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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Sr. Customer Success Manager (Remote East Coast)
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Open
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Freshworks
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San Mateo, CA, us
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San Mateo
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CA
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USA
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Dec 9th, 2021 12:00AM
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Sr. Customer Success Manager (Remote East Coast)San Mateo, CA, USAEmployees can work remotelyFull-timeFunction: Customer Success(CXG)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job Description*MUST BE BASED on the East Coast of the Untied States for consideration* “Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey Be consultative and build in-depth relationships and a complete understanding of their business goals and objectivesBuild credibility, relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophyBe passionate about the products, understand the outcomes the freshworks product and its features deliver to customers goals. Provide coaching and education to improve adoption of the Freshworks product Identify, clearly communicate and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategiesIdentify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogsIntroduce and implement new products and features to your customers based off of needs that you have uncovered in your strategic conversationsPartner with Account Managers to help ensure expansion opportunities are identified and closed successfullyDevelop and execute all phases of a subscription renewal plan by ensuring on-time invoicing and onboarding all customers to project managing potential development or functional improvementsCollaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong reference ability across your book of customersQualifications3+ years CSM experience and preferably within the SaaS industry Experience working closely with C-level / SVP-level executives at customers (CIO, CTO Preferred)Experience with executive business reviews and running engaging webinars At ease demonstrating product functionality; ability to provide comprehensive overview of key business use casesExperience creating structured programs to drive adoptionExperience influencing change in complex organizationEngaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professionalComfortable in fast-paced, global teamAdditional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Account Manager
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Open
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Freshworks
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Denver, CO, us
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Denver
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CO
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USA
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Dec 9th, 2021 12:00AM
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Account ManagerDenver, CO, USAFull-timeFunction: GTM(GTM)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionAlong with your manager, define and execute plans for your accounts, and then exceed your sales goals through stakeholder mapping, prospecting, qualifying and closing opportunitiesDevelop and manage your sales pipeline, by assessing and moving many activities simultaneouslyGrow, manage and track customer contact and install base within your accountsAct as a guide and strategic partner to your accounts by becoming intimately knowledgable about their key business challengesUse resources effectively, including MRE, SDR, Pre-Sales, Support, Project Manager and Product Managers to meet your sales goalsProvide regular reporting of pipeline and forecastingKeep abreast of competition, competitive issues and productsParticipate in team-building and company-growth activities including strategy setting, sales training, marketing efforts and customer careQualifications2+ years experience of selling a technical software product as an AMYou have a desire, even an obsession, to bring new teams into the Freshworks world to maximize revenue. You are a Hunter and a Farmer and a Closer at heartHighly driven individual with an executive focus, a strong sense of urgency and a belief in the Freshworks mission. Able to go beyond relationship managementExperience of SaaS is a must, experience of customer support, CRM or ITSM is preferredBachelor's Degree is a requirementShowed consistent overachievement of sales goals in a large geographic territory selling a technical productYou know what to say and more importantly, how to say it. You do not fear transparency or debateWilling to go the extra mile with a strong work ethic; self-directed and resourcefulBase Salary Range: $60,000-$75,000Variable Pay or Commission Range: $60,000-$75,000Additional InformationSummary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Director, Executive Development (Remote)
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Open
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Freshworks
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San Mateo, CA, us
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San Mateo
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CA
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USA
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Dec 10th, 2021 12:00AM
