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nasdaq:hood
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www.robinhood.com
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boards.greenhouse.io
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Aug 10th, 2019 12:00AM
|
User Experience Researcher, UK
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Open
|
Product
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 8th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<p><span style="font-weight: 400;">About the role:</span></p>
<p><span style="font-weight: 300;">Research has been central to our product development and business strategy since the very beginning - and our team continues to grow, along with our user base and product. </span><span style="font-weight: 300;">Working on the research team at Robinhood, you’ll help us systematically understand how people interact with financial products and how they think and feel about money.</span></p>
<p> </p>
<p><span style="font-weight: 400;">As a User Experience Researcher, you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Proactively and independently identify and articulate high-impact questions from a product or business perspective</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Have the skills to answer those questions, including strong command of a range of qualitative methods and comfort with quantitative methods - especially survey development and related data analysis</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Independently plan and lead research end to end, including strategic, foundational, iterative, and evaluative research</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Represent the voice of the user throughout the whole product development process, working closely with PMs, designers, engineers, and leadership</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Clearly communicate your research insights to the right people at the right time, ensuring that the team translate research findings to product and business impact</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Contribute to the development of a data-driven understanding of Robinhood users and potential users that has a long shelf life, serving as a framework for research, product design and development, marketing, and business going forward</span></li>
</ul>
<p><span style="font-weight: 400;">Some skills we consider critical to being a User Experience Researcher:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">A total of 6-8+ years of qualitative research experience. Research experience can either be industry-only, or a combination of industry experience and an advanced degree that includes having done research in an academic setting</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Advanced degree, either Masters or PhD, in one Human-Computer Interaction, Psychology, Behavioural Economics, Anthropology, Sociology, or similar</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">A demonstrable record of applying your research skills to create product and business impact</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strong work ethic, excellent organisation and communication skills</span></li>
<li style="font-weight: 300;"><em><span style="font-weight: 300;">Most importantly, love and care for your craft</span></em></li>
</ul>
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|
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|
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Aug 10th, 2019 12:14PM
|
Aug 10th, 2019 12:14PM
|
Robin Hood
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Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 11th, 2019 12:00AM
|
Compliance Associate, UK
|
Open
|
Operations
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 8th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<h4><span style="font-weight: 400;">About the Role</span></h4>
<p><span style="font-weight: 300;">The Compliance Associate will be responsible for designing and implementing processes and controls. This includes monitoring exception reports to identify market manipulation and suspicious activity as well as drafting responses to regulatory inquiries. The associate will support the team in managing regulatory risk and monitoring customer behaviour to ensure we meet our requirements under firm’s policies, procedures and the relevant FCA’s rules and regulations. </span></p>
<p> </p>
<p><span style="font-weight: 300;">As a Compliance Associate you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Investigate and draft responses to regulatory inquiries</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Perform trade surveillance reports, investigate anomalies and make determinations</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Perform investigations into suspicious activity, make determinations and write Suspicious Activity Reports</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Manage and resolve escalated issues from cross-functional teams</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Conduct internal testing of functional areas such as Robinhood’s Customer Identification and Know Your Customer program</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Develop and implement process improvements to increase quality and scalability</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a Compliance Associate:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Bachelor’s Degree</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">2+ years working in compliance or a relevant function</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">General understanding of brokerage operation and compliance functions</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Self-starter with ability to work independently</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Good written and verbal communication, analytical skills and strong attention to detail</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to effectively manage multiple priorities and adapt to a changing environment</span></li>
</ul>
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|
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Aug 11th, 2019 12:27PM
|
Aug 11th, 2019 12:27PM
|
Robin Hood
|
Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 12th, 2019 12:00AM
|
Customer Operations Specialist, UK
|
Open
|
Customer Experience
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 8th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<h4><span style="font-weight: 400;">About the Role</span></h4>
<p><span style="font-weight: 300;">The Operations Specialist sits within our Client Services operation. This role responds to a wide variety of inquiries that are escalated from other parts of the organisation. This role is expected to increase loyalty with every interaction.</span></p>
<p> </p>
