Job Listings

Track Aptean hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Date Added Date Updated GICS Sector GICS Industry
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Senior Director, R&D Open Development Mississauga, Ontario, CA Mississauga ON CAN Sep 16th, 2019 12:00AM <p>Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!</p> <p>&nbsp;</p> <p> </p> <p>The Director, R&amp;D is able to manage across product lines. S/he should have professional qualifications with extensive work experience and advanced people management/ interpersonal skills. This is a leadership position, with high accountability, responsible for identifying its function&rsquo;s linkages across the organization and developing appropriate processes and road maps for the function. S/he should be an expert in Product Engineering with in-depth knowledge of multiple products and able to evaluate, choose and implement processes.</p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">Responsibilities</span></strong></p> <ul> <li>Expert in project and people management</li> </ul> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Senior Director, R&D Open Development Toronto, CA Toronto ON CAN Sep 16th, 2019 12:00AM <p>Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!</p> <p>&nbsp;</p> <p> </p> <p>The Director, R&amp;D is able to manage across product lines. S/he should have professional qualifications with extensive work experience and advanced people management/ interpersonal skills. This is a leadership position, with high accountability, responsible for identifying its function&rsquo;s linkages across the organization and developing appropriate processes and road maps for the function. S/he should be an expert in Product Engineering with in-depth knowledge of multiple products and able to evaluate, choose and implement processes.</p> <p>&nbsp;</p> <p><strong><span style="text-decoration: underline;">Responsibilities</span></strong></p> <ul> <li>Expert in project and people management</li> </ul> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Product Owner, Manufacturing Software Open Development Mississauga, Ontario, CA Mississauga ON CAN Sep 17th, 2019 12:00AM <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="text-decoration: underline; box-sizing: border-box; font-family: Calibri; color: #000000;">About Aptean</span></strong></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;">Aptean&nbsp; provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today&rsquo;s fast-paced, highly competitive&nbsp;economy, organizations don&rsquo;t have time to waste forcing homegrown&nbsp;software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds &ndash; with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That is why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.</span></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;">Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean&rsquo;s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. </span></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;">Aptean uses its core values of <strong style="box-sizing: border-box; font-weight: 700;">Drive For Results, Win Together, Foster Innovation, and Be Courageous</strong> to guide its employee community to serve every customer in every geography and market.</span></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="text-decoration: underline; box-sizing: border-box;">About Role</span></strong></span></p> <p><span style="font-family: Verdana, sans-serif; color: black;">The Business Analyst is responsible for </span><span style="font-family: Verdana, sans-serif;">developing detailed use cases and functional requirements of </span><span style="font-family: Verdana, sans-serif; color: black;">complex scope using standard concepts and principles. S/he works as a fully contributing team member, under broad guidance. S/he should be able to apply own judgment and independently determine a course of action to execute it, post review.&nbsp; S/he is responsible for coaching, guiding and mentoring junior members in the team to help them scale up faster.</span></p> <p><strong><span style="font-family: Verdana, sans-serif; color: #1e2321;">Knowledge: </span></strong><span style="font-family: Verdana, sans-serif; color: #1e2321;">A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.</span></p> <p><strong><span style="font-family: Verdana, sans-serif; color: #1e2321;">Complexity:</span></strong><span style="font-family: Verdana, sans-serif; color: #1e2321;"> Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.</span></p> <p> <strong><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: #1e2321;">Supervision:</span></strong><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: #1e2321;"> </span><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: black;">Normally receives little instruction on day-to-day work, general instructions on new assignments</span><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: #1e2321;">.</span></p> <ol> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Provides solutions to issues utilizing judgment. Highly-skilled and proficient. Works on complex projects. </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Responsible for understanding both technical and business concepts, and communicating those concepts to the architects and development teams. </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Works closely with Product Managers to develop detailed use cases and functional requirements that are based on system knowledge, domain expertise and research. </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Works with Product Architects and Development teams to design technical solutions that will address business concepts/problems presented. </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Works closely with Product Managers and Software Architects during software design and planning process to understand high level functional requirements and the business problems.</span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Conduct business /systems analysis for new features being proposed. Performs systems analysis on changes on incremental enhancements suggested. Creates detail use cases that captures detailed requirements. </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Works with product architects and product developers in proposing appropriate solution design for all suggested features and enhancements. </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Works with Product Manager to apply stack ranking values and set use case priority base on business urgency and priorities.&nbsp; </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Participates in test planning. Performs acceptance on completed use cases during development cycle. Documents new and existing system design and functions.</span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Works with Technical Writers on end user and system documentation, reviews and approves documentations. Provide training on new features added to the software to internal groups in preparation for release readiness. </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Keep updated on recent developments in business architecture, requirements methodologies and tools, business process modeling and tools and industry best practices.</span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Helps to evolve the organization's business expertise in order to better support our customers' current and future needs.