nyse:rad
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jobs-riteaid.icims.com
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jobs-riteaid.icims.com
|
Nov 17th, 2021 12:00AM
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Representative 2, Customer Support
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Open
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Pennsylvania
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Store Operations
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not set, PA, not set, USA
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PA
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not set
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USA
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Apr 23rd, 2019 12:00AM
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|
Job Locations
US-PA
Job Title
Representative 2, Customer Support
SUMMARY
The primary purpose of this position is to build customer loyalty and customer retention by providing a differentiating service experience for all customer inquiries, concerns, and issues received from all Rite Aid's customer contact channels. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
Remote/ work from home positions with flexible scheduling available upon meeting required criteria.
Both Full-Time and Part-Time opportunities available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
- Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
- Maintain phone and web queue availability as required to meet service standards.
- Multi-task between Rite Aid’s customer contact channels to field customer inquiries, concerns, or issues to ensure individual and department performance goals are achieved for all channels
- Research and resolve complex customer situations
- Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution.
- Verify customer records for accuracy and update as necessary.
- Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
- Perform follow-up tracking of forwarded customer inquiries to ensure that all requests are addressed.
- Assist customers with Rite Aid’s web sites including online shopping and mobile applications.
- Escalate customer issues to a higher-level Customer Support staff member when necessary.
- Conduct telephone calls to customers to rate the quality of the resolution to their issues.
- Collaborate with Rite Aid associates to help answer customer inquiries, resolve issues, or solve service related concerns.
Position ID#
109999
Position Type
Full Time
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Nov 17th, 2021 10:41AM
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Nov 17th, 2021 10:41AM
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Consumer Services
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Food & Drug Retailers
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Health Care
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nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Nov 18th, 2021 12:00AM
|
Representative 2, Customer Support
|
Open
|
Pennsylvania
|
Store Operations
|
not set, PA, not set, USA
|
PA
|
not set
|
USA
|
Apr 23rd, 2019 12:00AM
|
|
Job Locations
US-PA
Job Title
Representative 2, Customer Support
SUMMARY
The primary purpose of this position is to build customer loyalty and customer retention by providing a differentiating service experience for all customer inquiries, concerns, and issues received from all Rite Aid's customer contact channels. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
Remote/ work from home positions with flexible scheduling available upon meeting required criteria.
Both Full-Time and Part-Time opportunities available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
- Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
- Maintain phone and web queue availability as required to meet service standards.
- Multi-task between Rite Aid’s customer contact channels to field customer inquiries, concerns, or issues to ensure individual and department performance goals are achieved for all channels
- Research and resolve complex customer situations
- Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution.
- Verify customer records for accuracy and update as necessary.
- Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
- Perform follow-up tracking of forwarded customer inquiries to ensure that all requests are addressed.
- Assist customers with Rite Aid’s web sites including online shopping and mobile applications.
- Escalate customer issues to a higher-level Customer Support staff member when necessary.
- Conduct telephone calls to customers to rate the quality of the resolution to their issues.
- Collaborate with Rite Aid associates to help answer customer inquiries, resolve issues, or solve service related concerns.
Position ID#
109999
Position Type
Full Time
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Nov 18th, 2021 01:38AM
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Nov 18th, 2021 01:38AM
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Consumer Services
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Food & Drug Retailers
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Health Care
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nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Nov 19th, 2021 12:00AM
|
Representative 2, Customer Support
|
Open
|
Pennsylvania
|
Store Operations
|
not set, PA, not set, USA
|
PA
|
not set
|
USA
|
Apr 23rd, 2019 12:00AM
|
|
Job Locations
US-PA
Job Title
Representative 2, Customer Support
SUMMARY
The primary purpose of this position is to build customer loyalty and customer retention by providing a differentiating service experience for all customer inquiries, concerns, and issues received from all Rite Aid's customer contact channels. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
Remote/ work from home positions with flexible scheduling available upon meeting required criteria.
Both Full-Time and Part-Time opportunities available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
- Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
- Maintain phone and web queue availability as required to meet service standards.
- Multi-task between Rite Aid’s customer contact channels to field customer inquiries, concerns, or issues to ensure individual and department performance goals are achieved for all channels
- Research and resolve complex customer situations
- Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution.
- Verify customer records for accuracy and update as necessary.
- Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
- Perform follow-up tracking of forwarded customer inquiries to ensure that all requests are addressed.
- Assist customers with Rite Aid’s web sites including online shopping and mobile applications.
- Escalate customer issues to a higher-level Customer Support staff member when necessary.
- Conduct telephone calls to customers to rate the quality of the resolution to their issues.
- Collaborate with Rite Aid associates to help answer customer inquiries, resolve issues, or solve service related concerns.
Position ID#
109999
Position Type
Full Time
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|
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Nov 18th, 2021 11:32PM
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Nov 18th, 2021 11:32PM
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Consumer Services
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Food & Drug Retailers
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Health Care
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nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Nov 13th, 2021 12:00AM
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Representative 2, Customer Support
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Open
|
Pennsylvania
|
Store Operations
|
not set, PA, not set, USA
|
PA
|
not set
|
USA
|
Apr 23rd, 2019 12:00AM
|
|
Job Locations
US-PA
Job Title
Representative 2, Customer Support
SUMMARY
The primary purpose of this position is to build customer loyalty and customer retention by providing a differentiating service experience for all customer inquiries, concerns, and issues received from all Rite Aid's customer contact channels. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
Remote/ work from home positions with flexible scheduling available upon meeting required criteria.
