TripAdvisor

- NASDAQ:TRIP
Last Updated 2020-02-24

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nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Customer Care Specialist - Part Time Open Customer Service Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p>TheFork, a TripAdvisor Company, connects diners with the hottest restaurants in Europe, Australia and Latin America. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 million of opinions. Through TheFork (website and app), as well as through TripAdvisor, diners can easily select a restaurant, consult other users reviews, check real-time availability and instantly book online.</p> <p>TheFork also provides restaurants with a software solution, TheFork Manager that enables them to optimize their operations and improve service and revenues, following yield management principles of price variability depending on time.</p> <p>Under the direction of the Area Manager and the Line Manager, your mission as a Customer Care Specialist, where you will give technical support and guidance to both restaurant owners as well as the customers that use our system to book their ideal restaurant.</p> <p> </p> <p><strong><u>What you will do</u></strong></p> <p>We are looking for a wonderful Customer Care Specialist to join our team! If you love helping people and are positive, patient and cheerful, we want to meet you!</p> <p>To complete your mission, you will do:</p> <ul> <li>Answer to incoming requests via phone, email and chat.</li> <li>Assist our customers if they have questions about our electronic reservation book, our website or app.</li> <li>Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.</li> </ul> <p> </p> <p><strong><u>Who you are</u></strong></p> <p>The ideal Customer Care Specialist has a native level of Spanish and is fluent in English. Speaking more languages is always welcome!</p> <p>Are you open-minded and have a high level of communication skills? Do you care about customer needs and always try to make their experience unique and satisfactory, because you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast-paced environment? Then this job is for you!<br>It also would be awesome if you have some technological knowledge and troubleshooting experience in a customer support environment or you have worked with Salesforce.</p> <p> </p> <p> <strong><u>What can we Offer</u></strong></p> <ul> <li>Part time contract: 24 hours a week flexible (Friday, Saturday, Sunday or Saturday, Sunday, Monday)</li> <li>Ticket Restaurant</li> <li>Udemy for Business online courses</li> <li>International working environment</li> <li>Dining and leisure area + terrace</li> <li>Wellness/fitness reimbursement</li> <li>Team building activities</li> <li>Coffee points with breakfast, snacks and weekly delivery of fresh fruit.</li> </ul> <p> </p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Customer Care specialist Spain Open Customer Service Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p>TheFork, a TripAdvisor Company, connects diners with the hottest restaurants in Europe, Australia and Latin America. As the leading online restaurants reservation platform, TheFork has a network of more than 60,000 restaurants worldwide, more than 21 million monthly visits and more than 11 million of opinions. Through TheFork (website and app), as well as through TripAdvisor, diners can easily select a restaurant, consult other users reviews, check real-time availability and instantly book online.</p> <p>TheFork also provides restaurants with a software solution, TheFork Manager that enables them to optimize their operations and improve service and revenues, following yield management principles of price variability depending on time.</p> <p>Under the direction of the Area Manager and the Line Manager, your mission as a Customer Care Specialist, where you will give technical support and guidance to both restaurant owners as well as the customers that use our system to book their ideal restaurant.</p> <p> </p> <p><strong><u>What you will do</u></strong></p> <p>We are looking for a wonderful Customer Care Specialist to join our team! If you love helping people and are positive, patient and cheerful, we want to meet you!</p> <p>To complete your mission, you will do:</p> <ul> <li>Answer to incoming requests via phone, email and chat.</li> <li>Assist our customers if they have questions about our electronic reservation book, our website or app.</li> <li>Put yourself in the customer’s shoes and provide the most suitable answer or solution according to their specific needs.</li> </ul> <p> </p> <p><strong><u>Who you are</u></strong></p> <p>The ideal Customer Care Specialist has a native level of Spanish and is fluent in English. Speaking more languages is always welcome!</p> <p>Are you open-minded and have a high level of communication skills? Do you care about customer needs and always try to make their experience unique and satisfactory, because you focus on quality and love getting things done? Do you enjoy working in a dynamic, fast-paced environment? Then this job is for you!<br>It also would be awesome if you have some technological knowledge and troubleshooting experience in a customer support environment or you have worked with Salesforce.</p> <p> </p> <p> <strong><u>What can we Offer</u></strong></p> <ul> <li>Ticket Restaurant</li> <li>Udemy for Business online courses</li> <li>International working environment</li> <li>Dining and leisure area + terrace</li> <li>Wellness/fitness reimbursement</li> <li>Team building activities</li> <li>Coffee points with breakfast, snacks and weekly delivery of fresh fruit.</li> </ul> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM HR Business Partner Open Human Resources Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p> Part of TripAdvisor, TheFork is the leading European restaurant booking platform, providing an online and mobile service to internet users to find, select and book restaurants.</p> <p>TheFork connects restaurants and diners via TheFork (website and application), as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, TheFork provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.