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nasdaq:shor
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www.shoretel.com
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www.shoretel.com
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Aug 11th, 2019 12:00AM
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Systems Operations Engineer UC Cloud Operations
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Open
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Business Functions
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Prague, Czech Republic
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Prague
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CZE
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Jul 26th, 2019 12:00AM
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We are looking for someone who has a great positive attitude, highly motivated to learn and grow within the organization. If you are an overachiever and want to contribute to a team that will truly appreciate your dedication and hard work, then consider a career at Mitel. You can dramatically shape everything from our daily operations to our global presence.Responsibilities:Maintain Cloud Applications infrastructure across all UC MiCloud Service offers through updates and installs following ITSM processImplement system enhancements that improve the performance and reliability of the service offers.Handle escalations for network, server and application-related issuesManage monitoring of solutions through industry standard NMS toolsSuggest and execute improvements to infrastructure configurationsCreate and maintain supporting documentation for internal procedures and systemsProvide technical services and support for the following areas, WAN and LAN connectivity, routers, firewalls, and security, internal systems, cloud and network infrastructure, virtual DCProvide technical support for network connectivity for both on premises data centers and interoperability of cloud related connectivity solutionsMaintains a healthy network by evaluating network performance issues including availability, utilization, throughput, and latencyPerform interoperability testing with internal and external network relevant vendorsResponsible for the creation and maintenance of technical documentation to ensure it is updated and current.Work with internal and external 3rd party vendors i.e. software and systems engineering teams to understand and implement technical requirementsConfigure and manage DHCP, access-lists, and VLANsBuild out and deploy virtual DC resources Requirements: 5+ Years of experienceStrong work ethic – self starter- motivatedDetail orientedAbility to resolve issues under fire and to adapt to changeAbility to quickly work with and adapt skills to new platforms and softwareExcellent phone presence, high degree of professional acumenStrong communication skills, excellent listening skillsBuilds productive internal/external working relationships The ideal candidate would possess the following:5+ years in the Telecom industry with focus on networking VoIP networkingGeneral Networking skills, Linux, Windows and Scripting skills used to maintain, troubleshoot issues, and update/upgrade Linux and Windows-based servers.Working knowledge of Gitlab and puppet (or related CMSes).Working knowledge of VMwareWorking knowledge of industry standard monitoring applications. Solarwinds, ThousandEyes, PRTG and other solutionsEducation:Bachelors degree Engineering / Computer Science, Engineering Technology or equivalent experienceNetworking skills including protocol and compliance knowledge a must (CCNA, CCNP, MCSE, CCIE, AWS, RHCE/RHCSA)Strong traditional voice backgroundStrong knowledge of VoIP standards and protocolsKnowledge of SIP VoIP standards and protocolsNetwork Security knowledge a plus (CCSP, CISSP)Good familiarity with Linux OS, Microsoft products and applications as well as UNIX and other platformsKnowledge of container-based solutions, like kubernetes a plus.
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Aug 11th, 2019 03:40AM
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Aug 11th, 2019 03:40AM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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nasdaq:shor
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www.shoretel.com
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www.shoretel.com
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Aug 13th, 2019 12:00AM
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Salesforce Business Administrator & Analyst
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Open
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Sales Operations
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Prague, Czech Republic
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Prague
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CZE
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Jul 15th, 2019 12:00AM
