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private:better
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better.com
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boards.greenhouse.io
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Dec 19th, 2019 12:00AM
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IT Systems Technician
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Open
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Engineering
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|
Irvine, California, United States
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Irvine
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CA
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USA
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Dec 18th, 2019 12:00AM
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<p><strong>About Better.com:</strong><br>We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.<br>So far, we’ve:<br>* Helped more than 10,000 families get home<br>* Financed over $3B in loans<br>* Saved families an average of $32,000 in fees over the life of their loans<br>* Grew our geographic coverage to 36 states, up from 15 states from a year ago<br>And we’re not slowing down. We continue to outpace the rest of the industry at every turn.<br>Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $150MM in Better and our vision of making homeownership magical.</p>
<p><strong>A Better opportunity:</strong><br>Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our head of IT &amp; various team managers to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide escalation support for the IT team &amp; support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.</p>
<p><strong>Responsibilities will include:</strong></p>
<ul>
<li>Support OS X and Windows users (e.g. software installs and VPN troubleshooting)</li>
<li>Provision, manage, and repair of employee's laptops</li>
<li>Enforce best practices of office IT security</li>
<li>Provision and support of VOIP telephony and telepresence equipment</li>
<li>Support wired and wireless networks</li>
<li>Create documentation for frequently asked questions</li>
<li>Asset management and procurement</li>
<li>Escalate to L2/L3 appropriately</li>
<li>Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,<br>and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs</li>
<li>Perform user account management activities<br>Escalate complex problem to appropriate support specialists</li>
<li>Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products</li>
<li>Troubleshoot client software and basic network connectivity problems<br>Identify, evaluate and prioritize customer problems and complaints</li>
<li>May train users and operators on a limited basis and/or may write training procedures</li>
<li>Participate in on-going training and departmental development</li>
<li>Routine maintenance updates with other IT staff and business units</li>
<li>Create all required documentation including standards, configurations and diagrams</li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li>1-2 Years Experience</li>
<li>Familiar with Active Directory</li>
<li>Basic networking knowledge (OSI network layers, TCP/IP) required.</li>
<li>Preference for those who have worked for regulated companies</li>
<li>Fluent in English (Orally &amp; Written)</li>
<li>Familiar with Help Desk ticketing systems</li>
<li>Preference for those who have worked with overseas IT offices in the past</li>
<li>Experience with Saas management</li>
</ul>
<p><strong>Bonus Points for:</strong></p>
<ul>
<li>Understanding of working in a cross-platform (Windows and macOS) environment.</li>
<li>Office 365 experience a plus.</li>
<li>Okta / Jumpcloud experience a plus.</li>
</ul>
<p><br><strong>Things we value</strong>:<br>* Curiosity. Why? How? Repeat.<br>* Nerdiness. Financial news and trends are fascinating. Seriously.<br>* Relentlessness. No one here gives up. We try. We fail. We try again.<br>* Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.<br>* Smarts: book and street. We have to use all the tools at our disposal to build Better.<br>* Empathy and Compassion. You understand that people’s biggest dreams are in your hands.<br>* Communication. Can you ask for help or put your hand up when you don’t understand?<br>* Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</p>
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Dec 19th, 2019 04:54PM
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Dec 19th, 2019 04:54PM
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Better.com
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private:better
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better.com
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boards.greenhouse.io
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Dec 19th, 2019 12:00AM
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Learning and Development Specialist
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Open
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People
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|
Irvine, California, United States
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Irvine
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CA
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USA
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Dec 18th, 2019 12:00AM
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|
<p><strong>About Better.com:</strong></p>
<p><span style="font-weight: 400;">We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.</span></p>
<p><span style="font-weight: 400;">By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. </span></p>
<p><span style="font-weight: 400;">Better.com by the numbers: </span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">We </span><strong>fund $600 million</strong><span style="font-weight: 400;"> in home loans per month</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Nearly </span><strong>$5 billion in loans funded</strong><span style="font-weight: 400;"> since our inception in 2016</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">2 years running, we’re one of Crain’s</span><strong> “Best Places to work”</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’re </span><strong>#11 on Fortune’s Best Places to Work in NYC</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">And </span><strong>#964 on Inc.’s 2019 “5000 Fastest-Growing Companies” </strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’ve secured over</span><strong> $254 million</strong><span style="font-weight: 400;"> from our investors to date </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">...and counting</span></li>
</ul>
<p><span style="font-weight: 400;">We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire homebuying journey.</span></p>
<p><strong>A Better opportunity:</strong></p>
<p><span style="font-weight: 400;">The Learning and Development Team at Better creates, facilitates, and scales learning experiences that ensure all team members have the skills, knowledge, and support to achieve individual and team goals. Our team directly manages everything from our global onboarding program for new hires and our internal training programs to continuing education initiatives for employees and managers. We are dedicated to supporting all employees by building a best-in-class L&amp;D team. Our goals are big, but our team is committed to having fun along the way to building a Better workplace.</span></p>
