Job Listings

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Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Sector Industry
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Technical Support Engineer Open Customer Support Sydney, New South Wales, Australia Sydney NSW AUS Nov 15th, 2021 12:00AM <p>We're on a mission to transform global workplace communication, and we need your help.  How do you prefer to collaborate with your colleagues? By phone, video, instant message, or even text? Fuze is making it easy for businesses to embrace the modern, mobile workforce. We offer a single cloud-based platform that includes these technologies and more for simple, smart communication that works.</p> <p> </p> <p>The Technical Support Engineer role is a combination of customer service and technical ability. This role is a customer facing role, by phone and email with a strong importance on communication. This role is dedicated to addressing customer product issues and change requests, limiting the customer involvement when possible, with the goal of an enjoyable experience. The candidate for this role is to drive customer satisfaction with a combination of product knowledge and customer engagement.</p> <p> </p> <p><strong>Responsibilities: </strong></p> <ul> <li>Work directly with customers through phone, email, and case management system to resolve issues and fulfill requests</li> <li>Have a calm patient attitude to listen to problems, perform research driving a reported issue towards a resolution</li> <li>Take ownership of overall customer satisfaction, recognize high priority situations and take appropriate escalation action</li> <li>Manage multiple issues in parallel, taking responsibility for meeting SLA and updating customers</li> <li>Troubleshoot, replicate, and investigate application (Windows/OS X, iOS/Android), network, handset, and end­user issues</li> <li>Document and escalate more complex issues to higher level technical teams</li> <li>Knowledge on related industry protocols. (SIP, HTTP/HTTPS, SSH, TELNET, UDP/TCP)</li> <li>Acquire and maintain current knowledge of Fuze solutions</li> <li>Actively contribute to our customer facing knowledge base with procedural instructions providing our customers self­service element</li> <li>Take part in an on­call rotation to address high customer impact issues during off­hours</li> </ul> <p> </p> <p><strong>Qualifications ­ Required: </strong></p> <ul> <li>University Degree required: either BS or BA in a technical related field</li> <li>Proficient with Linux/Unix, and familiarity at the command line is preferred</li> <li>1-3 years Customer Service related experience</li> <li>Ability to prioritize and manage workload effectively</li> <li>Able to communicate verbally and in writing with customers in a professional and friendly manner</li> <li>Good organizational & analytical skills, ability to plan, track tasks and deliver to agreed timescales</li> <li>Strong verbal communication skills and fluency in English <strong>Qualifications ­</strong></li> </ul> <p> </p> <p><strong>Preferred: </strong></p> <ul> <li>Familiarity with command line</li> <li>Fluency in languages other than English</li> </ul> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>#LI-JM1 </p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Senior DevOps Engineer Open Product Development Ottawa, ON, Canada Ottawa ON CAN Nov 15th, 2021 12:00AM <p><strong>Senior DevOps Engineer</strong></p> <p><strong>Fuze</strong><span style="font-weight: 400;"> is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing, and always-on collaboration. Fuze allows the modern, mobile </span><span style="font-weight: 400;">workforce to seamlessly communicate anytime, anywhere, across any device.</span></p> <p><span style="font-weight: 400;">At </span><strong>Fuze</strong><span style="font-weight: 400;"> we are passionate about building software that enables teams to work together more effectively. We want to harness the power of video and high quality audio to build a communications and collaboration product that is intuitive, easy to use, reliable, elegant and above all visually stunning.</span></p> <p><strong>ESSENTIAL SKILLS AND QUALIFICATIONS</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelor degree, college or equivalent work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years Linux Systems Administration or DevOps experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Previous experience with AWS and AWS services (EC2, Elastic beanstalk, RDS, S3, Route 53, VPCs, etc)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advanced scripting experience required (e.g. bash, python)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience building and supporting high performance / high availability platforms with a microservices architecture</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent analytical and troubleshooting skills for problems that span multiple domains (applications, system)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with CI/CD</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with versioning control tools</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with monitoring tools (e.g. Nagios, Splunk, ELK, CloudWatch)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Good understanding of security practices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The position requires an organized, highly motivated individual that has excellent project and task management skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Fluent English</span></li> </ul> <p> </p> <p><strong>ADDITIONAL NICE TO HAVE SKILLS</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with centralized configuration management tools, such as Puppet, Chef</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Previous experience with Docker and Docker Compose</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Operational experience with hosting web applications</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Operational experience with Apache and HAproxy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Apache, HAproxy, Nginx, Undertow</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Terraform, Consul, Vault</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Kafka and Zookeeper</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with RDBMS (e.g. MySQL, etc.)