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nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM Key Account Manager (MAT Cover) Open Weybridge, ENG, GB, KT13 0XW Weybridge ENG GBR Aug 30th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Key Account Manager (MAT Cover) Key Account Manager South (Mat Cover) (Home Worker)   Position Summary: As Royal Caribbean look to deliver significant growth in a highly competitive market, there is a need for laser-focused account planning, relationship management and execution. The purpose of this key sales role, working closely with their Sales Development Manager, is to own and manage a portfolio of key retail trade partner accounts, influencing internal and external stakeholders by creating effective relationships to maximise performance through the development of fully integrated, strategic sales and marketing plans to exceed key financial and behavioural targets.   Essential Duties and Responsibilities:   The duties below are the main duties and responsibilities however this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.   Develop effective ways of working with the Sales Development Manager working closely with the Senior Manager Retail Development to ensure consistency in approach. Provide guidance, direction and coaching to the Sales Development Manager to develop a highly effective, high performing individual. Provide regular ongoing feedback and appraisals. Produce annual strategic account plans with alignment to the booking curve for each account and RCI. Develop tactical product plans as required. Develop a deep understanding of TUI, Virgin and Trailfinders really getting under the skin of the business strategy and culture to drive the right approach and results. Work with commercial team to analyse the weekly stats/commercial deal and provide insight/ trends and implement relevant actions. Effectively manage agreed Co-op/marketing budgets ensuring maximum return on investment. Lead Commercial negotiations to enable long-term profitable growth whilst being conscious of the competitive environment. Ensure business partner agreements/CTA’s are in place in a timely fashion. Responsible for competitive intelligence gathering, providing regular updates to the organisation alongside appropriate recommendations. Develop relationships with key decision makers and influencers across the accounts Produce, in conjunction with Senior Manager Retail Development, a contact strategy and wiring plan that drives focus on delivering shared accountability to the agreed plans. Set clear SMART objectives for all meetings to ensure effective use of time. Implement both product and automation training to improve conversion of sales. Design and implement annual training plans for each account. Drive participation in the corporate trade Incentive program ‘Club Rewards’. Act as brand ambassador for Royal Caribbean International at key trade and consumer events. Prepare and host successful customer educational events/trips i.e. ‘Seminars at Sea’, Ship launches, ship visits, conferences etc. as required, with targeted sales follow up to ensure robust ROI. Implement successful consumer cruise events – digitally or face-to face - as required as part of a clear strategy and demonstrate a return on the investment of time and costs. Influence the virtual cross functional team and ensure the right amount of time is dedicated to supporting the strategic partners with an execution plan. Work with the Trade Marketing team to ensure that Royal Caribbean International are positively represented in all sales activity. Implement, develop and manage the sales strategy for new business opportunities across your account portfolio and the wider business. Effective use of the KAM app to present RCI in a consistent way that positively reflects the brand. Fully embrace and embed the SPARK tools and account planning techniques.   SALES COMPETENCIES:   Profitable Account Planning Understands and utilises customer, market and consumer insight: Understands trends, dynamics and opportunities for growth Develop and Implement Account Plans: Manages the account planning process, differentiates promotions to maximise ROI and understands and interprets customer and company financial measures including a basic understanding of a P&L Commercial Decision Making: Effective management of Co-op and non-co-op budgets Commercial Innovation: creative in solving commercial challenges at an account level   Customer Engagement & Commitment Builds Sustainable Relationships: Efficient and effective at managing own state and utilising a range of styles to build strong relationships with key account contacts Joint Business Planning: Works collaboratively with the customer to develop a joint annual plan with clear objectives and success criteria Creates Insight: Can identify and action insight to benefit the business and the account. Cross functional working: Participates in cross functional projects in support of customer initiatives Negotiation: Can use a range of negotiating techniques to achieve agreement in straight forward negotiations   Flawless Execution Setting Objectives and Managing Priorities: Adapts time and priorities to the relevant short and long-term goals and can manage conflicting priorities through discussion and negotiation with others Drive for Results Seeks to improve performance and finds ways to increase efficiency, effectiveness and results Planning and Monitoring: Uses readily available internal & external data for monitoring performance and adapting plans   BEHAVIOURAL TRAITS: The role requires a strong commitment to a dedicated, fast-paced and high-performing team In addition, the personal traits/competencies required are as follows:   Natural Communicator – Able to articulate and deliver information in a clear, concise and compelling way Self-starter – Understands what needs to be accomplished and proceeds on own initiative within the accountabilities of the role Good Listener – Actively demonstrates they are listening Analytical – logically analyses facts, data and situations Authoritative – Has a desire for decision making autonomy and the willingness to accept decision making responsibility Planning – formulates ideas related to the steps of accomplishing an objective Analyses Pitfalls – scrutinises potential difficulties related to a plan Organised – can place & maintain order in an environment or situation Selling – has an interest in convincing or influencing others to purchase a product