EG

8x8

- NASDAQ:EGHT
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# Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Date Added Date Updated Ticker Sector Ticker Industry
1 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Technical Support Engineer Open Customer Support Sydney, Australia Sydney NSW AUS Apr 2nd, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. 8x8 is seeking experienced Technical Support Engineers to assist our enterprise level business customers with our award-winning hosted PBX, VOIP, Contact Center, SIP, and Hosting services! Your computer networking and telecommunications experience, advanced problem-solving skills, and an ability to build strong customer relationships will help 8x8 expand our industry share of hosted unified communications for business customers. The Technical Support Engineer will oversee strategic direction for the delivery of enterprise-level support activities for 8x8 products for assigned and shared customers.  This includes handling entry level cases, escalations associated with accounts, performing remote phone system configuration, troubleshooting quality of service, as well as connectivity and performance issues. The ideal candidate will have experience in developing trusted relationships with technical personnel and executives to provide a personalized level of customer support.     Responsibilities: · Resolve technical issues associated with 8x8’s hosted communications products via phone and e-mail within all levels of escalations · Maintain trusted relationships with assigned customers to meet all of their technical and account management expectations and needs · Be a liaison between customers and technical support, product development, sales and field service to identify opportunities for support delivery improvements, cost reduction and value-add to enterprise customers · Meet or exceed customer satisfaction and productivity metrics · Occasional travel may be required · Required to be part of Weekend On-Call Qualifications: · Knowledge and troubleshooting proficiency of Unified Communications, VOIP, and SIP technologies · Cloud computing technologies and concepts · Strong knowledge of Network routers, switches, systems and tools · Experience with using diagnostic tools such as Wireshark, Ping Plotter, and/or MTR preferred · Contact Center technologies · 2+ years supporting enterprise level, mission critical network environments · 2+ years of providing technical support to enterprise level customers · Bachelor’s degree in a technical field and/or comparable industry certifications and experience · Strong organizational and time management skills · Excellent verbal and written communication skills · Team player with positive attitude #LI-MK1   Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
2 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Small Business Account Executive Open SMB Sales London, United Kingdom London GBR Apr 8th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
3 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Account Development Representative Open Marketing London, United Kingdom London GBR Mar 26th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. 8x8’s Account Development team is expanding again! We are looking to recruit yet another focused and motivated Account Development Representative to join our team based in London. In this role you will be generating and qualifying new business leads through outbound prospecting and targeting. The ADR team work towards a joint Mid-Market, Enterprise and Public Sector sales pipeline quota. Your accepted opportunities are the key driver to fill the top of the entire sales funnel and towards 8x8’s overall continued success. Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
4 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Legal Counsel Open Legal London, United Kingdom London GBR Feb 27th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. About the Role:   ·         We have an excellent opportunity for a legal counsel of c.2-4 years’ PQE experience to join our busy and growing in-house legal department during an expansion period of the business, both in the UK and internationally. We are looking for a sales-focused, enthusiastic individual with a ‘can-do’ attitude. ·         The role will provide day-to-day legal support to the business on a mixture of legal disciplines, primarily commercial and corporate.  The candidate must be willing to work in a variety of disciplines as well as being comfortable working with minimal supervision. ·         The candidate must have experience working in a sales-orientated environment – preferably SaaS – as well as experience drafting and negotiating a range of commercial agreements for various transactions and values.   Key Responsibilities and Accountabilities: ·         Develop a deep understanding of 8x8’s business and services and the applicable regulatory requirements and regimes that apply to it. ·         Review, draft and negotiate a wide range of commercial contracts including commercial software subscription agreements, amendments, service level/support agreements and non-disclosure agreements. ·         Provide legal assistance as and where required to meet business need. ·         Assist the General Counsel, Europe, the DPO and the global legal function generally in developing, rolling out and improving internal legal processes to help comply with regulatory requirements, best practices and industry standards applicable to 8x8’s products, services and operations (such as GDPR and other privacy matters). ·         Demonstrate attention to detail and provide timely legal support in an incredibly fast-paced, sales-orientated environment. ·         Maintain a high level of professionalism and business judgment with minimal supervision.   