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LivePerson

- NASDAQ:LPSN
Last Updated 2019-07-15

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nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Implementation Manager Open Commercial S&M London, Greater London, England, United Kingdom London GBR Jun 20th, 2019 12:00AM <p>LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</p> <p>LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</p> <p>Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to a conversational relationship on the LiveEngage platform.</p> <p>Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you!  LivePerson is currently seeking a customer focused and experienced professional to join our team as an <strong>Implementation Manager (IM)</strong> for delivery and execution of all key solutions and implementations for LivePerson accounts within our Technical Solutions and Delivery organization.</p> <p>The IM is a key and pivotal role within our delivery team.  The IM both owns and manages all the project management aspects of a customer's program.  They are the trusted advisor on all Technical solutions and LivePerson product capabilities.  They will bring technical design, analysis, development and consulting to enterprise clients. The key areas of responsibility for this role are as follows:</p> <p>At LivePerson, we're inspired by working together energetically, providing outstanding service to our customers, and getting involved in our local communities as part of living the mission we share to create lasting, meaningful connections that go well beyond mere interactions.  We believe that meaningful connections enable a deeper level of trust and appreciation among all of us at LivePerson, and these connections empower us to execute quickly and achieve truly outstanding results. We also strive to ensure that our products help customers create meaningful connections with their own customers, creating lifetime value for their businesses, and for ours.</p> <p>Fast-paced, innovative, and entrepreneurial, we view our global workplace as a single community, strengthened by our values of personal ownership and our commitment to helping others.</p> <p><strong>What You Will Own:</strong></p> <p>The Implementation Manager (IM) is a tenacious delivery manager with a laser focus upon the delivery of a LivePerson solution that meets the immediate needs of the client and which is delivered within the Time to Live (T2L) goals of our organisation. The IM harnesses the expert delivery capability of LivePerson’s staff and manages the customer expectation throughout the implementation and delivery process.</p> <ul> <li><strong>Implementation Planning</strong> – The IM designs and controls the project kick off process and ensures customer requirements are met within a detailed delivery plan and is ultimately responsible for scope, time, cost and quality.</li> <li><strong>Plan Baseline</strong> – The IM will establish a project baseline and detailed plan for each implementation which will determine work packages, client and LivePerson resources, responsibilities and timelines necessary to meet customer and LivePerson objectives. The project plan will be in the form of a high level Gantt chart which clearly defines overall plan, interdependencies and major plan milestones.</li> <li><strong>Project Management</strong> – The IM will ensure all aspects of scope, time, quality and cost are achieved or bettered through our comprehensive project management methodology. The IM will manage the Customer kick off meeting and define and control all resources identified from that meeting to ensure the agreed scope is appropriately achieved.</li> <li><strong>Project Communication</strong> – The IM will communicate plan milestones and general progress through weekly client updates.</li> <li><strong>Resource Allocation</strong> – The IM will identify all delivery resource needs and request resources in line with plan requirements. The IM is ultimately responsible for the quality of all delivery capability and must escalate any deficiency in order that the agreed delivery plan may be met.</li> <li><strong>Post Delivery Handover </strong>– It is the IM’s responsibility to ensure the client is managed in the transition to post-implementation. This must include appropriate and detailed handover to our technical support organisation and the assigned CSM/AM. Each implementation must be formally closed down with a customer handover session and post-delivery review.</li> </ul> <p><strong>What You Need for Success:</strong></p> <ul> <li>Expert level project management skills.</li> <li>Experience with multiple implementations in a SaaS environment.</li> <li>Excellent oral and written communication skills.</li> <li>Technologically savvy and quick adaptation of new product knowledge.</li> <li>Ability to clearly and succinctly build a case/argument and influence by persuasive means the desired outcome with the client.</li> <li>Credible and confident at presenting practical ideas to senior executives within the clients organisation.</li> </ul> <p> </p> <p><strong>Measure of Success:</strong></p> <ul> <li><strong>Customer Success</strong> – Excellent Customer Survey feedback following implementation and handover.</li> <li><strong>Time to Live</strong> – Achievement of the time to live goals set out in the Customer Success business objectives for each year in operation.</li> </ul> <p> </p> <p><strong>We care about you.<br></strong>LivePerson works hard to create a positive employee experience, your life outside of the office is important to us. We support our teams with great benefits, like pension plans, medical and dental plans, paid maternity and paternity leave, and a competitive paid 28 days vacation program that enables our family to take the time they need to recharge.</p> <p><strong>We want you to feel part of our LivePerson family.<br></strong>Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!  </p> <p>You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals</p> <p><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.<br></strong>To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</p> <p><em>LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Sales Consultant Open Commercial S&M London, Greater London, England, United Kingdom London GBR Jun 20th, 2019 12:00AM <p>LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</p> <p>LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</p> <p>Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to a conversational relationship on the LiveEngage platform.</p> <p>At LivePerson, we're inspired by working together energetically, providing outstanding service to our customers, and getting involved in our local communities as part of living the mission we share to create lasting, meaningful connections that go well beyond mere interactions.  We believe that meaningful connections enable a deeper level of trust and appreciation among all of us at LivePerson, and these connections empower us to execute quickly and achieve truly outstanding results.  We also strive to ensure that our products help customers create meaningful connections with their own customers, creating lifetime value for their businesses, and for ours.