsible for l email nurture programs with the purpose of qualifying leads for our global sales team. Your team will partner with lead segmentation specialists to build out lead generation campaigns. Your campaigns will have broad-scale impact and global reach across 4 regions and 7+ languages. This role will also be developing lead generation frameworks that will drive the direction of our team. The ideal candidate understands marketing and sales processes, has a strong track record in email marketing, marketing automation, experimenting in sprints cycles, A/B testing, reporting, and is able to take on a proactive project management approach towards these initiatives.</p> <p> </p> <h2 class="p1"><span class="s1">Responsibilities</span> </h2> <ul> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Manage a high performing global team of email marketers who</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> creat</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">e</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> and deploy email campaigns across global markets that engage millions of users</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Oversee</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> programs, campaigns, lead lifecycles, nurture paths, </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">lead gen frameworks, </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">reports, templates and own all elements in</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z"> our email automation tool</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Build a deep understanding of the target prospect and their needs; apply thoughtful data-driven, segmentation approaches to effectively reach them</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Actively measure and track engagement, lead volume, and sales funnel conversion rates; proactively test and optimize programs to improve performance</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">Collaborating closely with the broader marketing and sales team</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">s</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> across NAMER and EMEA to ensure the alignment of the marketing activities with the sales objectives</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">Maintain best practices in campaign and lead management for Dropbox; build trust by troubleshooting lead routing issues and ensuring processes are implemented and measured to ensure optimum conversion of leads passed to our sales teams</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li>Experience building and developing a team of hardworking email marketers to deliver impact</li> <li>Several years experience as people manager</li> <li>Track record working with Marketo and Salesforce.com</li> <li>Strong understanding of the marketing and sales funnel and related marketing and sales processes</li> <li>Analytical skills to effectively spot opportunities in email campaigns</li> <li>Shown ability to plan, lead, execute and deliver marketing programmes & campaigns against lead and revenue targets</li> <li>Strong communication skills and ability to clearly articulate impact</li> <li>Ability to influence and work cross-functionally across multiple internal teams</li> <li>Cultural alignment will be a significant element in the leader’s success</li> <li>Bachelor's degree or equivalent experience </li> </ul> <p> </p> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Head of Demand Generation and Email Marketing Open Digital Marketing (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2 class="p1"><span class="s1">Role Description</span></h2> <p>We’re looking for an experienced demand generation people manager to lead a team of global program managers who support our SMB and Mid Market business. This role will be responsible for l email nurture programs with the purpose of qualifying leads for our global sales team. Your team will partner with lead segmentation specialists to build out lead generation campaigns. Your campaigns will have broad-scale impact and global reach across 4 regions and 7+ languages. This role will also be developing lead generation frameworks that will drive the direction of our team. The ideal candidate understands marketing and sales processes, has a strong track record in email marketing, marketing automation, experimenting in sprints cycles, A/B testing, reporting, and is able to take on a proactive project management approach towards these initiatives.