SP

SPS Commerce

- NASDAQ:SPSC
Last Updated 2024-03-26

Job Listings

Track SPS Commerce hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Sr. BC/NAV Implementation Consultant - EDI Open SPS Commerce Canada Ltd. Customer Success not set, ON, not set, CAN ON not set CAN Jan 4th, 2023 12:00AM Job Locations CA-ON Posted Date 1 month ago(1/4/2023 7:42 PM) Job Title Sr. BC/NAV Implementation Consultant - EDI Due to our continued market growth, SPS Commerce is hiring a Senior BC/NAV Implementation Consultant - EDI to join our Microsoft Market Team. Our team members get to solve complex business interactions by implementing EDI software developed by SPS Commerce to integrate transaction data with Microsoft ERP platforms as well as other business applications in advanced distribution and manufacturing environments   This is a fully remote role; you can be based anywhere in the continental United States or Canada   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? - You are a master communicator. You can talk with anyone from the warehouse floor to the CEO and cultivate those interactions into a trust-based relationship. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible; you know when to push and when to back off. You’re an individual contributor BUT you have a “when the team wins, we all win” attitude so you’re willing to pitch in to help others when needed.   What is the day to day like? - Your primary goals as a consultant consist of requirements analysis, solution design, implementation of EDI/ERP integration projects as defined in detailed statements of work, problem identification, troubleshooting and resolution using advanced data transformation tools. - You will attend internal and customer meetings as required, execute technical and functional projects, and generate documentation and statements of work. - You’ll be expected to maintain a high level of productivity by maintaining a consistent billability. - Because you’ll likely work multiple projects at once, you’ll need to manage your time effectively by monitoring internal workflow as well as project plans. - Lastly and perhaps most importantly, you will constantly strive for service excellence to “wow” our customers. The goal is for you to become the trusted advisor to our clients.   What is required?    Senior Consultant: - Bachelor's Degree + 5 years of related experience or 8 years of relevant experience with no degree - 3 years of account management, relationship management, product management or related - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities.   What is preferred?  - Experience with Microsoft D365BC or NAV is strongly preferred - Knowledge of EDI standards and EDI integration is important and will shorten your learning curve - Industry experience in Retail, heavy equipment, automotive, supply chain is desirable   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability**   #LI-REMOTE  Job ID 2022-7282 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Implementation Specialist - SAAS Open SPS Commerce, Inc Customer Success Minneapolis, MN, 55402, USA MN Minneapolis USA Oct 21st, 2022 12:00AM Job Locations US-MN-Minneapolis Posted Date 3 months ago(10/21/2022 9:46 PM) Job Title Implementation Specialist - SAAS SPS Commerce is growing! We are looking to add a Consultant I to our Customer Success team. As an implementation consultant you believe in collaboration and teamwork. You demonstrate a high level of urgency and are naturally curious and take initiative. In this role you will use your project management skills and technical aptitude to work directly with external customers and internal partners. If you pride yourself on your communication skills, ability to develop solutions and get things done and want the challenge of working with retailers of all sizes across the globe, then this is the role for you.    Does this sound like you?   - Teamwork and collaboration help to drive the process of resolving issues using forward-thinking, out of the box solutions – and you are always looking for an opportunity to succeed together. - You are customer focused. You can forge strong working relationships and instill trust while solving problems and driving value for customers. - Initiative empowers you. You successfully analyze complex situations and develop solutions. You don’t stop until the job is done. - Fast-paced, dynamic work environments are where you thrive. You can work with minimal supervision while taking initiative and setting priorities.    Why Work at SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win.   Career don’t just grow here, they’re made here.   Day-to-Day As a Consultant I you will work among a team of professionals responsible for developing standardized solutions for our customers.  You will research, isolate, diagnose, resolve and follow-up on problems for customer change events. When necessary, you will also manage escalated events as appropriate.  - Install, upgrade, test, and configure systems as part of completing implementation project. - Consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Keep customer and other stakeholders informed of project progress. - Perform post-sale initial technical implementation of technology products. - Conduct tasks and assignments as directed - Work under moderate supervision with some latitude for independent judgment. - Track progress of Implementation project(s). Ensure deadlines are met and scheduling issues resolved    Minimum Requirements   - Bachelor's Degree with 2 years of related experience; or an advanced degree without experience; or equivalent experience. - Excellent communication skills - Strong analytical, problem solving and troubleshooting skills.   