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About Us:Would you like to experience a start-up like environment within a global company? Do you want to know that your work will have a positive impact every day? Do you enjoy a positive culture with a friendly and collaborative team environment?Join us at Mitel, a global leader in Cloud communications – the fastest growing sector in business communications. Mitel are opening a new office in the beautiful city of Prague to support the fast-growing EMEA market and we need people who can make a difference.You will become a strategic partner to companies such as Google, VMWare and Microsoft and you will help us to achieve our vision – to provide excellent customer experience and to secure the highest level of service for our SMB, Enterprise, Global Customers and Channel Partners.At Mitel you will work with our own world-class communication technology; powering customers to talk, message, collaborate and work from anywhere. We’re looking for highly motivated and enthusiastic communication technology fans as well as for experienced professionals to be part of the future of communications.Every day will involve a fresh opportunity to make a difference as part of a friendly team. If you want to be part of that and to help build a unique hub in Prague, then join Mitel.Service Cloud - Salesforce Business Administrator & AnalystThe Service Cloud - Salesforce Business Administrator and Analyst (SOA) manages business support, business analysis and change management and reporting and trend analysis essential to business and sales force productivity with a focus on working within Service Cloud. Working within the Business Operations team the position also provides input and support within the service operations function across the business. Working primarily within the CRM environment the position designs and ensures regular reporting and interpretation of data in to the business, scopes change requirements delivered from the business in order to ensure comprehensive business requirements presented to IT, understands the implications of sales requirements across the wider Salesforce environment (Sales, Marketing and Communities Clouds), works across all Salesforce implementation projects with specific focus on Service, responsible for definition and test fostering close relationship with BP&S and IT Development. Reporting to the Vice President Business Operations responsible for CRM, the position also works closely with internal stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organisation are supported. Success in this role means maximising the service team’s productivity by minimising the effort required to see and understand what key areas need to be focused on.What your daily responsibilities should be, but not limited to:Manage ongoing support requests and administrative needs of usersIdentify areas for de-duping and clean-up and any business process implications in sameDevelop reports, dashboards, and processes to continuously monitor data quality and integrityNew user setups and access control management through a variety of methods, including roles, profiles, sharing settings and permission setsDay-to-day user support as requiredConduct hands-on training for users on best practices and efficient usage techniquesManage capacity and licensing requirementsIdentify and facilitate process improvement projects, training/workshops to support strategic organizational objectivesRegularly perform database management and clean up proceduresWork with Business Units to document business processes, validate business requirements and integrationsDefine and work with Configuration & Development team on business requirements that may impact other clouds, integrations or applicationsDetermine new fields and / or pick list values in SalesForce objectsWorks directly with and supports the service teams to ensure high level of CRM data quality and drive overall CRM governanceSupports and drives the process in CRM with reporting and statisticsSupports pre-deployment, implementation and roll-out of new CRM features and modules to ensure requirements are metSupports tactical implementation of service initiatives and programs across the theatres where required implementation in CRMIdentify and use supporting data to proactively identify trends, changes and opportunities to and within the business providing a suite of reports on regular basisPush strategic decision making to the next level by providing data and insight in support of the service management team's decision making processesExamine service data and changes in the process to identify triggers for improvement or changeProvide operational support to the service teams in use of CRM reporting, and associated toolsCreate, manage, and maintain a set of organisational standard reports. These reports will be leveraged by everyone in the service organisation and augmented with best practices and KPIs derived from data, industry best practices, and stakeholder inputWho you are?4 years of relevant experience in SFDC Service Cloud in Technology IndustrySalesforce.com certified AdministratorAdvanced Excel skills neededStrong quantitative and analytical skills. Sound business judgment and acumenStrong follow through and ability to manage cross functionally to complete tasks by firm deadlinesStrong problem-solving ability with capability of understanding the underlying business issue and requirement to resolve – think outside the box, not just fix the issueExperience ensuring compliance with corporate policies and proceduresAbility to communicate effectively at all levels of the organisationExperience working directly with sales teamsUnderstanding of reporting logic, SQL and business intelligence toolsWhat Mitel offers you:Be a part of amazing new project when you can help us build unique branch in central EuropeWork within great team with wonderful colleagues and team leaderLots of trainings and development within the fieldAccess to Linda.com and LinkedIn learningMeal vouchers5 weeks of holidays3 sick daysCafeteria (travelling, sport, massages, cosmetics, culture for free)Above standard healthcare with 24/7 medical consultancy on the phoneDog friendly officeCool working environment – well designed office in the center of Prague (HubHub) with wonderful terrace!
