HL

Harmonic

- NASDAQ:HLIT
Last Updated 2019-07-19

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Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Date Added Date Updated Ticker Sector Ticker Industry
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Field Service Engineer Open Service & Support Buenos Aires, Argentina ARG Apr 2nd, 2019 12:00AM Responsibilities:Provide Field support and deliver system commissioning and training services to major accounts and customers throughout the LATAM region with a primary focus on key customers in Argentina.Log into management systems remotely to trouble shoot issues down to a board level, develop and implement corrective action plans with a focus on avoiding service outage and maintaining system uptime.Travel to customer sites to rectify problems, sometimes at short notice depending on SLA terms.Setting stream capture, scripting (Python), analysis of MPEG streams (Dektec) and IP captures (Wireshark).Develop and maintain close working relationships with each customer’s technical support and engineering teams.Write technical documentation such as incident reports, upgrade, migration and testing procedures etc.Prepare and deliver system and product operational trainingsOpen technical cases and initiate escalations to Global Technical Assistance Centre (TAC), providing accurate descriptions of the problem, actions taken and supporting dataManage and deliver commissioning service days for new systems, expansions, design changes, upgrades etc.Participate in and contribute to Pre-Sales activities as needed Other responsibilities include:Maintain up to date knowledge of Industry trends and competitive environment.Maintain up to date knowledge of company’s products and servicesCollaborate with other internal teams to assist with sales and pre-sales activities also act as a system expert when dealing with escalated situations.Become a customer champion and take ownership of their issues or requests, helping to drive the internal teams to provide quick resolutions or fulfilment of requests Required Job Skills:Strong troubleshooting and problem solving skillsMust be able to work independently and under pressure, able to meet customer deadlines and deliver quality solutions on time.Ability to understand technical documentation including schematics, rework instructions, acceptance and test procedures etc.Should be fluent in PC based programs such as Windows/Windows Office.Good presentation, verbal and written communication skills required.Spanish language fluency (written and spoken) is a mustDemonstrated ability to rapidly learn new tools and technologies.Excellent listening skills. The ability to understand the customers’ technical requests and issues and articulate back to the business.Technical knowledge and experience:Demonstrable experience in working with Digital Video solutions (video, IP, Cloud)Strong knowledge of MPEG and DVB standardsStrong IP networking background with a good working knowledge of IP Multicasting and its associated network protocols.Conditional Access System.Network Management Systems.Knowledge of Multiscreen environments and Mobile technologies such as Apple HLS, Microsoft Smooth Streaming, DASH, adaptive bit rate etc.Understanding of Load balancer, CDNs, caching solutions, network protocols would be a plus.Knowledge and experience of the following would be advantageous:Experience with digital video manipulation techniques such as Transcoding and Digital Program Insertion (DPI).Understanding of enterprise, internet and web technologies (Wide Area Networking, Web servers, Databases, HTML, Software Deployment best practices, etc.)Knowledge of linear and non-linear (i.e. file-based) workflows, live and offline transcoding, editing, graphics, Asset and Content Management Systems.IP contributionKnowledge of the LATAM customer base in the video industry  Exposure and familiarity with Harmonic products and solutions in the traditional video appliance domain but also as a SaaS offering is a major plus. Location:Argentina Travel requirements:Travel throughout LATAM regions with key focus on Argentina.#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Field Marketing Specialist Open Marketing Beijing, China CHN Apr 2nd, 2019 12:00AM Field Marketing SpecialistDepartmentChannel Marketing & Corporate Marketing Location:  Beijing, China The field marketing specialist is working closely with the other members of the channel marketing and corporate marketing leaders to support the development, execution and reporting of localized channel marketing programs, as well as the management of our local marketing content (website, social media, and video content) and demand generation activities.  This hands-on role requires someone who is analytical, creative, and intellectually curious to help build out innovative and effective marketing and communication tactics and materials that support the go-to-market sales strategies in China, drive more engagement with our channel partners and increase overall marketing-generated leads.  The field marketing specialist is familiar with channel marketing and latest leading digital technology and have the potential to learn and grow.Key responsibilities:Channel Marketing & Communications (30%)Co-marketing funds: in collaboration with Sales, lead the use of allocated funds as per best practices and expected ROI. Coordinate the organization of the co-marketing activities in China, directly with partnersManage the associated purchase and refund processCreate and distribute channel newsletters (in Chinese)Develop and maintain Partner Communication documentation: on-boarding letter, partner event invitations…Maintain mailing lists and contacts Channel Management (20%)Develop relationships with our Chinese partners - organize on-boarding of new partnersManage agreements and renewals (partner Tiers, signatories. etc.) Reseller trainings: organize reseller training and ensure training successDigital Marketing (30%)Manage the translation activity for the Chinese, Korean and Japanese marketing collateralsDevelop, edit and maintain the company’s local websites with optimized keyword strategy to increase visibility in local Chinese searchDrive Chinese social media content through various approved outlets (WeChat…) to increase engagement Produce monthly baseline reporting for local digital marketing performance Demand Generation (20%)Develop and manage regional marketing campaigns in China to generate demand and leads in collaboration with cross-functional teams (webinars, conferences, etc.)Design and develop e-marketing campaigns to support the regional Chinese go-to-market sales strategies Drive and report