or service Influencing – can persuade others and take them with them on the journey Team player – invites others to participate in or join an effort Warmth/Empathy – expresses positive feelings and affinity towards others Enthusiastic – eager & excited toward own goals, proactively managing their own development Resilient – not easily discouraged, thrives on the opportunity of changing business priorities and doesn’t give up easily Optimistic – looks ahead and believes the future will be positive Pressure Tolerance – comfortable working under deadlines, busy schedules and through ambiguity   QUALIFICATIONS & EXPERIENCE:   Minimum 3 years’ experience at sales management level ideally within the UK & Ireland Experience in managing people in a sales environment Large matrix organisation experience helpful Educated to Degree level or equivalent desirable but not essential Clean current driving license Background in travel desirable but not essential     Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM Training Manager EMEA Open Weybridge, ENG, GB, KT13 0XW Weybridge ENG GBR Aug 31st, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Training Manager EMEA  Position Summary:   This role will be responsible for the development and deployment of Trade Education Strategy for the EMEA region.  The primary two focus areas for the first 12 months will be training the trade on our automation booking/servicing tools (Airwaves & Espresso) & What the Royal Brand stands for.  With a secondary focus on the evolution of the brands latest e-learning platform “LEARN”.    The LEARN platform is currently available via Club Royal for UK/I markets (web platform and launching via the APP in August 22).   As part of the wider EMEA Training Strategy, the role will also be responsible for rolling out LEARN effectively across EMEA - focused initially on the managed markets - SPAIN, NORWAY, SWEDEN but post this there’s a huge opportunity across the PSR / IR markets including Israel, South Africa, Germany, Italy and the Netherlands.   This individual should have both face to face training delivery skills and e-Learning experience.   Where agency support is required the role will fully manage the relationships and be accountable for budgets afforded to the project.        Essential Duties and Responsibilities:   Trade Automation & Brand   Evaluate training requirements for key EMEA markets (Brand and automation) Build relevant training material (relevant for face to face sessions and virtual for both brand and automation tools) Delivery of face to face and virtual training sessions across EMEA (against Market prioritization plan)   Stay on top of Brand & Automation tool development to keep all training material up  to  date. Ensure EMEA Sales Teams are fully trained on automation tools & Brand items Make recommendations to key stakeholders based on findings & include solutions to any potential challenges that exist. Provide regular reporting on delivery and engagement Work with Key Stakeholders in Call Centre & Sales Enablement Snr Teams to ensure any recurring training requirements are covered via trade feedback   LEARN Evaluate the LEARN platform and new 3 level format – module content Work with Trade Marketing Managers to give feedback on module requirement and evolution of current UK/I platforms A key part of the role will be taking the LEARN journey on the road across EMEA - with a view to ensuring that LEARN becomes the “go to” educational site for the Travel Trade.  This will include taking opportunities to show case our developments at key Travel forums and Events.   Key Relationships   EMEA Trade Marketing Teams Sales Enablement Miami Marketing teams and Product Development teams EMEA Sales Teams Event Team Engagement with priority Trade Partners as appropriate Key Partner and supplier relationships relating to eLearning – such as Corporate Innovations IT   Financial RESPONSIBILITIES (For management roles only)   eLearning budget up to £150k   Qualifications:   Mandatory – To have experience delivering training either face to face or virtual environment (2 years) Mandatory – Experience writing content for training sessions Mandatory - CIPD qualified or equivalent (will accept CV’s that are currently on a course) Mandatory to have been in a ‘Training’ or ‘project development’ role for a minimum of 2 years Proven history and / or qualification in eLearning projects including the design and / or management of eLearning Ideal - History of working in a Travel Agency or within the Travel industry Ideal - Knowledge of elearning platform builds     Competencies   Project Management – implements & manages simple processes with a methodical & clear approach.  Implements ideas related to achieving stakeholder needs & project objectives Communication skills – considers & delivers relevant communication keeping people up to date ensuring every area is aligned & that they understand & are brought into the actions Presentation Skills – Confident presenter, providing engaging, persuasive and factual content (face to face and virtual training sessions) Stakeholder Management – communicates & influences stakeholders. Persuades with clarity & energy taking others on the journey Responsibility – a real driver of change! Results driven by delivering learning outcomes that focus on understanding what needs to be accomplished. Accountability of their approach & effect on outcome is key Facilitator – confident, engaging, credible & able to adapt to learner’s style & needs Personable – a real ‘people’s person’ with high emotional intelligence & ability to engage with others in a way that brings the best out of them Team Player – a true ‘includer’ of people, a good team player that helps make a happy team & has a natural affinity towards others Organisational Skills - has the skills needed to manage time appropriately, be focused on what needs to be achieved, finds way to be effective & sets priorities & tasks that are relevant Problem Solving - overcomes obstacles by facilitating well & getting to the crux of the situation quickly & effectively with minimal fuss Organised – can place & maintain order in fast paced situations adding methodical thinking & structure to their work Enthusiastic – Demonstrates passion & enthusiasm & is eager to achieve great results Persistent – is tenacious despite encountering setbacks & obstacles & can manage people well in difficult conversations using their influencing ability to get their desired results Pressure Tolerance – managing time & pressure is a real skill that this person has great experience of Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM Commercial Analyst Open Weybridge, ENG, GB, KT13 0XW Weybridge ENG GBR Sep 14th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Commercial Analyst Permanent Location: Weybridge, Surrey, UK   Position Summary: The primary purpose of the Commercial and FP&A Analyst role is to provide proactive financial & commercial insights & analysis with a focus on supporting the financial & commercial aims of the organisation. Ensuring a clear understanding of Return on Investment of trade channel investment and its key drivers is central to this role. Additionally the Commercial Analyst will be responsible for supporting a number of activities and processes helping to drive the commercial and financial performance of the business. Reflecting the position of the team within the organization the Commercial Analyst will work closely with key teams across the organization to ensure that strategic product is being maximized amongst the relevant distribution channels.   Essential Duties and Responsibilities: Distribution strategy: Support Distribution strategy implementation by delivering the commercial & commission plans and forecast that are required as part of the implementation plan Work with Commercial Manager & Commercial Director to financially model past, current and future channel mixes developing targets and goals to support business strategy Working with the Commercial Manager & Sales Director to determine short and long terms goals for the various channels to deliver cost of sale reductions   COMMERCIALS: Develop the outline for each scheme at partner and market level with recommendations for commission targets and business goals Prepare all necessary supporting information and work to facilitate informed decision making and information for effective roll out of terms Ensure efficient execution and maintenance of all Annual Seasonal & Tactical schemes including target setting, ongoing reporting of partner performance and final results Provide post activity analysis on commission schemes to help ensure continuous improvement   COMMERCIAL PLANNING: Manage the month end process of commission actuals and forecasting  Maintain accurate cost of sale database capturing all commission related activities Oversee management staff incentive budget, reviewing activities and ensuring policies for incentive are being followed   REPORTING & INSIGHTS: Provide suite of regular weekly reporting and dashboards to support day to day operation and decision making for trade & direct sales teams. Model past current and future channel mix including topline distribution channel Provide agreed external reporting to support all commercial activities including performance vs target details for trade partners Work with sales team to unearth channel trends and strive to improve understanding of ROI on all investment activities to support investment decisions and future distribution strategy Respond to ad hoc analysis needs as they arise to support business decisions   FINANCIAL RESPONSIBILITIES: Responsible for identifying all risks and opportunities in monthly re-forecasting for given channel Support monthly close process and working alongside cost centre managers in forecasting the SG&A budget. Analyse SG&A spend across marketing and sales channels to derive ROI insights. Present these findings back to the business in a timely fashion to ensure that SG&A investment & returns have visibility to key stakeholders and budget owners. OTHER: Work with Commercial Manager to ensure efficient design and production of Field Sales Targets supported with regular tracking Attend and support key external sales team meetings as able Attend and support key commercial meetings and events across EMEA as required Monitor market data and market trends Support key projects and initiatives as they arise in the business Compile business and trade partner performance updates as required Perform other duties as required. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor or management. QUALIFICATIONS & EXPERIENCE: University Degree Studying towards or Part Qualified Accountancy Qualification preferred: CIMA or ACCA Minimum 3 years’ experience in a commercial environment Experience of Essbase and Brio/Hyperion strongly preferred Experience of Power BI would be useful. Experience of JDE accounting system would be useful MS Excel to advanced level Strong knowledge and experience of MS PowerPoint and Word SKILLS: Good relationship building skills particularly internally Ability to present commercial & financial information to non-finance colleagues Strong attention to detail, analytical and able to prepare own analysis work Ability to work in team and liaise cross-functionally and at all levels of seniority Ability to work under pressure to deadlines Strong verbal and written communication skills  Good relationship building skills particularly internally Good at identifying the problems and finding the solutions and ability to put their point across in a clear and concise way Proven analytical and commercial skills and results driven, with ability to think outside the box Team Player, highly motivated and positive can do attitude Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM Senior PR Manager Open Weybridge, ENG, GB, KT13 0XW Weybridge ENG GBR Sep 14th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Senior PR Manager Maternity Cover 12 month FTC Location: Weybridge   Position Summary: Responsible for the promotion and protection of the reputation of the Royal Caribbean International brand throughout the EMEA Region primarily in consumer, business and trade media. Meet commercial and reputation objectives by ensuring maximum positive exposure, creating and implementing strategies for brand management through media relations, and provide public relations counselling and publicity support to the Sales & Marketing departments.   Key Objectives: Grow brand awareness for Royal Caribbean along with Brand Equity throughout the EMEA Region Ensure the brand achieves category leading share of voice, message pull through and targeted stories that ensure high editorial quality scores Contribute to overall commercial targets by appealing to and growing the new-to-cruise segment Developing strategies to help drive brand preference and steal share from competitors   Essential Duties Develop and implement a consumer PR strategy to ensure proactive positive coverage in line with business objectives, key local and global milestones and the Sales & Marketing Plan.  