Glassdoor Profile Reviews Data

Track Boston Organics reviews on Glassdoor to uncover insights on employee sentiment
Ticker Symbol Entity Name As Of Date Review Url Logo Company Author Title Author Location Author Country Summary Description PROs CONs Recommends Value Recommends Description Outlook Value Outlook Description CEO Review Value CEO Review Description Helpful Count Rating: Overall Rating: Work/Life Balance Rating: Culture & Values Rating: Career Opportunities Rating: Comp & Benefits Rating: Senior Management Rating: Diversity & Inclusion Company Id Company URL Advice to Management Not Helpful Count Employer Responses Employer Status Is featured? Is current job? Job Ending Year Length of Employment Company Website Company Industry Id Company Sector Id Date Added Date Updated Company Name Sector Industry
private:bostonorganics https://www.glassdoor.com?employer_id=709223 Jul 31st, 2019 12:00AM Open Open Boston Organics Anonymous Employee Boston, MA Company with a conscience Kind supportive co-workers and managers Sometimes things can move a little slowly 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 5.0 0.0 0.0 0.0 0.0 0.0 709223 Open 0.0 [] REGULAR No No 2.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics
private:bostonorganics https://www.glassdoor.com?employer_id=709223 Jan 24th, 2019 12:00AM Open Open Boston Organics Driver United States USA Great place to work Loved the people and the work environment was very Friendly and reasonable. Load can be extremely heavy at times 1.0 POSITIVE 1.0 POSITIVE 1.0 APPROVE 0.0 4.0 4.0 5.0 4.0 4.0 4.0 709223 Open 0.0 [] REGULAR No No 1.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics
private:bostonorganics https://www.glassdoor.com?employer_id=709223 May 1st, 2017 12:00AM Open Open Boston Organics United States USA People Planet Profit but no mention of employees You have the opportunity to take home produce at the end of the week for free. Great group of individuals to work with. Unfortunately not much consideration is given to the warehouse and driving staff. It can be quite difficult to have an idea or opinion respected should you find yourself on the other side of the wall partition (office vs warehouse staff). -1.0 NEGATIVE 1.0 POSITIVE 0.0 NO_OPINION 0.0 2.0 3.0 3.0 2.0 2.0 2.0 709223 Open Provide greater opportunities for growth within the company. Provide training centered around rudimentary mathematics as a number of employees using data have a tenuous grasp of addition, subtraction and division. 0.0 [{"countHelpful": 0, "languageId": "eng", "userJobTitle": "President", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 1242206, "responseDateTime": "2017-05-04T06:34:15.64", "translationMethod": null, "response": "Thank you for the feedback. We continuously try to create a cohesive and inclusive culture that includes mutual respect. I am sorry that you felt you were not given much consideration or that your ideas or opinions were not respected. Although we can not implement every idea that is presented to us, we do our best to take the time to explain why. We have in place formal systems to make sure management is regularly checking in with staff. In addition to employee satisfaction surveys and bi-annual reviews, we also have monthly, one on one check-ins. The one-on-ones were not being done regularly in 2016. I take responsibility for that. We have since resumed doing them. These check-ins seem to be helpful, but we are always looking for ways to improve. Thank you again for the feedback.", "responseOriginal": null, "countNotHelpful": 0}] REGULAR No No 0.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics
private:bostonorganics https://www.glassdoor.com?employer_id=709223 Aug 10th, 2015 12:00AM Open Open Boston Organics Delivery Boston, MA Planet, People and Profit - It's a great opportunity to work alongside some really great people. A large number of the employees care deeply about not only the service but the underlying principles of organics. - Most drivers have 4 - 10 hour days a week. A really great schedule - You are welcome to take excess produce at the end of the week - Working for a company, who on the surface, is both competitive and earth conscious Boston Organics operates under the mission statement of "Planet, People and Profit" however Employees is conveniently missing from this mission statement. People certainly does not include employees. BO, like a great deal of other companies in the field of organics, has a great outward image of operations but that is unfortunately not the fact behind the scenes. - You can expect to be reprimanded and risk losing raises for any single parking ticket received while delivering in the city, all the while expected to make a large number of deliveries within business hours. This is an issue major shipping companies accept as an unavoidable cost of the business, however Boston Organics will use these tickets to leverage against any raise. - Inappropriate handling of a Listeria recall - Do not make mention of tips to customers. - Repetitively have request for vacation denied despite observing the two week in advance rule. Also assuring no one else had requested that time off. - If you find yourself in the warehouse/driver role, expect to be treated as a second class citizen vs office employees. You may find yourself offering assistance to supervisors regarding basic math but do not let that discourage you, their ignorance of fractions and percentages will only work to improperly reflect your performance. Math isn't for everyone, what can you do? - Have a suggestion, please... share it. Trying to have a healthy discourse over a certain procedure or practice...great! Just know once that conversation ends you are on the "bad" list. Sorry - Sent out in unsafe driving conditions (snow) and will not receive the appropriate support from the company when encountering accidents or other weather/driving related issues - You are essentially one step away from losing the job at any given moment. A truly toxic environment, unfortunately -1.0 NEGATIVE 1.0 POSITIVE -1.0 DISAPPROVE 0.0 2.0 4.0 4.0 1.0 2.0 1.0 709223 Open - Encourage tips via pamphlet, web newsletter - Work to mend the division among Office and Warehouse employees. - Respect individuals for their input rather than dismiss them based upon their current position/role within the company. Its behavior like this that hinders professional growth for employees and improvements to professional procedures within the company. - Hire temp employees who have proven to be hard working and an integral part of the team. This may relate to a previous users remarks on the racial make up of the company. - Take the safety of drivers into consideration. Do not force drivers to work in conditions that are clearly unsafe. Do not simply tell drivers "What do you want me to do about it?" when they contact the office about sliding off the road in the snow. 0.0 [{"countHelpful": 0, "languageId": "eng", "userJobTitle": "President", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 703441, "responseDateTime": "2015-08-13T03:07:23.59", "translationMethod": null, "response": "PEOPLE are very important to us. The success of our business relies on the coordinated efforts of so many people. \r\n\r\nDespite our small size and industry we compete in, the employee benefits we offer are very competitive\u2026 fully covered disability insurance, matching 401K, profit share, safe driver bonus program, subsidized health and dental insurance, paid time off, subsidized MBTA pass and Hubway, etc.. \r\n\r\nSafety is also important. That is the reason why we cancel and re-schedule deliveries during the winter when there is inclimate weather. We also encourage our drivers to take lunch breaks. That is one reason why lunch breaks and breaks are paid.\r\n\r\nSince starting Boston Organics in 2002, it has always been my intention to create a work environment that is based on mutual respect. I have great respect for our managers and supervisors that you refer to. They are competent and many started in the warehouse and as drivers like yourself. \r\n\r\nSince working with temporary employees, we have only hired two to join our staff (one was African American). As mentioned in my previous comments below, we plan to hire more permanent part-time employees - some may be temps.\r\n\r\nYou may not agree with all of the company policies and the decisions we make. The one main point I can take away from your feedback is that there may have been an opportunity to take more time to explain the reasoning and logic for some of our operating practices that you are critical of. Internal communications and feedback is something that we are always working to improve on.\r\n\r\nThank you for taking the time for the feedback", "responseOriginal": null, "countNotHelpful": 0}] REGULAR No No 2.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics
private:bostonorganics https://www.glassdoor.com?employer_id=709223 Jun 19th, 2015 12:00AM Open Open Boston Organics Delivery Driver/Warehouse Charlestown, MA Honest physical job with plenty of independence while in the field, free produce but low pay -As a driver, the job is fast-paced and reasonably physical. With a positive attitude you can treat the route like a sport, and get in decent shape -Free produce at the end of the week. Selection was hit or miss sometimes, but if you cook, you could take home $50+ worth of good quality organic produce. -Most drivers don't work Mondays -Decent opportunities to work in the community with food rescue programs -Overtime is not discouraged, and there are opportunities to work extra hours -Drivers are not encouraged to receive tips. There is no program to suggest to customers the option of gratuity. Many of my co-workers and myself grew bitter about this over time, as competing grocery delivery companies did have a concrete "tipping is customary" policy. With 60-80 deliveries a day per driver, even a dollar a stop could have meant