</span></li> </ol> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Implementation Consultant, Finance & Accounting Software Open Professional Services Toronto, Ontario, CA Toronto ON CAN Nov 14th, 2019 12:00AM <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: #000000; font-family: Calibri; box-sizing: border-box;">Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!&nbsp;</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Open Sans',sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="color: #000000; font-family: Calibri; text-decoration: underline; box-sizing: border-box;">About Aptean</span></strong></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Open Sans',sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: #000000; font-family: Calibri; box-sizing: border-box;">Aptean&nbsp; provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today&rsquo;s fast-paced, highly competitive&nbsp;economy, organizations don&rsquo;t have time to waste forcing homegrown&nbsp;software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds &ndash; with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That is why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Open Sans',sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: #000000; font-family: Calibri; box-sizing: border-box;">Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean&rsquo;s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. </span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; font-family: 'Open Sans',sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: #000000; font-family: Calibri; box-sizing: border-box;">Aptean uses its core values of <strong style="box-sizing: border-box; font-weight: 700;">Drive For Results, Win Together, Foster Innovation, and Be Courageous</strong> to guide its employee community to serve every customer in every geography and market.</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: #000000; font-family: Calibri; box-sizing: border-box;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="text-decoration: underline;">About Role</span></strong></span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: black; font-family: Verdana,sans-serif; box-sizing: border-box;">Provide application consulting and support to Aptean customers.&nbsp; Participate as a member of the implementation team to deploy new projects, and/or provide on-going support to their existing installation.&nbsp; &nbsp;Consult with customers in the configuration and usage of application modules; research and resolves problems and issues. Manage customer expectations and foster positive business relationships with all customers.</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: black; font-family: Verdana,sans-serif; box-sizing: border-box;">Requires interface with customers and other team members. May involve travel to customer sites.</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="color: #1e2321; font-family: Verdana,sans-serif; box-sizing: border-box;">Knowledge: </span></strong><span style="color: #1e2321; font-family: Verdana,sans-serif; box-sizing: border-box;">A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="color: #1e2321; font-family: Verdana,sans-serif; box-sizing: border-box;">Complexity:</span></strong><span style="color: #1e2321; font-family: Verdana,sans-serif; box-sizing: border-box;"> Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="color: black; font-family: Verdana,sans-serif; box-sizing: border-box;"> <strong style="box-sizing: border-box; font-weight: 700;"><span style="color: #1e2321; font-family: Verdana,sans-serif; font-size: 10pt; box-sizing: border-box;">Supervision:</span></strong><span style="color: #1e2321; font-family: Verdana,sans-serif; font-size: 10pt; box-sizing: border-box;"> </span><span style="color: black; font-family: Verdana,sans-serif; font-size: 10pt; box-sizing: border-box;">Normally receives little instruction on day-to-day work, general instructions on new assignments</span><span style="color: #1e2321; font-family: Verdana,sans-serif; font-size: 10pt; box-sizing: border-box;">.</span></span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <ol style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-top: 0in; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Consulting Services</span></li> <ul style="box-sizing: border-box; margin-bottom: 0px; margin-top: 0in;"> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Provide consulting services to customers based on Aptean&rsquo;s service delivery methodology and procedures; services engagements may include implementation consulting, upgrade consulting, training, testing, and/or process improvement consulting.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Effectively work on multiple projects simultaneously.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Work collaboratively with project manager and project team to deliver projects on time, on budget, on schedule.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Submit time and expenses punctually each week.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Maintain a professional appearance when onsite with customers.</span></li> </ul> </ol> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #000000; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 3pt; margin-left: 40px; margin-right: 0px; margin-top: 3pt; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">2. Incident Resolution</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <ol style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-top: 0in; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <ul style="box-sizing: border-box; margin-bottom: 0px; margin-top: 0in;"> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Provide expert solutions to complex customer problems in a timely manner by receiving, clarifying and investigating incidents.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Take ownership of and follow-through with all priority customer incidents.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Offer complete and timely explanations to customers throughout the incident resolution process and ensure that customers&rsquo; staff fully understand issue, its resolutions and means for prevention.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Clearly and concisely document all customer interaction and all steps taken to resolve incidents.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Observe trends and recommend improvements to product design, documentation or implementation and create necessary enhancement requests.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Work with R&amp;D and product line team to expedite incident resolution and ensure seamless delivery of support service to customers.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Determine when issues need to be escalated.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Set severity levels with customers.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">May be assigned escalated tickets.</span></li> </ul> </ol> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #000000; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 3pt; margin-left: 40px; margin-right: 0px; margin-top: 3pt; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">3. Knowledge Management</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <ol style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-top: 0in; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <ul style="box-sizing: border-box; margin-bottom: 0px; margin-top: 0in;"> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Expand expertise within the product.