Drive the development and implementation of quarterly (or more frequent) tactical plans and activity to deliver results based on business focus areas and business needs. Contribute to the company’s strategy for future growth by providing strategic communications counsel to the senior leadership team and appropriate internal teams Manage and give direction to agencies to ensure that they deliver campaigns that demonstrate ROI (in terms of bookings/leads/share of voice and target market alignment) Support and lead as required the senior management team in crisis preparedness, and in the event of a crisis. Create & Approve Public Relations Materials including writing interview briefs, press releases and feature articles. Maintain strong and effective high-level media and stakeholder contacts. Drive effective and respected press office, media press trips and ship inspection opportunities. Drive strategic, high-level media activity such as senior leadership interviews, press conferences, media launches and new ship launch events. Manage leadership executive visit itineraries and media interview schedules. Work with the Sales, Marketing, Port Operations, Guest Relations and Call Centre teams at all times to ensure campaign/message alignment. Perform bespoke analyses and projects to support the strategic growth of the business. Assist other areas of the business as appropriate. Manage the EMEA PR Brand Executive and support them in reaching their goals and objectives This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position.  Employees will be required to perform any other job-related duties assigned by their supervisor or management.   Qualifications, Knowledge and Skills 7-10 years in public relations roles, ideally with both in-house and agency exposure  Bachelor’s degree required with a concentration preferably in public relations, communications or journalism Proven experience in a PR strategic leadership role, managing numerous internal and external stakeholders. Experience of managing relationships with a PR agency or working for a PR agency Flexibility to work outside normal hours and travel as appropriate (domestic & international) Experience in holiday industry and working for a global company ideal, but not essential Crisis management experience Strong writing skills. Press release writing, story narrative and message creation experience a plus. Excellent research, written, verbal and presentation skills. Detail oriented with strong organisational skills and the ability to work in fast-paced, high volume environment Goal oriented and action-focused, practical, and self-disciplined. Strong skills in pitching and comfortable reaching out to top tier media   Excellent relationship builder – ability to create, foster and leverage media relationships to achieve outstanding results Ability to coordinate projects or participate in cross-functional teams. Effortlessly organised self-motivator with a wealth of creative ideas Understanding of social media, influencers and emerging media Strong project management, planning, evaluation, and analytical capabilities. Experience with media relations Ability to evaluate and provide constructive feedback in a timely manner. Demonstrate the ability to quickly analyse situations and alternatives and make prudent decisions. Finger on the pulse - always up to date with trends, both inside and outside our industry Computer literate (Word, Excel, PowerPoint, email).     Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM Senior Recruiter Open Mexico D.F, Ciudad de México, MX, 11000 Mexico D.F Ciudad de México MEX Sep 4th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Senior Recruiter Posotion in Mexico City Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.   Position Summary: This position works with leaders and HRBPs to execute recruiting strategies for positions in Shared Services, Royal Caribbean International and Celebrity Cruises within assigned business function or geography. The Senior Recruiter is responsible for compiling metrics that measure the effectiveness of the recruiting process, developing sourcing plans, executing overall sourcing strategies and providing consultation to leadership regarding the talent market as well as seeking out opportunities for continuous process improvement.   Essential Duties and Responsibilities: Responsible for internally and externally recruiting all positions within the assigned business unit outlined above, up to and including Leadership/Manager level roles. Works with hiring managers and HRBPs of assigned business unit(s), to review and understand the forecasted needs for talent acquisition, as well as responding to just-in-time requests. Manages sourcing strategies and methods to proactively develop talent pools that align with both the short and long-term needs of the business Actively sources passive candidates using sourcing tools, Boolean searches, networking, referrals and cold calling techniques Manages work and complies with recruitment SOPs maintaining documentation as per company policies and processes keeping all systems up-to-date in real-time Responsible for compiling a potential candidate long-list conducting competency-based telephone &/or skype interviewing techniques and providing short-list of best fit candidates to hiring leaders Compiles metrics and prepares various reports that measure the effectiveness of corporate recruiting and staffing processes, as well as sourcing strategies Completes presentations and training for hiring leaders as needed Staying current with current recruiting and market trends and adjust recruiting strategy accordingly     Qualifications, Knowledge & Skills: Bachelor’s degree from an accredited college or university in Human Resources, Business Administration or related field preferred Must include a minimum of 5 to 7 years of successful experience in recruiting within a large and complex organization Minimum of 5 years of experience with HRIS system Proficiency of computers and Microsoft Office (i.e., Excel, Word, and PowerPoint) Demonstrated excellent skills in using advanced recruiting automation, web-based technology and communication tools a must Knowledge of accepted human resource practices and all applicable laws governing employment and fair treatment of employees Proven ability to source talent at all level positions across the board in