|
nyse:esmt
|
https://www.glassdoor.com?employer_id=3542067
|
Apr 8th, 2024 12:00AM
|
Open
|
Open
|
EngageSmart
|
Employment Advisor
|
|
|
Engagesmart
|
|
Remote and good productive culture with nice people
|
they were just bought by a vista equities so that will change
|
|
|
|
|
|
|
0.0
|
4.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
3542067
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Apr 10th, 2024 07:55PM
|
Apr 10th, 2024 07:55PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1715431
|
Apr 8th, 2024 12:00AM
|
Open
|
Open
|
InvoiceCloud
|
Pricing Analyst
|
Tampa, FL
|
|
Great culture
|
|
Great work culture, you can tell they care about their employees
|
Sometimes it’s hard to see who has ownership of internal tasks
|
|
|
|
|
|
|
0.0
|
5.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
1715431
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Apr 10th, 2024 07:55PM
|
Apr 10th, 2024 07:55PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=3542067
|
Mar 21st, 2024 12:00AM
|
Open
|
Open
|
EngageSmart
|
|
|
|
Great culture
|
|
Amazing, kind, and caring people
|
No cons. The company was just bought by a PE firm so things could change however
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
4.0
|
5.0
|
5.0
|
3542067
|
Open
|
|
0.0
|
[]
|
INTERN
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Mar 23rd, 2024 08:00PM
|
Mar 23rd, 2024 08:00PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1052845
|
Feb 28th, 2024 12:00AM
|
Open
|
Open
|
SimplePractice
|
Specialist
|
|
|
Perfect, if you're looking for the same old corporate garbage.
|
|
- The people in CS are absolutely wonderful
- Working from home is nice
- The benefits provided by the job (health insurance, etc) are fairly great
|
- Your pay will barely cover rising inflation, but the company will continue to boast about earnings in team meetings.
- If you are in a senior/manager position outside of CA, it is very possible that new hires in a different state make more than you.
- High levels of turnover in manager positions, meaning that you probably know more about your role than the person evaluating you on said role does.
- There are constant incidents due to poorly managed Product and Marketing teams, because the upper leadership in the parent company is looking for output and results over a quality product.
- When multiple people on your team leave due to the combination of a growing customer base, stagnant wages, and overall stress, you will be asked to cover their responsibilities with zero addition to your pay and no cuts to your original responsibilities. If you have an issue with that, you are told that it is part of your role.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
3.0
|
3.0
|
3.0
|
1.0
|
5.0
|
1.0
|
2.0
|
1052845
|
Open
|
I used to love this company, but at this point I am just looking to work my 40 hours a week, collect my meager paycheck, and quietly find the best way to escape. I am not being paid to go above and beyond, so why should I? It genuinely feels like they are trying to make the entire CS team quit, as poor company decisions continue to impact our customers, who in turn reach out to CS. As the front line of defense for this company, we are the ones that know the least, and are given the least opportunities for growth.
Finally, I will say that telling your CS team that you can't afford to hire more team members for a year, then buying 2 companies over the course of said year calls your bluff for you. Top performers are punished by having to either fix others' messes, or do others' jobs completely, with no additional pay.
Where is the money? (Answer: being funneled out of SP and into our parent companies/shareholders' pockets).
My advice for management is to either start adopting new benefits to keep your employees, or admit that we're just cogs in the machine. Some of us are okay with that, so we'd prefer some of that "radical candor" you love to boast about rather than constantly pretending that everything is going well when it's not.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Mar 2nd, 2024 08:54PM
|
Mar 2nd, 2024 08:54PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1052845
|
Feb 27th, 2024 12:00AM
|
Open
|
Open
|
SimplePractice
|
Software Engineer
|
|
|
Great Company
|
|
High engineering culture, professional team
|
There is actually no cons.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
1052845
|
Open
|
|
0.0
|
[]
|
CONTRACT
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Feb 28th, 2024 09:35PM
|
Feb 28th, 2024 09:35PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1715431
|
Feb 16th, 2024 12:00AM
|
Open
|
Open
|
InvoiceCloud
|
Marketing Specialist
|
Boston, MA
|
|
Great company m, employees and cultures
|
|
The people, sound product, healthy work environment and perks
|
It depends on the person and team and can be an issue at every company, but not having clear career growth
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
4.0
|
4.0
|
5.0
|
5.0
|
1715431
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
Open
|
|
|
Feb 19th, 2024 06:08PM
|
Feb 19th, 2024 06:08PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1052845
|
Jan 30th, 2024 12:00AM
|
Open
|
Open
|
SimplePractice
|
Administration
|
|
|
Great company and great benefits
|
|
The organizational culture exuded a warm, friendly, and benevolent atmosphere, while the leadership played a pivotal role in facilitating my professional growth within the role. Benefits were top notch!
