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private:bestmadeco
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www.bestmadeco.com
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boards.greenhouse.io
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Oct 30th, 2019 12:00AM
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Retail Sales Associate
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Open
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Retail
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|
Los Angeles, California, United States
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Los Angeles
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CA
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USA
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Oct 29th, 2019 12:00AM
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|
<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live. We are currently seeking exceptional candidates to help craft and tell these stories.</p>
<p><strong>Job Description:</strong></p>
<p>Best Made is seeking a <strong>part-time, seasonal Sales Associate for our 145 LaBrea Blvd. location</strong>. This role is meant for someone who will work with an inspired, passionate retail team working closely to ensure and cultivate an exceptional customer experience. </p>
<p><strong>Responsibilities: </strong></p>
<ul>
<li>Manage time and tasks effectively without supervision, and provide solutions.</li>
<li>Approaches customer experience with a genuine spirit and attitude towards sharing quality information and service by building customer relationships.</li>
<li>Ensure seamless execution of the brand experience by leading the team to engage, develop and maintain relationships with all customers.</li>
<li>Lead by example and inspire the team to effectively uncover the customer's needs and present appropriate solutions.</li>
<li>Provide expert product and brand knowledge to support team development and customer awareness.</li>
<li>Communicate positively about the brand as both an employee and ambassador.</li>
<li>Diligently follow daily and weekly task lists.</li>
</ul>
<p><strong>You have: </strong></p>
<ul>
<li>A knowledge and love of the outdoors, apparel &amp; gear.</li>
<li>Experience in a retail store.</li>
<li>A passion for delivering world-class customer experiences, going above and beyond the call.</li>
<li>Excellent people skills - a strong communicator, approachable and engaging.</li>
<li>Ability to demonstrate initiative.</li>
<li>Flexible schedule, ability to work consistent weekend shifts.</li>
<li>Strong work ethic with a desire to grow career through integrity, hard work, and achieving results.</li>
<li>Ability to work in a team setting.</li>
</ul>
<p> </p>
<p> </p>
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Oct 30th, 2019 12:29AM
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Oct 30th, 2019 12:29AM
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Best Made Company
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|
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private:bestmadeco
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www.bestmadeco.com
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boards.greenhouse.io
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Oct 26th, 2019 12:00AM
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Sales Associate
|
Open
|
Retail
|
|
Los Angeles, California, United States
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Los Angeles
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CA
|
USA
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Oct 22nd, 2019 12:00AM
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|
<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live. We are currently seeking exceptional candidates to help craft and tell these stories.</p>
<p><strong>Job Description:</strong></p>
<p>Best Made is seeking a <strong>part-time, seasonal Sales Associate for our 145 LaBrea Blvd. location</strong>. This role is meant for someone who will work with an inspired, passionate retail team working closely to ensure and cultivate an exceptional customer experience. </p>
<p><strong>Responsibilities: </strong></p>
<ul>
<li>Manage time and tasks effectively without supervision, and provide solutions.</li>
<li>Approaches customer experience with a genuine spirit and attitude towards sharing quality information and service by building customer relationships.</li>
<li>Ensure seamless execution of the brand experience by leading the team to engage, develop and maintain relationships with all customers.</li>
<li>Lead by example and inspire the team to effectively uncover the customer's needs and present appropriate solutions.</li>
<li>Provide expert product and brand knowledge to support team development and customer awareness.</li>
<li>Communicate positively about the brand as both an employee and ambassador.</li>
<li>Diligently follow daily and weekly task lists.</li>
</ul>
<p><strong>You have: </strong></p>
<ul>
<li>A knowledge and love of the outdoors, apparel &amp; gear.</li>
<li>Experience in a retail store.</li>
<li>A passion for delivering world-class customer experiences, going above and beyond the call.</li>
<li>Excellent people skills - a strong communicator, approachable and engaging.</li>
<li>Ability to demonstrate initiative.</li>
<li>Flexible schedule, ability to work consistent weekend shifts.</li>
<li>Strong work ethic with a desire to grow career through integrity, hard work, and achieving results.</li>
