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nyse:kkr
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www.kkr.com
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boards.greenhouse.io
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Oct 8th, 2022 12:00AM
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Global End User Services Support, Sydney
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Open
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Technology, Engineering and Data
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|
Sydney, New South Wales, Australia
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Sydney
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NSW
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AUS
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Oct 4th, 2022 12:00AM
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|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p><strong>Position Summary</strong></p>
<p>Mid-level experienced end-user support engineer with min. 5 years’ experience supporting users, ideally with experience working in the financial sector. Ability to work independently as well as within a team. Candidate must be able to prioritise concurrent tasks and confidence to support VIPs.</p>
<p>&nbsp;</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone and walk-up.</li>
<li>Perform remote and on-site troubleshooting through efficient troubleshooting methodology</li>
<li>Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change</li>
<li>Provide best-in-class white-glove customer service through service management system, email, Teams, phone and walk-up.</li>
<li>Proactively reach out to customers about their technology needs and address issues before they occur</li>
<li>Follow up with customers to ensure their technology needs are being met and issues are resolved</li>
<li>Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation</li>
<li>Track and thoroughly detail technology issues through service management system</li>
<li>Identify issues, propose solutions and test new technologies or process changes</li>
<li>Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions</li>
</ul>
<p>&nbsp;</p>
<p><strong>Requirements</strong></p>
<ul>
<li>Proven experience as a Desktop Engineer troubleshooting complex technical problems</li>
<li>Proven excellence in customer service, interpersonal and customer-facing skills</li>
<li>Strong listening and problem-solving skills</li>
<li>Provides prompt, clear and ongoing communication with end users to define clear expectations</li>
<li>Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools</li>
<li>Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP</li>
<li>Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals</li>
<li>Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity</li>
<li>Fluency with Microsoft Office and Exchange and strong troubleshooting knowledge; O365/Azure a plus</li>
<li>Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)</li>
<li>Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely</li>
<li>End user-focused, excellent communication skills, and best-in-class customer support</li>
<li>Certifications Preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 8th, 2022 04:00PM
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Oct 8th, 2022 04:00PM
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KKR
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Financials
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Financial Services
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nyse:kkr
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www.kkr.com
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boards.greenhouse.io
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Oct 9th, 2022 12:00AM
|
Global End User Services Support, Sydney
|
Open
|
Technology, Engineering and Data
|
|
Sydney, New South Wales, Australia
|
Sydney
|
NSW
|
AUS
|
Oct 4th, 2022 12:00AM
|
|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p><strong>Position Summary</strong></p>
<p>Mid-level experienced end-user support engineer with min. 5 years’ experience supporting users, ideally with experience working in the financial sector. Ability to work independently as well as within a team. Candidate must be able to prioritise concurrent tasks and confidence to support VIPs.</p>
<p>&nbsp;</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone and walk-up.</li>
<li>Perform remote and on-site troubleshooting through efficient troubleshooting methodology</li>
<li>Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change</li>
<li>Provide best-in-class white-glove customer service through service management system, email, Teams, phone and walk-up.</li>
<li>Proactively reach out to customers about their technology needs and address issues before they occur</li>
<li>Follow up with customers to ensure their technology needs are being met and issues are resolved</li>
<li>Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation</li>
<li>Track and thoroughly detail technology issues through service management system</li>
<li>Identify issues, propose solutions and test new technologies or process changes</li>
<li>Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions</li>
</ul>
<p>&nbsp;</p>
<p><strong>Requirements</strong></p>
<ul>
<li>Proven experience as a Desktop Engineer troubleshooting complex technical problems</li>