<p><span style="font-weight: 400;">We are looking for a Learning and Development Specialist to lead the implementation of multiple large-scale employee learning initiatives. We anticipate that this role will grow in level of responsibility, leadership, and impact as Better and the L&amp;D team continue to scale. </span></p>
<p><strong>Responsibilities will include:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage learning initiatives for new hires and current employees </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Implement and facilitate onboarding and continuing education programs for employees</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Solicit feedback from new hires on trainings and implement revisions as needed</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with cross-functional teams to oversee all function-specific training</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Design, facilitate new employee learning programs</span></li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in facilitation group learning, teaching, or similar skillset</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong growth mindset and willingness to learn</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Motivated and driven by mentoring, teaching, and support others’ growth</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrates strong follow-through on tasks; can take initiative when they see something that needs to be done</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work with a variety of people</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exemplary organizational skills and attention to detail</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to multitask and manage priorities in a fast-paced environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in curriculum design and/or program management is a plus</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">The desire to crush it</span></li>
</ul>
<p><strong>Things we value: </strong></p>
<ul>
<li style="font-weight: 400;"><strong>Curiosity.</strong><span style="font-weight: 400;"> Why? How? Repeat.</span></li>
<li style="font-weight: 400;"><strong>Nerdiness.</strong><span style="font-weight: 400;"> Financial news and trends are fascinating. Seriously. </span></li>
<li style="font-weight: 400;"><strong>Relentlessness.</strong><span style="font-weight: 400;"> No one here gives up. We try. We fail. We try again.</span></li>
<li style="font-weight: 400;"><strong>Passion.</strong><span style="font-weight: 400;"> If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.</span></li>
<li style="font-weight: 400;"><strong>Smarts: book and street.</strong><span style="font-weight: 400;"> We have to use all the tools at our disposal to build Better.</span></li>
<li style="font-weight: 400;"><strong>Empathy and Compassion. </strong><span style="font-weight: 400;">You understand that people's biggest dreams are in your hands.</span></li>
<li style="font-weight: 400;"><strong>Communication.</strong><span style="font-weight: 400;"> Can you ask for help or put your hand up when you don’t understand?</span></li>
<li style="font-weight: 400;"><strong>Building.</strong> <strong>Doing. Making.</strong><span> Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</span></li>
</ul>
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Dec 19th, 2019 04:54PM
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Dec 19th, 2019 04:54PM
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Better.com
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private:better
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better.com
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boards.greenhouse.io
|
Dec 19th, 2019 12:00AM
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People Operations Manager
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Open
|
People
|
|
Irvine, California, United States
|
Irvine
|
CA
|
USA
|
Dec 18th, 2019 12:00AM
|
|
<p><strong>About Better.com:</strong></p>
<p><span style="font-weight: 400;">We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.</span></p>
<p><span style="font-weight: 400;">By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. </span></p>
<p><span style="font-weight: 400;">Better.com by the numbers: </span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">We </span><strong>fund $600 million</strong><span style="font-weight: 400;"> in home loans per month</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Nearly </span><strong>$5 billion in loans funded</strong><span style="font-weight: 400;"> since our inception in 2016</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">2 years running, we’re one of Crain’s</span><strong> “Best Places to work”</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’re </span><strong>#11 on Fortune’s Best Places to Work in NYC</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">And </span><strong>#964 on Inc.’s 2019 “5000 Fastest-Growing Companies” </strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’ve secured over</span><strong> $254 million</strong><span style="font-weight: 400;"> from our investors to date </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">...and counting</span></li>
</ul>
<p><span style="font-weight: 400;">We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire homebuying journey.</span></p>
<p><strong>A Better opportunity:</strong></p>
<p><span style="font-weight: 400;">Through the combined efforts of recruiting, human resources, and office management, the People team works to create and foster a positive and productive employee experience. We take ownership of everything from the smallest details - like keeping the right snacks in stock - to the largest projects - such as structuring performance management to make sure that every member of the team feels supported, positively challenged, and able to thrive at Better. We have fun, love what we do, and care deeply about building a Better workplace.</span><span style="font-weight: 400;"><br><br></span></p>
<p><span style="font-weight: 400;">We are looking for an enthusiastic, driven and resourceful People Operations Manager to join our Orange County </span><span style="font-weight: 400;">team. In this role you’ll provide on-the-ground support to our Orange County office and partner with our People team across our US offices, you will work as a thought partner with department heads and managers on everything from building our people infrastructure to employee engagement efforts. We’re in hyper-growth mode, which means we need someone with the drive and passion to execute day-in and day-out and who is comfortable moving from high level strategy to administrative logistics seamlessly. Success in this role requires a high degree of organization, strong communication skills, creative thinking and the ability to maintain composure in a fast-paced environment.</span><span style="font-weight: 400;"><br><br></span></p>
