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nasdaq:wifi www.boingo.com www.boingo.com Jun 19th, 2019 12:00AM Tier 2 Help Desk Agent Open Customer Care Columbia, South Carolina, United States Columbia SC USA Jun 17th, 2019 12:00AM <p><strong>Tier 2 Help Desk Agent</strong></p> <p><strong>Smooth Talking Problem Solver Wanted: </strong>Boingo Wireless is on the hunt for a Tier 2 Customer Service/Technical Support Agent to get onboard our fast paced and growing team. We are a cutting-edge technology company and a global leader in enhancing wireless access. If you enjoy solving problems and presenting new solutions to customers, then this is the position for you. We offer a long-term opportunity, smart and friendly co-workers and great benefits. While we’re not your old school, rigid company, we do expect commitment, professionalism and a consistent positive attitude in addition to providing world-class levels of customer service. So, if that sounds good to you, check out the details below to determine if you’re a good fit and then give us a shout.</p> <p><strong>What does this job entail?</strong></p> <ul> <li>Confer with customers and obtain details of complaints by telephone, emails, chat or social media to troubleshoot issues that are due to inability to connect to the services provided by Boingo, including ethernet, wireless internet, and TV.</li> <li>Document customer interactions and transactions using the appropriate ticketing tool, recording details of inquiries, complaints, and comments, as well as actions taken.</li> <li>Responsible for incident notifications and alerts (internal/external).</li> <li>Generate tickets and process escalations through to resolution, including following up on assigned and self-created tickets.</li> <li>Promptly answer support related email, phone calls, chats and other electronic communications within the designated response times required by our clients.</li> <li>Work with the Boingo technical staff and Management to insure completion and customer satisfaction of all service requests have been resolved.</li> <li>May be required to work after hour and weekend shifts.</li> </ul> <p><strong>What's required?</strong></p> <ul> <li>Must have 1-3 years related experience in Customer Service.</li> <li>Experienced in troubleshooting mobile and laptop hardware and software issues.</li> <li>Wired and wireless network troubleshooting experience.</li> <li>Persistent and results focused – must be able to deliver results.</li> <li>Experience in working in a fast-paced environment with frequently changing priorities.</li> <li>Excellent communication (oral and written), interpersonal, organizational, and presentation skills. Self-motivated, detail-oriented and organized.</li> <li>Must be able to work late and weekend shifts as scheduled.</li> <li>Able to work independently and efficiently to meet deadlines.</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</p> <p>We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products.  Boingo boasts a super-fun, collaborative work environment, with group activities, like baseball outings, top golf, Halloween costume contest, tailgate party, quarterly all-hands meetings and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more.  It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> Jun 18th, 2019 08:09PM Jun 18th, 2019 08:09PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 19th, 2019 12:00AM Network Engineer Open Engineering Columbia, South Carolina, United States Columbia SC USA Jun 17th, 2019 12:00AM <p style="font-weight: 400;"><strong><span data-contrast="auto">Network Engineer</span></strong><span data-ccp-props="{}"> </span></p> <p style="font-weight: 400;"><span data-contrast="auto">Boingo Multifamily is growing!  Already the recognized leaders in </span><span data-contrast="auto">wireless networking, </span><span data-contrast="auto">Boingo is investing in Multifamily.  That means, as our Network</span><span data-contrast="auto"> Engineer, you’ll have the opportunity to grow, right along with us.  After all; don’t you want to work at accompany where the network IS the product?   </span><span data-contrast="auto">Our </span><span data-contrast="auto">Network Engineer will </span><span data-contrast="auto">create advanced network design concepts, detailed engineering packages, and associated documentation.