<li>Proven excellence in customer service, interpersonal and customer-facing skills</li>
<li>Strong listening and problem-solving skills</li>
<li>Provides prompt, clear and ongoing communication with end users to define clear expectations</li>
<li>Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools</li>
<li>Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP</li>
<li>Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals</li>
<li>Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity</li>
<li>Fluency with Microsoft Office and Exchange and strong troubleshooting knowledge; O365/Azure a plus</li>
<li>Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)</li>
<li>Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely</li>
<li>End user-focused, excellent communication skills, and best-in-class customer support</li>
<li>Certifications Preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 9th, 2022 05:44PM
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Oct 9th, 2022 05:44PM
|
KKR
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Financials
|
Financial Services
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|
nyse:kkr
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www.kkr.com
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boards.greenhouse.io
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Oct 12th, 2022 12:00AM
|
Global End User Services Support, Sydney
|
Open
|
Technology, Engineering and Data
|
|
Sydney, New South Wales, Australia
|
Sydney
|
NSW
|
AUS
|
Oct 10th, 2022 12:00AM
|
|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p><strong>Position Summary</strong></p>
<p>Mid-level experienced end-user support engineer with min. 5 years’ experience supporting users, ideally with experience working in the financial sector. Ability to work independently as well as within a team. Candidate must be able to prioritise concurrent tasks and confidence to support VIPs.</p>
<p>&nbsp;</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone and walk-up.</li>
<li>Perform remote and on-site troubleshooting through efficient troubleshooting methodology</li>
<li>Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change</li>
<li>Provide best-in-class white-glove customer service through service management system, email, Teams, phone and walk-up.</li>
<li>Proactively reach out to customers about their technology needs and address issues before they occur</li>
<li>Follow up with customers to ensure their technology needs are being met and issues are resolved</li>
<li>Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation</li>
<li>Track and thoroughly detail technology issues through service management system</li>
<li>Identify issues, propose solutions and test new technologies or process changes</li>
<li>Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions</li>
</ul>
<p>&nbsp;</p>
<p><strong>Requirements</strong></p>
<ul>
<li>Proven experience as a Desktop Engineer troubleshooting complex technical problems</li>
<li>Proven excellence in customer service, interpersonal and customer-facing skills</li>
<li>Strong listening and problem-solving skills</li>
<li>Provides prompt, clear and ongoing communication with end users to define clear expectations</li>
<li>Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools</li>
<li>Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP</li>
<li>Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals</li>
<li>Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity</li>
<li>Fluency with Microsoft Office and Exchange and strong troubleshooting knowledge; O365/Azure a plus</li>
<li>Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)</li>
<li>Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely</li>
<li>End user-focused, excellent communication skills, and best-in-class customer support</li>
<li>Certifications Preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 11th, 2022 08:28PM
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Oct 11th, 2022 08:28PM
|
KKR
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Financials
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Financial Services
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|
nyse:kkr
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www.kkr.com
|
boards.greenhouse.io
|
Oct 13th, 2022 12:00AM
|
Global End User Services Support, Sydney
|
Open
|
Technology, Engineering and Data
|
|
Sydney, New South Wales, Australia
|
Sydney
|
NSW
|
AUS
|
Oct 10th, 2022 12:00AM
|
|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p><strong>Position Summary</strong></p>
<p>Mid-level experienced end-user support engineer with min. 5 years’ experience supporting users, ideally with experience working in the financial sector. Ability to work independently as well as within a team. Candidate must be able to prioritise concurrent tasks and confidence to support VIPs.</p>
<p>&nbsp;</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone and walk-up.</li>
<li>Perform remote and on-site troubleshooting through efficient troubleshooting methodology</li>
<li>Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change</li>
<li>Provide best-in-class white-glove customer service through service management system, email, Teams, phone and walk-up.</li>
<li>Proactively reach out to customers about their technology needs and address issues before they occur</li>
<li>Follow up with customers to ensure their technology needs are being met and issues are resolved</li>
