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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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SEO Consultant
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Open
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SEO
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Chicago
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IL
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USA
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About UsWe are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.Job Description:The SEO Consultant will be responsible for handling all day-to-day tasks, work on an SEO account and act as the first point of contact for basic client or task-related questions. The SEO Consultant performs on-site optimizations, blog content, social media content, review responses, citation cleanup, and performs link outreach and acquisition. This is a fully remote role reporting to our office in Richardson, TX. Essential Functions:Perform all daily task work on up to ten SEO accountsFirst point of contact for basic client questions or task-related questionsBuilding custom SEO reports using Google Analytics dataWriting and editing website content and meta tagsPerforming all link outreach and communication on behalf of car dealersAcquire new links by helping organizations partner with car dealers or finding other unique local link opportunitiesCitation clean-up and citation buildingWriting and posting blog content; working with the Wordpress CMSFinding, writing, and scheduling daily social media posts for Facebook and TwitterRequired Skills/Experience:Bachelor’s Degree or equivalent industry-specific experienceMinimum of 6 months of SEO experienceExcellent attention to detail, especially with communication (written and verbal) and meeting deadlinesBasic HTML and CSS knowledgeStrong in Excel, Microsoft Word, Screaming Frog, and PhotoshopExcellent content writing and content editing abilityFamiliar with Google Analytics and data analysisPreferred Skills/Experience:3 years’ experience in Local SEOAbility to confidently communicate with car dealersPR and outreach experienceExperience managing processes within a small team of up to five consultantsPerks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave 4 weeks paid Parental Leave State of the art technologyCompany-paid Basic Life InsuranceVoluntary Supplemental Life InsuranceVoluntary Long-term/Short-term disability insurancePaid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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Quality Assurance Engineer
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Open
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Development
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Rockville
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MD
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USA
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About Us:We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.Job Description:The Quality Assurance (QA) Engineer is responsible for the activity surrounding the stability and growth of DealerOn’s homegrown Platform and CMS. The QA Engineer will need to be able to follow a list of tasks assigned via JIRA and review the releases of the development team. This individual is required to work closely and integrate themselves with development teams to ensure the best quality code possible to prevent bugs or defects from entering production while keeping an eye for the overall release quality for the client. This position will require a high level knowledge of testing and verifying APIs.Essential Functions:Work directly within Development Teams to offer high quality releases for stakeholdersDefine requirements, do technical analysis of current workflow and generate testing plans for new projects and maintain ownership until releaseCreate and review RainforestQA Automated tests on a daily basisServe as a subject matter expert within Development domain to know the ins and outs of specific domain to ensure overall quality release to releaseDevelop new insights and find ways to implement them that improve the overall efficiency and technical offering of our product, and our development processRequired Skills/ Experience:3+ years of dedicated relevant professional experience in QAStrong test case writing skillsUnderstand CI/CD environment and QA role Experience with cross-browser and device testingCapacity to think as client and relate to the technology to offer overall qualityAbility to provide feedback to development teams and stakeholdersWillingness to work through JIRA workflow and provide meaningful test results on individual ticketsFacility to work with API testing and analyze requestsPreferred Skills/ Experience:5 years’ experience in field or careerUnderstanding of RainforestQA Automation or codeless automation equivalentFamiliarity with .NET developmentPractice testing large web-based and service-oriented applicationsPerks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave 4 weeks paid Parental Leave State of the art technologyCompany-paid Basic Life InsuranceVoluntary Supplemental Life InsuranceVoluntary Long-term/Short-term disability insurancePaid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).#LI-CK1
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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Software Engineer, All Levels - Remote
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Open
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Development
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Rockville
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MD
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USA
