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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Mar 11th, 2023 12:00AM
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Senior Product Manager, Transact Global
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Open
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WEX Inc
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Australia Collins St. Melbourne Office
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AUS
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Feb 15th, 2023 12:00AM
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<p><b><b>Senior Product Manager, Transact Global</b></b></p><p></p><p><span>WEX is an innovative payments and technology company leading the way in a rapidly changing environment. Our goal is to simplify the business of running a business for our customers and free them to spend more time, with less worry, on the things they love. We are on a journey to build a unified, world class user experience across our products and services and leverage customer driven innovation to power our growth and strategic initiatives. </span></p><p></p><p><span>As we lean into our mission to “simplify the business of running a business”, WEX is looking to simplify and reimagine experiences, starting from the customer perspective. We are looking for a Sr. Product Manager to own the execution and delivery of the product roadmap by collaborating across the business on the product roadmap with an emphasis on creating a simple, proactive and personalized experience. In this role, you’ll learn the end-to-end customer experience by assisting and supporting the Product Management team on their strategic roadmap. You will do this through performing and developing the following competencies: Strategic Mindset, Customer Obsessed, Results Focused, Insights Driven, Trusted Partner, Relevant Expertise.</span></p><p></p><p><b><b>About the team:</b></b></p><p><span> </span><span>Transact Global (TAG) is a modern, cloud-native, open loop card processing platform delivering card issuance, authorization decisioning, clearing and accounts receivable functions within our payments ecosystem. Our mission is to power 100% of card processing across the enterprise. Partnering with Product Solution teams, we strive to unlock commercial growth, drive innovation and build delightful experiences for all of our customers. </span><span> </span></p><p></p><p><b><b>What you’ll do:</b></b></p><ul><li><p><span>Deliver best in class experiences and enabling capabilities that delight customers and win in the market </span></p></li><li><p><span>Deeply understand the external market and customer needs to define the priorities and inspire the broader team </span></p></li><li><p><span>Build the product roadmap, define user users and drive tradeoff decisions </span></p></li><li><p><span>Invent new products and features on the customer’s behalf</span></p></li><li><p><span>Lead 1-2 scrum teams to align on mission and deliver great results iteratively</span></p></li><li><p><span>Leverages qualitative and quantitative data to measure results, inform roadmap and achieve benefit, adoption and financial results</span></p></li><li><p><span>Cross collaborates with Sr PMs / Analytics / UX on product research to come up with better and disruptive solutions</span></p></li><li><p><span>Engage in technical discussions with senior engineers to define product strategy, create value, and impact the direction of products and the business </span></p></li><li><p><span>Be a trusted partner that can present effectively to high-level stakeholders, set clear priorities and direction, and begin to build bridges across groups</span></p></li><li><p><span>Own the product end-to end by developing business models, defining and analyzing success metrics, and managing strategic projects</span></p></li></ul><p></p><p><b><b>How you’ll engage:</b></b></p><ul><li><p><i>Strategic Mindset</i><span>: Seek to understand WEX’s corporate strategy, the competitive environment and market trends and how our products can create value</span></p></li><li><p><i>Customer Obsessed</i><span>: Deeply understand our customers’ needs through customer empathy, data and prioritize work</span></p></li><li><p><i>Results Focused</i><span>: Leverage data to understand how the product is performing and prioritize work </span></p></li><li><p><i>Insights Driven</i><span>: Use qualitative and quantitative insights to drive decisions, define experiments and prioritize roadmap</span></p></li><li><p><i>Trusted Partner:</i><span> Appreciate and comprehend different points of view and share information clearly and transparently with strong collaboration while knowing when to escalate </span></p></li><li><p><i>Relevant Expertise:</i><span> Brings a deep understanding of the market, applied technologies and domain expertise, with a curiosity and learning mindset</span></p></li></ul><p></p><p><b><b>What you’ll bring: </b></b></p><ul><li><p><span>8+ years of experience as a Product Manager in a modern, data driven environment </span></p></li><li><p><span>Undergraduate degree required, advanced degree is a plus </span></p></li><li><p><span>Understand how features (micro) interface