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with DNS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Jenkins</span></li> </ul> <p><br><br></p> <p><strong>RESPONSIBILITIES</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Design and maintain flexible secure cloud based infrastructure</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for managing, orchestrating, and optimizing services at both the container and application services level</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate into automation improvement efforts and in house tooling development</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to the company’s strategy for continuous delivery and high availability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate into On-call duty rotation and maintenance window activities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with Dev, QA, Network teams, for troubleshooting various issues</span></li> </ul> <p><br><br></p> <p><strong>WHAT WE OFFER</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive compensation package</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Friendly work environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Remote work opportunities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible working hours</span></li> </ul> <p> </p> <p> </p> <p><span style="font-weight: 400;">#LI-EH1</span></p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Frontend Engineer (Remote Eligible - Portugal) Open Product Development Aveiro, Portugal Aveiro PRT Nov 15th, 2021 12:00AM <p> </p> <p><span style="font-weight: 400;">Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.</span></p> <p> </p> <p><span style="font-weight: 400;">We are looking for an experienced <strong>Frontend Engineer</strong> to help build and maintain the next generation apps of our unified communication platform. We place a strong emphasis on simplicity, scalability, and reliability. We are looking for engineers who have a natural love and appreciation for developing complex software systems, and are always eager to learn something new. You'll be expected to participate in all aspects of the software development process: design, implement, test, deploy, monitor, triage, and fix.</span></p> <p> </p> <p><strong>Here’s what you’ll do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop new user-facing features, for existing and new web applications</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure the technical feasibility of UI/UX designs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Optimize applications for maximum speed and scalability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help improve our code quality through writing unit tests, automation and performing code reviews</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in brainstorming sessions and contribute ideas to our technology, algorithms, and products</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Investigate challenging problems and successfully deliver results on schedule</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have passion for learning new technologies and methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Seek for excellence and quality in everything you do</span></li> </ul> <p> </p> <p><strong>Here’s what we’re after:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">University degree in Computer Science/Engineering or equivalent work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of deep experience with HTML and JavaScript (ES6+) and TypeScript</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Web APIs are part of your vocabulary</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficiency with front-end frameworks, such as AngularJS, Vue.js or React</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Good knowledge of existing design patterns / programming paradigms and experience applying them</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with front-end build tools, such as Rollup, Parcel or Webpack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated knowledge on client-server protocols such as REST, and consuming such protocols</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have advanced English written and verbal communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The ideal candidate has excellent analytic and troubleshooting skills and is able to resolve complex problems independently</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Should enjoy working in a larger team and is eager to learn from more experienced team members</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactive, with a growth mindset and able to mentor your colleagues with best practices and guidelines.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Someone that's willing to create solutions at scale and with a performance-driven mindset.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">A professional with strong problem-solving and troubleshooting skills.</span></li> </ul> <p><br><br></p> <p><strong>And for you to raise the bar:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Awareness or experience in agile methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of PBX and telecom</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using or working with design systems and reusable component frameworks and design centric tools such as Storybook, Figma and Invision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with version control systems such as Git</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in working with a globally distributed team</span></li> </ul> <p>#LI-CP1<br><br></p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Solutions Engineer (remote eligible) Open Product Development Aveiro, Portugal Aveiro PRT Nov 15th, 2021 12:00AM <p><span style="font-weight: 400;">Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.</span></p> <p> </p> <p><strong>Solution Engineer Job Description</strong></p> <p><span style="font-weight: 400;">The Solution Engineer is responsible for learning and understanding Fuze APIs and infrastructure to allow them to scope and develop solutions for both Fuze customers and internal teams.  This knowledge will also enable them to be a trusted consultant to advise customers with regard to their efforts to build solutions and integrate their business applications with their Fuze UC Services.</span></p> <p> </p> <p><strong>What You Will Do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Align customer requirements with Fuze’s product and services during the presales stage of opportunities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design, build, test and maintain robust and scalable solutions that address customer requirements that fall outside Fuze's core product offering which include standard and customized integrations with 3rd party systems.  