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private:glossier
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www.glossier.com
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boards.greenhouse.io
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Sep 15th, 2019 12:00AM
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Pop Up Keyholder
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Open
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Retail (Stores)
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|
London, England, United Kingdom
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London
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|
GBR
|
Sep 13th, 2019 12:00AM
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|
<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">As a Pop Up Keyholder, you will be responsible for supporting the retail management team with day-to-day store operations and team management tasks, </span><span style="font-weight: 400;">ensuring that we deliver a positive, personable experience that allows our customers to connect with our brand in real life</span><span style="font-weight: 400;">. You lead by example and you are an expert in providing an exceptional customer experience according to Glossier’s standards. You are a leader who loves to support customers and employees alike.</span></p>
<p><strong>Full-time (average of 32-48 hours per week)</strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary role)</strong> </p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Showcase expertise in product knowledge, customer service expectations, and store operations, acting as a go-to resource for store employees</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain the store’s appearance and atmosphere throughout the day, including controlling traffic flow, zoning the team, and delegating tasks as needed</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support team morale through education, encouragement, presence; provide real-time feedback and support</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead by example and support with challenging customer interactions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Deliver consistent insights to managers, acting as their eyes and ears on the floor; have a sense of urgency and escalate situations as needed </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Function as a key holder and perform opening and closing duties, including supporting inventory, counting cash, and any back of house needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to training and onboarding new employees as directed by the management team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist your manager with tasks and projects as needed</span> </li>
</ul>
<p><strong>Skills and Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ambitious professional with 1+ years of experience in a leadership role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, team members and corporate partners</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can routinely deliver an exceptional customer experience and create community</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resourceful and entrepreneurial; a problem solver by nature and not afraid of change</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to perform and train to expert hospitality and customer service skills, including having a high sense of urgency, being detail oriented and culturally aware</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lead by example--roll up your sleeves and jump in when the situation requires it</span></li>
<li style="font-weight: 400;"><strong>Ability to work 4-5 days a week, including evenings, weekends and throughout the holiday season, starting in mid November, for about 7-8 weeks</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in hospitality roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span></li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 15th, 2019 01:10AM
|
Sep 15th, 2019 01:10AM
|
Glossier
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|
|
|
private:glossier
|
www.glossier.com
|
boards.greenhouse.io
|
Sep 18th, 2019 12:00AM
|
Pop Up Editor, Sales Associate
|
Open
|
Retail (Stores)
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Sep 13th, 2019 12:00AM
|
|
<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">A Glossier Pop Up Editor, Sales Associate is more than a salesperson. You are the </span><strong>host</strong><span style="font-weight: 400;"> to Glossier’s in-real-life experience in our temporary London location. We are looking for someone who can create a special environment in the retail space, who can be a customer’s friend that gives the best advice on how, when and why to use Glossier products. You will play a crucial part in facilitating a unique customer experience. You are a representative of our company who must embody our values, have a relatable and inviting attitude, and can thrive in a fast-paced environment.</span></p>
<p><strong>Full-time or part-time </strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary position)</strong></p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Welcome customers and introduce them to the Glossier experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Engage with customers at every touch point with a friendly and thoughtful approach</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Be a Glossier expert; share product knowledge and personal testimony while facilitating an experience that is curated to each customer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Help customers choose the right products for them</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Find solutions to customers’ problems, always with the customers’ experience in mind</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Check out customers and ensure they receive their orders, while facilitating a non-transactional environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organize and maintain the flow of customer traffic inside and outside the store to ensure a well-coordinated operation</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Clean and organize the pop-up to support the overall operation </span></li>
</ul>
<p><strong>Skills and Qualifications </strong></p>
<ul>
<li>Impeccable hospitality and customer service skills; can routinely identify customers’ needs and tailor the customers’ experiences accordingly</li>