<li>Ability to work in a team setting.</li>
</ul>
<p> </p>
<p> </p>
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Oct 26th, 2019 12:31AM
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Oct 26th, 2019 12:31AM
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Best Made Company
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|
|
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private:bestmadeco
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www.bestmadeco.com
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boards.greenhouse.io
|
May 21st, 2019 12:00AM
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Retail Associate
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Open
|
Retail
|
|
Los Angeles, California, United States
|
Los Angeles
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CA
|
USA
|
May 20th, 2019 12:00AM
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|
<p><em><span style="font-weight: 400;">In our quest to empower people to reconnect with their hands and nature, Best Made has developed a collection of finely crafted goods that expresses our vision of beautiful utility. Our products and stories inspire the makers, tinkerers, and curiosity seekers who discover us to embark with confidence on adventures that take them from the workshop to the woodshed, from the backyard to the backcountry. In a world where true quality is increasingly rare, we extend the reassuring promise that our products are the best and our relationships with customers are paramount. We pride ourselves on the knowledge and support we offer, and on the collaborative spirit that makes Best Made a great place to work.</span></em></p>
<p><span style="font-weight: 400;">Best Made Company seeking a part-time Retail Associate to work in our Los Angeles retail store. The role reports directly to the Store Manager. </span></p>
<p><strong>RESPONSIBILITIES:</strong></p>
<ul>
<li><span style="font-weight: 400;"> Approach customer experience with a genuine spirit and attitude; share quality information and service to build customer relationships</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure seamless execution of the brand experience by engaging, developing, and maintaining relationships with all customers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Inspire the team to effectively uncover the customer's needs and present appropriate solutions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide expert product and brand knowledge to support team development and customer awareness</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Communicate positively about the brand as both an employee and ambassador</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Diligently follow daily and weekly task lists</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage time and tasks efficiently without supervision</span></li>
</ul>
<p><strong>PREREQUISITES:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Retail experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge and love of the outdoors, apparel, and gear</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for delivering world-class customer experiences and going above and beyond</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent people skills: strong communicator, approachable, and engaging</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to demonstrate initiative</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Flexible schedule; willingness to work consistent weekend shifts</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong work ethic with a desire to grow career through integrity, hard work, and achieving results</span></li>
</ul>
<p><strong>Best Made Company is the right place for you if you thrive in an environment that is:</strong></p>
<p><span style="font-weight: 400;">Fast-paced and rapidly evolving</span></p>
<p><span style="font-weight: 400;">Results-driven</span></p>
<p><span style="font-weight: 400;">Customer-focused</span></p>
<p><span style="font-weight: 400;">Innovative </span></p>
<p><span style="font-weight: 400;">Collaborative</span></p>
<p><span style="font-weight: 400;">High-integrity</span></p>
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May 21st, 2019 11:26AM
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May 21st, 2019 11:26AM
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Best Made Company
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|
|
|
private:bestmadeco
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www.bestmadeco.com
|
boards.greenhouse.io
|
May 24th, 2019 12:00AM
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AP/AR Specialist
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Open
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Finance and Accounting
|
|
Brooklyn, 11226, New York, New York, United States
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|
|
|
May 22nd, 2019 12:00AM
|
|
<p><span style="font-weight: 400;">We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live.</span></p>
