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private:didikuaidi
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carreiras.99app.com
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carreiras.99app.com
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Oct 16th, 2020 12:00AM
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Learning and Development Senior Analyst
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Open
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Spanish Speaking
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Colombia
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Colombia
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Huila
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COL
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Sep 25th, 2020 12:00AM
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Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About the challenge
The Learning and Development Sr. Analyst will be a responsible of planning and the execution of training activities, develop curricula, evaluate training delivery and measure results for new hires and onboarding activities. Also recommend changes to current programs or ideas for future ones. Responsible for managing the daily operations and quality service delivery through the monitoring of training techniques executed by the BPO facilitators team.
You will be challenged to develop a comprehensive program aimed to deliver education, training and development for our service and experience staffs for multiple channels (written, voice, in-person). You will collaborate with other team members in the broader CX organization to share best practices on Learning and Development.
Your responsibilities:
· Analyze and recommend modifications to standardize learning paths to meet changing and specific business requirements.
· Lead the team that will deliver continuing training and learning to our staff for new products, services and customer service skills.
· Collaborate with various departments within the organization, including resource planning, human resources, quality and processes to develop multiple training plans based on operational needs. Updating training plans to meet those needs.
· Understand customer experience team's needs and design a knowledge path for them.
· Generate new and innovative solutions to complex problems and propose improvements to processes and tools.
· Design methods and procedures to test course materials for quality, audience, suitability accuracy of objectives and expected learning experience.
The successful applicant:
· Proven experience between 2 and 5 years in knowledge management, learning management systems (LMS) and learning trails.
· Background in adult learning methodologies. Experience in training for customer service teams is desirable.
· Strong program management skills and willingness to create from scratch.
· A systematic approach to planning and problem solving (Analytic thinking).
· Experience in People Analytics is a plus.
· Advanced/fluent level of English.
· Excellent communication skills, both oral and written.
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Oct 16th, 2020 05:26AM
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Oct 16th, 2020 05:26AM
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Didi Kuaidi
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private:didikuaidi
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carreiras.99app.com
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carreiras.99app.com
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Oct 16th, 2020 12:00AM
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Service Operations Planning Sr. Analyst
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Open
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Spanish Speaking
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Colombia
|
Colombia
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Huila
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COL
|
Sep 25th, 2020 12:00AM
|
|
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About the challenge
DiDi is looking for an analytic and data-driven Senior Workforce Analyst that will be responsible for creating effective staffing schedules to serve customer experience operations of +8 countries in Latin America. The successful candidate will also dive deep into the operations performance metrics and turn the data into insightful business cases and analysis as the key input for decision-making processes. The Senior Workforce Analyst will participate as a core member of the Service Delivery Center, working closely with the team to provide data-driven solutions and support to all WFM solution areas of the Vendors.
Your responsibilities:
- Forecast and schedule effective staffing plans for shifts on a daily, weekly, and monthly basis for multi-site operations and countries.
- Enable real-time monitoring to make intra-day adjustments to maximize resource efficiency and achieve service level goals and other key customer service KPIs.
- Implement the WFM governance model to provide periodic (Daily/Weekly/Monthly) performance reports to leadership.
- Tackle service level alerts by managing and performing recovery actions to ensure a high level of service delivery at a regional scale.
- Work with large datasets to investigate key operations trends, performance, and issues.
- Identify opportunities for improvement, structure business cases, and communicates findings and insights to key stakeholders.
- Assist in developing presentations on metrics, reports, and analysis.
- Communicates effectively with vendors’ WFM teams to drive priorities.
The Successful Candidate
- 2+ years of experience performing staffing or operations schedule plans (forecasting and real-time management).
- Strong understanding of how to translate planning and forecasting staffing requirements into optimal schedule plans.
- Excellent analytical and mathematical skills.
- Aptitude working with and manipulating data and creating effective data visualizations from scratch.
- Skilled at using data and metrics to uncover insights and drive business performance.
- Exceptional ability to visually present and communicate data, analyses, and findings.
