ES

EngageSmart

- NYSE:ESMT
Last Updated 2024-02-26

Glassdoor Profile Reviews Data

Track EngageSmart reviews on Glassdoor to uncover insights on employee sentiment
Ticker Symbol Entity Name As Of Date Review Url Logo Company Author Title Author Location Author Country Summary Description PROs CONs Recommends Value Recommends Description Outlook Value Outlook Description CEO Review Value CEO Review Description Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Rating: Diversity & Inclusion Company Id Company URL Advice to Management Not Helpful Count Employer Responses Employer Status Is featured? Is current job? Job Ending Year Length of Employment Company Website Company Industry Id Company Sector Id Date Added Date Updated Company Name Sector Industry
nyse:esmt https://www.glassdoor.com?employer_id=1715431 Feb 16th, 2024 12:00AM Open Open InvoiceCloud Marketing Specialist Boston, MA Great company m, employees and cultures The people, sound product, healthy work environment and perks It depends on the person and team and can be an issue at every company, but not having clear career growth 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 4.0 4.0 5.0 5.0 1715431 Open 0.0 [] REGULAR No No 4.0 Open Feb 19th, 2024 06:08PM Feb 19th, 2024 06:08PM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=1052845 Jan 30th, 2024 12:00AM Open Open SimplePractice Administration Great company and great benefits The organizational culture exuded a warm, friendly, and benevolent atmosphere, while the leadership played a pivotal role in facilitating my professional growth within the role. Benefits were top notch! None, I think they should keep doing what they're doing. 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 1052845 Open 0.0 [] REGULAR No No 0.0 Open Feb 1st, 2024 02:13PM Feb 1st, 2024 02:13PM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=1052845 Jan 25th, 2024 12:00AM Open Open SimplePractice Lead Community Manager Los Angeles, CA Cut employee disability benefits 30% after EngageSmart acquisition Fancy office, nice employee swag, cute dogs (when dogs were still allowed). Cut employee benefits drastically as part of an “organizational alignment” following EngageSmart acquisition while simultaneously touting employee wellness on social media and in marketing materials. Disabled employees needing FMLA leave received 30% less in benefits in 2022 than in previous years. I took leave due to a documented medical condition in 2020 and received 40% of salary through company SDI while on leave with the remaining 60% covered by state disability insurance. In 2022 I took leave again and received 10% of salary from company SDI with the same 60% state disability insurance. Employees were not clearly notified of the reduction in benefits when the “organizational alignment” occurred. Founding leadership cashed out and moved on to better things. The stock options in the company that I received as part of my compensation package were returned to the company after I waited too long to exercise them after my voluntary departure. This was my mistake - I missed the deadline to exercise by minutes. The total value of the options exceeded $25k at the time. HR and Legal were unwilling to budge or grant a grace period to exercise these options following my exit for “tax reasons” that they were unable or unwilling to explain, despite my 4 years of loyal service and documented high performance in a highly customer-facing role. Because I’d already signed my offboarding paperwork, I had no recourse. The company simply took back the stock options that I had rightfully earned, leaving me with nothing. Performative virtue signaling around employee wellbeing and being a “great place to work,” but prioritizes creating value for shareholders over maintaining employee benefits or considering employee development. Product iteration and development moves at a glacial pace due to bureaucracy in Product and Engineering. The entire Marketing team has turned over multiple times in the last 1-2 years, including C-suite and executive level staff. No codified commitment to DEIB during my tenure. This experience is fully documented via email and 100% factually correct to the best of my ability. “Good vibes,” ugly reality. -1.0 NEGATIVE -1.0 NEGATIVE -1.0 DISAPPROVE 0.0 1.0 1.0 1.0 3.0 1.0 1.0 1.0 1052845 Open Do better. 