<p><span style="font-weight: 400;">Best Made is seeking an AP/AR Specialist who is passionate about omni-channel retail. This role will work cross-functionally to ensure the proper recognition, control, and timeliness of AP/AR.</span></p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li><span style="font-weight: 400;">Onboard new vendors and customers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Process AP invoices and manage approvals; which require PO matching, variance resolution, adjustments for landed cost, and supplier deposits</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Prepare and issue wholesale customer invoices and RTV credit memos</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure expense reports comply with Company expense policy and verify receipts &amp; approvals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Process credit card transactions for all Corporate credit cards on a regular basis</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Respond to vendor, customer, and BMC e-mails/requests in a timely manner</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Prepare AP/AR reports for weekly review and approvals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support applications for credit and manage collections</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist with Accounting close cycle by identifying necessary accruals</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Process year-end 1099 forms</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ad-Hoc Reporting and Analyses</span></li>
</ul>
<p><strong>Who You Are: </strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor's Degree in Accounting preferred</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">5+ years operational experience in retail business models required</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience using NetSuite or similar ERP highly preferred</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with Bill.com and/or Expensify preferred</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Proficient data entry, Excel and Word Skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Attention to detail and desire to have accurate, timely and meaningful reporting</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Articulate with excellent verbal and written communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to think creatively, highly-driven and self-motivated</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity</span></li>
</ul>
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May 24th, 2019 07:19AM
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May 24th, 2019 07:19AM
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Best Made Company
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|
|
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private:bestmadeco
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www.bestmadeco.com
|
boards.greenhouse.io
|
May 25th, 2019 12:00AM
|
Fabric Manager
|
Open
|
Production & Sourcing
|
|
Brooklyn, 11226, New York, New York, United States
|
|
|
|
May 16th, 2019 12:00AM
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|
<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live. We are currently seeking exceptional candidates to help craft and tell these stories.</p>
<p>Best Made Co. is seeking a Fabric Manager to support our Product Development team in leading sourcing, development and production of materials across apparel and accessories. This role will partner with Design, PD and Merchandising to ensure design intent, quality and cost parameters are achieved. This is an exciting opportunity to be part of a growing team and establish new processes that enable efficiency and improvement. The role will report into the Direct or Product Development.</p>
<p><strong>Responsibilities</strong></p>
<ul>
<li>Create and maintain materials library and seasonal materials masters.</li>
<li>Partner with design and merchandising to source seasonal materials.</li>
<li>Partner with mills and suppliers on all fabric development.</li>
<li>Track all fabric developments and strong follow up on materials for sampling- availability, MOQ, cost and testing.</li>
<li>Proactively manage sample yardage ready dates for all categories and troubleshoot where necessary.</li>
<li>Work with PD to stage proto and sample yardage.</li>
<li>Review mill testing, action third party testing and ensure all materials meet Best Made quality standards. Ensure all Test Reports are filed in proper shared drive.</li>
<li>Communicate material related status updates and material issues/resolutions at weekly meetings with design.</li>
<li>Own lapdip process – launch, review and approve lab dips at both sample and bulk stage.</li>
<li>Own print process – launch, review and approve all strike-offs at both sample and bulk stage.</li>
<li>Review FDS on all adopted fabrics, ensuring content, and construction details identified meet cost parameter guidelines. Ensure all FDS are filed in the proper shared drive. </li>
<li>Manage all copyright documentation and communication with overseas and legal department.</li>
<li>Proactively manage bulk yardage lead times &amp; communicate bulk greige booking dates and ready dates to PD team.</li>
<li>Approve all bulk material cuttings.</li>
<li>Attend fabric shows to gain perspective on innovation and trends.</li>
</ul>
<p>Who You Are:</p>
<ul>
<li>6 years of work experience in Materials</li>
<li>Bachelor’s Degree in Fashion</li>
<li>Experienced in executing custom developments for both wovens and cut &amp; sew knits</li>
<li>Experienced in material construction and composition across wovens, knits including natural fibers and synthetics</li>
<li>Someone with an extensive mill network and long standing industry relationships</li>
<li>Someone with strong computer skills: Microsoft Office</li>
<li>A self-starter with strong verbal and written communication skills</li>
<li>A team player and strong work ethic</li>
<li>Meticulous &amp; highly organized</li>
<li>A multi-tasker who can prioritize work on a continual basis, and work with limited supervision</li>