so much. Management was well aware of the workers' problem with this, and nothing was done. -Supervisors left on the dot, worked exactly 8 hours, and took nice hour-long lunch breaks. Drivers would work until the job was finished, sometimes 12+ hour days with no breaks Extreme discrepancy between workload of a driver versus that of the office personnel. -Temporary workers in warehouse were almost always African American, and in my time not one African American was ever hired on as a permanent employee, even if they were hard workers. Management seemed paranoid they would steal fruits and vegetables. -Route driving in Boston is not for everyone. I had fun doing it, but it's high-stress and can be dangerous. I recommend having route experience in a dense metro area before taking this gig. -1.0 NEGATIVE 1.0 POSITIVE 1.0 APPROVE 1.0 2.0 4.0 2.0 1.0 1.0 2.0 709223 Open -Three words: "TIPPING IS CUSTOMARY". Encouraging a tipping program would boost employee morale, give them close to a living wage (trust me, the hourly rate was not a living wage for Boston), and best of all not take money out of your pockets. -Get a better coffee machine. 0.0 [{"countHelpful": 0, "languageId": "eng", "userJobTitle": "President", "__typename": "EmployerResponse", "originalLanguageId": null, "id": 661781, "responseDateTime": "2015-06-23T06:11:48.783", "translationMethod": null, "response": "Thank you for the feedback. \r\n\r\nI\u2019m not too sure how long ago you worked here, but there have been some changes and efforts that address some of your comments.\r\n\r\nIt is important that our staff is paid decently and fairly. We currently start all employees slightly above what is considered a living wage in Suffolk county. We feel that is a good place to start and is competitive for similar work. We also feel that when you factor in the subsidized health/dental insurance, matching 401k, paid time off, MBTA reimbursement, disability insurance and other benefits, the overall compensation is very competitive for our industry.\r\n\r\nAs you mentioned, the days can be long and the work hard. For safety to the public and staff, it is important that drivers are well rested. We encourage our drivers to take lunch breaks. That is one reason why lunch breaks and breaks are paid. We try our best to balance the workload to ensure drivers are not working too long days. But with call outs, bad weather, late shipment of produce, etc, it does not always work out that way. \r\n\r\nWe have hired temps and plan to add more permanent part-time staff. Part of our strategy with using temporary employees is to help manage the changing volume of the business and to protect/guarantee stable hours for our staff. With that said, we feel there is some room to bring on permanent part-time staff into the warehouse.\r\n\r\nThanks again for your feedback. It is very helpful as we move forward and seek to improve. \r\n\r\n-Jeff (President and Founder)", "responseOriginal": null, "countNotHelpful": 0}] REGULAR No No 2.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics
private:bostonorganics https://www.glassdoor.com?employer_id=709223 Feb 16th, 2015 12:00AM Open Open Boston Organics Fleet Manager Assistant, Ops Supervisor, Customer Service, Driver Charlestown, MA Great values, Cool people, Difficult management, lack of communication Drivers get to be outside, working mostly independently in a varied landscape with many challenges and rewards. Warehouse operations are simple and enjoyable if you don't mind repetition. The annual flow of local seasonal produce is something rarely experienced these days, and it joyfully permeates life at Boston Organics. The atmosphere is good, plenty of interesting people to talk to with varied opinions and backgrounds. Music, jokes, pictures, and fun are available, though the vibe has slacked a bit in recent years (used to be more relaxed, now more strict and not always predictable, but still very good). Office is fun, friendly, with good people. Free Produce, 3 day weekends for most drivers, salaries are competitive. Good benefits package including health, dental, vacation. No system for tipping drivers, horrible drivers in Boston make it difficult to deliver sometimes, you will occasionally (or maybe almost always if you are fast) leave at noon with 75+ deliveries after coming to work at 7am. Add to this snow in winter (the busy season) and the job can be pretty tough (but keep in mind you will get in great shape). Management is sometimes unpredictable, inconsistent, and paranoid. There remained for my entire tenure a gigantic disconnect between warehouse/drivers in one camp, and the office in another leading to frequent dissent in the warehouse, and difficulty in the office. The warehouse crew/drivers discuss concerns but feel disenfranchised, and are often afraid to take the issues to the leadership. Furthering this divide, management sometimes turns a deaf ear to concerns while simultaneously putting the concerned worker on their 