Preferred Experience   - Excellent organizational skills and ability to manage multiple projects concurrently - Ability to apply, test, and re-configure data rules to produce desired results - A balanced mix of skills: driver and facilitator, tactical leader and doer   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   **EOE including veterans/disability** Job ID 2022-7115 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Associate Customer Support Analyst Open SPS Commerce, Inc Customer Success Minneapolis, MN, 55402, USA MN Minneapolis USA Jan 9th, 2023 12:00AM Job Locations US-MN-Minneapolis Posted Date 3 weeks ago(1/10/2023 12:38 AM) Job Title Associate Customer Support Analyst Customer Support Opportunity    SPS Commerce is hiring Associate Customer Support Analysts to join our team in Minneapolis! This position consists of helping our retail customers and their trading partners to solve issues through phone calls, emails, and web chats. You’ll ensure that they know our product as well as you do so their business can run smoothly. This is a position with high growth opportunity in the company, and you’ll quickly build knowledge of SPS Commerce and the retail business as you work across teams in a highly collaborative environment.     Does this sound like you? - You’re a great investigator. You have technical aptitude, but don’t mind some ambiguity. You’ll thrive in this role if you can work with a customer to get to the root of their issues, ask questions, and be curious to get to the bottom of an issue. - You’re naturally curious. You’ll be learning all about the retail industry and working one-on-one with our customers and being curious will help you to understand how we can best support them to resolve any tech issues, and then prevent them from happening again. - You enjoy collaborating with people and making connections. You won’t always have all the answers, but you know where to find them. Our company is full of industry experts, and you’re encouraged to seek out others to help with issues as you learn the ropes. Why SPS?   We know that there are a lot of employment choices for great talent so at SPS we work hard to create an environment where “Employees Come First” and where your “Thirst for Growth” can be nurtured. We’re a market leader and have just passed our 87th consecutive quarter of growth. This allows us to continue to invest in our employees and aggressively gain market share.   Day-to-Day   In this role, you’ll spend your time working with customers via phone, email and chat app.  You’ll handle a variety of tasks including troubleshooting and issue resolution, providing on-the-spot education on products and assisting customers with ERP integrations.  In order to maximize the quality and value, our team works with a fairly structured and scheduled environment, whether your working in the call queue or handling cases that are assigned daily.  You’ll also have time chance to get to work closely with other departments – while you won’t have all the answers, we’ll make sure you know where to go to get a problem solved! - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - A combination of 5 years of post-secondary education and work experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Be self-directed and able to work autonomously and managing fluctuating priorities. - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Ability to work off-peak hours which includes some evening shift work SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                EOE including disability/ veteran Job ID 2022-6921 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Customer Support Analyst Open SPS Commerce, Inc Customer Success Des Moines, IA, 50309, USA IA Des Moines USA Jan 12th, 2023 12:00AM Job Locations US-IA-Des Moines | US-MN-Minneapolis Posted Date 3 weeks ago(1/12/2023 5:24 PM) Job Title Customer Support Analyst SPS Commerce is growing! We are looking to add a Customer Support Analyst on our Automotive Aftermarket Team team. The Customer Support Analyst engages with customers in education and problem-solving interactions via multiple support channels including phone, email, and chat. The Customer Support Analyst is responsible for providing great customer service through root cause analysis and issue resolution while leveraging their established skill set and SPS Commerce acumen.   This position will be based out of the Des Moines, IA or Minneapolis, MN area.   Spanish bilingual opportunity available.      Does this sound like you? - You have fantastic people skills; you’re able to listen thoroughly and understand issues quickly. - You’re dedicated to providing top-notch service while also maintaining a keen interest in technical problem-solving. - You’re able to build long-term relationships with customers by establishing trust and credibility. - You have an eye for detail so that even the smallest issue won’t affect the customer negatively. - You can be flexible and are good at adapting to customer needs. - You’re an individual contributor BUT you have a Succeed Together attitude so you’re willing to pitch in to help others when needed.   