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Aug 13th, 2019 05:22AM
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Aug 13th, 2019 05:22AM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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nasdaq:shor
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www.shoretel.com
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www.shoretel.com
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Aug 13th, 2019 12:00AM
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Technical Support Engineer
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Open
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Service and Support
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Prague, Czech Republic
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Prague
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CZE
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Aug 7th, 2019 12:00AM
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|
About Us:Would you like to experience a start-up like environment within a global company? Do you want to know that your work will have a positive impact every day? Do you enjoy a positive culture with a friendly and collaborative team environment?Join us at Mitel, a global leader in Cloud communications – the fastest growing sector in business communications. Mitel are opening a new office in the beautiful city of Prague to support the fast-growing EMEA market and we need people who can make a difference.You will become a strategic partner to companies such as Google, VMWare and Microsoft and you will help us to achieve our vision – to provide excellent customer experience and to secure the highest level of service for our SMB, Enterprise, Global Customers and Channel Partners.At Mitel you will work with our own world-class communication technology; powering customers to talk, message, collaborate and work from anywhere. We’re looking for highly motivated and enthusiastic communication technology fans as well as for experienced professionals to be part of the future of communications.Every day will involve a fresh opportunity to make a difference as part of a friendly team. If you want to be part of that and to help build a unique hub in Prague, then join Mitel. Technical Support Engineer The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support was not able to isolate or fix problems in malfunctioning equipment or software. What your daily responsibilities should be, but not limited to:Provide phone and Web based support on supported Mitel products and take the problem toProvide accurate technical advice on the various aspects of hardware, software & cloud specifications, installation and maintenance regarding the software solutions.Responsible for ensuring escalated cases have proper notes and performing individual case reviewDealing with escalated customer issues handed down from management/team lead.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.Provide a workaround to minimize the impact of defects to the end-userDelivers fixes in the form of software patches where applicable or recommending upgrade to proper load with issues known to be resolvedCreate and maintain Knowledge Base Articles (KBA’s)Provide support within EMEA business hoursOccasional after-hours maintenance window supportParticipate in the on-call rotation to ensure after hour support Who you are?Candidate with experience in Voice, UC or Contact Centre SolutionsOwner of analytical mind and master of troubleshooting skillsExperience with Telecom signaling protocols (SIP, SS7) is considered as an advantageIf you have experience with VMWare, GCP, Wireshark and/or Team Viewer it would be very helpfulBeside all of that you have strong customer service skills with clear communication in writing and over the phoneWell organized and results-orientedTeam player with a great sense of humor What Mitel offers you:Be a part of amazing new project when you can help us build unique branch in central EuropeWork within great team with wonderful colleagues and team leaderLots of trainings and development within the fieldAccess to Linda.com and LinkedIn learningMeal vouchers5 weeks of holidays3 sick daysCafeteria (travelling, sport, massages, cosmetics, culture for free)Above standard healthcare with 24/7 medical consultancy on the phoneDog friendly officeCool working environment – well designed office in the centre of Prague (HubHub) with wonderful terrace!
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Aug 13th, 2019 05:22AM
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Aug 13th, 2019 05:22AM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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nasdaq:shor
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www.shoretel.com
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www.shoretel.com
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Aug 13th, 2019 12:00AM
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Unified Communications Engineer
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Open
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Service and Support
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Prague, Czech Republic
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Prague
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CZE
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Aug 8th, 2019 12:00AM
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About Us:Would you like to experience a start-up like environment within a global company? Do you want to know that your work will have a positive impact every day? Do you enjoy a positive culture with a friendly and collaborative team environment?Join us at Mitel, a global leader in Cloud communications – the fastest growing sector in business communications. Mitel are opening a new office in the beautiful city of Prague to support the fast-growing EMEA market and we need people who can make a difference.You will become a strategic partner to companies such as Google, VMWare and Microsoft and you will help us to achieve our vision – to provide excellent customer experience and to secure the highest level of service for our SMB, Enterprise, Global Customers and Channel Partners.At Mitel you will work with our own world-class communication technology; powering customers to talk, message, collaborate and work from anywhere. We’re looking for highly motivated and enthusiastic communication technology fans as well as for experienced professionals to be part of the future of communications.Every day will involve a fresh opportunity to make a difference as part of a friendly team. If you want to be part of that and to help build a unique hub in Prague, then join Mitel. Unified Communications Engineer