<li>Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation</li>
<li>Track and thoroughly detail technology issues through service management system</li>
<li>Identify issues, propose solutions and test new technologies or process changes</li>
<li>Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions</li>
</ul>
<p>&nbsp;</p>
<p><strong>Requirements</strong></p>
<ul>
<li>Proven experience as a Desktop Engineer troubleshooting complex technical problems</li>
<li>Proven excellence in customer service, interpersonal and customer-facing skills</li>
<li>Strong listening and problem-solving skills</li>
<li>Provides prompt, clear and ongoing communication with end users to define clear expectations</li>
<li>Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools</li>
<li>Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP</li>
<li>Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals</li>
<li>Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity</li>
<li>Fluency with Microsoft Office and Exchange and strong troubleshooting knowledge; O365/Azure a plus</li>
<li>Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)</li>
<li>Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely</li>
<li>End user-focused, excellent communication skills, and best-in-class customer support</li>
<li>Certifications Preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 13th, 2022 10:05AM
|
Oct 13th, 2022 10:05AM
|
KKR
|
Financials
|
Financial Services
|
|
nyse:kkr
|
www.kkr.com
|
boards.greenhouse.io
|
Oct 14th, 2022 12:00AM
|
Global End User Services Support, Sydney
|
Open
|
Technology, Engineering and Data
|
|
Sydney, New South Wales, Australia
|
Sydney
|
NSW
|
AUS
|
Oct 10th, 2022 12:00AM
|
|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p><strong>Position Summary</strong></p>
<p>Mid-level experienced end-user support engineer with min. 5 years’ experience supporting users, ideally with experience working in the financial sector. Ability to work independently as well as within a team. Candidate must be able to prioritise concurrent tasks and confidence to support VIPs.</p>
<p>&nbsp;</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone and walk-up.</li>
<li>Perform remote and on-site troubleshooting through efficient troubleshooting methodology</li>
<li>Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change</li>
<li>Provide best-in-class white-glove customer service through service management system, email, Teams, phone and walk-up.</li>
<li>Proactively reach out to customers about their technology needs and address issues before they occur</li>
<li>Follow up with customers to ensure their technology needs are being met and issues are resolved</li>
<li>Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation</li>
<li>Track and thoroughly detail technology issues through service management system</li>
<li>Identify issues, propose solutions and test new technologies or process changes</li>
<li>Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions</li>
</ul>
<p>&nbsp;</p>
<p><strong>Requirements</strong></p>
<ul>
<li>Proven experience as a Desktop Engineer troubleshooting complex technical problems</li>
<li>Proven excellence in customer service, interpersonal and customer-facing skills</li>
<li>Strong listening and problem-solving skills</li>
<li>Provides prompt, clear and ongoing communication with end users to define clear expectations</li>
<li>Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools</li>
<li>Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP</li>
<li>Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals</li>
<li>Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity</li>
<li>Fluency with Microsoft Office and Exchange and strong troubleshooting knowledge; O365/Azure a plus</li>
<li>Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)</li>
<li>Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely</li>
<li>End user-focused, excellent communication skills, and best-in-class customer support</li>
<li>Certifications Preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 13th, 2022 09:00PM
|
Oct 13th, 2022 09:00PM
|
KKR
|
Financials
|
Financial Services
|
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nyse:kkr
|
www.kkr.com
|
boards.greenhouse.io
|
Oct 8th, 2022 12:00AM
|
Principal, Private Markets Portfolio Team (Shanghai)
|
Open
|
Credit & Markets
|
|
Shanghai Shi, China
|
|
|
CHN
|
Oct 4th, 2022 12:00AM
|
|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p><span lang="EN-IE" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: #222222;">KKR is seeking to hire an Investment Principal to lead a new, Private Markets Portfolio team from its Shanghai offices. KKR Private Market strategies incorporate Private Equity, Infrastructure, Next Generation Technology, Healthcare Growth and Global Impact investing.</span></p>
<p><span lang="EN-IE" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: #222222;">The Portfolio team has successfully operated in the Firm’s Private Credit business over the past 7 years. As Private Markets AUM continues to accelerate, and the Investment Portfolio expands, the Firm this year established a team dedicated to managing trading performance for its European Private Equity and Infrastructure strategies. Following a successful initial implementation, the Firm is now looking to replicate this model for its Asia Private Markets Investment Portfolio. The successful candidate will lead a team of up to 6 people, spanning across sectors, regions and investment strategies within the Asia portfolio.</span></p>
