SV

SurveyMonkey

- NASDAQ:SVMK
Last Updated 2019-07-19

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private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Staff Software Engineer Open Engineering Ottawa, ON, Canada Ottawa ON CAN Jul 12th, 2019 12:00AM <p><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. </span></p> <p><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p><span style="text-decoration: underline;"><strong>The Role</strong></span></p> <p><span style="font-weight: 400;">We are re-architecting our multi-user team platform to provide our enterprise customers with administration and collaboration capabilities. We are looking for a Staff Software Engineer who has a real passion for solving complex technical problems. We work closely with our product owners and our customers, iterating quickly to ensure we build the best solution for our users.</span></p> <p><span style="font-weight: 400;">In this role, you will:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Architect, build, and maintain our enterprise services across multiple data regions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Top-to-bottom ownership of new features, including crafting technical specs, writing readable and extendible code, and keeping tabs on post-release metrics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design fault tolerant systems that can scale, and allow us to move quickly without impacting customer access</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build observable systems that track important metrics and automatically notifies when something is off</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Investigate and address issues with performance, scalability, and maintainability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in code reviews</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mentor and guide engineers on best practices     </span></li> </ul> <p><span style="text-decoration: underline;"><strong>Qualifications:</strong></span></p> <p><strong>Essential</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">12+ years of experience with backend web application development (we use Python)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to write efficient SQL queries and design schemas for relational databases (MySQL and MSSQL experience is a plus)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Culture of code reviews, writing tech specs, and collaborating closely with other people (not a solo hacker)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work on in agile environments with frequent deployments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be self-motivated and have a strong work ethic; willing to go the extra mile when it’s crunch time</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Practices automated testing, believes and enforces good code quality and best engineering practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelors or Masters in Computer Science or a related field</span></li> <li><span style="font-weight: 400;">Due to 24x7x365 operation, must be willing to be available for off-hours work</span></li> </ul> <p><strong>Ideal</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with multi-region data center architecture</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with a distributed service-oriented architecture</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building admin features in SaaS applications</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with modern security and access control practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with continuous integration (frequent deployments)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with GraphQL</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Material contributions to open source projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Linux (Ubuntu) configuration and administration</span></li> </ul> <p> </p> <p><span style="font-weight: 400;">Must be able to obtain and hold government security clearance at the Reliability level.</span></p> <p><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> <p><span style="font-weight: 400;">Accommodations are available for applicants with disabilities.</span></p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Software Engineer, Backend Open Engineering Ottawa, ON, Canada Ottawa ON CAN Jul 12th, 2019 12:00AM <p><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.</span></p> <p><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p><span style="text-decoration: underline;"><strong>The Role</strong></span></p> <p><span style="font-weight: 400;">We are looking for a Software Engineer for the Developer Platform team who has a real passion for solving complex and interesting problems. We help build and maintain the APIs that help grow our platform both internally and throughout our customer base, as well as provide strategic integrations and solutions to deliver value and get feedback where it’s needed most.</span></p> <p><span style="font-weight: 400;">Some of the things you will do as a Software Engineer at SurveyMonkey include:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain high traffic services across multiple data regions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Top-to-bottom ownership of new features, including crafting technical specs, writing readable and extensible code, and keeping tabs on post-release metrics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design fault tolerant systems that can scale, and allow us to move quickly without impacting customer access</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build observable systems that track important metrics and automatically notifies when something is off</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Investigate and address issues with performance, scalability, and maintainability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in code reviews</span></li> </ul> <p><span style="text-decoration: underline;"><strong>Qualifications</strong></span></p> <p><strong>Essential</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Minimum of 5+ years experience in web application development mainly focused on the backend</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work in agile environments with frequent deployments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building and maintaining