<p><span style="font-weight: 300;">As a Customer Operations Specialist you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Handle escalated issues promptly using strong interpersonal skills in a professional manner via phone, email, and social channels.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Managing customer issues/expectations in accordance with the process guide</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Defuse complicated or frustrating customer situations.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Through conflict resolution create a positive customer experience.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Quickly diagnose and provide a path to resolving inquiries</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Research and resolution of our most complex issues</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Other responsibilities based on business and market conditions</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a great Customer Operations Specialist:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Bachelor’s Degree or equivalent work experience</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">2+ years experience in a support/service role for a financial services company or technical support organisation</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Attention to detail, and the ability to manage changing priorities</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">The ability to quickly defuse customer anxiety through exceptional customer service skills</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to think critically and apply logical problem-solving skills to isolate and resolve issues in a timely manner</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Must be able to act independently and be self-motivated</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strong written, verbal and organisation skills</span></li>
</ul>
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|
|
|
|
Aug 12th, 2019 01:21PM
|
Aug 12th, 2019 01:21PM
|
Robin Hood
|
Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 12th, 2019 12:00AM
|
Compliance Associate, UK
|
Open
|
Operations
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 8th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<h4><span style="font-weight: 400;">About the Role</span></h4>
<p><span style="font-weight: 300;">The Compliance Associate will be responsible for designing and implementing processes and controls. This includes monitoring exception reports to identify market manipulation and suspicious activity as well as drafting responses to regulatory inquiries. The associate will support the team in managing regulatory risk and monitoring customer behaviour to ensure we meet our requirements under firm’s policies, procedures and the relevant FCA’s rules and regulations. </span></p>
<p> </p>
<p><span style="font-weight: 300;">As a Compliance Associate you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Investigate and draft responses to regulatory inquiries</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Perform trade surveillance reports, investigate anomalies and make determinations</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Perform investigations into suspicious activity, make determinations and write Suspicious Activity Reports</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Manage and resolve escalated issues from cross-functional teams</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Conduct internal testing of functional areas such as Robinhood’s Customer Identification and Know Your Customer program</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Develop and implement process improvements to increase quality and scalability</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a Compliance Associate:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Bachelor’s Degree</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">2+ years working in compliance or a relevant function</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">General understanding of brokerage operation and compliance functions</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Self-starter with ability to work independently</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Good written and verbal communication, analytical skills and strong attention to detail</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to effectively manage multiple priorities and adapt to a changing environment</span></li>
</ul>
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|
|
|
|
Aug 12th, 2019 01:21PM
|
Aug 12th, 2019 01:21PM
|
Robin Hood
|
Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 13th, 2019 12:00AM
|
Customer Operations Specialist, UK
|
Open
|
Customer Experience
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 8th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<h4><span style="font-weight: 400;">About the Role</span></h4>
<p><span style="font-weight: 300;">The Operations Specialist sits within our Client Services operation. This role responds to a wide variety of inquiries that are escalated from other parts of the organisation. This role is expected to increase loyalty with every interaction.</span></p>
<p> </p>
<p><span style="font-weight: 300;">As a Customer Operations Specialist you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Handle escalated issues promptly using strong interpersonal skills in a professional manner via phone, email, and social channels.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Managing customer issues/expectations in accordance with the process guide</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Defuse complicated or frustrating customer situations.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Through conflict resolution create a positive customer experience.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Quickly diagnose and provide a path to resolving inquiries</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Research and resolution of our most complex issues</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Other responsibilities based on business and market conditions</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a great Customer Operations Specialist:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Bachelor’s Degree or equivalent work experience</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">2+ years experience in a support/service role for a financial services company or technical support organisation</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Attention to detail, and the ability to manage changing priorities</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">The ability to quickly defuse customer anxiety through exceptional customer service skills</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to think critically and apply logical problem-solving skills to isolate and resolve issues in a timely manner</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Must be able to act independently and be self-motivated</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strong written, verbal and organisation skills</span></li>
</ul>
|
|
|
|
|
Aug 13th, 2019 01:10PM
|
Aug 13th, 2019 01:10PM
|
Robin Hood
|
Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 18th, 2019 12:00AM
|
Customer Operations Specialist, UK
|
Open
|
Customer Experience
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 16th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<h4><span style="font-weight: 400;">About the Role</span></h4>
<p><span style="font-weight: 300;">The Operations Specialist sits within our Client Services operation. This role responds to a wide variety of inquiries that are escalated from other parts of the organisation. This role is expected to increase loyalty with every interaction.</span></p>
<p> </p>