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About Us:We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.Job Description:The Software Engineer is a talented software developer with experience writing applications for the web and a drive to continue learning and improving. The Software Engineer contributes to a team environment and solves problems together. As well as staying up to date on the latest trends and technologies via news articles, online courses and trainings (such as Udacity or Coursera), and tech blogs (maybe you’ve contributed a few articles yourself). This individual enjoys development, creating new things, sharing your work with others, and most importantly, learning new things.Essential Functions:Work in a team environment to design, develop, document and improve services and web applications serving the automotive industry in a well-designed and maintainable fashionContribute to anything from a multi-node distributed system, based on a CQRS architecture, processing millions of vehicle records to a real time system based on cloud technologies for capturing, processing, and delivering leadsAssist other developers and internal customers to define requirements, perform technical analysis, create implementation and integration plans for new projects, and successfully execute on those plansCommunicate estimations, delays or unforeseen problems in your line of workTechnologies:.Net Framework/CoreC#JavaScript/TypeScriptVueAzureMSSQLGraphQLElasticSearchEvent sourcing/EventStoreCQRSRequired Skills/Experience:Bachelor's degree in computer science, software engineer, or related degree, or equivalent experience within the last 3 yearsStrong communication skills, fluent in EnglishStrong understanding of SOLID software design principlesExperience working with package management tools to manage dependenciesExperience with continuous integration and continuous delivery practicesExperience with HTTP API servicesAppreciation of the user experience at all points of interaction with the softwarePreferred Skills/Experience:A strong understanding of Object Oriented ProgrammingAdept troubleshooting and debugging techniques to quickly identify incorrect codeExperienced in working with a team and sharing knowledge to improve processes and efficiencyExperience working in Agile teams to deliver continuous improvementExperience with distributed version control systems and conceptsSelf-motivated to grow and learn in your area of expertiseStaying observant of needs and sharing your thoughts with your teamPerks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Extremely flexible work schedule (Core Hours)Medical, dental and vision insuranceCompany matched 401K planFlexible paid time offState of the art technologyExpertise in work environmentAccess to Automotive OEM Preferred Pricing ProgramsEngaging environment focused on creating opportunities and encouraging personal growthDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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Software Development Team Lead - Remote
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Open
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Development
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Rockville
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MD
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USA
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About Us:We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.Job Description:The software engineer team lead leverages his/her experience to build high-quality, innovative software solutions that adhere to technical design or guidelines. The engineer should be comfortable in every layer of the stack and be willing to contribute as necessary with development tasks. This role requires the ability to mentor others on new technologies, patterns, and tools that will help the team adhere to high-quality coding standards and practices. Essential Functions:Produce well-designed, maintainable code that adheres to SOLID software design principles Adhere to software development processes and participate in discussions to enhance and optimize development operations Implement code that adheres to architecture design and implementation plans agreed upon with technical lead and software architect Implement and promote reusable code by leveraging shared libraries Proactively manage technical debt incurred during software implementations by identifying opportunities for enhancement (debt repayment), even in tight deadlines. Participate in sprint planning meetings to contribute with estimations and development strategy Gain thorough understanding of systems and core business functions in order to provide informed suggestions and solutions Be responsible for all high-risk implementations including coordinating tasks across multiple developers Perform code reviews, be comfortable sharing code with others, and mentor other developers through practical coding sessions Manage the CI/CD pipeline for all applications within the Domain by planning Release Versions and risk-boxing Builds within those Versions Advocate and demonstrate use of industry best-practices, high-quality code, and compliance with department development processes Proactively identify and communicate any issues with production environments, such as bugs, slowness and downtime. Any project blockers, whether arising from within or from external sources. Issues regarding lack of scope or requirements definition in a request.Create, update, and maintain system documentation. Mentor and build the knowledge of the junior/mid-level engineers Critical Success Factors: Strong understanding of OOP concepts Proficiency leveraging .NET (standard, framework, or core) Adept troubleshooting and debugging techniques to quickly identify incorrect code Enjoy working with a team and sharing knowledge to improve processes and efficiency Demonstrate strong attention to detail and problem-solving ability Appreciate the importance of user experience at all points of interaction with the software Experience working in Agile teams to deliver continuous improvement Excellent written and verbal communications skills Great