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Oct 16th, 2020 05:26AM
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Oct 16th, 2020 05:26AM
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Didi Kuaidi
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private:didikuaidi
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carreiras.99app.com
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carreiras.99app.com
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Oct 16th, 2020 12:00AM
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Projects Sr. Analyst
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Open
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UAU
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Colombia
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Colombia
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Huila
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COL
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Sep 25th, 2020 12:00AM
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|
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About the challenge:
Our customer experience area is a key to deliver a great experience to our customers. Our team is BIG and full of people passionate about delivering a WOW service to our clients! As a Project Sr. Analyst you will lead multifunctional projects which will directly affect our customer experience as well as team experience and drive efficiency for our business, generating impact for thousands of people! You will handle different sort of projects from people to product or process reviews to name a few. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!
Your responsibilities:
· Structure and execute multifunctional projects related to different scopes. (e.g. customer journey continuous improvement, product implementation, process review, relationship operations structure);
· Lead and execute project following the schedule, having high quality standard and within the scope;
· Communicate to and influence the whole structure involved in the project in order to engage the teams;
· Monitor and track Key Performance Indicators;
· Use critical and analytical thinking to identify potential challenges and opportunities and solve them in a fast and creative way.
The successfull applicant:
· Bachelor’s degree (required);
· Proven strong experience in project management;
· Projects and process methodology.
· Advanced/fluent level of English.
· Excellent communication skills, both oral and written;
· Ability to interact with and influence internal and external partners;
· Effective time managing and organization skills;
· Demonstrated background in solving complex problems;
· Desire to work in a very dynamic, fast-paced environment and highly motivated to deliver a memorable customer experience
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Oct 16th, 2020 05:26AM
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Oct 16th, 2020 05:26AM
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Didi Kuaidi
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private:didikuaidi
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carreiras.99app.com
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carreiras.99app.com
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Oct 18th, 2020 12:00AM
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Continuous Improvement Manager
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Open
|
|
Spanish Speaking
|
Colombia
|
Colombia
|
Huila
|
COL
|
Sep 25th, 2020 12:00AM
|
|
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About DiDi
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation options for 550 million users, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Car Sharing and food delivery. Over 31 million drivers have found flexible work and income opportunities on the DiDi platform.
DiDi is committed to collaborating with policymakers, the taxi industry and communities to solve the world’s transportation, environmental and employment challenges with smart transportation innovations. The company is working with a growing alliance of car industry players to build out a next-generation auto-solutions and operations platform.
DiDi partners with Grab, Lyft, Ola, 99, Taxify and Careem in a global ride-hailing network that reaches over 80% of the world’s population across over 1,000 cities. Currently, DiDi provides ride-hailing services in Brazil under the 99 brand, operates DiDi-branded mobility services in Colombia, Mexico, Chile and Australia, and provides taxi-hailing service in Japan through a joint venture. By continuously improving user experience and creating social value, DiDi strives to build a safe, open and sustainable mobile transportation ecosystem.
About the challenge
DiDi is looking for an analytic and process-driven Continuous Improvement Manager that will be responsible for leading the change within the customer experience operations of 8+ countries in Latin America. The successful candidate will take ownership of the Quality & Assurance program and customers’ feedback to define, lead, and implement quality and improvement projects and strategies to address identified gaps, and raise the bar for our CX processes. The scope of this role includes off-line, on-line, and in-person interactions tackled by outsourced and internal customer experience teams. You will participate as a core member of the Service Delivery Center, collaborate with cross-functional teams, and leading multiple stakeholders at a regional level to set standards of excellence.
Your responsibilities:
- Leverage the continuous process improvement strategy through the implementation of the Quality and Assurance program.
- Define and implement the Quality and Assurance governance model to oversee and monitor Vendor’s operations (KPIs, QA criteria, data visibility, team cadence, etc.).
- Analyze operations performance, identify gaps and issues, structure data-driven and process findings to create courses of action.