</span> <span data-contrast="auto">Furthermore, the Network Engineer is </span><span data-contrast="auto">responsible</span><span data-contrast="auto"> for configuring the network elements required to implement the specified network design and will </span><span data-contrast="auto">help with issue identification and resolution in</span><span data-contrast="auto"> the production network. </span><span data-ccp-props="{}"> </span></p> <p style="font-weight: 400;"><strong><span data-contrast="auto">Role and Responsibilities</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Create</span> <span data-contrast="auto">network design concept and packages including bill-of-materials (BOM)</span><span data-ccp-props='{"134233279":true}'> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="4" data-aria-posinset="0" data-aria-level="1"><span data-contrast="auto">Turn-up &amp; test new networks and corresponding services</span><span data-ccp-props='{"134233279":true}'> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Function as a point of escalation for Network Operations regarding complex issues that arise</span><span data-contrast="auto">.</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Interact with various inter and intra-departmental peer groups to cooperatively achieve best results in all assigned tasks</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Meet project</span><span data-contrast="auto"> time frames and budgets</span><span data-contrast="auto"> and work well cross</span><span data-contrast="auto">-</span><span data-contrast="auto">functionally.</span><span data-ccp-props="{}"> </span></li> </ul> <p style="font-weight: 400;"><strong><span data-contrast="auto">Subject Matter:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="2" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Wired Ethernet LAN’s, Wireless LAN’s (Wi-Fi), Active Ethernet solutions, GPON solutions, IP connected camera systems, Satellite TV video solutions &amp; digital video distribution systems</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Knowledge of data network elements such as IP routers, Ethernet switches, firewalls, etc.</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Knowledge of IPv4 &amp; IPv6 network technologies such as IP addressing (CIDR, VLSM, HEX), ARP, etc.</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Knowledge of Layer-2 network technologies including Ethernet LAN/MAN, IEEE standards 802.1x &amp; 802.3xx and 802.1q VLAN tagging</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Knowledge of IP related protocols such as OSPF, RIP, BGP-4 is a plus</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="2" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Knowledge of the IEEE 802.11 wireless standards (e.g. a/b/g/n/ac</span><span data-contrast="auto">/ax</span><span data-contrast="auto">)</span><span data-ccp-props="{}"> </span></li> </ul> <p style="font-weight: 400;"><strong><span data-contrast="auto"> Requirements:</span></strong><span data-ccp-props="{}"> </span></p> <ul> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">3-5 years of experience as an individual contributor within a service provider Network Architecture or Network Engineering group</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Must have demonstrated proficiency in operating systems to include Mac OS X, Windows 10, Unix (or Unix variants) and/or Linux experience is a plus.</span><span data-ccp-props="{}"> </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Must be willing and able to work some </span><span data-contrast="auto">nights, weekends and holidays</span><span data-ccp-props="{}"> (we haven't yet invented the network that fixes itself!) we share the burden of off-hours across the team </span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Bachelor of Science degree in engineering or computer science preferred</span></li> <li data-leveltext="" data-font="Symbol" data-listid="3" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Cisco Certified Network Professional (CCNP) </span><span data-contrast="auto">and </span><span data-contrast="auto">Certified Wireless Network Professional (CWNP)</span> <span data-contrast="auto">or</span><span data-contrast="auto"> industry equivalent professional certification</span><span data-contrast="auto">, a plus</span><span data-ccp-props='{"134233279":true}'> </span></li> </ul> <p style="font-weight: 400;"><strong><span data-contrast="auto">Meet Boingo</span></strong><span data-ccp-props="{}"> </span></p> <p style="font-weight: 400;"><span data-contrast="auto">Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</span><span data-ccp-props="{}"> </span></p> <p style="font-weight: 400;"><span data-contrast="auto">We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products.  Boingo boasts a super-fun, collaborative work environment, with group activities, like baseball outings, top golf, Halloween costume contest, tailgate party, quarterly all-hands meetings and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more.  It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!