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Attend training sessions offered and use self-study tools; assist with peer training as needed.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Contribute to a customer focused environment that encourages information sharing, team-based resolution activity, cross training and an absolute focus on resolving customer incidents as quickly and effectively as possible.</span></li> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Create KB articles and documents using the Knowledge Centered Support (KCS) methodology, to be published and shared both internally and with the customer base.</span></li> </ul> </ol> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <p style="box-sizing: border-box; color: #000000; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 10pt; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 3pt; margin-left: 40px; margin-right: 0px; margin-top: 3pt; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">4. Communication</span></p> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline; list-style-type: circle; list-style-position: inside; white-space: normal; box-sizing: border-box; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span> <ol style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,Calibri,Arial,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-top: 0in; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"> <ul style="box-sizing: border-box; margin-bottom: 0px; margin-top: 0in;"> <li style="box-sizing: border-box; color: #000000; font-size: 10pt; font-style: normal; font-weight: 400; margin-bottom: 3pt; margin-top: 3pt;"><span style="font-family: Verdana, sans-serif; box-sizing: border-box;">Ensure that all internal and external customer interactions are handled professionally and with the highest level of service, follow-through and consistently keep commitments.</span></li> <li style="box-sizing: border-box;"><span style="font-family: Verdana,sans-serif; font-size: 10pt; box-sizing: border-box;">Ensure a professional communication manner when in-person or on the phone at all times.</span></li> </ul> </ol> <span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-align: left; color: #333333; text-transform: none; text-indent: 0px; letter-spacing: normal; text-decoration: none; word-spacing: 0px; display: inline !important; list-style-type: circle; list-style-position: inside; white-space: normal; orphans: 2; font-size-adjust: none; font-stretch: normal; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff;"> </span><span style="font: 400 14px/1.4285 'Helvetica Neue',Helvetica,Arial,sans-serif; text-alig Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Director or Senior Manager, Customer Support Open Support Mississauga, Ontario, CA Mississauga ON CAN Nov 14th, 2019 12:00AM <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;">Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!!&nbsp;</span></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="text-decoration: underline; box-sizing: border-box; font-family: Calibri; color: #000000;">About Aptean</span></strong></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;">Aptean&nbsp; provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today&rsquo;s fast-paced, highly competitive&nbsp;economy, organizations don&rsquo;t have time to waste forcing homegrown&nbsp;software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds &ndash; with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. That is why over 2,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.</span></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;">Aptean is focused on providing products and solutions to customers in specific verticals. Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean&rsquo;s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. </span></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;">Aptean uses its core values of <strong style="box-sizing: border-box; font-weight: 700;">Drive For Results, Win Together, Foster Innovation, and Be Courageous</strong> to guide its employee community to serve every customer in every geography and market.</span></p> <span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; display: inline; white-space: normal; box-sizing: border-box; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; color: #333333;"> </span><span style="text-align: left; text-transform: none; text-indent: 0px; letter-spacing: normal; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; text-decoration: none; word-spacing: 0px; white-space: normal; orphans: 2; float: none; -webkit-text-stroke-width: 0px; background-color: #ffffff; display: inline !important; font-family: 'Open Sans', sans-serif; color: #333333;"> </span> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="box-sizing: border-box; font-family: Calibri; color: #000000;"><strong style="box-sizing: border-box; font-weight: 700;"><span style="text-decoration: underline; box-sizing: border-box;">About Role</span></strong></span></p> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: #000000;">Manage product team that is responsible for the overall success and retention of existing customers; work with cross-functional teams to resolve customer issues, ensure customer engagement, and identify opportunities for expanded customer success and value creation.</span></p> <p><strong><span style="font-family: Verdana, sans-serif; color: #1e2321;">Scope: </span></strong><span style="font-family: Verdana, sans-serif; color: #1e2321;">Establishes operational objectives and work plans, and delegates assignments to subordinates. Senior management reviews objectives to determine success of operation. Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect.</span></p> <p><strong><span style="font-family: Verdana, sans-serif; color: #1e2321;">Complexity:</span></strong><span style="font-family: Verdana, sans-serif; color: #1e2321;"> Works on issues where analysis of situations or data requires an in-depth knowledge of organizational objectives. Implements strategic policies when selecting methods, techniques, and evaluation criteria for obtaining results. Establishes and assures adherence to budgets, schedules, and work plans, and performance requirements.</span></p> <p><strong><span style="font-family: Verdana, sans-serif; color: #1e2321;">Supervision: </span></strong><span style="font-family: Verdana, sans-serif; color: black;">Manages activities of two or more sections or departments. Exercises supervision in terms of costs, methods, and staffing. In some instances, may have subordinate team leads.</span></p> <p style="box-sizing: border-box; color: #333333; font-family: &amp;quot;Open Sans&amp;quot;,sans-serif; font-size: 14px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; margin-bottom: 10px; margin-left: 0px; margin-right: 0px; margin-top: 0px; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;"><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: #000000;"> <strong><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: #1e2321;">Interaction:</span></strong><span style="font-size: 10pt; font-family: Verdana, sans-serif; color: #1e2321;"> Regularly interacts with senior management or executive levels on matters concerning several functional areas, divisions, and/or customers. Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship.</span></span></p> <ol> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Serves as project or program lead, taking ownership for strategic and/or large or complex project(s)/product development.&nbsp; Develops a detailed project plan and executes on that plan.