RESTful service APIs </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to write efficient SQL queries and design schemas for relational databases (MSSQL and MySQL experience is a plus)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Culture of code reviews, writing tech specs, and collaborating closely with others (not a solo hacker)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be self-motivated and have a strong work ethic; willing to go the extra mile when it's crunch time</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelors or Masters in Computer Science or a related field, or equivalent</span></li> <li><span style="font-weight: 400;">Due to 24x7x365 operation, must be willing to be available for off-hours work</span></li> </ul> <p><strong>Ideal</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building high-traffic APIs and websites</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with modern security and access control practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with continuous integration (frequent deployments)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Material contributions to open source projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Linux (Ubuntu) configuration and administration</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with multi-region data center architecture</span></li> </ul> <p><span style="text-decoration: underline;"><strong>Technologies we Use</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Python</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">SQL Server, MySQL, Memcached</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">React</span></li> </ul> <p><span style="font-weight: 400;">Must be able to obtain and hold government security clearance at the Reliability level.</span></p> <p><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> <p><span style="font-weight: 400;">Accommodations are available for applicants with disabilities.</span></p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Software Engineer, Frontend Open Engineering Ottawa, ON, Canada Ottawa ON CAN Jul 12th, 2019 12:00AM <p><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.</span></p> <p><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p><span style="text-decoration: underline;"><strong>The Role</strong></span></p> <p><span style="font-weight: 400;">We are looking for a talented Front-End Software Engineer for the Developer Platform team who has a real passion for solving complex and interesting problems, and is </span><span style="font-weight: 400;">constantly looking to improve and optimize the customer experience</span><span style="font-weight: 400;">. We build and maintain the APIs that help grow our platform both internally and throughout our customer base, as well as provide strategic integrations to get feedback where it’s needed most. </span></p> <p><span style="font-weight: 400;">Some of the things you will do as a Front-End Software Engineer at SurveyMonkey include:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build new dynamic features for our cloud-based software applications.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create unit tests to ensure functionality throughout the development cycle.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help grow the company by implementing trackable metrics for data-based decision making.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work on both user-facing and non-user facing portions of our software.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Stay on top of software trends and continuously self-educate.</span></li> </ul> <p><span style="font-weight: 400;">As part of our R&amp;D team, you'll work closely with product managers, fellow software developers and designers to build new features and enhance current offerings in one of SurveyMonkey's software products. Every engineer here gets a chance to contribute cool and innovative new features that hit production fast, so you'll have plenty of chances to watch as features you worked roll out and help improve the lives of literally millions of users.</span></p> <p><span style="text-decoration: underline;"><strong>Qualifications</strong></span></p> <p><span style="font-weight: 400;">Essential</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a minimum of 5 years of experience in web application development</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with modern JavaScript technologies like React, Angular, or Vue.js</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience coding around various external service APIs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Node.js, GraphQL</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Culture of code reviews and collaborating closely with other people (not a solo hacker)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be self-motivated and have a strong work ethic; willing to go the extra mile when it's crunch time</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a passion for building highly functional and user friendly software.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelors or Masters in Computer Science or a related field, or equivalent</span></li> <li><span style="font-weight: 400;">Due to 24x7x365 operation, must be willing to be available for off-hours work</span></li> </ul> <p><span style="font-weight: 400;">Ideal</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building high-traffic websites</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with responsive design and building mobile-friendly applications</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with modern web frameworks, like Pyramid, Django, Flask, or Rails (Ruby)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Agile, test driven development, continuous builds, and frequent deployments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Material contributions to open source projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Linux (Ubuntu) configuration and administration</span></li> </ul> <p><span style="font-weight: 400;">Must be able to obtain and hold government security clearance at the Reliability level.</span></p> <p><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, RRSP matching, and equity compensation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> <p><span style="font-weight: 400;">Accommodations are available for applicants with disabilities.