</p> <p>TheFork, headquartered in Paris with over 700 employees, is operating in 18 countries under the brands LaFourchette (France, Switzerland), TheFork (Italy, Portugal, Brazil, Belgium, Sweden, Denmark, the Netherlands and Australia), ElTenedor (Spain), Restorando (South America: Argentina, Colombia, Mexico, Chile, Peru, Panama and Uruguay).</p> <p><br> Working closely with the business under the management of our Senior HR Business Partner Service & Operations, the HR Business partner ensures we have the right organization design & the right talents to achieve our business objectives.  Leveraging our desired culture experience framework, he/she sets the course for leadership to act successfully as integrator between organization & talents. Ensures, day to day, that our HR strategy is deployed in our spanish offices.</p> <p> </p> <p><strong>What you will do:</strong></p> <p>Our HR business partner super hero will…</p> <ul> <li>Host onboarding meetings</li> <li>Lead offboarding interviews</li> <li>Develop talent: administrate, coordinate & deliver employee & manager trainings</li> <li>Ensure compliance with social legislation & collective labour agreements</li> <li>Host work council / safety council meetings with Sr HR business partner</li> <li>Handle Legal procedures (layoffs, disciplinary operations, respect of company policies...)</li> <li>Work on compensation & benefits strategy</li> <li>Work on compensation & performance cycle support (advise, calibration, reporting)</li> <li>Deploy company culture action plan (and be culture ambassador!)</li> <li>Liaise with the Programs & Processes Manager to realize & adapt the global learning & development projects</li> <li>Draft job descriptions & career paths</li> <li>Handle organizational design projects</li> <li>Own the employee overall experience: make all employees feel listened, understood & guided</li> <li>Support the Senior HR business partner in all HR topics (operations & strategy)</li> </ul> <p> </p> <p><strong>Who you are:</strong></p> <ul> <li>A degree in Human Resources (Labour Relations) or a related field (Economics, Business Administration, etc.), and a minimum of 4 years in a complex & international HR environment</li> <li>An understanding of Spanish employment legislation and agreements.</li> <li>Business maven: experience in advising managers and staff on conditions, entitlements, policies and procedures</li> <li>Excellent organisational and time management skills</li> <li>Excellent customer service skills, attention to detail and the ability to set work priorities to meet deadlines</li> <li>Intermediate level of Microsoft office</li> <li>Great communicator: strong written and verbal communication skills (Spanish and English)</li> <li>Ability to translate business needs into actionable strategic plans</li> <li>Team player</li> <li>Action-oriented</li> </ul> <p> </p> <p><strong>What we offer</strong></p> <ul> <li>    Permanent contract</li> <li>    Competitive fixed salary</li> <li>    Ticket Restaurant</li> <li>    Interesting discount on private health insurance</li> <li>    Compensation for practicing sports in any gym in Barcelona</li> <li>    International working environment</li> <li>    Dining and leisure area + terrace</li> <li>    Coffee point on each floor with coffee and tea for free</li> <li>    Well-being activities and benefits (massages, fresh fruit, free snacks, team-building events, etc.)</li> </ul> <p> </p> <p><strong>#LI-SA1</strong></p> <p> </p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM IT Manager Southern Europe Open Information Technology Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p> Part of TripAdvisor, TheFork is the leading European restaurant booking platform, providing an online and mobile service to internet users to find, select and book restaurants.</p> <p>TheFork connects restaurants and diners via TheFork (website and application), as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, TheFork provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.</p> <p>TheFork, headquartered in Paris with over 900 employees, is operating in 17 countries under the brands LaFourchette in France, ElTenedor in Spain TheFork in Italy, Portugal, Brazil, Belgium, Sweden, Denmark, the Netherlands, Switzerland, Australia, Argentina, Colombia, Mexico, Chile, Peru, Panama and Uruguay.</p> <p> </p> <p> </p> <p><strong>What you will do:</strong></p> <p>The Manager Desktop Support oversees timely delivery of quality technical support service to our employees.  The role supports the TripAdvisor internal customers utilizing the latest technology and providing the highest level of customer service. Based in the Barcelona office this position will be directly responsible for a fast growing geographical area for the business while working with a global services team to co-ordinate best in practice support and projects to enhance user experience, security and efficiency drivers.</p> <p>This position will plan, coordinate, direct, and design the systems to support the activities of the Desktop Engineering organization, as well as provide administrative direction and support for the daily service delivery of the department. </p> <p>The successful candidate will have well-developed technical skills, a high level of customer service background, coaching and mentoring a distributed staff, metric focused, as well as take a hands on approach with the team. Working directly with LAF IT procurement oversight personnel to manage IT requests and tracking budget items. We’re a global company with over 3000 employees around the world and they will be depending on the systems you design, build and support to do their job.<br> <br> Management Skills</p> <ul> <li>Metrics/Data Analysis - analyze reporting data and drive the business based on facts.</li> <li>Consistently meet the timelines of projects and assigned tasks.</li> <li>Continuously improve processes - Independently assess areas of opportunities that increase customer service and staff efficiencies.