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.     Day to Day - Facilitates problem identification, research, and follow up to ultimate resolution, advocating for customer success - Assists customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assess nature of customer needs and work to resolve issues ranging from moderate to extremely complex in nature - Refers and escalates to appropriate internal teams as necessary - Logs and tracks customer interactions using the designated customer resource manager (CRM) - Demonstrates agility by acting as a flex resource as necessary across multiple contact channels - Adheres to provided schedules to ensure availability for customer needs and adapts to changes when needed - Support supply chain transactions in EDI and other formats   Required Skills - Bachelor’s degree or equivalent combination of education and experience - 1-3 years prior customer support experience or technical/help desk experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Excellent customer interaction skills and demonstrated ability to work effectively in a team environment - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Proven organizational skills with ability to effectively manage multiple projects - Ability to work off-peak hours which includes some evening and weekend shift work. Ability to work limited on-call shifts   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.                *EOE including disability/ veteran* Job ID 2022-7288 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Associate Customer Support Analyst - Analytics Open SPS Commerce, Inc Customer Success Minneapolis, MN, 55402, USA MN Minneapolis USA Jan 23rd, 2023 12:00AM Job Locations US-MN-Minneapolis | CA-ON-Brampton Posted Date 1 week ago(1/23/2023 11:37 PM) Job Title Associate Customer Support Analyst - Analytics SPS Commerce is growing! We are looking to add an Associate Customer Support Analyst who is Obsessed with Customers and has a Results Matter mindset on our Analytics Support team. As the primary contact for customers in production, the Associate Customer Support Analyst is responsible for responding to and resolving customer issues, providing excellent customer service. This includes engaging with customers via phone and email. Analysts are responsible for providing customer training, problem identification and resolution, issue escalation, and follow up.    Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of the companies you support - You are highly collaborative and a great communicator - You are skilled at listening to your customers and suggesting solutions based on their business needs - You can creatively solve issues and bring forth new ideas - You are highly organized and comfortable working on fast moving projects - You are able to use technology effectively and productively; continually updating skills and knowledge; addressing problems as they arise or seeking help as appropriate.    Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources, and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.     Day to Day   The Analytics Support team is a smaller part of SPS Commerce that is growing. This group is responsible for assisting all customers utilizing SPS Commerce Analytics and helps customers set up their solution, identify problems, communicate with customer’s trading partners, and resolve issues. They regularly provide sales support and subject matter expertise during the sales process for new and existing Analytics customers.   As an Associate Customer Support Analyst, you will work on with mid-market accounts via email and phone to trouble shoot and perform in-depth analysis. You will partner with several different teams within the organization to resolve customer issues. - Facilitating problem identification and research, and drives resolution, advocating for customer success - Assisting customers seeking education and/or issue resolution while working with a variety of SPS Commerce products and services - Assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity - Referring and escalating to appropriate internal teams as necessary - Logging and tracking customer interactions using the designated customer resource manager (CRM) - Demonstrating agility by acting as a flex resource as necessary across multiple contact channels - Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed Required Skills / Experience: - Bachelor’s degree or equivalent combination of education and experience - Strong verbal and written communication skills - Ability to understand and work effectively with technical processes and data - Ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Excellent customer interaction skills and demonstrated ability to work effectively in a team environment - Demonstrated computer knowledge (Internet and Microsoft Office-Word, Excel and Outlook) - Proven organizational skills with ability to effectively manage multiple projects - Ability to work off-peak hours which includes some evening and weekend shift work     Preferred Skills - Prior customer support experience or technical/help desk experience preferred - Working Knowledge of SQL, MS Access or any Database concepts                EOE including disability/ veteran Job ID 2023-7331 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Project Manager, Implementation - Supplier Enterprise Open SPS Commerce, Inc Customer Success Minneapolis, MN, 55402, USA MN Minneapolis USA Jan 26th, 2023 12:00AM Job Locations US-MN-Minneapolis Posted Date 6 days ago(1/26/2023 3:24 PM) Job Title Project Manager, Implementation - Supplier Enterprise SPS Commerce is growing! We are looking to add a Project manager who is Obsessed with Customers and has a Results Matter mindset to join our Implementation Team. The Project Manager ensures quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You will work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. You will balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment.   