Solutions range from desktop to web applications to backend APIs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with internal teams to scope and build automation solutions to make Fuze more efficient as well as ad-hoc tools for the greater Fuze community.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain  our code quality through writing automated tests at all levels and performing code reviews.</span></li> </ul> <p> </p> <p><strong>What You Will Need</strong><span style="font-weight: 400;">:</span></p> <p> </p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">University Degree preferred either BS/BSC or 2+ years of experience working within related Software Development, Engineering or Telecom fields.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Object-oriented software development is a must-have, and should also be aware of existing design patterns and experience applying them.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated knowledge on client-server protocols such as REST or WebSockets and consuming such protocols.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with relational and non-relational databases is a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must-have development experience with technologies like Javascript, NodeJs and ReactJs. Other technologies/frameworks such Java, VueJs, AngularJs and Electron is a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with AWS cloud computing platform (S3, ELB, Lambda, etc.) that allow scaling, failover and disaster recovery is a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of PBX and telecom is a plus.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have advanced English written and verbal communication skills.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience interfacing with customers over the phone, video conferencing, email and in person.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The ideal candidate has excellent analytic and troubleshooting skills and is able to resolve complex problems independently.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to work individually and as part of a geographically diverse team.</span></li> </ul> <p><br><br></p> <p><br><span style="font-weight: 400;">#LI-CP1</span><br><br></p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Integrations Developer (Portugal - remote eligible) Open Product Development Aveiro, Portugal Aveiro PRT Nov 15th, 2021 12:00AM <p><span style="font-weight: 400;">Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.</span></p> <p><span style="font-weight: 400;">At Fuze, we are passionate about building software that enables teams to work together more effectively. WIth </span><span style="font-weight: 400;">distinct locations around the globe, our </span><a href="https://www.fuze.com/blog/importance-company-values"><span style="font-weight: 400;">core values</span></a><span style="font-weight: 400;"> drive the way we conduct business every day and define our company culture,</span><span style="font-weight: 400;"> empowering every engineer to be as successful as possible.</span></p> <p><span style="font-weight: 400;">We are looking for an experienced Software Engineer to help build and maintain the next generation of Fuze application integrations with our unified communication platform. These third-party integrations allow our customers to seamlessly interact and move between Fuze and the platforms that they find most effective and productive. Here are a few success stories:</span></p> <ul> <li style="font-weight: 400;"><a href="https://www.fuze.com/media-center/Integration-For-Slack"><span style="font-weight: 400;">Fuze Introduces Integration For Slack</span></a></li> <li style="font-weight: 400;"><a href="https://www.fuze.com/unified-communications/integrations"><span style="font-weight: 400;">Fuze API Integrations</span></a></li> </ul> <p><span style="font-weight: 400;">We place a strong emphasis on simplicity, scalability, and reliability and are looking for engineers who have a natural love and appreciation for developing complex software systems, are versatile, and are always eager to learn something new. You'll be expected to participate in all aspects of the software development process: design, implement, test, deploy, monitor, triage, and maintain.</span></p> <p><span style="font-weight: 400;">What you'll do:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop new user-facing features, for existing and new web applications</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Integrate Fuze APIs with third-party applications (like Google, Slack, and Teams) to facilitate their real-time communications needs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure the technical feasibility of UI/UX designs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Optimize applications for maximum performance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help improve our code quality through writing unit tests, automation and performing code reviews</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the product and design teams to understand end-user requirements, formulate use cases, and then translate that into a pragmatic and effective technical solution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Dive into difficult problems and successfully deliver results on schedule</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a passion for learning new technologies and methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Seek for excellence and quality in everything you do</span></li> </ul> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">What you'll need:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">University degree in Computer Science/Engineering or equivalent work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Awareness or experience in agile methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have 3+ years experience with JavaScript, TypeScript is preferred</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Backend engineering experience with technologies like NodeJS or Java is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Object-oriented software development is a must-have, should also be aware of existing design patterns and experience applying them</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated knowledge on client-server protocols such as REST, and consuming such protocols</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deployed