<li>Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, employees and leadership</li>
<li>Can consistently exhibit a demeanor that matches our customer service expectations--proactive, approachable, positive and engaging. Can act like a friend to a customer, providing great advice on our products, and ensure customers feel welcome to ask questions</li>
<li>Ability to multitask and work in a fast-paced, high traffic environment</li>
<li>Can navigate difficult or ambiguous situations, always with a positive approach</li>
<li>Can consistently be a team player with a roll-up-your-sleeves attitude</li>
<li><strong>Ability to work 3-5 days a week, including weekends and throughout the holiday season, starting in mid November, for 7-8 weeks</strong></li>
<li><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li><span style="font-weight: 400;">Can count cash and balance funds in a cash register</span></li>
<li><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span></li>
<li><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing retail or hospitality role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in high-energy performative roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span> </li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 18th, 2019 06:24AM
|
Sep 18th, 2019 06:24AM
|
Glossier
|
|
|
|
private:glossier
|
www.glossier.com
|
boards.greenhouse.io
|
Sep 18th, 2019 12:00AM
|
Pop Up Inventory & Back of House Associate
|
Open
|
Retail (Stores)
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Sep 13th, 2019 12:00AM
|
|
<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">We are looking for a motivated and detail-oriented Inventory and Back of House Associate with a roll-up-your-sleeves attitude to support our newest pop-up store in London. You have a knack for organizing, experience handling inventory, and an understanding of how to run a smooth behind-the-scenes operation. As part of our London pop-up team, you will help deliver an outstanding customer experience as we bring the local Glossier experience to life.</span></p>
<p><strong>Full-time or part-time</strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary position)</strong></p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Receive and process inventory shipments, including counting, labeling, and organizing boxes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pack orders quickly and carefully with a strong attention to detail and to customers’ unboxing experience </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pre-pack bags and sets to allow for efficient order packing throughout the day</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a clean, organized, and well-stocked order packing area</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain an easily accessible inventory area, keeping your eyes on inventory levels for products and supplies</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Reset our behind-the-scenes operation at the beginning of each day, including organizing and replenishing testers and testing supplies</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assisting customers whenever needed in a manner that matches our customer service expectations</span></li>
</ul>
<p><strong>Skills and Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span><span style="font-weight: 400;">: you should expect to handle a range of package sizes and weights; some are large and lightweight and others are small and heavy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, employees and leadership</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to multitask and work in a fast-paced, high traffic environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can navigate difficult or ambiguous situations, always with a positive approach</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can consistently be a team player with a roll-up-your-sleeves attitude</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Highly organized and detail oriented</span></li>
<li style="font-weight: 400;"><strong>Ability to work 3-5 days a week, including weekends and throughout the holiday season, starting in mid November, for 7-8 weeks</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Previous inventory, stocking and back of house experience </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span> </li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 18th, 2019 06:24AM
|
Sep 18th, 2019 06:24AM
|
Glossier
|
|
|
|
private:glossier
|
www.glossier.com
|
boards.greenhouse.io
|
Sep 19th, 2019 12:00AM
|
Pop Up Keyholder
|
Open
|
Retail (Stores)
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Sep 13th, 2019 12:00AM
|
|
<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">As a Pop Up Keyholder, you will be responsible for supporting the retail management team with day-to-day store operations and team management tasks, </span><span style="font-weight: 400;">ensuring that we deliver a positive, personable experience that allows our customers to connect with our brand in real life</span><span style="font-weight: 400;">. You lead by example and you are an expert in providing an exceptional customer experience according to Glossier’s standards. You are a leader who loves to support customers and employees alike.</span></p>
<p><strong>Full-time (average of 32-48 hours per week)</strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary role)</strong> </p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Showcase expertise in product knowledge, customer service expectations, and store operations, acting as a go-to resource for store employees</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain the store’s appearance and atmosphere throughout the day, including controlling traffic flow, zoning the team, and delegating tasks as needed</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support team morale through education, encouragement, presence; provide real-time feedback and support</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead by example and support with challenging customer interactions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Deliver consistent insights to managers, acting as their eyes and ears on the floor; have a sense of urgency and escalate situations as needed </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Function as a key holder and perform opening and closing duties, including supporting inventory, counting cash, and any back of house needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to training and onboarding new employees as directed by the management team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist your manager with tasks and projects as needed</span> </li>
