OT

OpenText

- NASDAQ:OTEX
Last Updated 2024-07-19

Job Listings

Track OpenText hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
nasdaq:otex careers.opentext.com careers.opentext.com Dec 24th, 2022 12:00AM Lead Cloud Service Manager Open Cloud Services North Sydney, NSW, AU North Sydney NSW AUS Apply now » Apply now Start apply with LinkedIn Apply Now Start Please wait... a.dialogApplyBtn { display: none; } .buttontext6825277cdd1d7d10 a{ border: 1px solid transparent; } .buttontext6825277cdd1d7d10 a:focus{ border: 1px dashed #2e3d98 !important; outline: none !important; } Thank you for your interest in OpenText! Our career page is currently undergoing maintenance and will be back up by May 29, 2022, 2:00 am UTC (May 28, 2022, 10:00 pm EST) Please return soon to complete your dream job application! .buttontextc647b64f590b4787 a{ border: 1px solid transparent; } .buttontextc647b64f590b4787 a:focus{ border: 1px dashed #2e3d98 !important; outline: none !important; }     Lead Cloud Service Manager Req id:  29671 North Sydney, NSW, AU #job-location.job-location-inline { display: inline; }   OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.         The Opportunity: The Cloud Service Manager (CSM) is the program manager and overall relationship owner to assigned OpenText Cloud Managed Services accounts.  The CSM is a trusted advisor and partner that understands the customer's business and strategy as it relates to their OT product portfolio. The CSM ensures operational health, customer satisfaction and ensures that the customer is receiving maximum ROI of their OT Cloud Managed services investment.   You are great at:   Providing overall business management of the customer which includes weekly status calls, monthly SLA reporting, site visits and business reviews, issue tracking reporting, and cross-functional communication with other OT teams (i.e., support, sales, product management, etc.). Managing customer expectations such that escalations can be avoided.  If escalations do arise, the CSM leads the escalation management until the issues are resolved and the account de-escalated. Managing relationships and interfacing at various levels within the customer's organization (i.e., business, technical, executive leadership). Identifying short and long-term strategies to assist in the growth and business objectives of the customer. Identifying new business opportunities, recommending products or services to improve customer satisfaction and ROI. Identifying customer needs for contract add-ons, renewals, upgrades and value-added services and engaging the relevant OT contacts for execution. Regular discussions and addressing any customer concerns regarding overall service and satisfaction, making necessary adjustments and ensuring that issues have been addressed and customer perception has positively. Conduct interactive status meetings with customers, cloud services operations, Professional Services, and Commercial IT team to review ongoing activities and progress.   What it takes:   Strong client focus - ability to operate at a senior manager level Bachelor’s degree in a technical or business discipline, or equivalent Proven project management skills with demonstrated experience in a consulting environment Conversant in cloud technology and data center deployment. ITIL certification preferred. Experience with formal project management techniques (i.e. Formal status reporting and client communication, budget/scope management and change controls, and project team direction and technical leadership). PMP preferred. Demonstrable experience in developing and rolling out customer satisfaction improvement programs Significant experience of leading and managing teams (including matrix management) within an offshore environment Able to work independently with a positive problem-solving attitude     At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer. Subject to applicable laws and regulations, OpenText’s Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available. .videocomponentd101b4888ee6f7e5 a{ border: 1px solid transparent; } .videocomponentd101b4888ee6f7e5 a:focus{ border: 1px dashed #2e3d98 !important; outline: none !important; } window.youtubevideos = window.youtubevideos || []; window.youtubevideos.push({'src':'//www.youtube-nocookie.com/embed/8YKUb6yVGgY?rel=0&autoplay=0', 'alttext':'','component':'youtubed101b4888ee6f7e58YKUb6yVGgY'}) .buttontextb901f6ecc3bd0282 a{ border: 1px solid transparent; } .buttontextb901f6ecc3bd0282 a:focus{ border: 1px dashed #2e3d98 !important; outline: none !important; } OPENTEXT - THE INFORMATION COMPANY Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.  From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more. It’s our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.  Perks  If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.  Benefits  Our employee programs prioritize employees’ well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.  Social events  With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.   Corporate Citizenship   Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change. Explore your career and potential. Become an OpenText Navigator. Apply now » Apply now Start apply with LinkedIn Apply Now Start Please wait... a.dialogApplyBtn { display: none; } Dec 24th, 2022 09:41AM Dec 24th, 2022 09:41AM OpenText Financial Services
nasdaq:otex careers.opentext.com careers.opentext.com Dec 24th, 2022 12:00AM Lead Customer Success Manager (Strategic Program) Open Consulting and Professional Services North Sydney, NSW, AU North Sydney NSW AUS Apply now » Apply now Start apply with LinkedIn Apply Now Start Please wait... a.dialogApplyBtn { display: none; } .buttontext6825277cdd1d7d10 a{ border: 1px solid transparent; } .buttontext6825277cdd1d7d10 a:focus{ border: 1px dashed #2e3d98 !important; outline: none !important; } Thank you for your interest in OpenText! Our career page is currently undergoing maintenance and will be back up by May 29, 2022, 2:00 am UTC (May 28, 2022, 10:00 pm EST) Please return soon to complete your dream job application! .buttontextc647b64f590b4787 a{ border: 1px solid transparent; } .buttontextc647b64f590b4787 a:focus{ border: 1px dashed #2e3d98 !important; outline: none !important; }     Lead Customer Success Manager (Strategic Program) Req id:  31239 North Sydney, NSW, AU #job-location.job-location-inline { display: inline; }   OPENTEXT - THE INFORMATION COMPANY As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.      The Opportunity:   The Lead, Customer Success Manager (CSM) at OpenText is responsible for working with their assigned Customers throughout their lifecycle and journey.  In this role, you are accountable for working cross-functionally to execute the Customer Success framework and provide overall program management support.  You will lead and support the required on-boarding, engagement, enablement, success planning and adoption activities including Sales, Professional Services, Customer Support and Product Management teams as required.  The CSMs will advocate for the Customer within OpenText to enable the achievement of the customer’s business outcomes.   This is an exciting opportunity for an individual that is passionate about Customer Success, relishes re