<p><span style="font-weight: 300;">As a Customer Operations Specialist you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Handle escalated issues promptly using strong interpersonal skills in a professional manner via phone, email, and social channels.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Managing customer issues/expectations in accordance with the process guide</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Defuse complicated or frustrating customer situations.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Through conflict resolution create a positive customer experience.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Quickly diagnose and provide a path to resolving inquiries</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Research and resolution of our most complex issues</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Other responsibilities based on business and market conditions</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a great Customer Operations Specialist:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Bachelor’s Degree or equivalent work experience</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">2+ years experience in a support/service role for a financial services company or technical support organisation</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Attention to detail, and the ability to manage changing priorities</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">The ability to quickly defuse customer anxiety through exceptional customer service skills</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to think critically and apply logical problem-solving skills to isolate and resolve issues in a timely manner</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Must be able to act independently and be self-motivated</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strong written, verbal and organisation skills</span></li>
</ul>
|
|
|
|
|
Aug 18th, 2019 12:56PM
|
Aug 18th, 2019 12:56PM
|
Robin Hood
|
Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 20th, 2019 12:00AM
|
Communications Lead, UK
|
Open
|
Communications
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 15th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<p><span style="font-weight: 400;">About the Role</span></p>
<p><span style="font-weight: 300;">In the UK, a lot of people don’t yet know about investing and very few people know how Robinhood can help them invest. You are here to change that. We're looking for our first Communications team member outside of the US, to design and build the UK communications strategy. This person will understand the pain-points of potential customers and develop communications strategies to overcome them, help shape Robinhood’s corporate and consumer narrative, highlight business momentum and build our consumer brand as we look to grow the UK business. Reporting into our UK President, you will set up and execute communications strategies for critical business announcements and milestones, establish our tone for various communications issues, and be a trusted leader within the company. This is a great opportunity to join a fast-growing company as the first communications person outside of the US.</span></p>
<p><span style="font-weight: 300;">In this role, you’ll:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Spend time talking to, and gathering data about our customers and potential partners, to inform your communications strategies</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Communicate closely with top business, technology, and financial media about our products and business </span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Collaborate with multiple teams across the company such as Product, Engineering, Legal, Compliance, People, and Marketing</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Be a trusted advisor to our UK President</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strategically identify opportunities for the company to create or join public conversations to shape viewpoints</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Handle proactive and reactive communications around topics related to security, privacy, employment and culture, regulation, and more</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Develop communications plans around sensitive matters, and execute as needed</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Be a key partner to, and collaborator with the larger communications team, and support other announcements </span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Manage agency partners as needed</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Create communications materials (blog posts, messaging documents, statements, briefing materials, and more)</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a strong UK Communications candidate:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">5-9 years of communications or public relations experience in-house or at a top agency</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Stellar written and verbal communication skills</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Existing relationships with technology and business press</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to juggle multiple projects with different (and often changing) deadlines</span></li>
</ul>
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|
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Aug 20th, 2019 12:40PM
|
Aug 20th, 2019 12:40PM
|
Robin Hood
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Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 21st, 2019 12:00AM
|
Customer Operations Specialist, UK
|
Open
|
Customer Experience
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 16th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<h4><span style="font-weight: 400;">About the Role</span></h4>
<p><span style="font-weight: 300;">The Operations Specialist sits within our Client Services operation. This role responds to a wide variety of inquiries that are escalated from other parts of the organisation. This role is expected to increase loyalty with every interaction.</span></p>
<p> </p>
<p><span style="font-weight: 300;">As a Customer Operations Specialist you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Handle escalated issues promptly using strong interpersonal skills in a professional manner via phone, email, and social channels.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Managing customer issues/expectations in accordance with the process guide</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Defuse complicated or frustrating customer situations.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Through conflict resolution create a positive customer experience.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Quickly diagnose and provide a path to resolving inquiries</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Research and resolution of our most complex issues</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Other responsibilities based on business and market conditions</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a great Customer Operations Specialist:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Bachelor’s Degree or equivalent work experience</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">2+ years experience in a support/service role for a financial services company or technical support organisation</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Attention to detail, and the ability to manage changing priorities</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">The ability to quickly defuse customer anxiety through exceptional customer service skills</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to think critically and apply logical problem-solving skills to isolate and resolve issues in a timely manner</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Must be able to act independently and be self-motivated</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strong written, verbal and organisation skills</span></li>
</ul>
|
|