local marketing strategic intelligence to ensure Harmonic is ahead of time with local new marketing trends.Qualifications:3+ years of field marketing, channel marketing or marketing communication experience, preferably in the high tech industry On top of trends and best practices in digital marketing, including email, marketing automation and websiteExcellent verbal and written communications in English Exceptional organizational skills, detail-oriented and ability to multi-taskTeam player, energy, enthusiasm, and a desire to learnAdvanced Pack Office skills. Design, photo and video-editing skills are a plusOccasional travel (China and International)Languages:Native Mandarin Chinese SpeakerFluent in English  Requisition: 19-60Type:Full-Time#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Sales Manager Open Sales Shenzhen, China Shenzhen Guangdong CHN Mar 4th, 2019 12:00AM The Major Account Manager is responsible for selling Harmonic’s solution within a specific territory that is considered strategic to the success of our company. This involves developing and maintaining relationships with senior level business and technical executives and showing them how our solutions will allow them to run critical video services for their business.This is a complex solution sale and relationship management position that requires that you understand our customer's business and technology environment.Responsibilities Manage and develop our market leadership in the allocated region(s) across China.Manage and develop the direct or indirect sales strategy aligned to the Harmonic Go To Market model and strategyDevelop and implement long term customer account plans and short/medium term opportunity plans in support of company goals and quota objectives.Qualifying and closing new business in the given territoryGrowing long-term successful relationships with customers in nominated territoryAlign and prioritize efforts based on company’s target initiatives to maximize revenue and customer satisfaction for target territory.Builds and maintains knowledge base of company’s products, solutions, and services as required to adequately support the assigned market sector(s)Understand, articulate and document the business and technical needs within the assigned territory.Effectively engage sales resources – technical pre-sales, product management, program management, partners, executive team and legal – to successfully close business by developing customer centric solutions based on the specific needs of the customer.Meet or exceed sales quotaRespond to RFI/RFPs, create proposals, develop ROI and TCO analysisDemonstrates excellent and effective communication skills to coordinate internal and external participation in tactical and strategies initiativesMaintains up to date knowledge on industry news and trends, products, services, and competitorsRepresents company and promotes its image during relevant industry events.Qualifications and Experience required: Demonstrable experience in a regional sales management role, preferably acquired in the video infrastructure delivery market, as well as an understanding of and ability to succinctly articulate the current strategic needs of Harmonic’s customers in the nominated territories. Significant market contacts, technical knowledge and experience selling complex video technology solutions within territory.  A proven background in developing relationships with key decision makers and influencers including experience in closing large technology or service deals.Knowledge Sales & Marketing – Proven track record and comprehension of the latest principles, methods and processes for demonstrating, promoting, and selling products and services in the company’s target market sectors.Engineering and Technology – Knowledge of practical applications and relevant engineering technologies including principles, techniques, procedures, and competitive benefits of company’s products and solutions.Customer Advocacy – Knowledge of strategic and value proposition sales principles and methods required to offer solutions and support geared toward substantive customer satisfaction levels.Design – Understands key technologies and differentiators valued by the company and its customer base.SkillsInfluence and Negotiation – Change management agent for transformational initiativesBusiness Acumen & Business Analytics – Pipeline/forecast management and ability to articulate business caseVerbal – Must have executive presence and clear communication skills (internal/external)Persuasion – Capability of persuading others to accept product/solution concepts that may differ from their initial perspectives.Judgment and Decision Making – Mitigate Harmonic risk, manage expenses, comprehension of the relative liabilities and benefits of potential actions and choose the most appropriateConsultative Sales – Must exhibit the ability to effectively comprehend, analyze, and resolve basic sales situations within the construct of the typical and newly developed strategic accounts customer base.Language – Native in mandarin speaking, good at reading & written English.Interpersonal Skills – Must demonstrate constructive, assertive and cooperative working relationships with peers and relative departments within the company.Updating and Using Relevant Knowledge – Must keep up-to-date with technical, operational, and commercial aspects of the company’s products, services and solutions and best in class marketing solutions and approaches.Creativity - Developing creative tactical sales positioning and solution selling methods to suit demanding sales situations.Software Tool and Programs – Use of company’s standardized applications to optimize the execution of the position deliverables.Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.Education, Training A minimum of 5 years of work-related skill, knowledge, or experience is required within the market sectors and territories targeted. BS degree, technical preferred.Travel requirements:  Frequent business travel (50% of above) across China or occasionally international.Requisition:19-34Type:Full-Time#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Sales Manager Open Sales Beijing, China CHN Mar 4th, 2019 12:00AM The Major Account Manager is responsible for selling Harmonic’s solution within a specific territory that is considered strategic to the success of our company. This involves developing and maintaining relationships with senior level business and technical executives and showing them how our solutions will allow them to run critical video services for their business.This is a complex solution sale and relationship management position that requires that you understand our customer's business and technology environment.Responsibilities Manage and develop our market leadership in the allocated region(s) across China.Manage and develop the direct or indirect sales strategy aligned to the Harmonic Go To Market model and strategyDevelop and implement long term customer account plans and short/medium term opportunity plans in support of company goals and quota objectives.Qualifying and closing new business in the given territoryGrowing long-term successful relationships with customers in nominated territoryAlign and prioritize efforts based on company’s target initiatives to maximize revenue and customer satisfaction for target territory.Builds and maintains knowledge base of company’s products, solutions, and services as required to adequately support the assigned market sector(s)Understand, articulate and document the business and technical needs within the assigned territory.Effectively engage sales resources – technical pre-sales, product management, program management, partners, executive team and legal – to successfully close business by developing customer centric solutions based on the specific needs of the customer.Meet or exceed sales quotaRespond to RFI/RFPs, create proposals, develop ROI and TCO analysisDemonstrates excellent and effective communication skills to coordinate internal and external participation in tactical and strategies initiativesMaintains up to date knowledge on industry news and trends, products, services, and competitorsRepresents company and promotes its image during relevant industry events.Qualifications and Experience required: Demonstrable experience in a regional sales management role, preferably acquired in the video infrastructure delivery market, as well as an understanding of and ability to succinctly articulate the current strategic needs of Harmonic’s customers in the nominated territories. Significant market contacts, technical knowledge and experience selling complex video technology solutions within territory.  A proven background in developing relationships with key decision makers and influencers including experience in closing large technology or service deals.Knowledge Sales & Marketing – Proven track record and comprehension of the latest principles, methods and processes for demonstrating, promoting, and selling products and services in the company’s target market sectors.Engineering and Technology – Knowledge of practical applications and relevant engineering technologies including principles, techniques, procedures, and competitive benefits of company’s products and solutions.Customer Advocacy – Knowledge of strategic and value proposition sales principles and methods required to offer solutions and support geared toward substantive customer satisfaction levels.Design – Understands key technologies and differentiators valued by the company and its customer base.SkillsInfluence and Negotiation – Change management agent for transformational initiativesBusiness Acumen & Business Analytics – Pipeline/forecast management and ability to articulate business caseVerbal – Must have executive presence and clear communication skills (internal/external)Persuasion – Capability of persuading others to accept product/solution concepts that may differ from their initial perspectives.Judgment and Decision Making – Mitigate Harmonic risk, manage expenses, comprehension of the relative liabilities and benefits of potential actions and choose the most appropriateConsultative Sales – Must exhibit the ability to effectively comprehend, analyze, and resolve basic sales situations within the construct of the typical and newly developed strategic accounts customer base.Language – Native in mandarin speaking, good at reading & written English.Interpersonal Skills – Must demonstrate constructive, assertive and cooperative working relationships with peers and relative departments within the company.Updating and Using Relevant Knowledge – Must keep up-to-date with technical, operational, and commercial aspects of the company’s products, services and solutions and best in class marketing solutions and approaches.Creativity - Developing creative tactical sales positioning and solution selling methods to suit demanding sales situations.Software Tool and Programs – Use of company’s standardized applications to optimize the execution of the position deliverables.Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.Education, Training A minimum of 5 years of work-related skill, knowledge, or experience is required within the market sectors and territories targeted. BS degree, technical preferred.Travel requirements:  Frequent business travel (50% of above) across China or occasionally international.Requisition:19-34Type:Full-Time#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Sales Manager Open Sales Shanghai, China CHN Mar 4th, 2019 12:00AM The Major Account Manager is responsible for selling Harmonic’s solution within a specific territory that is considered strategic to the success of our company. This involves developing and maintaining relationships with senior level business and technical executives and showing them how our solutions will allow them to run critical video services for their business.This is a complex solution sale and relationship management position that requires that you understand our customer's business and technology environment.Responsibilities Manage and develop our market leadership in the allocated region(s) across China.Manage and develop the direct or indirect sales strategy aligned to the Harmonic Go To Market model and strategyDevelop and implement long term customer account plans and short/medium term opportunity plans in support of company goals and quota objectives.Qualifying and closing new business in the given territoryGrowing long-term successful relationships with customers in nominated territoryAlign and prioritize efforts based on company’s target initiatives to maximize revenue and customer satisfaction for target territory.Builds and maintains knowledge base of company’s products, solutions, and services as required to adequately support the assigned market sector(s)Understand, articulate and document the business and technical needs within the assigned territory.Effectively engage sales resources – technical pre-sales, product management, program management, partners, executive team and legal – to successfully close business by developing customer centric solutions based on the specific needs of the customer.Meet or exceed sales quotaRespond to RFI/RFPs, create proposals, develop ROI and TCO analysisDemonstrates excellent and effective communication skills to coordinate internal and external participation in tactical and strategies initiativesMaintains up to date knowledge on industry news and trends, products, services, and competitorsRepresents company and promotes its image during relevant industry events.Qualifications and Experience required: Demonstrable experience in a regional sales management role, preferably acquired in the video infrastructure delivery market, as well as an understanding of and ability to succinctly articulate the current strategic needs of Harmonic’s customers in the nominated territories. Significant market contacts, technical knowledge and experience selling complex video technology solutions within territory.  