diverse business disciplines 3 years of experience in conducting competency-based interviewing and assessment of talent. Strong interviewing and talent assessment skills; ability to understand and further the organization’s business objectives and employee performance objectives Must have excellent interpersonal skills, able to engage candidates and leaders of different backgrounds and culture Must demonstrate excellent written and verbal communication skills. Proficient at communicating effectively and tactfully with leaders across different levels Must have excellent organizational skills and ability to prioritize work activities and execute multiple job requisitions simultaneously Ability to take initiative and execute sound judgment and decision-making Ability to negotiate terms and conditions with candidates within established guidelines Minimal travel may be required   We know there's a lot to consider. As you go through the application process, our recruiters will be glad to provide guidance, and more relevant details to answer any additional questions. Thank you again for your interest in Royal Caribbean Group. We'll hope to see you onboard soon!   It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.   All applicants who receive a conditional offer of employment will be required to comply with the Company’s mandatory COVID-19 Vaccination Policy. The Company’s COVID-19 Vaccination Policy requires all employees who work from the Company’s offices or whose job duties require them to travel to our U.S. offices, ships, and/or private destinations be fully vaccinated against COVID-19. If you are covered by this policy, you will be asked to complete Vaccination Attestation upon acceptance of this offer and upload proof of vaccination to the Company’s human resources system on your first day of employment unless an accommodation has been granted. Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM End User Experience Technician Open Mexico D.F, Ciudad de México, MX, 11000 Mexico D.F Ciudad de México MEX Sep 19th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } End User Experience Technician POSITION SUMMARY: Position based in Mexico City Office   The IT Field services technician position will be responsible for delivering front line support to end-users as part of the Global IT team, focusing on hardware and software related issues impacting multiple platforms. Candidate must perform job with a high degree of customer service with an emphasis on quality work, along with a good technical knowledge of end user systems.   ESSENTIAL DUTIES AND RESPONSIBILITIES:   · Monitor assigned incident queue(s), update and action tickets as necessary (Break/Fix services) · Desk side remediation of issues as they are assigned via Remedy queue, or via emergency support requests as directed. · Monitor assigned SRM queue(s), update and action work orders as necessary (IMAC Services – install, move, add, change) · Configuration & Deployment of end user hardware · Physical relocation of IT equipment as required · Software/ Application installations · Project work as and when required · Any others tasks that may be required from day to day. · Assist with the training of new tools & technologies · Act of a local point for contact for Intl IT Business Relationship team       FINANCIAL RESPONSIBILITIES:   · Responsibility for tracking and submitting project related expenses as per Corporate Travel Policy     QUALIFICATIONS:   · Minimum of 2-4 years of experience in IT Help Desk / Field Service end user support · CompTIA, Microsoft or similar industry certifications preferred, but not required     KNOWLEDGE AND SKILLS:   · Advanced English (Written and Verbal) · Experience in the following systems required: o Basic Networking concepts o Intel / Macintosh Workstations & Laptops o Windows 7, 10 / OSX o Printers o Mobile Devices (Smartphone / Tablets) – Android / iOS o MS Office 2013, 2016 / O365 o Incident / Service Management Systems · Experience in the following systems preferred but not required: o Lotus Notes o Remote Support Tools (Aelita, LogMeIn, DameWare) o Active Directory o Basic Hardware repair o Windows Autopilot o Microsoft Intune o IBM BigFix   · Excellent communication and written skills within a global environment while dealing with all aspects of the business · Ability to document technical processes in a clear and concise manner for both technical analysis and end user support · Proven problem solving methodology with a rational approach to problem management. · Flexible, enthusiastic attitude, capable of working independently or as a member of a team, under pressure while being able to prioritize tasks. · Ability to self-motivate, learn and grow with a willingness to undertake any and all tasks assigned. · Ability to work extended hours and travel to International offices at short notice.       PHYSICAL DEMANDS:   · Will require physical lifting, unboxing, installation and deployment of various IT equipment (Servers, Workstations, Monitors, Printers, etc.) · May require extended travel to various international locations, lasting up to 3 weeks at a time   WORK ENVIRONMENT:   · Majority of work will take place within office environment. · Work inside various datacenters may be required. · Travel may constitute at least 10% of workload Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM Marketing Executive Open Singapore, Singapore, SG, 200080 Singapore Singapore SGP Sep 9th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Marketing Executive COMPANY OVERVIEW:   Royal Caribbean International has been delivering innovation at sea for more than 50 years.  Each successive class of ships is an architectural marvel that features the latest technology and guest experiences for today’s adventurous traveler. The cruise line continues to revolutionize vacations with itineraries to 240 destinations in 61 countries on six continents, including Royal Caribbean’s private island destination in The Bahamas, Perfect Day at CocoCay, the first in the Perfect Day Island Collection. Royal Caribbean has also been voted “Best Cruise Line Overall” for 19 consecutive years in the Travel Weekly Readers’ Choice Awards.  We're most proud that in the past month we are on the Forbes World's Best Employers list!   JOB SUMMARY:      The Marketing Executive will assist with coordination & implementation of Trade & Brand marketing programs and events.   The position is based in Singapore and supports activities across Singapore and Asia region and reports to the Marketing Manager.  