with overall product vision (macro)</span></p></li><li><p><span>Has a learning mindset to start developing hypothesis that are tested and iterated </span></p></li><li><p><span>Experience in building self-service products from scratch. Specific experience with building products for data definition, SDKs and APIs from software developers </span></p></li><li><p><span>Strong ability to think through unifying elements and common denominators; dream up user workflows and interfaces; </span></p></li><li><p><span>Familiarity with big data frameworks </span></p></li><li><p><span>Data driven approach for everything you do, understanding your customers, roadmap prioritization and measuring success. </span></p></li><li><p><span>Ability to work in an agile fashion with your teams; go broad to go narrow; build, test, iterate</span></p></li><li><p><span>Ability to nurture various projects in parallel, in different stages of maturity and velocity </span></p></li></ul><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Mar 11th, 2023 12:00AM
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Collections Advisor
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Open
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WEX Australia Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Feb 21st, 2023 12:00AM
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<p><b><b>What we offer </b></b></p><ul><li><p><b><span>Competitive salary and attractive benefits </span></b></p></li><li><p><b><span>Hybrid working</span></b></p></li><li><p><b><span>Fantastic work-life balance</span></b></p></li><li><p><b><span>Melbourne CBD location</span></b></p></li></ul><p></p><p><b><b>Job Scope</b></b></p><p><span>The Collections Advisor contributes to the profitability of the business by minimizing potential losses due to non-payment and loss of accounts by actively contacting delinquent accounts to secure payment. </span></p><p><b> </b></p><p><b><b>The role and <span>responsibilities </span></b></b></p><ul><li><p><span>While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.</span></p></li><li><p><span>Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. </span></p></li><li><p><span>To detect and appropriately act on inability to pay, cash flow or financial problems and action pursuant to Credit and Collection policies.</span></p></li><li><p><span>Communicating with customer in a courteous and professional manner by telephone to determine reason for late payment and secure future payments.</span></p></li><li><p><span>Ensuring all action details are recorded on all relevant Collections systems.</span></p></li><li><p><span>Working on various Collections queues, and ad hoc reports, to contact by telephone, email or receive telephone calls concerning overdue accounts and to collect outstanding funds.</span></p></li><li><p><span>conducting collection actions so as to meet or exceeding both individual and team goal benchmarks, and budget or forecast requirements.</span></p></li></ul><p><b> </b></p><p><b> </b></p><p><b><b>Knowledge, Skills and Personal Attributes</b></b></p><ul><li><p><span>Secondary Education (desirable) </span></p></li><li><p><span>Minimum 12 months in a collections role </span></p></li><li><p><span>Exposure to a measured and KPI based environment </span></p></li><li><p><span>Excellent verbal and written communication</span></p></li><li><p><span>Computer Literacy – Windows & MS Office tools and Email </span></p></li><li><p><span>Ability to work under pressure </span></p></li><li><p><span>Self motivated </span></p></li><li><p><span>‘Can do’ attitude</span></p></li><li><p><span>Ability to work as part of a team</span></p></li></ul><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Mar 11th, 2023 12:00AM
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DevOps Engineer
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Open
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eNett Services (Australia) Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Feb 21st, 2023 12:00AM
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<div><div>Job Description</div></div><div><div><div><div><p><b><b>Job Role/Scope</b></b></p><ul><li><p><span>The DevOps Engineer provides technical leadership, change, consulting and subject matter expertise across multiple technologies and practices to meet customer requirements for rapid service delivery, reliability, and innovation. </span></p></li><li><p><span>The role works collaboratively with key stakeholders, vendor representatives, and other IT teams/experts to deliver complex and innovative solutions in alignment with WEX strategy and architecture. </span></p></li><li><p><span>The role provides a significant opportunity to research and incorporate new technologies and processes, emphasising automation, platform evolution and enabling self-service for developers. </span></p></li><li><p><span>The role provide The DevOps Engineer provides technical leadership, change, consulting and subject matter expertise across multiple technologies and practices to meet customer requirements for rapid service delivery, reliability, and innovation. </span></p></li></ul><p></p><p><b><span>Key Job Responsibilities</span></b></p><ul><li><p><span>Responsible for architecting and maintaining cloud-native platforms, including AWS and our rapidly growing Kubernetes environment.