Does this sound like you? - You excel at developing and fostering relationships with internal and external customers - from the teams you work with internally at SPS all the way up to C level executives of supplier companies - You are collaborative and a great communicator, able to set expectations with teammates and customers - You are skilled at listening to your customers and suggesting solutions and products based on their business needs - You can creatively solve issues and bring forth new ideas - You are highly organized and comfortable working on fast moving projects   Why SPS?   We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day to Day   As part of the Supplier Enterprise team, you will be working with large, worldwide corporations on EDI solutions. Being some of our bigger and more sophisticated clients, they are larger in scope, higher in engagement and require from you first class customer service and strong project management skills.   You will be a key customer facing resource who may typically manage 25-30 projects depending on size and other factors.   You will interact with customers every day, continually working on new questions and issues as they arise, helping them find the best solutions for their business needs by providing project status updates. You will coordinate with cross functional teams across the customer's organization as well as cross functional teams across SPS, managing workflow, and documenting updates. - Proactively manage projects using critical project management skills - including but not limited to establishing scope of work and project plan and managing timelines for project tasks - Create and maintain project work schedules, track customer requirements and translate requests into project deliverables - Monitor work-flow requirements to meet timelines and quality expectations - Manage day-to-day project tasks for to ensure execution of retention initiatives - Proactively prioritize needs, effectively manage resources, and complete necessary tasks   Required Skills - Bachelor’s Degree or equivalent experience - 2+ years of project management experience - Strong problem solving & analytic ability - Quality-focused; detail-oriented; ability to prioritize and multitask - Proven ability to handle multiple projects - Computer proficiency in Microsoft Office suite - Excellent organizational skills and written/oral communication skills - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment   Preferred Experience - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment - Strong problem solving & analytic ability   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability, and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   *EOE including disability/ veteran* Job ID 2022-7180 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Sr. Implementation Specialist, Enterprise Open SPS Commerce, Inc Customer Success Minneapolis, MN, 55402, USA MN Minneapolis USA Jan 30th, 2023 12:00AM Job Locations US-MN-Minneapolis Posted Date 2 days ago(1/30/2023 10:57 PM) Job Title Sr. Implementation Specialist, Enterprise SPS Commerce is a leading supply chain management company that provides state of the art cloud-based solutions. Our company is growing, and so is our team! We are currently looking for an experienced Sr. Implementation Specialist (Sr. Consultant) who loves to get after it, is obsessed with customers and enjoys succeeding together to join our Enterprise Premier team. In this role you would be responsible for successfully managing the testing and implementation of our customer’s solution. Exceeding customer expectations is a top priority, which is accomplished by clearly understanding the clients’ business model, the partner resources and limitations, and the value added by the SPS components.   Does this sound like you? - You have a passion for digging into business challenges - You can articulate how software products/solutions help solve business challenges - You enjoy working with teams, customers and SPS partners, on multiple projects   Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.   