organization and time management capability for overseeing multiple tasks and prioritize as needed Experience with distributed version control systems and concepts Required Skills/Experience:Leadership responsibility on an engineering team within the last 3 years Minimum 5 years of experience in a professional Software Engineering team Experience working with package management tools to manage dependencies Experience with continuous integration and continuous delivery practices Experience with HTTP API services Perks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Extremely flexible work schedule (Core Hours)Medical, dental and vision insuranceCompany matched 401K planFlexible paid time offState of the art technologyExpertise in work environmentAccess to Automotive OEM Preferred Pricing ProgramsEngaging environment focused on creating opportunities and encouraging personal growthDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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Senior GL Accountant
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Open
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Finance
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Rockville
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MD
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USA
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About Us:We are a young and fast-growing online marketing company, which provides website services to automotive dealerships across North America and Canada. We help our customers sell more cars and provide them with an amazingly remarkable experience. We have been recognized on the Inc. 5000 list of fastest growing companies six years in a row and counting. Technology is front and center in our company, but it's the people here who are the core of our business. We pride ourselves on making coming to work not only challenging, but also enjoyable.Job Description:The Senior GL Accountant will utilize knowledge of generally accepted accounting principles and company financial practices and procedures to record, track and report timely, accurate, and meaningful financial results. Working with Finance team members and other internal departments, ensure financial transactions are recorded properly and timely. The Senior GL Accountant will maintain general ledger and ensure data accuracy by reconciling accounts, performing account analysis, and recording journal entries within specified deadlines. This is a senior-level position located in our Headquarters office (Rockville, MD). We are currently working remote due to COVID-19.Essential Functions:Prepare monthly, quarterly, and year-end financial statements in accordance with US GAAP, including adherence with ASC 606 and other related contract and software/SaaS accounting and financial reporting.Prepare journal entriesReview and reconcile balance sheet accounts to ensure accuracy and completenessMaintain all supporting schedulesPerform account line item variance analysis and research and resolve discrepanciesEnsure accurate and timely close processPrepare Sales Tax calculations and filings in conjunction with Avalara Prepare sales commission calculations Assists development and implementation of new processes and procedures to increase efficiencies of the monthly close processAssist in annual audit and tax return preparationSpecial projects as assignedRequired Skills/Experience:Bachelor’s Degree in AccountingCPA qualification3-5 years of experience in the financial reporting/general ledger areaProficiency in Microsoft Suite and strong experience with Microsoft Excel, Access, and WordExperience with QuickBooks, NetSuite, and SalesforceAble to thrive in a fast-paced business environmentStrong interpersonal and customer service skillsAbility to multi-task, work under pressure and meet deadlinesCompetencies:Business AcumenStrong Verbal and Written Communication SkillsCritical Evaluation and Attention to DetailHigh Level of Organization and Time Management SkillsEthical PracticePerks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave (starting January 2021)4 weeks paid Parental Leave (policy starting January 2021)State of the art technologyCompany-paid basic Life InsuranceVoluntary supplemental Life InsuranceVoluntary long-term/short-term disability insurance8 paid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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FP&A Manager
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Open
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Finance
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Rockville
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MD
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USA
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About Us:We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working. We were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team. We’ve been lucky enough to assemble.Job Description: The Manager, FP&A plays an integral role in DealerOn success by not only being a strategic thinker, but also using insightful data analysis to drive alignment and key decision making across the company. This is very a high visibility role, reporting to the CFO, that will include ongoing interactions with executives and key members of the senior leadership team. Partnering with the VP of Finance and Controller, this position is responsible to produce and analyze past results as well as develop meaningful forecasts. You will also interact frequently with our majority owner financial sponsor, Next Phase Capital. To be successful in this role, you will possess the capability to translate technical knowledge and industry best practices into financial analysis and quantification for our recurring revenue cloud-based products and environments as well as our managed services. You will work alongside senior business leaders in various financial analysis, including leading forecast and planning review, developing