- Define and lead cross-functional continuous improvement projects focusing on measurable quality and service improvement. Prioritize high impact projects that require quick action.
- Communicate findings and insights to CX Program Managers and key stakeholders. Work in conjunction with them to take action based on your recommendation.
- Lead the alignment process between the QA strategy and the vendor’s operations while meeting the customer service standards.
- Partner with regional counterparts to achieve customer experience standards.
The successful candidate
- Proven experience between 2 and 7 years in Continuous Improvement Management and Quality Systems programs (required).
- Skilled at diving deep into data, processes, people and systems to create, simplify and improve customer experience.
- Data-driven approach to problem-solving. Analytical and customer-centric mindset to define, oversee key performance indicators, and identify opportunities for improvement.
- Knowledge of mathematical models and sampling (desirable)
- Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
Certified in Six Sigma (desirable).
- Excellent communication skills, both oral and written.
- Advanced/fluent level of English. (required).
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Oct 18th, 2020 05:16AM
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Oct 18th, 2020 05:16AM
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Didi Kuaidi
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|
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private:didikuaidi
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carreiras.99app.com
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carreiras.99app.com
|
Oct 19th, 2020 12:00AM
|
Service Operations Planning Sr. Analyst
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Open
|
|
Spanish Speaking
|
Colombia
|
Colombia
|
Huila
|
COL
|
Sep 25th, 2020 12:00AM
|
|
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About the challenge
DiDi is looking for an analytic and data-driven Senior Workforce Analyst that will be responsible for creating effective staffing schedules to serve customer experience operations of +8 countries in Latin America. The successful candidate will also dive deep into the operations performance metrics and turn the data into insightful business cases and analysis as the key input for decision-making processes. The Senior Workforce Analyst will participate as a core member of the Service Delivery Center, working closely with the team to provide data-driven solutions and support to all WFM solution areas of the Vendors.
Your responsibilities:
- Forecast and schedule effective staffing plans for shifts on a daily, weekly, and monthly basis for multi-site operations and countries.
- Enable real-time monitoring to make intra-day adjustments to maximize resource efficiency and achieve service level goals and other key customer service KPIs.
- Implement the WFM governance model to provide periodic (Daily/Weekly/Monthly) performance reports to leadership.
- Tackle service level alerts by managing and performing recovery actions to ensure a high level of service delivery at a regional scale.
- Work with large datasets to investigate key operations trends, performance, and issues.
- Identify opportunities for improvement, structure business cases, and communicates findings and insights to key stakeholders.
- Assist in developing presentations on metrics, reports, and analysis.
- Communicates effectively with vendors’ WFM teams to drive priorities.
The Successful Candidate
- 2+ years of experience performing staffing or operations schedule plans (forecasting and real-time management).
- Strong understanding of how to translate planning and forecasting staffing requirements into optimal schedule plans.
- Excellent analytical and mathematical skills.
- Aptitude working with and manipulating data and creating effective data visualizations from scratch.
- Skilled at using data and metrics to uncover insights and drive business performance.
- Exceptional ability to visually present and communicate data, analyses, and findings.
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Oct 19th, 2020 05:48AM
|
Oct 19th, 2020 05:48AM
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Didi Kuaidi
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|
|
private:didikuaidi
|
carreiras.99app.com
|
carreiras.99app.com
|
Oct 20th, 2020 12:00AM
|
Continuous Improvement Manager
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Open
|
|
Spanish Speaking
|
Colombia
|
Colombia
|
Huila
|
COL
|
Sep 25th, 2020 12:00AM
|
|
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About DiDi
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation options for 550 million users, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Car Sharing and food delivery. Over 31 million drivers have found flexible work and income opportunities on the DiDi platform.
DiDi is committed to collaborating with policymakers, the taxi industry and communities to solve the world’s transportation, environmental and employment challenges with smart transportation innovations. The company is working with a growing alliance of car industry players to build out a next-generation auto-solutions and operations platform.
