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nasdaq:trip
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www.tripadvisor.com
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boards.greenhouse.io
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Nov 3rd, 2017 12:00AM
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Display Sales Executive Spain
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Open
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Sales
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Barcelona, Spain
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Barcelona
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ESP
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Oct 30th, 2017 12:00AM
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Nov 3rd, 2017 11:37AM
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Nov 3rd, 2017 11:37AM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
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boards.greenhouse.io
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Nov 7th, 2017 12:00AM
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Display Sales Executive Spain
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Open
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Sales
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Barcelona, Spain
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Barcelona
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ESP
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Oct 30th, 2017 12:00AM
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Nov 7th, 2017 01:07PM
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Nov 7th, 2017 01:07PM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
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boards.greenhouse.io
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Nov 11th, 2017 12:00AM
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Display Sales Executive Spain
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Open
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Sales
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Barcelona, Spain
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Barcelona
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ESP
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Nov 9th, 2017 12:00AM
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Nov 11th, 2017 01:43PM
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Nov 11th, 2017 01:43PM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
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boards.greenhouse.io
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Nov 14th, 2017 12:00AM
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Display Sales Executive Spain
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Open
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Sales
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Barcelona, Spain
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Barcelona
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ESP
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Nov 9th, 2017 12:00AM
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Nov 14th, 2017 11:38AM
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Nov 14th, 2017 11:38AM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
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boards.greenhouse.io
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Nov 15th, 2017 12:00AM
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Display Sales Executive Spain
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Open
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Sales
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Barcelona, Spain
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Barcelona
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ESP
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Nov 9th, 2017 12:00AM
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Nov 15th, 2017 10:54AM
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Nov 15th, 2017 10:54AM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
|
boards.greenhouse.io
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Nov 18th, 2017 12:00AM
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Display Sales Executive Spain
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Open
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Sales
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Barcelona, Spain
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Barcelona
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ESP
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Nov 9th, 2017 12:00AM
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Nov 18th, 2017 09:01AM
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Nov 18th, 2017 09:01AM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
|
boards.greenhouse.io
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Nov 23rd, 2017 12:00AM
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Display Sales Executive Spain
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Open
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Sales
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Barcelona, Spain
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Barcelona
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ESP
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Nov 9th, 2017 12:00AM
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Nov 23rd, 2017 07:57AM
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Nov 23rd, 2017 07:57AM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
|
boards.greenhouse.io
|
Nov 30th, 2017 12:00AM
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Display Sales Executive Spain
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Open
|
Sales
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|
Barcelona, Spain
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Barcelona
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ESP
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Nov 9th, 2017 12:00AM
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Nov 30th, 2017 07:25AM
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Nov 30th, 2017 07:25AM
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TripAdvisor
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Consumer Services
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Travel & Leisure
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nasdaq:trip
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www.tripadvisor.com
|
boards.greenhouse.io
|
Jul 30th, 2019 12:00AM
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Manager, Fraud Support
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Open