customer-facing software into a Production Environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have advanced English written and verbal communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The ideal candidate has excellent analytic and troubleshooting skills and is able to resolve complex problems independently</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Should enjoy working in a larger team and is eager to learn from more experienced team members</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of PBX and telecom is a plus</span></li> </ul> <p> </p> <p> </p> <p><span style="font-weight: 400;"> #LI-CP1</span></p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM UC Software Engineer (remote eligible) Open Product Development Aveiro, Portugal Aveiro PRT Nov 15th, 2021 12:00AM <p><span style="font-weight: 400;">Fuze is a global, cloud-based unified communications platform that empowers productivity and delivers insights across the enterprise by enabling simplified business voice communications, flexible video conferencing and always-on collaboration. Fuze allows the modern, mobile workforce to seamlessly communicate anytime, anywhere, across any device.</span></p> <p><strong> </strong></p> <p><span style="font-weight: 400;">We are looking for an experienced Software Engineer to help build and maintain the next generation apps of our unified communication platform. We place a strong emphasis on simplicity, scalability, and reliability. We are looking for engineers who have a natural love and appreciation for developing complex software systems, and are always eager to learn something new. You'll be expected to participate in all aspects of the software development process: design, implement, test, deploy, monitor, triage, and fix.</span></p> <p><strong> </strong></p> <p><strong>What You Will Do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with the team to develop technical designs for the implementation of back-end UC features</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build robust and scalable services in Java</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help improve our code quality through writing unit tests, automation and performing code reviews</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support roll-out of milestone releases</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Dive into difficult problems and successfully deliver results on schedule</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have passion for learning new technologies and methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strive for excellence and quality in everything you do</span></li> </ul> <p><strong> </strong></p> <p><strong>What You Will Need:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">University degree in Computer Science/Engineering or equivalent work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Awareness or experience in agile methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have experience in Java SE, preferably developing server side high concurrency projects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Object oriented software development is a must have, should also be aware of existing design patterns and experience applying them</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated knowledge on client-server protocols such as REST, both exposing and consuming such protocols</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Should have experience on MySQL management</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands on familiarity with SIP, SDP and RTP protocols required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with Linux command line, and experience supporting mission critical apps in a Linux (or other Unix) environment required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Scripting or coding experience such as with bash, perl, python, ruby</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must have advanced English written and verbal communication skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The ideal candidate has excellent analytical and troubleshooting skills and is able to resolve complex problems independently</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Should enjoy working in a larger team and be eager to learn from more experienced team members</span></li> </ul> <p> </p> <p><strong>Nice to have:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Knowledge of PBX and telecom</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with PBX UC functionality: extension plans, ring groups, find me / follow me, shared line appearances, call parking, etc.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Operational experience with Asterisk PBX</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Operational experience with OpenSIPS, Kamailio, OpenSER, or SER</span></li> </ul> <p> </p> <p><span style="font-weight: 400;">#LI-CP1</span></p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Senior Product Manager - Remote eligible Open Product Development Aveiro, Portugal Aveiro PRT Nov 15th, 2021 12:00AM <p><strong>Senior Product Manager</strong></p> <p> </p> <p><span style="font-weight: 400;">Do you have a passion for APIs, complex communication solutions, & data-driven decision making? Do you love owning the strategy and roadmap for a major product in the center of a rapidly expanding enterprise app product portfolio? If yes, then this job is for you.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">Fuze is in the business of collaboration. We enable our customers to communicate any way that fits their needs—from calling and messaging to video and meetings. It’s our job as a product team to create experiences, informed by the users themselves, that solve their needs and represent the Fuze brand. We are looking for a determined and hungry individual who thrives under pressure to drive our various experience efforts across integrations, end user experiences and back office. It will be your job to guide the analytics, design, development, iteration and delivery of the Fuze clients on all devices and tablets.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">Even though you’ll be owning multiple experiences and products at Fuze, you’ll have a great team that has your back. You will be working closely with other Product Managers, our User Experience team, our UX Researcher, and a top-notch Engineering organization to make this vision a reality.