</span><span data-ccp-props="{}"> </span></p> <p style="font-weight: 400;"><span data-contrast="auto">Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</span><span data-ccp-props="{}"> </span></p> <p style="font-weight: 400;"><span data-ccp-props="{}"> </span></p> Jun 18th, 2019 08:09PM Jun 18th, 2019 08:09PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 19th, 2019 12:00AM Director of Installation and Operations Open Engineering Columbia, South Carolina, United States Columbia SC USA Jun 17th, 2019 12:00AM <p><strong>Director of Installation and Operations</strong></p> <p>Boingo is growing.  Do you want to lead a team of dedicated, hard-working professionals?  Look no further than Boingo Wireless.  We need a highly energetic, data-driven, and customer-focused leader with extensive experience in-building and operating large-scale networks, as well as managing people in remote locations. Responsibilities will include managing the design, installation and operation of multiple Wi-Fi, data and video networks at MDU properties, military bases, airports, and stadiums across the United States. </p> <p><strong>Responsibilities</strong></p> <ul> <li>Manage concurrent large build-outs, with multiple installation and integration partners and employees across many independent service locations</li> <li>Supervise/manage/mentor field personnel</li> <li>Manage deployment and service lifecycle of assigned locations, meeting quality and availability objectives</li> <li>Resource management and allocation to support multiple concurrent build/support projects</li> <li>Responsible for delivery of build revenue for assigned projects</li> </ul> <p><strong>Requirements </strong></p> <ul> <li>Experience managing multiple, simultaneous projects through different contractors and employee groups in geographically dispersed areas</li> <li>Ability to schedule and deliver complex projects on time and while maximizing savings</li> <li>Proficient telecom networks and the construction project elements associated with installation and deployment</li> <li>3-5 years experience with live, 24/7/365 operations for service restoration, upgrades, and performance monitoring</li> <li>Excellent written and verbal communication and interpersonal skills</li> <li>Proven ability to work in a matrix organization to get the job done</li> <li>Knowledge of Wi-Fi, Wireless, backhaul, Cisco networking, video and low voltage cable plant</li> <li>Minimum of 5 years of telecom network projects experience</li> <li>Bachelor’s Degree preferred</li> <li>Must be willing to travel</li> </ul> <p><strong>Nice to haves</strong></p> <ul> <li>Experience dealing with military installation departments</li> <li>Industry and vendor certifications (BICSI, PMP, Agile, Cisco, Ruckus, etc)</li> <li>Experience with Wireless backhaul via Point-to-Point radio links</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, student housing, and military bases. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</p> <p>We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. Boingo boasts a super-fun, collaborative work environment, with team happy hours, a Halloween costume contest,  fall tailgate party, and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more.  It’s no wonder we’ve been named among the Best Places to Work in Los Angeles, where we’re headquartered, for four years straight, and counting!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> Jun 18th, 2019 08:09PM Jun 18th, 2019 08:09PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 19th, 2019 12:00AM Low Voltage Engineer Open Engineering Columbia, South Carolina, United States Columbia SC USA Jun 17th, 2019 12:00AM <p><strong>Low Voltage Engineer</strong></p> <p>Are you interested in learning about technology and WI-FI networks? Come join our team at Boingo! This role is part of a division within Boingo Wireless that is focused on providing wi-fi and fiber networks, IoT services, and other technology solutions for multifamily communities. This multifamily division is exploding with growth and is a highly-strategic business unit for Boingo. </p> <p>The Pre-Sales Solutions Engineer will report to the Director of Engineering and will be responsible for developing basic technology solutions corresponding to specific pre-sales opportunities. All Pre-Sales Solutions Engineers align with Engineering and are viewed as a consultative resource for Sales.</p> <p><strong>Role and Responsibilities</strong></p> <ul> <li>Collects technical customer requirements directly from Sales and/or through a customer consultant, and subsequently develops basic network solutions/designs utilizing those requirements.</li> <li>Assists more senior Pre-Sales Solutions Engineers in the development of complex network solutions/designs as needed.</li> <li>Schedules site surveys &amp; reviews the results to help develop more complete solutions/designs.