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Director, Executive Development (Remote)San Mateo, CA, USAEmployees can work remotelyFull-timeFunction: HR(HRF)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionWe are looking for a Director of Executive Development to lead key global talent management practices that delight our Senior Director and above population around the globe. This is a newly created position, reporting to the recently hired VP of Global Talent Management, who is building the function to accelerate achievement of our business strategy.The Director of Executive Development will have global executive talent management expertise and a passion for building and championing strategies and related talent practices to help select, onboard, engage, retain, develop executives, and enable high performance at senior levels of our fast growing organization.Role and Responsibilities:Understand and support strategic vision for Freshworks and stay apprised of external trends. Partner with Global Talent Management, and broader HR and leadership team to educate and align internal stakeholders on our strategic choices for our talent philosophy and associated talent practices that enable Freshworks business strategy. Partner with VP, Global Talent Management and key partners to further articulate our strategy for executive talent management. Actively manage development plans to build bench strength, and facilitate talent movement per succession plans, and other key initiatives identified in our ongoing Organizational Success Review process.Build high touch onboarding practices for consistent execution globallyBuild executive coaching practice, and manage cadre of coaches, and evaluate impact of coaching Serve on the core team responsible for developing updated leadership competencies/success factors and evolve assessment and selection practices accordinglyRegularly measure progress and assess effectiveness of practicesLeverage descriptive, predictive, and prescriptive analysis to continuously improve efforts and impact Build and nurture strong relationships with key internal stakeholders, and manage external partners Align key stakeholder and manage communications with key partners across our businessQualifications12+ years HR experience with primary experience in executive talent management, leadership development and organization developmentPrior experience in a public company and working with stakeholders around the globeExperience designing, delivering and ensuring execution of successful executive development programs at fast growing companies.Coaching certification strongly preferred. Experience managing external vendors.Deep knowledgeable of leading executive global talent management practices Experience working with senior leaders in fast growing organizationsStrong communication, relationship building and influencing skills. Collaborative and inclusive, with a bias for action, and strong project management skills.Comfortable and experienced with complexity, ambiguity. Able to translate complex concepts into meaningful, relevant, and actionable plans. Experienced with design thinking methodology, and designing experiences from the outside-in.Role models our values (CHAT): Craftsmanship, Happy work environment; Agility with Accountability, True friend of the CustomerAdditional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Senior Solution Engineer (Remote)
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Open
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Freshworks
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San Mateo, California, us
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San Mateo
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California
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USA
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Dec 10th, 2021 12:00AM
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Senior Solution Engineer (Remote)San Mateo, California, United StatesEmployees can work remotelyFull-timeFunction: Solution Engineering(GTM)Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionAs a Solution Engineer, your primary responsibilities include:Work closely with our mid-market customers to identify and solve their most critical business problems.Support the sales team by conducting discovery calls and product demonstrations for our active deals.Conduct effective requirements gathering to clearly identify customer problems.Build and deliver compelling demonstrations of the Freshworks products.Articulate the value of Freshworks solutions to a variety of audiences.Be a lifelong learner and develop your skills continuously.Evangelize a refreshing user experience on the Freshworks platform.Qualifications3+ years Solution Engineering or in any technical role is a plus.Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!You should be capable of working on a cross-functional team to solve business & tech problems.You must possess solid verbal, written, presentation and interpersonal communication skills.You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have.We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.Additional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Manager, Solution Engineering (Remote)
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Open
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Freshworks
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San Mateo, CA, us
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San Mateo
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CA
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USA
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Dec 13th, 2021 12:00AM
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Manager, Solution Engineering (Remote)San Mateo, CA, USAEmployees can work remotelyFull-timeFunction: GTM Operations(GTM)Company DescriptionFreshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionLet’s face it. Most people hate the software they use at work. Business software is clunky, expensive, hard to set up and frustrating to use. If the software that you use in your personal life is so easy and intuitive to use, why can’t business software be that way too? At Freshworks, we agree with you! We pride ourselves on building powerful, sophisticated software that’s fun and easy to use. And makes it easy for businesses to delight their customers and employees.We are constantly on the lookout for smart people who are passionate about growth and community. We are growing our leadership team and looking for a Manager for our Solution Engineering Organization in North America. If you are a leader who can put the team before yourself, we want to talk to you. If you are a great coach who can invest in their team’s success and inspire them to achieve greatness, we want to talk to you. If you want the opportunity to join a rapidly growing organization early and let your experience and drive help shape that growth, then we definitely want to talk to you. Hit us up and let's chat. What will your impact be?As a leader in our Solution Engineering org, you will be responsible for overseeing one of our high performing, field based teams. Your day to day responsibilities will include hiring to plan, building a thoughtful GTM strategy