</span></p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Customer Engagement Representative (German Speaker) Open Customer Operations Dublin, Ireland Dublin IRL Jul 8th, 2019 12:00AM <p><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. </span></p> <p><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p><span style="text-decoration: underline;"><strong>The Role</strong></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">As a member of this high-performance team, you will provide world-class service to our diverse customer base, resolving customer issues, primarily through email support. You will address and resolve customer technical difficulties and product usage inquiries, and provide consultative support and recommendations to help our customers be successful in their current and future survey endeavors.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="text-decoration: underline;"><strong>Responsibilities</strong></span><span style="font-weight: 400;"><br></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;"> Collaborate with customers by email and phone to make every user successful. This involves troubleshooting, making recommending or explaining products and services that are best suited to the customer's needs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Successfully resolve complex customer e-mails through the use of multiple customer support tools and personal product knowledge.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure the highest level of customer satisfaction by providing quality issue resolution within the established response times and adapt to needs of queue &amp; service levels.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Address and escalate technical concerns; recreate site and tool issues as necessary.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate cross-functionally to identify, specify, develop, and deploy operational changes to improve the customer experience.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and evaluate opportunities to increase customer retention and satisfaction through the use of our products and services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help identify and develop opportunities to expand self-help in the application.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work on projects to enhance team operations and improve productivity.</span><span style="font-weight: 400;"><br></span></li> </ul> <p><span style="text-decoration: underline;"><strong>Requirements</strong></span><span style="font-weight: 400;"><br></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be 100% fluent in English and German</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">World-class customer service focus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong oral and written communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">1-2 years of experience in a customer-facing role, preferably for an Internet or e-commerce company</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexibility with occasional weekend work</span><span style="font-weight: 400;"><br><br></span></li> </ul> <p><span style="font-weight: 400;">Please note below: As writing and communication skills are imperative to the customer experience you will be required to complete a writing exercise and a language assessment as part of the interview process. We will respect any reasonable request for accommodation associated with this exercise.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, pension benefits and equity compensation.</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Account Executive (English Speaker) Open Sales Dublin, Ireland Dublin IRL Jul 8th, 2019 12:00AM <p><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. </span></p> <p><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p><span style="text-decoration: underline;"><strong>Sales</strong></span></p> <p><span style="font-weight: 400;">We're looking for salespeople to manage accounts and skyrocket customer growth. If you're a self-starter with a consultative approach to selling — with experience pitching sales to any audience, and cultivating great client relationships — this job is for you!</span></p> <p><span style="text-decoration: underline;"><strong>The Role</strong></span></p> <p><span style="font-weight: 400;">The Account Executive creates, identifies and closes sales within a specific territory. You are a self-starting closer who can create a large pipeline of business within a short period of time and work with existing clients as well as new logo opportunities. The role will require the ability to conduct consultation calls, demos, organizational mappings calls, negotiation/scoping calls, and procurement/legal contract reviews.</span></p> <p><span style="font-weight: 400;">You have a consistent track record of driving, owning, and closing complex deals with Fortune 1000 companies as well as sustained overachievement on revenue goals.</span></p> <p><span style="text-decoration: underline;"><strong>Responsibilities</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and drive revenue within the EMEA market </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generate business opportunities through professional networking and cold-calling</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive brand awareness campaigns, and lead generation via networking and associations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Meet and exceed all quarterly and annual sales quotas</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own the sales cycle - from lead generation to closure</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop strategic territory business plan</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain account and opportunity forecasting within our CRM system</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure 100% customer satisfaction and retention</span></li> </ul> <p><span style="text-decoration: underline;"><strong>Requirements</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">You have a strong passion for seeking new business opportunities and closing deals</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of outbound B2B sales experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of sales excellence</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You work independently and as part of a team in a fast