</p> <p>Fast-paced, innovative, and entrepreneurial, we view our global workplace as a single community, strengthened by our values of personal ownership and our commitment to helping others.</p> <p>The candidate we are looking for in this exciting Sales Consultant / Pre-Sales role is an individual that will be instrumental in empowering our Sales Executives to meet and exceed their quota's by delivering on the qualities that makes a Sales Consulting role the best job in the software industry.</p> <p>The successful candidate will be based in London and will also support other European markets as needed, so Spanish, German and/or French-speaking candidates will have an advantage.</p> <p><strong>What You Will Own:</strong></p> <ul> <li>Providing pre-sales expertise to support the sales team in winning new license sales revenue for LivePerson solutions.</li> <li>Providing specialist technical and business knowledge related to LivePerson solutions.</li> <li>Liaising with the LivePerson Product House on enhancements, future directions for LivePerson solutions.</li> <li>Successfully create, present and deliver meetings, presentations, workshops, seminars and events as required.</li> <li>Deeply involved with the bid team in supporting the RFx process with prospective and existing customers.</li> <li>Developing and communicating Business, Technical, and Solution value propositions around the LivePerson solutions.</li> <li>Understand customer requirements and articulate how the LivePerson platform can deliver on the stakeholder business objectives and goals.</li> <li>Support the construction of sound ROI models and business cases to demonstrate the potential value and return for customers in deploying the LivePerson solution.</li> <li>Monitoring and communicating competitive activity and LivePerson’s USP’s and differentiators.</li> <li>Educating and training the Sales Team/Partners on the LivePerson platform and solutions.</li> <li>Demonstrate the LivePerson platform and solutions.</li> <li>Describe LivePerson solution implementation and performance management service offerings and their relevance to customer needs.</li> </ul> <p><strong>What You Need for Success:</strong> </p> <p>Technical Competencies:</p> <ul> <li>Working knowledge of web technologies.</li> <li>Working knowledge of mobile app development technologies.</li> <li>Working knowledge of nodeJS is an advantage.</li> <li>Experience of Solution Architecture and integration technologies.</li> </ul> <p>Functional Sales Competencies:</p> <ul> <li>Sales Process Acumen.</li> <li>Competitive Awareness.</li> </ul> <p>Business Competencies:</p> <ul> <li>Customer Needs Analysis.</li> <li>Solution Mastery.</li> <li>Understanding of a number of industries and their customer experience strategies.</li> <li>Understanding of contact centre’s is an advantage.</li> <li>Professional/Technical Depth &amp; Credibility.</li> </ul> <p><strong>Job Requirements:</strong></p> <ul> <li>3+ years as a sales consultant (engineer) or pre-sales.</li> <li>BA or BS Degree is preferred.</li> <li>Experience of working with Digital/Web/Mobile, CXM, CRM, eCommerce software.</li> <li>Experience of working with Customer Contact Center’s is preferred.</li> <li>Strong written and spoken English is mandatory.</li> <li>We are searching for language skills in German, Spanish and French.</li> <li>Experience of key target industries for LivePerson such as Telco, Financial Services, Travel, Retail is an advantage.</li> <li>Willingness to travel.</li> </ul> <p><strong>We care about you.<br></strong>LivePerson works hard to create a positive employee experience, your life outside of the office is important to us. We support our teams with great benefits, like pension plans, medical and dental plans, paid maternity and paternity leave, and a competitive paid 28 days vacation program that enables our family to take the time they need to recharge.</p> <p><strong>We want you to feel part of our LivePerson family.<br></strong>Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!  </p> <p>You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals</p> <p><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.<br></strong>To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</p> <p><em>LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Implementation Team Lead Open Commercial S&M London, Greater London, England, United Kingdom London GBR Jun 25th, 2019 12:00AM <p><strong>Company Overview</strong></p> <p><span style="font-weight: 400;">LivePerson is a global leader in brand to consumer digital communications. Our investment in artificial intelligence, bots, big data technologies, real-time analytics and a world-class hosted messaging platform makes our technology possible at scale and serves the world’s largest enterprises with companies such as American Express, IBM, T-Mobile, Lowes, Home Depot and many others.</span></p> <p><span style="font-weight: 400;">Our company was the innovator and is a leader of online chat and is now leading the industry in the move to messaging. This is a very unique time to enter the company as we spent the past four years building a new platform called LiveEngage.  Our goal is to disrupt the 1-800 number and enable consumers to message brands with their mobile devices like they message their friends and family with Whatsapp, Facebook Messenger, and SMS. We are successfully pivoting out from our core of chat to this new transformational opportunity with most of our customers now on the new LiveEngage platform.</span></p> <p><span style="font-weight: 400;">Join the revolution and work on one of the biggest OpenStack clouds in the world!  We give our employees the opportunity to shape the future of the organization and design their own career.  </span></p> <p><strong>Job Summary</strong></p> <p><span style="font-weight: 400;">The Implementation Delivery Team leader has overall accountability and responsibility for onboarding, deployments, project management, implementation and innovation within the commercial segment In EMEA and APAC. In this role, you will have the opportunity to make a significant contribution to helping LivePerson’s commercial customers transform their conversations and relationships with their own consumers through our LiveEngage platform, services and strategic insights.  Delivering sustainable value to our commercial customers and profitably growing LivePerson's business is critical to the overall success of Liveperson.</span></p> <p><span style="font-weight: 400;">You will work closely with the Director of Int’ Commerical Sales and Account Management to build compelling strategic account growth and implementation plans for each of their commercial customers. Additionally, you will work closely with the Global service delivery organization to ensure we are delivering consistent and world-class implementation and service to our customers.  