<p><strong>Team Responsibilities will include:</strong></p>
<ul>
<li>Tracking and analysing Portfolio Company performance through the investment cycle to provide portfolio insights to internal and external stakeholders</li>
<li>Collaboration with the origination Deal Team on financial and strategic initiatives within Portfolio Companies</li>
<li>Ongoing dialogue with senior leadership of Portfolio Companies, working with management teams on performance trends and KPI’s</li>
<li>Preparation of quarterly reviews and analysis for internal Portfolio Management Committees</li>
<li>Preparation of monthly / quarterly valuations using financial models</li>
<li>Collaboration with other internal teams including Investor Relations, Macro and ESG in the creation of quarterly reporting, investor materials and other ad-hoc requests</li>
</ul>
<p><strong>The key attributes required from the successful candidate are:</strong></p>
<ul>
<li>Relevant multi-year experience in a similar role (i.e. Private Equity, Asset Management, Consulting, Transaction Services, Restructuring, Investment Banking)</li>
<li>Strong investing and financial acumen, with the ability to quickly disseminate and analyse financial reporting</li>
<li>Proven leadership skills and the ability to lead a new team, including developing junior talent as well building-out new processes and infrastructure as required</li>
<li>Collaborate with internal peers on the design of any systems/technology tools as required to automate and improve portfolio related processes</li>
<li>The ability to multi-task and execute a wide range of assignments, with competing deadlines</li>
<li>Excellent written and verbal communication skills in both English and Chinese</li>
</ul>
<p>&nbsp;</p><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 8th, 2022 04:00PM
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Oct 8th, 2022 04:00PM
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KKR
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Financials
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Financial Services
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nyse:kkr
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www.kkr.com
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boards.greenhouse.io
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Oct 8th, 2022 12:00AM
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Senior Manager, Data Operations (Shanghai)
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Open
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Global Markets Operations
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Shanghai Shi, China
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CHN
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Oct 4th, 2022 12:00AM
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<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p>KKR is building out an enterprise data operations group to collect, manage, and harness the power of data across our diverse business activities. Given the criticality of Portfolio Company (PortCo) data to KKR’s Private Markets business, a dedicated PortCo Data Operations function has been established. Structured within the broader Global Data Operations organization, this team is tasked with ensuring all Portfolio Company data is controlled, consumable, and curated to deliver transparent &amp; impactful insight across Portfolio investments to key internal &amp; external constituents.</p>
<p>To strengthen the team’s global presence, PortCo Data Operations is seeking to hire a Senior Manager in Shanghai to serve as the APAC Regional PortCo Data Lead. The incumbent will work closely with regional Private Equity deal teams, KKR Capstone – internal strategy team, and Technology teams to digitally transform the KKR internal portfolio monitoring process and associated technology platform, to improve Portfolio Company data collection, portfolio reporting, valuation, etc. While driving continuous transformation &amp; improvement, this role will also own the execution of the on-going processes of Portfolio Company on-boarding, data collection, data quality management, and reporting/ analytics to meet the evolving needs of both regional &amp; global leadership.</p>
<p>This position will report to the Head of Portfolio Company Data Operations. The ideal candidate would have the unique combination of business acumen, strong data analysis &amp; technical skills, and a passion/ interest in private markets investing. It will be critical that the incumbent possess the ability to partner with PE deal teams to quickly learn and understand nuances of Asia portfolio investments to provide more tailored &amp; diligent data monitoring/ control. The candidate should also be knowledgeable of industry leading practices around data management &amp; governance, have strong verbal/written communication skills, and be a good cultural fit with an emphasis on collaboration, excellence, and action-oriented results.</p>
<p><strong>ROLE AND RESPONSIBILITIES</strong></p>
<ul>
<li>Understand (APAC) regional nuances across investment &amp; portfolio management processes, working closely with deal teams to build knowledge/ familiarity with active investments to better serve data collection &amp; reporting needs</li>