for our expanding team, helping design cross-sell/up-sell playbooks, allocating resources to territories, evaluating performance on an ongoing basis, providing meaningful feedback to the team and growing the business. You will be a player coach and play a key role in developing the team and helping Solution Engineers on your team solve complex business problems for our prospective and existing customers. You will partner with Sales Leaders and provide strategic insights into pipeline health, team performance and win rates. Partnering with our product managers is another key area of focus and you will be responsible for evangelizing product requirements on behalf of our customers. QualificationsAbout you:You have experience in CRM, Customer Service, ITSM or other related domains in a pre-sales leadership role.You can lead and inspire a team every day. You are not merely tracking dashboards and reporting on deals. You are rolling up your sleeves and working side by side with Solution Engineers on your team. You lead by example, not by authority.As an experienced leader you understand what it takes to run a dynamic team and build scalable and repeatable frameworks & programs.You are a technologist at heart and love playing a role in shaping product roadmap. You are the biggest champion that our customers have within Freshworks.You are a keen strategist who can build competitive playbooks and work closely with product marketing to evangelize these playbooks within our global SE org.You are a practitioner of what you preach and believe in the art of selling value, telling stories in demonstrations and painting a vision for the future.Finally, you are an experienced manager who values excellence over outcomes and knows how to nurture and build. You trust by default and use transparency to foster trust. About us:Headquartered in San Mateo, CaliforniaGlobal team operating from 13 locations to serve our customersRanked #10 on the Forbes Cloud 100Ranked #22 on the Battery Ventures/Glassdoor Best Places to Work listsMinimum Requirements:3 years of Solution Engineering management experience in CRM/Customer Service/ITSM or related technologies.7-10 years relevant/industry experience.Exceptional soft skills and ability to influence within the organization.Ability to work with cross-functional teams and drive meaningful outcomes.Work regularly with C level executives inside and outside the organization and be a credible source of insights.A Bachelors or a Masters degree is nice to have, but not required.Additional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Senior Manager, UX/UI Design
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Open
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Freshworks
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San Mateo, CA, us
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San Mateo
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CA
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USA
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Jan 20th, 2022 12:00AM
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Senior Manager, UX/UI DesignSan Mateo, CA, USAEmployees can work remotelyFull-timeFunction: Corporate Marketing(MAR)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to acquire, close, and support their customers for life. Freshworks products help business support employees so they can better serve their customers. Our products are ready to go, easy to use, and offer a quick return on investment.Freshworks’ suite of products transform the way world class organizations collaborate with customers and co-workers, includes Freshdesk (Omni-channel customer support), Freshservice (IT Service Desk), Freshsales CRM (Intuitive fully-integrated CRM and marketing automation), Freshteam (HR Management System for growing teams), Freshchat (Modern messaging software) and Freshcaller (Cloud PBX system).More than 50,000 businesses, including Discover, Honda, Hugo Boss, Klarna, Manchester United, Puma, and TaylorMade, trust Freshworks to increase their customer’s lifetime value. In addition, Freshworks has received numerous accolades, ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work list. Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 offices to serve our customers throughout the world. Freshworks is backed by the world's leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management. For more information visit www.freshworks.com.Job DescriptionFreshworks is seeking UI/UX Design Lead who is self-driven, compassionate, and ambitious, with a consistent track record of creating innovative UI, and frictionless UX journeys for web and digital. The ideal candidate will help define and evolve the web experiences by taking a user-centric, research-based approach to problem solving. Reporting to the Creative Director of Global Digital Experience, you will have a tremendous impact across the entire digital ecosystem of Freshworks by creating experiences that maximizes engagement, tells the transformative stories of our products, grows the marketing pipeline, and amplifies our brand. You will help translate business goals into frictionless UX while building trust and engagement with internal partners and stakeholders. Provide strong UX/UI design leadership● Challenge the status quo, champion bold ideas, and inspire ongoing innovation.● Help drive creation, and evolution of digital design system, UX/UI patterns, and templates● Use a metrics and research-driven approach to analyze, create, and evangelize design and experience strategy to internal and external partners Improve Web Conversions● Simplify and optimize web journeys to increase Free Trial conversion rates● Nurture leads more effectively with personalized web, email, and social media journeys● Provide trustworthy, facts-rich content to engage, persuade leads to take action Additional Responsilibities: ● Design simple, data-driven, responsive, and accessible web experiences that will delight Freshworks’ users● Help build a design system for dotcom from the ground up, including the creation of UX patterns, sticker sheets, UI components, interaction models, animations, and documentation in collaboration with development team● Partner with content strategy, research, and analytics to continually optimize and evolve the design and template system● Foster UX Partnerships to effectively partner with Strategy, Business Owners, User Research, Localization & Translation, Development, Analytics, and Brand teams located in India, US, and around the globe● Collaborate with internal and external partners to discover user needs through research, data and/or insights and address them via actionable high-quality web UX● Be an advocate of user-centered design principles and articulate design rationale and share insight into design solutions● Collaborate closely with visual design, copywriting, animation, illustration, photography and video to infuse design strategy with breakthrough artwork and content● Provide support to strategists and researchers to create personas, journeys, mental models, and other design thinking artifacts and to SEO, analytics, and campaign teams to optimize the user experience across multiple digital touchpoints● Stay up to date with latest design and technology trends, and propose new ways to elevate our design process and systems● Mentor and collaborate with other designers, strategists, and researchers Qualifications● 8+ years of experience in designing websites as well as developing and applying digital design systems● Expertise in designing for web, email, and apps across mobile, tablet, and desktop● Command of design and presentation tools like Figma, Sketch, InVision, Miro, Keynote, PowerPoint● Passion for designing beautiful, usable, and accessible web experiences● Ability to articulate design strategy, rationale, perspective, and present design concepts to partners in various organizations and levels● Strong understanding of UX processes and usability principles● Ability to juggle multiple priorities simultaneously while effectively managing timelines and delivering quality work on-time● Demonstrated ability to be a self-starter who takes initiative and thrives in a fast-moving, results-driven environment● Ability to provide mentorship and guidance to junior designers on the team● Bachelor’s degree in related field or equivalent professional experience● An impressive portfolio demonstrating relevant experienceAdditional Requirements:● Proven ability to thrive in a deadline driven, fast-paced environment and be highly organized and detail-oriented.● Excellent communication and presentation skills.● Comfortable receiving and delivering constructive feedback.● Intellectually curious. Ability to think big – constantly pushing boundaries and elevating the expectations of what’s possible.● A blend of both B2B and B2C marketing experience is highly preferred.Additional InformationAll your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Editor in Chief, Integrated Storytelling
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Open
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Freshworks
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San Mateo, CA, us
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San Mateo
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CA
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USA
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Jan 28th, 2022 12:00AM
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Editor in Chief, Integrated StorytellingSan Mateo, CA, USAEmployees can work remotelyFull-timeFunction: Marketing(MAR)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionYou are a creative marketing pen-slinger with a mastery of written content, hypnotizing story-telling skills, and hard-won experience transforming web page fragments and B2B gobbledygook into epic poetry that moves hearts and opens wallets.Storytelling has changed. Content marketing and customer journeys are not always linear—and sometimes, they can look like a bowl of spaghetti. We're creating a unique brand story that matches an unpredictable path, and our nurtures prove ‘on- and off-ramps’ that fit our complex Buyer's Journey.In this role, you will be a storyteller with heart, have a deep technical background, and have the fighting spirit to elevate our content all day. You will take ho-hum words and breathe new life into them. Also, you'll be setting up governance and best practices for content creation.As a leader, you'll consistently deliver high-quality content and strategy that aligns with our brand's personality. You must be a team player since you'll collaborate with C-Suite, senior stakeholders across Marketing, and global product teams. You will be generating, distributing, and coming up with a steady stream of multimedia stories across owned and sponsored channels worldwide that support brand positioning and GTM across all BUs.Scale our brand awareness:Build an editorial COE and editorial calendar to produce highly targeted content while overseeing the platform we use to house our content library.Take a bull horn to our voice and promote it to internal teams and external platforms, services, and products.Create arcs across the Buyer’s Journey with focus on connecting awareness and owned thought leadership content to mid-funnel.Drive relevancy in the market:Plan a strategy that builds our brand into a trusted friend, then execute that strategy across multiple channels and each stage of the Buyer's Journey.Create compelling content that helps potential customers better understand their problems and find ideal solutions.Manage a content engine that drives relevance by consistently producing the right assets at the right time for the targeted channels.Increase engagement and traffic to our website:Grow organic reach, impressions, and engagement across all digital channels by producing content and strategy that inspires.Empower content creators to do their best work and to keep pushing until we've exhausted all A/B testing.Create a single content management system and editorial calendaring system.Build a centralized content analytics dashboards and connect it with the broader Freshworks’ MarTech stack. Improve web conversions:Nurture leads more effectively with personalized content that is tightly connected across thought leadership, web, email, and social media.Increase leads from free trials and gated forms by delivering compelling content: web pages, thought leadership, blogs, ebooks, reports, and whitepapers.Create brand loyalty among key stakeholders: customers, prospects, analysts, investors. Qualifications15+ years relevant experience as editor and writer, 8+ years at a tech company or comparable experience.Proven superhero-like ability to near-instantly grok and reformulate the value of business software products in a gripping way for buying audiences and non-technical humans.Team player energized by swapping ideas with others and the confidence to pitch it to our CMOHave a ‘CEO mentality’ which requires little to no hand holding.Lights-out copyediting hawkeye.Knowledge of SEO to focus on building content that brings in the bucks.Additional InformationAll your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Senior Manager, Sales Programs - Expansion