&nbsp; Proactively keeps stakeholders updated on the status and if the project slips, develops a mitigation or contingency plan. Identifies a roll out strategy and measures uptake post implementation (if applicable).</span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Takes ownership for execution of the services/policies/programs/technology/products for your functional area across the organization.&nbsp; Seeks to ensure the short-term and long term perspective are balanced, noting any risks and opportunities and making recommendations to continue to drive the function towards its goals. Seeks out opportunities to continue to deliver value to the customer.&nbsp;&nbsp; Is able to provide data/metrics/reports and documentation to speak to the health and progress of their functional area.</span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Actively participates as part of the management team.&nbsp; Willing shares ideas, feedback, supporting their peers by responding to their requests (i.e. review materials, provide content/input) that adds value and is done in a timely manner.&nbsp; Contributes to the strategy and planning process to ensure actions and tasks align with the functional strategy.</span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Has defined business metrics and can readily explain what is happening with the business and why (Laces, Retention Rates, Price Increases, Pipeline, Forecasts). Includes lead metrics.&nbsp; Proactively shares authentic metrics that are communicated openly and honestly.&nbsp; Is comfortable presenting metrics to any level of audience.&nbsp; Will seek to improve/revise metrics as the business or environment changes.&nbsp;&nbsp; </span></li> <li style="color: #000000; font-size: 10pt; font-style: normal; font-weight: 400;"><span style="font-family: Verdana, sans-serif;">Is brought in to resolve complex escalations for the functions/regions/products/technology they support.&nbsp; Asks probing questions to ensure they get to root cause and implements changes to reduce the risk of re-occurrence.</span></li> </ol> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Senior Operations Director Open Executive Northampton, England, GB GBR Oct 15th, 2019 12:00AM <p>Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! </p> <p><strong><span style="text-decoration: underline;">About Aptean</span></strong></p> <p>Aptean&nbsp;provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today&rsquo;s fast-paced, highly competitive&nbsp;economy, organizations don&rsquo;t have time to waste forcing homegrown&nbsp;software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds &ndash; with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. </p> <p>That&rsquo;s why over&nbsp;4,100+&nbsp;highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations. Aptean is focused on providing products and solutions to customers in specific verticals. </p> <p>Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean&rsquo;s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. </p> <p>Aptean uses its core values of <strong>Drive for Results, Win Together, Foster Innovation, and Be Courageous</strong> to guide its employee community to serve every customer in every geography and market.</p> <p><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span></p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB" style="color: #1f497d;">Role Summary</span></strong><span lang="EN-GB" style="color: #1f497d;">:<span style="mso-tab-count: 1;"> </span>The Senior Operating Director (Sr. Ops Dir.) will be the &lsquo;right hand&rsquo; person to the COO. The Sr. Ops Dir. Will work with the COO and General Managers (GMs) to:</span></p> <p><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;">C<span lang="EN-GB" style="color: #1f497d;">ollect and analyse the metrics and KPIs across all GM groups</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;">T<span lang="EN-GB" style="color: #1f497d;">o create / modify and apply consistent standards, processes and practices across the GM functions (Product Management, Services and Support)</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;">E<span lang="EN-GB" style="color: #1f497d;">nsure adherence to best practices and review of effectiveness to improve the execution of the GM group functions</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;">O<span lang="EN-GB" style="color: #1f497d;">perate as part of the management team to analyse the business and develop / execute on improvement initiatives</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;">L<span lang="EN-GB" style="color: #1f497d;">ead strategic initiatives set by the COO and GMs</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Work with the GMs in acquisition integration activities for the business operations functions.</span></li> </ul> <p><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span></p> <p style="margin-left:18.0pt;"><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span></p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB" style="color: #1f497d;">Responsibilities</span></strong><span lang="EN-GB" style="color: #1f497d;">:</span></p> <p style="margin-left:18.0pt;"><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d; font-family: Wingdings;">&sect;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp; </span></span><span lang="EN-GB" style="color: #1f497d;">Processes / Systems</span></li> </ul> <ul> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">NPS</span><span lang="EN-GB" style="mso-ascii-font-family: Calibri;mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font: minor-latin;"></span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">At-risk customer management</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span><span lang="EN-GB" style="font: 7pt Wingdings; font-size-adjust: none; font-stretch: normal;"></span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font: 7pt Wingdings; font-size-adjust: none; font-stretch: normal;">&nbsp;</span><span lang="EN-GB" style="color: #1f497d;">Renewal pro-active and reactive analysis</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Support chat bots</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Better Support systems</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Manage India CoE instead Services and Support groups </span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font: minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin; mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;"></span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Manage open-air and salesforce admin for support, services etc.