Match

- NASDAQ:MTCH
Last Updated 2019-09-20

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nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Ad Operations Manager Open Advertising Sales London, Greater London, England, United Kingdom London GBR Jun 12th, 2019 12:00AM <div> <div><strong>Match Media (The Match Group’s Advertising Division) is seeking a London-based Ad Operations Manager</strong><strong>!</strong></div> <div> </div> <div>In this role, you’ll be responsible for trafficking and managing internal and external advertising campaigns across web and mobile platforms on our portfolio of publisher sites. You will also provide support for month end reporting, new publisher site launches, and the resolution of day-to-day operational issues with campaign delivery.</div> </div> <div> </div> <div><strong>Job Description</strong></div> <div> <ul> <li>Working with the EMEA properties development team on ad tag structure, ad tag implementation, measurability/viewability, header bidder, and any other code related ad tagging projects and/or product testing.</li> <li>Managing EMEA’s DFP instance and maintaining orderly structure.</li> <li>Conduct Daily Ad Checks across the Match Group’s EMEA portfolio (Tinder, Match.co.uk, Meetic.fr, and others).</li> <li>You will be responsible for all premium campaign trafficking, troubleshooting, delivery, and optimization across the Match Group’s EMEA portfolio (Tinder, Match.co.uk, Meetic.fr, and others).You will be responsible for setting up PMP deals for Meetic.</li> <li>You will be responsible for day-to-day inventory management reporting and trend analysis for across the Match Group’s EMEA portfolio</li> <li>You will be expected to have the ability to manage multiple campaign types (display, mobile web, in-app, and video) across multiple platforms and sites</li> <li>First point of escalation/consultation for problems, enquiries and troubleshooting</li> <li>Thoroughly understanding the Match Group’s products, tech platforms, creative formats, reporting analysis, resources, and processes</li> <li>Streamlining operational processes and driving efficiencies</li> <li>Assisting with testing, and analysing results, for new and existing third party vendors (e.g. ad verification partners)</li> <li>Assisting the account management team in responding to briefs</li> </ul> </div> <div><strong>Qualifications</strong></div> <div> <ul> <li>2 to 3 years experience working in Publisher Ad Ops</li> <li>The ability to work independently, while being highly motivated and solutions-oriented.</li> <li>Problem solver, ability to think through campaign delivery and performance issues.</li> <li>Ability to efficiently optimize towards meeting/exceeding client campaign KPI’s</li> <li>Mastery of Microsoft Excel.</li> <li>The ability to process and understand ad tech while presenting it clearly to non-technical individuals.</li> <li>Have impeccable attention to detail and independent quality assurance of own work.</li> <li>Excellent communication skills, with the ability to communicate with various business groups and levels, internal and external, and comfortable managing expectations.</li> <li>Thrive under pressure and multi-task with ease.</li> <li>Expertise in trafficking Mobile Web, In-App, Desktop, and Video creatives.</li> <li>Expertise in HTML code and HTML5 creative a plus.</li> <li>Familiarity with Excel and DFP - other Ad serving/Reporting platforms would be helpful as well (e.g. Sizmek, AppNexus, Flashtalking).</li> </ul> </div> <div> </div> <div>Match Media Group is the marketing and advertising division within the Match Group that builds and offers advertising solutions across category-leading brands focused on singles and first-time connections, including Tinder, Match.com, OKCupid, People Media, Plenty of Fish, Meetic, and over 25 other properties, to help brands and agencies find innovative ways to reach passionate audiences and connect with their consumers.</div> <div> </div> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Dating Specialist Open Community Operations Dallas, Texas, United States Dallas TX USA Mar 27th, 2019 12:00AM <p>**This is a temporary position with the potential to go perm**</p> <p>We're seeking a Date Specialist to work with clients both verbally and via online chat. This position requires an ability to answer calls and conduct online chat sessions efficiently and accurately, while at the same time evaluating and responding appropriately to customers' questions, concerns, and need for date coaching and advice. The ideal candidate must be technically proficient, have the ability to quickly connect with people in an intuitive and meaningful way, to triage issues and problem-solve in real time, and to provide sound and actionable dating advice which is both on-tone and on-brand.