</li> <li>Derives Bill of Materials (BOM) from the solution/design and utilizes that to create an estimate that Sales will include as part of their overall proposal.</li> <li>Keeps Sales apprised of technical updates, and similarly keeps the Engineering and Product Development teams aware of new and/or unique technical requirements.</li> </ul> <p><strong>Subject Matter</strong></p> <ul> <li>Wired Ethernet LAN’s, Wireless LAN’s (Wi-Fi), Active Ethernet solutions, GPON solutions, IP connected camera systems, Satellite TV video solutions, digital video distribution systems, common network cabling infrastructures (e.g. Single Mode/Multi Mode Fiber, Category 5e/6 copper).</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>1 or more years of experience as a telecommunications industry Pre-Sales Engineer or Industry Consultant.</li> <li>1 or more years of low voltage design experience.</li> <li>Experience with ProEst and Ekahau is a plus.</li> <li>Above average problem-solving and critical thinking skills.</li> <li>Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail.</li> <li>As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all time.</li> <li>Preferred location Columbia, SC.</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</p> <p>We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products.  Boingo boasts a super-fun, collaborative work environment, with group activities, like baseball outings, top golf, Halloween costume contest, tailgate party, quarterly all-hands meetings and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more.  It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> <p> </p> Jun 18th, 2019 08:09PM Jun 18th, 2019 08:09PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 19th, 2019 12:00AM Network Engineering Manager Open Engineering Columbia, South Carolina, United States Columbia SC USA Jun 17th, 2019 12:00AM <p><strong>Network Engineering Manager</strong></p> <p>The Manager of Network Engineering provides technical and managerial leadership in the planning, design, configuration, activation, maintenance, and advanced troubleshooting of Boingo Wireless MDU property networks. In this role, you will be responsible for the hiring, training, development and performance management of staff. Furthermore, the Manager of Network Engineering will have individual contributor responsibilities, thus, will assume ownership of select projects/initiatives.</p> <p><strong>Role and Responsibilities</strong></p> <ul> <li>Provide engineering support and direction for new or existing technologies and current operational initiatives</li> <li>Organize, plan, assign, and monitor the completion of work</li> <li>Ensure required reports are timely, accurate and complete</li> <li>Provide technical guidance and assistance as required for problems escalated to the team</li> <li>Responsible for personnel management, conducting performance reviews, competency development and coaching staff</li> <li>Assists the director in the development of the annual budget</li> <li>Create and maintain technical relationships with vendors providing network components to Boingo Wireless. This includes staying abreast of new hardware platforms or new features on existing hardware platforms that could benefit existing or future clients</li> </ul> <p><strong>Subject Matter</strong></p> <ul> <li>Wired Ethernet LAN’s, Wireless LAN’s (Wi-Fi), Active Ethernet solutions, GPON solutions, IP connected camera systems, Satellite TV video solutions &amp; digital video distribution systems</li> <li>Data network elements such as IP routers, Ethernet switches, firewalls, etc.</li> <li>Layer-2 network technologies including Ethernet LAN/MAN, IEEE standards 802.1x &amp; 802.3xx and 802.1q VLAN tagging</li> <li>IP related protocols such as OSPF, RIP, BGP-4 is a plus</li> <li>Knowledge of the IEEE 802.11 wireless standards (e.g. a/b/g/n/ac)</li> <li>Knowledge of broadcast video services including SMATV and IPTV.</li> <li>Knowledge of surveillance video systems including video recorders, analog cameras and IP cameras a plus</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>3 years of experience as leader within a service provider network engineering organization</li> <li>Bachelor of Science degree in engineering or computer science or equivalent experience</li> <li>Cisco Certified Network Professional (CCNP) or industry equivalent professional certification</li> <li>BONUS: Certified Wireless Network Professional (CWNP) certification</li> <li>Must have demonstrated proficiency in operating systems to include Mac OS X, Windows 10, Unix (or Unix variants) and/or Linux experience is a plus.