<li>Establish and manage Asia-wide processes to drive disciplined and consistent data management; maintaining a single source of truth for Portfolio Company data across its lifecycle, including on-boarding new companies, monitoring existing companies, and reporting on exit activities</li>
<li>Proactively govern Portfolio Company data by identifying &amp; defining all key data elements, setting &amp; enforcing data standards, and ensuring they are applied across systems to enable consistent data-driven reporting</li>
<li>Systematically enable data quality controls to ensure Portfolio Company data completeness &amp; accuracy, owning the processing of any/ all corrective maintenance required to remediate identified data issues in a timely manner</li>
<li>Work with Technology to support the configuration, maintenance and enhancement of KKR’s PortCo data collection solution, with emphasis on structuring/ modeling data in scalable way to meet recurring reporting needs</li>
<li>Prepare reports, dashboards/ scorecards, and ad-hoc analytics on both individual Portfolio Company performance, as well as aggregated insight across the Asia PE portfolio to provide leadership clear &amp; accurate insights</li>
<li>Act as a center of excellence for all PortCo related data initiatives globally across KKR to provide data &amp; analytics expertise wherever this data-set is needed</li>
</ul>
<p><strong>QUALIFCATIONS</strong></p>
<ul>
<li>5-7 years or equivalent working in the financial services industry with a finance, accounting, data analysis, research or consulting background</li>
<li>Experience leading IT/ digital transformation, with a proven ability to deliver data projects in an agile environment</li>
<li>Strong technical skills in data querying &amp; manipulation; must have advanced Excel skills and at least mid-level SQL querying abilities (<em>selects, joins, unions etc.</em>)</li>
<li>Advanced analytical &amp; data visualization capabilities, with proficiency in using Alteryx, Tableau, Power BI or similar tools to support those analyses &amp; data visualizations required</li>
<li>Hands on experience managing the full data lifecycle, developing &amp; embedding data controls/ validations, and understanding &amp; driving proper data governance</li>
<li>Excellent written and verbal communication skills</li>
<li>Strong cultural fit – Teamwork, proactive/self-starter, results oriented and integrity</li>
<li>Ability to work under pressure; willingness to work extended periods during critical times (<em>e. quarter end</em>)</li>
<li>Ability to manage projects and multiple workstreams simultaneously</li>
</ul>
<p><strong>PREFERRED QUALIFICATIONS</strong></p>
<ul>
<li>Buy-side exposure - experience in asset/ investment management</li>
<li>More advanced data analytics &amp; modeling skills using Python, R, etc.</li>
<li>Experience with cloud data warehouse solutions such as Snowflake, Databricks, etc.</li>
<li>Experience with Private Equity Portfolio Monitoring tools such as iLevel, Cobalt, Chronograph, etc.</li>
<li>Knowledge of Private Markets/ Private Company data, trends and analytics</li>
<li>Familiarity with market &amp; alternative data vendors</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 8th, 2022 04:00PM
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Oct 8th, 2022 04:00PM
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KKR
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Financials
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Financial Services
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nyse:kkr
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www.kkr.com
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boards.greenhouse.io
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Oct 9th, 2022 12:00AM
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Principal, Private Markets Portfolio Team (Shanghai)
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Open
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Credit & Markets
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|
Shanghai Shi, China
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CHN
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Oct 4th, 2022 12:00AM
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|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p><span lang="EN-IE" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: #222222;">KKR is seeking to hire an Investment Principal to lead a new, Private Markets Portfolio team from its Shanghai offices. KKR Private Market strategies incorporate Private Equity, Infrastructure, Next Generation Technology, Healthcare Growth and Global Impact investing.</span></p>
<p><span lang="EN-IE" style="font-size: 10.0pt; font-family: 'Arial',sans-serif; color: #222222;">The Portfolio team has successfully operated in the Firm’s Private Credit business over the past 7 years. As Private Markets AUM continues to accelerate, and the Investment Portfolio expands, the Firm this year established a team dedicated to managing trading performance for its European Private Equity and Infrastructure strategies. Following a successful initial implementation, the Firm is now looking to replicate this model for its Asia Private Markets Investment Portfolio. The successful candidate will lead a team of up to 6 people, spanning across sectors, regions and investment strategies within the Asia portfolio.</span></p>
<p><strong>Team Responsibilities will include:</strong></p>
<ul>