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Open
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Freshworks
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San Mateo, CA, us
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San Mateo
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CA
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USA
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Feb 1st, 2022 12:00AM
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Senior Manager, Sales Programs - ExpansionSan Mateo, CA, USAEmployees can work remotelyFull-timeFunction: GTM Operations(GTM)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionWe are currently looking for high-energy, motivated, top talent from Sales Strategy, Sales Programs, Marketing, or Sales Operations with a curiosity and drive to build and implement repeatable global Sales Programs, and implement proven tactics and strategies to accelerate Expansion pipeline generation and revenue. As part of the Freshworks Global Sales team, the ideal candidate has an analytical mind with the experience to serve as a trusted adviser and business partner to Sales leaders. Working cross-functionally with sales strategy, analytics, corporate marketing, product marketing, and enablement teams, this role combines the creative process of designing prescriptive programs and strategies, with the business end of operationalizing these programs in the field to ensure efficient execution and produce meaningful results.Your Impact:Your mission is to drive quality pipeline & revenue with Sales by identifying pipeline gaps, creating cross-sell / upsell / renewals plays, and carrying out sales programs at the regional level. You will orchestrate cross-functional teams, using existing tools and data insights to drive scalable & measurable quarterly pipeline programs to generate revenue. In this role you will:Collaborate with the Global Sales Strategists, the PMM team, Customer Success and Sales to craft prescriptive plays, programs and strategies for customer expansion and upgrades.Lead and orchestrate the creation of repeatable programs for quarterly execution. In collaboration with Marketing, Revenue Operations and Enablement you will be responsible to deliver the “bill of materials” to operationalize these programs with sales teams to ensure they are carried out and produce results.In support of Sales Leaders and in collaboration with the Analytics team, own the quarterly pipeline planning to prioritize and execute plays and programs, ensuring there is structure, scalability and transparency with clear output. You must be comfortable with sophisticated data sets, adept at prescribing and prioritizing solutions to meet business pipeline problems, and comfortable presenting to VPs and partners.Conduct regular program reviews with leaders, providing status updates and risk mitigation strategiesCollaboratively define success measures and reporting frameworks for implemented programsDevelop executive-level presentations to communicate programs, plans and resultsQualifications5+ years proven experience, ideally in sales programs / project management and sales strategy functionsProficiency in reporting and data analysis (Power BI, excel)Ability to build, maintain, update and optimize critical dashboards for the purpose of monitoring the impact of your sales programsExperience crafting sales programs, campaigns, and go-to-market strategiesAbility to craft prescriptive programs and strategies, and “operationalizing” themAbility to work collaboratively with sales, sales strategy, marketing, product marketing, enablement and other cross-functional teams and optimally develop relationships with stakeholders at all levels of the organization to remove impediments that block the team’s ability to meet project objectivesOutstanding communication and public speaking skillsOperational rigor and track record of cross functional program management and executionAbility to move fluidly from big picture to details Preferred Requirements:Data analysisPMP, or relevant work experienceBachelor or University Degree, or relevant work experiences Additional InformationAll your information will be kept confidential according to EEO guidelines.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Lead - Customer Success (Remote)
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Open
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Freshworks
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New York, NY, us
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New York
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NY
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USA
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Feb 2nd, 2022 12:00AM
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Lead - Customer Success (Remote)New York, NY, USAEmployees can work remotelyFull-timeFunction: Customer Success(CXG)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.Freshworks provides intelligent customer engagement software for businesses of all sizes, making it easy for teams to win customers for life. More than 50,000 businesses trust Freshworks, including our employee engagement, customer engagement and CRM solutions, to better support employees so businesses can increase customer satisfaction and lifetime value. Our products are ready to go, easy to use, and offer a quick return on investment.Freshworks has received numerous accolades that include ranking #16 on the prestigious Forbes’ Cloud 100 and #22 on the Battery Ventures/Glassdoor Best Places to Work lists.Headquartered in San Mateo, California, Freshworks has a dedicated global team operating from 13 locations to serve our customers throughout the world. Freshworks is backed by leading investors including Accel, CapitalG, Sequoia Capital and Tiger Global Management.Job Description“Own the customer” as the single point of contact, defining a success plan with deliverables, and ensuring clear communication across all activities of the customers’ post-sale journey Be consultative and build