Furthermore, you will be responsible for participating and at times lead strategic cross-functional business innovation initiatives that define, build and deploy, to all of LivePerson global customers, new platform capabilities, partnerships and programs that will drive step growth both for our customers and Liveperson. </span></p> <p><span style="font-weight: 400;">Lastly, the service delivery team lead  role will include managing and motivating a dedicated IMs, SEs, CDMs team, lead and drive transformation, growth and optimization strategies for the customers, become a trusted advisor consulting the customers on best practices, and collaborating with LivePerson’ teams on new innovations, product roadmap features, new solutions, market insights, solution adoption and implementations.</span></p> <p><strong>Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead weekly business and strategy updates to the Liveperson leadership team on the progress of all projects and implementations.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain subject matter expertise on the Liveperson technology, all supporting services, and best practices and effectively communicate all offerings and product enhancements to the customers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate and/or Lead strategic cross-functional innovation projects and operating plans to drive innovation, growth and operational excellence across Liveperson and with the customers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage, recruit and retain top IM, SE, CDM talent and coach, manage and mentor the existing team. Set clear and effective individual and team targets that are focused on profitable growth and client satisfaction.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advocate industry and customer needs, feature requests and goals within the Liveperson organization to support and enable the prioritization and timely investment in innovation that keeps Liveperson ahead of the market</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help establish monitor, report and analyze processes for implementation/integration/deployment projects, to keep improving our deliverables and increase CSAT.</span></li> </ul> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Liaise with internal departments to ensure that customer issues are dealt with in a timely and efficient manner</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support the sales process with new prospects and ensure service delivery owns and drives the relationship from the beginning and ensure the initial customer implementation on the Liveperson platform is optimized and successful.</span></li> </ul> <p><strong>Qualifications</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s degree in a relevant field. MBA strongly preferred.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">At least 5+ years of proven experience with managing multiple implementations in a SaaS environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven leadership experience (at least 3 years) with the ability to build, motivate and direct a team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent client relationship, team leadership and delivery skills with the demonstrated ability to communicate effectively throughout all levels of an organization.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent business data analysis and modelling expertise</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Possesses a high level of initiative.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technologically savvy and quick adaptation of new product knowledge.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Handles stressful situations and deadline pressures well</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical, assessment and problem-solving skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong interpersonal skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self starter, ability to work with limited supervision, multi-tasker</span></li> </ul> <p> </p> <p><strong>We care about you.</strong> <br>LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off  that enables our family to take the time they need to recharge.</p> <p><strong>We want you to feel part of our LivePerson family. <br></strong>Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.</p> <p>You can read more about LivePerson and Our Principles here - <a href="https://www.liveperson.com/company/#guiding-principals">https://www.liveperson.com/company/#guiding-principals</a></p> <p><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.<br></strong>To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</p> <p><em>LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</em></p> <p><span style="font-weight: 400;">You can read more about LivePerson and Our Principles here - </span><a href="https://www.liveperson.com/company/#guiding-principals"><span style="font-weight: 400;">https://www.liveperson.com/company/#guiding-principals</span></a></p> <p><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.<br></strong><span style="font-weight: 400;">To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</span></p> <p><em><span style="font-weight: 400;">LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</span></em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Onboarding Specialist Open LivePerson Automotive Insights & Analytics London, Greater London, England, United Kingdom London GBR Jun 25th, 2019 12:00AM <p><span style="font-weight: 400;">Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</span></p> <p><span style="font-weight: 400;">LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</span></p> <p><span style="font-weight: 400;">Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience. </span></p> <p><span style="font-weight: 400;">The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.</span></p> <p><strong>In this role you will:</strong></p> <ul> <li> <div>Responsible for relationships building between customers and LPA Single point of contact for customer relationship.</div> </li> <li> <div>Expert product knowledge on the LPA Connect platform.</div> </li> <li> <div>Responsible for updating and informing customers of new and available product features.</div> </li> <li> <div>Consistent check-ins with the customer to review account in depth using data tools from company based products</div> </li> <li> <div>Create and maintain Customer Value Proposition for both customer and CAO by providing consistent data from their account and suggest changes as needed.</div> </li> <li> <div>Consult on Best Practices</div> </li> <li> <div>Suggest upgrades when applicable</div> </li> <li> <div>Share predefined value points</div> </li> <li> <div>Single point of contact for new accounts, inclusive of onboarding limited to training, data entry, customized settings and scheduling reports</div> </li> <li> <div>Proactive and reactive troubleshooting on accounts to include code</div> </li> <li> <div>Must conduct business in a detail, organized, and thorough manner</div> </li> <li> <div>Conduct all business in a manner which promotes our core values</div> </li> <li> <div>Create and maintain merchant groups standards documentation which will include, but not be limited to, Drop-ins, Settings, Packages, POC, Members (MID) of the group, UI Standards, etc.