A proven background in developing relationships with key decision makers and influencers including experience in closing large technology or service deals.Knowledge Sales & Marketing – Proven track record and comprehension of the latest principles, methods and processes for demonstrating, promoting, and selling products and services in the company’s target market sectors.Engineering and Technology – Knowledge of practical applications and relevant engineering technologies including principles, techniques, procedures, and competitive benefits of company’s products and solutions.Customer Advocacy – Knowledge of strategic and value proposition sales principles and methods required to offer solutions and support geared toward substantive customer satisfaction levels.Design – Understands key technologies and differentiators valued by the company and its customer base.SkillsInfluence and Negotiation – Change management agent for transformational initiativesBusiness Acumen & Business Analytics – Pipeline/forecast management and ability to articulate business caseVerbal – Must have executive presence and clear communication skills (internal/external)Persuasion – Capability of persuading others to accept product/solution concepts that may differ from their initial perspectives.Judgment and Decision Making – Mitigate Harmonic risk, manage expenses, comprehension of the relative liabilities and benefits of potential actions and choose the most appropriateConsultative Sales – Must exhibit the ability to effectively comprehend, analyze, and resolve basic sales situations within the construct of the typical and newly developed strategic accounts customer base.Language – Native in mandarin speaking, good at reading & written English.Interpersonal Skills – Must demonstrate constructive, assertive and cooperative working relationships with peers and relative departments within the company.Updating and Using Relevant Knowledge – Must keep up-to-date with technical, operational, and commercial aspects of the company’s products, services and solutions and best in class marketing solutions and approaches.Creativity - Developing creative tactical sales positioning and solution selling methods to suit demanding sales situations.Software Tool and Programs – Use of company’s standardized applications to optimize the execution of the position deliverables.Making Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problems.Education, Training A minimum of 5 years of work-related skill, knowledge, or experience is required within the market sectors and territories targeted. BS degree, technical preferred.Travel requirements:  Frequent business travel (50% of above) across China or occasionally international.Requisition:19-34Type:Full-Time#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Field Service Engineer Open Service & Support Paris, France Paris FRA May 21st, 2019 12:00AM Key Responsibilities:A Field Service Engineer (FSE) performs installation, integration, configuration, commissioning, test, training, tuning, troubleshooting, and break/fix activities for Harmonic’s XOS appliances and VOS Cloud based digital media Distribution and Playout solutions for EMEA Region.  The regional Field Service Engineers (FSE) are primary resources for on-site Customer support in and troubleshooting.  Duties include, but are not limited to:Delivering technical support to Harmonic Customers in the region, both on-site and remotely.Provision of system commissioning and Customer acceptance testing.Provide on-site and remote support for Harmonic hardware and software applications with the capability to be On Call 24/7.Resolving equipment performance issues within Harmonic equipment and in conjunction with Application Partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.Provision of technical and operational training to Harmonic Customers and Partners.Use of the Harmonic internal Customer Relationship Management databases to ensure accurate logging of relevant details.Work on complex problems where analysis of ‘system-wide’ situations or data requires an in-depth evaluation of multiple factors.Investigate, diagnose and resolve Customer issues on site in a timely manner and if needed escalate problems for assistance.Use independent, professional judgment to avoid errors that would impact Customer Service.Regular follow up of the customer overall Service and Support situation to ensure Service Level Agreements are properly delivered to Premium customers.  Required Job Skills:Working knowledge/experience with Video Distribution over IP: IPTV, OTT, transcoding, origin/packaging, CDN is a must have with the following skillset:Working knowledge and/or experience with audio/video compression formats and familiarity with the broadcast and multimedia industry is a must have.Operating systems: Linux distros (CentOS, Ubuntu), Unix administrationData Center technologies: VMware vSphere and Hyper-V multi-tenant data center infrastructure, including IaaS, SaaS, PaaS.Networking: IP routing (RIP, OSPF), IP multicast (ASM, SSM, PIM, IGMPv1/2/3), QoS (DiffServ, queuing), and switching. CCNA/CCNP is a plusWorking knowledge/experience with Cloud based technologies and architecture is a highly desirable including deep understanding of : Docker/Containers, Kubernetes, Mesos, AWS, Google Cloud, Microsoft Azure, and hybrid clouds Years of Direct Experience Required:A minimum of three years of relevant work experience is required.  Direct experience providing post-sales service and technical support to Customers within IT infrastructure and Television Broadcast Industry is needed.Areas of Direct Experience:Experience in installing and supporting Cloud base, VM Ware or bare metal solutions for the Digital Video/Broadcast and/or IT Storage Industries is a major plus. Knowledge of digital video and audio broadcast technology and operational practices, experience with products that transport, encode, compress, store and play out audio and video media for the Broadcast Industry, with a strong emphasis on a systems perspective.  