</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin;mso-hansi-font-family:Calibri;mso-hansi-theme-font: minor-latin;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;"></span></li> </ul> <p style="margin-left:99.0pt;"><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d; font-family: Wingdings;">&sect;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp; </span></span><span lang="EN-GB" style="color: #1f497d;">Metrics and standardization</span></li> </ul> <ul> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Consistent training , scoring &nbsp;and measurement of support teams and individuals</span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Consistent training , scoring &nbsp;and measurement of Services teams and individuals</span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Consistent training , scoring &nbsp;and measurement of Product manager and Business leaders </span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Measure the efficiencies</span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">PS project quality, execution and profitability tracking</span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Continuous analysis of metrics and suggesting process and people improvements</span></li> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="color: #1f497d;">Utilization and exception reporting</span></li> </ul> <p style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;">&nbsp;</p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d; font-family: Wingdings;">&sect;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp; </span></span><span lang="EN-GB" style="color: #1f497d;">Part of the management team</span></li> </ul> <ul> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font: 7pt Wingdings; color: #1f497d; font-size-adjust: none; font-stretch: normal;">&nbsp; </span><span lang="EN-GB" style="color: #1f497d;">Take the number crunching work away from GMs and Business leaders so that they are more effective</span></li> </ul> <ul> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font: 7pt Wingdings; color: #1f497d; font-size-adjust: none; font-stretch: normal;">&nbsp; </span><span lang="EN-GB" style="color: #1f497d;">Report the effectiveness of retention, support, services, profitability etc. for all products and groups </span></li> </ul> <p style="margin-left:99.0pt;"><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d; font-family: Wingdings;">&sect;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp; </span></span><span lang="EN-GB" style="color: #1f497d;">Lead strategic initiatives</span></li> </ul> <ul> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font: 7pt Wingdings; color: #1f497d; font-size-adjust: none; font-stretch: normal;">&nbsp;</span><span lang="EN-GB" style="color: #1f497d;">Help COO and GMs in leading strategic initiatives e.g. services skills transformation , support to CoE</span></li> </ul> <p style="margin-left:99.0pt;"><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d; font-family: Wingdings;">&sect;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp; </span></span><span lang="EN-GB" style="color: #1f497d;">Acquisition integration of your functions </span></li> </ul> <ul> <li style="margin-left:54.0pt;text-indent:-18.0pt; mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font: 7pt Wingdings; color: #1f497d; font-size-adjust: none; font-stretch: normal;">&nbsp;</span><span lang="EN-GB" style="color: #1f497d;">Collaborating with M&amp;A integration team in integrating the support and services functions</span></li> </ul> <p style="margin-left:126.0pt;"><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span><span lang="EN-GB" style="mso-ascii-font-family:Calibri;mso-ascii-theme-font:minor-latin; mso-hansi-font-family:Calibri;mso-hansi-theme-font:minor-latin;mso-bidi-font-family: Calibri;mso-bidi-theme-font:minor-latin;"></span></p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB" style="color: #1f497d;">Work experience</span></strong><span lang="EN-GB" style="color: #1f497d;">:</span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Degree qualified</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Must have operated in both a Services environment and a Support environment for over 10 years</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Must have run a Services and/or Support organisation for over 5 years</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Must have successfully managed multi-location team </span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Must be a self-starter and be able to work proactively in a busy and every changing company</span><span lang="EN-GB" style="font: 7pt Wingdings; color: #1f497d; font-size-adjust: none; font-stretch: normal;"></span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="font: 7pt Wingdings; color: #1f497d; font-size-adjust: none; font-stretch: normal;">&nbsp;</span><span lang="EN-GB" style="color: #1f497d;">Must be able to maintain accuracy in deliverables and meet challenging deadlines while handling multiple projects</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Must be able to interact with c-level and senior colleagues with confidence and ease</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Must possess solid leadership qualities with proven business results</span></li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">Must be a strong facilitator with excellent written and oral communication skills. </span></li> </ul> <p style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="color: #1f497d;">&nbsp;</span></p> <p style="mso-margin-top-alt:auto;background:white;"><span style="mso-fareast-language:EN-CA;">If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!</span></p> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Internal Recruiter Open Human Resources Northampton, England, GB GBR Oct 17th, 2019 12:00AM <p>Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! </p> <p><strong><span style="text-decoration: underline;">About Aptean</span></strong></p> <p>Aptean&nbsp;provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today&rsquo;s fast-paced, highly competitive&nbsp;economy, organizations don&rsquo;t have time to waste forcing homegrown&nbsp;software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds &ndash; with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. </p> <p>That&rsquo;s why over&nbsp;4,100+&nbsp;highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations. Aptean is focused on providing products and solutions to customers in specific verticals. </p> <p>Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean&rsquo;s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. </p> <p>Aptean uses its core values of <strong>Drive for Results, Win Together, Foster Innovation, and Be Courageous</strong> to guide its employee community to serve every customer in every geography and market.</p> <p><strong>General Job Summary</strong></p> <p>Aptean is currently offering the opportunity to join the EMEA team as an &nbsp;an internal recruiter.&nbsp; Working closely with the wider business to assist with all things recruitment related, you will play an integral role in&nbsp; the development and delivery of efficient recruitment to all hiring managers within Aptean.</p> <p><strong>Hours, Pay &amp; Location</strong></p> <p><strong>Role:</strong> Internal Recruiter (Junior)</p> <p><strong>Location:</strong> Northampton </p> <p><strong>Hours: </strong>Monday &ndash; Friday 9am &ndash; 17.30pm </p> <p><strong>Salary:</strong> Competitive, annual bonus, private medical cover &amp; more. </p> <p><strong>Principal Duties and Responsibilities </strong></p> <ul> <li>Sourcing, contacting and liaising with high calibre candidates</li> <li>Contacting our internal managers to discuss and help fulfil their recruitment needs</li> <li>Arranging, coordinating and overseeing interviews</li> <li>Dealing with a variety of administrative tasks associated with the recruitment process</li> <li>Understanding the importance of your role as the first point of contact for new team members, and the need for you to excite and inspire prospective candidates</li> <li>Writing, reviewing and placing adverts in appropriate jobs boards and managing the relationship with them</li> <li>Updating our recruitment CRM </li> <li>Managing external agencies</li> <li>Managing and updating the internal vacancy list accordingly</li> <li>Advertising all vacancies and managing add response</li> <li>Screening all candidates obtaining information to present to hiring managers</li> <li>Ensuring we have all documentation in order for HR to process the offer of employment.