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Respond to phone calls and online chat inquiries quickly and efficiently to meet stated KPIs</li> <li>Rapidly triage customers' issues and questions, while concurrently deciphering which resources they should best receive</li> <li>Navigate complex dating inquiries and provide insightful, sound, and actionable advice to customers</li> <li>Represent and elevate Match brand through depth of content knowledge, superior customer service skills, and ability to immediately connect with customers and advise them in a meaningful way</li> <li>Track data about incoming calls in real time, and report and disseminate this information as required</li> <li>Conduct follow-ups with Match users to gather feedback and ensure ultimate customer satisfaction</li> </ul> <p><strong>Requirements:</strong></p> <ul> <li>No prior experience required</li> <li>Superior interpersonal skills and a sincere desire to help others: empathetic, insightful, and able to immediately connect with people in a meaningful way</li> <li>Exemplary communication skills; ability to listen intently, problem-solve appropriately, and provide actionable advice which adheres to Match standards and tone</li> <li>Technically proficient and able to quickly respond to customers via phone and online chat in an appropriate and error-free fashion</li> <li>Excellent time-management skills; ability to operate effectively in a fast-paced work environment</li> <li>Ability to develop both short and long-term dating strategies for each customer, readjusting goals as needed</li> <li>Track customers’ progress and report results as required</li> </ul> <p><iframe src="//player.vimeo.com/video/203906338?title=0&byline=0" width="425" height="350"></iframe></p> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Associate Software Engineer (R&D) Open Software Engineering Dallas, Texas, United States Dallas TX USA May 6th, 2019 12:00AM <p class="p1"><span class="s1">Our Plus1 Labs team (R&D) is looking for an Associate Software Engineer to write web and mobile apps across several brands and tech stacks. <br> <br> <strong>What will I be doing?</strong></span></p> <p class="p1"><span class="s1">You'll help build experimental dating and social products, including stand alone iOS and Android apps. You'll leverage open-source tech like Ruby on Rails, React, Python/Flask, PostgreSQL, NodeJS, and established frameworks and languages like C# ASP.NET, Swift, and Kotlin. </span></p> <p class="p1"><span class="s1"><strong>What’s the team like?</strong></span></p> <p class="p1"><span class="s1">We are a small, nimble team that iterates fast and ships often. Plus1 Labs is our internal innovation and R&D team within <span style="font-weight: 400;">Match Group (</span><a href="http://www.mtch.com"><span style="font-weight: 400;">www.mtch.com</span></a><span style="font-weight: 400;">). </span>We recently built and released <span style="font-weight: 400;">Ship (</span><a href="http://www.getshipped.com"><span style="font-weight: 400;">www.getshipped.com</span></a><span style="font-weight: 400;">).</span></span></p> <p class="p1"><span class="s1"><strong>What do I need to land this role?</strong></span></p> <ul class="ul1"> <li class="li1"><span class="s1">0 to 2 years of full-stack development experience</span></li> <li class="li1"><span class="s1">Good background in object oriented development</span></li> <li class="li3"><span class="s1">Familiarity with Test/Acceptance Driven Development practices (TDD)</span></li> <li class="li3">Ability to creatively solve problems and overcome unique challenges with little supervision</li> <li class="li3"><span class="s1">BS or MS in Computer Science or Engineering</span></li> <li class="li3"><span class="s1">iOS/Rails development preferred</span></li> </ul> <p class="p1"><span class="s1"><strong>What technical skills do I need?</strong></span></p> <p class="p1"><span class="s1">We work with so many technologies that it’s impossible to be an expert in all of them. Here are a few that we’d love for you to have some experience with (you’ll learn the others on the job):</span></p> <ul class="ul1"> <ul class="ul2"> <li class="li1"><span class="s1">Swift, Objective-C, and the SDK framework</span></li> <li class="li1"><span class="s1">Java or Kotlin. Bonus points for Reactive programming/RxJava</span></li> <li class="li1"><span class="s1">React, Node.js</span></li> <li class="li1"><span class="s1">Python, Flask</span></li> <li class="li1"><span class="s1">Ruby on Rails</span></li> <li class="li1"><span class="s1">PostgreSQL, SQL Server</span></li> <li>Familiarity with MVC/MVP concepts</li> <li class="li1"><span class="s1">Public and/or private APIs (RESTful web services)</span></li> <li class="li1"><span class="s1">HTML5, CSS, JavaScript in a mobile web universe</span></li> <li class="li1"><span class="s1">Microsoft stack (C#, ASP.NET, T-SQL, Web API)</span></li> </ul> </ul> <p class="p1"><span class="s1"><em>To be considered, please share GitHub, portfolio site, or sample projects in resume.