Ability to multi-task in fast-paced environment with strong attention to detail and time management is key in this position.     The role will liaison with internal stakeholders in Sales, Revenue and Shipboard Team as well as external stakeholders like creative agency, media agency, social influencers, and event management teams.  The role is responsibility for processing invoices and tracking expenses to ensure budgets are maintained.   Some of your duties include:   Coordinates and executes trade and brand events by liaising with stakeholders to develop content, agenda, secure venue, entertainment, etc. Assists with production of social media campaigns, including content development, influencer handling, onboard filming and tracking KPI deliverables Assists with roadshows by securing venue/location, develop booth design, onsite set up, marketing materials Assists with asset development of collateral & sales materials used for product launches, partnership programs, sales trainings, events Coordinates with Singapore shipboard team localized onboard requirements such as onboard signage, decoration for local theme events (ie Chinese New Year, Mid-Autumn Festival) or theme cruises Handle procurement, quoting and design of logo merchandise used at events, travel agent programs and brand give aways Support the Marketing Manager and Marketing team by providing back-up support as needed for various Marketing projects Assist with processing invoices and tracking expenses Coordinate with external stakeholders such as creative agency, media agency, event venues for project briefing, project management and deliverables Assists with collecting market intelligence & utilizes market data research to prepares special reports & regular briefs for overviews   QUALIFICATION, KNOWLEDGE & SKILLS:   Degree or diploma holder in Marketing preferred, with at least 2-3 years relevant working experience in marketing and events management Strong verbal and written communication skills and effectively bilingual in English and Mandarin to be able to support the English and Chinese sales materials for product launches Good knowledge of Microsoft Office (Word, Excel, PowerPoint) Highly organized and capable of multi-tasking Ability to work under pressure and adhere to meeting timelines Strong interpersonal skills and confidence in dealing with internal and external partners Proactive and enthusiastic team player Excellent attention to detail and accuracy  Commitment to excellence   WHY WORK FOR US:   Royal Caribbean Group has been recognized by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the 2021 World's Most Ethical Companies for the sixth consecutive year. The experience of travelling to exciting places; the chance to work with a fantastic group of people from all over the world; the recognition and support provided by the company; the opportunity to grow your career to the next level and the ability to explore new paths on the open seas are just a few fantastic reasons.    APPLICATION PROCESS:   Please click APPLY now and fill out the required information. We thank you for your interest, due to the number of applications we ask all candidates to provide their base salary expectation when completing their profile to help us with our screening process.    It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.    Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 25th, 2022 12:00AM Communications and Social Account Executive Open Singapore, Singapore, SG, 200080 Singapore Singapore SGP Sep 23rd, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Communications and Social Account Executive COMPANY OVERVIEW:   Royal Caribbean International has been delivering innovation at sea for more than 50 years.  Each successive class of ships is an architectural marvel that features the latest technology and guest experiences for today’s adventurous traveler. The cruise line continues to revolutionize vacations with itineraries to 240 destinations in 61 countries on six continents, including Royal Caribbean’s private island destination in The Bahamas, Perfect Day at CocoCay, the first in the Perfect Day Island Collection. Royal Caribbean has also been voted “Best Cruise Line Overall” for 19 consecutive years in the Travel Weekly Readers’ Choice Awards.    We're most proud that in the past month we are on the Forbes World's Best Employers list!   JOB SUMMARY:    This is an important, strategic role in the implementation of public relations programs designed to create and maintain favorable public image for the organization. This team member should be a communications and public relations professional, capable of assisting in projects and project teams, and producing content of the highest caliber. The position may focus on any of several professional areas, including media and influencer relations, storytelling, press tours, PR agency relations and event support and staffing.   Some of your duties include:   Assists in executing strategies to secure impactful media coverage for Royal Caribbean International, subject matter experts, products & services, and events, including pitching and engaging reporters, facilitating media interviews and support for executives. Builds and maintains key professional relationships with significant media outlets. Helps to direct the activities of external agencies and internal teams as needed. Coordinates significant communications programs, which may include promotions, press trips, press conferences, executive briefing. Handles incoming media inquiries. Coordinates innovative approaches to generating coverage in the media, draft press releases, talking points and statements. Coordinates events and activities such as ship tours and families. Tracks press coverage, writes coverage reports and creates and maintain clips and media lists. Coordinates individual press trip requests and liaises with appropriate personnel on requests. Stays abreast of latest industry developments, trends, and shifts in the travel industry. Occasional travel.   