|
|
|
Aug 21st, 2019 01:02PM
|
Aug 21st, 2019 01:02PM
|
Robin Hood
|
Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 22nd, 2019 12:00AM
|
Communications Lead, UK
|
Open
|
Communications
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 15th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<p><span style="font-weight: 400;">About the Role</span></p>
<p><span style="font-weight: 300;">In the UK, a lot of people don’t yet know about investing and very few people know how Robinhood can help them invest. You are here to change that. We're looking for our first Communications team member outside of the US, to design and build the UK communications strategy. This person will understand the pain-points of potential customers and develop communications strategies to overcome them, help shape Robinhood’s corporate and consumer narrative, highlight business momentum and build our consumer brand as we look to grow the UK business. Reporting into our UK President, you will set up and execute communications strategies for critical business announcements and milestones, establish our tone for various communications issues, and be a trusted leader within the company. This is a great opportunity to join a fast-growing company as the first communications person outside of the US.</span></p>
<p><span style="font-weight: 300;">In this role, you’ll:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Spend time talking to, and gathering data about our customers and potential partners, to inform your communications strategies</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Communicate closely with top business, technology, and financial media about our products and business </span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Collaborate with multiple teams across the company such as Product, Engineering, Legal, Compliance, People, and Marketing</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Be a trusted advisor to our UK President</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strategically identify opportunities for the company to create or join public conversations to shape viewpoints</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Handle proactive and reactive communications around topics related to security, privacy, employment and culture, regulation, and more</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Develop communications plans around sensitive matters, and execute as needed</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Be a key partner to, and collaborator with the larger communications team, and support other announcements </span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Manage agency partners as needed</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Create communications materials (blog posts, messaging documents, statements, briefing materials, and more)</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a strong UK Communications candidate:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">5-9 years of communications or public relations experience in-house or at a top agency</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Stellar written and verbal communication skills</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Existing relationships with technology and business press</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to juggle multiple projects with different (and often changing) deadlines</span></li>
</ul>
|
|
|
|
|
Aug 22nd, 2019 12:42PM
|
Aug 22nd, 2019 12:42PM
|
Robin Hood
|
Financials
|
Banks
|
|
nasdaq:hood
|
www.robinhood.com
|
boards.greenhouse.io
|
Aug 24th, 2019 12:00AM
|
Customer Operations Specialist, UK
|
Open
|
Customer Experience
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Aug 16th, 2019 12:00AM
|
|
<h4><span style="font-weight: 400;">About the Company</span></h4>
<p><span style="font-weight: 300;">Robinhood is democratising our financial system. Since launching in the U.S., Robinhood has empowered more than six million Americans to participate in the financial markets. Now, we're working on bringing Robinhood's investing platform to the U.K. Be a part of the small and fast-growing London team that's scaling our mission globally. </span></p>
<p><span style="font-weight: 300;">Robinhood was named Fast Company's 11th Most Innovative Company in the World (2016), a CNBC Disruptor 50 (2019), and recognized on LinkedIn's Top Startups list (2018). We're backed with more than $860 million in capital from top-tier investors such as DST Global, NEA, Index Ventures, Thrive Capital, Sequoia, and KPCB, and were most recently valued at $7.6 billion. Robinhood has offices in Menlo Park, California, Lake Mary, Florida, and London, United Kingdom.</span></p>
<p><span style="font-weight: 300;">Robinhood means Robinhood Markets, Inc. and its subsidiaries, including Robinhood Financial LLC (member SIPC), Robinhood Securities, LLC, Robinhood Crypto, LLC, and Robinhood International, Ltd. </span></p>
<p> </p>
<h4><span style="font-weight: 400;">About the Role</span></h4>
<p><span style="font-weight: 300;">The Operations Specialist sits within our Client Services operation. This role responds to a wide variety of inquiries that are escalated from other parts of the organisation. This role is expected to increase loyalty with every interaction.</span></p>
<p> </p>
<p><span style="font-weight: 300;">As a Customer Operations Specialist you will:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Handle escalated issues promptly using strong interpersonal skills in a professional manner via phone, email, and social channels.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Managing customer issues/expectations in accordance with the process guide</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Defuse complicated or frustrating customer situations.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Through conflict resolution create a positive customer experience.</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Quickly diagnose and provide a path to resolving inquiries</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Proactively identify ways to avoid recurrence of customer contacts by recommending changes to improve processes and knowledge articles</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Research and resolution of our most complex issues</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Other responsibilities based on business and market conditions</span></li>
</ul>
<p><span style="font-weight: 300;">Some things we consider critical to being a great Customer Operations Specialist:</span></p>
<ul>
<li style="font-weight: 300;"><span style="font-weight: 300;">Bachelor’s Degree or equivalent work experience</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">2+ years experience in a support/service role for a financial services company or technical support organisation</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Attention to detail, and the ability to manage changing priorities</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">The ability to quickly defuse customer anxiety through exceptional customer service skills</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Ability to think critically and apply logical problem-solving skills to isolate and resolve issues in a timely manner</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Must be able to act independently and be self-motivated</span></li>
<li style="font-weight: 300;"><span style="font-weight: 300;">Strong written, verbal and organisation skills</span></li>
</ul>
|
|
|
|
|
Aug 24th, 2019 12:52PM
|
Aug 24th, 2019 12:52PM
|
Robin Hood
|
Financials
|
Banks
|