</em></span></p> <p><em>*applicants will be required to take a take-home assessment test</em></p> <p class="p1"><span class="s1"><strong>Why Match?</strong></span></p> <ul class="ul1"> <li class="li1"><span class="s1">We’ve helped millions of people find love and happiness</span></li> <li class="li1"><span class="s1">We attend industry conferences - keeps us sharp</span></li> <li class="li1"><span class="s1">Drinks and snacks are on us every single day</span></li> </ul> <p> <strong>Meet our interns who helped build Ship:</strong></p> <p><span class="s1"><iframe src="//player.vimeo.com/video/303775854?title=0&byline=0" width="425" height="350"></iframe></span></p> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Senior Software Engineer - iOS Open Mobile Engineering New York, New York, United States New York NY USA May 7th, 2019 12:00AM <p>Our OkCupid app is written in Swift and we are passionate about writing clean, abstracted and unit tested code. Our team is small but mighty (4 total) which means there is no shortage of really cool projects that you will have complete ownership to develop. This means spearheading a complete technical design and executing it all the way up from the networking layer to the UI components and animations. Here are some plans for 2019:</p> <ul> <li>New from the ground up chat experience</li> <li>Interactive question answering games</li> <li>Native purchase flows complete with custom particle system animations</li> <li>New member profile including video support and custom view controller transitions</li> <li>We even have 3 hack weeks per year where you can come up with the next big app feature</li> </ul> <p><strong>Some things we’d like you to have:</strong></p> <ul> <li>Good working knowledge of Swift (and or including Taylor Swift) or Objective-C</li> <li>Respect for Uncle Bob Martin’s Clean Architecture and S.O.L.I.D. coding principles</li> <li>Deep understanding of the UICollectionView or UITableView lifecycle</li> <li>Unit testing or Quality Assurance testing experience</li> </ul> <p><strong>Some things we think you have to have:</strong></p> <ul> <li>A passion for bringing people together to find love 💞</li> <li>Excellent communication and collaboration skills</li> <li>Determination to make beautiful products that go above and beyond the competition </li> </ul> <p><strong>What you’ll get in return:</strong></p> <ul> <li>Competitive salary, full benefits including Medical, Dental, Vision and 401k plus other perky   things cool companies like us offer (just ask)</li> <li>A beautiful office full of deeply curious and friendly people who you will most likely end up   calling your friends</li> <li>Attendance to Apple’s WWDC or a similar conference</li> <li>Daily complimentary catered lunch, and breakfast on Friday, by some of the top NYC restaurants, and an endless supply of healthy snacks</li> <li>Discounted membership to some amazing NYC facilities including Chelsea Piers Gym</li> <li>Generous maternity and/or paternity leave and contributions towards fertility preservation</li> <li>Dog friendly office</li> </ul> <p>OkCupid is an equal opportunity employer. We celebrate diversity and are deeply committed to fostering an inclusive environment for all employees</p> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Senior React Engineer Open Software Engineering Dallas, Texas, United States Dallas TX USA May 13th, 2019 12:00AM <p>At Match, we truly use React at scale. In this role, you’ll be working on our flagship dating site, match.com, where we are developing all of our UI with ReactJS (GraphQL, GatsbyJS, TypeScript, and more).</p> <p>With so many singles out there, our site sees a very high volume of web traffic. It’s the perfect place to take your React skills to the next level.</p> <p>You’ll get to work on a large development team, full of bright and collaborative individuals. We adhere to an agile methodology. Our product is continuously evolving so every day you will be challenged in fun and interesting ways!</p> <p><strong>Your Day-to-Day</strong> </p> <ul> <li>Designing, building and polishing intuitive and engaging experiences using React/Redux.