Personal Specification ·         Solid academic background ·         Qualified in a UK jurisdiction with significant post-qualification experience within in a technology sales-orientated in-house team, or within a private practice team with expertise in TMT. ·         Excellent drafting skills. ·         Good communication skills, articulate, confident, emotionally intelligent and able to relate to and advise employees at all levels within the business. ·         Ability to quickly build and maintain strong and collaborative relationships, both externally and internally. ·         Be able to work successfully across various time zones. ·         Highly motivated, strategic, detail-oriented individual with a high level of business acumen and the ability to pro-actively organise a heavy workload with minimal supervision. ·         An accomplished generalist with sufficient IP/Commercial/Corporate experience. ·         Additional language skills would be a bonus. ·         Experience within the telecommunications industry beneficial but not essential.   Our Offer ·         You will be part of a great successful global team/company (UK, US, Romania, Australia, New Zealand etc.).   ·         Induction (FastStart) conducted in our Cluj (Romania) or San Jose (US) offices ·         Company events (Summer party, Christmas party) ·         As a high-growth, compact-outfit, your performance is visible to executive level. We are on the lookout for the high-performers that will drive us to our goals. ·         We look for people with great ideas, which can be implemented and put in place, to improve and speed up our processes. We do listen and make things happen!   Salary & Employee Benefits ·         In-house and external training ·         We offer competitive salary Exceptional Employee Benefits: ·         Private Healthcare (family cover) ·         Pension scheme ·         Life Assurance (4x your annual salary) ·         Income protection ·         25 days annual leave ·         Childcare vouchers ·         ESPP and many more   Please forward your CV to zaneta.barabasova@8x8.com and include the word Legal Counsel in the subject heading.  We will contact you within 2 weeks if you have been shortlisted  Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
5 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Enterprise Account Executive Open Enterprise Sales London, United Kingdom London GBR Mar 18th, 2018 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. Are you an ambitious, cloud-savvy, new business sales person, with a track record of hitting and exceeding target? If you have thrived on Enterprise sales opportunities at high-growth technology companies, you could be a key driver in our accelerating regional expansion.  As a new business developer in our direct sales team you would work under the direction of the Enterprise Sales Director to ensure outstanding sales to prospective organisations who can benefit from innovative Business Phone Services, Contact Centre Solutions, Unified Communications, and Video & Web Conferencing in the Cloud with deep in-region post-sales support. Your mission is to generate a targeted amount of new business by creating and closing new business opportunities in the UK.  Qualified Leads are generated by the combined efforts of our marketing lead generation team, our channel organisation, telemarketing team, and yourself.  We move at a fast-pace as we continuously build market-share in our rapidly expanding global industry. EMEA is the fastest growing region within 8x8. This growth opportunity offers immediate uncapped financial rewards, a stake in our future, and rewarding vertical and horizontal career growth as you learn a living within our high-performance sales and marketing team. Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
6 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Mid-Market Account Executive Open Mid-Market Sales London, United Kingdom London GBR Apr 5th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. Are you an ambitious, cloud-savvy, new business sales person, with a track record of hitting and exceeding target? If you have thrived on mid-market sales opportunities at high-growth technology companies, you could be a key driver in our accelerating regional expansion.    As a new business developer in our direct sales team you would work under the direction of the Mid-Market Sales Director to ensure outstanding sales to prospective organisations who can benefit from innovative Business Phone Services, Contact Centre Solutions, Unified Communications, and Video & Web Conferencing in the Cloud with deep in-region post-sales support. Your mission is to generate a targeted amount of new business by creating and closing new business opportunities in the UK.  Qualified Leads are generated by the combined efforts of our marketing lead generation team, our channel organisation, telemarketing team, and yourself.    We move at a fast-pace as we continuously build market-share in our rapidly expanding global industry. EMEA is the fastest growing region within 8x8. This growth opportunity offers immediate uncapped financial rewards, a stake in our future, and rewarding vertical and horizontal career growth as you learn a living within our high-performance sales and marketing team. Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