<p><span style="font-weight: 400;">Responsibilities:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with leadership, managers and individual contributors on people initiatives (from coaching, advocating for teams/individuals, supporting career development conversations)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Building and strengthening the delivery and execution of people ops programs, operations and services that enhance our employee experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Build and implement people strategies and solutions in areas including performance management, employee engagement, leadership development and more. Your focus will be on scalability and efficiency, and building an outstanding employee experience.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Conducting all onboarding and offboarding procedures, such as facilitating new-hire orientations, trainings, exit interviews, and separation agreements.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">General employee relations (conflict resolution, disciplinary action and mediation)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Monitoring the “pulse" of overall environment and employee engagement and working with managers to increase retention</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Partner with other People Ops team members to support the execution of critical work cycles (e.g., benefits open enrollment, feedback cycles, leave administration, etc.).</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist with the communication and rollout of updated or new people programs and policies</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensuring adherence to all HR policies and any employment-related legal, regulatory and compliance requirements</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exhibit tact, discretion, and integrity in handling confidential and sensitive information.</span><span style="font-weight: 400;"><br><br></span></li>
</ul>
<p><span style="font-weight: 400;">About You:</span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable with navigating uncertainty</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent verbal and written communication skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work with a variety of people</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Exemplary organizational skills and attention to detail</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">High personal integrity and ability to exhibit a high level of confidentiality</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to multitask and manage priorities in a fast-paced environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to anticipate potential problems before they arise</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of federal and California employment laws, regulations and best practices</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A record of academic achievement (BA/BS required) and keen intellectual ability</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">3-5+ years of HR/People Operations experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">The desire to crush it</span></li>
</ul>
<p><span style="font-weight: 400;">Things we value:</span></p>
<ul>
<li style="font-weight: 400;"><strong>Curiosity.</strong><span style="font-weight: 400;"> Why? How? Repeat.</span></li>
<li style="font-weight: 400;"><strong>Nerdiness. </strong><span style="font-weight: 400;">Financial news and trends are fascinating. Seriously.</span></li>
<li style="font-weight: 400;"><strong>Relentlessness.</strong><span style="font-weight: 400;"> No one here gives up. We try. We fail. We try again.</span></li>
<li style="font-weight: 400;"><strong>Passion.</strong><span style="font-weight: 400;"> If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.</span></li>
<li style="font-weight: 400;"><strong>Smarts:</strong><span style="font-weight: 400;"> book and street. We have to use all the tools at our disposal to build Better.</span></li>
<li style="font-weight: 400;"><strong>Empathy and Compassion. </strong><span style="font-weight: 400;">You understand that people's biggest dreams are in your hands.</span></li>
<li style="font-weight: 400;"><strong>Communication.</strong><span style="font-weight: 400;"> Can you ask for help or put your hand up when you don’t understand?</span></li>
<li style="font-weight: 400;"><strong>Building. Doing. Making. </strong><span style="font-weight: 400;">Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</span></li>
</ul>
<p> </p>
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Dec 19th, 2019 04:54PM
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Dec 19th, 2019 04:54PM
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Better.com
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private:better
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better.com
|
boards.greenhouse.io
|
Dec 19th, 2019 12:00AM
|
Sales Manager
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Open
|
Sales & Customer Experience
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|
Irvine, California, United States
|
Irvine
|
CA
|
USA
|
Dec 18th, 2019 12:00AM
|
|
<p><strong>About Better.com:</strong></p>
<p><span style="font-weight: 400;">We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.</span></p>
<p><span style="font-weight: 400;">By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. </span></p>
<p><span style="font-weight: 400;">Better.com by the numbers: </span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">We </span><strong>fund $600 million</strong><span style="font-weight: 400;"> in home loans per month</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Nearly </span><strong>$5 billion in loans funded</strong><span style="font-weight: 400;"> since our inception in 2016</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">2 years running, we’re one of Crain’s</span><strong> “Best Places to work”</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’re </span><strong>#11 on Fortune’s Best Places to Work in NYC</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">And </span><strong>#964 on Inc.’s 2019 “5000 Fastest-Growing Companies” </strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’ve secured over</span><strong> $254 million</strong><span style="font-weight: 400;"> from our investors to date </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">...and counting</span></li>
</ul>
<p><span style="font-weight: 400;">We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.</span></p>
<p><strong>A Better opportunity:</strong></p>
<p><span style="font-weight: 400;">We’re building a world-class sales organization - one that combines highly effective sales processes and systems with a customer experience that people will rave about. Through our technology and efficiency optimizations, our non-commissioned sales representatives are on average 10x more productive than industry standard. </span></p>
<p><span style="font-weight: 400;">We are looking for a strong people leader to manage one of our teams of all star sales representatives. The right person for this role is an experienced Sales leader who is able to motivate their team to excellence. It is someone who knows what world-class sales and customer experience looks like, is itching to be the driving force behind an amazing sales team. </span></p>
<p><strong>Responsibilities will include:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage team of 10-15 sales representatives</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide leadership and direction to high-performance sales team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Actively participate in fast paced hiring effort</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coach and uplevel sales representatives</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop creative and innovative ways to improve team performance</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage and monitor performance metrics</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Mentor future sales leaders</span></li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of experience in inside/tech sales</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">1+ years of management experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">High empathy and customer centric</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A proven leader and mentor</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong bias-to-action, as well as a strong sense of practicality and effectiveness</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication and relationship-building skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Highly adaptable, and able to thrive in ambiguous or uncertain environments</span></li>