</p> <p> </p> <h2 class="p1"><span class="s1">Responsibilities</span> </h2> <ul> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Manage a high performing global team of email marketers who</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> creat</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">e</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> and deploy email campaigns across global markets that engage millions of users</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Oversee</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> programs, campaigns, lead lifecycles, nurture paths, </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">lead gen frameworks, </span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">reports, templates and own all elements in</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z"> our email automation tool</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Build a deep understanding of the target prospect and their needs; apply thoughtful data-driven, segmentation approaches to effectively reach them</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">Create and maintain metrics reports on marketing and sales activities, effectiveness, and business impact</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">Actively measure and track engagement, lead volume, and sales funnel conversion rates; proactively test and optimize programs to improve performance</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">Collaborating closely with the broader marketing and sales team</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z71zz67zz76zjz80zz77z5vz82zz79zz87zz66z7oz82zez88zz76z4kz74zb7yz68z">s</span><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z"> across NAMER and EMEA to ensure the alignment of the marketing activities with the sales objectives</span></li> <li><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg0oz78zz122zz84zc3z122zetz88zz76z1uxz88zz72zz68zz76zz84zz73z6a9z122zz78zz78z">Maintain best practices in campaign and lead management for Dropbox; build trust by troubleshooting lead routing issues and ensuring processes are implemented and measured to ensure optimum conversion of leads passed to our sales teams</span></li> </ul> <h2 class="p1"><span class="s1">Requirements</span></h2> <ul> <li>Experience building and developing a team of hardworking email marketers to deliver impact</li> <li>Several years experience as people manager</li> <li>Track record working with Marketo, or an equivalent tool and Salesforce.com</li> <li>Strong understanding of the marketing and sales funnel and related marketing and sales processes</li> <li>Analytical skills to effectively spot opportunities in email campaigns</li> <li>Shown ability to plan, lead, execute and deliver marketing programmes & campaigns against lead and revenue targets</li> <li>Strong communication skills and ability to clearly articulate impact</li> <li>Ability to influence and work cross-functionally across multiple internal teams</li> <li>Cultural alignment will be a significant element in the leader’s success</li> <li>Bachelor's degree or equivalent experience </li> </ul> <p> </p> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Core Enterprise Account Executive - Italian Open Sales Development (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <div> <h2><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8w7fz78zz76zz85z3z83zz85zqz85zpz74ziz66zaz82zsz73zz80z0z85zz81zz79zrpp4z69z">Team Description</span></h2> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8w7fz78zz76zz85z3z83zz85zqz85zpz74ziz66zaz82zsz73zz80z0z85zz81zz79zrpp4z69z">Our Sales team shares Dropbox Business with enterprises around the world, helping them understand the power Dropbox has to offer teams at scale. We're a collaborative and fun Sales team, focused on understanding what businesses need to work better together.</span></div> <div> <h2><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z88zz76zqz75zz76z3z66zz86zsz75zz69zs3rz87zz67zz77z3z81zojz68zz86z8z122z">Role Description</span></h2> </div> <div><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8w7fz78zz76zz85z3z83zz85zqz85zpz74ziz66zaz82zsz73zz80z0z85zz81zz79zrpp4z69z">As a Core Account Executive, you’ll help our future customers in EMEA understand the power of Dropbox Business. With over 500 million people and 8 million businesses trusting Dropbox with their most treasured information, we’re growing quickly and are just getting started. You’ll join a talented team passionate about one thing: using technology to simplify people’s lives. We’re looking for smart, ambitious people who are passionate about unleashing the worlds creative energy and developing an enlightened way of working. We’re building the next phenomenal technology company, and we need amazing talent to achieve our vision.</span></div> <div> <h2 data-usually-unique-id="245306955279768"><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z88zz76zqz75zz76z3z66zz86zsz75zz69zs3rz87zz67zz77z3z81zojz68zz86z8z122z">Responsibilities</span></h2> </div> <ul class="listtype-bullet listindent1 list-bullet1"> <ul class="listtype-bullet listindent2 list-bullet2"> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Full-cycle sales role with responsibility for building and maintaining a pipeline of prospective and current customer deals</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Evaluate opportunities to increase customer happiness, sales, and retention within a book of business</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Deliver awe-inspiring product demos, provide insightful technical answers, and recommend creative ways to get the most out of Dropbox Business</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Be the voice of the customer to the product