</div> </li> </ul> <p><strong>You should be an expert in:</strong></p> <ul> <li> <div>Highly organized and attentive to detail</div> </li> <li> <div>Ability to self-manage, and quickly learn new functionality as necessary</div> </li> <li> <div>Strong ability to multi-task and continually prioritize changing tasks</div> </li> <li> <div>Microsoft Office: Including Excel, PowerPoint, - Google Suite: including Gmail and Calendar</div> </li> <li> <div>Experience with Salesforce CRM system</div> </li> <li> <div>Ad Hoc Reports</div> </li> <li> <div>How to read a potential/statement of work</div> </li> <li> <div>How to complete an account review</div> </li> <li> <div>Create and maintain spreadsheets with various data</div> </li> <li> <div>How to read, implement and update code tag specific to Live Person</div> </li> <li> <div>Ability to provide training to admins and agents as needed</div> </li> <li> <div>How to fill out a formstack</div> </li> <li> <div>Excellent written and verbal communication skills</div> <div> </div> </li> <li> <div>BA/BS or equivalent experience</div> </li> <li> <div>Worked in a Sales Support, Account Management or Inside Sales role</div> <div> </div> </li> <li> <div>Excellent written and verbal communication skills</div> <div> </div> </li> <li> <div>Outstanding interpersonal, relationship building skills conducive to team collaboration</div> </li> </ul> <p><strong>We care about you.</strong> <span style="font-weight: 400;"><br></span><span style="font-weight: 400;">LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with competitive benefits and paid time-off  that enables our family to take the time they need to recharge.</span></p> <p><strong>We want you to feel part of our LivePerson family. <br></strong><span style="font-weight: 400;">Team events, daily snacks and happy hours on occasion will help you settle quickly into your new workplace.</span></p> <p><span style="font-weight: 400;">You can read more about LivePerson and Our Principles here - </span><a href="https://www.liveperson.com/company/#guiding-principals">https://www.liveperson.com/company/#guiding-principals</a></p> <p><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.<br></strong><span style="font-weight: 400;">To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</span></p> <p><em><span style="font-weight: 400;">LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</span></em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Solutions Specialist Open Commercial S&M London, Greater London, England, United Kingdom London GBR Jun 27th, 2019 12:00AM <p>Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</p>\n<p>LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship \u2014 a conversational relationship \u2014 with their millions of consumers.</p>\n<p>Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it\u2019s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre\u2019s become a unified experience.</p>\n<p>The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.</p>\n<p><span style="font-weight: 400;">Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you! \u00a0LivePerson is currently seeking a customer focused and experienced professional to join our team as a </span><strong>Solutions Specialist\u00a0</strong><span style="font-weight: 400;">for Strategic Accounts.</span></p>\n<p><span style="font-weight: 400;">The Solutions Specialist is a key and pivotal role within our Strategic Accounts. \u00a0The person both owns and manages all the Technical aspects of a customer's program. \u00a0They are the trusted advisor on all Technical solutions and LivePerson product capabilities. \u00a0They will bring technical design, analysis, development and consulting to enterprise clients. The key areas of responsibility for this role are as follows:</span></p>\n<p><strong>Key Areas of responsibility:</strong></p>\n<ul>\n<li style="font-weight: 400;"><strong>Design </strong><span style="font-weight: 400;">\u00a0- develops best practice designs on configurations and solutions to meet the technical requirements of a customer's program and/or deployment. \u00a0\u00a0</span></li>\n<li style="font-weight: 400;"><strong>Deployment</strong><span style="font-weight: 400;&technical assets according to the scope and timelines of the customer's project plan and program requirements.  Responsible LiveEngage code deployment with client.</span></li> <li style="font-weight: 400;"><strong>Product Extensions</strong><span style="font-weight: 400;"> – identify applicable use cases and business needs for LivePerson capabilities and successfully deploy into customer’s account.  </span></li> <li style="font-weight: 400;"><strong>Extensive Technical Product Expertise</strong><span style="font-weight: 400;"> - on the suite of LivePerson solutions and capabilities acting as an SME on all LivePerson technical solutions and offerings.</span></li> <li style="font-weight: 400;"><strong>Technical Consulting</strong><span style="font-weight: 400;"> – trusted advisor providing guidance and support on how to apply LivePerson technical solutions to meet business needs.</span></li> <li style="font-weight: 400;"><strong>Technical Solution Management -</strong><span style="font-weight: 400;"> Management of customer technical assets, such as APIs, integrations, widgets and code. Continuous expansion and introduction of new technical solutions to drive usage, adoption and value for customer needs leveraging the set of LivePerson product capabilities.  </span></li> <li style="font-weight: 400;"><strong>Delivering Best practices</strong><span style="font-weight: 400;"> – continuous optimization and improvements in developing and sharing best practices and lessons learned for increasing overall program efficiency through use of technical solutions. </span></li> </ul> <p><strong>Key Activities conducted:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Support pre-sales + kickoff on the deployment process and methodology.  Be the point of contact and serve to support all technical related activities. These activities include: </span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstration of LivePerson product capabilities </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstration of LivePerson product extensions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proof of concepts and feasibility assessments for integrations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Educating the customer on “how to’s” and technical requirements/capabilities of LivePerson solutions</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Serves as the technical Subject Matter Expert with LivePerson product capabilities, extensions and APIs/SDKs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Supports Troubleshooting and facilitates issue/incident management with Support Leaders.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contributes and participates in strategic planning to identify key Technical Initiatives and opportunities within the account.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactively provides Technical Solution leadership and ideas/recommendation in support of customer initiatives and goals.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate closely with Technical Support and Product Management and R&amp;D to provide a world-class customer experience and technical solutions.