</li> </ul> <p><strong>Skills &amp; Abilities</strong></p> <ul> <li><strong>Able to build good relationships globally across the business</strong></li> <li><strong>Excellent written &amp; verbal communication skills </strong></li> <li><strong>Provide alternative solutions to hiring the best talent </strong></li> </ul> <p><strong>Work Experience</strong></p> <ul> <li><strong>Ideally 1-2 years&rsquo; experience within an in-house or agency background. </strong></li> <li><strong>Educated to a degree level (Preferred)</strong></li> <li><strong>Knowledge of recruitment job boards e.g. LinkedIn Recruiter</strong></li> </ul> <p>If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!</p> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Renewals Analyst Open Professional Services Northampton, England, GB GBR Oct 17th, 2019 12:00AM <p><span style="color: rgb(51, 51, 51); font-family: 'Times New Roman',serif; font-size: 10pt;"><strong><span style="text-decoration: underline;">Renewals Analyst - Northampton UK&nbsp;</span></strong></span></p> <p><span style="color: rgb(51, 51, 51); font-family: 'Times New Roman',serif; font-size: 10pt; text-decoration: underline;"><strong>General Job Summary&nbsp;</strong></span></p> <p><span style="color: black; font-family: 'Times New Roman',serif; font-size: 10pt;">The Renewals Analyst (RA) role is a key individual contributor on a high performing team that consistently delivers market leading retention rates. The RA will manage an assigned set of clients and partners with a focus on maintaining retention and increasing ARR.&nbsp;&nbsp;The RA works in conjunction with the Customer Advocate to deliver timely quotes and close rates for their specific customers&rsquo; renewals,&nbsp;while working cross-functionally with Business Leaders and Account Management to solicit updates and feedback on deliverables related to renewals processing closures.</span></p> <p><span style="color: black; font-family: 'Times New Roman',serif; font-size: 10pt;">The RA must have an eye for detail, able to organize their workload, be comfortable in communicating the maintenance value proposition, managing negotiations, writing proposals, completing renewals, meeting deadlines, can handle pressure and closing sales of add-on/upgraded support service programs. Each RA will be contributing to a revenue quota as well as specific targets for renewal rates within their assigned territory. RAs will also work as a team with license sales personnel on new maintenance agreement proposals for customers. The assigned territory may have direct customers and/or Channel Partner accounts assigned.</span></p> <p><strong><span style="color: black; font-family: 'Times New Roman',serif; font-size: 10pt; text-decoration: underline;">Scope&nbsp;</span></strong></p> <p><strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">Knowledge:&nbsp;</span></strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position.</span></p> <p><strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">Complexity:</span></strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">&nbsp;Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise.</span></p> <p><strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">Supervision:</span></strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">&nbsp;</span><span style="color: black; font-family: 'Times New Roman',serif; font-size: 10pt;">Normally receives little instruction on day-to-day work, general instructions on new assignments</span><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">. Responsible for prioritizing and self-managing workload.&nbsp;</span></p> <p><span style="color: black; font-family: 'Times New Roman',serif; font-size: 10pt;"><strong><span style="text-decoration: underline;">Principal Duties and Responsibilities&nbsp;</span></strong></span></p> <ol> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Protect and grow the maintenance revenue stream and proactively manage assigned accounts.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Manage basic negotiations and share lessons learned with less experienced RAs on any proposals and negotiations.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Process maintenance renewal activities following defined processes and systems, ensuring timely and accurate maintenance renewals are in place for all open agreements.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Manage a revenue quota and participate in frequent forecast reviews of assigned territory.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Work closely with Customers or Channel Partners to ensure that all renewals are paid to Aptean on or before due date.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Manage the relationships with the customers/partners assigned to them with regard to their contracts for maintenance and support, ensuring good communications and high customer retention.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Build relationships with those influencers and decision makers regarding maintenance renewals within each of their customers.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Maintain good industry and business knowledge and have an excellent level of product knowledge as is relevant for assigned customers/partners.</span></li> <li style="color: #333333;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Effectively communicate company messages, value propositions, etc. verbally and in writing.</span></li> <li style="color: #1e2321;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Enhance customer connections in a manner which ensures customer retention and high $/$ renewal rates as measured by quarterly renewal rates.</span></li> <li style="color: #1e2321;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Assist broader account team to provide seamless customer interaction.</span></li> <li style="color: #1e2321;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Enter Pivotal follow up notes on in progress renewal accounts</span></li> <li style="color: #1e2321;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Responsible for quoting all renewals 100 days + prior to the term expiration date noted per renewal in Pivotal</span></li> <li style="color: #1e2321;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Responsible for maintaining a renewal quote status of 90+ days</span></li> <li style="color: #1e2321;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Update lost opportunities with the correct reason code</span></li> <li style="color: #1e2321;"><span style="font-family: 'Times New Roman',serif; font-size: 10pt;">Review and update in progress pipeline daily to ensure renewals completion</span></li> <li style="color: #1e2321;"><span style="color: black; font-family: 'Times New Roman',serif; font-size: 10pt;">All other duties as assigned</span></li> </ol> <p><strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt; text-decoration: underline;">Work Experience</span></strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">&nbsp;</span></p> <p><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">Entry level to mid-range (1-3+ years of experience) in Sales or Renewals or Account Management or a similar customer-facing role. Customer Service and Project Management experience a plus.&nbsp;<span style="background: silver;">A European second language would be desirable.