</ul>
<p><strong>Skills and Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ambitious professional with 1+ years of experience in a leadership role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, team members and corporate partners</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can routinely deliver an exceptional customer experience and create community</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resourceful and entrepreneurial; a problem solver by nature and not afraid of change</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to perform and train to expert hospitality and customer service skills, including having a high sense of urgency, being detail oriented and culturally aware</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lead by example--roll up your sleeves and jump in when the situation requires it</span></li>
<li style="font-weight: 400;"><strong>Ability to work 4-5 days a week, including evenings, weekends and throughout the holiday season, starting in mid November, for about 7-8 weeks</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in hospitality roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span></li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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|
Sep 19th, 2019 06:27AM
|
Sep 19th, 2019 06:27AM
|
Glossier
|
|
|
|
private:glossier
|
www.glossier.com
|
boards.greenhouse.io
|
Sep 19th, 2019 12:00AM
|
Pop Up Inventory & Back of House Associate
|
Open
|
Retail (Stores)
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Sep 13th, 2019 12:00AM
|
|
<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">We are looking for a motivated and detail-oriented Inventory and Back of House Associate with a roll-up-your-sleeves attitude to support our newest pop-up store in London. You have a knack for organizing, experience handling inventory, and an understanding of how to run a smooth behind-the-scenes operation. As part of our London pop-up team, you will help deliver an outstanding customer experience as we bring the local Glossier experience to life.</span></p>
<p><strong>Full-time or part-time</strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary position)</strong></p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Receive and process inventory shipments, including counting, labeling, and organizing boxes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pack orders quickly and carefully with a strong attention to detail and to customers’ unboxing experience </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Pre-pack bags and sets to allow for efficient order packing throughout the day</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a clean, organized, and well-stocked order packing area</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain an easily accessible inventory area, keeping your eyes on inventory levels for products and supplies</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Reset our behind-the-scenes operation at the beginning of each day, including organizing and replenishing testers and testing supplies</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assisting customers whenever needed in a manner that matches our customer service expectations</span></li>
</ul>
<p><strong>Skills and Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span><span style="font-weight: 400;">: you should expect to handle a range of package sizes and weights; some are large and lightweight and others are small and heavy</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, employees and leadership</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to multitask and work in a fast-paced, high traffic environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can navigate difficult or ambiguous situations, always with a positive approach</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can consistently be a team player with a roll-up-your-sleeves attitude</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Highly organized and detail oriented</span></li>
<li style="font-weight: 400;"><strong>Ability to work 3-5 days a week, including weekends and throughout the holiday season, starting in mid November, for 7-8 weeks</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Previous inventory, stocking and back of house experience </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span> </li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 19th, 2019 06:27AM
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Sep 19th, 2019 06:27AM
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Glossier
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private:glossier
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www.glossier.com
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boards.greenhouse.io
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Sep 20th, 2019 12:00AM
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Pop Up Editor, Sales Associate
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Open
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Retail (Stores)
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London, England, United Kingdom
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London
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GBR
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Sep 13th, 2019 12:00AM
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<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">A Glossier Pop Up Editor, Sales Associate is more than a salesperson. You are the </span><strong>host</strong><span style="font-weight: 400;"> to Glossier’s in-real-life experience in our temporary London location. We are looking for someone who can create a special environment in the retail space, who can be a customer’s friend that gives the best advice on how, when and why to use Glossier products. You will play a crucial part in facilitating a unique customer experience. You are a representative of our company who must embody our values, have a relatable and inviting attitude, and can thrive in a fast-paced environment.</span></p>