paced, high-growth environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have superior professional presence and business acumen</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You thrive in a collaborative, supportive and team oriented environment </span></li> </ul> <p><span style="text-decoration: underline;"><strong>Nice to have</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS degree</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Software sales experience</span></li> </ul> <p><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, pension, paid holidays and parental leave, and equity compensation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> <p> </p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Principal Business Analyst Open Data and Analytics San Mateo, CA, United States San Mateo CA USA Jul 8th, 2019 12:00AM <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. </span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p style="color: #000000; font-family: &amp;quot; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; white-space: normal; word-spacing: 0px;"> </p> <p style="color: #000000; font-family: &amp;quot; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; white-space: normal; word-spacing: 0px;"><span style="text-decoration: underline;"><strong>The Role</strong></span></p> <p style="color: #000000; font-family: &amp;quot; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; white-space: normal; word-spacing: 0px;"><span style="font-weight: 400;">SurveyMonkey sits on top of a mountain behavioral, transactional, experimentation, user level, etc..  Our Growth Team is in need of a versatile, experienced analytics leader to help transform that mountain of data into key insights and to fuel our business growth.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">We’re looking for a seasoned, business-oriented analyst that is excited to drive growth acceleration for an already fast-growing company.  Our ideal candidate is a hands-on problem solver who will join the Growth leadership team to identify challenges and prioritize distinct opportunities from the data, and embrace a shared accountability for success of the business.  You are a team player who can work with, and influence a broad set cross-functional partners from marketing, product, design, engineering, and finance to drive new sources of growth for SurveyMonkey. </span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">The skills required to support our growth efforts are specialized, so prior “growth” and experimentation experience is highly desirable. You must possess the unique blend of business acumen and technical expertise:</span></p> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">You think from both the user’s and business’ point of view.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You are curious and ask lots of questions; you are eager to understand user behaviors and think about long-term trends.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You examine the metrics that drive the business and you propose ways to improve them.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You build hypotheses then use tools (SQL/Hive, R/Python, GA/Omniture, experimentation) to evaluate them.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have the ability to communicate the results of complex analyses and influence teammates in a clear, concise manner.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You bring order and clarity to ambiguity.</span></li> </ul> <p style="font-weight: 400;"><span style="font-weight: 400;">This is a highly impactful, visible, and results-oriented team, so comfort working with executive leadership is important. You must be able to work across many areas of our product with rigor and quality. Prior experience with SEO, SEM, Email and other channels is beneficial since we partner closely with our performance and brand marketing teams closely.</span></p> <p style="font-weight: 400;"> </p> <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>Qualifications</strong></span></p> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">7+ years of hands on analytics experience with time specifically focused on “growth” insights</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional problem solving skills: demonstrated ability to understand business, challenges, structure complex problems and deliver solutions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience identifying key business opportunities and influencing investment decisions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication and storytelling skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work in fast paced work environment and be a self-starter.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Highly proficient in accessing data warehouses (SQL, Hive, proprietary equivalents).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with R or Python a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of statistics (e.g., hypothesis testing, analysis and design of experiments).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using common visualization tools (Tableau, Salesforce Wave would be a plus).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Web analytics experience in tools like Google Analytics preferred.</span></li> </ul> <p style="color: #000000; font-family: &amp;quot; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; white-space: normal; word-spacing: 0px;"> </p> <p style="color: #000000; font-family: &amp;quot; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; white-space: normal; word-spacing: 0px;"><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.