The Unified Communications Engineer provides technical guidance to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, cloud datacenter, or networked and/or wireless systems. Responds to situations where first- and second- line support was not able to isolate or fix problems in malfunctioning equipment or software. What your daily responsibilities should be, but not limited to:Provide phone and Web based support for Mitel accredited partnersLeads the troubleshooting on the various aspects of hardware, software & cloudReports design, reliability and maintenance problems or bugs to design engineering/software engineering.Provide a workaround to minimize the impact of defects to the end-userDelivers fixes in the form of software patches where applicable or recommending upgrade to proper load with issues known to be resolvedCreate and maintain Knowledge Base Articles (KBA’s)Provide support within EMEA business hoursOccasional after-hours maintenance window supportOpportunity to participate in the on-call rotation to ensure after hour support Who you are?Candidate with experience in Voice, VoIP, PBX, UC or Contact Centre SolutionsOwner of analytical mind and master of troubleshooting skillsExperience with Telecom signaling protocols (SIP, SS7, H.323) is considered as an advantageIf you have experience with VMWare, GCP, Wireshark and/or Team Viewer it would be very helpfulBeside all of that you have strong customer service skills with clear communication in writing and over the phoneWell organized and results-orientedTeam player with a great sense of humorFluent EnglishAnother European language, such as German, French, Spanish, Italian is considered as an advantage What Mitel offers you:Be a part of amazing new project when you can help us build unique branch in central EuropeWork within great team with wonderful colleagues and team leaderLots of trainings and development within the field, including certified 3rd party and Mitel trainingsAccess to unlimited training resources at LinkedIn learningMeal vouchers5 weeks of holidays3 sick daysCafeteria (travelling, sport, massages, cosmetics, culture for free)Above standard healthcare with 24/7 medical consultancy on the phoneDog friendly officeCool working environment – well designed office in the centre of Prague (HubHub) with wonderful terrace!
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Aug 13th, 2019 05:22AM
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Aug 13th, 2019 05:22AM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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|
nasdaq:shor
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www.shoretel.com
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www.shoretel.com
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Aug 14th, 2019 12:00AM
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Technical Support Engineer
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Open
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Service and Support
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Prague, Czech Republic
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Prague
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CZE
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Aug 13th, 2019 12:00AM
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|
About Us:Would you like to experience a start-up like environment within a global company? Do you want to know that your work will have a positive impact every day? Do you enjoy a positive culture with a friendly and collaborative team environment?Join us at Mitel, a global leader in Cloud communications – the fastest growing sector in business communications. Mitel are opening a new office in the beautiful city of Prague to support the fast-growing EMEA market and we need people who can make a difference.You will become a strategic partner to companies such as Google, VMWare and Microsoft and you will help us to achieve our vision – to provide excellent customer experience and to secure the highest level of service for our SMB, Enterprise, Global Customers and Channel Partners.At Mitel you will work with our own world-class communication technology; powering customers to talk, message, collaborate and work from anywhere. We’re looking for highly motivated and enthusiastic communication technology fans as well as for experienced professionals to be part of the future of communications.Every day will involve a fresh opportunity to make a difference as part of a friendly team. If you want to be part of that and to help build a unique hub in Prague, then join Mitel. Technical Support Engineer The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support was not able to isolate or fix problems in malfunctioning equipment or software. What your daily responsibilities should be, but not limited to:Provide phone and Web based support on supported Mitel products and take the problem toProvide accurate technical advice on the various aspects of hardware, software & cloud specifications, installation and maintenance regarding the software solutions.Responsible for ensuring escalated cases have proper notes and performing individual case reviewDealing with escalated customer issues handed down from management/team lead.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.Provide a workaround to minimize the impact of defects to the end-userDelivers fixes in the form of software patches where applicable or recommending upgrade to proper load with issues known to be resolvedCreate and maintain Knowledge Base Articles (KBA’s)Provide support within EMEA business hoursOccasional after-hours maintenance window supportParticipate in the on-call rotation to ensure after hour support Who you are?Candidate with experience in Voice, UC or Contact Centre SolutionsOwner of analytical mind and master of troubleshooting skillsExperience with Telecom signaling protocols (SIP, SS7) is considered as an advantageIf you have experience with VMWare, GCP, Wireshark and/or Team Viewer it would be very helpfulBeside all of that you have strong customer service skills with clear communication in writing and over the phoneWell organized and results-orientedTeam player with a great sense of humor What Mitel offers you:Be a part of amazing new project when you can help us build unique branch in central EuropeWork within great team with wonderful colleagues and team leaderLots of trainings and development within the fieldAccess to Linda.com and LinkedIn learningMeal vouchers5 weeks of holidays3 sick daysCafeteria (travelling, sport, massages, cosmetics, culture for free)Above standard healthcare with 24/7 medical consultancy on the phoneDog friendly officeCool working environment – well designed office in the centre of Prague (HubHub) with wonderful terrace!