</span></p></li><li><p><span>Actively contribute to and guide innovation in DevOps practices and incorporate agile delivery approaches and technologies that assist with developing and delivering high-quality software.</span></p></li><li><p><span>Develop and deliver efficient/repeatable infrastructure through the latest orchestration tools and Infrastructure as Code practices.</span></p></li><li><p><span>Work with a variety of internal and external stakeholders to promote and support the adoption of technologies that will automate, optimise and modernize the delivery of platforms and services.</span></p></li><li><p><span>Promote and advocate changes to software engineering and operations with the adoption of new technologies that benefit the delivery of automated, highly scalable systems.</span></p></li><li><p><span>Deliver technical consulting and subject matter expertise to technological solution projects, including pre-project, to ensure risks, interdependencies and exceptions are identified, mitigated or escalated, and solutions are formulated in alignment with Wex strategy and architecture</span><b><span>.</span></b></p></li><li><p><span>Develop high level options, conceptual approaches, technical recommendations and estimates to support the transition of system designs into operation</span></p></li><li><p><span>Improve services level by implementing performance management strategies, robust configuration management practices and automated processes</span></p></li></ul><p></p><p><b>Knowledge, Skills and personal Attributes</b></p><ul><li><p><span>5+ Years strong experience working in complex Cloud Native environments AWS and Azure.</span></p></li><li><p><span>Must be familiar with Powershell, Python, Bash and specialise in at least one of these programming language with a focus on automating processes and workflows</span></p></li><li><p><span>Strong understanding of software technologies and software patterns.</span></p></li><li><p><span>Good leadership skills and ability to engage and collaborate well with identified stakeholders.</span></p></li><li><p><span>Strong experience working with Infrastructure as Code technologies such as Terraform and Ansible.</span></p></li><li><p><span>Good understanding of IP Networking concepts.</span></p></li><li><p><span>Experience working in a PCI Compliant environment or an environment that adheres to a compliance framework.</span></p></li><li><p><span>Experience in AWS services EKS, RDS, EC2, IAM, Lambda, VPC.</span></p></li><li><p><span>Knowledge of <span>containerisation/orchestration</span> tools Docker/ECS/K8s, GitOps is a plus</span></p></li></ul></div></div></div></div><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Mar 11th, 2023 12:00AM
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Inside Sales Team Leader - APAC Fleet
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Open
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WEX Australia Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Feb 22nd, 2023 12:00AM
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<p><span>WEX is a global commerce platform that helps businesses solve their operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. </span></p><p></p><p><span>While these complexities may keep our customers up at night, they are why we get out of bed in the morning. We work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. </span></p><p></p><p><span>WEX employs more than 5,700 associates in 16 countries. Our global team of “WEXers” helps customers tackle ambitious and complex goals with innovative solutions.</span></p><p></p><p><b>Our Focus</b></p><p></p><p>We are on a mission to build a best in class inside sales function to re-ignite growth aspirations, to better leverage and maximise the benefits of marketing campaigns and to build relationships with high value SME clients, providing important intelligence and support to the various online and call centre teams within WEX that provide services to this segment.</p><p></p><p><b><span>The Opportunity </span></b></p><p></p><p><span>The Inside Sales Team Leader is charged with developing and managing inside/telesales representatives who are responsible for closing sales over the phone, as well as influencing product design, pricing and customer service functions within the WEX APAC Fleet business. Part of the development and management of the team includes designing and administering the inside/telesales representatives’ sales incentive plan, providing training, mentoring, coaching, and hiring suitable representatives as the function grows.