At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Day to Day - Perform post-sale initial technical implementation of technology products. - Execute installation, upgrades, testing, and system configuration as part of completing implementation project. - Conduct complex work important to the organization. - Work under minimal supervision with wide latitude for independent judgment. - May consult with clients to analyze and verify operational needs, and to understand clients' business objectives and goals. - Track progress of implementation project(s). Ensure deadlines are met and scheduling issues resolved. - Keep customer and other stakeholders informed of project progress. - Possess and maintain a high level of industry-specific business knowledge by remaining current with emerging products and technical updates. Required Experience/ Skills - - A minimum of 5 years of related experience with a Bachelor’s degree or equivalent combination of education and experience; or 3 years and a Master’s degree. - 3+ years of account management, relationship management, product management or related experience. - Prior exposure to 3rd parties, consultants, VARs, and adapter or application providers desired - Strong relationship building skills, especially over the phone. - Demonstrated organization and prioritization skills. Ability to multi-task and handle multiple concurrent activities. Preferred Experience - Electronic Data Interchange (EDI) experience - Supply chain related experience working with ERPs such as SAP, Oracle, Infor etc. - Experience implementing and troubleshooting different connection types API, sFTP, AS2, VAN etc. - Experience working with Suppliers and retailers - Experience working with Carriers and 3PL’s - Ability to learn quickly to utilize proprietary tools and software as part of day to day job function desirable   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran Job ID 2023-7315 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Associate Project Manager Open SPS Commerce, Inc Customer Success Minneapolis, MN, 55402, USA MN Minneapolis USA Jan 30th, 2023 12:00AM Job Locations US-MN-Minneapolis Posted Date 2 days ago(1/30/2023 5:59 PM) Job Title Associate Project Manager SPS Commerce is growing! We are looking to add a Associate Project Manager who is Obsessed with Customers and has a Results Matter mindset to join our Small Business Implementation Team.     Does this sound like you? - Are you customer focused and have a desire to work effectively across functions in a fast-paced dynamic environment where your customers are both internal and external? - Faith in one’s own ideas to be successful and take an independent position in the face of opposition and ambiguity? - Can you demonstrate initiative to identify what needs to be done and do it before being asked or required by the situation? - Can you drive engagement of team members while demonstrating delivery excellence? This means you’re leading people who don’t report to you, but you all must work together to get the project implemented.   Why work at SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers, and logistics partners to work better together with our people, our process, and our tech products.  We have the world’s largest retail network, and we don’t just lead the industry, we are the industry.    At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Does this sound like you? Are you looking for a position that will highlight that you are highly organized, analytical, and a strong communicator with internal and external customers? The Associate Project Manager is a perfect launching point into you career as a Project Manager! The QuickBooks Implementation team is gearing up to scale and in need of a driven, collaborative individual that is able to use their skillset to handle a large inflow of work, improve processes, and collaborate with various project teams on an as-needed basis.   The Day-to-Day In this role you will manage quality and process improvement programs and strategic initiatives designed to improve the quality of service, care and efficiency delivered by Customer Success. You’ll work with cross-functional partners to coordinate and support customer success teams in creating and executing retention initiatives to achieve business goals. Balance attention to detail and the big picture to recommend and influence change in a high growth, fast paced environment.     - Manage day-to-day project tasks for implementing SPS Commerce Products and Services from close of sale through handoff to customer support  - Create and maintain project work schedules, track customer requirements and translate requests into project deliverables  - Monitor work-flow requirements to meet timelines and quality expectations  - Manage day-to-day project tasks to ensure execution of retention initiatives  - Prioritize needs, effectively manage resources, and complete necessary tasks    What experience and skills do I need? - Bachelor’s degree or 2 years of professional experience and 2+ years of non-project management professional experience  - Demonstrated understanding of processes and/or services to contribute to issue identification and idea generation/evaluation  - Quality-focused; detail-oriented; ability to prioritize and multi task  - Proven ability to handle multiple projects  - Computer proficiency in Microsoft Office suite  - Excellent organizational skills and written/oral communication skills  - Demonstrated ability to work with minimal supervision while taking initiative and setting priorities in a demanding, fast-paced environment  - Strong problem solving & analytic ability    SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    **EOE including veterans/disability** Job ID 2022-7304 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Workforce Analyst Open SPS Commerce, Inc Customer Success Minneapolis, MN, 55402, USA MN Minneapolis USA Feb 1st, 2023 12:00AM Job Locations US-MN-Minneapolis Posted Date 4 hours ago(2/1/2023 6:10 PM) Job Title Workforce Analyst Come join SPS Commerce as a Workforce Analyst on our Customer Success team!   