</li> <li>Leadership competencies to manage a diversified group of technical personnel by leading with example, inspiring and empowering them. Implement and clearly communicate processes regarding Standard Operating Procedures- (Schedules, After Hour Support, Ticket management and assignment, call escalation).</li> <li>Ability to manage co-support activities between TripAdvisor and subsidiaries technicians</li> <li>Coordinate with other departments and business stakeholders on technology deployments, system upgrades and maintenance outages. Communicate maintenance schedules, operational issues and impacts to IT management and business users.</li> <li>Maintain awareness of new and emerging technologies and products provided by IT.</li> <li>Help define the team’s roadmap, plan out your projects, provide effort estimates, and manage the execution of the project. </li> <li>Be responsible for all stages of major IT projects from start to finish including design, implementation, testing, and operation.</li> <li>Develop, expand, and maintain the team’s technical documentation including run books.</li> <li>Measure capacity and performance trends to determine long-term needs.</li> <li>Excellent written and oral communication skills</li> </ul> <p>Operational Skills<br>  </p> <ul> <li>Ability to manage a 3rd party support group who provides TripAdvisor with tier 0 support. They receive incident tickets, phone calls, emails and other communications from customers requesting technical support for related desktop, laptop, peripherals and IT related issues. </li> <li>Ensure that efficient and reliable process are maintained between our 3rd party support vendor and the internal Desktop Engineers.</li> <li>Manage, motivate, lead and supervise the day-to-day operations of a team of 5 to 7 Desktop Support engineers to be as self managing group, who’s main responsibility is to resolve 2nd and 3rd level user support issues.</li> <li>Collaboration Experience and a history of design simplification, cost containment, improved user experience is essential to the overall role. Deep video conferencing is a plus</li> <li>Ensure that all support requests are well documented and accurately categorized in the IT ticketing system from the creation of the ticket to the successful resolution.</li> <li>Work with our IT Operations team to ensure proper processes are created so smooth escalations are well managed and closed off in a timely manner. </li> <li>Ensure Service Levels (SLA's) are in place and Key Performance indicators KPI's are defined, agreed upon and tracked for IT Services.</li> <li>Accountable for establishing and fulfilling SLAs on Service Desk and Desktop Support Ticket and Request queues.</li> <li>To ensure an efficient ticket handling and escalation process would involve but is not limited to workflow automation, documentation, self-service services and redundant ticket volume.</li> <li>Provide team leadership and strong management of related processes and resources including staff evaluation and performance feedback.</li> <li>Act as a point of escalation for unresolved or escalated needs and problem management.</li> <li>Plan quarterly goals / objectives for the team which would include quarterly projects that the Desktop Engineers Support team would need to accomplish in that quarter.</li> <li>Assess need for any departmental process changes (minor or significant) based on request trends and make recommendations.</li> <li>Identify, recommend, develop and implement end user training programs, knowledge base systems and other tools to increase computer literacy and self-sufficiency.</li> <li>Train, coach and mentor Service Desk and Desktop Support Technicians and other junior staff.</li> <li>Experience with remote office support and distributed customer base</li> <li>Direct experience with budgeting, forecasting and procurement/vendor negotiations </li> <li>Direct experience with installation, maintenance and upgrading and/or replacement of the workstations, application software, collaboration solutions, room booking systems, meeting spaces, printers and other user peripherals.</li> <li>Infrastructure knowledge of Microsoft Windows 7 and Windows 10, Apple platform support, Linux experience a plus and Microsoft Office Suite 2010/2013 and Mac Office 2016</li> <li>Knowledge of Microsoft System Center Configuration Manager, Active Directory Administration,Google Enterprise Docs management (i.e. SAAS solutions), SSO </li> <li>Possesses an understanding of IT Services- service offerings, technical standards and policies, technical and business strategies as well as organizational structure.</li> <li>Experience managing teams based on well-defined and understood metrics.</li> </ul> <p> </p> <p><strong>Who you are:</strong><br>  </p> <ul> <li>Spanish and English speaking. French, Italian, Portuguese and other languages a plus.</li> <li>Ability to engage with business stakeholders at all levels to ensure strategy meets business needs at all times. Communication skills to set expectations.</li> <li>Analytical skills, data modelling for fact based decision-making, critical thinking and action taking is critical</li> <li>Initiative, good organizational skills, attention to detail, sound business judgment and excellent written/verbal skills.</li> <li>Working in a fast paced, cross-functional, agile multi-team environment.</li> <li>Receiving direction and producing results in a timely manner with minimum oversight.</li> <li>Prioritizing to meet deadlines while producing high quality results.</li> <li>Communicate effectively and professionally with users, customers, and other IT personnel.</li> <li>Driving for results, measuring results through quantitative means and taking initiative to affect change.</li> <li>Focusing on business outcomes and delivering work that improves business value.</li> <li>Creating positive customer experiences through active listening, appreciative inquiries, seeking feedback for action, fact based decision-making, continuous improvements and follow through.</li> <li>Project Management knowledge is a plus.</li> </ul> <p>Professional Qualifications</p> <ul> <li>Bachelor Degree in Engineering or Computer Science desirable or equivalent working experience in similar role.