team</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Help scale processes, including lead generation, presentation, negotiation, recruiting, and more</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Delight every Dropbox user with each interaction</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Believe no task is too small, and no task is too tall</span></li> </ul> </ul> <div> <h2 data-usually-unique-id="172462515940321"><span class=" author-d-gz71zz89zz86zqz85zz83zsyvz122zz73zz79zz80zcs9xg16z88zz76zqz75zz76z3z66zz86zsz75zz69zs3rz87zz67zz77z3z81zojz68zz86z8z122z">Requirements</span></h2> </div> <ul class="listtype-bullet listindent1 list-bullet1"> <ul class="listtype-bullet listindent2 list-bullet2"> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Excellent academic qualifications; Bachelor's degree required or equivalent experience</span></li> <li><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8w7fz78zz76zz85z3z83zz85zqz85zpz74ziz66zaz82zsz73zz80z0z85zz81zz79zrpp4z69z">Proven</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z"> full sales cycle experience</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Proven track record of exceeding sales targets</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Excellent collaboration skills and the ability to build long-lasting relationships across your team and the company</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Desire to work in a fast-paced, challenging and exciting environment</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Avid Dropbox user and a vocal technology evangelist</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Prior experience at Internet or SaaS companies</span> <span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z h-lparen">(highly</span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z"> preferred)</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Eligibility to work in the EU</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Written and spoken fluency in English and </span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8w7fz78zz76zz85z3z83zz85zqz85zpz74ziz66zaz82zsz73zz80z0z85zz81zz79zrpp4z69z">Italian</span></li> <li><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">Prior experience with</span><span class=" author-d-1gg9uz65z1iz85zgdz68zmqkz84zo2qovw8w7fz78zz76zz85z3z83zz85zqz85zpz74ziz66zaz82zsz73zz80z0z85zz81zz79zrpp4z69z"> Italian </span><span class=" author-d-iz88z86z86za0dz67zz78zz78zz74zz68zjz80zz71z9iz90z95g4yz80ztqz73zernaz81zz66zz67zvfu2z83z4z83z04uc50mz88z">customers is a plus</span></li> </ul> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM
nasdaq:dbx www.dropbox.com www.dropbox.com Jul 20th, 2019 12:00AM Business Development Representative - Danish Open Sales Development (Sub Team) Dublin, Ireland Dublin IRL Jul 17th, 2019 12:00AM <h2>Role Description</h2> <p>We are looking for high-energy, driven professionals with intuition for business, strong technical aptitude and natural sales instincts to join our Sales Development organization. You should be eager to advance in our organization by demonstrating your ability to be tenacious self-starter every single day. Dropbox offers a dynamic, creative environment where you will be provided the tools, resources and extraordinary leadership to sell business application solutions and take your career to the next level!</p> <h2>Responsibilities</h2> <ul> <li>You will develop and qualify opportunities within large enterprises</li> <li>Prospect and identify key executives at target companies and lay the foundation for a strong, long-lasting relationship</li> <li>Work closely with Account Executives to build a pipeline for the Dropbox for Business product</li> <li>Make every potential Dropbox prospect happy with every interaction, regardless of deal size or likelihood of close</li> <li>Manage, track, and report sales activities and results using Salesforce.com</li> </ul> <h2>Requirements</h2> <ul> <li>Ideally some experience in lead generation, sales, and/or marketing (SaaS experience a plus, but not required)</li> <li>Real passion for Dropbox and a strong dedication to navigate large, complex organizations to share your knowledge about the product</li> <li>Proven track record of exceeding high-volume sales targets in a goal-driven environment</li> <li>Working knowledge of MS Office Suite (Word, Excel, and PowerPoint)</li> <li>Knowledge of Salesforce.com</li> <li>Excellent academic qualifications; Bachelor's degree required or equivalent experience</li> <li>Fluency in English and Danish </li> </ul> Jul 20th, 2019 06:55AM Jul 20th, 2019 06:55AM

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Save and share custom queries using a private bookmarking feature, accessible to your whole team.

Be first to know with alerts

Scan data points across millions of companies and receive emails when relevant metrics cross critical thresholds.

Visualize data for quick insights

Create custom keyword-based word clouds, charts, and advanced visualizations to quickly analyze the data.

Map competitor locations

Analyze competitor presence and growth over time by overlaying store locations with the Nearby Competitor feature.