</li> <li>Making disciplined use of source control and bug tracking systems.</li> <li>Participating in paired programming and software code reviews to ensure flawless execution.</li> <li>Collaborating with engineers, UI designers and product managers.</li> <li>Unit-testing code for robustness, including edge cases, usability and general reliability.</li> </ul> <p><strong> Our Must-Haves</strong></p> <ul> <li>We’d like you to come with a year or two of React development experience, preferably at scale.</li> <li>Production experience with Redux.</li> <li>Experience with public and/or private APIs and customer facing UI development.</li> <li>A passion for technology and a willingness to grow with us.</li> <li>A (healthy) addiction to writing high quality code.</li> </ul> <p><strong> Why Match?</strong></p> <ul> <li>Code is Love! We’re a tech company at heart. It’s our engineers who power the Match experience for our users. On top of tackling the challenges of scale, prototyping new ideas, and posting memes on Slack, we absolutely love to get involved with our local tech community.</li> <li>We’ve helped millions of people find love and happiness</li> <li>Drinks and snacks are on us every single day</li> <li>We have events each month like happy hours, lunch and learns, hackathons, so there’s always something to keep you engaged</li> </ul> <p> </p> <p><iframe src="//player.vimeo.com/video/203906338?title=0&byline=0" width="425" height="350"></iframe></p> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Sr. BI Engineer (SQL) Open Business Intelligence Dallas, Texas, United States Dallas TX USA May 17th, 2019 12:00AM <p>We're looking for a Sr. Business Intelligence Engineer to join our BI/DW team!<br> <br> <strong>What's the team like?</strong><br> <br>Our BI team at Match is primarily responsible for two things:</p> <ul> <li>Architect and engineer new data systems and reporting to help facilitate business decision making.</li> <li>Maintain and modify existing data systems that offer reporting based decision making.</li> </ul> <p>Our BI team is a service organization that caters and delivers reporting solutions to the entire Match Group enterprise. Each individual on our team holds a breadth of platform-agnostic knowledge and collaborates with other team members to provide enterprise level solutions for Marketing, Product, Finance, Accounting etc.</p> <p>Furthermore, we're responsible not only for all aspects of transforming and delivering raw data into a presentable and actionable format, but we are also well versed in how key data points affect business decision making. Being part of Match's BI team means being at the crossroads of both the business and the technology, and understanding how both relate to each other is key.</p> <p><strong>Your day-to-day:</strong></p> <ul> <li>You will be successful in this position if you are able to undertake a complete project through the entire lifecycle of collecting requirements, recommending and designing the appropriate solution, creating project plans with realistic estimates, writing SSIS and Stored Procedures, Building Reports, Testing and Deploying the code.</li> <li>Leverage strong analytical skills and technology knowhow to maintain a high level of data accuracy throughout the project lifecycle.</li> <li>Develop and maintain SSIS, SSRS and SSAS projects.</li> <li>Respond to and troubleshoot production issues related to data quality and performance and resolve them in timely manner.</li> <li>Work closely with different business teams to understand the problem at hand and help them find a solution, or design a suitable technical solution.</li> <li>Work with minimal supervision in an agile environment, be an effective communicator with other team members and the business owners.</li> </ul> <p><strong>What we are looking for:</strong></p> <ul> <li>Understanding of relational database principals, expertise in SQL.</li> <li>Strong knowledge of moving data across multiple platforms using SSIS (ETL), familiar with high transaction driven applications, tuning the complex SQL queries and building/maintaining SSRS reports and SSAS cubes.</li> <li>Report design and BI tool experience/support (tools like SQL Server Reporting Services, Tableau, Power BI etc).</li> <li>Strong organizational skills for developing the proper policies and procedures to maintain and enforce quality data standards.</li> <li>Excellent verbal and written communication skills. Experience writing both technical and general documentation.