</li> <li>At least five years' experience with IT Service Desk operations including Service Desk and Desktop leadership for companies with at least 3000 IT users.</li> <li>Knowledge of corporate desktop technologies including Microsoft Windows Operating systems, Active Directory, MS Exchange, Jira, SCCM / JAMF, endpoint protection tools, basic security, Mobile Device Management, Video Conference Systems, Asset Management, Workday knowledge, SAAS Management</li> <li>Technical Analytical Skills: SQL, JQL, MS Excel, Powershell scripting, Jamf and/or SCCM Administration & Reporting</li> </ul> <p> </p> <p><strong>What we offer:</strong></p> <ul> <li>Permanent contract</li> <li>Competitive fixed salary</li> <li>Ticket Restaurant</li> <li>Interesting discount in private health insurance</li> <li>Compensation for practicing sports in any gym in Barcelona</li> <li>International working environment</li> <li>Dining and leisure area + terrace</li> <li>Coffee point on each floor with coffee and tea for free</li> <li>Well-being activities and benefits (massages, fresh fruit, free snacks, team-building events, etc.)</li> </ul> <p> </p> <p><strong>#LI-SA1</strong></p> <p> </p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Local Marketing / CRM Internship Open Marketing & Communication Madrid, Madrid, Spain Madrid ESP Oct 24th, 2019 12:00AM <p>TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 65,000 restaurants worldwide and more than 27 million monthly visits. The platform operates as "LaFourchette" in France and Switzerland, as "ElTenedor" in Spain, as “TheFork" in Italy, The Netherlands, Belgium, Portugal, Brazil, Sweden, Denmark, Australia, Argentina, Brasil, Chile, Colombia, Mexico, Peru and Uruguay. It also operates in English as "TheFork.com“.</p> <p>TheFork connects restaurants and diners. Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online. From the restaurants side, TheFork provides them with a software solution, TheFork Manager, that enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability depending on time, practices which are used successfully in the travel and hotel industries.</p> <p>Located in our office in Madrid, you will be part of the Marketing team. Your main responsibility will be to manage and enhance the image of our restaurants through our communication channels.</p> <p>You will develop a personalized communication plan (desktop, mobile web, apps, newsletter...) according to the needs of our users and their experiences and following the CRM policies of the company.</p> <p> </p> <p> <strong><u>What you will do:</u></strong></p> <p>In direct collaboration with our Sales and Strategic Marketing team, you will perform the following functions:</p> <ul> <li>Development, planning and sending of Newsletters and mobile pushes through Adobe Campaigns software.</li> <li>Design and efficient execution of a communication calendar according to the user segment.</li> <li>Follow up of the existing automatic communications</li> <li>Analysis of the specific purchase patterns of each user segment.</li> <li>Analysis of the campaigns results and web traffic through Google Analytics and Adobe Analytics.</li> <li>Monitoring, control and mitigation of the main user´s irritants.</li> <li>Analysis of user behavior data.</li> <li>Loyalty program animation and monitoring (Yums program).</li> <li>Interdepartmental collaboration with Sales, Product, CRM Central, Brand, Communications...</li> <li>Monitoring of monthly and annual KPIs and reporting to Central Department.</li> </ul> <p> </p> <p><strong><u>Skills:</u></strong></p> <ul> <li>Average English (B1)</li> <li>Salesforce: searches, views and reports (preferable)</li> <li>Excel: dynamic tables, cleaning and filtering</li> <li>Good writing skills</li> <li>Photoshop basic level (preferable)</li> <li>HTML familiarity (preferable)</li> <li>CMS management (preferable)</li> <li>Self-motivation and a proactive attitude</li> <li>Problem solving skills</li> <li>Team player</li> <li>Humble and positive attitude and mind-set</li> <li>Passion for gastronomy and interest in the food and restaurant industry</li> </ul> <p> </p> <p><strong><u>What can we offer:</u></strong></p> <ul> <li>Internship</li> <li>International working environment</li> <li>Dining and leisure area</li> <li>Coffee point with coffee and tea for free</li> </ul> <p> </p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Post Merger Integrations Director Open Other Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p> Part of TripAdvisor, TheFork is the leading European restaurant booking platform, providing an online and mobile service to internet users to find, select and book restaurants.</p> <p>TheFork connects restaurants and diners via TheFork (website and application), as well as through TripAdvisor. Users can easily select a restaurant according to their own criteria (such as the localization, type of cuisine, restaurant type and average price), consult their reviews, check real-time availability and instantly book online. For restaurants, TheFork provides a software solution, TheFork Manager, which enables restaurants to optimize reservation management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability relative to time, a practice used successfully in the travel and hotel industries.</p> <p>TheFork, headquartered in Paris with over 900 employees, is operating in 17 countries under the brands LaFourchette in France, ElTenedor in Spain TheFork in Italy, Portugal, Brazil, Belgium, Sweden, Denmark, the Netherlands, Switzerland, Australia, Argentina, Colombia, Mexico, Chile, Peru, Panama and Uruguay.</p> <p> </p> <p><span style="font-weight: 400;">To structure and accelerate our growth, we are looking to reinforce our strategy by building a new team focused on Integrations of newly acquired businesses in our existing markets and new markets</span><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">The PMI team mission is to effectively plan & execute the integration of acquired businesses, and hand them over "key in hand" to an operational entity (e.g., Region Heads). This team runs in parallel to the core business (strong interface with the teams ie. Product, HR, Sales, etc.) to minimize the disruption and follow the strategic objectives.