Some pre-sales technical support may also be required to augment the existing pre-sales technical team in the regionEducational Requirements:A technical college degree in Electrical Engineering/Computer Science preferred, or equivalent work experience is acceptable.Travel and Location:This position requires travel within the EMEA Region from time to time, based on short notice.LanguagesFluent English is a must to have.#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Key Account Manager, Northern Europe Open Sales Farnborough, United Kingdom GBR Mar 29th, 2019 12:00AM Location: Europe (United Kingdom, Netherlands)About Harmonic Sales TalentAll employees in the Worldwide Sales Organization play a role in achieving our aspiration to be the Best of the Best.  To that end we diligently work to ensure all positions are mapped to align with the 3 levers in our Sales Quality Framework:1)        Focus on GTM Execution in our segments, geographies, accounts, GTM model and planning2)        Increasing sales effectiveness through our talent, skills and culture3)        Liberating sales through constant improvement, adoption of our order management, tools, methodologies and processes and releasing tasks belonging to other functionsPosition OverviewThe Account Manager position is responsible for selling Harmonic’s complete product and solutions portfolio to specific named key accounts considered strategic to the success of our company in the Northern Region. The predominant focus shall be in the Broadcast, Cable and Telco markets in line with the business plan for the Northern Region.  This involves developing and maintaining relationships with senior level business and technical executives and showing them how our solutions will allow them to run critical video services for their business.  The key account manager will be responsible for building strong and sustainable relationships at all levels within the named accounts to deliver the achievement of net sales and profit targets.ScopeThis is a complex solution sale and relationship management position that requires understanding customer's business and technology environment.  Responsibilities include:Manage and develop market leadership for key accounts in the Northern Region (UK, Scandinavia, Netherlands)Develop a direct relationship with major accountsManage and develop the direct or indirect sales strategy aligned to the Harmonic Go-To-Market model and strategyDevelop and implement long term customer account plans and short/medium term opportunity plans in support of company goals and quota objectivesQualifying and closing new business with strategic key accounts in the given territoryPrimary Point of Contact responsible for overall customer relationshipPenetrating strategic key accounts and growing long-term successful relationshipsAlign and prioritize efforts based on company’s target initiatives to maximize revenue and customer satisfaction for target account(s)Builds and maintains knowledge base of Harmonic’s products, solutions, and services to adequately support the assigned market sector(s)Understand, articulate and document the business and technical needs of the assigned major account(s)Effectively and appropriately engage sales resources – technical pre-sales, product management, program management, partners, executive team and legal – and coordinate internal and external participation in tactical and strategies initiativesSuccessfully close business by developing customer centric solutions based on the specific needs of the customerMeet or exceed sales quotaRespond to RFI/RFPs, creating proposals, developing ROI and TCO analysisDemonstrate excellent and effective communication skillsMaintain up to date knowledge of industry news and trends, products, services, and competitorsRepresent Harmonic and promotes positive image and brand during relevant industry eventsSales Accountabilities:Achieve & exceed the agreed sales and profit targets for the Harmonic’s business within the defined customer and/or territory.Develop and maintain account plans to ensure clear actions are agreed to achieve set targets.Identify opportunities and submit for qualification.Ensure that qualified opportunities are developedEnsure that bids and/or proposals are delivered for qualified opportunitiesClose the sale with a signed contract/order including supportMaintain and keep updated sales pipeline/forecast tools. Regular activity report as agreed with appropriate management.Own the on-going commercial relationship between Harmonic and identified customers.Build effective relationship & networks at all levels within the customer organisation to achieve high level of intelligence and planning.Organise time and tasks to optimise number of visits to the customer.Sales Responsibilities:Implementing the sales strategy in the defined market.Develop sales to achieve quantitative and qualitative targets.Provide customer feedback into the organisation in an organised mannerSupport the sales management in defining the midrange (1-3 years) performance outlookDevelop relationship with key end-user influencers and consultants to maximize sales.Understand and keep updated with the relevant Harmonic product and solutions offerings.Negotiate contractual and commercial terms & conditions.Support local event and trade showsQualifying bids and pricing requests, clearly communicating this to marketing.Percentage Allocation of Time:50% - Customer Relationships (customer & channel partner meetings, relationship building events)15% - Sales Process (account planning & strategy, sales & quotation activity)15% - Business Planning (planning activities to meet business objectives)10% - Product & Sales Training (product & organisation knowledge, skills training, competitive info)5%   - Marketing Events (trade show attendance, providing feedback to marketing)5%   - Administration, Reporting and Forecasting (reports, forecasts, compliance)Key Performance Indicators       Achievement of sales and profit budgetNet sales to identified accountsNumber of key qualified projects identified and deliveredNumber of end-user and/or channel partner engagementsForecasting accuracyFunnel growth and developmentQualifications and Experience requiredRepresenting and embodying the sales organizations values of: Individual Leadership with accountability, commitment to goals and ability to mobilize for success; Customer Advocacy with the ability to listen to the customer to gain insight and then orchestrate solutions; Team Representation with the ability to lead, collaborate and then accelerate the team to successDemonstrable experience in a regional