</ul>
<p><strong>Bonus points for:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience at a high growth start up</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Mortgage, consumer lending, financial services or B2C sales experience</span></li>
</ul>
<p><strong>Things we value: </strong></p>
<ul>
<li style="font-weight: 400;"><strong>Curiosity.</strong><span style="font-weight: 400;"> Why? How? Repeat.</span></li>
<li style="font-weight: 400;"><strong>Nerdiness.</strong><span style="font-weight: 400;"> Financial news and trends are fascinating. Seriously. </span></li>
<li style="font-weight: 400;"><strong>Relentlessness.</strong><span style="font-weight: 400;"> No one here gives up. We try. We fail. We try again.</span></li>
<li style="font-weight: 400;"><strong>Passion.</strong><span style="font-weight: 400;"> If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.</span></li>
<li style="font-weight: 400;"><strong>Smarts: book and street.</strong><span style="font-weight: 400;"> We have to use all the tools at our disposal to build Better.</span></li>
<li style="font-weight: 400;"><strong>Empathy and Compassion. </strong><span style="font-weight: 400;">You understand that people's biggest dreams are in your hands.</span></li>
<li style="font-weight: 400;"><strong>Communication.</strong><span style="font-weight: 400;"> Can you ask for help or put your hand up when you don’t understand?</span></li>
<li style="font-weight: 400;"><strong>Building.</strong> <strong>Doing. Making.</strong><span> Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</span></li>
</ul>
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|
|
Dec 19th, 2019 04:54PM
|
Dec 19th, 2019 04:54PM
|
Better.com
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|
|
|
private:better
|
better.com
|
boards.greenhouse.io
|
Dec 19th, 2019 12:00AM
|
IT Systems Administrator
|
Open
|
Engineering
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|
Charlotte, North Carolina, United States
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Charlotte
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NC
|
USA
|
Dec 18th, 2019 12:00AM
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|
<p><strong>About Better.com:</strong></p>
<p><span style="font-weight: 400;">We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.</span></p>
<p><span style="font-weight: 400;">So far, we’ve: </span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Helped </span><strong>more than 10,000 families</strong><span style="font-weight: 400;"> get home</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Financed over </span><strong>$3B</strong><span style="font-weight: 400;"> in loans</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Saved families an average of </span><strong>$32,000</strong><span style="font-weight: 400;"> in fees over the life of their loans</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Grew our geographic coverage to </span><strong>36</strong><span style="font-weight: 400;"> states, up from 15 states from a year ago</span></li>
</ul>
<p><span style="font-weight: 400;">And we’re not slowing down. We continue to outpace the rest of the industry at every turn. </span></p>
<p><span style="font-weight: 400;">Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $150MM in Better and our vision of making homeownership magical.</span></p>
<p><strong>A Better opportunity:</strong></p>
<p><span style="font-weight: 400;">Better is looking for a self driven person to help us</span><span style="font-weight: 400;"> build, maintain, and oversee our IT function. This person will work strategically with our IT and Devops team to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide tech support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.</span></p>
<p><span style="font-weight: 400;">Responsibilities will include:</span></p>
<p> </p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage Microsoft Windows servers and VM (Hyper-V) Environments.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Active Directory domain services, group policy object, and user profile management.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage printing, file sharing and network components like DNS, DHCP.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead junior engineers and operations team through deployments, technical escalations, procedures and project tasks.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage Microsoft patch deployments.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage the entire lifecycle of our global standard desktop and laptop models.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Package, test and deploy new applications as needed.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for creation of metrics and dashboards related to Windows/AD infrastructure.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Engage with IT leadership to ensure our efforts in the Windows/AD environments appropriate align with security objectives and standards.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support OS X and Windows users (e.g. software installs and VPN troubleshooting)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provision, manage, and repair of employee's laptops</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Enforce best practices of office IT security</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provision and support of VOIP telephony and telepresence equipment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support wired and wireless networks</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Create documentation for frequently asked questions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Asset management and procurement</span></li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">2-3 Years Experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with Active Directory</span></li>
<li><span style="font-weight: 400;">Solid networking knowledge (OSI network layers, TCP/IP) required.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Preference for those who have worked in companies that require compliance</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fluent in English (Orally &amp; Written)</span></li>
<li><span style="font-weight: 400;">Windows Server experience required.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with Help Desk ticketing systems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Preference for those who have worked with overseas IT offices in the past</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Basic AWS Experience preferred</span></li>
</ul>
<p>Bonus Points for:</p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Solid scripting /automation skills (PowerShell) </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of working in a cross-platform (Windows and macOS) environment.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Virtualization (Hyper-V) experience a plus.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Solarwinds experience a plus</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">AWS experience a plus.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Office 365 experience a plus.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Okta / Jumpcloud experience a plus.</span></li>