</li> <li>Flexible schedule is required to include: nights, weekends and some holidays; as needed to perform after hours turn-up and/or maintenance activities</li> <li>Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</p> <p>We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products.  Boingo boasts a super-fun, collaborative work environment, with group activities, like baseball outings, top golf, Halloween costume contest, tailgate party, quarterly all-hands meetings and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more.  It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> Jun 18th, 2019 08:09PM Jun 18th, 2019 08:09PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 19th, 2019 12:00AM Pre-Sales Solutions Engineer Open Engineering Columbia, South Carolina, United States Columbia SC USA Jun 17th, 2019 12:00AM <p><strong>Pre-Sales Solutions Engineer</strong></p> <p>Are you interested in learning about technology and WI-FI networks? Come join our team at Boingo! This role is part of a division within Boingo Wireless that is focused on providing wi-fi and fiber networks, IoT services, and other technology solutions for multifamily communities. This multifamily division is exploding with growth and is a highly-strategic business unit for Boingo. </p> <p>The Pre-Sales Solutions Engineer will report to the Director of Engineering and will be responsible for developing basic technology solutions corresponding to specific pre-sales opportunities. All Pre-Sales Solutions Engineers align with Engineering and are viewed as a consultative resource for Sales.</p> <p><strong>Role and Responsibilities</strong></p> <ul> <li>Collects technical customer requirements directly from Sales and/or through a customer consultant, and subsequently develops basic network solutions/designs utilizing those requirements.</li> <li>Assists more senior Pre-Sales Solutions Engineers in the development of complex network solutions/designs as needed.</li> <li>Schedules site surveys &amp; reviews the results to help develop more complete solutions/designs.</li> <li>Derives Bill of Materials (BOM) from the solution/design and utilizes that to create an estimate that Sales will include as part of their overall proposal.</li> <li>Keeps Sales apprised of technical updates, and similarly keeps the Engineering and Product Development teams aware of new and/or unique technical requirements.</li> </ul> <p><strong>Subject Matter</strong></p> <ul> <li>Wired Ethernet LAN’s, Wireless LAN’s (Wi-Fi), Active Ethernet solutions, GPON solutions, IP connected camera systems, Satellite TV video solutions, digital video distribution systems, common network cabling infrastructures (e.g. Single Mode/Multi Mode Fiber, Category 5e/6 copper).</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>1 or more years of experience as a telecommunications industry Pre-Sales Engineer or Industry Consultant.</li> <li>1 or more years of low voltage design experience.</li> <li>Experience with ProEst and Ekahau is a plus.</li> <li>Above average problem-solving and critical thinking skills.</li> <li>Excellent organizational, verbal, written communication, and interpersonal skills with a high degree of attention to detail.</li> <li>As an essential function of this position, the employee must be able to handle high levels of stress satisfactorily and be congenial with other employees and customers at all time.</li> <li>Preferred location Columbia, SC.</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</p> <p>We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products.  Boingo boasts a super-fun, collaborative work environment, with group activities, like baseball outings, top golf, Halloween costume contest, tailgate party, quarterly all-hands meetings and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more.  It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> <p> </p> Jun 18th, 2019 08:09PM Jun 18th, 2019 08:09PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 19th, 2019 12:00AM Solutions Engineer - Low Voltage, Wi-Fi Open Engineering Columbia, South Carolina, United States Columbia SC USA Jun 17th, 2019 12:00AM <p><strong>Solutions Engineer</strong></p> <p>As our Sales Solutions Engineer at Boingo, you’ll work on a team that has access to the latest technology, and cares about the customer experience.  That’s why you belong at Boingo.  We’re helping the world connect the things and people they love by building awesome network products, and putting the customer first.  Bring your low voltage system experience, and your Wi-Fi know-how to Boingo.   We take pride in having fun and helping our community, too.</p> <p>The Solutions Engineer at Boingo plays a key role in developing Wi-Fi and fiber networks, IoT services, and other technology solutions for multifamily communities.  Work as an expert resource for sales, developing basic technology solutions in response to specific sales opportunities.