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">One of the core value propositions of the Fuze offering is a belief that our customers should feel empowered to communicate, collaborate, and get things done whenever and wherever they choose. The Product Manager is a critical role at the center of that promise. This is a job for an uncompromising rock star. The ideal candidate will have strong UX, app and mobile services experience, and the ability to work collaboratively in cross-functional teams and timezones. We’re a very small, flat, and fast organization and are dedicated to empowering every Product Manager to be as successful as possible.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><strong>What you get to do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Engineering and UX to conduct product user research, & finalize solution concepts that achieve product and user requirements; align with teams and present to senior staff</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Make recommendations for difficult tradeoffs relating to product features, cost and schedule</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Evangelize our technical portfolio & solutions internally and externally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain and prioritize our apps roadmap and strategy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track various competitive and industry solutions that are critical path to the Fuze vision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Influence the strategy, feature set, and product roadmap for all of Fuze’s features and services across all platforms from desktops to web.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Write PRDs, Specs, Decks, Prototypes and other collateral to communicate the vision, strategy, and scenarios set for the product line</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with 3rd Party Partners to expand Fuze integrations ecosystem</span></li> </ul> <p><strong>Essential Duties and Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Telephony & Media Platforms Leadership</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Subject matter expert for core voice / media platforms</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive Developer Center & API strategy and capabilities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with key 3rd party partners mapping out integration plans or evaluating different technology options</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strategy & Positioning</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand Fuze’s strategic and competitive position in the market and ensure product roadmap is aligned </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Incorporate customer data, research, and market analysis into product requirements and business plans to solve market problems and enhance user satisfaction</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Product Lifecycle</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop, document, and effectively communicate personas, use cases, scenarios, and requirements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate and work cross-functionally with sales, marketing, service operations, product design and development</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in agile product development process along with product development; ensure features are prioritized correctly and releases are delivered on time</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define and deliver against key business metrics, analyze user behavior and trends, promote adoption and provide business updates to senior leadership</span></li> </ul> </ul> <p><strong>What you’ll need to be successful:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in product management or comparable role within the IT or telecommunications sector.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of the technical architecture of communication products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Microsoft cloud systems and/or phone systems is a plus. Preferably demonstrable success in building solutions with Microsoft services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Propensity to question, explore, challenge, and build</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated skills in developing product roadmaps & functional specifications, launching new products, developing go to market strategies, conducting customer research and facilitating user testing</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent organizational, presentation and writing skills and ability to successfully interact across functions (at all levels) of an organization and with customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical skills. Exceptional attention to detail. Our products and plans are backed by rigorous quantitative and qualitative analysis of market data, user research, and consumer feedback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in Computer Science or demonstrate technical capabilities with job experience</span></li> </ul> <p><strong>Why You Will Like Working Here:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible Working Schedule.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive compensation package including private health insurance among other benefits.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An opportunity to work in a company that is growing in a sustainable way;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will shape a truly continuous delivery environment with strong emphasis on simplicity, scalability, and reliability.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborative environment where your input matters and where feedback is driven and supportive.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Shared passion for learning new technologies and methodologies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team members that seek excellence and quality in everything they do.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Regular Office events and Social Outings.</span></li> </ul> <p> </p> <p><span style="font-weight: 400;"> #LI-CP1</span></p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Senior Technical Product Manager - Remote eligible Open Product Development Aveiro, Portugal Aveiro PRT Nov 15th, 2021 12:00AM <p><strong>Senior Technical Product Manager</strong></p> <p> </p> <p><span style="font-weight: 400;">Do you have a passion for APIs, complex communication solutions, & data-driven decision making? Do you love owning the strategy and roadmap for a major product in the center of a rapidly expanding enterprise app product portfolio? If yes, then this job is for you.