executive level financial presentations, coordinating budgeting processes, etc. Possessing strong business and financial acumen you will bring critical thinking and strong enterprise leadership to supporting the execution of strategic initiatives and growth of the business. You will pro-actively deliver the information and analytics necessary for management to make timely and informed business decisions. You will be instrumental in managing through a period of transition and transformation as DealerOn solidifies its finance and other functions in preparation for further growth and scale. This position is located in our headquarters office (Rockville, MD). We are currently working remote due to COVID-19. Essential Functions: Solid understanding of revenue and cost KPIs in a recurring revenue cloud and managed services organization including maintaining and calculating ROIs on productsOwn and partner, as needed, all corporate financial modeling and FP&A strategy Solid understanding of profitability and performance; continually measure and evaluate profitability as relates to SKU level services, customers, headcount and tools Engage with business leaders directly on product development, inquire and research latest technology offerings and gearing our operational performance towards efficiency and optimization Lead company-wide annual budgeting and multi-year financial strategic planning Maintain accurate rolling forecasts reflecting latest thinking from leaders Present monthly to C-suite financial, key performance indicator and scorecard data and analysis Develop ad hoc financial analysis around various potential business initiatives for growth and profitability Lead and manage cross-functional projects across the organization that help develop and maintain a path towards multi-year objectives Assist business leaders to develop and communicate headwinds and tailwinds assessments of both cost and revenue Work with business leaders to identify actionable solutions from analysis and trends performed and identified Work with rest of Finance team to develop common dashboards and analytical resources and to support a culture of data-driven decisions and measuring of meaningful results Develop and continually improve automated reporting and create efficiencies surrounding existing manual reporting Identify, implement and continually improve systems and/or processes to drive best in class forecast & planning, business insight, and analysis to support execution of strategic initiatives Required Skills/Experience: Bachelor’s degree in Finance or Accounting Five (5) years of applicable professional experience, preferably in Finance, Consulting or Strategy One (1) year of experience managing FP&A or similar teams Two (2) years of medium ($150M+) software, SaaS and managed services Two (2) years experience at private equity portfolio company Two (2) years experience at private equity firm, investment bank or M&A consulting firm Advanced Excel and financial modelling skills Command of core financial concepts and disciplines including: accounting, budgeting/forecasting, financial modeling, cost control principles, working capital and cash management Excellent communication and presentation skills with ability to effectively influence and communicate cross-functionally with senior levels of management Broad experience with ERP systems and planning, forecasting, and reporting solutions Ability to juggle and prioritize simultaneous assignments Proven ability to anticipate needs and provide viable solutions with minimal direction Ability to work independently, exercise discretion, and multi-task in a highly dynamic environment Flexible, proactive, and a team player Ability to pass required background check Adherence to and ability to manage teams to strict deadlines Ability to deal with and manage uncertainty / change (transition, transformation and growth) Honesty and integrity Preferred Skills/Experience: Demonstrated understanding of project management needs within matrix organizations Experience with NetSuite, PowerPoint, and PowerBI Relevant experience at a US multinational (future growth planned) Relevant experience in automotive software and services Perks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave 4 weeks paid Parental Leave State of the art technologyCompany-paid Basic Life InsuranceVoluntary Supplemental Life InsuranceVoluntary Long-term/Short-term disability insurancePaid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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Inside Sales Rep
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Open
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Sales
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Las Vegas
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NV
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USA
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About Us:We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.JOB DESCRIPTION:An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, generating interest, qualifying prospects and closing sales. Essential Functions:Cold calling; making multiple outbound calls to potential clientsUnderstand client needs and offer solutions and supportResearch accounts, identify key players and generate interestQualifying leads from digital campaigns, conferences, references, tradeshows, etc.Creating and maintaining a list/database of prospect clientsPresenting and delivering information to potential clientsAnswering potential client questions and follow-up call questionsWorking with sales team when closing salesTracking weekly, monthly, and quarterly performance and sales metricsBuilding pipelines with channel partners and team members to close salesMaintaining database (Salesforce) of prospective client informationClosing sales and working with client through closing processRequired Skills/Experience:Comfortable making cold calls and talking to new people all dayExcellent verbal