nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 6th, 2023 12:00AM
|
L2 Application Support
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jun 7th, 2022 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SUMMARY OF ROLE
SunPower is seeking for an L2 Application Support that will function initially as Salesforce L2 Support, who will be responsible in making sure that all platform and applications are available to all supported users in the organization during the required hours of operation. The scope of support may change in the near future, where additional tasks that are not CRM related will be added to the workload.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Work on Tier II incidents and request until resolution within a defined SLA (Service Level Agreement). Otherwise, groom tickets for proper endorsement to SME or appropriate channel / group.
Work with clients and team in the User Acceptance Testing for validation of solutions and workarounds to resolve client issues or request.
Participate in product and knowledge trainings, and realignment meetings to enhance and further develop technical skills needed to maintain an understanding and expertise in the functionalities of different platforms and applications and, how it is used within the organization.
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, or to what is define in SOD.
Run daily report for Sales impacting tickets and process according to severity of the issues or request.
Coordinate all Sales impacting issues or request to SMEs beyond GHD L2 support.
Attend or Facilitate P1 or P2 bridge and perform the initial troubleshoot and provide summary to production support slack channel.
Collect user requirements for enhancements to the system by facilitating appropriate internal discussions.
Work with end users to provide coaching around best practices and tips on Salesforce.
Create and maintain Support or end-user documentation or knowledge base article including internal processes
Conduct training GHD L2 Support, GHD L1 Support or to end users if needed.
Stay current with internal Salesforce releases and corresponding documentation/demo and provide discussion during Team Huddle.
Assist on User Acceptance Testing after migration or Salesforce maintenance as needed.
Perform Ad Hoc tasks as provided by management.
Attends and participates in meetings as required.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Candidate must possess at least a Bachelor's/College Degree in Computer Science, Computer Engineering or other IT related courses or, similar working experience in the related field.
Knowledgeable and experienced in the use of different technological platforms and application, Digital and/or CRM Tools (Preferably Salesforce).
Customer focused attitude with ability to ask pertinent questions to understand the root cause of the issues and identify the business impact to drive priority and response plan.
Ability to interact professionally with a diverse channels and group, and subject matter experts.
Strong analytical and problem-solving skills
Strong prioritization and multitasking skills
Willing to work nightshift, weekends and US/PH holidays
|
|
|
|
|
Jan 6th, 2023 09:49AM
|
Jan 6th, 2023 09:49AM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 6th, 2023 12:00AM
|
Global Helpdesk Support Engineer
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jan 3rd, 2023 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary Role
SunPower is seeking of Global Helpdesk Support Engineer to provide first level of support through taking calls and handling incidents or Service Requests, using the incident management and request fulfillment processes, in line with the team objectives.
This position will report directly to the Global Helpdesk Supervisor.
|
|
|
|
|
Jan 6th, 2023 09:49AM
|
Jan 6th, 2023 09:49AM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 7th, 2023 12:00AM
|
L2 Application Support
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jun 7th, 2022 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SUMMARY OF ROLE
SunPower is seeking for an L2 Application Support that will function initially as Salesforce L2 Support, who will be responsible in making sure that all platform and applications are available to all supported users in the organization during the required hours of operation. The scope of support may change in the near future, where additional tasks that are not CRM related will be added to the workload.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Work on Tier II incidents and request until resolution within a defined SLA (Service Level Agreement). Otherwise, groom tickets for proper endorsement to SME or appropriate channel / group.
Work with clients and team in the User Acceptance Testing for validation of solutions and workarounds to resolve client issues or request.
Participate in product and knowledge trainings, and realignment meetings to enhance and further develop technical skills needed to maintain an understanding and expertise in the functionalities of different platforms and applications and, how it is used within the organization.
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, or to what is define in SOD.
Run daily report for Sales impacting tickets and process according to severity of the issues or request.
Coordinate all Sales impacting issues or request to SMEs beyond GHD L2 support.
Attend or Facilitate P1 or P2 bridge and perform the initial troubleshoot and provide summary to production support slack channel.
Collect user requirements for enhancements to the system by facilitating appropriate internal discussions.
Work with end users to provide coaching around best practices and tips on Salesforce.
Create and maintain Support or end-user documentation or knowledge base article including internal processes
Conduct training GHD L2 Support, GHD L1 Support or to end users if needed.
Stay current with internal Salesforce releases and corresponding documentation/demo and provide discussion during Team Huddle.
Assist on User Acceptance Testing after migration or Salesforce maintenance as needed.