</span></p><p></p><p><b>The Job</b></p><ul><li>Contribute to the development of, and manage the team to, a set of target customer journeys and a sales playbook or similar</li><li>Provide leadership, coaching and development of a highly functioning team (initially 3 FTE), with skills that span:<ul><li>Product knowledge</li><li>Core sales skills including prospecting, researching, active listening, rapport building, conflict management, problem solving, closing</li><li>Time management</li><li>Technology including CRM</li><li>Building good internal relationships</li></ul></li></ul><ul><li> Day to day operational running of team, managing operating rhythm and ensuring achievement of key KPI's</li><li>Agree and review annual objectives, conduct regular 1-2-1s, highlighting areas where additional training is required</li><li> Manage and motivate all Inside Sales Reps to achieve customer excellence (and a resulting improvement in NPS in the segment)</li><li>Recruit, retain and develop top talent and mentor new starters</li><li>Work cross-functionally with other teams to improve customer experience in all aspects of SME engagement, which may include product, pricing, technology, customer service or other areas of WEX</li></ul><p></p><p><b><span>The Person</span></b></p><ul><li>Possess a minimum of 3+ years’ previous experience of leading a team in a Call Centre or Telesales environment.</li><li> Proven track record in coaching and developing new and experienced sales people</li><li>Lead by example and ability to motivate a team</li><li>Able to evaluate team performance and identify areas for improvement</li><li>Highly organised, can delegate responsibilities and plan workload for team effectively</li><li>Ability to deliver excellent results in fast paced environment</li><li>Excellent communication skills</li><li>Able to become an expert in the products and services WEX offers to Fleet customers, and the markets in which it operates</li><li>Ideally experience in standing up a successful Call Centre or Inside Sales function would be highly desirable.</li></ul><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Mar 11th, 2023 12:00AM
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Inside Sales Consultant - APAC Fleet
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Open
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WEX Australia Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Feb 22nd, 2023 12:00AM
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<p><span>WEX is a global commerce platform that helps businesses solve their operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. </span></p><p></p><p><span>While these complexities may keep our customers up at night, they are why we get out of bed in the morning. We work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. </span></p><p></p><p><span>WEX employs more than 5,700 associates in 16 countries. Our global team of “WEXers” helps customers tackle ambitious and complex goals with innovative solutions.</span></p><p></p><p><b>Our Focus</b></p><p></p><p>We are on a mission to build the best in class inside sales function to re-ignite growth aspirations, maximise the benefit of marketing campaigns and to build relationships with high value SME clients, providing important intelligence and support to the various online and call centre teams within WEX that provide services to this segment.</p><p></p><p><b>The Opportunity</b></p><p></p><p>The <b>I</b>nside Sales Consultant’s key focus is to contribute to the growth of WEX Fleet APAC by acquiring new customers by closing new sales deals whilst providing a high level of sales support by ensuring internal and external queries are responded to in an efficient, professional and timely manner.</p><p></p><p><b>The Person</b></p><ul><li>Works as part of a team to acquire new business</li><li>Handling incoming/outgoing customer calls and processing new sales</li><li>Following up appropriate business leads and actively selling our products</li><li>Answering questions about product specifications and pricing</li><li>Delivering a consultative sales approach</li><li>Maintaining sales pipelines and maximising conversion rates</li><li>Consistently achieving sales targets and aspiring to exceed them</li><li>Upselling value add products & services</li><li>Accurately and efficiently enters customer information into company systems and databases</li><li>Maintains a working knowledge of products and services sold and keeping current on industry developments by reading current news or attending workshops</li><li>Liaises effectively with other teams in WEX to ensure customer requirements are met</li><li>Contributes to the team performance by sharing and implementing best practice ideas.</li></ul><p></p><p><b><span></span></b><b><span>The Job</span></b></p><ul><li>Possessing a minimum of 3 years' Tele sales experience in a proactive selling environment is preferred but not essential.</li><li>Target driven - takes accountability for reviews of own performance and their contribution against function/company KPIs</li><li>Consults with customers to offer the best solution for their needs, influencing appropriately</li><li>Articulates information to customers and stakeholders clearly and accurately</li><li>Builds good working relations with other team members and cross-functional teams</li><li>Collaborates with others when the opportunity allows</li><li>Acts as a great team member and sets a positive example to others</li><li>Fully understands WEX products, systems and processes relating to own job</li><li>Computer literate including Microsoft Office packages</li><li>Experience with using CRM systems as part of core sales function</li><li>Ability to understand the basics of the market in which WEX competes</li></ul><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Mar 11th, 2023 12:00AM
