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nyse:bhlb
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https://www.indeed.com/cmp/berkshire-bank/reviews
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Jan 12th, 2021 12:00AM
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Open
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Open
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Berkshire Bank
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Assistant Branch Manager
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Pittsfield, MA
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USA
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Rewarding work, but no support from the leadership team
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Berkshire Bank is a great company to learn from and gain experience. On the job training is provided as well as opportunity to take formal courses to expand your education in the field. However, the management team does not support their staff. Retail banking is all about sales, even if it means pushing a customer into something they do not need nor want. The company uses you for whatever they need, even if it is not remotely in your job description. Instead of hiring more staff or posting positions, they wait 6 or more months to see if your team in your branch can pick up the slack so they do not have to pay another body. The bonus system is rigged so that those who make their goals and do their part will not get paid if the rest of their team does not make their goals.
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training, bonuses, day care
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healthcare cost, pay, workload
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0.0
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0.0
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2.0
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4.0
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3.0
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3.0
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1.0
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2.0
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Jan 13th, 2021 04:05PM
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Mar 19th, 2021 07:56PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
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https://www.indeed.com/cmp/berkshire-bank/reviews
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Dec 3rd, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Anonymous
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Berkshire County, MA
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Great place to work!
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Berkshire Bank is a great place to work. Wonderful coworkers, supportive management, realistic goals. Benefits are good, work/life balance is reasonable, and teams have been treated very well during the pandemic.
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Great coworkers
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Marketing and social media not the best
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0.0
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0.0
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5.0
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5.0
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5.0
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4.0
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2.0
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5.0
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Jan 13th, 2021 04:05PM
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Mar 20th, 2021 01:05PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
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https://www.indeed.com/cmp/berkshire-bank/reviews
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Nov 17th, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Universal Financial Services Representative
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Webster, MA
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USA
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Competitive market
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Was a great place to work miss it alot..everyone worked as a team for the most part but there's always that one person you dont get along with and makes your emotional well-being unstable.
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Growth
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Management
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0.0
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0.0
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4.0
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4.0
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5.0
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4.0
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4.0
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4.0
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Jan 13th, 2021 04:05PM
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Mar 20th, 2021 01:06PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
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https://www.indeed.com/cmp/berkshire-bank/reviews
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Nov 13th, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Teller
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North Adams, MA
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USA
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Clicky beyond belief
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If you enjoy climbing up the company ladder by being a brown noser this is the company for you! They pick favorites and 9/10 it’s obvious to who it is. (Usually the employee that comes in on their days off to be a lunch courier) The customers are generally great! Selling products are pushed down your throat however, and if you don’t achieve “scorecard” (the banks goals for each quarter of the year) management has a hissy fit. Also, something to keep in mind if you do decide to leave and put in your 2 weeks, your insurance is terminated on your last day. You can pay $700+ to keep it however! Also, I’m still waiting to be paid out for my vacation time, not holding my breath.
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Employee benefits... free cashier checks that are 10 bucks for a customer
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Too many to say
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0.0
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0.0
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2.0
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3.0
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1.0
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3.0
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2.0
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1.0
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Jan 13th, 2021 04:05PM
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Mar 20th, 2021 01:07PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
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https://www.indeed.com/cmp/berkshire-bank/reviews
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Oct 25th, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Manager
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Massachusetts
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Not a good fit
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Ultimately not a good fit. The company lacked direction from top to bottom which created a great deal of uncertainty. It always felt like it was going to get worse before it would get better.
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0.0
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0.0
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1.0
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1.0
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1.0
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1.0
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1.0
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1.0
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Jan 13th, 2021 04:05PM
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Mar 19th, 2021 07:58PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
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https://www.indeed.com/cmp/berkshire-bank/reviews
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Oct 24th, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Bank Teller/Customer Service Representative
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Utica, NY
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USA
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Short lived
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Berkshire bank recruits many new candidates. Trains then in 2 days trying to cram all the information. Management expect you to make sales even though I was on the teller side and that was more management. They switch employees often because the training is really bad.
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Non
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Everything
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0.0
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0.0
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1.0
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1.0
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1.0
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1.0
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1.0
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1.0
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Jan 13th, 2021 04:05PM
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Mar 19th, 2021 07:58PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
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https://www.indeed.com/cmp/berkshire-bank/reviews
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Oct 20th, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Call Center Representative
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Berkshire County, MA
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Run for your life!!!
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Do not work at this bank. HR is useless, they are not there to help you. They’re only there to back up the managers. If your manager does not like you, you’re screwed. They will find a way to fire you. They pick and choose who they want to stay and who they want to go. The pay is horrendous. The hours suck. This company is awful all around. Just don’t. You’ll get in trouble for using your allowed time. They don’t care if you have medical problems.
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Sometimes you get lunch on the company dime.
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Pay is awful. Benefits suck. Everything is bad. Just don’t.
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0.0
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0.0
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1.0
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1.0
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1.0
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1.0
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1.0
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1.0
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Jan 13th, 2021 04:05PM
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Mar 19th, 2021 07:58PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
|
https://www.indeed.com/cmp/berkshire-bank/reviews
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Sep 19th, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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CSA - Customer Service Associate
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Massachusetts
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Amazing colleges and regional team
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Great regional team with talented leadership. Focused on supporting and developing employees. Good work/life balance and benefits. Tellers have to do a lot and learn a lot in a short period of time, but training was good.
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Benefits, work/life balance
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Comp, hiring process
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0.0
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0.0
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5.0
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5.0
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5.0
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3.0
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3.0
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5.0
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Jan 13th, 2021 04:05PM
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Mar 19th, 2021 08:02PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
|
https://www.indeed.com/cmp/berkshire-bank/reviews
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Jul 28th, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Auditor
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Pittsfield, MA
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USA
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Toxic work enviroment
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Review local article 2018 regarding toxic work enviroment, and management, do your research. Management is inept to say the least, and provides no support for staff.
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Pay and benefits
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Management and culture
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0.0
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0.0
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1.0
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2.0
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1.0
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2.0
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3.0
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1.0
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Jan 13th, 2021 04:05PM
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Mar 20th, 2021 03:58PM
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Berkshire Bank
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Financials
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Banks
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nyse:bhlb
|
https://www.indeed.com/cmp/berkshire-bank/reviews
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Jul 21st, 2020 12:00AM
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Open
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Open
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Berkshire Bank
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Call Center Representative
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Springfield, MA
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USA
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Search “Berkshire bank toxic work environment” before applying
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I’ve worked at two branches and the call center and have watched them walk all over their employees with no remorse. Firing entire branches for assumptions. I watched my original manger work extremely hard and get no recognition and almost quit. Then I transferred to a branch next to a casino for a part time position, we had no manager or assistant manager at the branch, just three 24/25 year olds running the bank. Two full time, one part time. We couldn’t take lunches if 3 people weren’t on duty and rarely had that. The cash machines, locks on drawers, and vaults were broken more often than not, there was no teller line for protection, no second drawer to store any excess money. When I complained about our safety, they suggested I apply for another position. Then I worked for the call center, management was rude and unhelpful, you could never reach anyone in the loan department. Calls are back to back nonstop and you can’t take 15 minute breaks. No one is helpful when you need information. Many employees have tried to fight for weekly pay to no avail.
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Pay
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No 15 minute breaks, biweekly pay, no sympathy for their employees
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0.0
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0.0
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1.0
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1.0
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1.0
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1.0
|
3.0
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1.0
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Jan 13th, 2021 04:05PM
|
Mar 20th, 2021 03:59PM
|
Berkshire Bank
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Financials
|
Banks
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