7 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Customer Support Representative Open Customer Support Aylesbury, United Kingdom GBR Feb 19th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. Customer Support Representative Job Purpose: ·        To work within guidelines below to ensure effective running of the Customer Service Support Department and to exercise your initiative to provide the best possible service to our customers.   Main Responsibilities:  ·        Providing exceptional customer experience for internal and external customers ·        Answering customer calls and emails in a professional manner ·        Logging all customer contact on internal systems ·        Handling and delivering customer change requests including sharing knowledge via relevant articles- Troubleshooting and resolving simple customer issues and efficiently escalating as and when appropriate ·        Action orders via Email or phone ·        Empowering customers by promoting Knowledge base and self service ·        Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to Knowledge-Centered Service (KCS) methodology ·        Ownership of customer's requests to the completion ·        Liaising with Key Suppliers ·        Resolving customers request first time wherever possible ·        Carrying out screen-sharing to help customers get set up and operational.   Skills:  ·        Ability to remain calm under pressure, customising your interaction to the individual customer personalities and contexts ·        Able to work to tight deadlines and to prioritise ·        Keen problem solver, with ability to think on your feet ·        Anticipate and resolve additional potential problems ·        Logical approach with ability to handle difficult callers ·        Good communicator with attention to detail ·        Self-motivated - uses Knowledge base to clarify customers requests ·        Competent in the use of Microsoft Office Products ·        Ability to own and manage customers requests through their lifecycle to ensure timely completion ·        Ability to create and keep accurate records ·        Strong organisation and time management skills ·        Team player with 'can do' attitude ·        Basic understanding of technical knowledge   Experience: ·        Experience of working in high pressured environment ·        Team player with 'can do' attitude ·        Experience of managing their own cases through to completion ·        Experience of KPIs and adhering to processes/procedures Working Rota: 8 am - 4:30 pm; 9 am - 5:30 pm; 10 am - 6:30 pm   Our Offer: ·        You will be part of a great successful global team/company (UK, US, Romania, Australia, New Zealand etc.).   ·        We offer competitive salary ·        Exceptional Employee Benefits including great pension scheme, ESPP, 25 days of holiday, private healthcare etc. ·        Induction (FastStart) conducted in our Cluj (Romania) or San Jose (US) offices ·        Company events (Summer party, Christmas party) ·        As a high-growth, compact-outfit, your performance is visible to executive level. We are on the lookout for the high-performers that will drive us to our goals. ·        We look for people with great ideas, which can be implemented and put in place, to improve and speed up our processes. We do listen and make things happen! Start date - May 2019 Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
8 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Tier One Technical Support Engineer Open Customer Support Aylesbury, United Kingdom GBR Jan 14th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. First line support to the company’s end customers. This is a great opportunity for a driven individual to learn a lot within an tech growing company, use and improve their current level of skill and experience in an Advanced Technical Support environment. This will be accomplished by providing a differentiated, world-class customer experience and top level technical support for our product, from first-level troubleshooting to training to enable self-service. Customers request assistance via many channels including, phone, email, and customers portal. You have a passion for solving problems and helping our customers. You must be able to quickly get to the root of customer problems by gathering all the necessary information, investigation and either resolve the customer’s issue or redirect/escalate to the correct tier within the organization. Customer experience is key and therefore being able to work to SLA's and keeping departmental and personal KPI's in mind is imperative. RESPONSIBILITIES - Answer support queries via phone, email, and tickets logged on the customers portal - Log customer requests and incidents - Diagnose and rectify technical problems and queries following first line fix criteria and where possible resolving at first call - Troubleshoot and resolve technical problems following criteria for first line fix - Carrying out screen-sharing to help customers get set up and operational - Provide application and support to our growing client base from 8x8's own products - Empowering customers by promoting Knowledge base and self service - Set up new users' accounts and profiles working alongside internal teams - Work with senior engineers on escalated tickets - Log and escalate calls with third parties where required, ensuring communication back to the customer - Manage third party vendors and suppliers - Capture, structure, reuse, and improve knowledge articles within the case resolution workflow according to Knowledge-Centered Service (KCS) methodology SKILLS & EXPERIENCE REQUIRED - Analytical and problem solving skills, with the ability to multitask - Exceptional customer service and confident communication skills, customising your interaction to the individual customer personalities and contexts - Enthusiastic and a great attitude towards learning - Able to work with non-technical customers and technical customers alike - Able to work to targets (SLA’s) - Familiar with Salesforce Service Cloud or similar CRM systems, Knowledge Base systems, and Customer portals for case management - Basic understanding of VoIP technologies, networking and telecommunications, IP telephony - A high standard of written and spoken English and attention to detail - Excellent teamwork skills WORK SCHEDULE Rotating schedule: Week 1 - 08:00 - 16:30 Week 2 - 09:00 - 17:30 Week 3 - 10:00 - 18:30 Week 4 - 12:00 - 20:30 On call 1 week in 9, at an over time Our offer ·         You will be part of a great successful global team/company (UK, US, Romania, Australia, New Zealand etc.).   ·         We offer competitive salary ·         Exceptional Employee Benefits including great pension scheme, ESPP, holiday, private healthcare etc. ·         Induction (FastStart) conducted in our Cluj (Romania) or San Jose (US) offices ·         Company events (Summer party, Christmas party) ·         As a high-growth, compact-outfit, your performance is visible to executive level. We are on the lookout for the high-performers that will drive us to our goals. ·         We look for people with great ideas, which can be implemented and put in place, to improve and speed up our processes. We do listen and make things happen!   Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