and written communication skills; the ability to call, connect and interact with potential customersPersuasive and goal-orientedPossesses an energetic, outgoing, and friendly demeanorEager to expand company with new sales, clients, and territoriesSelf-motivated and self-directedAble to multitask, prioritize, and manage time efficientlyIn-depth understanding of company services and its position in the industryHigh school degree or equivalentTenacity to handle rejection and continue on with a positive attitude when reaching next potential clientKnowledge of sales process from initiation to closeAbility to work independently or as an active member of a teamPreferred Education and ExperiencePrevious experience in outbound call center, inside sales experience, or related sales experience Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience Perks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave 4 weeks paid Parental Leave State of the art technologyCompany-paid Basic Life InsuranceVoluntary Supplemental Life InsuranceVoluntary Long-term/Short-term disability insurancePaid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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Inside Sales Representative
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Open
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Sales
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Salt Lake City
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UT
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USA
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About Us:We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.JOB DESCRIPTION:An inside sales rep will play a fundamental role in achieving our ambitious customer acquisition and revenue growth objectives. You must be comfortable making dozens of calls per day, generating interest, qualifying prospects and closing sales. This is a remote position reporting to our headquarters in Maryland. Essential Functions:Cold calling; making multiple outbound calls to potential clientsUnderstand client needs and offer solutions and supportResearch accounts, identify key players and generate interestQualifying leads from digital campaigns, conferences, references, tradeshows, etc.Creating and maintaining a list/database of prospect clientsPresenting and delivering information to potential clientsAnswering potential client questions and follow-up call questionsWorking with sales team when closing salesTracking weekly, monthly, and quarterly performance and sales metricsBuilding pipelines with channel partners and team members to close salesMaintaining database (Salesforce) of prospective client informationClosing sales and working with client through closing processRequired Skills/Experience:Comfortable making cold calls and talking to new people all dayExcellent verbal and written communication skills; the ability to call, connect and interact with potential customersPersuasive and goal-orientedPossesses an energetic, outgoing, and friendly demeanorEager to expand company with new sales, clients, and territoriesSelf-motivated and self-directedAble to multitask, prioritize, and manage time efficientlyIn-depth understanding of company services and its position in the industryHigh school degree or equivalentTenacity to handle rejection and continue on with a positive attitude when reaching next potential clientKnowledge of sales process from initiation to closeAbility to work independently or as an active member of a teamPreferred Education and ExperiencePrevious experience in outbound call center, inside sales experience, or related sales experience Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM/Salesforce experience Perks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave 4 weeks paid Parental Leave State of the art technologyCompany-paid Basic Life InsuranceVoluntary Supplemental Life InsuranceVoluntary Long-term/Short-term disability insurancePaid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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May 11th, 2021 12:00AM
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Customer Support Specialist
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Open
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Customer Support
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Seattle
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WA
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USA
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About UsWe are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.Job DescriptionThe Customer Support Specialist (CSS) is responsible for answering customer incoming calls, creating ticket cases using Salesforce while documenting, performing and solving customer requests with a first call resolution goal. This individual will be a successful point of contact with proven customer service experience in a dynamic, customer focused and people first organization. We are seeking a proactive professional who will help shape and enhance our client support and customer experience for both internal and external customers. This is an entry level position filling a 11 to 8 PM PST shift, Monday - Friday or Tuesday - Saturday. Essential FunctionsManage incoming support tickets which could include validating support tickets, providing updates and callbacks within a timely manner and occasionally triaging tickets that need additional support to the proper departmentDemonstrate excellent customer service skills with the ability to take ownership, researching and resolving customer inquiriesDocument detailed and accurate information within our Salesforce application during customer interactionsUtilize an internal knowledge base system for customer interactions to help provide support and ensure accurate resolutions and informationMaintain and promote a positive outlook and embrace changeMeet and strive to exceed departmental performance goals in relation to