TripAdvisor

- NASDAQ:TRIP
Last Updated 2024-03-04

Job Listings

Track TripAdvisor hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 3rd, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Oct 30th, 2017 12:00AM Nov 3rd, 2017 11:37AM Nov 3rd, 2017 11:37AM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 7th, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Oct 30th, 2017 12:00AM Nov 7th, 2017 01:07PM Nov 7th, 2017 01:07PM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 11th, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Nov 9th, 2017 12:00AM Nov 11th, 2017 01:43PM Nov 11th, 2017 01:43PM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 14th, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Nov 9th, 2017 12:00AM Nov 14th, 2017 11:38AM Nov 14th, 2017 11:38AM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 15th, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Nov 9th, 2017 12:00AM Nov 15th, 2017 10:54AM Nov 15th, 2017 10:54AM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 18th, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Nov 9th, 2017 12:00AM Nov 18th, 2017 09:01AM Nov 18th, 2017 09:01AM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 23rd, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Nov 9th, 2017 12:00AM Nov 23rd, 2017 07:57AM Nov 23rd, 2017 07:57AM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Nov 30th, 2017 12:00AM Display Sales Executive Spain Open Sales Barcelona, Spain Barcelona ESP Nov 9th, 2017 12:00AM Nov 30th, 2017 07:25AM Nov 30th, 2017 07:25AM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Jul 30th, 2019 12:00AM Manager, Fraud Support Open Content London, England, United Kingdom London GBR Jul 26th, 2019 12:00AM <p>TripAdvisor provides a unique, global work environment that captures the speed, innovation and excitement of a startup, at a thriving, growing and well-established industry brand.  At TripAdvisor, you will be part of a dynamic, fun, and energetic team where you can immediately make meaningful contributions. </p> <p>The person in this role will lead a highly trained team of internal experts and outsourced customer service agents tasked with handling sensitive conversations concerning abuse of the TripAdvisor platform. The team is responsible for assisting business representatives and travelers while fighting fraud and protecting the integrity of reviews that travelers depend on. The individual in this role will ensure these interactions are handled quickly and correctly while protecting proprietary information about our anti-fraud efforts. The ability to absorb, understand, and operationalize complex processes and procedures is vital. The ideal candidate will have a background in user support, operations, trust & safety, outsourcing, and business process optimization.</p> <p><strong><u>What you will do</u></strong></p> <ul> <li> <p>Build, manage and scale a global team, including establishing goals and measuring progress</p> </li> <li> <p>Track and meet key performance goals by executing plans to mitigate the risk of performance failures and adjusting as needed to meet changing objectives</p> </li> <li> <p>Drive team-wide initiatives related to fraud policies, ensuring consistent application and performance across the team</p> </li> <li> <p>Use your expertise in customer service, operations, fraud, and qualitative analysis to drive projects that improve efficiency, reduce risk, and enhance the user experience</p> </li> <li> <p>Forecast changes in volume to ensure proper staffing and achieve turnaround time targets</p> </li> <li> <p>Build and manage relationships with key cross-functional partners including Product, Legal, and PR</p> </li> <li> <p>Prepare and deliver high level presentations for both internal and external stakeholders with a focus on objectives and overall team progress</p> </li> <li> <p>Work with Product Management to scope and prioritize projects</p> </li> </ul> <p><strong><u>What you will bring to the team</u></strong></p> <ul> <li> <p>6+ years relevant professional experience</p> </li> <li> <p>3+ years experience in direct people management, including experience managing a support team</p> </li> <li> <p>University degree or equivalent experience required</p> </li> <li> <p>Knowledge of multiple languages a plus</p> </li> <li> <p>Advanced experience using Google and Microsoft products and web-based tools, such as SQL and Tableau</p> </li> <li> <p>Strong attention to detail with excellent time management, prioritization, and multitasking skills</p> </li> <li> <p>Sound judgement with a talent for resolving complex problems and making decisions based on potential impact to the business</p> </li> <li> <p>Experience as a leader who can prioritize effectively, communicate clearly, and build influence cross-functional teams</p> </li> <li> <p>Success driving projects and delivering a measurable impact at both the individual and team level</p> </li> <li> <p>Talent for identifying and establishing key objectives and using KPIs to manage and improve team performance</p> </li> <li> <p>Exceptional interpersonal skills with an established track record of coaching, managing, and developing a team -- particularly in a changing, sometimes ambiguous environment</p> </li> </ul> <p>#LI-AH1</p> Jul 30th, 2019 07:57AM Jul 30th, 2019 07:57AM TripAdvisor Consumer Services Travel & Leisure
nasdaq:trip www.tripadvisor.com boards.greenhouse.io Jul 30th, 2019 12:00AM Customer Service Advisor, Experiences (Portuguese) Open Customer Service Oxford, England, United Kingdom GBR Jul 26th, 2019 12:00AM <p><strong>Why this job is excellent:</strong></p> <p>Viator is the world’s leading resource for researching, finding and booking tours and travel experiences worldwide.</p> <p>Customer Service Advisors, co-ordinate for all Viator retail travel distributors/agents from the booking process to basic technical support and troubleshooting, ensuring the highest form & delivery of customer care to the customer, agent & supplier</p> <p><strong>What you'll do:</strong></p> <p>Frontline Customer Care for the company, both email and phone work. Servicing booking requests, placing reservations by phone, inquiries by email and phone, administration and sales</p> <ul> <li>Communication to Customer Care Manager in relation to all customer care & support issues</li> <li>Use initiative to ensure product information from bookings and assistance requests is up to date and forwarded to product team if needed</li> <li>Liaise with Market Sales Co-ordinators and Market Sales Managers where necessary</li> <li>Accurate delivery of booking information into various in-house software solutions</li> <li>Time management of effective customer care delivery</li> <li>Maintenance of existing Customer Care tools (databases, manuals, in-house forms)</li> <li>Continuing improvement to customer care administration and work methods</li> <li>Effective “handover” to following Customer Care staff members – clear, concise and detailed information</li> <li>Special project / product work when required</li> <li>Point of contact (on a rotating basis) for retail travel distributors, customers, agents & suppliers in relation to all Viator product and the online booking process</li> <li>Logging and collating all system and product errors</li> <li>Control (on a rotating basis) of the online booking / cancellation / amendment procedures</li> </ul> <p><strong> What you'll bring to the team:</strong></p> <ul> <li>Fluency in Portuguese and English, both written and spoken</li> <li>Ability to work shift patterns, including some weekends</li> <li>Experience of reservation systems would be preferred</li> <li>Experience of taking calls and writing emails in a Customer Support environment</li> <li>Any sales experience also advantageous</li> </ul> <p>We want you to feel like you’re travelling with an insider, everywhere you go, every time you travel.</p> <p>That's our main goal here at Viator.</p> <p>#LI-IS1</p> Jul 30th, 2019 07:57AM Jul 30th, 2019 07:57AM TripAdvisor Consumer Services Travel & Leisure

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