sales management role, preferably acquired in the video infrastructure delivery marketUnderstanding of and ability to succinctly articulate the current strategic needs of Harmonic’s customers in the nominated accountsSignificant market contacts, technical knowledge and experience selling complex video technology solutions with target account(s)Proven background in developing relationships with key decision makers and influencersExperience in closing large technology dealsProven track record and comprehension of the latest principles, methods and processes for demonstrating, promoting, and selling products and services in target market sectorsKnowledge of practical applications and relevant engineering technologies including principles, techniques, procedures, and competitive benefits of Harmonic’s products and solutionsKnowledge of strategic value proposition required to offer solutions and support geared toward substantive customer satisfaction levels.SkillsInfluence and NegotiationBusiness Acumen & Business Analytics: Pipeline/forecast management and ability to articulate business caseCloud and SaaS knowledge and proven sales experience Verbal: Must have executive presence and clear communication skills (internal/external)Persuasion: Capability of persuading others to accept product/solution concepts that may differ from their initial perspectivesJudgment and Decision Making: Mitigate Harmonic’s risk, manage expenses, comprehension of the relative liabilities and benefits of potential actions, analyzing information and evaluating results to choose the best solution and solve problemsConsultative Sales: Must exhibit ability to effectively comprehend, analyze, and resolve sales situations within the construct of the typical and newly developed strategic accountsLanguage: English language plus a Scandinavian language Interpersonal Skills: Must demonstrate a high EQ and have the ability to maintain constructive, assertive, collaborative and cooperative working relationships with peers and cross functional organizationsUpdating and Using Relevant Knowledge: Must keep up-to-date with technical, operational, and commercial aspects of Harmonic’s products, services and solutions and knowledge of external best in class marketing solutions and approachesCreativity: Develop creative tactical sales positioning and solution selling methods to suit demanding sales situationsSoftware Tool and Programs: Use of Harmonic’s standardized applications to optimize the execution of deliverablesEducation, TrainingBS / BA. MBA desired. A minimum of 7 years of related experience within the market sectors and accounts targeted requiredTravel requirementsEnthusiasm, ability and willingness to travel extensively to work on challenging client opportunities#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Key Account Manager, Northern Europe Open Sales Farnborough, United Kingdom GBR Mar 29th, 2019 12:00AM Location: Europe (United Kingdom, Netherlands)About Harmonic Sales TalentAll employees in the Worldwide Sales Organization play a role in achieving our aspiration to be the Best of the Best.  To that end we diligently work to ensure all positions are mapped to align with the 3 levers in our Sales Quality Framework:1)        Focus on GTM Execution in our segments, geographies, accounts, GTM model and planning2)        Increasing sales effectiveness through our talent, skills and culture3)        Liberating sales through constant improvement, adoption of our order management, tools, methodologies and processes and releasing tasks belonging to other functionsPosition OverviewThe Account Manager position is responsible for selling Harmonic’s complete product and solutions portfolio to specific named key accounts considered strategic to the success of our company in the Northern Region. The predominant focus shall be in the Broadcast, Cable and Telco markets in line with the business plan for the Northern Region.  This involves developing and maintaining relationships with senior level business and technical executives and showing them how our solutions will allow them to run critical video services for their business.  The key account manager will be responsible for building strong and sustainable relationships at all levels within the named accounts to deliver the achievement of net sales and profit targets.ScopeThis is a complex solution sale and relationship management position that requires understanding customer's business and technology environment.  Responsibilities include:Manage and develop market leadership for key accounts in the Northern Region (UK, Scandinavia, Netherlands)Develop a direct relationship with major accountsManage and develop the direct or indirect sales strategy aligned to the Harmonic Go-To-Market model and strategyDevelop and implement long term customer account plans and short/medium term opportunity plans in support of company goals and quota objectivesQualifying and closing new business with strategic key accounts in the given territoryPrimary Point of Contact responsible for overall customer relationshipPenetrating strategic key accounts and growing long-term successful relationshipsAlign and prioritize efforts based on company’s target initiatives to maximize revenue and customer satisfaction for target account(s)Builds and maintains knowledge base of Harmonic’s products, solutions, and services to adequately support the assigned market sector(s)Understand, articulate and document the business and technical needs of the assigned major account(s)Effectively and appropriately engage sales resources – technical pre-sales, product management, program management, partners, executive team and legal – and coordinate internal and external participation in tactical and strategies initiativesSuccessfully close business by developing customer centric solutions based on the specific needs of the customerMeet or exceed sales quotaRespond to RFI/RFPs, creating proposals, developing ROI and TCO analysisDemonstrate excellent and effective communication skillsMaintain up to date knowledge of industry news and trends, products, services, and competitorsRepresent Harmonic and promotes positive image and brand during relevant industry eventsSales Accountabilities:Achieve & exceed the agreed sales and profit targets for the Harmonic’s business within the defined customer and/or territory.Develop and maintain account plans to ensure clear actions are agreed to achieve set targets.Identify opportunities and submit for qualification.Ensure that qualified opportunities are developedEnsure that bids and/or proposals are delivered for qualified opportunitiesClose the sale with a signed contract/order