DiDi partners with Grab, Lyft, Ola, 99, Taxify and Careem in a global ride-hailing network that reaches over 80% of the world’s population across over 1,000 cities. Currently, DiDi provides ride-hailing services in Brazil under the 99 brand, operates DiDi-branded mobility services in Colombia, Mexico, Chile and Australia, and provides taxi-hailing service in Japan through a joint venture. By continuously improving user experience and creating social value, DiDi strives to build a safe, open and sustainable mobile transportation ecosystem.
About the challenge
DiDi is looking for an analytic and process-driven Continuous Improvement Manager that will be responsible for leading the change within the customer experience operations of 8+ countries in Latin America. The successful candidate will take ownership of the Quality & Assurance program and customers’ feedback to define, lead, and implement quality and improvement projects and strategies to address identified gaps, and raise the bar for our CX processes. The scope of this role includes off-line, on-line, and in-person interactions tackled by outsourced and internal customer experience teams. You will participate as a core member of the Service Delivery Center, collaborate with cross-functional teams, and leading multiple stakeholders at a regional level to set standards of excellence.
Your responsibilities:
- Leverage the continuous process improvement strategy through the implementation of the Quality and Assurance program.
- Define and implement the Quality and Assurance governance model to oversee and monitor Vendor’s operations (KPIs, QA criteria, data visibility, team cadence, etc.).
- Analyze operations performance, identify gaps and issues, structure data-driven and process findings to create courses of action.
- Define and lead cross-functional continuous improvement projects focusing on measurable quality and service improvement. Prioritize high impact projects that require quick action.
- Communicate findings and insights to CX Program Managers and key stakeholders. Work in conjunction with them to take action based on your recommendation.
- Lead the alignment process between the QA strategy and the vendor’s operations while meeting the customer service standards.
- Partner with regional counterparts to achieve customer experience standards.
The successful candidate
- Proven experience between 2 and 7 years in Continuous Improvement Management and Quality Systems programs (required).
- Skilled at diving deep into data, processes, people and systems to create, simplify and improve customer experience.
- Data-driven approach to problem-solving. Analytical and customer-centric mindset to define, oversee key performance indicators, and identify opportunities for improvement.
- Knowledge of mathematical models and sampling (desirable)
- Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
Certified in Six Sigma (desirable).
- Excellent communication skills, both oral and written.
- Advanced/fluent level of English. (required).
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Oct 20th, 2020 05:17AM
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Oct 20th, 2020 05:17AM
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Didi Kuaidi
|
|
|
|
private:didikuaidi
|
carreiras.99app.com
|
carreiras.99app.com
|
Oct 21st, 2020 12:00AM
|
Continuous Improvement Manager
|
Open
|
|
Spanish Speaking
|
Colombia
|
Colombia
|
Huila
|
COL
|
Sep 25th, 2020 12:00AM
|
|
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About DiDi
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation options for 550 million users, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Car Sharing and food delivery. Over 31 million drivers have found flexible work and income opportunities on the DiDi platform.
DiDi is committed to collaborating with policymakers, the taxi industry and communities to solve the world’s transportation, environmental and employment challenges with smart transportation innovations. The company is working with a growing alliance of car industry players to build out a next-generation auto-solutions and operations platform.
DiDi partners with Grab, Lyft, Ola, 99, Taxify and Careem in a global ride-hailing network that reaches over 80% of the world’s population across over 1,000 cities. Currently, DiDi provides ride-hailing services in Brazil under the 99 brand, operates DiDi-branded mobility services in Colombia, Mexico, Chile and Australia, and provides taxi-hailing service in Japan through a joint venture. By continuously improving user experience and creating social value, DiDi strives to build a safe, open and sustainable mobile transportation ecosystem.
About the challenge
DiDi is looking for an analytic and process-driven Continuous Improvement Manager that will be responsible for leading the change within the customer experience operations of 8+ countries in Latin America. The successful candidate will take ownership of the Quality & Assurance program and customers’ feedback to define, lead, and implement quality and improvement projects and strategies to address identified gaps, and raise the bar for our CX processes. The scope of this role includes off-line, on-line, and in-person interactions tackled by outsourced and internal customer experience teams. You will participate as a core member of the Service Delivery Center, collaborate with cross-functional teams, and leading multiple stakeholders at a regional level to set standards of excellence.