</p> <p><strong>Role and Responsibilities</strong></p> <ul> <li>Design and develop network solutions that satisfy customer requirements.</li> <li>Assists more senior Pre-Sales Solutions Engineers in the development of complex network solutions and designs, to support the team, and develop your skills</li> <li>Schedule site surveys, and incorporate the results to develop more complete solution designs</li> <li>Derives Bill of Materials (BOM) from the solution design and utilizes that to create an estimate for Sales to use in their overall proposal</li> <li>Keeps Sales apprised of technical updates, and similarly keeps the Engineering and Product Development teams aware of new and unique technical requirements.</li> <li>Cultivate a collaborative environment with a team that is “all-in.”  During our peak busy periods help the team stay organized and on the ball.</li> <li>Experience designing wired ethernet LAN’s, Wireless LAN’s (Wi-Fi), Active Ethernet solutions, GPON solutions, IP connected camera systems, Satellite TV video solutions, digital video distribution systems, common network cabling infrastructures (e.g. Single Mode, Multi-Mode Fiber, Category 5e, Cat 6, copper)</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>1 + years of experience as a telecommunications industry Pre-Sales Engineer or Industry Consultant.</li> <li>1 or more years of low voltage design experience.</li> <li>Strong problem-solving and critical thinking skills.</li> <li>Organized, with attention to detail</li> <li>Excellent interpersonal, and communication skills</li> <li>Experience with ProEst and Ekahau is a plus.</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</p> <p>We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products.  Boingo boasts a super-fun, collaborative work environment, with group activities, like baseball outings, top golf, Halloween costume contest, tailgate party, quarterly all-hands meetings and more.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more.  It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> Jun 18th, 2019 08:09PM Jun 18th, 2019 08:09PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 16th, 2019 12:00AM Carrier Leasing Intern Open Business Development Los Angeles, CA, United States Los Angeles CA USA Apr 10th, 2019 12:00AM <p><strong>Carrier Leasing Intern</strong></p> <p>Boingo is the leading indoor wireless solution provider focused on acquiring and retaining big venues with large audiences through multi-year contracts. The Intern’s primary objective is to support the Carrier Leasing team in growing Boingo’s revenue by securing carrier contracts ranging in value from $1M to $30M+.<br> <br> The indoor wireless business has experienced significant growth as more and more mobile data is consumed inside airports, stadiums, arenas, office buildings, and hospitals. Boingo is experiencing strong demand for our services, but the market is dynamic and incredibly competitive; adaptability, agility, and speed to market are essential. <br> <br> To be successful in this role, you will: (i) organize prospects, learn about the wireless networks industry across multiple technologies (DAS, Wi-Fi and other Small Cells).  You’re organized, passionate, a quick study, and possess business acumen. <br> <br> <strong>Responsibilities</strong></p> <ul> <li>Work with carrier sales team &amp; legal team to shepherd carrier agreements through the execution process  </li> <li>Assist with research &amp; documentation in support of business, financial and strategic opportunities.</li> <li>Track, compile, analyze and report on carrier sales performance, opportunities, and agreements</li> <li>Ensure data integrity within company systems</li> <li>Document &amp; help follow up with qualified prospects through research, calling, email</li> </ul> <p><strong>Requirements</strong></p> <ul> <li>Track record of accomplishments</li> <li>Excellent communication skills</li> <li>Strong Excel &amp; math skills</li> <li>Initiative to grow into a senior leadership position, with desire to lead and develop sales professionals</li> <li>Able to assist in the management and forecasting of a pipeline of opportunities</li> <li>Desire to learn solution selling in an enterprise environment</li> <li>Capacity to adapt to Boingo’s fast-paced and dynamic culture</li> </ul> <p>Our 12-week summer internship program is designed for rising juniors and seniors in college. Start dates include <strong>June 3rd</strong> and <strong>June 17th</strong>.</p> <p>We recommend that you apply as soon as possible, as we will consider applications on a first come first review basis.</p> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.