<p><strong>Full-time or part-time </strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary position)</strong></p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Welcome customers and introduce them to the Glossier experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Engage with customers at every touch point with a friendly and thoughtful approach</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Be a Glossier expert; share product knowledge and personal testimony while facilitating an experience that is curated to each customer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Help customers choose the right products for them</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Find solutions to customers’ problems, always with the customers’ experience in mind</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Check out customers and ensure they receive their orders, while facilitating a non-transactional environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organize and maintain the flow of customer traffic inside and outside the store to ensure a well-coordinated operation</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Clean and organize the pop-up to support the overall operation </span></li>
</ul>
<p><strong>Skills and Qualifications </strong></p>
<ul>
<li>Impeccable hospitality and customer service skills; can routinely identify customers’ needs and tailor the customers’ experiences accordingly</li>
<li>Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, employees and leadership</li>
<li>Can consistently exhibit a demeanor that matches our customer service expectations--proactive, approachable, positive and engaging. Can act like a friend to a customer, providing great advice on our products, and ensure customers feel welcome to ask questions</li>
<li>Ability to multitask and work in a fast-paced, high traffic environment</li>
<li>Can navigate difficult or ambiguous situations, always with a positive approach</li>
<li>Can consistently be a team player with a roll-up-your-sleeves attitude</li>
<li><strong>Ability to work 3-5 days a week, including weekends and throughout the holiday season, starting in mid November, for 7-8 weeks</strong></li>
<li><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li><span style="font-weight: 400;">Can count cash and balance funds in a cash register</span></li>
<li><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span></li>
<li><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing retail or hospitality role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in high-energy performative roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span> </li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 20th, 2019 06:12AM
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Sep 20th, 2019 06:12AM
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Glossier
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private:glossier
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www.glossier.com
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boards.greenhouse.io
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Sep 20th, 2019 12:00AM
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Pop Up Keyholder
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Open
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Retail (Stores)
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|
London, England, United Kingdom
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London
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GBR
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Sep 13th, 2019 12:00AM
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<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">As a Pop Up Keyholder, you will be responsible for supporting the retail management team with day-to-day store operations and team management tasks, </span><span style="font-weight: 400;">ensuring that we deliver a positive, personable experience that allows our customers to connect with our brand in real life</span><span style="font-weight: 400;">. You lead by example and you are an expert in providing an exceptional customer experience according to Glossier’s standards. You are a leader who loves to support customers and employees alike.</span></p>
<p><strong>Full-time (average of 32-48 hours per week)</strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary role)</strong> </p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Showcase expertise in product knowledge, customer service expectations, and store operations, acting as a go-to resource for store employees</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain the store’s appearance and atmosphere throughout the day, including controlling traffic flow, zoning the team, and delegating tasks as needed</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Support team morale through education, encouragement, presence; provide real-time feedback and support</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Lead by example and support with challenging customer interactions</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Deliver consistent insights to managers, acting as their eyes and ears on the floor; have a sense of urgency and escalate situations as needed </span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Function as a key holder and perform opening and closing duties, including supporting inventory, counting cash, and any back of house needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to training and onboarding new employees as directed by the management team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Assist your manager with tasks and projects as needed</span> </li>
</ul>
<p><strong>Skills and Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ambitious professional with 1+ years of experience in a leadership role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, team members and corporate partners</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can routinely deliver an exceptional customer experience and create community</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resourceful and entrepreneurial; a problem solver by nature and not afraid of change</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to perform and train to expert hospitality and customer service skills, including having a high sense of urgency, being detail oriented and culturally aware</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lead by example--roll up your sleeves and jump in when the situation requires it</span></li>