</span></p> <p style="color: #000000; font-family: &amp;quot; font-size: 13px; font-style: normal; font-weight: 400; letter-spacing: normal; text-align: left; text-decoration: none; white-space: normal; word-spacing: 0px;"><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Senior Service Delivery Manager Open Engineering San Mateo, CA, United States San Mateo CA USA Jul 8th, 2019 12:00AM <p><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. </span></p> <p><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p> </p> <p><span style="text-decoration: underline;"><strong>The Role</strong></span></p> <p><span style="font-weight: 400;">The successful candidate will possess a work style that promotes progress through collaborative teamwork in a dynamic environment. Must be enthusiastically committed to delivering world-class technology solutions and the highest levels of customer service, be committed to continual process, product and performance improvements, be able to communicate with confidence, clarity, and honesty, take initiative and assume ownership of a wide variety of tasks, processes, and deliverables. This position requires a technology background, experience with project management and service delivery, excellent communication skills, and experience in working with executive leadership teams. Successful candidates must be action-oriented, capable of working on concurrent complex projects, and able to communicate clearly and effectively to cross-functional teams and business audiences.</span></p> <p> </p> <p><span style="text-decoration: underline;"><strong>Responsibilities</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain strong partnership relationships with engineering teams and customer support teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in engineering project planning process and oversee implementations for on time delivery. Act as Scrum Master for Infrastructure teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Plan and coordinate infrastructure engineering team maintenance and ensure appropriate quality checks have been completed.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage support requests and coordinate with engineering teams to deliver services on time.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Manage and support technical project within Infrastructure and for projects that reach across engineering.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Act as a subject matter expert for the processes and procedures within Service Delivery and Infrastructure</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Review service failures and produce incident reports when required as part of the problem management process.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Produce and maintain service improvement plans tied to organization KPIs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organize and run monthly/quarterly live site health review meetings</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify opportunities for improvement and make recommendations to Infrastructure and Engineering teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Champion collaboration, re-use of existing technologies, solutions, knowledge sharing, and promote the increased use of shared services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain service on-boarding process and ensure new services meet all requirements for launch according to this process.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop and maintain communications process and ensure internal business partners are well informed</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Review and track updates to process and technical operations documentation </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Produce ad-hoc reports when required (Jira, Google Slides, etc.)</span></li> </ul> <p> </p> <p><span style="text-decoration: underline;"><strong>Requirements</strong></span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">10+ years of experience in IT, or technical project management role</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Tenacious problem solver; will own issues until resolved.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication skills, both written and verbal with great attention to detail.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong rapport and relationship building skills with both internal departments and external customers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent networking skills, ability to navigate organizations, and build strong relationships with clients, partners, and executive leadership.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A good level of business awareness and technical acumen.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong organizational, time management, and prioritization skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to take a creative approach to situations and problem solving.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Previous experience required in a Service Delivery / Project Management role.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Previous experience required in SaaS or consumer internet technology operations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advanced level of experience with Project Management management methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of tech industry working practices / methodologies ITIL foundation certification desirable, but not essential.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with ISO, SOX, PCI, HIPPA a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Due to 24x7x365 operation, must be willing to be available for off-hours work.</span></li> </ul> <p> </p> <p><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays, and equity compensation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Senior Analyst, Strategic Finance – OpEx Open Finance San Mateo, CA, United States San Mateo CA USA Jul 8th, 2019 12:00AM <h3><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></h3> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p style="font-weight: 400;"> </p> <h3><span style="text-decoration: underline;"><strong>About the Team</strong></span></h3> <p style="font-weight: 400;"><span style="font-weight: 400;">The Financial Planning and Analysis team is a diverse team (currently made up of corporate finance professionals, investment bankers, and Big 4 auditors/accountants) who partner with business leaders to conduct high-impact analysis and deliver recommendations to drive critical decisions. This team reports into the COO/CFO organization. It establishes the short- and long-term financial objectives of the organization, measures performance against these objectives, and supports course-correction to meet these objectives. We roll up our sleeves and put our minds to work on SurveyMonkey’s most impactful initiatives.