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">Fuze is in the business of collaboration. We enable our customers to communicate any way that fits their needs—from calling and messaging to video and meetings. It’s our job as a product team to create experiences, informed by the users themselves, that solve their needs and represent the Fuze brand. We are looking for a determined and hungry individual who thrives under pressure to drive our various experience efforts across integrations, end user experiences and back office. It will be your job to guide the analytics, design, development, iteration and delivery of the Fuze clients on all devices and tablets.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">Even though you’ll be owning multiple experiences and products at Fuze, you’ll have a great team that has your back. You will be working closely with other Product Managers, our User Experience team, our UX Researcher, and a top-notch Engineering organization to make this vision a reality.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><span style="font-weight: 400;">One of the core value propositions of the Fuze offering is a belief that our customers should feel empowered to communicate, collaborate, and get things done whenever and wherever they choose. The Product Manager is a critical role at the center of that promise. This is a job for an uncompromising rock star. The ideal candidate will have strong UX, app and mobile services experience, and the ability to work collaboratively in cross-functional teams and timezones. We’re a very small, flat, and fast organization and are dedicated to empowering every Product Manager to be as successful as possible.</span></p> <p><span style="font-weight: 400;"> </span></p> <p><strong>What you get to do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with Engineering and UX to conduct product user research, & finalize solution concepts that achieve product and user requirements; align with teams and present to senior staff</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Make recommendations for difficult tradeoffs relating to product features, cost and schedule</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Evangelize our technical portfolio & solutions internally and externally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain and prioritize our apps roadmap and strategy</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Track various competitive and industry solutions that are critical path to the Fuze vision</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Influence the strategy, feature set, and product roadmap for all of Fuze’s features and services across all platforms from desktops to web.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Write PRDs, Specs, Decks, Prototypes and other collateral to communicate the vision, strategy, and scenarios set for the product line</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with 3rd Party Partners to expand Fuze integrations ecosystem</span></li> </ul> <p><strong>Essential Duties and Responsibilities</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Telephony & Media Platforms Leadership</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Subject matter expert for core voice / media platforms</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive Developer Center & API strategy and capabilities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with key 3rd party partners mapping out integration plans or evaluating different technology options</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Strategy & Positioning</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand Fuze’s strategic and competitive position in the market and ensure product roadmap is aligned </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Incorporate customer data, research, and market analysis into product requirements and business plans to solve market problems and enhance user satisfaction</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Product Lifecycle</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop, document, and effectively communicate personas, use cases, scenarios, and requirements</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate and work cross-functionally with sales, marketing, service operations, product design and development</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in agile product development process along with product development; ensure features are prioritized correctly and releases are delivered on time</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Define and deliver against key business metrics, analyze user behavior and trends, promote adoption and provide business updates to senior leadership</span></li> </ul> </ul> <p><strong>What you’ll need to be successful:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in product management or comparable role within the IT or telecommunications sector.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understanding of the technical architecture of communication products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Microsoft cloud systems and/or phone systems is a plus. Preferably demonstrable success in building solutions with Microsoft services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Propensity to question, explore, challenge, and build</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated skills in developing product roadmaps & functional specifications, launching new products, developing go to market strategies, conducting customer research and facilitating user testing</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent organizational, presentation and writing skills and ability to successfully interact across functions (at all levels) of an organization and with customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical skills. Exceptional attention to detail. Our products and plans are backed by rigorous quantitative and qualitative analysis of market data, user research, and consumer feedback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS in Computer Science or demonstrate technical capabilities with job experience</span></li> </ul> <p><strong>Why You Will Like Working Here:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible Working Schedule.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive compensation package including private health insurance among other benefits.