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Product Manager - Payments Platform
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Open
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eNett Services (Australia) Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Feb 22nd, 2023 12:00AM
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<p><b>Job Scope.</b></p><p>Reporting to the Business Analyst Team Lead, this role is responsible for the investigation, analysis, and conversion of customer needs into effective and sustainable solutions. This role involves liaising with internal departments as well as interacting with key partners and third parties to identify opportunities and inefficiencies and to design solutions to address the opportunities.</p><p></p><p><b>Candidate Profile.</b></p><p>We are looking for someone who possesses a strong understanding of agile concepts and themes. Additionally, the successful candidate will have a demonstrated capability in collaborating with stakeholders at all levels to deliver results. Being well-versed in business modeling, requirements definition, and management as well as excellent written and verbal communication is key.</p><p></p><p><b>Key Responsibilities.</b></p><p><i>Influence.</i></p><ul><li><p>Influence customers, suppliers, and partners at the account level.</p></li><li><p>Make decisions that influence the success of projects and team objectives.</p></li><li><p>Collaborate regularly with team members, users, and customers.</p></li><li><p>Engage to ensure that user needs are being met throughout.</p></li></ul><p></p><p><i>Complexity.</i></p><ul><li><p>Work includes a broad range of complex technical or professional activities, in a variety of contexts.</p></li><li><p><span>Investigate, define, and resolve complex issues.</span></p></li></ul><p><span></span></p><p><i>Knowledge.</i></p><ul><li><p>Have a thorough knowledge of the domain of the organisation.</p></li><li><p>Apply the knowledge effectively in unfamiliar situations and actively maintain your knowledge and contribute to the development of others.</p></li><li><p>Rapidly absorb new information and apply it effectively.</p></li><li><p>Maintain an awareness of developing practices and their application and take responsibility for driving your own development.</p></li></ul><p></p><p><i>Business Skills.</i></p><ul><li><p>Communicate fluently, verbally, and in writing, and present complex information to both technical and non-technical audiences.</p></li><li><p>Facilitate collaboration between stakeholders who share common objectives.</p></li><li><p>Apply applicable standards, methods, tools, and applications.</p></li><li><p>Understand the importance of security to your own work and the operation of the organisation. Seek specialist security knowledge or advice when required to support your work.</p></li></ul><p><br /><i>Key Competencies.</i></p><ul><li><p>Strong understanding of agile development principles.</p></li><li><p>Impeccable attention to detail and organisational skills.</p></li><li><p>Excellent written, verbal, and interpersonal communication.</p></li><li><p>Display a creative and flexible approach to meeting changing circumstances.</p></li></ul><p><br /><b>What We’d Like in You.</b></p><p><i>Required.</i></p><ul><li><p>3+ years of experience designing IT solutions.</p></li><li><p>A passion for efficient process improvements to raise the bar on customer, and teammate experiences.</p></li><li><p>Excellent verbal communication and influencing skills that provoke and incite action and accountability.</p></li><li><p>A willingness to create solutions to problems of all sizes and take calculated risks to achieve results.</p></li></ul><p></p><p><i>Desired.</i></p><ul><li><p>Ability to manage multiple tasks and expectations at the same time.</p></li><li><p>Knowledge of payments and the travel industry.</p></li></ul><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
|
wexinc.wd5.myworkdayjobs.com
|
Mar 11th, 2023 12:00AM
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Software Development Engineer
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Open
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eNett Services (Australia) Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Feb 28th, 2023 12:00AM
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<p><b>Job Scope</b></p><p>WEX is looking for an experienced Genesys Cloud Contact Center Software Engineer to design and implement scalable business solutions, leveraging a variety of Cloud and On Premise technologies. In this role, you will be responsible for both solution design and creation of Contact Center Technology across WEX. You will work with stakeholders across the company, to enable business capabilities to support WEX’s growth strategy.