Perform Ad Hoc tasks as provided by management.
Attends and participates in meetings as required.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Candidate must possess at least a Bachelor's/College Degree in Computer Science, Computer Engineering or other IT related courses or, similar working experience in the related field.
Knowledgeable and experienced in the use of different technological platforms and application, Digital and/or CRM Tools (Preferably Salesforce).
Customer focused attitude with ability to ask pertinent questions to understand the root cause of the issues and identify the business impact to drive priority and response plan.
Ability to interact professionally with a diverse channels and group, and subject matter experts.
Strong analytical and problem-solving skills
Strong prioritization and multitasking skills
Willing to work nightshift, weekends and US/PH holidays
|
|
|
|
|
Jan 6th, 2023 10:58PM
|
Jan 6th, 2023 10:58PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 7th, 2023 12:00AM
|
Global Helpdesk Support Engineer
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jan 3rd, 2023 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary Role
SunPower is seeking of Global Helpdesk Support Engineer to provide first level of support through taking calls and handling incidents or Service Requests, using the incident management and request fulfillment processes, in line with the team objectives.
This position will report directly to the Global Helpdesk Supervisor.
|
|
|
|
|
Jan 6th, 2023 10:58PM
|
Jan 6th, 2023 10:58PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 8th, 2023 12:00AM
|
L2 Application Support
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jun 7th, 2022 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SUMMARY OF ROLE
SunPower is seeking for an L2 Application Support that will function initially as Salesforce L2 Support, who will be responsible in making sure that all platform and applications are available to all supported users in the organization during the required hours of operation. The scope of support may change in the near future, where additional tasks that are not CRM related will be added to the workload.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Work on Tier II incidents and request until resolution within a defined SLA (Service Level Agreement). Otherwise, groom tickets for proper endorsement to SME or appropriate channel / group.
Work with clients and team in the User Acceptance Testing for validation of solutions and workarounds to resolve client issues or request.
Participate in product and knowledge trainings, and realignment meetings to enhance and further develop technical skills needed to maintain an understanding and expertise in the functionalities of different platforms and applications and, how it is used within the organization.
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, or to what is define in SOD.
Run daily report for Sales impacting tickets and process according to severity of the issues or request.
Coordinate all Sales impacting issues or request to SMEs beyond GHD L2 support.
Attend or Facilitate P1 or P2 bridge and perform the initial troubleshoot and provide summary to production support slack channel.
Collect user requirements for enhancements to the system by facilitating appropriate internal discussions.
Work with end users to provide coaching around best practices and tips on Salesforce.
Create and maintain Support or end-user documentation or knowledge base article including internal processes
Conduct training GHD L2 Support, GHD L1 Support or to end users if needed.
Stay current with internal Salesforce releases and corresponding documentation/demo and provide discussion during Team Huddle.
Assist on User Acceptance Testing after migration or Salesforce maintenance as needed.
Perform Ad Hoc tasks as provided by management.
Attends and participates in meetings as required.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Candidate must possess at least a Bachelor's/College Degree in Computer Science, Computer Engineering or other IT related courses or, similar working experience in the related field.
Knowledgeable and experienced in the use of different technological platforms and application, Digital and/or CRM Tools (Preferably Salesforce).
Customer focused attitude with ability to ask pertinent questions to understand the root cause of the issues and identify the business impact to drive priority and response plan.
Ability to interact professionally with a diverse channels and group, and subject matter experts.
Strong analytical and problem-solving skills
Strong prioritization and multitasking skills
Willing to work nightshift, weekends and US/PH holidays
|
|
|
|
|
Jan 7th, 2023 07:05PM
|
Jan 7th, 2023 07:05PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 8th, 2023 12:00AM
|
Global Helpdesk Support Engineer
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jan 3rd, 2023 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary Role
SunPower is seeking of Global Helpdesk Support Engineer to provide first level of support through taking calls and handling incidents or Service Requests, using the incident management and request fulfillment processes, in line with the team objectives.
This position will report directly to the Global Helpdesk Supervisor.
|
|
|
|
|
Jan 7th, 2023 07:05PM
|
Jan 7th, 2023 07:05PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 9th, 2023 12:00AM
|
L2 Application Support
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jun 7th, 2022 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SUMMARY OF ROLE
SunPower is seeking for an L2 Application Support that will function initially as Salesforce L2 Support, who will be responsible in making sure that all platform and applications are available to all supported users in the organization during the required hours of operation. The scope of support may change in the near future, where additional tasks that are not CRM related will be added to the workload.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following (other duties may be assigned):
Work on Tier II incidents and request until resolution within a defined SLA (Service Level Agreement). Otherwise, groom tickets for proper endorsement to SME or appropriate channel / group.