</span></p> <h3> </h3> <h3><span style="text-decoration: underline;"><strong>The Role</strong></span></h3> <p style="font-weight: 400;"><span style="font-weight: 400;">In this highly visible role, you’ll apply thought leadership, business judgment, project management, and reporting expertise to translate the company’s strategy into financial roadmaps, targets, and decisions. You’ll be responsible for developing and ensuring the accuracy of financial models that support operational and strategic decision making for multiple channels and businesses within SurveyMonkey. You will partner with senior leadership across the organization to deliver on priorities that drive the growth of our company and to deepen relations with investors. You should possess an analytical mind, have a high bar for quality of work, have the ability to drive to action, and be willing to roll up your sleeves to get it done. You have a desire to make a substantial impact on decision-making, to learn quickly in a dynamic, high-growth technology company, and to be a mentor and in-demand partner across the organization.</span></p> <h3> </h3> <h3><span style="text-decoration: underline;"><strong>Your Responsibilities:</strong></span></h3> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and prioritize key business issues and actively take initiative on delivering impact and solutions to them</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Structure and build complex financial and decision-making models to develop meaningful insights and actionable recommendations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead the financial planning process for key businesses: both for operating expenses and capital expenditure</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Take ownership of the forecasting and financial reporting process, and identify areas for improvement, efficiencies, and automation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive timely and accurate close process, </span><span style="font-weight: 400;">including accruals</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish and cultivate strong relationships throughout the organization at all levels</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver and craft high-quality presentations for senior executives, investors, and lenders</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organize and lead due diligence, financial modeling, and other ad hoc projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mentor junior team members, training and supporting them in appropriate job roles</span></li> </ul> <p style="font-weight: 400;"> </p> <h3><span style="text-decoration: underline;"><strong>Minimum Qualifications:</strong></span></h3> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in Finance, Economics, Accounting, Business Administration, or related quantitative field</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years</span> <span style="font-weight: 400;">Finance related experience (Investment Banking, Private Equity, Venture Capital, and/or FP&amp;A)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Very strong Excel modeling and Powerpoint skills required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interest and/or experience in Internet/Technology/SaaS sector</span></li> </ul> <h3> </h3> <h3><span style="text-decoration: underline;"><strong>Desired Qualifications:</strong></span></h3> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years Investment Banking plus 2+ years FP&amp;A work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-starter, with strong ability to work with minimal direction and to set effective project plans</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Skilled at influencing, communicating, and building relationships across all disciplines of the company; especially skilled at managing senior leadership expectations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Highly analytical but also willing to take action, driving to pragmatic and sound solutions to complex problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong work ethic and team-first attitude: humility and humor make for a high-impact contributor</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Adaptive Insights and NetSuite a plus</span></li> </ul> <p> </p> <p style="font-weight: 400;"><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> <p> </p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Vice President of FP&A Open Finance San Mateo, CA, United States San Mateo CA USA Jul 8th, 2019 12:00AM <h4><strong>About SurveyMonkey</strong></h4> <p><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100.</span></p> <p><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <h4><strong>About the Team</strong></h4> <p><span style="font-weight: 400;">The Financial Planning and Analysis team is a diverse team (currently made up of corporate finance professionals, investment bankers, and Big 4 auditors/accountants) who partner with business leaders to conduct high-impact analysis and deliver recommendations to drive critical decisions. It establishes the short- and long-term financial objectives of the organization, measures performance against these objectives, and supports course-correction to meet these objectives. We roll up our sleeves and put our minds to work on SurveyMonkey’s most impactful initiatives.</span></p> <h4><strong>The Role</strong></h4> <p><span style="font-weight: 400;">SurveyMonkey recently hired a new CFO who is looking for a strong VP of Financial Planning &amp; Analysis to drive public company rigor and sophistication to the FP&amp;A function. This person will be the right hand to the new CFO and will help build out strong, scalable FP&amp;A processes and a world class FP&amp;A team. From capital allocation to strategic planning to accounting to tax to treasury, budgeting and forecasting, our group supports all aspects of the </span><span style="font-weight: 400;">business to make sure SurveyMonkey grows responsibly. If you’re ready to bring your strategic and operational finance skills to SurveyMonkey, we want to hear from you.