</p><p></p><p><b>Essential Duties and Responsibilities:</b></p><ul><li>Responsible for design, configuration, implementation and support of IVR/ACD scripts for Genesys Cloud solutions. Including:<ul><li>ACD and IVR routing rules</li><li>Menus</li><li>Users (Agent and Supervisor Skills)</li><li>Dialing lists and rules</li><li>Queue builds</li><li>Call and screen recording configuration and support</li></ul></li><li>Responsible for administration and support of Genesys Cloud solutions</li><li>Collaborate with internal partners to analyze project objectives and capability requirements, including specifications for call flows, customized applications and integrations</li><li>Provide system administration support related to customized applications, user permissions, security settings, and custom objects</li><li>Responsible for designing, developing, and testing solutions for projects of moderate to significant complexity.</li><li>Employ industry best practices to deliver world-class solutions. Ensure developed solutions remain compliant with all applicable WEX standards</li><li>Collaborate with the team to identify improvements and upgrades that will reduce cost, improve stability, and increase performance.</li><li>Engage with production support staff and remediate chronic and/or critical production support issues.</li></ul><p></p><p><b>Minimum Required Qualifications for Consideration:</b></p><ul><li><span>Minimum of 2-3 years of technical experience preferred</span></li><li>3+ years’ experience with designing and developing on Genesys Cloud or an equivalent contact center application</li><li><span>Must possess knowledge of computer software applications, operating systems, telephony systems and hardware</span></li><li>Ability to influence and communicate effectively with non-technical audiences</li><li>Excellent verbal and written communication skills</li></ul><p></p><p><b>Preferred Qualifications:</b></p><p></p><ul><li>Genesys Cloud experience strongly preferred</li><li>Genesys Cloud certification is a plus</li><li>Knowledge of SIP Protocol implementation and support</li><li>Knowledge of Genesys Cloud API’s</li><li>Network administration and support experience</li></ul><p></p><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
|
wexinc.wd5.myworkdayjobs.com
|
Mar 11th, 2023 12:00AM
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Platform Technology - Senior Devops Engineer - TAG
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Open
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eNett Services (Australia) Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Mar 1st, 2023 12:00AM
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<p><b><b>About the Role</b></b></p><p></p><p><span>As a </span>Platform DevOps Engineer <span>you will be responsible for advancing team applications and processes, working in an agile environment, and delivering value-added results that make the team, processes and applications better.</span></p><p></p><p><span>WEX is a leading and growing global provider of payment processing, information management and fleet card payment solutions. We hire people who share our passion for continuous innovation and unparalleled client service. </span></p><p></p><p><span>WEX Platform Applications are mission critical, payment processing solutions built by a small, agile team. Our teams are pushing the frontiers of payments technology and are in the process of operationalizing, scaling the product, and establishing a platform approach.</span></p><p></p><p><span>Our team works hard, covers for one another, and maintains work-life balance. We own our results and we take pride and ownership in everything we do.</span></p><p></p><p><b><span>WEX Rewards for performance!</span></b></p><p><span> </span></p><p><b>We need help!</b></p><p><span>We have a lot of work ahead of us. From new product features, to automation, to supporting micro services, there are a lot of opportunities for us to grow, and we’re looking for great people to come along for the ride.</span></p><p></p><p><b><b>Who are you?</b></b></p><p><b><b>Culturally, you are...</b></b></p><ul><li><p><span>A highly motivated engineer who loves working on small, high performing teams</span></p></li><li><p><span>Collaborative, a solid communicator, and work well with teams and stakeholders</span></p></li><li><p><span>Someone who cares deeply for team results, checks your ego at the door, and takes pride in owning results</span></p></li><li><p><span>A professional who can advocate strongly for their position and still be 100% behind a team's decisions</span></p></li><li><p><span>Comfortable balancing the need to move fast with the realities of working in a highly regulated space like payments</span></p></li><li><p><span>Passionate about continuously growing their skills</span></p></li><li><p><span>Passionate about what you do and desire to apply your skills to produce value-add results</span></p></li><li><p><span>Enjoy eating and hanging out with your team in person and virtually</span></p></li></ul><p> </p><p><b><b>Essential Duties and Responsibilities</b></b></p><ul><li><p><span>Apply and deliver all things Infrastructure / DevOps related to team applications and services</span></p></li><li><p><span>Lead and support the team to apply DevOps principles and practices</span></p></li><li><p><span>Identify and implement CI/CD methodology and philosophies for existing and new applications and services</span></p></li><li><p><span>Expand the teams knowledge on pipeline and fully