Both Full-Time and Part-Time opportunities available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
- Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
- Maintain phone and web queue availability as required to meet service standards.
- Multi-task between Rite Aid’s customer contact channels to field customer inquiries, concerns, or issues to ensure individual and department performance goals are achieved for all channels
- Research and resolve complex customer situations
- Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution.
- Verify customer records for accuracy and update as necessary.
- Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
- Perform follow-up tracking of forwarded customer inquiries to ensure that all requests are addressed.
- Assist customers with Rite Aid’s web sites including online shopping and mobile applications.
- Escalate customer issues to a higher-level Customer Support staff member when necessary.
- Conduct telephone calls to customers to rate the quality of the resolution to their issues.
- Collaborate with Rite Aid associates to help answer customer inquiries, resolve issues, or solve service related concerns.
Position ID#
109999
Position Type
Full Time
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|
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Nov 12th, 2021 10:13PM
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Nov 12th, 2021 10:13PM
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Consumer Services
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Food & Drug Retailers
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Health Care
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nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Nov 15th, 2021 12:00AM
|
Representative 2, Customer Support
|
Open
|
Pennsylvania
|
Store Operations
|
not set, PA, not set, USA
|
PA
|
not set
|
USA
|
Apr 23rd, 2019 12:00AM
|
|
Job Locations
US-PA
Job Title
Representative 2, Customer Support
SUMMARY
The primary purpose of this position is to build customer loyalty and customer retention by providing a differentiating service experience for all customer inquiries, concerns, and issues received from all Rite Aid's customer contact channels. The incumbent is also required to perform all tasks in observance of Rite Aid’s brand and strategy and adhere to our core values and service attributes.
Remote/ work from home positions with flexible scheduling available upon meeting required criteria.
Both Full-Time and Part-Time opportunities available.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The associate is responsible for the functions below, in addition to other duties as assigned:
- Provide friendly, engaging experiences through verbal and written communication for every customer interaction striving for first contact resolution.
- Maintain phone and web queue availability as required to meet service standards.
- Multi-task between Rite Aid’s customer contact channels to field customer inquiries, concerns, or issues to ensure individual and department performance goals are achieved for all channels
- Research and resolve complex customer situations
- Enter summary notes into the customer record and, if appropriate, forward data to the appropriate field or corporate management associate for resolution.
- Verify customer records for accuracy and update as necessary.
- Engage and educate customers on all Wellness+ loyalty programs, promotions and customer specific offers.
- Perform follow-up tracking of forwarded customer inquiries to ensure that all requests are addressed.
- Assist customers with Rite Aid’s web sites including online shopping and mobile applications.
- Escalate customer issues to a higher-level Customer Support staff member when necessary.
- Conduct telephone calls to customers to rate the quality of the resolution to their issues.
- Collaborate with Rite Aid associates to help answer customer inquiries, resolve issues, or solve service related concerns.
Position ID#
109999
Position Type
Full Time
|
|
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|
Nov 14th, 2021 09:48PM
|
Nov 14th, 2021 09:48PM
|
Consumer Services
|
Food & Drug Retailers
|
Health Care
|
nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Oct 28th, 2017 12:00AM
|
Pharmacy (Pharmacist) Manager
|
Open
|
Rite Aid Hdqtrs. Corp.
|
|
Visalia, CA, US
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Visalia
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CA
|
USA
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Aug 30th, 2016 12:00AM
|
|
|
|
|
|
|
Oct 28th, 2017 02:34PM
|
Oct 28th, 2017 02:34PM
|
Consumer Services
|
Food & Drug Retailers
|
Health Care
|
nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Oct 28th, 2017 12:00AM
|
Pharmacy (Pharmacist) Manager
|
Open
|
Rite Aid Hdqtrs. Corp.
|
|
Selma, CA, US
|
Selma
|
CA
|
USA
|
Sep 1st, 2016 12:00AM
|
|
|
|
|
|
|
Oct 28th, 2017 02:34PM
|
Oct 28th, 2017 02:34PM
|
Consumer Services
|
Food & Drug Retailers
|
Health Care
|
nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Oct 28th, 2017 12:00AM
|
Pharmacy Technician
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Open
|
Rite Aid Hdqtrs. Corp.
|
|
Dayton, OH, US
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Dayton
|
OH
|
USA
|
Oct 5th, 2016 12:00AM
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|
|
|
|
|
|
Oct 28th, 2017 02:34PM
|
Oct 28th, 2017 02:34PM
|
Consumer Services
|
Food & Drug Retailers
|
Health Care
|
nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Oct 28th, 2017 12:00AM
|
Asset Protection Agent
|
Open
|
Rite Aid Hdqtrs. Corp.
|
|
Redmond, WA, US
|
Redmond
|
WA
|
USA
|
Nov 25th, 2016 12:00AM
|
|
|
|
|
|
|
Oct 28th, 2017 02:34PM
|
Oct 28th, 2017 02:34PM
|
Consumer Services
|
Food & Drug Retailers
|
Health Care
|
nyse:rad
|
jobs-riteaid.icims.com
|
jobs-riteaid.icims.com
|
Oct 28th, 2017 12:00AM
|
Pharmacy (Pharmacist) Manager
|
Open
|
Rite Aid Hdqtrs. Corp.
|
|
Bakersfield, CA, US
|
Bakersfield
|
CA
|
USA
|
Nov 30th, 2016 12:00AM
|
|
|
|
|
|
|
Oct 28th, 2017 02:34PM
|
Oct 28th, 2017 02:34PM
|
Consumer Services
|
Food & Drug Retailers
|
Health Care
|