<li>Tracking and analysing Portfolio Company performance through the investment cycle to provide portfolio insights to internal and external stakeholders</li>
<li>Collaboration with the origination Deal Team on financial and strategic initiatives within Portfolio Companies</li>
<li>Ongoing dialogue with senior leadership of Portfolio Companies, working with management teams on performance trends and KPI’s</li>
<li>Preparation of quarterly reviews and analysis for internal Portfolio Management Committees</li>
<li>Preparation of monthly / quarterly valuations using financial models</li>
<li>Collaboration with other internal teams including Investor Relations, Macro and ESG in the creation of quarterly reporting, investor materials and other ad-hoc requests</li>
</ul>
<p><strong>The key attributes required from the successful candidate are:</strong></p>
<ul>
<li>Relevant multi-year experience in a similar role (i.e. Private Equity, Asset Management, Consulting, Transaction Services, Restructuring, Investment Banking)</li>
<li>Strong investing and financial acumen, with the ability to quickly disseminate and analyse financial reporting</li>
<li>Proven leadership skills and the ability to lead a new team, including developing junior talent as well building-out new processes and infrastructure as required</li>
<li>Collaborate with internal peers on the design of any systems/technology tools as required to automate and improve portfolio related processes</li>
<li>The ability to multi-task and execute a wide range of assignments, with competing deadlines</li>
<li>Excellent written and verbal communication skills in both English and Chinese</li>
</ul>
<p>&nbsp;</p><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Oct 9th, 2022 05:44PM
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Oct 9th, 2022 05:44PM
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KKR
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Financials
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Financial Services
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nyse:kkr
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www.kkr.com
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boards.greenhouse.io
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Sep 16th, 2022 12:00AM
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Global End User Services Support
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Open
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Technology, Engineering and Data
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|
Sydney, New South Wales, Australia
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Sydney
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NSW
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AUS
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Sep 14th, 2022 12:00AM
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|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p>&nbsp;</p>
<p><strong>Position Summary</strong></p>
<p>Mid-level experienced end-user support engineer with min. 5 years’ experience supporting users, ideally with experience working in the financial sector. Ability to work independently as well as within a team. Candidate must be able to prioritise concurrent tasks and confidence to support VIPs.</p>
<p>&nbsp;</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone and walk-up.</li>
<li>Perform remote and on-site troubleshooting through efficient troubleshooting methodology</li>
<li>Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change</li>
<li>Provide best-in-class white-glove customer service through service management system, email, Teams, phone and walk-up.</li>
<li>Proactively reach out to customers about their technology needs and address issues before they occur</li>
<li>Follow up with customers to ensure their technology needs are being met and issues are resolved</li>
<li>Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation</li>
<li>Track and thoroughly detail technology issues through service management system</li>
<li>Identify issues, propose solutions and test new technologies or process changes</li>
<li>Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions</li>
</ul>
<p>&nbsp;</p>
<p><strong>Requirements</strong></p>
<ul>
<li>Proven experience as a Desktop Engineer troubleshooting complex technical problems</li>
<li>Proven excellence in customer service, interpersonal and customer-facing skills</li>
<li>Strong listening and problem-solving skills</li>
<li>Provides prompt, clear and ongoing communication with end users to define clear expectations</li>
<li>Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools</li>
<li>Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP</li>
<li>Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals</li>
<li>Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity</li>
<li>Fluency with Microsoft Office and Exchange and strong troubleshooting knowledge; O365/Azure a plus</li>
<li>Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)</li>
<li>Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely</li>
<li>End user-focused, excellent communication skills, and best-in-class customer support</li>
<li>Certifications Preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Sep 16th, 2022 04:55PM
|
Sep 16th, 2022 04:55PM
|
KKR
|
Financials
|
Financial Services
|
|
nyse:kkr
|
www.kkr.com
|
boards.greenhouse.io
|
Sep 17th, 2022 12:00AM
|
Global End User Services Support