automated processes</span></p></li><li><p><span>Work closely with the development, QA, and product teams ensuring a smooth integration and deployment of applications and services</span></p></li><li><p><span>Write Infrastructure as Code</span></p></li><li><p><span>Manage pipelines and deployments</span></p></li><li><p><span>Evaluate, document and propose new solutions to advance the team, applications and services</span></p></li><li><p><span>Expand the teams knowledge base on anything you may be a subject matter expert on</span></p></li></ul><p> </p><p><b><b> Indispensable Experience for Consideration</b></b></p><ul><li><p><span>Bachelor Degree in a related field or equivalent experience</span></p></li><li><p><span>Technical and Cultural Lead Experience</span></p></li></ul><ul><li><p><span>4+ years of development experience in any language</span></p></li><li><p><span>3+ years of experience developing infrastructure as code using Terraform or AWS Cloudformation</span></p></li><li><p><span>2+ years of experience automating Cloud-based applications and services</span></p></li><li><p><span>Experience with continuous integration/continuous delivery - CI/CD</span></p></li><li><p><span>Experience with Linux, containerization and container orchestration like Kubernetes</span></p></li><li><p><span>Experience with one or more of Azure DevOps, Github Actions, Jenkins, Argo</span></p></li><li><p><span>Experience working with development teams translating requirements into designs and automated workflows</span></p></li><li><p><span>Experience with shell scripting languages such as Python, Bash</span></p></li><li><p><span>Experience with at least one first class language ( Golang preferred ) </span></p></li><li><p><span>Experience leveraging containerization and container orchestration</span></p></li><li><p><span>Experience with MongoDB</span></p></li><li><p><span>Experience with basic networking and protocols</span></p></li><li><p><span>Can pick up new technology and switch between tech stacks quickly</span></p></li><li><p><span>Has advanced problem solving and troubleshooting skills</span></p></li><li><p><span>Has a “can do” attitude and works well in a team environment</span></p></li><li><p><span>Has the ability to prioritize and organize work tasks for maximum efficiency</span></p></li><li><p><span>Has the ability to document clear/precise instructions for process and procedures</span></p></li><li><p><span>Has good verbal and written communication skills</span></p></li><li><p><span>Is assertive and not afraid to speak up with their point of view and ideas</span></p></li></ul><p> </p><p><b><b>Preferred Experience</b></b></p><ul><li><p><span>Experience working on agile teams to deliver software iteratively </span></p></li><li><p><span>Experience with Agile Lifecycle tools like Confluence and JIRA and or Azure DevOps</span></p></li><li><p><span>Experience with designing and architecting applications</span></p></li><li><p><span>Experience with logging, metrics and monitoring tools like DataDog and Splunk</span></p></li><li><p><span>Experience with the fuel business and transaction processing</span></p></li><li><p><span>Experience with Multi-cloud solutions - Azure, Google, Amazon</span></p></li><li><p><span>Experience with different types of compliance (PCI, SOC, HIPAA) </span></p></li><li><p><span>Cloud Certifications - AWS Architect preferred</span></p></li></ul><p></p><p></p><p></p><p></p>
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Mar 11th, 2023 09:41AM
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Mar 11th, 2023 09:41AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Dec 25th, 2022 12:00AM
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Customer Service Advisor
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Open
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WEX Australia Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Dec 5th, 2022 12:00AM
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<p><b>Excited to grow in your career?</b></p><ul><li>Do you have a passion for customer service and interaction?</li><li>Are you driven to meet targets in customer service excellence?</li><li>Do you take pride in understanding your clients’ business needs?</li><li>Do you want to join a growing organisation with the opportunity to grow your career?</li></ul><p>If the answer is yes - then we are keen to hear from you as our Customer Service Team is on the lookout for their next superstar!</p><p></p><p><b>What we offer</b></p><ul><li>Competitive salary and attractive benefits</li><li>Hybrid working</li><li>Fantastic work-life balance</li><li>Melbourne CBD location</li></ul><p></p><p><b>What is the role?</b></p><p>You will contribute to WEX Australia's continued reputation in the market as leaders in customer service by ensuring the first time resolution of any customer queries.</p><p>As part of a strong and supportive team that puts our customers first, you’ll deliver an exceptional level of customer service as well as reaching customer satisfaction targets.</p><p>We have both permanent and fixed term positions available working Monday to Friday between (8:30am – 8:00pm) on a rotating roster, with work on public holidays.