including supportMaintain and keep updated sales pipeline/forecast tools. Regular activity report as agreed with appropriate management.Own the on-going commercial relationship between Harmonic and identified customers.Build effective relationship & networks at all levels within the customer organisation to achieve high level of intelligence and planning.Organise time and tasks to optimise number of visits to the customer.Sales Responsibilities:Implementing the sales strategy in the defined market.Develop sales to achieve quantitative and qualitative targets.Provide customer feedback into the organisation in an organised mannerSupport the sales management in defining the midrange (1-3 years) performance outlookDevelop relationship with key end-user influencers and consultants to maximize sales.Understand and keep updated with the relevant Harmonic product and solutions offerings.Negotiate contractual and commercial terms & conditions.Support local event and trade showsQualifying bids and pricing requests, clearly communicating this to marketing.Percentage Allocation of Time:50% - Customer Relationships (customer & channel partner meetings, relationship building events)15% - Sales Process (account planning & strategy, sales & quotation activity)15% - Business Planning (planning activities to meet business objectives)10% - Product & Sales Training (product & organisation knowledge, skills training, competitive info)5%   - Marketing Events (trade show attendance, providing feedback to marketing)5%   - Administration, Reporting and Forecasting (reports, forecasts, compliance)Key Performance Indicators       Achievement of sales and profit budgetNet sales to identified accountsNumber of key qualified projects identified and deliveredNumber of end-user and/or channel partner engagementsForecasting accuracyFunnel growth and developmentQualifications and Experience requiredRepresenting and embodying the sales organizations values of: Individual Leadership with accountability, commitment to goals and ability to mobilize for success; Customer Advocacy with the ability to listen to the customer to gain insight and then orchestrate solutions; Team Representation with the ability to lead, collaborate and then accelerate the team to successDemonstrable experience in a regional sales management role, preferably acquired in the video infrastructure delivery marketUnderstanding of and ability to succinctly articulate the current strategic needs of Harmonic’s customers in the nominated accountsSignificant market contacts, technical knowledge and experience selling complex video technology solutions with target account(s)Proven background in developing relationships with key decision makers and influencersExperience in closing large technology dealsProven track record and comprehension of the latest principles, methods and processes for demonstrating, promoting, and selling products and services in target market sectorsKnowledge of practical applications and relevant engineering technologies including principles, techniques, procedures, and competitive benefits of Harmonic’s products and solutionsKnowledge of strategic value proposition required to offer solutions and support geared toward substantive customer satisfaction levels.SkillsInfluence and NegotiationBusiness Acumen & Business Analytics: Pipeline/forecast management and ability to articulate business caseCloud and SaaS knowledge and proven sales experience Verbal: Must have executive presence and clear communication skills (internal/external)Persuasion: Capability of persuading others to accept product/solution concepts that may differ from their initial perspectivesJudgment and Decision Making: Mitigate Harmonic’s risk, manage expenses, comprehension of the relative liabilities and benefits of potential actions, analyzing information and evaluating results to choose the best solution and solve problemsConsultative Sales: Must exhibit ability to effectively comprehend, analyze, and resolve sales situations within the construct of the typical and newly developed strategic accountsLanguage: English language plus a Scandinavian language Interpersonal Skills: Must demonstrate a high EQ and have the ability to maintain constructive, assertive, collaborative and cooperative working relationships with peers and cross functional organizationsUpdating and Using Relevant Knowledge: Must keep up-to-date with technical, operational, and commercial aspects of Harmonic’s products, services and solutions and knowledge of external best in class marketing solutions and approachesCreativity: Develop creative tactical sales positioning and solution selling methods to suit demanding sales situationsSoftware Tool and Programs: Use of Harmonic’s standardized applications to optimize the execution of deliverablesEducation, TrainingBS / BA. MBA desired. A minimum of 7 years of related experience within the market sectors and accounts targeted requiredTravel requirementsEnthusiasm, ability and willingness to travel extensively to work on challenging client opportunities#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Field Service Engineer Open Service & Support Farnborough, United Kingdom GBR Mar 29th, 2019 12:00AM Type: Regular-Full TImeKey Responsibilities:A Field Service Engineer (FSE) performs installation, integration, configuration, commissioning, test, training, tuning, troubleshooting, and break/fix activities for Harmonic’s VOS Cloud based digital media Distribution and Playout solutions for Southern Europe customers .  The regional Field Service Engineers (FSE) are  primary resources for on-site Customer support and troubleshooting.  Duties include, but are not limited to:Delivering technical support to Harmonic Customers in the region, both on-site and remotely.Provision of system commissioning and Customer acceptance testing.Provide on-site and remote support for Harmonic hardware and software applications.Resolving equipment performance issues within Harmonic equipment and in conjunction with Application Partners, utilizing Harmonic’s technical issue logging/escalation systems as appropriate.Provision of technical and operational training to Harmonic Customers and Partners.Use of the Harmonic internal Customer Relationship Management databases to ensure accurate logging of relevant details.Work on complex problems where analysis of ‘system-wide’ situations or data requires an in-depth evaluation of multiple factors.Investigate, diagnose and resolve Customer issues on site in a timely manner and if needed escalate problems for assistance.Use independent, professional judgment to avoid errors that would impact Customer Service.Regular follow up of the