</span></li> </ul> <p><strong>What You Need For Success:</strong></p> <ul> <li>at least 4 years of experience supporting LivePerson products</li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated Technical leadership and deployment skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient understanding of LivePerson’s Products &amp; Services as well as Digital based technologies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience developing with APIs &amp; SDKs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of development experience.  JavaScript (Angular, Node), CSS, HTML</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of Mobile Development (iOS, Android)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding interpersonal, relationship building skills conducive to team collaboration.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Consistent track record of success and progressive achievement in career to date.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Well spoken, articulate and capable with business and technical writing &amp; presentations.</span></li> </ul> <p><strong>How will you be measured:</strong></p> <ul> <li style="font-weight: 400;"><strong>Customer Success</strong><span style="font-weight: 400;"> – Excellent Customer Survey feedback following implementation and handover.</span></li> <li style="font-weight: 400;"><strong>Time to Live</strong><span style="font-weight: 400;"> – Achievement of the time to live goals set out in the Customer Success business objectives for each year in operation.</span></li> </ul> <p><strong>Adoptions</strong><span style="font-weight: 400;"> – Feature adoption &amp; new product recommendations.</span></p> <p><strong>We care about you.</strong> <br> LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive paid time-off  that enables our family to take the time they need to recharge.</p> <p><strong>We want you to feel part of our LivePerson family. </strong></p> <p>Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!</p> <p>You can read more about LivePerson and Our Principles here - <a href="https://www.liveperson.com/company/#guiding-principals">https://www.liveperson.com/company/#guiding-principals<br> <br> </a><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.</strong></p> <p>To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</p> <p><em>LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM NLU Applied Scientist Open Intelligence Tel Aviv Tel Aviv-Yafo ISR Jun 12th, 2019 12:00AM <p><span style="font-weight: 400;">Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</span></p> <p><span style="font-weight: 400;">LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</span></p> <p><span style="font-weight: 400;">Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience. </span></p> <p><span style="font-weight: 400;">The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.</span></p> <p><strong>In this role you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Proposing and executing research efforts integrated with production systems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Designing and building a modern, flexible NLU pipeline</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Developing measurement strategy, control methodology, and experimental design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apply cutting-edge methods of NLP/NLU to learn and derive value from one of the world’s largest goal-oriented conversational data sets.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work on challenging unsupervised and semi-supervised problems related to intent and dialog management.</span></li> </ul> <p><strong>You should be an expert in:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3-5 years experience in ML, specifically in NLU/NLP</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Masters or PhD in Computational Linguistics, Computer Science, Statistics, or Mathematics.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of modern Deep Learning approaches to NLP</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to write Python code that is efficient and clean</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with scripting languages working in a Linux environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work closely with teammates in a highly collaborative environment, as well as providing strong individual contributions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Python packages for Machine Learning (Scikit-Learn), NLP (SpaCy), and Deep Learning (Pytorch)</span></li> </ul> <h3><strong>Preferred qualifications:</strong></h3> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">NLP techniques to solve problems such as sentence summarization, question answering, sentiment analysis, knowledge extraction and conversational bots</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with multilingual NLP systems a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Research experience in NLP research or related fields, e.g. NLU, NLG, ASR/TTS and/or experience with dialogue systems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Modeling to production and monitoring  performance once completed</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deep learning models with internal and external NLP datasets</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Machine Learning tools, models for Natural Language Processing applications, experimental design, research methodologies, qualitative and quantitative analysis</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Analyzing, problem-solving, communicating, and critical-thinking skills</span></li> </ul> <p><strong>We care about you.</strong> <span style="font-weight: 400;"><br></span><span style="font-weight: 400;">LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive paid time-off  that enables our family to take the time they need to recharge.</span><span style="font-weight: 400;"><br><br></span></p> <p><strong>We want you to feel part of our LivePerson family. </strong></p> <p><span style="font-weight: 400;">Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast! </span><span style="font-weight: 400;">You can read more about LivePerson and Our Principles here - </span><a href="https://www.liveperson.com/company/#guiding-principals"><span style="font-weight: 400;">https://www.liveperson.com/company/#guiding-principals</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span></a><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.</strong></p> <p><span style="font-weight: 400;">To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><em><span style="font-weight: 400;">LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</span></em></p> <p> </p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Director of Applied Science Open Intelligence Tel Aviv Tel Aviv-Yafo ISR Jun 24th, 2019 12:00AM <p><span style="font-weight: 400;">Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</span></p> <p><span style="font-weight: 400;">LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</span></p> <p><span style="font-weight: 400;">Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience. </span></p> <p><span style="font-weight: 400;">The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.