<li style="font-weight: 400;"><strong>Ability to work 4-5 days a week, including evenings, weekends and throughout the holiday season, starting in mid November, for about 7-8 weeks</strong></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in hospitality roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span></li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 20th, 2019 06:12AM
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Sep 20th, 2019 06:12AM
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Glossier
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private:glossier
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www.glossier.com
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boards.greenhouse.io
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Sep 21st, 2019 12:00AM
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Pop Up Manager
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Open
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Retail (Stores)
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|
London, England, United Kingdom
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London
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GBR
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Sep 13th, 2019 12:00AM
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|
<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">As the London Pop-Up Manager, you will be supporting and leading the local team in day-to-day store operations and be responsible for team management tasks. We are looking for a quick thinker and problem solver to help us bring a unique retail experience to London. In this role, you will be a present mentor and coach for the store team and manage the front-of-house and back-of-house retail operations to create the best customer experience possible. You will be a part of the London pop-up team and help bring the local Glossier experience to life. </span></p>
<p><strong>Full-time only (approximately 40 hours/week) </strong></p>
<p><strong>Start date: October 2019</strong></p>
<p><strong>Duration: 10-12 weeks </strong><strong>(this is a temporary position)</strong></p>
<p><strong>Responsibilities</strong></p>
<p><strong>Team Management</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Drive and build a team-centric culture</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Consistently behaves as a self-starter, overcoming ambiguity with ease</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Schedule shifts, create daily zone charts, process payroll and vacation/time-off requests</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage store traffic and flow; offer support and reassigns team members based on staffing needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Monitor individual performance of each team member and deliver feedback thoughtfully</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate strong conflict management and resolution skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Appropriately handle conflicts with customers and employees alike</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work strategically with the leadership team to improve and develop Glossier retail operations and employee experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Perform opening and closing duties, including supporting inventory, counting cash and any back of house needs</span></li>
</ul>
<p><strong>Store Operations</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a 360-view of store operations, facilities, merchandising, flow and experience elements, and ensures that company and retail standards are being met</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain store supplies and manages ordering processes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure proper inventory receiving processes and execution of inventory counts</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate fulfillment from our warehouse with our logistics team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain inventory and supply for both back of house and front of house</span></li>
</ul>
<p><strong>Maintenance</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure all areas of the pop-up are consistently clean, stocked and organized</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Report any maintenance required in the pop-up to the retail leadership team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain constant stock of team supplies (food, bathroom products, etc.)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage all processes relating to the store uniforms</span></li>
</ul>
<p><strong>Store Feedback</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collect quantitative and qualitative feedback and insights on a daily and weekly basis and shares them with a sense of urgency as needed</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collect key KPIs to help us analyze the store performance (traffic, conversion, etc.)</span></li>
</ul>
<p><strong>Skills and Qualifications</strong></p>
<ul>
<li><span style="font-weight: 400;">2+ years of experience leading retail teams in a high traffic, high volume retail environment</span></li>
<li><span style="font-weight: 400;">Strong interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers, team members and corporate partners</span></li>
<li><span style="font-weight: 400;">Strong leadership skills; can rally, motivate and develop a large team of people</span></li>
<li><span style="font-weight: 400;">Can thrive in a high volume, high traffic start-up environment</span></li>
<li><span style="font-weight: 400;">Ability to perform and train to expert hospitality and customer service skills, including having a high sense of urgency, being detail oriented and culturally aware</span></li>
<li><span style="font-weight: 400;">Resourceful and entrepreneurial; a problem solver by nature and not afraid of change</span></li>
<li><span style="font-weight: 400;">Ability to lead by example--roll up your sleeves and jump in when the situation requires it</span></li>
<li><span style="font-weight: 400;">Can routinely build an exceptional customer experience and create community</span></li>
<li><span style="font-weight: 400;">Ability to work a flexible schedule, including evenings, holidays and weekends</span></li>
<li><strong>Ability to work starting in October, for about 10-12 weeks, including potential travel for training </strong></li>