QUALIFICATION, KNOWLEDGE & SKILLS:   Bachelor's degree in related field or equivalent, directly related experience required 3-5 years of PR agency, public relations, journalism, or corporate communications experience. Experience with media relations, ideally within the APAC Region Flexibility to work outside normal hours and travel as appropriate (domestic & international). Strong ability to interact with senior leaders and build effective relationships within the company, public, guests and media Strong planning capabilities to identify and prioritize communication strategies and activities as well as to meet the deadlines required to support media and business needs Excellent research, written, verbal and presentation skills Strong skills in pitching and comfortable reaching out to top tier media  Ability to assist in coordinating projects or participate in cross-functional teams Effortlessly organized self-motivator with a wealth of creative ideas Understanding of social media, influencers, and emerging media   WHY WORK FOR US:   Royal Caribbean Group has been recognized by Ethisphere, a global leader in defining and advancing the standards of ethical business practices, as one of the 2021 World's Most Ethical Companies for the sixth consecutive year. The experience of travelling to exciting places; the chance to work with a fantastic group of people from all over the world; the recognition and support provided by the company; the opportunity to grow your career to the next level and the ability to explore new paths on the open seas are just a few fantastic reasons.    APPLICATION PROCESS:   Please click APPLY now and fill out the required information. We thank you for your interest, due to the number of applications we ask all candidates to provide their base salary expectation when completing their profile to help us with our screening process.    It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.    Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 25th, 2022 12:51PM Sep 25th, 2022 12:51PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 18th, 2022 12:00AM Naval Architect Open Saint Nazaire, Atlantique, FR, 79909 Saint Nazaire Atlantique FRA Sep 16th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Naval Architect Position Summary:   Naval Architect participates to daily ship project naval architectural routines for specified Vessel Classes during their design and building phases. Participation to concept design process for upcoming new build projects belongs also to main focus areas. Naval Architect will work closely with the teams of Maritime Technology and Chief Naval Architect assisting experts with technology development and research in addition to various new build related technical projects such as technical feasibility studies and verification of new technologies.     Essential Duties and Responsibilities:   Naval Architecture – Design and Building phases Participates to the ship project design and building process on the field of naval architecture Actively coordinating the different discipline, by leading the project general arrangement plan development Participates to definition, follow up and approval process of ships, hydrodynamics, comfort and safety during the design and building phases Hydrostatics, stability and weight Keep archive of all hydrostatics, stability and ships weight and related items for all new building projects Works as contact persons to consultants related to hydrostatics, stability and weight Participates Vessel Class project building and sea trial phase Participates to ships Naval Architectural and regulatory work with classification society, Flag administration, USCG, etc. Brings basic knowledge by self and maintains relationships with knowledge experts in Classification Societies, Flag State and USCG in ideation phase for feasibility feedback Applies knowledge of relevant rules and regulations to the design process. Assesses and advises specifications, measurements and calculations relevant to ship design. Studies, compares, assesses and shares statistical information and analyses across various ships and areas bringing forth observations. Prepares presentations, supporting documents, e.g. simplified drawings, to improve the understanding by others. Develops and prepares reports and records related to assignments or projects. Stays current on relevant maritime industry and technical research and projects; seek information and evaluates new technology with knowledge experts. Considering the position and role, the Employees will be required to perform reasonable and temporally any other job-related duties assigned by their supervisor or management. In-house advisor for Newbuild department on statutory regulations and their direct impact on architectural design. This includes fire safety related topics like space categories, structural fire protection and escapes, assembly stations arrangement, general technical issues. Participates to new projects at the early stage (concept design) for various naval architectural tasks specified for each project separately by Chief Naval Architect Technology development Participate design criteria selection and development for new projects Risk management process for new technologies, define process how to identify risks properly at early stage of project Feasibility studies for different field of technologies as needed   Key skills & experience required: Proficiency in Excel, MS Word, MS Project or equivalent, PowerPoint, Working knowledge of various computer aided design programs and analysis programs.  Good skills to analyze and develop specifications. Drawings, layouts and other technical documentation. Understanding of shipbuilding project and programming processes. Basic knowledge of SOLAS, IMO, classification rules and marine standards. Fluency in English, other languages as advantage. Excellent teamwork skills. Good skills for communication and co-operation in multicultural working environment. Willingness to travel.     Qualifications: M. Sc. Naval Architect or equal with minimum 2 years of experience in the field of naval architecture in cruise shipbuilding industry.     Physical Demands:   The physical demands described here are representative of those requirements employees must meet to perform the essential functions of this job with or without reasonable accommodations.  While performing job functions the employee is regularly required to sit, and stand, write, review and type reports, compile data, operate a pc, communicate, listen, and assess information.  The employee may move about the office complex, may travel to other office locations and may lift, push, pull or move 10-15 pounds. The employee is occasionally required to walk to the dock, ascend and descend the vessel within a construction site environment. This position may regularly travel domestically or internationally. Visual requirements include distant, close and color vision, and ability to adjust focus.     Work Environment:   The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. The environment includes work inside/outside the office, travel to other offices, as well as domestic, international, and shipboard travel. A high noise level is possible if visiting shipboard or offsite locations.   Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 17th, 2022 08:43PM Sep 17th, 2022 08:43PM Royal Caribbean Cruises Consumer Services Travel & Leisure