</span></p> <p><span style="font-weight: 400;">We are looking for a Director of Applied Science to lead our data science and NLP research group. The Director will define programs and drive recommendations to improve and fundamentally reshape the experience for our brands and their customers. Our teams are investing in bots, big data technologies, and real-time analytics using a world-class hosted platform. We provide advanced solutions to serve our customers’ current needs while simultaneously preparing for an evolution which we see unfolding over the next few years - engagements through messaging. You will own the business outcomes end-to-end including customer engagement and requirements gathering, ideation, product design, and product roadmaps. You will have dedicated partners in product and engineering.</span></p> <p><span style="font-weight: 400;">This role requires a thought leader able to see beyond what we are doing today and identify where we will need to be in the future, and get us there through concrete practical steps. A successful candidate will have a broad range of domain skills including linguistics (preferably semantics/pragmatics/discourse analysis), data operations &amp; data management, analytics and data science, and/or a proven track record of achievements in Automatic Speech Recognition/Natural Language Processing/Natural Language Understanding,</span></p> <p><strong>Responsibilities:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive cross-org related initiatives, from start to completion. Work closely with engineering, product, operations, and field.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide thought leadership to product teams and the broader organization; assure the right research questions are being asked; educate the organization on opportunities revealed by your own research and that of others; create and execute against long-term research roadmaps and opportunity frameworks that align to and inform high-level business strategy and goals.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define, execute, and invent research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Successfully persuade work partners and decision makers at the highest levels of the organization to take aligned action on research findings – inspire them and help them internalize opportunities to delight customers and differentiate our service.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Translate insights into measurable customer experience outcomes aligned to business goals.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with design, product management, engineering, and marketing, partners to develop innovative end-to-end solutions that address top outcomes, and iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generate insights and artifacts that influence and are adopted by other teams across LivePerson.</span></li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Master’s Degree in Linguistics, Computer Science, Computational Linguists, Data Science, or related field</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of related work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of hands-on experiences in NLP/NLU, ML, computational linguistics, data science, or related field</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years experience building/leading technical teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years experience working with language-specific technologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong experience influencing and delivering results in a matrix environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills with peers and non-technical cohorts</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional customer relationship skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to independently drive multiple concurrent projects in an agile environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to mentor and guide other user researchers to successful outcomes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work.</span></li> </ul> <p><strong>We care about you.</strong></p> <p><span style="font-weight: 400;">LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive of paid time-off  that enables our family to take the time they need to recharge.</span><span style="font-weight: 400;"><br></span></p> <p><strong>We want you to feel part of our LivePerson family. </strong></p> <p><span style="font-weight: 400;">Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!</span></p> <p><span style="font-weight: 400;">You can read more about LivePerson and Our Principles here - </span><a href="https://www.liveperson.com/company/#guiding-principals"><span style="font-weight: 400;">https://www.liveperson.com/company/#guiding-principals</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span></a><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.</strong></p> <p><span style="font-weight: 400;">To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</span></p> <p><em><span style="font-weight: 400;">LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</span></em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Principal Product Manager Open Intelligence Tel Aviv Tel Aviv-Yafo ISR Jun 24th, 2019 12:00AM <p><span style="font-weight: 400;">Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</span></p> <p><span style="font-weight: 400;">LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</span></p> <p><span style="font-weight: 400;">Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience. </span></p> <p><span style="font-weight: 400;">The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.</span><span style="font-weight: 400;"><br></span></p> <p><span style="font-weight: 400;">We are looking to hire a Principal Product Manager for our Data Science and NLP research group. We blend a variety of disciplines (such as NLP, data mining, machine learning, big data, semantic web, graph stores, cloud computing) in an effort to understand our customers and the things they're excited about. We use artificial intelligence, data mining, and usability studies to develop new features, and we test them through hundreds of R&amp;D experiments a year. We are also incredibly intent on solving some of the most complex computing problems to be found in industry and academia, and we get to test our solutions in the real world every day.</span><span style="font-weight: 400;"><br><br></span></p> <p><strong>Responsibilities:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The Product Manager has primary accountability of being an expert on market and customer needs, translating them into prioritized product requirements and of guiding the product development team to a successful execution of the product roadmap within a fast pace, agile product lifecycle.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will be managing state of the art product solutions from the developer point of view for internal and external consumers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will work closely with a full stack team that will help you to lead, design and execute great products, end to end.