</ul>
<p><strong>Things we value:</strong></p>
<ul>
<li style="font-weight: 400;"><strong>Curiosity.</strong><span style="font-weight: 400;"> Why? How? Repeat. </span></li>
<li style="font-weight: 400;"><strong>Nerdiness.</strong><span style="font-weight: 400;"> Financial news and trends are fascinating. Seriously. </span></li>
<li style="font-weight: 400;"><strong>Relentlessness.</strong><span style="font-weight: 400;"> No one here gives up. We try. We fail. We try again.</span></li>
<li style="font-weight: 400;"><strong>Passion.</strong><span style="font-weight: 400;"> If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work. </span></li>
<li style="font-weight: 400;"><strong>Smarts: book and street.</strong><span style="font-weight: 400;"> We have to use all the tools at our disposal to build Better.</span></li>
<li style="font-weight: 400;"><strong>Empathy and Compassion. </strong><span style="font-weight: 400;">You understand that people's biggest dreams are in your hands. </span></li>
<li style="font-weight: 400;"><strong>Communication.</strong><span style="font-weight: 400;"> Can you ask for help or put your hand up when you don’t understand?</span></li>
<li style="font-weight: 400;"><strong>Building.</strong> <strong>Doing. Making.</strong> Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</li>
</ul>
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Dec 19th, 2019 04:54PM
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Dec 19th, 2019 04:54PM
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Better.com
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private:better
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better.com
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boards.greenhouse.io
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Dec 19th, 2019 12:00AM
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Sales Manager (Charlotte)
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Open
|
Sales & Customer Experience
|
|
Charlotte, North Carolina, United States
|
Charlotte
|
NC
|
USA
|
Dec 18th, 2019 12:00AM
|
|
<p><strong>About Better.com:</strong></p>
<p><span style="font-weight: 400;">We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.</span></p>
<p><span style="font-weight: 400;">By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. </span></p>
<p><span style="font-weight: 400;">Better.com by the numbers: </span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">We </span><strong>fund $600 million</strong><span style="font-weight: 400;"> in home loans per month</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Nearly </span><strong>$5 billion in loans funded</strong><span style="font-weight: 400;"> since our inception in 2016</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">2 years running, we’re one of Crain’s</span><strong> “Best Places to work”</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’re </span><strong>#11 on Fortune’s Best Places to Work in NYC</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">And </span><strong>#964 on Inc.’s 2019 “5000 Fastest-Growing Companies” </strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’ve secured over</span><strong> $254 million</strong><span style="font-weight: 400;"> from our investors to date </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">...and counting</span></li>
</ul>
<p><span style="font-weight: 400;">We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.</span></p>
<p><strong>A Better opportunity:</strong></p>
<p><span style="font-weight: 400;">We’re building a world-class sales organization - one that combines highly effective sales processes and systems with a customer experience that people will rave about. Through our technology and efficiency optimizations, our non-commissioned sales representatives are on average 10x more productive than industry standard. </span></p>
<p><span style="font-weight: 400;">We are looking for a strong people leader to manage one of our teams of all star sales representatives. The right person for this role is an experienced Sales leader who is able to motivate their team to excellence. It is someone who knows what world-class sales and customer experience looks like, is itching to be the driving force behind an amazing sales team. </span></p>
<p><strong>Responsibilities will include:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage team of 10-15 sales representatives</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provide leadership and direction to high-performance sales team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Actively participate in fast paced hiring effort</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coach and uplevel sales representatives</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Develop creative and innovative ways to improve team performance</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage and monitor performance metrics</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Mentor future sales leaders</span></li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of experience in inside/tech sales</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">1+ years of management experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">High empathy and customer centric</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">A proven leader and mentor</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong bias-to-action, as well as a strong sense of practicality and effectiveness</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication and relationship-building skills.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Highly adaptable, and able to thrive in ambiguous or uncertain environments</span></li>
</ul>
<p><strong>Bonus points for:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience at a high growth start up</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Mortgage, consumer lending, financial services or B2C sales experience</span></li>
</ul>
<p><strong>Things we value: </strong></p>
<ul>
<li style="font-weight: 400;"><strong>Curiosity.</strong><span style="font-weight: 400;"> Why? How? Repeat.</span></li>
<li style="font-weight: 400;"><strong>Nerdiness.</strong><span style="font-weight: 400;"> Financial news and trends are fascinating. Seriously. </span></li>
<li style="font-weight: 400;"><strong>Relentlessness.</strong><span style="font-weight: 400;"> No one here gives up. We try. We fail. We try again.</span></li>
<li style="font-weight: 400;"><strong>Passion.</strong><span style="font-weight: 400;"> If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.</span></li>
<li style="font-weight: 400;"><strong>Smarts: book and street.</strong><span style="font-weight: 400;"> We have to use all the tools at our disposal to build Better.</span></li>
<li style="font-weight: 400;"><strong>Empathy and Compassion. </strong><span style="font-weight: 400;">You understand that people's biggest dreams are in your hands.</span></li>
<li style="font-weight: 400;"><strong>Communication.</strong><span style="font-weight: 400;"> Can you ask for help or put your hand up when you don’t understand?</span></li>
<li style="font-weight: 400;"><strong>Building.</strong> <strong>Doing. Making.</strong> Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</li>
</ul>
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Dec 19th, 2019 04:54PM
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Dec 19th, 2019 04:54PM
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Better.com
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private:better
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better.com