Your responsibilities:
- Leverage the continuous process improvement strategy through the implementation of the Quality and Assurance program.
- Define and implement the Quality and Assurance governance model to oversee and monitor Vendor’s operations (KPIs, QA criteria, data visibility, team cadence, etc.).
- Analyze operations performance, identify gaps and issues, structure data-driven and process findings to create courses of action.
- Define and lead cross-functional continuous improvement projects focusing on measurable quality and service improvement. Prioritize high impact projects that require quick action.
- Communicate findings and insights to CX Program Managers and key stakeholders. Work in conjunction with them to take action based on your recommendation.
- Lead the alignment process between the QA strategy and the vendor’s operations while meeting the customer service standards.
- Partner with regional counterparts to achieve customer experience standards.
The successful candidate
- Proven experience between 2 and 7 years in Continuous Improvement Management and Quality Systems programs (required).
- Skilled at diving deep into data, processes, people and systems to create, simplify and improve customer experience.
- Data-driven approach to problem-solving. Analytical and customer-centric mindset to define, oversee key performance indicators, and identify opportunities for improvement.
- Knowledge of mathematical models and sampling (desirable)
- Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
Certified in Six Sigma (desirable).
- Excellent communication skills, both oral and written.
- Advanced/fluent level of English. (required).
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Oct 21st, 2020 05:24AM
|
Oct 21st, 2020 05:24AM
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Didi Kuaidi
|
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|
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private:didikuaidi
|
carreiras.99app.com
|
carreiras.99app.com
|
Oct 22nd, 2020 12:00AM
|
Continuous Improvement Manager
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Open
|
|
Spanish Speaking
|
Colombia
|
Colombia
|
Huila
|
COL
|
Sep 25th, 2020 12:00AM
|
|
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About DiDi
Didi Chuxing (“DiDi”) is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation options for 550 million users, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Car Sharing and food delivery. Over 31 million drivers have found flexible work and income opportunities on the DiDi platform.
DiDi is committed to collaborating with policymakers, the taxi industry and communities to solve the world’s transportation, environmental and employment challenges with smart transportation innovations. The company is working with a growing alliance of car industry players to build out a next-generation auto-solutions and operations platform.
DiDi partners with Grab, Lyft, Ola, 99, Taxify and Careem in a global ride-hailing network that reaches over 80% of the world’s population across over 1,000 cities. Currently, DiDi provides ride-hailing services in Brazil under the 99 brand, operates DiDi-branded mobility services in Colombia, Mexico, Chile and Australia, and provides taxi-hailing service in Japan through a joint venture. By continuously improving user experience and creating social value, DiDi strives to build a safe, open and sustainable mobile transportation ecosystem.
About the challenge
DiDi is looking for an analytic and process-driven Continuous Improvement Manager that will be responsible for leading the change within the customer experience operations of 8+ countries in Latin America. The successful candidate will take ownership of the Quality & Assurance program and customers’ feedback to define, lead, and implement quality and improvement projects and strategies to address identified gaps, and raise the bar for our CX processes. The scope of this role includes off-line, on-line, and in-person interactions tackled by outsourced and internal customer experience teams. You will participate as a core member of the Service Delivery Center, collaborate with cross-functional teams, and leading multiple stakeholders at a regional level to set standards of excellence.
Your responsibilities:
- Leverage the continuous process improvement strategy through the implementation of the Quality and Assurance program.
- Define and implement the Quality and Assurance governance model to oversee and monitor Vendor’s operations (KPIs, QA criteria, data visibility, team cadence, etc.).
- Analyze operations performance, identify gaps and issues, structure data-driven and process findings to create courses of action.
- Define and lead cross-functional continuous improvement projects focusing on measurable quality and service improvement. Prioritize high impact projects that require quick action.