</ul>
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May 25th, 2019 07:07AM
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May 25th, 2019 07:07AM
|
Best Made Company
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|
|
|
private:bestmadeco
|
www.bestmadeco.com
|
boards.greenhouse.io
|
Oct 28th, 2019 12:00AM
|
Sales Associate
|
Open
|
Retail
|
|
Los Angeles, California, United States
|
Los Angeles
|
CA
|
USA
|
Oct 22nd, 2019 12:00AM
|
|
<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live. We are currently seeking exceptional candidates to help craft and tell these stories.</p>
<p><strong>Job Description:</strong></p>
<p>Best Made is seeking a <strong>part-time, seasonal Sales Associate for our 145 LaBrea Blvd. location</strong>. This role is meant for someone who will work with an inspired, passionate retail team working closely to ensure and cultivate an exceptional customer experience. </p>
<p><strong>Responsibilities: </strong></p>
<ul>
<li>Manage time and tasks effectively without supervision, and provide solutions.</li>
<li>Approaches customer experience with a genuine spirit and attitude towards sharing quality information and service by building customer relationships.</li>
<li>Ensure seamless execution of the brand experience by leading the team to engage, develop and maintain relationships with all customers.</li>
<li>Lead by example and inspire the team to effectively uncover the customer's needs and present appropriate solutions.</li>
<li>Provide expert product and brand knowledge to support team development and customer awareness.</li>
<li>Communicate positively about the brand as both an employee and ambassador.</li>
<li>Diligently follow daily and weekly task lists.</li>
</ul>
<p><strong>You have: </strong></p>
<ul>
<li>A knowledge and love of the outdoors, apparel &amp; gear.</li>
<li>Experience in a retail store.</li>
<li>A passion for delivering world-class customer experiences, going above and beyond the call.</li>
<li>Excellent people skills - a strong communicator, approachable and engaging.</li>
<li>Ability to demonstrate initiative.</li>
<li>Flexible schedule, ability to work consistent weekend shifts.</li>
<li>Strong work ethic with a desire to grow career through integrity, hard work, and achieving results.</li>
<li>Ability to work in a team setting.</li>
</ul>
<p> </p>
<p> </p>
|
|
|
|
|
Oct 28th, 2019 12:22AM
|
Oct 28th, 2019 12:22AM
|
Best Made Company
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|
|
|
private:bestmadeco
|
www.bestmadeco.com
|
boards.greenhouse.io
|
Oct 29th, 2019 12:00AM
|
Sales Associate
|
Open
|
Retail
|
|
Los Angeles, California, United States
|
Los Angeles
|
CA
|
USA
|
Oct 22nd, 2019 12:00AM
|
|
<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live. We are currently seeking exceptional candidates to help craft and tell these stories.</p>
<p><strong>Job Description:</strong></p>
<p>Best Made is seeking a <strong>part-time, seasonal Sales Associate for our 145 LaBrea Blvd. location</strong>. This role is meant for someone who will work with an inspired, passionate retail team working closely to ensure and cultivate an exceptional customer experience. </p>
<p><strong>Responsibilities: </strong></p>
<ul>
<li>Manage time and tasks effectively without supervision, and provide solutions.</li>
<li>Approaches customer experience with a genuine spirit and attitude towards sharing quality information and service by building customer relationships.</li>
<li>Ensure seamless execution of the brand experience by leading the team to engage, develop and maintain relationships with all customers.</li>
<li>Lead by example and inspire the team to effectively uncover the customer's needs and present appropriate solutions.</li>
<li>Provide expert product and brand knowledge to support team development and customer awareness.</li>
<li>Communicate positively about the brand as both an employee and ambassador.</li>
<li>Diligently follow daily and weekly task lists.</li>
</ul>
<p><strong>You have: </strong></p>
<ul>
<li>A knowledge and love of the outdoors, apparel &amp; gear.</li>
<li>Experience in a retail store.</li>
<li>A passion for delivering world-class customer experiences, going above and beyond the call.</li>
<li>Excellent people skills - a strong communicator, approachable and engaging.</li>
<li>Ability to demonstrate initiative.</li>
<li>Flexible schedule, ability to work consistent weekend shifts.</li>
<li>Strong work ethic with a desire to grow career through integrity, hard work, and achieving results.</li>
<li>Ability to work in a team setting.</li>
</ul>
<p> </p>
<p> </p>
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|
Oct 29th, 2019 12:28AM
|
Oct 29th, 2019 12:28AM
|
Best Made Company
|
|
|
|
private:bestmadeco
|
www.bestmadeco.com
|
boards.greenhouse.io
|
Jun 7th, 2019 12:00AM
|
Senior Manager, Customer Experience & Client Services
|
Open
|
E-Commerce
|
|
Brooklyn, 11226, New York, New York, United States
|
|
|
|
May 29th, 2019 12:00AM
|
|
<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live. We are currently seeking exceptional candidates to help craft and tell these stories.</p>
<p>Our Customer Experience &amp; Client Services team builds lasting, quality, and meaningful relationships with our customers, acting as brand ambassadors and first point of contact.</p>
<p>Best Made Co. is seeking a <strong>Sr. Manager, Customer Experience &amp; Client Services</strong> to lead and inspire our CX team. You’ll ensure our customers have exceptional and authentic experiences and our operations are constantly improving.</p>