<li><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds at any given time; ability to regularly lift and/or move up to 25 pounds</span></li>
<li><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in hospitality roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span></li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 21st, 2019 06:31AM
|
Sep 21st, 2019 06:31AM
|
Glossier
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private:glossier
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www.glossier.com
|
boards.greenhouse.io
|
Sep 23rd, 2019 12:00AM
|
Pop Up Manager
|
Open
|
Retail (Stores)
|
|
London, England, United Kingdom
|
London
|
|
GBR
|
Sep 13th, 2019 12:00AM
|
|
<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">As the London Pop-Up Manager, you will be supporting and leading the local team in day-to-day store operations and be responsible for team management tasks. We are looking for a quick thinker and problem solver to help us bring a unique retail experience to London. In this role, you will be a present mentor and coach for the store team and manage the front-of-house and back-of-house retail operations to create the best customer experience possible. You will be a part of the London pop-up team and help bring the local Glossier experience to life. </span></p>
<p><strong>Full-time only (approximately 40 hours/week) </strong></p>
<p><strong>Start date: October 2019</strong></p>
<p><strong>Duration: 10-12 weeks </strong><strong>(this is a temporary position)</strong></p>
<p><strong>Responsibilities</strong></p>
<p><strong>Team Management</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Drive and build a team-centric culture</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Consistently behaves as a self-starter, overcoming ambiguity with ease</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Schedule shifts, create daily zone charts, process payroll and vacation/time-off requests</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage store traffic and flow; offer support and reassigns team members based on staffing needs</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Monitor individual performance of each team member and deliver feedback thoughtfully</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate strong conflict management and resolution skills</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Appropriately handle conflicts with customers and employees alike</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Work strategically with the leadership team to improve and develop Glossier retail operations and employee experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Perform opening and closing duties, including supporting inventory, counting cash and any back of house needs</span></li>
</ul>
<p><strong>Store Operations</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a 360-view of store operations, facilities, merchandising, flow and experience elements, and ensures that company and retail standards are being met</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain store supplies and manages ordering processes</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure proper inventory receiving processes and execution of inventory counts</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Coordinate fulfillment from our warehouse with our logistics team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain inventory and supply for both back of house and front of house</span></li>
</ul>
<p><strong>Maintenance</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Ensure all areas of the pop-up are consistently clean, stocked and organized</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Report any maintenance required in the pop-up to the retail leadership team</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Maintain constant stock of team supplies (food, bathroom products, etc.)</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Manage all processes relating to the store uniforms</span></li>
</ul>
<p><strong>Store Feedback</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collect quantitative and qualitative feedback and insights on a daily and weekly basis and shares them with a sense of urgency as needed</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Collect key KPIs to help us analyze the store performance (traffic, conversion, etc.)</span></li>
</ul>
<p><strong>Skills and Qualifications</strong></p>
<ul>
<li><span style="font-weight: 400;">2+ years of experience leading retail teams in a high traffic, high volume retail environment</span></li>
<li><span style="font-weight: 400;">Strong interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers, team members and corporate partners</span></li>
<li><span style="font-weight: 400;">Strong leadership skills; can rally, motivate and develop a large team of people</span></li>
<li><span style="font-weight: 400;">Can thrive in a high volume, high traffic start-up environment</span></li>
<li><span style="font-weight: 400;">Ability to perform and train to expert hospitality and customer service skills, including having a high sense of urgency, being detail oriented and culturally aware</span></li>
<li><span style="font-weight: 400;">Resourceful and entrepreneurial; a problem solver by nature and not afraid of change</span></li>
<li><span style="font-weight: 400;">Ability to lead by example--roll up your sleeves and jump in when the situation requires it</span></li>
<li><span style="font-weight: 400;">Can routinely build an exceptional customer experience and create community</span></li>
<li><span style="font-weight: 400;">Ability to work a flexible schedule, including evenings, holidays and weekends</span></li>
<li><strong>Ability to work starting in October, for about 10-12 weeks, including potential travel for training </strong></li>
<li><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds at any given time; ability to regularly lift and/or move up to 25 pounds</span></li>
<li><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in hospitality roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span></li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 23rd, 2019 06:21AM
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Sep 23rd, 2019 06:21AM
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Glossier
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private:glossier
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www.glossier.com