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Content
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London, England, United Kingdom
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London
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GBR
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Jul 26th, 2019 12:00AM
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<p>TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand. At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions. </p>
<p>The person in this role will lead a highly trained team of internal experts and outsourced customer service agents tasked with handling sensitive conversations concerning abuse of the TripAdvisor platform. The team is responsible for assisting business representatives and travelers while fighting fraud and protecting the integrity of reviews that travelers depend on. The individual in this role will ensure these interactions are handled quickly and correctly while protecting proprietary information about our anti-fraud efforts. The ability to absorb, understand, and operationalize complex processes and procedures is vital. The ideal candidate will have a background in user support, operations, trust &amp; safety, outsourcing, and business process optimization.</p>
<p><strong><u>What you will do</u></strong></p>
<ul>
<li>
<p>Build, manage and scale a global team, including establishing goals and measuring progress</p>
</li>
<li>
<p>Track and meet key performance goals by executing plans to mitigate the risk of performance failures and adjusting as needed to meet changing objectives</p>
</li>
<li>
<p>Drive team-wide initiatives related to fraud policies, ensuring consistent application and performance across the team</p>
</li>
<li>
<p>Use your expertise in customer service, operations, fraud, and qualitative analysis to drive projects that improve efficiency, reduce risk, and enhance the user experience</p>
</li>
<li>
<p>Forecast changes in volume to ensure proper staffing and achieve turnaround time targets</p>
</li>
<li>
<p>Build and manage relationships with key cross-functional partners including Product, Legal, and PR</p>
</li>
<li>
<p>Prepare and deliver high level presentations for both internal and external stakeholders with a focus on objectives and overall team progress</p>
</li>
<li>
<p>Work with Product Management to scope and prioritize projects</p>
</li>
</ul>
<p><strong><u>What you will bring to the team</u></strong></p>
<ul>
<li>
<p>6+ years relevant professional experience</p>
</li>
<li>
<p>3+ years experience in direct people management, including experience managing a support team</p>
</li>
<li>
<p>University degree or equivalent experience required</p>
</li>
<li>
<p>Knowledge of multiple languages a plus</p>
</li>
<li>
<p>Advanced experience using Google and Microsoft products and web-based tools, such as SQL and Tableau</p>
</li>
<li>
<p>Strong attention to detail with excellent time management, prioritization, and multitasking skills</p>
</li>
<li>
<p>Sound judgement with a talent for resolving complex problems and making decisions based on potential impact to the business</p>
</li>
<li>
<p>Experience as a leader who can prioritize effectively, communicate clearly, and build influence cross-functional teams</p>
</li>
<li>
<p>Success driving projects and delivering a measurable impact at both the individual and team level</p>
</li>
<li>
<p>Talent for identifying and establishing key objectives and using KPIs to manage and improve team performance</p>
</li>
<li>
<p>Exceptional interpersonal skills with an established track record of coaching, managing, and developing a team -- particularly in a changing, sometimes ambiguous environment</p>
</li>
</ul>
<p>#LI-AH1</p>
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Jul 30th, 2019 07:57AM
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Jul 30th, 2019 07:57AM
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TripAdvisor
|
Consumer Services
|
Travel & Leisure
|
|
nasdaq:trip
|
www.tripadvisor.com
|
boards.greenhouse.io
|
Jul 30th, 2019 12:00AM
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Customer Service Advisor, Experiences (Portuguese)
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Open
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Customer Service
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Oxford, England, United Kingdom
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GBR
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Jul 26th, 2019 12:00AM
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<p><strong>Why this job is excellent:</strong></p>
<p>Viator is the world’s leading resource for researching, finding and booking tours and travel experiences worldwide.</p>
<p>Customer Service Advisors, co-ordinate for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting, ensuring the highest form &amp; delivery of customer care to the customer, agent &amp; supplier</p>
<p><strong>What you'll do:</strong></p>
<p>Frontline Customer Care for the company, both email and phone work. Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales</p>
<ul>
<li>Communication to Customer Care Manager in relation to all customer care &amp; support issues</li>
<li>Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed</li>
<li>Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary</li>
<li>Accurate delivery of booking information into various in-house software solutions</li>
<li>Time management of effective customer care delivery</li>
<li>Maintenance of existing Customer Care tools (databases, manuals, in-house forms)</li>
<li>Continuing improvement to customer care administration and work methods</li>
<li>Effective “handover” to following Customer Care staff members – clear, concise and detailed information</li>
<li>Special project / product work when required</li>
<li>Point of contact (on a rotating basis) for retail travel distributors, customers, agents &amp; suppliers in relation to all Viator product and the online booking process</li>
<li>Logging and collating all system and product errors</li>
<li>Control (on a rotating basis) of the online booking / cancellation / amendment procedures</li>
</ul>
<p><strong> What you'll bring to the team:</strong></p>
<ul>
<li>Fluency in Portuguese and English, both written and spoken</li>
<li>Ability to work shift patterns, including some weekends</li>
<li>Experience of reservation systems would be preferred</li>
<li>Experience of taking calls and writing emails in a Customer Support environment</li>
<li>Any sales experience also advantageous</li>
</ul>
<p>We want you to feel like you’re travelling with an insider, everywhere you go, every time you travel.</p>
<p>That's our main goal here at Viator.</p>
<p>#LI-IS1</p>
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Jul 30th, 2019 07:57AM
|
Jul 30th, 2019 07:57AM
|
TripAdvisor
|
Consumer Services
|
Travel & Leisure
|