quality, production and schedule adherenceAnswer inbound calls from customers while implementing the necessary customer satisfaction skills which include phone etiquette, accountability and active listening while meeting specific service level and performance goalsPerform other tasks as directed by the Customer Support Supervisor and/or Customer Support ManagerRequired SkillsBachelor’s Degree or equivalent experience2 years of customer service experienceStrong phone etiquetteAbility to multi-task in a fast paced and dynamic environmentHighly adaptable to process and system changesProactive teammateProficient knowledge of MS Office Suite (Word, Excel, Outlook)Preferred Skills1 or more years’ experience in a call center environment3 years of DealerOn experiencePerks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave 4 weeks paid Parental Leave State of the art technologyCompany-paid Basic Life InsuranceVoluntary Supplemental Life InsuranceVoluntary Long-term/Short-term disability insurancePaid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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May 11th, 2021 09:33AM
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May 11th, 2021 09:33AM
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DealerOn
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Technology
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Software & Computer Services
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private:dealeron
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dealeron.applytojob.com
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dealeron.applytojob.com
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Jul 8th, 2021 12:00AM
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Customer Support Specialist (Remote)
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Open
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Customer Support
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Rockville
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MD
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USA
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About Us:We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting edge products that streamline the car buying process and provide an experience both shoppers and dealers love. Our business model is working: we were recognized on the Inc. 5000 list of fastest growing companies six years in a row, expanding to over 30 manufacturer relationship, and over 4,000 dealer partners. We are proud of what our company has done, and it’s all due to the talented and diverse team we’ve been lucky enough to assemble.Job DescriptionThe Customer Support Specialist (CSS) is responsible for answering customer incoming calls, creating ticket cases using Salesforce while documenting, performing and solving customer requests with a first call resolution goal. This individual will be a successful point of contact with proven customer service experience in a dynamic, customer focused and people first organization. We are seeking a proactive professional who will help shape and enhance our client support and customer experience for both internal and external customers. This is an entry level remote position reporting to the Headquarters office in Rockville, MD.Essential Functions:Manage incoming support tickets which could include validating support tickets, providing updates and callbacks within a timely manner and occasionally triaging tickets that need additional support to the proper departmentDemonstrate excellent customer service skills with the ability to take ownership, researching and resolving customer inquiriesDocument detailed and accurate information within our Salesforce application during customer interactionsUtilize an internal knowledge base system for customer interactions to help provide support and ensure accurate resolutions and informationMaintain and promote a positive outlook and embrace changeMeet and strive to exceed departmental performance goals in relation to quality, production and schedule adherenceAnswer inbound calls from customers while implementing the necessary customer satisfaction skills which include phone etiquette, accountability and active listening while meeting specific service level and performance goalsPerform other tasks as directed by the Customer Support Supervisor and/or Customer Support ManagerRequired Skills:Bachelor’s Degree or equivalent experience2 years of customer service experienceStrong phone etiquetteAbility to multi-task in a fast paced and dynamic environmentHighly adaptable to process and system changesProactive teammateProficient knowledge of MS Office Suite (Word, Excel, Outlook)Preferred Skills:1 or more years’ experience in a call center environment3 years of DealerOn experienceJob Requirements:High-Speed Cable Internet connection with a rated speed of 15MbpsReliable Internet Service Provider (ISP) necessary to perform jobPerks and Benefits:Aside from the awesome people you will get to interact with on a daily basis, we offer a number of benefits, including:Medical, dental and vision insuranceCompany matched 401K planFlexible PTO + Sick Leave 4 weeks paid Parental Leave State of the art technologyCompany-paid Basic Life InsuranceVoluntary Supplemental Life InsuranceVoluntary Long-term/Short-term disability insurancePaid National HolidaysOptional Healthcare/Dependent Care FSA AccountDealerOn is an Equal Opportunity Employer. We also participate in E-Verify (for more information, click here: E-verify Participation and Right to Work).
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Jul 8th, 2021 05:01PM
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Jul 8th, 2021 05:01PM
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DealerOn
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Technology
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Software & Computer Services
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