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boards.greenhouse.io
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Sep 24th, 2019 12:00AM
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Pop Up Editor, Sales Associate
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Open
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Retail (Stores)
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London, England, United Kingdom
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London
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GBR
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Sep 23rd, 2019 12:00AM
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<p><strong>Overview</strong></p>
<p><span style="font-weight: 400;">A Glossier Pop Up Editor, Sales Associate is more than a salesperson. You are the </span><strong>host</strong><span style="font-weight: 400;"> to Glossier’s in-real-life experience in our temporary London location. We are looking for someone who can create a special environment in the retail space, who can be a customer’s friend that gives the best advice on how, when and why to use Glossier products. You will play a crucial part in facilitating a unique customer experience. You are a representative of our company who must embody our values, have a relatable and inviting attitude, and can thrive in a fast-paced environment.</span></p>
<p><strong>Full-time or part-time </strong></p>
<p><strong>Start date: November 2019</strong></p>
<p><strong>Duration: 7-8 weeks (this is a temporary position)</strong></p>
<p><strong>Responsibilities</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Welcome customers and introduce them to the Glossier experience</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Engage with customers at every touch point with a friendly and thoughtful approach</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Be a Glossier expert; share product knowledge and personal testimony while facilitating an experience that is curated to each customer</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Help customers choose the right products for them</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Find solutions to customers’ problems, always with the customers’ experience in mind</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Check out customers and ensure they receive their orders, while facilitating a non-transactional environment</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Organize and maintain the flow of customer traffic inside and outside the store to ensure a well-coordinated operation</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Clean and organize the pop-up to support the overall operation </span></li>
</ul>
<p><strong>Skills and Qualifications </strong></p>
<ul>
<li>Impeccable hospitality and customer service skills; can routinely identify customers’ needs and tailor the customers’ experiences accordingly</li>
<li>Strong interpersonal and communication skills with the ability to communicate professionally, patiently and effectively with customers, employees and leadership</li>
<li>Can consistently exhibit a demeanor that matches our customer service expectations--proactive, approachable, positive and engaging. Can act like a friend to a customer, providing great advice on our products, and ensure customers feel welcome to ask questions</li>
<li>Ability to multitask and work in a fast-paced, high traffic environment</li>
<li>Can navigate difficult or ambiguous situations, always with a positive approach</li>
<li>Can consistently be a team player with a roll-up-your-sleeves attitude</li>
<li><strong>Ability to work 3-5 days a week, including weekends and throughout the holiday season, starting in mid November, for 7-8 weeks</strong></li>
<li><span style="font-weight: 400;">Can maintain regular attendance in order to meet the responsibilities of the role</span></li>
<li><span style="font-weight: 400;">Can count cash and balance funds in a cash register</span></li>
<li><span style="font-weight: 400;">Ability to stand and/or walk for up to 6-8 hours a shift in a retail environment</span></li>
<li><span style="font-weight: 400;">Ability to freely access all areas of the store, including sales floor and stock areas, by standing, walking, stooping, kneeling, bending and climbing a ladder or step stool</span></li>
<li><span style="font-weight: 400;">Ability to fully engage with customers, including applying products to customers’ faces, sharing product knowledge, and creating positive shopping experiences unique to the customers’ individual needs</span></li>
<li><span style="font-weight: 400;">Ability to lift and/or move up to 50 pounds (22.7 kg) at any given time; ability to regularly lift and/or move up to 25 pounds (11.3 kg)</span></li>
<li><span style="font-weight: 400;">Computer and technology proficient</span></li>
<li><span style="font-weight: 400;">Comfortable working in an environment that is frequently photographed and recorded</span></li>
<li><span style="font-weight: 400;">Resides in a commutable distance from the job location</span></li>
</ul>
<p><strong>Preferred Qualifications</strong></p>
<ul>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in a high volume, customer-facing retail or hospitality role</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Experience in high-energy performative roles</span></li>
<li style="font-weight: 400;"><span style="font-weight: 400;">Passion for the Glossier mission and products, as well as understanding of the Glossier aesthetic and visual language</span> </li>
</ul>
<p><strong>Data Protection</strong></p>
<p><span style="font-weight: 400;">Applicants' personal data will be processed by both Glossier and TargetCW in accordance with their respective applicant privacy policies, which will be provided as part of the application process.</span></p>
<p><strong>About Glossier</strong></p>
<p><span style="font-weight: 400;">Glossier is a beauty company that lives in NYC, is sold on the internet, and promotes a skincare-first philosophy that celebrates beauty in real life.</span></p>
<p><span style="font-weight: 400;"><em><sub>We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.</sub></em></span></p>
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Sep 24th, 2019 05:58AM
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Sep 24th, 2019 05:58AM
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Glossier
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