In this role you will be responsible for the support of Contact Center operational functions that include forecasting, scheduling, and reporting of Key Performance Indicators for a multi-site, multi-skilled 24x7 Contact Center. You will implement best practices in workforce management to ensure consistent procedures and data-driven, timely decisions across inbound and outbound communications. You will identify and execute on measures to drive results, supporting and aligning efforts to meet the needs of the customer as well as the needs of the business. This is a great opportunity to join a growing and evolving team!   Does this sound like you? - You share our obsession with customers and are passionate about helping them achieve success. - You are analytical, data driven and thoughtful and like to see the impact of your recommendations on both our internal and external customers at a global level. - You possess a unique blend of the patience and empathy needed to provide great customer service, combined with the grit and tenacity required in an in-bound customer support environment - You have an investigative mindset and are adept at using multiple systems and tools to dig in to issues and identify the root cause. Why SPS? We solve retail supply chain problems by cutting through inefficiency with innovation and automation. At SPS we empower retailers, suppliers, distributors, grocers and logistics partners to work better together with our people, our process and our tech products. We have the world’s largest retail network, and we don’t just lead the industry, we are the industry. At SPS, we believe every employee makes a difference. We ensure employees have the tools, resources and training to explore new ideas and execute them. Our success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here.   Day-to-Day - Analyze contact volumes and patterns and ensure contact center staffing models include the accurate, updated information needed to meet planning and staffing requirements - Provide quality service through scheduling, rostering, reporting and modeling of current and future forecasts, ensuring the most effective use of workforce against Key Performance Metrics/Indicators - Capture, store and report on historical statistics (service levels, occupancy, forecast accuracy, etc.) - Provide root-cause analysis and business impact analysis for all performance variances - Identify contact volume trends and averages on a monthly, quarterly, and seasonal basis  - Monitor Contact Center tools for operational efficiency (telephone, chat and email) and proactively identify opportunities and assist in the implementation of system enhancements - Monitor real-time staffing and service, including analysis of real-time workload and contact routing to manage performance to service level requirements in a multi-site and multi-channel environment - Advocate for Customer Support Department in cross-departmental settings, both internally and externally, ensuring alignment to priorities and customer needs - Leverage industry leading processes and assist in identifying and leveraging technology needed to drive workforce decision-making that will enhance the overall customer experience Required Skills - Excellent written and verbal communication skills with the ability to effectively communicate and interact with all levels of personnel within the organization, including presenting information and responding to questions from groups of managers, senior leadership, and executive levels - Ability to manage multiple programs/projects simultaneously; experience handling multiple tasks simultaneously in a fast-paced environment as an individual contributor or team member - Experience with forecasting, capacity planning and/or statistical analysis - Proficient in MS Word, MS Excel, MS PowerPoint - Strong analytical and problem-solving skills, with the ability to define problems, collect data, establish facts and draw valid conclusions - Strong attention to detail - Ability to work off-peak hours which includes evening, weekend and holiday shifts - Ability to work limited on-call shifts - Bachelor’s degree with 1 -2 years of experience, or 3-4 years of experience in Contact Center Workforce Management environment   Preferred Experience - Experience with Workforce Management tools in a Contact Center setting - Experience integrating multiple inbound channels (telephony, email, chat) with Workforce Management software   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.   EOE including disability/ veteran Job ID 2022-7133 Category Customer Success FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services