</p> <p>Our team is creative, collaborative, and on the cutting edge of technology. (You can check out some of the awards we’ve won <a href="http://www.boingo.com/corporate/awards/">here</a>. #humblebrag). But there’s no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and staying healthy – think summer picnics, bowling nights, in-house yoga classes, costume contests, massages and food trucks. There’s also a kitchen stocked with yummy snacks and drinks, and an incredible benefits package including equity, health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more!  Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA three years in a row!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> <p> </p> Jun 15th, 2019 09:58PM Jun 15th, 2019 09:58PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 16th, 2019 12:00AM NOC Analyst Open Engineering Los Angeles, CA, United States Los Angeles CA USA Apr 10th, 2019 12:00AM <div class="ng-scope"> <div class="multiLine html-reset ng-binding"> <p><strong>NOC Analyst</strong></p> <p>At Boingo, our product is Wireless Network Service, so our NOC is at the heart of what we do. As our NOC Analyst, you’ll work in our beautiful headquarters – named as one of “5 swanky offices you wouldn’t mind going to every day,” by BuiltinLA.  You’ll monitor and maintain our worldwide footprint of over 700K hotspots, using the latest technology to respond to issues impacting the performance of Boingo’s global Wi-Fi and DAS carrier services network. You’ll play a key role in maintaining our core provisioning/authentication infrastructure. Additionally, this position will also share IT Support responsibilities with our team of IT Techs. While there’s a lot to do, you’re still welcome to play pool or video games with other Boingoites in the Boingo Tavern, or take a break and enjoy a snack in the Boingo café. We have a great track record of developing and promoting our NOC Analysts onto our System or Network Engineering team. We rotate holiday coverage, so you won’t be stuck here on holidays, just because you’ll be the new kid on the block.  </p> <p>If you’re ready to keep our systems up and running for our half a billion users, then read on! </p> <p><strong>What does the job entail?</strong></p> <ul> <li>Leverage industry standard tools, experience and proactive testing to monitor the availability and performance of server infrastructure and networks.</li> <li>Respond to alerts, inbound email/voice calls and fault detection with event classification, prioritization, triage, communication, diagnostics, documentation and escalation as needed.</li> <li>Diagnose, troubleshoot and repair network and systems quality and outage issues remotely; Escalate to Production Engineering as necessary.</li> <li>Create, update and route trouble tickets as needed using trouble ticketing system in response to issues detected.  Track ticket status to resolution and close out documentation.</li> <li>Adhere to response and resolution timelines to ensure quarterly network performance and uptime goals/objectives.</li> <li>Create and update Shift Reports and Turnovers. Participate in the turnover process with outgoing and incoming shift teams.</li> <li>Maintain network performance standards throughout venue lifecycle through coordination with Systems Engineering and Production Field Engineering Teams for alert/event resolution, threshold definitions, trend analysis and proactive maintenance.</li> <li>Coordinate onsite break/fix dispatches with third party vendors. Monitors dispatches to ensure they’re completed within SLA parameters and assist w/ statement of work to be performed on site.</li> </ul> <p><strong>Have what it takes? </strong></p> <ul> <li>3+ years’ work experience in Tier 3 or Support Engineering Network Operations role preferably in a 24/7service provider or carrier environment</li> <li>Strong understanding of RADIUS, DNS, firewall, packet captures, VM, IPSec, TCP/IP, VLAN, WLAN, VPN and Wi-Fi protocols and technologies</li> <li>Cisco or comparable vendor certifications with 1-2 years’ experience with associated WLAN/LAN hardware highly preferred</li> <li>Experience with at least one access controller platform:  Mikrotik RouterOS Hotspot, Colubris, Nomadix, Cisco ISG etc. highly preferred</li> <li>Strong understanding of several industry standard monitoring tools (PagerDuty, Splunk, Orion, Cisco NCS/WCS, Aruba Airwave etc.)</li> <li>Able to generate and analyze reports in Excel w/ intermediate understanding of advanced Excel functions</li> <li>Bachelor’s Degree in Engineering, Computer Science / Information Technology preferred</li> </ul> <p><strong>What’s in it for you?</strong></p> <ul> <li>Work with a talented, expert team, creating something that lasts, having fun along the way.