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boards.greenhouse.io
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Dec 20th, 2019 12:00AM
|
Real Estate Customer Experience Analyst
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Open
|
Better Real Estate
|
|
Irvine, California, United States
|
Irvine
|
CA
|
USA
|
Dec 18th, 2019 12:00AM
|
|
<p><strong>About Better.com:</strong></p>
<p><span style="font-weight: 400;">We’re one of the fastest growing homeownership companies in America. Why? Because we’re making homeownership simpler, faster — and most importantly, more accessible for all Americans.</span></p>
<p><span style="font-weight: 400;">By combining smarter technology with a desire to not just change one piece of the journey but the entire makeup of what it’s like to buy and own a home in this country, we’re building things that don’t exist yet. </span></p>
<p><span style="font-weight: 400;">Better.com by the numbers: </span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">We </span><strong>fund $600 million</strong><span style="font-weight: 400;"> in home loans per month</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Nearly </span><strong>$5 billion in loans funded</strong><span style="font-weight: 400;"> since our inception in 2016</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">2 years running, we’re one of Crain’s</span><strong> “Best Places to work”</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’re </span><strong>#11 on Fortune’s Best Places to Work in NYC</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">And </span><strong>#964 on Inc.’s 2019 “5000 Fastest-Growing Companies” </strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">We’ve secured over</span><strong> $254 million</strong><span style="font-weight: 400;"> from our investors to date </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">...and counting</span></li>
</ul>
<p><span style="font-weight: 400;">We continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank. Plus, our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, American Express, Citigroup, Activant Capital, and others have all invested in our vision of redefining the entire home buying journey.</span></p>
<p><strong>A Better opportunity:</strong></p>
<p><span style="font-weight: 400;">The Real Estate Team at Better is responsible for identifying ways to simplify the home buying journey by creating seamless real estate agent interaction and providing customer support for home discovery. We are a new team with Better and are looking for entrepreneurs with strong operational capabilities, business acumen and a “get stuff done” mentality.</span></p>
<p><span style="font-weight: 400;">As part of the team, you’ll be on the front lines as the first point of contact for potential borrowers. Your role is to provide the framework for Better’s customer-centric approach throughout the home buying process and build strong relationships with our clients. This position allows you the opportunity to build on your communication and relationship building skills while working directly with our customers and cross-functionally within the different departments of the Real Estate Team. </span></p>
<p><span style="font-weight: 400;">Your work will expose you to other critical pieces of a technology company, such as product, engineering, and marketing, giving you many opportunities to share customer insights and ultimately improve Better's core technology and message.</span></p>
<p>Responsibilities will include:</p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Engaging with </span>directly with prospective leads</li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Working with Loan Consultant Associates to build a pipeline of customers</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Building relationships with real estate agents across the country</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Guiding pre-approved borrowers through their home buying process</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Providing the best customer experience possible. We do not take a “sales” approach</span></li>
<li><span style="font-weight: 400;">Engage with and respond to customers via SMS/text message</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maximizing conversion of the leads provided to you</span></li>
</ul>
<p><strong>About you:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Desire to help each consumer with the most important financial transaction of their life</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to think critically and problem solve complex scenarios</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">High degree of integrity and work ethic</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor’s degree or currently enrolled in a Bachelor’s program</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Desire to crush it</span></li>
</ul>
<p><strong>Things we value:</strong></p>
<ul>
<li style="font-weight: 400;"><strong>Curiosity.</strong><span style="font-weight: 400;"> Why? How? Repeat.</span></li>
<li style="font-weight: 400;"><strong>Nerdiness.</strong><span style="font-weight: 400;"> Financial news and trends are fascinating. Seriously. </span></li>
<li style="font-weight: 400;"><strong>Relentlessness.</strong><span style="font-weight: 400;"> No one here gives up. We try. We fail. We try again.</span></li>
<li style="font-weight: 400;"><strong>Passion.</strong><span style="font-weight: 400;"> If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.</span></li>
<li style="font-weight: 400;"><strong>Smarts: book and street.</strong><span style="font-weight: 400;"> We have to use all the tools at our disposal to build Better.</span></li>
<li style="font-weight: 400;"><strong>Empathy and Compassion. </strong><span style="font-weight: 400;">You understand that people's biggest dreams are in your hands.</span></li>
<li style="font-weight: 400;"><strong>Communication.</strong><span style="font-weight: 400;"> Can you ask for help or put your hand up when you don’t understand?</span></li>
<li style="font-weight: 400;"><strong>Building.</strong> <strong>Doing. Making.</strong><span style="font-weight: 400;"> Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it. </span></li>
</ul>
<p> </p>
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Dec 19th, 2019 11:44PM
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Dec 19th, 2019 11:44PM
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Better.com
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private:better
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better.com
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boards.greenhouse.io
|
Dec 20th, 2019 12:00AM
|
IT Systems Administrator
|
Open
|
Engineering
|
|
Charlotte, North Carolina, United States
|
Charlotte
|
NC
|
USA
|
Dec 18th, 2019 12:00AM
|
|
<p><strong>About Better.com:</strong></p>
<p><span style="font-weight: 400;">We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.</span></p>
<p><span style="font-weight: 400;">So far, we’ve: </span></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Helped </span><strong>more than 10,000 families</strong><span style="font-weight: 400;"> get home</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Financed over </span><strong>$3B</strong><span style="font-weight: 400;"> in loans</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Saved families an average of </span><strong>$32,000</strong><span style="font-weight: 400;"> in fees over the life of their loans</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Grew our geographic coverage to </span><strong>36</strong><span style="font-weight: 400;"> states, up from 15 states from a year ago</span></li>