nasdaq:spsc careers-spscommerce.icims.com careers-spscommerce.icims.com Feb 1st, 2023 12:00AM Director, Assistant Controller Open SPS Commerce, Inc Finance & Accounting Minneapolis, MN, 55402, USA MN Minneapolis USA Oct 10th, 2022 12:00AM Job Locations US-MN-Minneapolis Posted Date 4 months ago(10/11/2022 1:36 AM) Job Title Director, Assistant Controller Here atSPS, we believe every employee makes a difference. We strive to ensure every employee has the tools, resources, and training to explore new ideas and execute them. Our continued success comes from playing as a team and always playing to win. Careers don’t just grow here, they’re made here. Why SPS? In our industry, consumers are pushing retailers to evolve like never before. Empty shelves, late shipments and incorrect images online don’t work for today’s shoppers. #TeamSPS is addressing inventory, supply chain and sales challenges for today’s leading and emerging retailers. If this sounds exciting to you.. Read on. In our continued fast paced, high growth environment, we are excited to bring on an Assistant Controller, reporting to the Vice President, Corporate Controller.   Highlights of this role include: The Assistant Controller will be responsible for managing global accounting operations, SOX/internal controls, commissions payment and reporting,  and shared services; ensuring the integrity of the Company's financial data and reporting; enforcing the corporate accounting policies and procedures with GAAP and SEC requirements; driving continuous improvement and development of the financial staff and processes; and teaming with  senior team members to continually evaluate and provide strategic business insights across SPS Commerce. By working collaboratively with the finance team, and own team, will ensure appropriate accounting and financial reporting, assuring a sound internal control environment, and providing critical accountability and guidance for operational finance leadership across the organization.   Essential Responsibilities/ Duties: - Provide leadership and coordination over the global financial close and related processes - Ensure Company accounting procedures and policies conform to generally accepted accounting principles - Be a strong steward of the general ledger and other pertinent financial systems - Ensure that an adequate system of internal controls surrounding the Company’s financial reporting is in place and effectively operating - Provide leadership and input to Company-wide and Finance key initiatives as well as any strategic-related transactions, partnership, and other external relationships - Enhance the financial performance of the Company by analyzing and interpreting financial data and reporting to senior management - Lead financial system improvements to ensure the accuracy, timeliness, and availability of financial reports for use by the business - Oversee and enhance a complex commissions accounting, payment and reporting function - Provide leadership to global payment processes, including accounts payable and expense reimbursement teams - Develop future financial and controllership leaders through talent development, training and mentoring of individuals, as well as staffing and recruiting of necessary skill sets - Drive a strong controllership mindset throughout the corporation by providing appropriate financial support in the attainment of operational goals and objectives - Oversee the coordination of work performed by the Company’s external auditors and monitor and resolve issues promptly - Oversee worldwide consolidation for accuracy, timeliness, and efficiency - Play a role in execution of new business opportunities for the Company, including evaluating the potential accounting implications for new initiatives including partnerships, development collaboration arrangements, minority investments and M&A activity Minimum Requirements: - Bachelor’s degree in Accounting, or Finance, or a combination of equivalent education and experience - 5+ years of leadership experience - 12+ years of progressively responsible accounting experience - Strong knowledge of accounting standards such as GAAP and IFRS - Experience in a large public accounting firm and/or a public corporation - Dynamic people management and mentoring skills - Project management and/or experience leveraging technology to drive process improvements and efficiencies - Excellent organizational and problem-solving skills and strong attention to detail - Strong oral and written communication skills - Passionate about meeting the needs and expectations of a customer - Bias for change with demonstrated experience and successes in change management - Astute at making financially sound decisions - Experience managing third-party vendors - Proven competence with Microsoft Office (Word, Excel, PowerPoint, and Outlook)   SPS Commerce offers a comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more.    EOE including disability/ veteran        Job ID 2022-7086 Category Finance & Accounting FTE Status Full-time Feb 1st, 2023 05:15PM Feb 1st, 2023 05:15PM SPS Commerce Technology Software & Computer Services

Request a demo to view additional historical data, and much more.

Make fast
queries

No longer rely on engineers to access data; build and share queries with intuitive tools, and derive insights in real time.

Bookmark queries with your team

Save and share custom queries using a private bookmarking feature, accessible to your whole team.

Be first to know with alerts

Scan data points across millions of companies and receive emails when relevant metrics cross critical thresholds.

Visualize data for quick insights

Create custom keyword-based word clouds, charts, and advanced visualizations to quickly analyze the data.

Map competitor locations

Analyze competitor presence and growth over time by overlaying store locations with the Nearby Competitor feature.

Add widgets to your dashboards

Access existing maps, charts, word clouds, and other visualizations to understand your data quickly. Or build custom widgets to view data just the way you want it.