</span></p> <p><span style="font-weight: 400;">The role of PMI manager requires at least 5 to 8 years of experience in a top tier consultancy firm working in Integration teams for large corporations, investment bank, PE, VC or high growth tech business or other M&A experience would be highly valued.</span></p> <p> </p> <p><strong>What you will do</strong></p> <p><span style="font-weight: 400;">We are specifically looking for candidates who can:</span></p> <p><span style="font-weight: 400;">- </span><span style="font-weight: 400;">Build & document a systematic approach and methodology for current and future integrations</span></p> <p><span style="font-weight: 400;">-</span><span style="font-weight: 400;"> </span><span style="font-weight: 400;">Co-build strategic objectives & co-own the modelling with TA Corp. Dev. & Business sponsor in M&A phase</span></p> <p><span style="font-weight: 400;">- </span><span style="font-weight: 400;">Execute short term objectives & pave the way for operational entity to deliver on mid/long-term ones</span></p> <p><span style="font-weight: 400;">- Identify, quantify and drive execution of cost & revenue synergies</span></p> <p><span style="font-weight: 400;"> </span><span style="font-weight: 400;">- </span><span style="font-weight: 400;">Build and support transition towards a high-performance organization within a limited time frame with strong focus on change management</span></p> <p><span style="font-weight: 400;"> </span><span style="font-weight: 400;">- </span><span style="font-weight: 400;">Be the leader of a team of 2 to 3 individuals with similar experience </span></p> <p><span style="font-weight: 400;"> </span></p> <p><strong>Who you are</strong></p> <p><span style="font-weight: 400;">- You have at least 5- 8 years of experience in a top tier consultancy firm working or managing Integration teams for large corporations,  investment bank, MBA, PE, VC or high growth tech business or other M&A experience would be highly valued</span></p> <p><span style="font-weight: 400;">- You are specialized within the PMI scope on: strategy,  optimizing synergies and operational roll out</span></p> <p><span style="font-weight: 400;">- You have an experience of digital / fast-growth environment</span></p> <p><span style="font-weight: 400;">- You have a strong entrepreneurial / problem-solver mind-set</span></p> <p><span style="font-weight: 400;">- You are very analytical and possess a strong passion for developing insights, scoping analysis plans and providing critical information that drives a dynamic and fast-growing business</span></p> <p><span style="font-weight: 400;">- You have the ability to think strategically, act tactically, write effectively and display strong critical thinking skills</span></p> <p><span style="font-weight: 400;">- You are a great communicator & facilitator</span></p> <p><span style="font-weight: 400;">- You are highly driven and results/action-orientation with strong project management skills</span></p> <p><span style="font-weight: 400;">- You are fluent in both Spanish & English or French & English (written/oral) plus 1 or 2 other languages ideally</span></p> <p><span style="font-weight: 400;"> </span></p> <p><strong>What we offer</strong></p> <ul> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Permanent contract</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Competitive fixed salary</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Ticket Restaurant</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Interesting discount on private health insurance</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Compensation for practicing sports in any gym in Barcelona</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">International working environment</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Dining and leisure area + terrace</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Coffee point on each floor with coffee and tea for free</span></li> <li><span style="font-weight: 400;">       </span><span style="font-weight: 400;">Well-being activities and benefits (massages, fresh fruit, free snacks, team-building events, etc.)</span></li> </ul> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">Based in Barcelona or Paris</span></p> <p> </p> <p><span style="font-weight: 400;"> <strong>#LI-SA1</strong></span></p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Account Manager France - Temporary Open Sales Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p><span class="fontstyle0">TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 65,000 restaurants worldwide and more than 27 million monthly visits. The platform operates as </span><span class="fontstyle2">"LaFourchette" </span><span class="fontstyle0">in France and Switzerland, as </span><span class="fontstyle2">"ElTenedor" </span><span class="fontstyle0">in Spain, as “</span><span class="fontstyle2">TheFork" </span><span class="fontstyle0">in Italy, The Netherlands, Belgium, Portugal, Brazil, Sweden, Denmark, Australia, Argentina, Brasil, Chile, Colombia, Mexico, Peru and Uruguay. It also operates in English as "TheFork.com“. </span></p> <p><span class="fontstyle0">TheFork connects restaurants and diners. Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online. From the restaurants side, TheFork provides them with a software solution, TheFork Manager, that<br>enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues, following Yield Management principles of price variability depending on time, practices which are used successfully in the travel and hotel industries.</span></p> <p class="x_MsoNormal">Located in our office in Barcelona, you will be part of the Sales team, in charge of telephone contact with restaurants.Under the Manager  Account Management for France, you will preferred trading partner, advisory service and personalized management of each account (Restaurants) by phone or in meetings.