'bad-list' (to some degree this is human nature) The owner is often difficult to talk to and understand, though he seems to have great intentions, and is definitely doing a good job of keeping the company green, supporting local farmers, and promoting the organics movement, while growing the company. As a personal example, I spent 5 years, dedicated to the mission and values, working so hard that I lost over 100 lbs in my first year and maintaining that level (with some ebb and flow) of commitment for the next four, constantly attempting to improve the business operations by introducing many ideas that were implemented to increase efficiency and improve the customer experience, and I was rewarded, having 4 different jobs during my time there, but I was also fired and subsequently denied unemployment by people I considered friends (good life-lesson here, friend or not, business is first even for a socially/environmentally conscious company). This was because of two 5mph accidents in a short period (both of which were admittedly my fault, but the denial of unemployment after such long and dedicated service was unnecessary and mean, and it didn't end there). In my disgrace, I lost sight of what was happening around me during the firing process, and signed a document with some nasty language including a statement that I was "a danger to public safety". This, in combination with an extremely disproportionate number of call backs (2 to be exact) after 2 months and 200+ job applications leads me to wonder if I am being spoken poorly of by people calling for a reference. I would love to be able to recommend this company whole-heartedly as I had so many formative and rewarding experiences working there and loved my interactions with customers and co-workers. Sadly, the substantial and numerous cons weigh heavily against the substantial and numerous pros for me, making it hard to recommend. 1.0 POSITIVE 0.0 NO_OPINION 0.0 3.0 3.0 5.0 3.0 3.0 3.0 709223 Open Focus on communicating with the drivers/warehouse. They have legitimate concerns. Remember the Zingerman's training and keep in mind that customer service applies to employees as well. Ask what they want, and make it happen, or clearly explain why you can't/won't even if it makes you sound like you are running a business (it's totally ok to make decisions that are good for the business even if it means you can't pay as much as you'd like or meet every request). The drivers seemed to be really receptive to me making their routes and I think it was because I was in constant communication with each one about the current state of their routes, and my plans to improve them, and did everything I could to make adjustments that gave them what they wanted. Accept tips, Accept tips, Accept tips. Everyone likes more money from an employer, and customers feel good when they help people. Nobody needs to be forced to tip, just make an option for small amounts like, 50c, $1, $1.50. Most customers will be happy to tack a tiny amount on, and if you split it among the entire staff (WH and Office too since it takes more than drivers to bring the customer the Boston Organics experience), everyone will get apprx. $3,000 per year raise at an average tip of 50 cents per customer. 80 deliveries in a few hours is a difficult and dangerous task requiring varied skills including customer service and eyes in the back of your head. If you can pay more for it, you'll have happier employees that stay longer. If you pay more through tips, you can pay more without spending more. 0.0 [] REGULAR No No 6.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics
private:bostonorganics https://www.glassdoor.com?employer_id=709223 Mar 11th, 2014 12:00AM Open Open Boston Organics United States USA Great company that is growing Great experience working here and fun to be a part of a team that is growing and changing Some unclear roles and uncertainty with responsibilities 1.0 POSITIVE 1.0 APPROVE 0.0 4.0 5.0 4.0 3.0 4.0 4.0 709223 Open 0.0 [] REGULAR No Yes 0.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics
private:bostonorganics https://www.glassdoor.com?employer_id=709223 Aug 8th, 2013 12:00AM Open Open Boston Organics United States USA Socially responsible business As a small, local and independent business there is a great opportunity to make an impact. It’s nice working for a mission driven company and knowing that the work we are doing is creating positive change. As a small, growing business, the systems and processes are not as developed as larger companies. Although there may be some upside to this, it can sometimes result in a breakdown in communications. 0.0 4.0 0.0 0.0 0.0 0.0 0.0 709223 Open Business is very fluid. There is an entrepreneurial spirit in the culture. Successful managers should be expected to "think outside of the box" and be willing to role up their sleeves. 0.0 [] No Yes 0.0 Jan 10th, 2021 10:35PM Jan 10th, 2021 10:35PM Boston Organics

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