</ul>
<p><span style="font-weight: 400;">And we’re not slowing down. We continue to outpace the rest of the industry at every turn. </span></p>
<p><span style="font-weight: 400;">Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $150MM in Better and our vision of making homeownership magical.</span></p>
<p><strong>A Better opportunity:</strong></p>
<p><span style="font-weight: 400;">Better is looking for a self driven person to help us</span><span style="font-weight: 400;"> build, maintain, and oversee our IT function. This person will work strategically with our IT and Devops team to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide tech support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.</span></p>
<p><span style="font-weight: 400;">Responsibilities will include:</span></p>
<p> </p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage Microsoft Windows servers and VM (Hyper-V) Environments.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Active Directory domain services, group policy object, and user profile management.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage printing, file sharing and network components like DNS, DHCP.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead junior engineers and operations team through deployments, technical escalations, procedures and project tasks.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage Microsoft patch deployments.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage the entire lifecycle of our global standard desktop and laptop models.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Package, test and deploy new applications as needed.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for creation of metrics and dashboards related to Windows/AD infrastructure.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Engage with IT leadership to ensure our efforts in the Windows/AD environments appropriate align with security objectives and standards.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support OS X and Windows users (e.g. software installs and VPN troubleshooting)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provision, manage, and repair of employee's laptops</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Enforce best practices of office IT security</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Provision and support of VOIP telephony and telepresence equipment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support wired and wireless networks</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Create documentation for frequently asked questions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Asset management and procurement</span></li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">2-3 Years Experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with Active Directory</span></li>
<li><span style="font-weight: 400;">Solid networking knowledge (OSI network layers, TCP/IP) required.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Preference for those who have worked in companies that require compliance</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Fluent in English (Orally &amp; Written)</span></li>
<li><span style="font-weight: 400;">Windows Server experience required.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Familiar with Help Desk ticketing systems</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Preference for those who have worked with overseas IT offices in the past</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Basic AWS Experience preferred</span></li>
</ul>
<p>Bonus Points for:</p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Solid scripting /automation skills (PowerShell) </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of working in a cross-platform (Windows and macOS) environment.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Virtualization (Hyper-V) experience a plus.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Solarwinds experience a plus</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">AWS experience a plus.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Office 365 experience a plus.</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Okta / Jumpcloud experience a plus.</span></li>
</ul>
<p><strong>Things we value:</strong></p>
<ul>
<li style="font-weight: 400;"><strong>Curiosity.</strong><span style="font-weight: 400;"> Why? How? Repeat. </span></li>
<li style="font-weight: 400;"><strong>Nerdiness.</strong><span style="font-weight: 400;"> Financial news and trends are fascinating. Seriously. </span></li>
<li style="font-weight: 400;"><strong>Relentlessness.</strong><span style="font-weight: 400;"> No one here gives up. We try. We fail. We try again.</span></li>
<li style="font-weight: 400;"><strong>Passion.</strong><span style="font-weight: 400;"> If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work. </span></li>
<li style="font-weight: 400;"><strong>Smarts: book and street.</strong><span style="font-weight: 400;"> We have to use all the tools at our disposal to build Better.</span></li>
<li style="font-weight: 400;"><strong>Empathy and Compassion. </strong><span style="font-weight: 400;">You understand that people's biggest dreams are in your hands. </span></li>
<li style="font-weight: 400;"><strong>Communication.</strong><span style="font-weight: 400;"> Can you ask for help or put your hand up when you don’t understand?</span></li>
<li style="font-weight: 400;"><strong>Building.</strong> <strong>Doing. Making.</strong> Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</li>
</ul>
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Dec 19th, 2019 11:44PM
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Dec 19th, 2019 11:44PM
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Better.com
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private:better
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better.com
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boards.greenhouse.io
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Dec 26th, 2019 12:00AM
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IT Systems Technician
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Open
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Engineering
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|
Irvine, California, United States
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Irvine
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CA
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USA
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Dec 18th, 2019 12:00AM
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|
<p><strong>About Better.com:</strong><br>We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.<br>So far, we’ve:<br>* Helped more than 10,000 families get home<br>* Financed over $3B in loans<br>* Saved families an average of $32,000 in fees over the life of their loans<br>* Grew our geographic coverage to 36 states, up from 15 states from a year ago<br>And we’re not slowing down. We continue to outpace the rest of the industry at every turn.<br>Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $150MM in Better and our vision of making homeownership magical.</p>
<p><strong>A Better opportunity:</strong><br>Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our head of IT &amp; various team managers to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide escalation support for the IT team &amp; support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.</p>