</li> </ul> <ul> <li>A potential candidate possesses one or more skills below as a plus <ul> <li>C# or Java or Python</li> <li>Hadoop, Azure, AWS S3, Redshift or other big data and NoSQL solutions</li> <li>Data science and creating ML models</li> </ul> </li> </ul> <p><em>*applicants will be required to complete a BI/SQL assessment</em></p> <p><strong>Why Match?<br> <br> </strong>A lot of businesses say they change lives, but we actually do it. We’ve helped millions of people find love and happiness. How cool is that?</p> <ul> <li>You can wear jeans every day</li> <li>Our benefits are pretty amazing (competitive)</li> <li>Drinks and snacks are on us every single day</li> <li>We have happy hours every month, so there’s always something to celebrate</li> </ul> <p><iframe src="//player.vimeo.com/video/203348850?title=0&byline=0" width="425" height="350"></iframe> </p> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Sr. Engineer, Android Open Mobile Engineering Dallas, Texas, United States Dallas TX USA May 29th, 2019 12:00AM <p>We’re looking for a Senior Android Engineer to join our Match Affinity team. This team is responsible for the development of our community-focused dating platforms. We have several leading sites, including OurTime, Blackpeoplemeet, Chispa and BLK. We are responsible for developing mobile applications for millions of users. <strong> </strong></p> <p><strong>What's my day-to-day?</strong>  </p> <p>Develop new features and implement changes to existing features for a small and growing portfolio of leading online dating products. You’ll be using your Android expertise to work with our Product team and create amazing experiences for our users.  We strive to keep our apps current and you’ll also be helping us to review and improve our architecture and implementations. We have a large majority of our apps in Kotlin, so it’s a great chance to start working with a new technology right away.</p> <p><strong>What’s the team like?</strong>  </p> <p>We’re a small team within a bigger company. We like variety. We work fast, meet tight deadlines, and still manage to write code the right way. We have technical debates openly and make big decisions as a team. <strong> </strong></p> <p><strong>What technical skills are we looking for?</strong>  </p> <ul> <li>Strong knowledge of Java or Kotlin</li> <li>Deep understanding of the Android SDK</li> <li>Android UI Skills (Fragments, ConstraintLayout, etc.)</li> <li>Experience with advanced animations & fragment transitions</li> <li>Experience with Reactive programming/RxJava is a plus</li> <li>Experience consuming data from web services</li> <li>Familiarity with MVVM/MVC/MVP concepts</li> <li>Troubleshooting skills and experience with instrumenting apps</li> <li>Excellent communication skills in both technical and non-technical discussions </li> <li>We want you to have developed, released, and maintained native Android applications - point us to your work in the Play Store! </li> </ul> <p><strong>Why Match?</strong></p> <p>A lot of businesses say they change lives, but we actually do it. We’ve helped millions of people find love and happiness. </p> <ul> <li>You can wear jeans every day</li> <li>Our benefits and perks are pretty amazing</li> <li>Drinks and snacks are on us every single day</li> <li>We have happy hours monthly, so there’s always something to celebrate</li> </ul> <p> </p> <p><iframe src="//player.vimeo.com/video/203348850?title=0&byline=0" width="425" height="350"></iframe></p> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Associate Manager, Consumer Research Open Consumer Insights Los Angeles, California, United States Los Angeles CA USA Jun 3rd, 2019 12:00AM <p>We are currently seeking a bright and motivated consumer researcher, who has the ability to think strategically and can execute various projects throughout their lifecycle. You will work closely with other research team members in the design, development, and deployment of key research projects for the company.  This person will spend 75% of their time focusing on Tinder specific projects.  Some of your main responsibilities will be: </p> <ul> <li>Support product research studies for Tinder. Must be able to design, structure and manage quantitative and qualitative user research. </li> <li>Coordinate and work with research suppliers on key research projects with regard to sampling, fieldwork, quality control, quota management, analysis, reporting, etc.</li> <li>Analyze data and synthesize insights using SPSS, Excel and other analytical tools to draw meaningful and actionable business recommendations.</li> <li>Participate in other corporate projects as necessary.</li> <li>Serves as the voice of the consumer in all interactions with internal team members.