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The Product Manager collaborates closely with LivePerson sales, technical services, product marketing and business development teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop, get buy-in for, and communicate product roadmap</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive execution of the product by continuously guiding the development team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicate the product's core competencies to Product Marketing, Management, Sales and Technical Services teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Guide the UX, Creative and Documentation teams</span></li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">7+ years Product management experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A strong desire to get under the hood. Plunge into technical solutions as part of a genuine belief that a good product is aesthetically and beautiful from an end to an end.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You must be passionate about planning integration systems for self-service and for developers as consumers. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will need to be able to understand what developers are saying when talking about technical solution/environments/processes. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You need to be able to test and run integrations over your products. This means have some ‘solution engineering’ capabilities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication skills: collaborating, negotiating, persuading, writing, public speaking and listening.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to grasp and translate market/customer problems and opportunities to clearly articulated product requirements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to drive a product from inception to fruition in a self-reliant way</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong experience influencing and delivering results in a matrix environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills with peers, non-technical cohorts, and executives</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional customer relationship skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to independently drive multiple concurrent projects in an agile environment.</span></li> </ul> <p><strong>We care about you.</strong> <span style="font-weight: 400;"><br></span><span style="font-weight: 400;">LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive of paid time-off  that enables our family to take the time they need to recharge.</span><span style="font-weight: 400;"><br></span></p> <p><strong>We want you to feel part of our LivePerson family. </strong></p> <p><span style="font-weight: 400;">Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!</span></p> <p><span style="font-weight: 400;">You can read more about LivePerson and Our Principles here - </span><a href="https://www.liveperson.com/company/#guiding-principals"><span style="font-weight: 400;">https://www.liveperson.com/company/#guiding-principals</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span></a><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.</strong></p> <p><span style="font-weight: 400;">To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</span></p> <p><em><span style="font-weight: 400;">LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</span></em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Software Engineer I Open Intelligence Tel Aviv Tel Aviv-Yafo ISR Jun 24th, 2019 12:00AM <p>Liveperson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</p> <p>LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</p> <p>Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and it’s consumers to digital on the LiveEngage platform. By doing this, we enable consumers to get back time and experience a more connected relationship with the brand in which sales, service, marketing, branches, stores, and contact centre’s become a unified experience.</p> <p>The successful candidate has an opportunity to join a highly outstanding team within a fast-paced and successful organisation.</p> <p><span style="font-weight: 400;">We are looking for a software engineer to join our algorithms group in Tel Aviv. This team partners with our data science and NLP research group. Our teams are investing in bots, big data technologies, and real-time analytics using a world-class hosted platform. We provide advanced solutions to serve our customers’ current needs while simultaneously preparing for an evolution which we see unfolding over the next few years - engagements through messaging.</span></p> <p><strong>In this role you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and develop large-scale, highly available system.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Conceive of and lead POCs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and manage a technical backlog and roadmap</span></li> </ul> <p><strong>You should be an expert in:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">B.S. in Computer Science or equivalent.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience developing software services and knowledge of design for scalability, performance and reliability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient in Backend development using JavaScript, TypeScript or Java.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong coding skills and knowledge of NodeJS, NginX, CouchBase, and Kafka is desired.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven experience in project leadership from design to implementation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Autonomy, having the ability to promote a technical agenda.</span></li> </ul> <p><strong>We care about you.</strong> <br> LivePerson works hard to create a positive employee experience. Your life outside of the office is important to us. We support our teams with great benefits, like pension plans, paid parental leave, and a competitive paid time-off  that enables our family to take the time they need to recharge.</p> <p><strong>We want you to feel part of our LivePerson family. </strong></p> <p>Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!</p> <p>You can read more about LivePerson and Our Principles here - <a href="https://www.liveperson.com/company/#guiding-principals">https://www.liveperson.com/company/#guiding-principals<br> <br> </a><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.</strong></p> <p>To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</p> <p><em>LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services