customer overall Service and Support situation to ensure Service Level Agreements are properly delivered to Premium customers. Required Job Skills:Deep knowledge/experience in IT infrastructures and server based technologies is a must have, including Unix/Linux systems, Virtual Machines, OpenStack, Docker, micro-services, …Working knowledge/experience with Cloud based technologies and architecture is a need including deep understanding in at least one among AWS, Google Cloud, Azure, OVH, …Working knowledge and/or experience with audio/video compression formats and familiarity with the broadcast and multimedia industry will be highly welcome. Working knowledge/experience with Video Distribution over IP: IPTV, OTT, transcoding, origin/packaging, CDN  is highly desirable.Disk storage technologies knowledge/experience including: NAS, SAN, SCSI, Fibre Channel, RAID. Networking knowledge/experience with Ethernet, routers, switches, hubs, TCP/IP, CIFS, and NFS.Certification CCNA or equivalent is a plus.Working knowledge/experience with 3rd party broadcast products, including: Real Time MPEG  Encoders, Automation Systems, Non-linear Edit Suites, Video Switchers/Routers will be welcome. Years of Direct Experience Required:A minimum of three years of relevant work experience is required.  Direct experience providing post-sales service and technical support to Customers within IT infrastructure and/or Television Broadcast Industry in the region is needed. Areas of Direct Experience:Experience in installing and supporting Cloud base, VM Ware or bare metal solutions for the Digital Video/Broadcast and/or IT Storage Industries is a major plus. Knowledge of digital video and audio broadcast technology and operational practices, experience with products that transport, encode, compress, store and play out audio and video media for the Broadcast Industry, with a strong emphasis on a systems perspective.  Some pre-sales technical support may also be required to augment the existing pre-sales technical team in the region.   Educational Requirements:A technical college degree in Electrical Engineering/Computer Science preferred, or equivalent work experience is acceptable.  Travel and LocationThe location is in the UK.This position requires travel within the EMEA Region from time to time, based on short notice. LanguagesFluent English is a must to have.Requisition:.#LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment
nasdaq:hlit www.harmonicinc.com www.harmonicinc.com Jun 8th, 2019 12:00AM Systems Engineer Open Service & Support Farnborough, United Kingdom GBR May 3rd, 2019 12:00AM Harmonic (NASDAQ: HLIT), the worldwide leader in video delivery technology and services, enables media companies and service providers to deliver ultra-high-quality broadcast and OTT video services to consumers globally. The company has also revolutionized cable access networking via the industry’s first virtualized CCAP solution, enabling cable operators to more flexibly deploy gigabit internet service to consumers’ homes and mobile devices. Whether simplifying OTT video delivery via innovative cloud and software-as-a-service (SaaS) technologies, or powering the delivery of gigabit internet cable services, Harmonic is changing the way media companies and service providers monetize live and VOD content on every screen. More information is available at www.harmonicinc.com.The company has 1,300 employees worldwide with 300 employees in France dispersed throughout three locations (Rennes, Brest and Issy-les-Moulineaux).We offer a flexible and fulfilling work environment with the ability to help our employees learn, grow and evolve throughout their career.We are looking for our new System Engineer!Location: Europe (Milano, Paris, Madrid, London, Frankfurt, Amsterdam)As a member of the Harmonic Professional Services team, the Systems Engineer will:Ensure technical lead on Harmonic projects, plan and execute complex video infrastructure projects, in close working relationship with the Project Managers;Deploy the latest technologies in video delivery for live and time-shifted digital television via traditional medium, or on the latest cloud infrastructure;Configure and test hardware and/or software products, including third party equipment such as network routers, servers, and storage systems to customer-specific parameters;Develop system Functional Verification Tests (FVT) including defining subsystem acceptance criteria;Plan and conduct end-to-end system integration testing and operationalize the delivered system;Create scripts for validation of systems operations and performance; Troubleshoot and analyze technical problems related to cloud, virtualization, video/audio compression, storage, editing, transcoding, and encryption;Conduct customer training of the delivered equipment;Perform regular activity reporting on projects. Required experience and skills:Broad systems and software knowledge required with technical depth in:cloud deployment, containerization, virtualization, networking, SaaSservers & storage productsvideo compression, stream processing, video related applicationsAnalytical and troubleshooting skills in those areas;Ability to provide technical leadership in system integration projects. Strong autonomy, analysis capacity and sense of synthesis. Organized;Interest for customer relations and services. Initiative and reactivity;Strong verbal, written and interpersonal communications skills. Team-building skills;Interest for international mobility, fluent English;Good understanding of systems engineering processes;Experience in generating highly technical documents and reports is a plus;Operating systems:  Linux distros (CentOS, Ubuntu), Unix administrationCloud and containers environments: Docker/Containers, Kubernetes, Mesos, AWS, Google Cloud, Microsoft Azure, and hybrid cloudsData Center technologies:  VMware vSphere and Hyper-V multi-tenant data center infrastructure, including IaaS, SaaS, PaaS.Networking:  IP routing (RIP, OSPF), IP multicast (ASM, SSM, PIM, IGMPv1/2/3), QoS (DiffServ, queuing), and switching. CCNA/CCNP is a plusKnowledge of scripting tools:  Python scripting, RestFul, Ansible, shell scriptingDigital video system architectures from signal acquisition to delivery for  IPTV, Cable and OTTMPEG-2/MPEG-4/HEVC video compression and encoding standards, stream processing, OTT HLS and MPEG-DASH formatsEducation:  Bachelor’s degree or engineering school in Computer Science, Electrical EngineeringTravel requirements: This position requires significant travel #LI-CN1 Jun 8th, 2019 09:20AM Jun 8th, 2019 09:20AM Technology Technology Hardware & Equipment

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