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Aug 14th, 2019 05:25AM
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Aug 14th, 2019 05:25AM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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|
nasdaq:shor
|
www.shoretel.com
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www.shoretel.com
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Aug 17th, 2019 12:00AM
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Salesforce Business Administrator & Analyst
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Open
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|
Sales Operations
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Prague, Czech Republic
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Prague
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CZE
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Jul 15th, 2019 12:00AM
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|
About Us:Would you like to experience a start-up like environment within a global company? Do you want to know that your work will have a positive impact every day? Do you enjoy a positive culture with a friendly and collaborative team environment?Join us at Mitel, a global leader in Cloud communications – the fastest growing sector in business communications. Mitel are opening a new office in the beautiful city of Prague to support the fast-growing EMEA market and we need people who can make a difference.You will become a strategic partner to companies such as Google, VMWare and Microsoft and you will help us to achieve our vision – to provide excellent customer experience and to secure the highest level of service for our SMB, Enterprise, Global Customers and Channel Partners.At Mitel you will work with our own world-class communication technology; powering customers to talk, message, collaborate and work from anywhere. We’re looking for highly motivated and enthusiastic communication technology fans as well as for experienced professionals to be part of the future of communications.Every day will involve a fresh opportunity to make a difference as part of a friendly team. If you want to be part of that and to help build a unique hub in Prague, then join Mitel.Service Cloud - Salesforce Business Administrator & AnalystThe Service Cloud - Salesforce Business Administrator and Analyst (SOA) manages business support, business analysis and change management and reporting and trend analysis essential to business and sales force productivity with a focus on working within Service Cloud. Working within the Business Operations team the position also provides input and support within the service operations function across the business. Working primarily within the CRM environment the position designs and ensures regular reporting and interpretation of data in to the business, scopes change requirements delivered from the business in order to ensure comprehensive business requirements presented to IT, understands the implications of sales requirements across the wider Salesforce environment (Sales, Marketing and Communities Clouds), works across all Salesforce implementation projects with specific focus on Service, responsible for definition and test fostering close relationship with BP&S and IT Development. Reporting to the Vice President Business Operations responsible for CRM, the position also works closely with internal stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organisation are supported. Success in this role means maximising the service team’s productivity by minimising the effort required to see and understand what key areas need to be focused on.What your daily responsibilities should be, but not limited to:Manage ongoing support requests and administrative needs of usersIdentify areas for de-duping and clean-up and any business process implications in sameDevelop reports, dashboards, and processes to continuously monitor data quality and integrityNew user setups and access control management through a variety of methods, including roles, profiles, sharing settings and permission setsDay-to-day user support as requiredConduct hands-on training for users on best practices and efficient usage techniquesManage capacity and licensing requirementsIdentify and facilitate process improvement projects, training/workshops to support strategic organizational objectivesRegularly perform database management and clean up proceduresWork with Business Units to document business processes, validate business requirements and integrationsDefine and work with Configuration & Development team on business requirements that may impact other clouds, integrations or applicationsDetermine new fields and / or pick list values in SalesForce objectsWorks directly with and supports the service teams to ensure high level of CRM data quality and drive overall CRM governanceSupports and drives the process in CRM with reporting and statisticsSupports pre-deployment, implementation and roll-out of new CRM features and modules to ensure requirements are metSupports tactical implementation of service initiatives and programs across the theatres where required implementation in CRMIdentify and use supporting data to proactively identify trends, changes and opportunities to and within the business providing a suite of reports on regular basisPush strategic decision making to the next level by providing data and insight in support of the service management team's decision making processesExamine service data and changes in the process to identify triggers for improvement or changeProvide operational support to the service teams in use of CRM reporting, and associated toolsCreate, manage, and maintain a set of organisational standard reports. These reports will be leveraged by everyone in the service organisation and augmented with best practices and KPIs derived from data, industry best practices, and stakeholder inputWho you are?4 years of relevant experience in SFDC Service Cloud in Technology IndustrySalesforce.com certified AdministratorAdvanced Excel skills neededStrong quantitative and analytical skills. Sound business judgment and acumenStrong follow through and ability to manage cross functionally to complete tasks by firm deadlinesStrong problem-solving ability with capability of understanding the underlying business issue and requirement to resolve – think outside the box, not just fix the issueExperience ensuring compliance with corporate policies and proceduresAbility to communicate effectively at all levels of the organisationExperience working directly with sales teamsUnderstanding of reporting logic, SQL and business intelligence toolsWhat Mitel offers you:Be a part of amazing new project when you can help us build unique branch in central EuropeWork within great team with wonderful colleagues and team leaderLots of trainings and development within the fieldAccess to Linda.com and LinkedIn learningMeal vouchers5 weeks of holidays3 sick daysCafeteria (travelling, sport, massages, cosmetics, culture for free)Above standard healthcare with 24/7 medical consultancy on the phoneDog friendly officeCool working environment – well designed office in the center of Prague (HubHub) with wonderful terrace!