- Communicate findings and insights to CX Program Managers and key stakeholders. Work in conjunction with them to take action based on your recommendation.
- Lead the alignment process between the QA strategy and the vendor’s operations while meeting the customer service standards.
- Partner with regional counterparts to achieve customer experience standards.
The successful candidate
- Proven experience between 2 and 7 years in Continuous Improvement Management and Quality Systems programs (required).
- Skilled at diving deep into data, processes, people and systems to create, simplify and improve customer experience.
- Data-driven approach to problem-solving. Analytical and customer-centric mindset to define, oversee key performance indicators, and identify opportunities for improvement.
- Knowledge of mathematical models and sampling (desirable)
- Strong change management and influence skills; ability to negotiate and communicate across all levels of the organization.
Certified in Six Sigma (desirable).
- Excellent communication skills, both oral and written.
- Advanced/fluent level of English. (required).
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Oct 22nd, 2020 05:26AM
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Oct 22nd, 2020 05:26AM
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Didi Kuaidi
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private:didikuaidi
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carreiras.99app.com
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carreiras.99app.com
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Oct 23rd, 2020 12:00AM
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Projects Sr. Analyst
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Open
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UAU
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Colombia
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Colombia
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Huila
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COL
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Sep 25th, 2020 12:00AM
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Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About the challenge:
Our customer experience area is a key to deliver a great experience to our customers. Our team is BIG and full of people passionate about delivering a WOW service to our clients! As a Project Sr. Analyst you will lead multifunctional projects which will directly affect our customer experience as well as team experience and drive efficiency for our business, generating impact for thousands of people! You will handle different sort of projects from people to product or process reviews to name a few. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!
Your responsibilities:
· Structure and execute multifunctional projects related to different scopes. (e.g. customer journey continuous improvement, product implementation, process review, relationship operations structure);
· Lead and execute project following the schedule, having high quality standard and within the scope;
· Communicate to and influence the whole structure involved in the project in order to engage the teams;
· Monitor and track Key Performance Indicators;
· Use critical and analytical thinking to identify potential challenges and opportunities and solve them in a fast and creative way.
The successfull applicant:
· Bachelor’s degree (required);
· Proven strong experience in project management;
· Projects and process methodology.
· Advanced/fluent level of English.
· Excellent communication skills, both oral and written;
· Ability to interact with and influence internal and external partners;
· Effective time managing and organization skills;
· Demonstrated background in solving complex problems;
· Desire to work in a very dynamic, fast-paced environment and highly motivated to deliver a memorable customer experience
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Oct 23rd, 2020 08:45AM
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Oct 23rd, 2020 08:45AM
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Didi Kuaidi
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private:didikuaidi
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carreiras.99app.com
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carreiras.99app.com
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Oct 16th, 2020 12:00AM
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Safety Intelligence Sr. Analyst
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Open
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Safety
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Costa Rica
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San José
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San José Province
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CRI
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Aug 19th, 2020 12:00AM
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Didi Chuxing (“DiDi”) is the world’s leading mobile transportation and convenience platform. The company offers a full range of app-based transportation and life services for over 550 million users across Asia, Latin America, Australia, and Russia, including Taxi, Express, Premier, Luxe, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, Food Delivery, and Payment. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide over 10 billion passenger trips a year.
DiDi is committed to collaborating with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, and environmental, and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive, and sustainable mobile transportation and convenience ecosystem for cities of the future.
DiDi uses technology to improve mobility in our world. As such, we always look for people from every background who want to support our vision, through equal opportunity and nondiscriminatory, fair and impartial treatment, completely free of prejudice related to race, nationality, religion, gender, ethnicity, age, political affiliation, sexual preference, marital status, disabilities or family responsibilities.