</p> <p class="x_MsoNormal"> </p> <p class="x_MsoNormal"><strong><u>What you will do:</u></strong></p> <p class="x_MsoNormal"> </p> <ul type="disc"> <li class="x_MsoNormal">Implementation and monitoring of commercial actions plans agreed with customers to optimize their visibility and performance (turnover, filling ratio of the restaurant) based on all the web solutions offered by TheFork.</li> <li class="x_MsoNormal">Advice on their positioning strategy, implementation of campaigns and customer loyalty-users (e-mailing, SMSing), planification of promotions.</li> <li class="x_MsoNormal">Sale and training of restaurants to our tools BtoB: TheForkManager software</li> </ul> <p class="x_MsoNormal"> </p> <p class="x_MsoNormal"><strong><u>Who you are:</u></strong></p> <ul type="disc"> <li class="x_MsoNormal">Sales oriented</li> <li class="x_MsoNormal">Emphatic</li> <li class="x_MsoNormal">Communication skills</li> <li class="x_MsoNormal">Dynamic and perseverant person</li> <li class="x_MsoNormal">Oriented results</li> </ul> <p class="x_MsoNormal"><u>Plus requirements:</u></p> <ul type="disc"> <li class="x_MsoNormal">Experience as sales representative or account manager.</li> <li class="x_MsoNormal">Experience with a restaurant is a must.</li> <li class="x_MsoNormal">Experience in e-commerce is a must.</li> </ul> <p> </p> <p><strong><u>What we Offer:</u></strong></p> <ul> <li>Temporary / 3 months contract</li> <li>Competitive fixed salary</li> <li>International working environment</li> <li>Dining and leisure area + terrace </li> <li>Coffee point on each floor with coffee and tea for free</li> </ul> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Inside Sales TripAdvisor Restaurant Solution UK Open Sales Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p><strong>TripAdvisor</strong>, the world’s largest travel platform*, helps 490 million travelers each month** make every trip their best trip. Travelers across the globe use the TripAdvisor site and app to browse more than 795 million reviews and opinions of 8.4 million accommodations, restaurants, experiences, airlines and cruises. Whether planning or on a trip, travelers turn to TripAdvisor to compare low prices on hotels, flights and cruises, book popular tours and attractions, as well as reserve tables at great restaurants.<br>TripAdvisor, the ultimate travel companion, is available in 49 markets and 28 languages</p> <p>TripAdvisor: Know better. Book better. Go better.</p> <p> </p> <p>Located in our office in Barcelona, you will be part of the International TripAdvisor Sales team. </p> <h3><strong>What you will do:</strong></h3> <p>We are looking for a TripAdvisor Restaurant Solution Inside Sales Specialist in our Sales organization. The Inside Sales Representative will focus on proactively prospecting for new business opportunities with Restaurants. Identify, generate, and close sales opportunities for TripAdvisor products and service solutions and make TripAdvisor the partner of choice for the Restaurant industry.</p> <p>The position will be part of the existing team and part of a bigger Sales team consisting of Sales and Optimizers.  The ideal candidate will be results-driven & execution focused as well as customer-oriented and responsive.</p> <p>This role requires a proactive, motivated, organized, responsible Inside Sales Specialist who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment.  It requires excellent sales and communications skills as well as good relationship building skills.</p> <p> </p> <ul> <li>The Inside Sales Representative will focus on proactively prospecting for new business opportunities with Restaurants. Identify, generate, and close sales opportunities for TripAdvisor products and service solutions.</li> <li>Acquire these restaurants by phone; by collecting the information required for qualification of the restaurant and discover of their needs.</li> <li>After qualification explain the benefits to the restaurant to join our network and use of our Owner Support Center software.</li> <li>Incremental revenue by systematic upselling and cross-selling.</li> <li>You are to close deals independently.</li> <li>The role requires the ability to work independently to meet an individual sales quota as well as part of a wider team to support the overal country and regional quota.</li> </ul> <ul> <li>Activate or help activate some product features that have been purchased but not yet used by our customers.</li> <li>The role requires the ability to work independently to meet an individual sales quota</li> <li>Generate incremental revenue by systematic upselling TripAdvisor subscriptions, Identify cross-sell opportunities for TheFork solutions</li> <li>Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns.</li> <li>Work together with rest of sales & optimizer teams in the pursuit of excellent results and flawless execution</li> <li>Keep up with product training and new offerings as well as latest value proposition </li> </ul> <p> </p> <h3><strong>Who you are:</strong></h3> <ul> <li>Native level of English</li> <li>Minimum 1 years sales / account management experience in telesales or customer support experience in B2B online environment and / or leisure-restoration.</li> <li>Strong organizational skills</li> <li>Ability to manage multiple priorities and tasks</li> <li>Excellent sales, negotiation, customer service, nurturing, educating and communications skills <br>Self-motivated and thorough</li> <li>Experienced at building effective customer relationships through positive communication, honesty and trust</li> <li>Not intimidated by technical interaction, co-browsing with customer on-line</li> <li>Excellent written and oral communication in the relevant language/s of the country/ies covered</li> <li>Target driven and proven self-starter with ability to deliver on targets without constant supervision</li> <li>Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creatively</li> <li>Exhibits integrity through fair and ethical behavior towards other and a demonstrated sense of corporate responsibility and commitment</li> <li>Problem-solving skills</li> <li>Team player</li> <li>Emphatic</li> <li>Communication skills</li> <li>Dynamic and perseverant person</li> <li>Oriented results</li> <li>Self-motivation and a proactive attitude to developing new prospects and closing deals is key to being successful in the role sales motivation and drive</li> <li>Knowledge with SalesForce program or with ContactCenter programs.