nasdaq:lpsn www.liveperson.com www.liveperson.com Jun 27th, 2019 12:00AM Project Manager Open Ent. Technology Services Milano, Milano, Italy Milan Metropolitan City of Milan ITA Jun 5th, 2019 12:00AM <p>LivePerson is an expert based culture, built on the drive and passion of smart people! Our business is growing and we are looking for people like you!</p> <p>LivePerson is the global leader in conversational commerce solutions and we aim to make life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like Citibank, HSBC, Orange, Virgin Atlantic, RBS and Liberty Global, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.</p> <p>Over the next three years, our goal is to transform the 268 billion analogue phone calls between a brand and its consumers to a conversational relationship on the LiveEngage platform.</p> <p>At LivePerson, we're inspired by working together energetically, providing outstanding service to our customers, and getting involved in our local communities as part of living the mission we share to create lasting, meaningful connections that go well beyond mere interactions.  We believe that meaningful connections enable a deeper level of trust and appreciation among all of us at LivePerson, and these connections empower us to execute quickly and achieve truly outstanding results.  We also strive to ensure that our products help customers create meaningful connections with their own customers, creating lifetime value for their businesses, and for ours.</p> <p>Fast-paced, innovative, and entrepreneurial, we view our global workplace as a single community, strengthened by our values of personal ownership and our commitment to helping others.</p> <p><span style="font-weight: 400;">Are you passionate about delivering value to customers and solving business problems with technology? Are you a self-starter, and self-driven? If so, then we are looking for you!  LivePerson is currently seeking a customer focused and experienced professional to join our team as a </span><strong>Project Manager (PM)</strong><span style="font-weight: 400;"> for delivery and execution of all key solutions and implementations for LivePerson accounts within our Technical Solutions and Delivery organization.</span></p> <p><span style="font-weight: 400;">The PM is a key and pivotal role within our delivery team.  The PM both owns and manages all the project management aspects of a customer's program.  They are the trusted advisor on all Technical solutions and LivePerson product capabilities.  They will bring technical design, analysis, development and consulting to enterprise clients. The key areas of responsibility for this role are as follows:</span></p> <p> </p> <p><strong>What You Will Own:</strong></p> <p><span style="font-weight: 400;">The Project Manager (PM) is a tenacious delivery manager with a laser focus upon the delivery of a LivePerson solution that meets the immediate needs of the client and which is delivered within the Time to Live (T2L) goals of our organisation. The PM harnesses the expert delivery capability of LivePerson’s staff and manages the customer expectation throughout the implementation and delivery process.</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">The PM designs and controls the project kick off process and ensures customer requirements are met within a detailed delivery plan and is ultimately responsible for scope, time, cost and quality.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Once the customer is ready to launch, the PM coordinates testing and training of the delivered solution maintains support, the PM will work in collaboration with the Customer, the Client Service Manager (CSM) and Technical Solutions (TS) team in order to establish project scope consistent with the customer’s reasonable needs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Plan Baseline – The PM will establish a project baseline and detailed plan for each implementation which will determine work packages, client and LivePerson resources, responsibilities and timelines necessary to meet customer and LivePerson objectives. The project plan will be in the form of a high level Gantt chart which clearly defines overall plan, interdependencies and major plan milestones.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Project Management – The PM will ensure all aspects of scope, time, quality and cost are achieved or bettered through our comprehensive project management methodology. The PM will manage the Customer kick off meeting and define and control all resources identified from that meeting to ensure the agreed scope is appropriately achieved.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Project Communication – The PM will communicate plan milestones and general progress through weekly client updates.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Resource Allocation – The PM will identify all delivery resource needs and request resources in line with plan requirements. The PM is ultimately responsible for the quality of all delivery capability and must escalate any deficiency in order that the agreed delivery plan may be met.</span></li> </ul> <p><strong>What You Need for Success:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Expert level project management skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with implementation in a SaaS environment.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Success with managing multiple projects at once.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent oral and written communication skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Technologically savvy.</span></li> </ul> <p><strong>How You Will Help Others:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Client Service Managers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicate timelines to Leadership and overall portfolio of project management.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Keep project on task with Technical Solutions team members.</span></li> </ul> <p> </p> <p><strong>We care about you.<br></strong>LivePerson works hard to create a positive employee experience, your life outside of the office is important to us. We support our teams with great benefits, like pension plans, medical and dental plans, paid maternity and paternity leave, and a competitive paid 28 days vacation program that enables our family to take the time they need to recharge.</p> <p><strong>We want you to feel part of our LivePerson family.<br></strong>Frequent team events, daily breakfast and happy hours on occasion (and there are lots of those) will help you settle quickly into your new workplace.. And - our holiday parties are a blast!  </p> <p>You can read more about LivePerson and Our Principles here - https://www.liveperson.com/company/#guiding-principals</p> <p><strong>Our company believes equal opportunities for both genders is something that has been overlooked for too long.<br></strong>To shake up the industry, LivePerson CEO Robert Locascio recently launched the Equal AI initiative - established to focus efforts on eradicating gender bias in AI engineering. We are also keen on getting women enthusiastic about software engineering by sponsoring “WomenHack” and “Female’s Favor{IT}e Conference” events globally.</p> <p><em>LivePerson provides equal employment opportunity without regard to an applicant’s race, color, age, national origin, religion, sex, gender identity or expression, sexual orientation, veteran status, disability, pregnancy, genetic information, or any other status protected under applicable law.</em></p> Jun 27th, 2019 08:36AM Jun 27th, 2019 08:36AM Technology Software & Computer Services

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