For more information, please visit: www.didiglobal.com/news
About the company:
DiDi is the world’s leading mobile transportation platform. The company offers a full range of app-based transportation services for 550 million users across Asia, Latin America and Australia, including Taxi, Express, Premier, Lux, Bus, Designated Driving, Enterprise Solutions, Bike Sharing, E-bike Sharing, Automobile Solutions, and food delivery. Tens of millions of drivers who find flexible work opportunities on the DiDi platform provide 10 billion passenger trips a year.
DiDi collaborates with policymakers, the taxi industry, the automobile industry, and communities to solve the world’s transportation, environmental and employment challenges with localized smart transportation innovations by leveraging its AI capabilities. By continuously improving user experience and creating social value, DiDi strives to build a safe, inclusive and sustainable mobile transportation ecosystem for cities of the future.
About the job:
As part of the Safety Team, you will become an engine in a data-driven organization. The Safety Team works on the strategy for reducing safety related incidents, strategy for better protecting customers and for increasing safety perceptions. This role gives the company the maximum boost by combining human insights and machine learning recommendations. You will enjoy working with one of the richest data sets in the world, cutting-edge technology, and the ability to see your insights turned into real products on a regular basis. Also, you will be in the frontline of the business by delivering accurate and data driven intelligence analysis.
Your Responsibilities:
● Understand the business objectives and provide input and recommendations based on analytical findings.
● Organize data structures to efficiently drive scalable workflows.
● Own the design, development, and maintenance of ongoing reports and dashboards and ad hoc analysis to drive business decisions.
● Lead deep data mining, statistical analyses, and creation of models such as driver retention model
● Organize data structures to efficiently drive scalable workflows.
● Build user segmentation system to generate extra value for the company
● Leveraging analytics and machine learning to predict the future business movement
● Functioning as a subject matter expert on security threat streams in CenAm and the Caribbean.
● Application of quantitative and qualitative analytical techniques to produce sophisticated analysis, findings, and responses which address current or emerging risks to Didi.
● Deliver detailed and professional briefings with a strong application and understanding of analytical techniques to internal stakeholders and/or leadership.
● Engage internal and external stakeholders to identify strategic intelligence gaps and develop innovative solutions to close identified gaps.
● Identifying technology and software-based solutions to enhance analytical efficiencies.
● Collaborating with key threat intelligence vendors to produce analysis on internal data and external reporting.
● Building and maintaining partnerships with other Safety Teams responsible for investigative, intelligence, or security related operations, monitoring, crisis management and response.
● Liaising with a broad network of public/private sector partners on threat intelligence issues and identifying industry trends and threats.
● Conducting forecasting and ‘over the horizon’ threat analysis.
The Successful applicant:
● Bachelor’s degree required and advanced degrees welcomed.
● Between 2 and 5 -year work experience in data engineering, data analysis, applied statistics, data science or econometrics.
● Strong knowledge of quantitative analytics and advanced analytical tools. Proficiency with SQL, data visualization, reporting and presentation (including creating Tableau report and Excel)
● Prior experience in design and execution of analytical projects, specifically with large data sets.
● Proven analytical and quantitative skills and an ability to use hard data and metrics to back up assumptions and develop business cases.
● Strong verbal/written communication & data presentation skills, including an ability to effectively communicate with both business and technical teams and develop clear, thoughtful, and comprehensive analyses and reports.
● Previous experience with security intelligence analysis, geopolitical risk, or relevant experience in large, complex environments. Previous experience with private sector organization is preferred.
● Self-motivated and independent operator with the ability and maturity to make decisions in the absence of detailed instructions and operate in fast paced and dynamic settings.
● Excellent collaborative and problem-solving skills
● Demonstrable track record dealing well with ambiguity, prioritizing needs, and delivering results in an agile, dynamic environment.
● Ability to conduct effective and combined qualitative and quantitative intelligence analysis to provide impactful findings and holistic understanding of threat issues.
● Proven track record of open source intelligence gathering techniques, including strong use of commercial databases and expansive online research
● Highly proficient in both Spanish and English is essential.
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Oct 16th, 2020 05:26AM
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Oct 16th, 2020 05:26AM
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Didi Kuaidi
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