</li> <li>Full-time work availability.</li> <li>Plus requirements: experience with a restaurant</li> </ul> <p> </p> <h3><strong><u>What we offer:</u></strong></h3> <ul> <li>Permanent contract</li> <li>Competitive fixed salary</li> <li>Ticket Restaurant</li> <li>International working environment</li> <li>Compensation for practicing sports in any gym in Barcelona</li> <li>Interesting discount in private health insurance </li> <li>Dining and leisure area + terrace </li> <li>Coffee point on each floor with coffee and tea for free</li> <li>Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)</li> </ul> <p> </p> <p> </p> <p>#LI-AG1</p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Inside Sales TripAdvisor Restaurant Solution Spain Open Sales Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p><strong>TripAdvisor</strong>, the world’s largest travel platform*, helps 490 million travelers each month** make every trip their best trip. Travelers across the globe use the TripAdvisor site and app to browse more than 795 million reviews and opinions of 8.4 million accommodations, restaurants, experiences, airlines and cruises. Whether planning or on a trip, travelers turn to TripAdvisor to compare low prices on hotels, flights and cruises, book popular tours and attractions, as well as reserve tables at great restaurants.<br>TripAdvisor, the ultimate travel companion, is available in 49 markets and 28 languages</p> <p>TripAdvisor: Know better. Book better. Go better.</p> <p> </p> <p>Located in our office in Barcelona, you will be part of the International TripAdvisor Sales team. </p> <p><strong>What you will do:</strong></p> <p>We are looking for a TripAdvisor Restaurant Solution Inside Sales Specialist in our Sales organization. The Inside Sales Representative will focus on proactively prospecting for new business opportunities with Restaurants. Identify, generate, and close sales opportunities for TripAdvisor products and service solutions and make TripAdvisor the partner of choice for the Restaurant industry.</p> <p>The position will be part of the existing team and part of a bigger Sales team consisting of Sales and Optimizers.  The ideal candidate will be results-driven & execution focused as well as customer-oriented and responsive.</p> <p>This role requires a proactive, motivated, organized, responsible Inside Sales Specialist who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment.  It requires excellent sales and communications skills as well as good relationship building skills.</p> <p> </p> <ul> <li>The Inside Sales Representative will focus on proactively prospecting for new business opportunities with Restaurants. Identify, generate, and close sales opportunities for TripAdvisor products and service solutions.</li> <li>Acquire these restaurants by phone; by collecting the information required for qualification of the restaurant and discover of their needs.</li> <li>After qualification explain the benefits to the restaurant to join our network and use of our Owner Support Center software.</li> <li>Incremental revenue by systematic upselling and cross-selling.</li> <li>You are to close deals independently.</li> <li>The role requires the ability to work independently to meet an individual sales quota as well as part of a wider team to support the overal country and regional quota.</li> </ul> <ul> <li>Activate or help activate some product features that have been purchased but not yet used by our customers.</li> <li>The role requires the ability to work independently to meet an individual sales quota</li> <li>Generate incremental revenue by systematic upselling TripAdvisor subscriptions, Identify cross-sell opportunities for TheFork solutions</li> <li>Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns.</li> <li>Work together with rest of sales & optimizer teams in the pursuit of excellent results and flawless execution</li> <li>Keep up with product training and new offerings as well as latest value proposition </li> </ul> <p> </p> <h3><strong>Who you are:</strong></h3> <ul> <li><strong>Native level of Spanish and high level of English</strong></li> <li>Minimum 1 years sales / account management experience in telesales or customer support experience in B2B online environment and / or leisure-restoration.</li> <li>Strong organizational skills</li> <li>Ability to manage multiple priorities and tasks</li> <li>Excellent sales, negotiation, customer service, nurturing, educating and communications skills <br>Self-motivated and thorough</li> <li>Experienced at building effective customer relationships through positive communication, honesty and trust</li> <li>Not intimidated by technical interaction, co-browsing with customer on-line</li> <li>Excellent written and oral communication in the relevant language/s of the country/ies covered</li> <li>Target driven and proven self-starter with ability to deliver on targets without constant supervision</li> <li>Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creatively</li> <li>Exhibits integrity through fair and ethical behavior towards other and a demonstrated sense of corporate responsibility and commitment</li> <li>Problem-solving skills</li> <li>Team player</li> <li>Emphatic</li> <li>Communication skills</li> <li>Dynamic and perseverant person</li> <li>Oriented results</li> <li>Self-motivation and a proactive attitude to developing new prospects and closing deals is key to being successful in the role sales motivation and drive</li> <li>Knowledge with SalesForce program or with ContactCenter programs.</li> <li>Full-time work availability.