nyse:rcl jobs.royalcaribbeangroup.com jobs.royalcaribbeangroup.com Sep 18th, 2022 12:00AM Senior Manager Commercial Support Open Weybridge, ENG, GB, KT13 0XW Weybridge ENG GBR Aug 30th, 2022 12:00AM Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Senior Manager Commercial Support Position Summary:   Operating under the brands of Royal Caribbean and Celebrity Cruises, the Royal Caribbean Group has significant operations across EMEA. Over the coming years the business will continue to expand as it introduces new industry leading ships, with a particular focus on sourcing more guests onto our European based deployment.   Across EMEA, most of the business driven by our brands is sourced via third party trade partners. It is the back office setup and management of these trade partners which is the core purpose of this position.   The Role: The Senior Manager Commercial Support will play a key role in supporting the operational activities of our markets across EMEA. Working within the legal team, the role will be an important business partner our brand commercial teams. The core responsibilities include the ownership & production of commercial terms agreements, ensuring that all trade partners selling our product have signed agreements in place. The role will take ownership of ensuring that the legal structure of all trade partners we operate with is correctly setup in our booking systems & subsequently maintained. The Senior Manager Commercial Support will take the lead in working with our legal counsel to ensure that all commercial agreements are maintained with up to date language and terms. The role will take the lead on communicating all commission based schemes to trade partners, as well as tracking, approving & loading the subsequent commission invoices we receive. The role will have a one direct report (Senior Analyst Commercial Support) & will be responsible for motivation & development of this individual. Essential Duties and Responsibilities:   Day to day support of the EMEA Managed Markets for Commercial issues, which will include problem solving, answering queries in relation to our tactical Bonus Schemes and Commercial Terms Agreements. Work with the Legal Team and brand Commercial Teams to understand the requirements for Commercial Terms Agreements (CTA) and assist in the production of approved CTA templates, and subsequently the issuing of said agreements (to include distribution, tracking, chasing and legal filing. To assist with the preparation, issuing and tracking of brands Business Partnership Agreements where such agreements exist in a Market. Weekly validation of new Travel Agency profiles created by the Trade Support Teams within the AS400 system to ensure that new Agents being set up within the AS400 system are (a) set up correctly (b) have been issued with a Business Partnership Agreement. Tracking of BPA’s approved/disapproved by Finance to meet audit requirements. Weekly review of Agency profiles in AS400 system on pending status to ensure that a BPA has been issued to them. Regular reviews of Agency profiles on K (Service only) status to ensure that where no live bookings exist that these profiles are placed on D status (Disapproved) to meet our audit processes. Production of new Flex Commission plans for the brands as required, including a review of current assignments and re-assigning. Annual review of Flex Commission plan assignments to include any relevant changes in base Commission entitlements based on Commercial Terms Agreements being awarded for the coming year. Provide additional support to our Field Sales Team in relation to Commercial matters. Working with the Commercial Teams, gain an understanding of any tactical bonus commissions schemes being introduced and produce/send out the relevant communications of such tactical Bonus Commission schemes to Partners. Verify results from Monthly, Bi Monthly, 6 Monthly & Year End performance figures as well as tactical override scheme results, ensuring that any errors and/or omissions are identified/picked up prior to providing final summary statements/PO# to Partners. Communication to Partners of Monthly, Bi Monthly, 6 Monthly & Year End performance figures as well as tactical override scheme results, with relevant Override entitlements (to include email, statement with Purchase Order Number, distribution and filing). Production of an override commission payment tracker to clearly reflect the issuance of a purchase order number with the relevant scheme details, partner details (including vendor number) value, and status of the partners invoice. Processing of invoices received from Partners for override commissions (validation, submission to AP team, approval processing). Review/chase outstanding override invoices from Partners to ensure all are settled within the commercial year that they refer to. Day to day co-ordination of incoming departmental emails. Other ad hoc tasks.   Key skills & experience required:   Strong written and spoken English communication skills. Sales Administrative / Operations Support experience High attention to detail Additional language skills (in particular Spanish) would be strongly beneficial Experience of the Travel Industry business would be an advantage Interpersonal skills Problem solving skills and ability to use own initiative Strong Commercial awareness / Business acumen. Time management skills and ability to work under pressure Flexibility Ability to work both independently and as part of a team Strong systems literacy and numerical reasoning.  PC skills including Word and Excel Brio knowledge and PowerBI reporting would be advantageous. Knowledge of AS400 system and Trade Partners would be advantageous. Knowledge of Group system functionality is also advantageous.   Apply now » Apply now Apply Now Start applying with LinkedIn Start Please wait... a.dialogApplyBtn { display: none; } Sep 17th, 2022 08:43PM Sep 17th, 2022 08:43PM Royal Caribbean Cruises Consumer Services Travel & Leisure

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