</span></span></p> <p><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;"></span></p> <p><strong><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt; text-decoration: underline;">Knowledge, Skills and Abilities</span></strong></p> <ul style="list-style-type: disc;"> <li style="color: #333333;"><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">Advanced Microsoft skills including Word, Excel, PowerPoint, Outlook</span></li> <li style="color: #333333;"><span style="color: rgb(30, 35, 33); font-family: 'Times New Roman',serif; font-size: 10pt;">Excellent sales, negotiation skills and objection handling skills</span></li> </ul> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM SaaS Administrator Open IT Northampton, England, GB GBR Nov 6th, 2019 12:00AM <p>Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! </p> <p><strong><span style="text-decoration: underline;">About Aptean</span></strong></p> <p>Aptean&nbsp;provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today&rsquo;s fast-paced, highly competitive&nbsp;economy, organizations don&rsquo;t have time to waste forcing homegrown&nbsp;software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds &ndash; with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. </p> <p>That&rsquo;s why over&nbsp;4,100+&nbsp;highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations. Aptean is focused on providing products and solutions to customers in specific verticals. </p> <p>Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean&rsquo;s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. </p> <p>Aptean uses its core values of <strong>Drive for Results, Win Together, Foster Innovation, and Be Courageous</strong> to guide its employee community to serve every customer in every geography and market.</p> <p><strong style="mso-bidi-font-weight:normal;">Associate SaaS Administrator</strong></p> <p><span style="text-decoration: underline;">Role Summary</span></p> <p>Responsible for providing a high-level service and satisfaction on a technical and functional level in resolving problems related to the Product Line SaaS Environment and the product line. Administering production SaaS systems/services and managing, maintaining cloud-based environments and relevant applications &amp; software. To assist in developing the platform and environment to increase its functionality and stability. Working with customers and internal teams to ensure the highest system uptime and availability. Reports to the team lead or Customer Support Manager for the assigned product area and will have frequent contact with the peers and other members of the Customer Solutions, R&amp;D, and Account Management departments.</p> <p><span style="text-decoration: underline;">Duties and Responsibilities</span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Monitoring of staging/production cloud services and applications</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Assist in the Product Line SaaS project work, which involves researching, investigating, documenting, presenting any findings and outcomes.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Clearly and concisely documenting all platform changes and supporting information for approval as dictated by the change process.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>To work on and manage BAU / day to day tasks and assisting with testing when required</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>To follow standards of work and policies that are in place and evidencing of such work where required as dictated by company accreditation (e.g. SOC2), if applicable.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>To provide support to the wider Customer Solutions team in a timely manner by receiving, clarifying and investigating incidents raised to the Product Line SaaS team.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Offer complete and timely technical explanations throughout the incident resolution process and ensure that the requester of the incident fully understands the issue, its resolution and if relevant, the means for prevention.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Ensure that all internal and external interactions are handled professionally and with the highest level, follow-through and consistently keep commitments.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Acquire and maintain current knowledge of relevant products and service offerings.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Develop sound understanding across all areas within the Product Line SaaS team and wider Support team.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Attend training sessions offered and assist with peer training as needed</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Create knowledgebase / wiki articles and documents to be shared with customers and peers.</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>SaaS platform support, such as monthly patching windows, platform upgrades, emergency issues impacting the platform which may requiring immediate investigation and action, one-off planned changes to address platform stability &amp; optimisation</li> <li style="text-indent:-18.0pt;mso-list:l3 level1 lfo1;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Due to the nature of the SaaS environment, some out-of-hours work will be expected to support and maintain the environment so limit customer disruption</li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Work Experience </span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l4 level1 lfo2;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Typically requires a minimum of 1-2 years of related experience.</li> <li style="text-indent:-18.0pt;mso-list:l4 level1 lfo2;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Previous experience in providing technical customer support.</li> <li style="text-indent:-18.0pt;mso-list:l4 level1 lfo2;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Previous experience in a Server Administration role or Software Application Support role</li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Knowledge &ndash; Required</span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo3;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Working knowledge of Amazon Web Services (AWS) or other cloud platforms (like Azure)</li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo3;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Experience supporting and maintaining Window Server and database environments</li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo3;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Understanding of relational databases and web applications</li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo3;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Experience querying in Transact-SQL or similar SQL language</li> <li style="text-indent:-18.0pt;mso-list:l1 level1 lfo3;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Understanding of IIS and website administration</li> <li>&nbsp;</li> </ul> <p><span style="text-decoration: underline;">Knowledge - Preferred</span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l2 level1 lfo4;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Understanding of networks</li> <li style="text-indent:-18.0pt;mso-list:l2 level1 lfo4;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Understanding of .Net framework</li> <li style="text-indent:-18.0pt;mso-list:l2 level1 lfo4;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Experience in working with one or more of the following: HTML, XML, JavaScript, ASP.NET</li> <li style="text-indent:-18.0pt;mso-list:l2 