9 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Recruiter / Talent Acquisition Open Human Resources London, United Kingdom London GBR Mar 6th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. Here at 8x8 we’re building a Best-in-Class recruiting organisation and are looking for our next outstanding Recruiter.    As one of our Recruiters in the UK and the face of the company, you’ll have the opportunity to drive a fantastic hiring manager and candidate experience and add value to 8x8’s entire recruiting process.  Our growth and continued market leadership relies on great employees and making great hires is where we make a difference every day.  Our mission is to ensure every candidate who walks through our doors leaves loving 8x8 as much as we do.   We’re not looking for just a recruiter, but someone who’ll be a “Talent Advisor”, “Subject Matter Expert”, and most importantly, a “Business Partner” as we take the recruiting function to a new level.  You’ll be based within commuting distance of London, where most of the hiring manager community are based, home working is also supported but visibility and time with the management community is essential, therefore regular visits to the office is essential.     RESPONSIBILITIES   ·         Partner with Hiring Managers to understand the uniqueness of their requirements ·         Direct sourcing candidates through LinkedIn and other job portals, social media, etc. ·         Manage the candidate experience from initial conversations through the offer negotiations ·         Strategise, recommend, and drive improvements for building talent pipeline ·         Qualify / Pre-Screen potential candidates ·         Drive and manage events such as Referral events ·         Take part in internal strategic discussions such as Talent Attraction, Interview training, Events etc      QUALIFICATIONS   ·         Experience of full life-cycle recruiting ·         Exposure to recruiting multiple role types, i.e. Technical, Operations, Sales etc ·         Strong candidate network in the UK but with exposure to recruiting in other European locations ·         Internal and Agency recruitment experience preferred but open to either ·         Experience with sourcing, tactical search, referral generation, recruiting events and sourcing campaigns ·         Results-oriented, self-starter who enjoys a challenge, gets things done, and needs minimal support and direction ·         Interpersonal skills and character to build trust and maintain credibility ·         Ability to prioritize, work well in an unstructured environment and handle multiple competing priorities ·         Ability to take initiative, challenge the status quo and learn quickly ·         Must be detail oriented and able to communicate effectively and credibly       Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications
10 nasdaq:eght www.8x8.com www.8x8.com Apr 10th, 2019 12:00AM Implementation Advisor Open Deployment Aylesbury, United Kingdom GBR Mar 11th, 2019 12:00AM 8x8, Inc. (NYSE:EGHT) communication solutions help businesses transform their customer and employee experience.  With one system of engagement for cloud voice, video, collaboration and contact center and one system of intelligence on one cloud communications platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter, and Facebook. Implementation Advisor   8x8 is seeking an Implementation Advisor  to assist our business customers with our award winning hosted PBX switch, IP phones, networks, and VoIP service. The Implementation Services Team assists customers in setting up their new phones, features and services.   Beyond basic setup tasks, our Implementation Advisors partner with our customers in order to ensure that our system helps achieve their business objectives, provide suggestions to optimize the customer experience and help resolve any complications that may arise during the implementation process.   This role is predominately remote, so our Implementation Advisors must have excellent verbal and written communication skills. Experience managing projects, working at a help desk or running training is a plus. Responsibilities   ·     Take ownership of all implementation tasks from the point of sale to the transition to support ·     Assess customer needs and design a solution accordingly ·     Demonstrate the suite of self-service tools and assist with solution configuration remotely ·     Support the customer adoption by providing training materials, FAQ sessions and design alterations as necessary ·     Assist customers in porting their numbers from a previous provider to 8x8 ·     Resolve issues and challenges encountered during implementation to ensure customer satisfaction   Qualifications   ·     AA or equivalent work experience ·     1+ years’ experience in a project management, implementation, or customer success role at a technology company ·     Ability to listen, analyze, troubleshoot and to resolve common customer inquiries ·     Strong organizational and time management skills ·     Excellent verbal and written communication skills ·     Ability to use Microsoft excel or Google Sheets ·     Team player with a positive attitude ·     Experience with set-up, configuration, or administration of a of UCaaS, VoIP or SaaS product ·     Experience in supporting customers in a cloud computing or telephony environment   Apr 10th, 2019 04:37AM Apr 10th, 2019 04:37AM Telecommunications Fixed Line Telecommunications

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