</li> <li>Develop reports and presentations and communicate key findings to relevant stakeholders.</li> <li>Travel will be required.</li> </ul> <p><strong>What skills do I need to land this role?</strong></p> <ul> <li>BA or BS degree in quantitative fields like Statistics, Math, Social Science etc. A graduate degree in a relevant field is a plus.</li> <li>At least 2-3 years of hands on experience with consumer research, preferably at a market research supplier or a subscription services company.</li> <li>Must thrive in a lean, hands-on, and fast-paced environment. That means you’re willing and happy to get your hands dirty and own all stages of research from survey programming to presenting to the executive team. </li> <li>Experience with a wide array of brand, marketing/advertising and consumer research methodologies, both quantitative and qualitative.</li> <li>Experience in designing and writing online questionnaires and day-to-day project management of fielding studies.</li> <li>Strong analytical skills with hands-on experience in statistical analysis, as well as proficiency with statistical software packages (SPSS).</li> <li>Strong attention to detail and ability to quality check at various stages of the research process to ensure accuracy.</li> <li>A motivated learner, who is willing to stay up to date with the latest research methodologies and skills.</li> <li>Ability to build constructive and effective relationships with a broad and diverse group of business partners.</li> <li>Ability to present information in an action-oriented way to individuals, small groups, leadership, and peers.</li> <li>Online dating knowledge or experience a plus.</li> </ul> <p><strong>What's the team like?</strong></p> <p>Reporting into the President of the Match Group, our Consumer Insights team services all of our major North American brands (Tinder, Match, OKCupid, POF) to execute key quantitative and qualitative research projects.</p> <p><strong>Why Match?</strong></p> <div> <ul> <li>Competitive salary and full benefits, including Medical, Dental, Vision, and 401k</li> <li>Catered lunch and dinner. Every day!</li> <li>Company happy hours and events</li> <li>Free drinks and snacks</li> <li>Working with the world’s best dating apps!</li> </ul> </div> <p><iframe src="//player.vimeo.com/video/317309794?title=0&byline=0" width="425" height="350"></iframe></p> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Sr. Manager, Community Operations Open Community Operations Dallas, Texas, United States Dallas TX USA Jun 18th, 2019 12:00AM <p>At Match, millions of members use our products every month and our customers go on tens of thousands of dates every single day. Our reach and impact are staggering.  We believe that no business brings more happiness to more people than ours; we can never forget the impact we have on society and most importantly, our community members. </p> <p>As the Senior Operations Manager, Community, you will oversee both internal and off-shore teams responsible for representing the “voice of the customer” for our Match and Match Affinity Brands. You will be responsible for global operational excellence and lead customer experience initiatives and most importantly, you will champion for our users and make sure their experience is world-class.</p> <p>You will partner with senior leadership to implement change initiatives across the organization, align priorities with corporate strategy, implement consistent and sustainable processes across the various departments, and drive strategic milestones. <br> <br> <strong>Responsibilities:</strong></p> <ul> <li>Proven ability to support an organization focusing on a "customer-first" culture</li> <li>Ensure delivery of KPIs  including day to day service levels, customer experience/CSAT, and quality measures</li> <li>Continuous identification and implementation of operational best practices through interaction with the wider team</li> <li>Deliver member feedback to senior leadership to ensure end to end awareness among cross-functional teams; collaborate with internal and external partners to identify opportunities</li> <li>Manage and continuously evaluate outsourced partner relationships, operational processes, measured outcomes, identify opportunities; and promote a customer-focused environment</li> <li>Implement process improvements for both internal and outsourced partners in training and quality areas; emphasize agent retention; monitor progress against metrics; and ensure strategic goals are met</li> <li>Oversee third-party vendors and as appropriate, be involved in the selection of new vendors. Monitor their performance, accuracy and quality of their work</li> <li>Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments</li> <li>Review