<p>This role will report directly into the VP of Ecommerce.</p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li>Lead and empower a small, growing team to create meaningful and quality experiences for Best Made’s customers</li>
<li>As the functional head of the department, develop strategic initiatives that drive customer satisfaction &amp; LTV, and team efficiency</li>
<li>Direct all operations of Best Made’s customer experience team across all digital platforms (website, phone, email, chat &amp; social media) &amp; coordinate with retail teams</li>
<li>Be the primary advocate for the Best Made customer, representing the voice of the brand and balancing the needs of the customer with those of the business</li>
<li>Drive operational improvement to create an effortless experience for the customer and serve as point of escalation for customer issues</li>
<li>Evaluate and implement new systems and processes to lift team efficiency and consolidate workflows</li>
<li>Build out proactive clienteling and sales capabilities of existing CX team to grow order frequency and AOV of non-VIP existing client base to VIP-eligible level</li>
<li>Design and implement effective outreach processes to engage current customers and reconnect with lapsed customers</li>
<li>Develop customer loyalty program for non-VIP clients; devise methods to surprise &amp; delight customers</li>
<li>Act as a key partner in cross-functional projects, frequently collaborating with Retail, Operations, Finance, Marketing, HR, Technology, Product Development, and Merchandising &amp; Planning</li>
<li>Monitor and disseminate weekly, monthly and quarterly customer experience dashboards to the executive team</li>
<li>Develop and manage annual budget</li>
<li>Define team structure and growth path</li>
<li>Coach and support team members to achieve individual and company goals. Encourage growth and development, keeping team engaged and happy.</li>
</ul>
<p><strong>WHO YOU ARE</strong></p>
<ul>
<li>4 - 5 years of experience leading a customer-facing e-commerce team with proven record of delivering best in class service and sales results</li>
<li>Empathetic nature with a relentlessly optimistic attitude.</li>
<li>Passion for building authentic relationships</li>
<li>An expert communicator with outstanding written, verbal, conversational, and improvisational communication skills.</li>
<li>An adaptable, quick learner</li>
<li>A strategic thinker with strong project management skills</li>
<li>An excellent problem solver</li>
<li>A team player who can collaborate cross-functionally as well as act as champion and voice of the customer</li>
<li>An analytical thinker who can use quantitative and qualitative feedback to create feedback loops and drive change</li>
<li>Attention to detail and desire to have accurate, timely and meaningful reporting</li>
<li>Ability to think creatively, highly-driven and self-motivated</li>
<li>Experience leading, building, and coaching team members</li>
<li>Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity</li>
<li>Bachelor’s Degree</li>
</ul>
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Jun 7th, 2019 02:55AM
|
Jun 7th, 2019 02:55AM
|
Best Made Company
|
|
|
|
private:bestmadeco
|
www.bestmadeco.com
|
boards.greenhouse.io
|
Jun 7th, 2019 12:00AM
|
Controller
|
Open
|
Finance and Accounting
|
|
Brooklyn, 11226, New York, New York, United States
|
|
|
|
May 30th, 2019 12:00AM
|
|
<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live.</p>
<p>Best Made is looking for a seasoned Controller with a strong foundation in omni-channel retail and exceptional interpersonal skills. This role will oversee financial reporting in compliance with GAAP standards as well as have opportunities to be hands-on in the financial forecasting and budgeting processes. You will be expected to have a strong understanding of ECommerce, POS, and inventory system controls and understand their impact on financial results.</p>
<p><strong>Responsibilities:</strong></p>
<ul>
<li>Drive implementation of best-in-class processes and procedures and improve internal controls</li>
<li>Monthly financial close and reporting packages</li>
<li>Analyze and communicate overall financial performance and results of business units</li>
<li>Manage all aspects of Company cash-flow; including weekly, monthly, and long-range cash projections</li>
<li>Manage audit requests of BMC related to the annual audit of parent Company</li>
<li>Closely monitor inventory valuation, build and assembly process within ERP</li>
<li>Closely monitor sales and margin recognition on a continuing basis</li>
<li>Partner with Senior Management to prepare and monitor effective forecasting and budgeting</li>
<li>Work closely with parent Company and cross-functionally across BMC to successfully implement new initiatives as they relate to accurate financial reporting</li>
<li>Tax compliance and planning</li>
<li>Ad-Hoc Reporting and Analyses</li>
</ul>
<p><strong>Who You Are:</strong></p>
<ul>
<li>Bachelor's Degree in Accounting; CPA highly preferred</li>
<li>6-8 years experience with a combination of Big 4 and retail business models</li>
<li>Experience in Cost Accounting a plus</li>
<li>Experience using NetSuite or similar ERP highly preferred</li>
<li>Advanced Microsoft Excel and PowerPoint skills required</li>
<li>Ability to travel to parent Company in San Francisco, CA at least 4x per year</li>
<li>Track record of implementing and changing processes in a high growth environment</li>
<li>Experience leading, building, and coaching team members</li>