0.0 [] REGULAR No No 4.0 Open Feb 1st, 2024 02:13PM Feb 1st, 2024 02:13PM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=1052845 Jan 23rd, 2024 12:00AM Open Open SimplePractice Still a good company, if it can learn to get out of its own way Passionate and intelligent colleagues, exciting business possibilities, and a meaningful mission make SimplePractice a great place to work. As the company has grown, business interests (new customer acquisition, increasing revenue) seem to more frequently stand in opposition to customer interests (affordable pricing, valuable features). 1.0 POSITIVE 0.0 NEUTRAL 0.0 NO_OPINION 0.0 4.0 4.0 5.0 3.0 4.0 3.0 4.0 1052845 Open Focus on maintaining and sustaining relationships with existing customers who built the company into what it is in the first place. Don't squander customer goodwill for the sake of short-sighted financial gains. Trust takes years to build, but can disappear in an instant. 0.0 [] REGULAR No Yes 0.0 Open Jan 25th, 2024 07:56AM Jan 25th, 2024 07:56AM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=1052845 Jan 23rd, 2024 12:00AM Open Open SimplePractice Customer Onboarding Specialist Santa Monica, CA Great company Great work/life balance and the people make working here such a pleasure. Compensation is not competitive and yearly performance reviews left people feeling a bit perplexed. 0.0 3.0 5.0 5.0 5.0 2.0 4.0 5.0 1052845 Open 0.0 [] REGULAR No Yes 4.0 Open Jan 25th, 2024 07:56AM Jan 25th, 2024 07:56AM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=3108060 Jan 16th, 2024 12:00AM Open Open HealthPay24 VP Sales Mechanicsburg, PA Dying Market great team and dedicated early founders toxic leadership and culture within sales -1.0 NEGATIVE -1.0 NEGATIVE 0.0 3.0 3.0 3.0 3.0 3.0 2.0 2.0 3108060 Open 0.0 [] REGULAR No No 2.0 Open Jan 18th, 2024 05:43PM Jan 18th, 2024 05:43PM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=3108060 Dec 7th, 2023 12:00AM Open Open HealthPay24 Great Company Great teams and drive to move the company forward. Sales side is lacking and the company is stagnating. -1.0 NEGATIVE 0.0 3.0 4.0 4.0 3.0 3.0 3.0 4.0 3108060 Open Figure out your G2M and start landing deals. 0.0 [] REGULAR No No 4.0 Open Jan 16th, 2024 05:13PM Jan 16th, 2024 05:13PM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=2495390 Jan 10th, 2024 12:00AM Open Open DonorDrive Applications Developer Great company culture Culture is great Work life balance encouraged Challenging but realistic expectations Lower salaries compared to industry standards 1.0 POSITIVE 0.0 NEUTRAL 0.0 NO_OPINION 0.0 4.0 5.0 5.0 2.0 2.0 4.0 5.0 2495390 Open 0.0 [] REGULAR No Yes 0.0 Open Jan 12th, 2024 04:06PM Jan 12th, 2024 04:06PM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=1715431 Jan 9th, 2024 12:00AM Open Open InvoiceCloud Implementation Manager Boston, MA Great Job Great Management, Challenging Projects, Career Opportunities Sometimes it can get very busy and hard to prioritize 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 1715431 Open Retain current employees, as it takes long to become proficient at the role. 0.0 [] REGULAR No Yes 4.0 Open Jan 12th, 2024 04:06PM Jan 12th, 2024 04:06PM EngageSmart
nyse:esmt https://www.glassdoor.com?employer_id=3542067 Jan 8th, 2024 12:00AM Open Open EngageSmart Operations Coordinator Santa Monica, CA Great place to work Flexible schedule, driven and supportive leadership, growth opportunity Cross functional planning should improve 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 5.0 5.0 5.0 5.0 5.0 5.0 3542067 Open 0.0 [] REGULAR No Yes 2.0 Open Jan 12th, 2024 04:06PM Jan 12th, 2024 04:06PM EngageSmart

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