|
None, I think they should keep doing what they're doing.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
1052845
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Feb 1st, 2024 02:13PM
|
Feb 1st, 2024 02:13PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1052845
|
Jan 25th, 2024 12:00AM
|
Open
|
Open
|
SimplePractice
|
Lead Community Manager
|
Los Angeles, CA
|
|
Cut employee disability benefits 30% after EngageSmart acquisition
|
|
Fancy office, nice employee swag, cute dogs (when dogs were still allowed).
|
Cut employee benefits drastically as part of an “organizational alignment” following EngageSmart acquisition while simultaneously touting employee wellness on social media and in marketing materials.
Disabled employees needing FMLA leave received 30% less in benefits in 2022 than in previous years. I took leave due to a documented medical condition in 2020 and received 40% of salary through company SDI while on leave with the remaining 60% covered by state disability insurance. In 2022 I took leave again and received 10% of salary from company SDI with the same 60% state disability insurance. Employees were not clearly notified of the reduction in benefits when the “organizational alignment” occurred.
Founding leadership cashed out and moved on to better things.
The stock options in the company that I received as part of my compensation package were returned to the company after I waited too long to exercise them after my voluntary departure. This was my mistake - I missed the deadline to exercise by minutes. The total value of the options exceeded $25k at the time. HR and Legal were unwilling to budge or grant a grace period to exercise these options following my exit for “tax reasons” that they were unable or unwilling to explain, despite my 4 years of loyal service and documented high performance in a highly customer-facing role. Because I’d already signed my offboarding paperwork, I had no recourse. The company simply took back the stock options that I had rightfully earned, leaving me with nothing.
Performative virtue signaling around employee wellbeing and being a “great place to work,” but prioritizes creating value for shareholders over maintaining employee benefits or considering employee development. Product iteration and development moves at a glacial pace due to bureaucracy in Product and Engineering. The entire Marketing team has turned over multiple times in the last 1-2 years, including C-suite and executive level staff. No codified commitment to DEIB during my tenure.
This experience is fully documented via email and 100% factually correct to the best of my ability.
“Good vibes,” ugly reality.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
3.0
|
1.0
|
1.0
|
1.0
|
1052845
|
Open
|
Do better.
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
4.0
|
Open
|
|
|
Feb 1st, 2024 02:13PM
|
Feb 1st, 2024 02:13PM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1052845
|
Jan 23rd, 2024 12:00AM
|
Open
|
Open
|
SimplePractice
|
|
|
|
Still a good company, if it can learn to get out of its own way
|
|
Passionate and intelligent colleagues, exciting business possibilities, and a meaningful mission make SimplePractice a great place to work.
|
As the company has grown, business interests (new customer acquisition, increasing revenue) seem to more frequently stand in opposition to customer interests (affordable pricing, valuable features).
|
1.0
|
POSITIVE
|
0.0
|
NEUTRAL
|
0.0
|
NO_OPINION
|
0.0
|
4.0
|
4.0
|
5.0
|
3.0
|
4.0
|
3.0
|
4.0
|
1052845
|
Open
|
Focus on maintaining and sustaining relationships with existing customers who built the company into what it is in the first place. Don't squander customer goodwill for the sake of short-sighted financial gains. Trust takes years to build, but can disappear in an instant.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Jan 25th, 2024 07:56AM
|
Jan 25th, 2024 07:56AM
|
EngageSmart
|
|
|
|
nyse:esmt
|
https://www.glassdoor.com?employer_id=1052845
|
Jan 23rd, 2024 12:00AM
|
Open
|
Open
|
SimplePractice
|
Customer Onboarding Specialist
|
Santa Monica, CA
|
|
Great company
|
|
Great work/life balance and the people make working here such a pleasure.
|
Compensation is not competitive and yearly performance reviews left people feeling a bit perplexed.
|
|
|
|
|
|
|
0.0
|
3.0
|
5.0
|
5.0
|
5.0
|
2.0
|
4.0
|
5.0
|
1052845
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
4.0
|
Open
|
|
|
Jan 25th, 2024 07:56AM
|
Jan 25th, 2024 07:56AM
|
EngageSmart
|
|
|