</span></p> <h4><strong>Your Responsibilities:</strong></h4> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the CFO and business leaders to oversee the company’s quarterly forecasting and annual budgeting processes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead strategic financial planning efforts including buildout of the long-range plan (3-5 year financial plan)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build deep and trusted partnerships with senior leaders across the organization to help optimize and strategize around investment decisions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide ongoing mentorship, training, and development of direct and indirect reports; organization is currently ~13 finance professionals</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure consistent monthly, quarterly and annual communication of results, forecasts and action plans to executive management, department heads and other business partners</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support key financial decisions (e.g. prioritize new growth opportunities, cost savings efforts, spend portfolio planning) by leading the team to produce financial models that will enable recommendations to senior management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Bring new thinking and ways of doing things to the function, as appropriate, including analyzing and pushing new metrics and performance indicators to help identify trends</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continually improve processes and ensure consistencies, drive change as necessary, and elevate the level of reporting for the overall company, subsidiaries and individual departments; leverage automation (e.g., RPA) wherever possible to drive efficiency and create path to better scale organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be forward thinking and focus on continually developing information, trends and instincts to help predict issues before they occur</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Evaluate forecasting and planning systems; drive system optimization efforts to increase productivity and accuracy of the entire FP&amp;A team and support critical analyses to business partners</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Play a key role in the creation of Board materials</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with investor relations and other constituencies around quarterly earnings cycle, analyst days and other ad-hoc events</span></li> </ul> <h4><strong>Requirements:</strong></h4> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">FP&amp;A leadership at public, multinational high-tech companies, preferably with SaaS business models</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong track record building, leading and mentoring high-performing teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Significant experience working and leading cross-functionally in high growth organizations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strategic thinker with outstanding business acumen</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Relationship builder who inspires trust and confidence internally and externally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Action-oriented leader who gets things done</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Growth mindset, sense of curiosity and dedication to the team’s success</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience providing decision support for a range of projects, investments and strategic initiatives</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to deal effectively with ambiguities and be able to manage multiple projects through completion, often under tight deadlines, with frequently changing priorities and minimal supervision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Superb analytical/quantitative skills and strong executive presence</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong process orientation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Good communication skills with the ability to influence effectively</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong financial modeling skills and the ability to draw, translate and communicate critical insights into analysis</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Attention to detail and the highest standards for accuracy and precision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong knowledge of GAAP</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">MBA and/or CPA preferred</span></li> </ul> <p> </p> <p><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.</span></p> <p><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services
private:surveymonkey www.surveymonkey.com boards.greenhouse.io Jul 15th, 2019 12:00AM Senior Analyst, Strategic Finance –Sales Open Finance San Mateo, CA, United States San Mateo CA USA Jul 8th, 2019 12:00AM <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>About SurveyMonkey</strong></span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey (NASDAQ: SVMK) is a leading global survey software company on a mission to power the curious. The company’s People Powered Data platform empowers over 17 million active users to measure and understand feedback from employees, customers, website and app users, and the market. SurveyMonkey’s products, enterprise solutions and integrations enable 350,000+ organizations to solve daily challenges, from delivering better customer experiences to increasing employee retention. With SurveyMonkey, organizations around the world can transform feedback into business intelligence that drives growth and innovation.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey is a place where the curious come to grow. By embedding inclusion into our processes, policies, and culture, we are building a workplace for our 1,000+ employees across North America, Europe, and APAC where people of every background can thrive. We’ve won multiple </span><a href="https://www.entrepreneur.com/slideshow/313596"><span style="font-weight: 400;">awards</span></a><span style="font-weight: 400;"> and received recognition for our forward-looking policies, including extended </span><a href="https://www.linkedin.com/pulse/surveymonkey-redefines-parental-leave-rebecca-cantieri/"><span style="font-weight: 400;">parental</span></a><span style="font-weight: 400;"> and bereavement leave, </span><a href="https://www.surveymonkey.com/mp/surveymonkey-contractor-vendor-benefits/?ut_source=mp&amp;ut_source2=surveymonkey-named-one-of-the-2019-best-workplaces-in-technology-by-great-place-to-work-and-fortune"><span style="font-weight: 400;">vendor benefits standards</span></a><span style="font-weight: 400;">, and Take 4 sabbaticals. SurveyMonkey was recognized by Great Place to Work® and FORTUNE as a top workplace in 2018 and 2019, and the company has also won numerous awards as a leader in global survey software, including being named among CNBC’s Disruptor 50 and the Forbes Cloud 100. </span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">Over the past two years we’ve become a public company and expanded our platform with enterprise-grade features in privacy, security and compliance, putting SurveyMonkey on the path to rapidly expand our presence within the Fortune 500. We have ambitious goals to grow our international footprint as well, and every member of our troop plays a critical role in driving this growth and transformation. It’s an incredible time to join the company and be a part of our next chapter!