</li> <li>Plus requirements: experience with a restaurant</li> </ul> <p> </p> <h3><strong><u>What we offer:</u></strong></h3> <ul> <li>Permanent contract</li> <li>Competitive fixed salary</li> <li>Ticket Restaurant</li> <li>International working environment</li> <li>Compensation for practicing sports in any gym in Barcelona</li> <li>Interesting discount in private health insurance </li> <li>Dining and leisure area + terrace </li> <li>Coffee point on each floor with coffee and tea for free</li> <li>Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)</li> </ul> <p> </p> <p> </p> <p> </p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2019 12:00AM Inside Sales TripAdvisor Restaurant Solution Portugal Open Sales Barcelona, Barcelona, Spain Barcelona ESP Oct 24th, 2019 12:00AM <p><strong>TripAdvisor</strong>, the world’s largest travel platform*, helps 490 million travelers each month** make every trip their best trip. Travelers across the globe use the TripAdvisor site and app to browse more than 795 million reviews and opinions of 8.4 million accommodations, restaurants, experiences, airlines and cruises. Whether planning or on a trip, travelers turn to TripAdvisor to compare low prices on hotels, flights and cruises, book popular tours and attractions, as well as reserve tables at great restaurants.<br>TripAdvisor, the ultimate travel companion, is available in 49 markets and 28 languages</p> <p>TripAdvisor: Know better. Book better. Go better.</p> <p> </p> <p>Located in our office in Barcelona, you will be part of the International TripAdvisor Sales team. </p> <p><strong>What you will do:</strong></p> <p>We are looking for a TripAdvisor Restaurant Solution Inside Sales Specialist in our Sales organization. The Inside Sales Representative will focus on proactively prospecting for new business opportunities with Restaurants. Identify, generate, and close sales opportunities for TripAdvisor products and service solutions and make TripAdvisor the partner of choice for the Restaurant industry.</p> <p>The position will be part of the existing team and part of a bigger Sales team consisting of Sales and Optimizers.  The ideal candidate will be results-driven & execution focused as well as customer-oriented and responsive.</p> <p>This role requires a proactive, motivated, organized, responsible Inside Sales Specialist who is able to build and work well in a fast-paced, team-oriented and entrepreneurial environment.  It requires excellent sales and communications skills as well as good relationship building skills.</p> <p> </p> <ul> <li>The Inside Sales Representative will focus on proactively prospecting for new business opportunities with Restaurants. Identify, generate, and close sales opportunities for TripAdvisor products and service solutions.</li> <li>Acquire these restaurants by phone; by collecting the information required for qualification of the restaurant and discover of their needs.</li> <li>After qualification explain the benefits to the restaurant to join our network and use of our Owner Support Center software.</li> <li>Incremental revenue by systematic upselling and cross-selling.</li> <li>You are to close deals independently.</li> <li>The role requires the ability to work independently to meet an individual sales quota as well as part of a wider team to support the overal country and regional quota.</li> <li>Activate or help activate some product features that have been purchased but not yet used by our customers.</li> <li>The role requires the ability to work independently to meet an individual sales quota</li> <li>Generate incremental revenue by systematic upselling TripAdvisor subscriptions, Identify cross-sell opportunities for TheFork solutions</li> <li>Modify customer engagement skills accordingly to overcome objections and retain customers; identify solutions to issues and concerns.</li> <li>Work together with rest of sales & optimizer teams in the pursuit of excellent results and flawless execution.</li> <li>Keep up with product training and new offerings as well as latest value proposition. </li> </ul> <p> </p> <h3><strong>Who you are:</strong></h3> <ul> <li><strong>Portuguese as native language and high level of English</strong></li> <li>Minimum 1 years sales / account management experience in telesales or customer support experience in B2B online environment and / or leisure-restoration.</li> <li>Strong organizational skills</li> <li>Ability to manage multiple priorities and tasks</li> <li>Excellent sales, negotiation, customer service, nurturing, educating and communications skills <br>Self-motivated and thorough</li> <li>Experienced at building effective customer relationships through positive communication, honesty and trust</li> <li>Not intimidated by technical interaction, co-browsing with customer on-line</li> <li>Excellent written and oral communication in the relevant language/s of the country/ies covered</li> <li>Target driven and proven self-starter with ability to deliver on targets without constant supervision</li> <li>Ability to work in a fast-paced, high-performance environment with a hands-on approach and demonstrated ability to multi-task and think creatively</li> <li>Exhibits integrity through fair and ethical behavior towards other and a demonstrated sense of corporate responsibility and commitment</li> <li>Problem-solving skills</li> <li>Team player</li> <li>Emphatic</li> <li>Communication skills</li> <li>Dynamic and perseverant person</li> <li>Oriented results</li> <li>Self-motivation and a proactive attitude to developing new prospects and closing deals is key to being successful in the role sales motivation and drive</li> <li>Knowledge with SalesForce program or with ContactCenter programs.</li> <li>Full-time work availability.</li> <li>Plus requirements: experience with a restaurant</li> </ul> <p> </p> <h3><strong><u>What we offer:</u></strong></h3> <ul> <li>Permanent contract</li> <li>Competitive fixed salary</li> <li>Ticket Restaurant</li> <li>International working environment</li> <li>Compensation for practicing sports in any gym in Barcelona</li> <li>Interesting discount in private health insurance </li> <li>Dining and leisure area + terrace </li> <li>Coffee point on each floor with coffee and tea for free</li> <li>Well-being activities and benefits (massages, fresh fruit, free snacks, team building events, etc.)</li> </ul> <p> </p> <p> </p> Nov 11th, 2019 05:06AM Nov 11th, 2019 05:06AM Consumer Services Travel & Leisure

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