<li>Attention to detail and desire to have accurate, timely and meaningful reporting</li>
<li>Articulate with excellent verbal and written communication skills</li>
<li>Ability to think creatively, highly-driven and self-motivated</li>
<li>Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity</li>
</ul>
<p> </p>
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Jun 7th, 2019 02:55AM
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Jun 7th, 2019 02:55AM
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Best Made Company
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private:bestmadeco
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www.bestmadeco.com
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boards.greenhouse.io
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Jun 8th, 2019 12:00AM
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Senior Manager, Customer Experience & Client Services
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Open
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E-Commerce
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Brooklyn, 11226, New York, New York, United States
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May 29th, 2019 12:00AM
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<p>We are a brand that inspires and enables customers to get outside and embark on a life of meaningful experiences. Our origins are firmly embedded in design, and — be it the layout of our catalog or the layout of our store — we seek to constantly deliver compelling, and thoughtful brand experiences. We love to make things and, as a result, content – captivating stories of our product and our people, in the worlds where they live. We are currently seeking exceptional candidates to help craft and tell these stories.</p>
<p>Our Customer Experience &amp; Client Services team builds lasting, quality, and meaningful relationships with our customers, acting as brand ambassadors and first point of contact.</p>
<p>Best Made Co. is seeking a <strong>Sr. Manager, Customer Experience &amp; Client Services</strong> to lead and inspire our CX team. You’ll ensure our customers have exceptional and authentic experiences and our operations are constantly improving.</p>
<p>This role will report directly into the VP of Ecommerce.</p>
<p><strong>KEY RESPONSIBILITIES</strong></p>
<ul>
<li>Lead and empower a small, growing team to create meaningful and quality experiences for Best Made’s customers</li>
<li>As the functional head of the department, develop strategic initiatives that drive customer satisfaction &amp; LTV, and team efficiency</li>
<li>Direct all operations of Best Made’s customer experience team across all digital platforms (website, phone, email, chat &amp; social media) &amp; coordinate with retail teams</li>
<li>Be the primary advocate for the Best Made customer, representing the voice of the brand and balancing the needs of the customer with those of the business</li>
<li>Drive operational improvement to create an effortless experience for the customer and serve as point of escalation for customer issues</li>
<li>Evaluate and implement new systems and processes to lift team efficiency and consolidate workflows</li>
<li>Build out proactive clienteling and sales capabilities of existing CX team to grow order frequency and AOV of non-VIP existing client base to VIP-eligible level</li>
<li>Design and implement effective outreach processes to engage current customers and reconnect with lapsed customers</li>
<li>Develop customer loyalty program for non-VIP clients; devise methods to surprise &amp; delight customers</li>
<li>Act as a key partner in cross-functional projects, frequently collaborating with Retail, Operations, Finance, Marketing, HR, Technology, Product Development, and Merchandising &amp; Planning</li>
<li>Monitor and disseminate weekly, monthly and quarterly customer experience dashboards to the executive team</li>
<li>Develop and manage annual budget</li>
<li>Define team structure and growth path</li>
<li>Coach and support team members to achieve individual and company goals. Encourage growth and development, keeping team engaged and happy.</li>
</ul>
<p><strong>WHO YOU ARE</strong></p>
<ul>
<li>4 - 5 years of experience leading a customer-facing e-commerce team with proven record of delivering best in class service and sales results</li>
<li>Empathetic nature with a relentlessly optimistic attitude.</li>
<li>Passion for building authentic relationships</li>
<li>An expert communicator with outstanding written, verbal, conversational, and improvisational communication skills.</li>
<li>An adaptable, quick learner</li>
<li>A strategic thinker with strong project management skills</li>
<li>An excellent problem solver</li>
<li>A team player who can collaborate cross-functionally as well as act as champion and voice of the customer</li>
<li>An analytical thinker who can use quantitative and qualitative feedback to create feedback loops and drive change</li>
<li>Attention to detail and desire to have accurate, timely and meaningful reporting</li>
<li>Ability to think creatively, highly-driven and self-motivated</li>
<li>Experience leading, building, and coaching team members</li>
<li>Demonstrated ability to roll-up sleeves and work with team members in a hands-on capacity</li>
<li>Bachelor’s Degree</li>
</ul>
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Jun 8th, 2019 02:47AM
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Jun 8th, 2019 02:47AM
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Best Made Company
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