</li> <li>Competitive pay: base + bonus + Restricted Stock Units (RSU’s)</li> <li>Health, dental, vision coverage</li> <li>401(k), including employer match</li> <li>Contribution toward your gym membership</li> <li>Help buying a wireless device</li> <li>Amazing colleagues and a great work space</li> <li>Snacks, on-site massage, yoga, lunch, Monday bagels</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks reaches more than a billion consumers annually. From airports and stadiums to universities and military bases, Boingo helps folks stay connected to the people and things they love.</p> <p>Our team is creative, collaborative, and on the cutting edge of technology. (You can check out some of the awards we’ve won <a href="http://www.boingo.com/corporate/awards/">here</a>. #humblebrag). But there’s no doubt the “secret sauce” to Boingo’s success is our incredible team and culture. We take pride in having fun and staying healthy – think summer picnics, bowling nights, in-house yoga classes, costume contests, massages and food trucks. There’s also a kitchen stocked with yummy snacks and drinks, and an incredible benefits package including equity, health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more!  Plus our award-winning headquarters in Westwood boasts 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA four years in a row!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> <p> </p> </div> </div> Jun 15th, 2019 09:58PM Jun 15th, 2019 09:58PM Technology Software & Computer Services
nasdaq:wifi www.boingo.com www.boingo.com Jun 16th, 2019 12:00AM Senior Software Engineer - BRM Open Engineering Los Angeles, CA, United States Los Angeles CA USA Apr 10th, 2019 12:00AM <p><strong>Senior Software Engineer - BRM</strong></p> <p>Boingo Wireless, one of the Best Places to Work in LA, has an opening for a BRM Engineer! Boingo's platform is the only monetization engine of its kind, driving revenue through carrier offload, advertising, location analytics, and consumer products like IPTV, high-speed broadband, and Wi-Fi. You'll work to improve our BRM system, which keeps all our business and revenue generating products humming along. It's a very important role!</p> <p><strong>What's</strong> <strong>the</strong> <strong>gist</strong> <strong>of</strong> <strong>the</strong> <strong>job?</strong></p> <ul> <li>As our BRM Engineer, you'll design, develop and maintain all system aspects of the Oracle billing application (BRM), working closely with the billing team</li> <li>Help map business requirements to functional specifications, perform gap analysis and provide solutions for the billing system (BRM)</li> <li>Provide ongoing production support</li> <li>Mentor junior team members</li> <li>Update your colleagues with timely and accurate reporting, lead regular review meetings of the billing track plan</li> <li>Lead &amp; support others as Boingo’s resident guide on the Oracle BRM application</li> <li>Diligently adhere to best practices and promote performance, scalability, and maintainability</li> <li>Collaborate effectively with other engineering teams</li> <li>Identifying and monitoring inter-dependencies among various application implementation activities</li> </ul> <p><strong>Have</strong> <strong>you</strong> <strong>got</strong> <strong>the</strong> <strong>goods?</strong></p> <ul> <li>You have experience with at least three full life-cycle billing systems implementations</li> <li>5+ years of hands-on billing application development experience. Experience with Oracle’s BRM solution development is preferred.</li> <li>Successfully performed system integrations</li> <li>You have 8+ years software development experience</li> <li>You have 5+ years with Java</li> <li>You are a self-starter and are able to handle multiple tasks and priorities</li> <li>You have a degree in Computer Science or a related field</li> </ul> <p><strong>Meet Boingo</strong></p> <p>Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.</p> <p>We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. Boingo boasts a super-fun, collaborative work environment, with an annual pool tournament, Halloween costume contest, summer picnic, bowling nights, and more.  There’s a kitchen stocked with yummy snacks and drinks, and a well-appointed new mother’s lounge.  We offer an incredible benefits package, including unlimited vacation, parental leave, health, dental, vision, 401(k) match, equity, and more. And, our award-winning headquarters, located in Westwood, CA, has 360-degree views of LA, from Catalina to the Hollywood Sign. It’s no wonder we’ve been named among the Best Places to Work in LA four years in a row, and counting!</p> <p>Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.</p> Jun 15th, 2019 09:58PM Jun 15th, 2019 09:58PM Technology Software & Computer Services

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