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">An opportunity to work in a company that is growing in a sustainable way;</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You will shape a truly continuous delivery environment with strong emphasis on simplicity, scalability, and reliability.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborative environment where your input matters and where feedback is driven and supportive.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Shared passion for learning new technologies and methodologies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Team members that seek excellence and quality in everything they do.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Regular Office events and Social Outings.</span></li> </ul> <p> </p> <p><span style="font-weight: 400;"> #LI-CP1</span></p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Software Engineer: Data Open Product Development Atlanta, GA, United States Atlanta GA USA Nov 15th, 2021 12:00AM <p><span style="font-weight: 400;">The Fuze Data team builds real-time stream processing services that ingest millions of call, message, video, call center and chat events every day.  These streams are transformed into operational, financial and historical data in real time for critical applications such as analytical solutions, billing functions, data exploration and business intelligence.  Our services help our customers run their businesses successfully and efficiently. Come be a part of a small team of passionate developers working on highly-available real-time streaming data!</span></p> <p><strong> </strong></p> <p><strong>What you will do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Design, build and extend real-time and non-real-time streaming data pipelines, primarily in Scala, using functional patterns and libraries.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Write well-tested and well-organized production-quality code, with an emphasis on maintainability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help improve our operational behaviours to catch and fix issues before they impact our customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Peer-review code as part of our feature and bug development lifecycle</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in brainstorming sessions and contribute ideas to our technology, algorithms and products</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify areas of improvement and advocate for best practices</span></li> </ul> <p> </p> <p><strong>What you need:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years of professional experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with (or curiosity about):</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Functional programming paradigms</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Streaming technologies: Flink, Kafka</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Databases: HBase, Postgres, MySQL, Redis, Elasticsearch, Redshift</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Cloud-hosted compute and storage: EC2, S3, Beanstalk</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Front-end SPA applications: javascript, Ember.js</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Passion for learning new technologies and methodologies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Advanced written and verbal communications skills (English)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent analytical and troubleshooting skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">The ability to resolve complex problems both independently and in a team environment</span></li> </ul> <p> </p> <p><strong>Why join the Data team at Fuze:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Flexible working schedule, with top-to-bottom focus on work/life balance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Competitive compensation package</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have an active voice in shaping both technology and product decisions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Shared team passion for learning new technologies and methodologies</span></li> </ul> <p><span style="font-weight: 400;">#LI-CP1</span></p> <p> </p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM
private:fuze www.fuze.com boards.greenhouse.io Nov 17th, 2021 12:00AM Deal Desk Analyst Open Accounting & Finance East Coast Nov 15th, 2021 12:00AM <p>Fuze is a global, cloud-based unified communications platform. Designed for the way people work, Fuze powers business conversations and insights across the modern enterprise. With a single unified voice, video, and messaging application, people can now communicate anytime, anywhere, across any device.</p> <p>We are looking for a Deal Desk Analyst to join our finance team in Boston, MA to help us support our worldwide sales organization.</p> <p><strong>What you’ll do:</strong></p> <ul> <li>Work with our worldwide sales organization to provide guidance and approvals on pricing and contract terms</li> <li>Provide support to our sales teams throughout the contract negotiation process</li> <li>You will work closely with Billing and Order Management to ensure that contracts are properly processed,</li> <li>Work closely with our Revenue Accounting team to communicate any non-standard commercial/payment contract terms</li> <li>Monitor service activations to ensure continuity between delivery and contract</li> <li>Execute on defined quality control processes and checklists</li> </ul> <p><br><strong>What you’ll have:</strong></p> <ul> <li>Detail oriented, energetic professional who is a team player with excellent verbal and written communication skills</li> <li>Excellent analytical and problem-solving skills to enable informed decision making</li> <li>SalesForce, Looker, and/or Netsuite proficiency is preferred</li> <li>Ability to work collaboratively, and interest in being a subject matter expert</li> <li>Good time management and attention to detail</li> <li>Excellent follow through</li> </ul> <p><strong>Minimum Qualifications: </strong></p> <ul> <li>Four-year Bachelor’s Degree</li> <li>0-2 years professional experience in software and/or telecommunications business development</li> <li>Strong work ethic and attention to detail</li> </ul> <p> </p> <p><span style="font-weight: 400;">We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.</span></p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>#LI-JM1</p> Nov 17th, 2021 10:01AM Nov 17th, 2021 10:01AM

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