|
Open
|
Technology, Engineering and Data
|
|
Sydney, New South Wales, Australia
|
Sydney
|
NSW
|
AUS
|
Sep 14th, 2022 12:00AM
|
|
<div class="content-intro"><p>KKR is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. With offices in over 20 cities across 16 countries and 4 continents, KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life, and reinsurance products under the management of The Global Atlantic Financial Group.</p>
<p>As a firm we manage investments across multiple asset classes and as individuals we are encouraged to think creatively to solve problems, explore opportunities, take on new responsibilities and challenges, put our clients first and contribute to our communities. We often measure success over years, not quarters. We value integrity in all that we do, whether it’s presenting numbers accurately or being open and honest with a portfolio company executive. People want to do business with those they like and trust. It’s a mantra instilled in all of us from the top down.</p>
<p>At KKR, we believe that diverse teams increase performance and produce better results. Teams consisting of employees with varied backgrounds and perspectives will help strengthen our Firm and our investment decisions. Therefore, in an effort to enhance the diversity of our organization, we are particularly focused on recruiting talent that will bring different experiences, capabilities, skills and viewpoints to our organization.</p></div><p>&nbsp;</p>
<p><strong>Position Summary</strong></p>
<p>Mid-level experienced end-user support engineer with min. 5 years’ experience supporting users, ideally with experience working in the financial sector. Ability to work independently as well as within a team. Candidate must be able to prioritise concurrent tasks and confidence to support VIPs.</p>
<p>&nbsp;</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Primary area of responsibility is effective analysis, troubleshooting and accurate problem solving of technical incidents of varying degree by responding to issues received through the service management system, email, Teams, phone and walk-up.</li>
<li>Perform remote and on-site troubleshooting through efficient troubleshooting methodology</li>
<li>Test and deploy hardware and software solutions as part of new deployments, break-fix issues and move-add-change</li>
<li>Provide best-in-class white-glove customer service through service management system, email, Teams, phone and walk-up.</li>
<li>Proactively reach out to customers about their technology needs and address issues before they occur</li>
<li>Follow up with customers to ensure their technology needs are being met and issues are resolved</li>
<li>Update and maintain technology knowledgebase with customer-facing and internal troubleshooting documentation</li>
<li>Track and thoroughly detail technology issues through service management system</li>
<li>Identify issues, propose solutions and test new technologies or process changes</li>
<li>Manage end-user technology projects, such as migrations, deployments and introduce new technology solutions</li>
</ul>
<p>&nbsp;</p>
<p><strong>Requirements</strong></p>
<ul>
<li>Proven experience as a Desktop Engineer troubleshooting complex technical problems</li>
<li>Proven excellence in customer service, interpersonal and customer-facing skills</li>
<li>Strong listening and problem-solving skills</li>
<li>Provides prompt, clear and ongoing communication with end users to define clear expectations</li>
<li>Experience troubleshooting conference rooms, Zoom/Teams conferencing issues, telephony systems, messaging platforms and collaboration tools</li>
<li>Experience troubleshooting issues with Windows 10, Active Directory, DNS, DHCP</li>
<li>Experience with VDI, virtual desktops, imaging workstations, deploying and troubleshooting break/fix hardware and peripherals</li>
<li>Troubleshooting mobility issues related to MDM, MFA, mobile devices, VPN, laptops and remote connectivity</li>
<li>Fluency with Microsoft Office and Exchange and strong troubleshooting knowledge; O365/Azure a plus</li>
<li>Experience working with a service management system (ServiceNow, Remedy, Jira, etc.)</li>
<li>Ability to quickly and effectively diagnose and resolve technical issues and eliminate repetitive issues both on-site and remotely</li>
<li>End user-focused, excellent communication skills, and best-in-class customer support</li>
<li>Certifications Preferred</li>
<li>BSc/BA in IT, Computer Science or relevant field</li>
</ul><div class="content-conclusion"><p><em>KKR is an equal opportunity employer.&nbsp; Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.</em></p>
<p><em>The company requires COVID-19 vaccination (including booster) for employment, subject to reasonable accommodation as required by law.</em></p>
<p><a href="https://www.kkr.com/privacy-notice-non-eu">KKR’s Privacy Notice (Non-EU)</a></p>
<p><a href="https://www.kkr.com/privacy-notice-eu" target="_blank">KKR's Privacy Notice (UK &amp; EU)</a></p>
<p><a href="https://www.kkr.com/job-applicant-privacy-notice" target="_blank">CCPA Notice</a></p></div>
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Sep 17th, 2022 08:04AM
|
Sep 17th, 2022 08:04AM
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KKR
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Financials
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Financial Services
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