</p><p></p><p><b>What you’ll be doing:</b></p><ul><li>Communicate with customers verbally via telephone calls and in writing regarding account/transaction queries</li><li>Review complaints concerning billing or service rendered and escalate as required</li><li>Educate customers regarding procedures, costs and restrictions</li><li>Cancel, reissue and maintain customer accounts as required</li><li>Maintain accurate records and associated documentation within the card management system</li><li>Actively participate in work and quality improvement programs</li><li>Actively promote the WEX products.</li></ul><p></p><p><b>What you’ll bring:</b></p><ul><li>Previous experience working in a customer service capacity </li><li>Demonstrated ability to work towards SLA and KPI targets</li><li>Strong attention to detail with the ability to adhere to administrative requirements</li><li>Good multitasking ability</li><li>Excellent verbal and written communication skills with strong customer service values</li><li>Computer literacy – Windows & MS Office tools including Gmail</li></ul><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div><p></p><p></p><p></p><p></p>
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Dec 25th, 2022 09:13AM
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Dec 25th, 2022 09:13AM
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WEX
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Industrials
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Support Services
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nyse:wex
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wexinc.wd5.myworkdayjobs.com
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wexinc.wd5.myworkdayjobs.com
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Dec 25th, 2022 12:00AM
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Collections Advisor
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Open
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WEX Australia Pty Ltd
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Australia Collins St. Melbourne Office
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AUS
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Dec 14th, 2022 12:00AM
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<p><b><b>What we offer </b></b></p><ul><li><p><b><span>Competitive salary and attractive benefits </span></b></p></li><li><p><b><span>Hybrid working</span></b></p></li><li><p><b><span>Fantastic work-life balance</span></b></p></li><li><p><b><span>Melbourne CBD location</span></b></p></li></ul><p></p><p><b><b>Job Scope</b></b></p><p><span>The Collections Advisor contributes to the profitability of the business by minimizing potential losses due to non-payment and loss of accounts by actively contacting delinquent accounts to secure payment. </span></p><p><b> </b></p><p><b><b>The role and <span>responsibilities </span></b></b></p><ul><li><p><span>While adhering to company policies and procedures, demonstrates good customer service skills while initiating outbound calls and receiving inbound calls from customers.</span></p></li><li><p><span>Negotiates account resolution and accurately inputs and documents actions within the collection systems while maintaining company performance and productivity standards. </span></p></li><li><p><span>To detect and appropriately act on inability to pay, cash flow or financial problems and action pursuant to Credit and Collection policies.</span></p></li><li><p><span>Communicating with customer in a courteous and professional manner by telephone to determine reason for late payment and secure future payments.</span></p></li><li><p><span>Ensuring all action details are recorded on all relevant Collections systems.</span></p></li><li><p><span>Working on various Collections queues, and ad hoc reports, to contact by telephone, email or receive telephone calls concerning overdue accounts and to collect outstanding funds.</span></p></li><li><p><span>conducting collection actions so as to meet or exceeding both individual and team goal benchmarks, and budget or forecast requirements.</span></p></li></ul><p><b> </b></p><p><b> </b></p><p><b><b>Knowledge, Skills and Personal Attributes</b></b></p><ul><li><p><span>Secondary Education (desirable) </span></p></li><li><p><span>Minimum 12 months in a collections role </span></p></li><li><p><span>Exposure to a measured and KPI based environment </span></p></li><li><p><span>Excellent verbal and written communication</span></p></li><li><p><span>Computer Literacy – Windows & MS Office tools and Email </span></p></li><li><p><span>Ability to work under pressure </span></p></li><li><p><span>Self motivated </span></p></li><li><p><span>‘Can do’ attitude</span></p></li><li><p><span>Ability to work as part of a team</span></p></li></ul><p></p><p></p><p></p><p></p>
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Dec 25th, 2022 09:13AM
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Dec 25th, 2022 09:13AM
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WEX
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Industrials
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Support Services
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