<p><strong>Responsibilities will include:</strong></p>
<ul>
<li>Support OS X and Windows users (e.g. software installs and VPN troubleshooting)</li>
<li>Provision, manage, and repair of employee's laptops</li>
<li>Enforce best practices of office IT security</li>
<li>Provision and support of VOIP telephony and telepresence equipment</li>
<li>Support wired and wireless networks</li>
<li>Create documentation for frequently asked questions</li>
<li>Asset management and procurement</li>
<li>Escalate to L2/L3 appropriately</li>
<li>Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,<br>and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs</li>
<li>Perform user account management activities<br>Escalate complex problem to appropriate support specialists</li>
<li>Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products</li>
<li>Troubleshoot client software and basic network connectivity problems<br>Identify, evaluate and prioritize customer problems and complaints</li>
<li>May train users and operators on a limited basis and/or may write training procedures</li>
<li>Participate in on-going training and departmental development</li>
<li>Routine maintenance updates with other IT staff and business units</li>
<li>Create all required documentation including standards, configurations and diagrams</li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li>1-2 Years Experience</li>
<li>Familiar with Active Directory</li>
<li>Basic networking knowledge (OSI network layers, TCP/IP) required.</li>
<li>Preference for those who have worked for regulated companies</li>
<li>Fluent in English (Orally &amp; Written)</li>
<li>Familiar with Help Desk ticketing systems</li>
<li>Preference for those who have worked with overseas IT offices in the past</li>
<li>Experience with Saas management</li>
</ul>
<p><strong>Bonus Points for:</strong></p>
<ul>
<li>Understanding of working in a cross-platform (Windows and macOS) environment.</li>
<li>Office 365 experience a plus.</li>
<li>Okta / Jumpcloud experience a plus.</li>
</ul>
<p><br><strong>Things we value</strong>:<br>* Curiosity. Why? How? Repeat.<br>* Nerdiness. Financial news and trends are fascinating. Seriously.<br>* Relentlessness. No one here gives up. We try. We fail. We try again.<br>* Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.<br>* Smarts: book and street. We have to use all the tools at our disposal to build Better.<br>* Empathy and Compassion. You understand that people’s biggest dreams are in your hands.<br>* Communication. Can you ask for help or put your hand up when you don’t understand?<br>* Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</p>
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Dec 25th, 2019 11:40PM
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Dec 25th, 2019 11:40PM
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Better.com
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private:better
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better.com
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boards.greenhouse.io
|
Dec 26th, 2019 12:00AM
|
IT Systems Technician
|
Open
|
Engineering
|
|
Irvine, California, United States
|
Irvine
|
CA
|
USA
|
Dec 18th, 2019 12:00AM
|
|
<p><strong>About Better.com:</strong><br>We’re one of the fastest growing homeownership companies in America. Why? Because we’re building a better way to get home and our customers love it. By combining smarter technology with an award-winning team of mortgage experts, we’re making homeownership so simple it feels magical.<br>So far, we’ve:<br>* Helped more than 10,000 families get home<br>* Financed over $3B in loans<br>* Saved families an average of $32,000 in fees over the life of their loans<br>* Grew our geographic coverage to 36 states, up from 15 states from a year ago<br>And we’re not slowing down. We continue to outpace the rest of the industry at every turn.<br>Our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, IA Ventures, Ally Bank, American Express, and others have invested over $150MM in Better and our vision of making homeownership magical.</p>
<p><strong>A Better opportunity:</strong><br>Better is looking for a self driven person to help us build, maintain, and oversee our IT function. This person will work strategically with our head of IT &amp; various team managers to make sure our IT practices stay aligned with business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide escalation support for the IT team &amp; support to end users across the organization. This person should be comfortable multi-tasking, able to maintain high attention to detail, and be resourceful as needed.</p>
<p><strong>Responsibilities will include:</strong></p>
<ul>
<li>Support OS X and Windows users (e.g. software installs and VPN troubleshooting)</li>
<li>Provision, manage, and repair of employee's laptops</li>
<li>Enforce best practices of office IT security</li>
<li>Provision and support of VOIP telephony and telepresence equipment</li>
<li>Support wired and wireless networks</li>
<li>Create documentation for frequently asked questions</li>
<li>Asset management and procurement</li>
<li>Escalate to L2/L3 appropriately</li>
<li>Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,<br>and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs</li>
<li>Perform user account management activities<br>Escalate complex problem to appropriate support specialists</li>
<li>Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products</li>
<li>Troubleshoot client software and basic network connectivity problems<br>Identify, evaluate and prioritize customer problems and complaints</li>
<li>May train users and operators on a limited basis and/or may write training procedures</li>
<li>Participate in on-going training and departmental development</li>
<li>Routine maintenance updates with other IT staff and business units</li>
<li>Create all required documentation including standards, configurations and diagrams</li>
</ul>
<p><strong>About You:</strong></p>
<ul>
<li>1-2 Years Experience</li>
<li>Familiar with Active Directory</li>
<li>Basic networking knowledge (OSI network layers, TCP/IP) required.</li>
<li>Preference for those who have worked for regulated companies</li>
<li>Fluent in English (Orally &amp; Written)</li>
<li>Familiar with Help Desk ticketing systems</li>
<li>Preference for those who have worked with overseas IT offices in the past</li>
<li>Experience with Saas management</li>
</ul>
<p><strong>Bonus Points for:</strong></p>
<ul>
<li>Understanding of working in a cross-platform (Windows and macOS) environment.</li>
<li>Office 365 experience a plus.</li>
<li>Okta / Jumpcloud experience a plus.</li>
</ul>
<p><br><strong>Things we value</strong>:<br>* Curiosity. Why? How? Repeat.<br>* Nerdiness. Financial news and trends are fascinating. Seriously.<br>* Relentlessness. No one here gives up. We try. We fail. We try again.<br>* Passion. If you don’t get excited about homeownership, mortgages, and real estate, it simply won’t work.<br>* Smarts: book and street. We have to use all the tools at our disposal to build Better.<br>* Empathy and Compassion. You understand that people’s biggest dreams are in your hands.<br>* Communication. Can you ask for help or put your hand up when you don’t understand?<br>* Building. Doing. Making. Yes, we have to do a lot of thinking and talking to figure this stuff out, but you can’t wait to leave the conversation and build it.</p>
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Dec 25th, 2019 11:40PM
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Dec 25th, 2019 11:40PM
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Better.com
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