in-depth relationships and a complete understanding of their business goals and objectivesBuild credibility, relationships, and influence C-level stakeholders by advocating our ‘Customers for Life’ philosophyBe passionate about the products, understand the outcomes the freshworks product and its features deliver to customers goals. Provide coaching and education to improve adoption of the Freshworks product Identify, clearly communicate and manage risk throughout the year through proactive touchpoints and taking the lead in developing resolution strategiesIdentify successful customers and turn them into advocates, measured by participation in reference calls, case studies, webinars and blogsIntroduce and implement new products and features to your customers based off of needs that you have uncovered in your strategic conversationsPartner with Account Managers to help ensure expansion opportunities are identified and closed successfullyDevelop and execute all phases of a subscription renewal plan by ensuring on-time invoicing and onboarding all customers to project managing potential development or functional improvementsCollaborate with internal stakeholders (Engineering, Product, Sales, Support, and Execs) to complete customer goals, be the “Voice of the Customer” to provide visibility and/or escalations, and maintain strong reference ability across your book of customersQualifications3+ years CSM experience and preferably within the SaaS industry Experience working closely with C-level / SVP-level executives at customers (CIO, CTO Preferred)Experience with executive business reviews and running engaging webinars At ease demonstrating product functionality; ability to provide comprehensive overview of key business use casesExperience creating structured programs to drive adoptionExperience influencing change in complex organizationEngaging phone & video presence: enthusiastic and high energy, but also poised, confident, and extremely professionalComfortable in fast-paced, global teamAdditional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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nasdaq:frsh
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www.freshworks.com
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www.freshworks.com
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Mar 19th, 2022 12:00AM
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Solution Engineer (Remote)
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Open
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Freshworks
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San Mateo, CA, us
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San Mateo
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CA
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USA
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Feb 23rd, 2022 12:00AM
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Solution Engineer (Remote)San Mateo, CA, USAEmployees can work remotelyFull-timeFunction: Solution Engineering(GTM)Company DescriptionAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering affordable, quick to implement, and designed software for the end-user. More than 50,000 companies -- from startups to public companies -- worldwide use Freshworks software-as-a-service to enable a better customer experience (CX, CRM) and employee experience (ITSM, HRSM).Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve customers, including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omnichannel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).Job DescriptionWe are constantly on the lookout for smart people who are passionate about creating great products, designing great experiences, building scalable platforms, and making customers happy. We are looking for Solution Engineer(s) to join our growing GTM team in North America with a focus on our Commercial business. If you have great analytical skills and can approach problem solving in a methodical way, we want to talk to you. If you are a good speaker and can communicate effectively with a variety of audiences , we want to talk to you. If you believe that you can shine in a fast paced and high growth work environment, then we definitely want to talk to you. Hit us up and let's chat. As a Solution Engineer, your primary responsibilities include:Work closely with our Commercial customers to identify and solve their most critical business problems.Support the sales team by conducting discovery calls and product demonstrations for our active deals.Conduct effective requirements gathering to clearly identify customer problems.Build and deliver compelling demonstrations of the Freshworks products.Articulate the value of Freshworks solutions to a variety of audiences.Be a lifelong learner and develop your skills continuously.Evangelize a refreshing user experience on the Freshworks platformQualifications2+ year(s) Solution Engineering or in any technical role is a plus.Excellent soft skills and presentation skills are a must for this role. You will rely on the skills every single day!You should be capable of working on a cross-functional team to solve business & tech problems.You must possess solid verbal, written, presentation and interpersonal communication skills.You will work on multiple deals every month. Proven time management skills in a dynamic sales environment will come in really handy!A Bachelor’s degree is required. B.S. in Information Systems or Computer Science is nice to have.We’re looking for highly driven individuals with an execution focus and a strong sense of urgency.Additional InformationAt Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business. Summary of Freshworks Benefits:Freshworks offers multiple options for dental, medical, vision, disability and life insurances. Flexible PTO + paid time off, flexible spending, commuter benefits, work from home, and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits.At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.I'm interestedI'm interestedPrivacy Policy
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Mar 19th, 2022 05:07PM
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Mar 19th, 2022 05:07PM
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Freshworks
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Consumer Services
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Travel & Leisure
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