level1 lfo4;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Basic knowledge of using PowerShell and batch files</li> <li style="text-indent:-18.0pt;mso-list:l2 level1 lfo4;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Knowledge of up-to-date programming languages such as C#, Java</li> </ul> <p>&nbsp;</p> <p><span style="text-decoration: underline;">Skills and Abilities </span></p> <ul> <li style="text-indent:-18.0pt;mso-list:l0 level1 lfo5;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Good personal computer and business solutions software skills&nbsp;</li> <li style="text-indent:-18.0pt;mso-list:l0 level1 lfo5;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Ability to work independently and as part of a team</li> <li style="text-indent:-18.0pt;mso-list:l0 level1 lfo5;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Excellent time management and organizational skills</li> <li style="text-indent:-18.0pt;mso-list:l0 level1 lfo5;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Must have excellent verbal and written communication skills</li> <li style="text-indent:-18.0pt;mso-list:l0 level1 lfo5;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Strong analytical problem solving and decision-making skills</li> <li style="text-indent:-18.0pt;mso-list:l0 level1 lfo5;"><span style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span>Display strong work ethic and do whatever it takes to get the job done</li> </ul> <p>If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!</p> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM
private:aptean www.aptean.com www.aptean.com Jan 18th, 2020 12:00AM Functional Consultant Open Professional Services Birmingham, England, GB GBR Nov 14th, 2019 12:00AM <p>Would you like to be a part of the organization where high energy meets intellect? If you get excited by solving puzzles and working in a collaborative environment, then Aptean wants to work with you!! </p> <p><strong><span style="text-decoration: underline;">About Aptean</span></strong></p> <p>Aptean&nbsp;provides very specific industries with very specific ERP, supply chain management, and customer experience solutions. In today&rsquo;s fast-paced, highly competitive&nbsp;economy, organizations don&rsquo;t have time to waste forcing homegrown&nbsp;software, spreadsheets, and one-size-fits-all solutions to do things they were never designed to do. Aptean is on a mission to end those workarounds &ndash; with industry-specific solutions instead of generic software, expert support instead of making you go it alone, and a steady influx of new ideas instead of the status quo. </p> <p>That&rsquo;s why over&nbsp;4,100+&nbsp;highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations. Aptean is focused on providing products and solutions to customers in specific verticals. </p> <p>Our products are rich in feature and functionality and delivered on premise, SaaS and Hybrid delivery models. Aptean&rsquo;s products deliver value at lowest total cost of ownership and scale with needs of our customers. Most of our products and solutions are leaders in the vertical market segments they serve. </p> <p>Aptean uses its core values of <strong>Drive for Results, Win Together, Foster Innovation, and Be Courageous</strong> to guide its employee community to serve every customer in every geography and market.</p> <p>&nbsp;</p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB">Microsoft Dynamics Nav Functional Consultant </span></strong></p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB">Objective of the Role: </span></strong></p> <p><span lang="EN-GB"><span style="mso-spacerun:yes;">&nbsp;</span>To take the consultant role within the application delivery team for Dynamics NAV (including 3rd party applications such as Jet Reports). Reporting to the NAV Business Professional Services Manager, the right person will provide effective delivery of consultancy, through quality of implementation and delivery and knowledge of Microsoft Dynamics NAV products and services. <br /> Be a team player working closely with other members of service delivery, i.e. Managed Services and other NAV consultants and Developers. </span></p> <p><span lang="EN-GB" style="mso-spacerun:yes;">&nbsp;</span></p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB">Key Responsibilities: </span></strong></p> <p style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Consulting &ndash; covering all aspects; including presales and supporting the sales team, product demonstrations, analysis, implementation and training of end users utilising primarily Dynamics NAV 2015, 2016 and 2019 </span></p> <p style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Business and process analysis </span></p> <p style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Documenting &lsquo;as-is&rsquo; and &lsquo;to-be&rsquo; within accurate and detailed scoping documents </span></p> <p style="text-indent:-18.0pt;mso-list:l1 level1 lfo1;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Liaising with developers and clients &ndash; act as a point of communication<span style="mso-spacerun:yes;">&nbsp; </span><br /> Quality Assurance &amp; Documentation </span></p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB">Knowledge and Expertise: </span></strong></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Over 5 years Dynamics NAV consultancy experience </span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Strong understanding of Microsoft Dynamics NAV 2009/2013/2015/2016<span style="mso-spacerun:yes;">&nbsp; </span></span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Experience of providing Pre-Sales Demonstrations </span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Experience of working on full life cycle implementations across multiple versions of Dynamics NAV </span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Excellent communication and problem solving skills </span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Excellent understanding and knowledge of core Microsoft Dynamics NAV modules </span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Microsoft SQL Server understanding<span style="mso-spacerun:yes;">&nbsp;&nbsp; </span></span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Ability to create high quality functional documentation and strong requirements gathering skills.<span style="mso-spacerun:yes;">&nbsp; </span></span></p> <p><strong style="mso-bidi-font-weight:normal;"><span lang="EN-GB">Person Specification: </span></strong></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Highly confident with providing support and training to users</span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Strong attention to detail and a keen desire to deliver the highest quality solutions to customers<span style="mso-spacerun:yes;">&nbsp; </span>Experience across a number of industries &ndash; ideally strong finance experience</span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Business analysis</span></p> <p style="text-indent:-18.0pt;mso-list:l0 level1 lfo2;"><span lang="EN-GB" style="font-family: Symbol;">&middot;<span style="font: 7pt 'Times New Roman'; font-size-adjust: none; font-stretch: normal;">&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; </span></span><span lang="EN-GB">Client facing skills </span></p> <p>If you are determined to give your best every day and you are seeking an opportunity to work with an amazing group of people, then apply online today!</p> Jan 17th, 2020 09:27PM Jan 17th, 2020 09:27PM

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