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private:brightmetrics
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925984
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Jun 12th, 2022 12:00AM
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Brightmetrics™
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1.1K
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14.00
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Open
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Information Technology & Services
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Jun 11th, 2022 10:09PM
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Jun 11th, 2022 10:09PM
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Brightmetrics™ data analytics and reporting offer a unique and more efficient way to gain insights from your unified communications and contact center systems. Use our solution to turn your contact center platforms into a strategic asset for your company. Our services deliver insights for intelligent business decisions on:
Mitel MiVoice Connect (Formerly ShoreTel)
Mitel MiContact Center
Mitel MiVoice Business
Genesys Cloud
Today, customers expect more from every engagement. There’s more pressure than ever to deliver world-class experiences through phone or wherever other channels your customers chose to interact.
Brightmetrics is an analytics tool that pulls together and organizes your call and interaction data into customizable perspectives that make sense for your team. We give you the ability to drill down into that data as far as necessary, enabling you to understand not only trends but context to make better-informed business decisions. Brightmetrics is intuitive, allowing you to slice and dice your data until you get the perspectives that match your unique business challenges.
Whether you use Brightmetrics UC Analytics™, Contact Center Analytics™, CCaaS Analytics™, or additionally with our REAL TIME Analytics™, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
1. Customer Experience
2. Operational Efficiency and Productivity
3. Call/Agent Transparency
In addition to democratizing data for your entire management team, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver the optimal level of telephony services for your organization. Give your team the advantage to foresee challenges and make quick and informed decisions that will ultimately increase customer satisfaction and retention, as well as benefit your employee culture and brand.
Click below to read what our customers have to say!
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Open
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Mitel, ShoreTel, VoIP, Contact Center, Customer Service, Business Intelligence, Reporting, Metrics, Data Visualization, Technology, Cloud Communication, Customer Experience, Data Analytics, Genesys, Call Center, Data, Dashboards, Performance, Customer Satisfaction, Omnichannel, CCaaS, SaaS, Customer Support, Employee Engagement, Productivity, Real Time, Employee Experience, Management, CX
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Open
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5341 Old Redwood Hwy, Suite 420
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Petaluma
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California
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US
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94954
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Brightmetrics
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private:brightmetrics
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925984
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May 22nd, 2019 12:00AM
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Brightmetrics
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196
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9.00
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Open
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Computer Software
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May 22nd, 2019 07:28PM
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May 22nd, 2019 07:28PM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Open
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Mitel, ShoreTel, VoIP, Contact Center, Customer Service, Business Intelligence, Reporting, Metrics, Data Visualization, Technology, Cloud Communication
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Open
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1129 Industrial Ave, Suite 201
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Petaluma
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California
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US
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94952
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Brightmetrics
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private:brightmetrics
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925984
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Mar 18th, 2018 12:00AM
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Brightmetrics
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157
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9.00
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Open
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Computer Software
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Mar 18th, 2018 03:37PM
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Mar 18th, 2018 03:37PM
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Open
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Brightmetrics
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private:brightmetrics
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925984
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Feb 17th, 2018 12:00AM
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Brightmetrics
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140
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7.00
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Open
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Computer Software
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Feb 17th, 2018 02:25PM
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Feb 17th, 2018 02:25PM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Brightmetrics
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private:brightmetrics
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925984
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Feb 16th, 2018 12:00AM
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Brightmetrics
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140
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7.00
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Open
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Computer Software
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Feb 16th, 2017 08:15AM
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Feb 16th, 2017 08:15AM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Brightmetrics
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private:brightmetrics
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925984
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Feb 15th, 2018 12:00AM
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Brightmetrics
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140
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7.00
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Open
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Computer Software
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Feb 15th, 2017 10:07AM
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Feb 15th, 2017 10:07AM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Brightmetrics
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private:brightmetrics
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925984
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Feb 14th, 2018 12:00AM
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Brightmetrics
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140
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7.00
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Open
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Computer Software
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Feb 14th, 2017 01:50PM
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Feb 14th, 2017 01:50PM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Brightmetrics
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private:brightmetrics
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925984
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Feb 13th, 2018 12:00AM
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Brightmetrics
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140
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7.00
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Open
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Computer Software
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Feb 13th, 2017 04:11PM
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Feb 13th, 2017 04:11PM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Brightmetrics
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private:brightmetrics
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925984
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Feb 12th, 2018 12:00AM
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Brightmetrics
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140
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7.00
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Open
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Computer Software
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Feb 12th, 2017 04:15AM
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Feb 12th, 2017 04:15AM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Brightmetrics
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private:brightmetrics
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925984
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Feb 11th, 2018 12:00AM
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Brightmetrics
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140
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7.00
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Open
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Computer Software
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Feb 11th, 2017 05:35AM
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Feb 11th, 2017 05:35AM
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Brightmetrics' ShoreTel Reporting & Data Analytics Services offers a unique way to gain insights from your ShoreTel VoIP system.
Use it to turn your ShoreTel phone system into a strategic asset for your company.
If you're like most organizations, you touch your customers more through your phone system that any other medium. That means you need to do everything you can to make sure those touches are positive ones.
Brightmetrics enables your team to gain critical insights from your ShoreTel phone system. Brightmetrics is an analytics tool that pulls and organizes your telephone data into any configuration, and provides you the opportunity to drill down as far as necessary to help you make intelligent business decisions. Brightmetrics is delivered in a manner that allows you to slice and dice until you get perspectives that are tailored to match your unique business challenges.
Whether you use the Brightmetrics Core UC Analytics services alone, or choose a combination including powerful add-on features such as Enterprise Contact Center Analytics and/or Real Time Dashboards, Brightmetrics is here to help you easily attain meaningful and actionable information that enables you to improve:
-Customer experience
-Business operations efficiency
-Productivity towards organizational objectives
In addition to democratizing data perspectives, Brightmetrics offers unique insight for your technical team into your UC configuration that helps them deliver and maintain the optimal level of telephony services for the organization. We’ve had engineers spend 5 minutes running Brightmetrics reports that answered questions they’d been working on for months.
Give everyone on your team the information to leverage your ShoreTel phone data to make better business decisions.
Customer Quotes:
"Within 5 minutes of installing Brightmetrics' ShoreTel Reporting Services, we were able to clearly see where we could reduce costs by thousands of dollars each year."
"As soon as we demoed the product, we knew that this was the reporting solution we were looking for."
"Brightmetrics was able to help us get reports from our Shortel System that we've never been able to get, allowing us measure and improve our already excellent service."
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Brightmetrics
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