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Aug 17th, 2019 06:39AM
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Aug 17th, 2019 06:39AM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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|
nasdaq:shor
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www.shoretel.com
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www.shoretel.com
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Aug 18th, 2019 12:00AM
|
Technical Support Engineer
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Open
|
|
Service and Support
|
Prague, Czech Republic
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Prague
|
|
CZE
|
Aug 14th, 2019 12:00AM
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|
About Us:Would you like to experience a start-up like environment within a global company? Do you want to know that your work will have a positive impact every day? Do you enjoy a positive culture with a friendly and collaborative team environment?Join us at Mitel, a global leader in Cloud communications – the fastest growing sector in business communications. Mitel are opening a new office in the beautiful city of Prague to support the fast-growing EMEA market and we need people who can make a difference.You will become a strategic partner to companies such as Google, VMWare and Microsoft and you will help us to achieve our vision – to provide excellent customer experience and to secure the highest level of service for our SMB, Enterprise, Global Customers and Channel Partners.At Mitel you will work with our own world-class communication technology; powering customers to talk, message, collaborate and work from anywhere. We’re looking for highly motivated and enthusiastic communication technology fans as well as for experienced professionals to be part of the future of communications.Every day will involve a fresh opportunity to make a difference as part of a friendly team. If you want to be part of that and to help build a unique hub in Prague, then join Mitel. Technical Support Engineer The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support was not able to isolate or fix problems in malfunctioning equipment or software. What your daily responsibilities should be, but not limited to:Provide phone and Web based support on supported Mitel products and take the problem toProvide accurate technical advice on the various aspects of hardware, software & cloud specifications, installation and maintenance regarding the software solutions.Responsible for ensuring escalated cases have proper notes and performing individual case reviewDealing with escalated customer issues handed down from management/team lead.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.Provide a workaround to minimize the impact of defects to the end-userDelivers fixes in the form of software patches where applicable or recommending upgrade to proper load with issues known to be resolvedCreate and maintain Knowledge Base Articles (KBA’s)Provide support within EMEA business hoursOccasional after-hours maintenance window supportParticipate in the on-call rotation to ensure after hour support Who you are?Candidate with experience in Voice, UC or Contact Centre SolutionsOwner of analytical mind and master of troubleshooting skillsExperience with Telecom signaling protocols (SIP, SS7) is considered as an advantageIf you have experience with VMWare, GCP, Wireshark and/or Team Viewer it would be very helpfulBeside all of that you have strong customer service skills with clear communication in writing and over the phoneWell organized and results-orientedTeam player with a great sense of humor What Mitel offers you:Be a part of amazing new project when you can help us build unique branch in central EuropeWork within great team with wonderful colleagues and team leaderLots of trainings and development within the fieldAccess to Linda.com and LinkedIn learningMeal vouchers5 weeks of holidays3 sick daysCafeteria (travelling, sport, massages, cosmetics, culture for free)Above standard healthcare with 24/7 medical consultancy on the phoneDog friendly officeCool working environment – well designed office in the centre of Prague (HubHub) with wonderful terrace!