</span></p> <p style="font-weight: 400;"> </p> <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>About the Team</strong></span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">The Financial Planning and Analysis team is a diverse team (currently made up of corporate finance professionals, investment bankers, and Big 4 auditors/accountants) who partner with business leaders to conduct high-impact analysis and deliver recommendations to drive critical decisions. This team reports into the CFO organization. It establishes the short- and long-term financial objectives of the organization, measures performance against these objectives, and supports course-correction to meet these objectives. We roll up our sleeves and put our minds to work on SurveyMonkey’s most impactful initiatives.</span></p> <p> </p> <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>The Role</strong></span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">In this highly visible role, you’ll partner with our global sales leadership and cross-functional teams to budget and forecast bookings, revenue, headcount, and operating expenses.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">You’ll apply thought leadership, business judgment, project management, and reporting expertise to translate the company’s strategy into financial roadmaps, targets, and decisions. You’ll be responsible for developing and ensuring the accuracy of financial models that support operational and strategic decision making for multiple channels and businesses within SurveyMonkey. You will partner with senior leadership across the organization to deliver on priorities that drive the growth of our company and to deepen relations with investors. You should possess an analytical mind, have a high bar for quality of work, have the ability to drive to action, and be willing to roll up your sleeves to get it done. You have a desire to make a substantial impact on decision-making, to learn quickly in a dynamic, high-growth technology company, and to be a mentor and in-demand partner across the organization.</span></p> <p> </p> <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>Your Responsibilities:</strong></span></p> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Closely monitor financial metrics and business drivers relevant to the global sales organization including pipeline development, rep productivity, renewal rates, cost of new customer acquisition, and product profitability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and prioritize key business issues and actively take initiative on delivering impact and solutions to them</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Structure and advance complex financial and decision-making models to develop meaningful insights and actionable recommendations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Take ownership of the forecasting and financial reporting process and identify areas for improvement, efficiencies, and automation</span><span style="font-weight: 400;">    </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive timely and accurate close process</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Establish and cultivate strong relationships throughout the organization at all levels</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver and craft high-quality presentations for senior executives, investors, and lenders</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Organize and lead due diligence, financial modeling, and other assistance for corporate development/M&amp;A activities</span></li> </ul> <p style="font-weight: 400;"> </p> <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>Minimum Qualifications:</strong></span></p> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in finance, economics, accounting, or business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">5 years+</span> <span style="font-weight: 400;">Finance related experience (Investment Banking, Private Equity/VC and/or FP&amp;A)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong Excel skills required</span></li> </ul> <p style="font-weight: 400;"> </p> <p style="font-weight: 400;"><span style="text-decoration: underline;"><strong>Desired Qualifications:</strong></span></p> <ul style="font-weight: 400;"> <li style="font-weight: 400;"><span style="font-weight: 400;">Highly analytical but also willing to take action, driving to pragmatic and sound solutions to complex problems</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-starter, with the ability to work with minimal direction and set effective project plans</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Skilled at influencing, communicating, and building relationships across all disciplines of the company; especially skilled at setting and managing senior leadership expectations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong work ethic and team-first attitude: Humility and humor make for a high-impact contributor</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working at an established technology or high-growth company</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Adaptive Insights, NetSuite, and Salesforce</span></li> </ul> <p style="font-weight: 400;"> </p> <p style="font-weight: 400;"><span style="font-weight: 400;">At SurveyMonkey, we offer competitive salaries, medical/dental benefits, PTO, 401k, paid holidays and parental leave, and equity compensation.</span></p> <p style="font-weight: 400;"><span style="font-weight: 400;">SurveyMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.</span></p> <p><br style="font-weight: 400;"><br></p> <p> </p> Jul 15th, 2019 07:27AM Jul 15th, 2019 07:27AM Technology Software & Computer Services

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