Work with clients and team in the User Acceptance Testing for validation of solutions and workarounds to resolve client issues or request.
Participate in product and knowledge trainings, and realignment meetings to enhance and further develop technical skills needed to maintain an understanding and expertise in the functionalities of different platforms and applications and, how it is used within the organization.
Perform administrator functions such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, or to what is define in SOD.
Run daily report for Sales impacting tickets and process according to severity of the issues or request.
Coordinate all Sales impacting issues or request to SMEs beyond GHD L2 support.
Attend or Facilitate P1 or P2 bridge and perform the initial troubleshoot and provide summary to production support slack channel.
Collect user requirements for enhancements to the system by facilitating appropriate internal discussions.
Work with end users to provide coaching around best practices and tips on Salesforce.
Create and maintain Support or end-user documentation or knowledge base article including internal processes
Conduct training GHD L2 Support, GHD L1 Support or to end users if needed.
Stay current with internal Salesforce releases and corresponding documentation/demo and provide discussion during Team Huddle.
Assist on User Acceptance Testing after migration or Salesforce maintenance as needed.
Perform Ad Hoc tasks as provided by management.
Attends and participates in meetings as required.
RELATED EXPERIENCE AND EDUCATIONAL REQUIREMENTS
Candidate must possess at least a Bachelor's/College Degree in Computer Science, Computer Engineering or other IT related courses or, similar working experience in the related field.
Knowledgeable and experienced in the use of different technological platforms and application, Digital and/or CRM Tools (Preferably Salesforce).
Customer focused attitude with ability to ask pertinent questions to understand the root cause of the issues and identify the business impact to drive priority and response plan.
Ability to interact professionally with a diverse channels and group, and subject matter experts.
Strong analytical and problem-solving skills
Strong prioritization and multitasking skills
Willing to work nightshift, weekends and US/PH holidays
|
|
|
|
|
Jan 8th, 2023 08:29PM
|
Jan 8th, 2023 08:29PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Jan 9th, 2023 12:00AM
|
Global Helpdesk Support Engineer
|
Open
|
|
Business Technology
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jan 3rd, 2023 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
Summary Role
SunPower is seeking of Global Helpdesk Support Engineer to provide first level of support through taking calls and handling incidents or Service Requests, using the incident management and request fulfillment processes, in line with the team objectives.
This position will report directly to the Global Helpdesk Supervisor.
|
|
|
|
|
Jan 8th, 2023 08:29PM
|
Jan 8th, 2023 08:29PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Nov 4th, 2022 12:00AM
|
Internal Audit Manager
|
Open
|
|
Corporate Audit and Advisory
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Jul 19th, 2022 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SUMMARY OF ROLE
Deliver Corporate Audit responsibilities to the Audit Committee of the Board and Management. Primary role is to help execute the annual audit plan through active participation in audit engagements from audit planning activities such as risk assessments and data analytics, fieldwork where audit procedures are executed, reporting and post audit activities.
|
|
|
|
|
Nov 4th, 2022 04:15PM
|
Nov 4th, 2022 04:15PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|
nasdaq:spwr
|
us.sunpower.com
|
us.sunpower.com
|
Nov 4th, 2022 12:00AM
|
Tax Specialist
|
Open
|
|
Corporate Finance
|
Philippines
|
Angeles
|
Pampanga
|
PHL
|
Aug 31st, 2022 12:00AM
|
|
Do you want to change the world? We do, too.
SunPower is changing the way our world is powered every day with a passionate and driven team of more than 3,660 full-time employees in North America and the Philippines. SunPower provides world-class solar solutions to residential customers across the U.S. with a commitment to a superior customer experience. We welcome forward thinkers, freedom chasers and all those demanding better, cleaner energy to join us.
SUMMARY OF ROLE
SunPower is seeking Corporate Tax Accounting Specialist to help our tax team with various tax projects and ongoing tasks. The position will report to the Senior Tax Manager and will primarily support different tax areas in the US. This position is a project-based opportunity.
|
|
|
|
|
Nov 4th, 2022 04:15PM
|
Nov 4th, 2022 04:15PM
|
SunPower
|
Oil & Gas
|
Alternative Energy
|