and manage staffing of the Community Operations organization</li> <li>Demonstrate a strong passion for developing people and coaching</li> <li>Lead and develop a large team of customer care agents and operations staff</li> </ul> <p><strong>Experience and requirements: </strong></p> <ul> <li>Bachelor’s Degree required</li> <li>7+ yrs of customer success experience (with minimum 4+ yrs experience leading and managing teams)</li> <li>Demonstrate a true passion for a world-class customer experience</li> <li>Ability to gather and analyze data, compile information, and prepare reports</li> <li>Advanced analytical, evaluative, and objective critical thinking skills</li> <li>Strong track record of implementing initiatives, practices, and plans in collaboration with senior leadership to capitalize on opportunities to enhance the customer experience</li> <li>Experience providing support for both web and mobile (including native app) experiences</li> <li>Strong track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer focused culture; develops a succession management plan; proactively coaches and mentors direct reports and other individuals.</li> <li>Develops and sustains trusting, collaborative relationships and alliances across functional, organizational, and geographical boundaries to achieve goals</li> <li>Experience of working in an Outsourcing or contact center operation</li> <li>Ability to travel abroad</li> <li>Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals in a diverse community</li> </ul> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services
nasdaq:mtch www.lifeatmatch.com www.lifeatmatch.com Sep 1st, 2019 12:00AM Sr. Database Engineer Open Database Engineering Dallas, Texas, United States Dallas TX USA Jun 24th, 2019 12:00AM <div class="ng-scope MultiLineText"> <div class="ng-scope"> <div class="multiLine html-reset ng-binding"> <p>Match Affinity brands is looking for a Senior Database Engineer!</p> <p><strong>What's my day-to-day?</strong></p> <ul> <li>Architecting solutions, designing databases and tables, writing effective T-SQL stored procedures, and optimizing existing structures and code to ensure our users have the best, fastest experience possible</li> <li>Advising, guiding, and providing input on a variety of business and technical challenges (we build and maintain complex algorithms that are heavily database driven)</li> </ul> <p><strong>What do I need to land this role?</strong></p> <ul> <li>Eagerness to write T-SQL code that will perform in a highly-transactional, 24/7/365 environment</li> <li>A good understanding of SQL Server internals (and why that’s important)</li> <li>Comfort with an agile, fast-paced environment</li> <li>The ability to creatively solve problems and overcome unique challenges with minimal supervision or hand-holding</li> <li>Curiosity to better understand things like “how the optimizer works” and to learn the “why” that drives implementation choices</li> <li>The desire to maintain open, consistent communication with peers, business teams, and management</li> <li>BS in Computer Science (or equivalent experience)</li> </ul> <p><strong>What technical skills must I have?</strong></p> <ul> <li>Design: create structures and code to solve complex problems in the best way</li> <li>T-SQL: create tables, indexes, stored procedures, functions from scratch</li> <li>SQL Server fundamentals: possess a strong grasp of how SQL Server works</li> <li>Performance tuning: use instrumentation and DMVs to troubleshoot and optimize</li> </ul> <p><strong>Bonus Points:</strong></p> <ul> <li>Well-versed in high-volume, highly-transactional systems</li> <li>Working knowledge of DBA tasks (helps in design and performance tuning)</li> <li>Experience with version control and deploying changes to QA and production</li> </ul> <p><strong>What’s the team like?</strong></p> <p>We’re a small team within a bigger company. We like variety in our work and value performant code. We work fast, meet tight deadlines, and still manage to write code the right way. We have technical debates openly and make big decisions as a team.</p> <p>We build Match’s Affinity brands: around 30 niche web & mobile products like OurTime, BlackPeopleMeet, SingleParentMeet, BLK, and Chispa. We help millions of people find friendship, relationship, love, intimacy – whatever it is they’re looking for. </p> <p><iframe src="//player.vimeo.com/video/203348850?title=0&byline=0" width="425" height="350"></iframe></p> </div> </div> </div> Sep 1st, 2019 07:36AM Sep 1st, 2019 07:36AM Technology Software & Computer Services

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