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Aug 18th, 2019 03:51AM
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Aug 18th, 2019 03:51AM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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|
nasdaq:shor
|
www.shoretel.com
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www.shoretel.com
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Aug 22nd, 2019 12:00AM
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Technical Support Engineer
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Open
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|
Service and Support
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Prague, Czech Republic
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Prague
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CZE
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Aug 14th, 2019 12:00AM
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|
About Us:Would you like to experience a start-up like environment within a global company? Do you want to know that your work will have a positive impact every day? Do you enjoy a positive culture with a friendly and collaborative team environment?Join us at Mitel, a global leader in Cloud communications – the fastest growing sector in business communications. Mitel are opening a new office in the beautiful city of Prague to support the fast-growing EMEA market and we need people who can make a difference.You will become a strategic partner to companies such as Google, VMWare and Microsoft and you will help us to achieve our vision – to provide excellent customer experience and to secure the highest level of service for our SMB, Enterprise, Global Customers and Channel Partners.At Mitel you will work with our own world-class communication technology; powering customers to talk, message, collaborate and work from anywhere. We’re looking for highly motivated and enthusiastic communication technology fans as well as for experienced professionals to be part of the future of communications.Every day will involve a fresh opportunity to make a difference as part of a friendly team. If you want to be part of that and to help build a unique hub in Prague, then join Mitel. Technical Support Engineer The Technical Support Engineer provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support was not able to isolate or fix problems in malfunctioning equipment or software. What your daily responsibilities should be, but not limited to:Provide phone and Web based support on supported Mitel products and take the problem toProvide accurate technical advice on the various aspects of hardware, software & cloud specifications, installation and maintenance regarding the software solutions.Responsible for ensuring escalated cases have proper notes and performing individual case reviewDealing with escalated customer issues handed down from management/team lead.Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.Provide a workaround to minimize the impact of defects to the end-userDelivers fixes in the form of software patches where applicable or recommending upgrade to proper load with issues known to be resolvedCreate and maintain Knowledge Base Articles (KBA’s)Provide support within EMEA business hoursOccasional after-hours maintenance window supportParticipate in the on-call rotation to ensure after hour support Who you are?Candidate with experience in Voice, UC or Contact Centre SolutionsOwner of analytical mind and master of troubleshooting skillsExperience with Telecom signaling protocols (SIP, SS7) is considered as an advantageIf you have experience with VMWare, GCP, Wireshark and/or Team Viewer it would be very helpfulBeside all of that you have strong customer service skills with clear communication in writing and over the phoneWell organized and results-orientedTeam player with a great sense of humor What Mitel offers you:Be a part of amazing new project when you can help us build unique branch in central EuropeWork within great team with wonderful colleagues and team leaderLots of trainings and development within the fieldAccess to Linda.com and LinkedIn learningMeal vouchers5 weeks of holidays3 sick daysCafeteria (travelling, sport, massages, cosmetics, culture for free)Above standard healthcare with 24/7 medical consultancy on the phoneDog friendly officeCool working environment – well designed office in the centre of Prague (HubHub) with wonderful terrace!
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Aug 22nd, 2019 05:03AM
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Aug 22nd, 2019 05:03AM
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ShoreTel
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Technology
|
Technology Hardware & Equipment
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nasdaq:shor
|
www.shoretel.com
|
www.shoretel.com
|
May 15th, 2016 12:00AM
|
Technical Lead ( Front End Lead )
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Open
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|
Engineering
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Bangalore, IND
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Bengaluru
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Karnataka
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IND
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Apr 5th, 2016 12:00AM
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May 15th, 2016 01:10PM
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May 15th, 2016 01:10PM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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nasdaq:shor
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www.shoretel.com
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www.shoretel.com
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May 15th, 2016 12:00AM
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Technical Lead Software Engineer
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Open
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Engineering
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Bangalore, IND
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Bengaluru
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Karnataka
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IND
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Apr 5th, 2016 12:00AM
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May 15th, 2016 01:10PM
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May 15th, 2016 01:10PM
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ShoreTel
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Technology
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Technology Hardware & Equipment
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