|
private:nintex
|
careers.nintex.com
|
www.nintex.com
|
Aug 3rd, 2019 12:00AM
|
Customer Support Engineer
|
Open
|
Customer Support
|
|
London, United Kingdom
|
London
|
|
GBR
|
Jul 22nd, 2019 12:00AM
|
|
<p><strong>Position Title: </strong> <strong>Customer Support Engineer I</strong></p>
<p><strong>London · Full Time</strong></p>
<p><strong>Opening Date: 22 July 2019 </strong></p>
<p><strong>Closing Date: 21 August 2019 </strong></p>
<p><strong>Salary: Competitive </strong></p>
<p><strong>Visa Sponsorship Available</strong></p>
<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p><strong>Role Summary: </strong>To provide outstanding support focused on the overall success of the customer and partners. Collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. Ensure that all SLAs are met and that each customer has a positive experience with each contact.</p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Replicate software problems reported by customers on Virtual environments, to confirm whether the behaviour is related to Nintex Software or not.
<ul>
<li>If a software issue is identified and is product-related you will be required to document and prepare the issue for the development team’s review.</li>
</ul>
</li>
<li>Gain and maintain up to date knowledge of SalesForce, SharePoint, O365 and all Nintex products to a point where you can easily understand Customer’s needs, effectively troubleshoot issues, replicate problematic behaviour and provide design suggestions.</li>
<li>Respond to Customers via phone, email, and other contact methods.</li>
<li>Be able to communicate internally and externally using clear spelling and grammar, understandable logic flow and explanations customized to the customer’s ability.</li>
<li>Anticipate follow-up questions and provide additional documentation to proactively answer auxiliary questions or future issues.</li>
<li>Focus on the success of the customer by documenting how they use the product, challenges they face, and providing assistance and advise where possible.</li>
<li>Participate in Knowledgebase Article creation on the software solutions produced or discovered.</li>
<li>Participate in regularly scheduled training and/or self-training using in-house or online training resources.</li>
<li>Honour your out of hours agreement or on-call requirement.</li>
<li>You may be directed to perform other reasonable tasks by your manager.</li>
</ul>
<p><strong>Basic Requirements</strong></p>
<p><strong>Essential Skills, Characteristics, Experience and Qualifications</strong></p>
<p><strong>Technical Abilities:</strong></p>
<ul>
<li>Focus, resilience and great at problem-solving</li>
<li>Good communication skills - the ability to communicate</li>
</ul>
<p><strong>Education and work experience:</strong></p>
<ul>
<li>Technical degree in computer science, engineering or relevant field.</li>
<li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li>
<li>Complex troubleshooting including advanced SharePoint configuration: AAMs, Network Load Balancing, Managed Services Configuration, SQL database layout and queries.</li>
<li>Technical Specialty: One or more of the following examples, including Development skills in JavaScript, C++, .NET, SQL Server knowledge this will be crucial in bridging the gap between Support and Development in this role</li>
</ul>
<p><strong>Desirable (Not Required) </strong></p>
<ul>
<li>2+ years of commercial experience in a role focused on customer interaction.</li>
</ul>
<p><strong>Skills:</strong></p>
<ul>
<li>Excellent written and spoken English.</li>
<li>Critical thinker and problem-solving skills</li>
<li>Good time-management skills</li>
<li>Great interpersonal and communication skills</li>
</ul>
<p><strong>Core Competencies: </strong></p>
<p><strong>CLOSED-LOOP COMMUNICATION </strong>- The ability to provide clear, sophisticated and articulate verbal expression. Demonstrates empathy and understanding. Repeating questions for clarity when needed and provide consistent follow-up until resolution.</p>
<p><strong>RESULTS ORIENTED</strong> - Focused on individual and team performance.</p>
<p><strong>CUSTOMER-CENTRIC</strong> – Focusing on, understanding, and aligning with our customer to ensure that we are building a solid relationship that results in trust, customer success, and deep understanding of our customer base.</p>
<p><strong>ABILITY AND DESIRE TO LEARN</strong> – Learning is key to everything we do. In order to be successful, you must have the ability and the drive to learn something new each day.</p>
<p><strong>ACCOUNTABILITY</strong> – Each and every one of us is responsible for our performance and overall success of the customer.</p>
<p><strong>SUCCESS FOCUSED </strong>– Success is the core what we do. Being Success focused means that you focus on the success of our customers, your team members and yourself.</p>
<p><strong>Key Performance Indicators</strong> (Goals determined by the company, in consultation with employee, set each year and reviewed quarterly)</p>
<ul>
<li>CSAT = &lt; 4.3</li>
<li>EASE = &lt; 3.7</li>
<li>SLA Attainment= &gt;95%</li>
<li>Issue resolution time &lt; 13 Days</li>
</ul>
|
|
|
|
|
Aug 3rd, 2019 07:04AM
|
Aug 3rd, 2019 07:04AM
|
Nintex
|
Technology
|
Software & Computer Services
|
|
private:nintex
|
careers.nintex.com
|
www.nintex.com
|
Aug 4th, 2019 12:00AM
|
Customer Support Specialist
|
Open
|
Customer Support
|
|
London, United Kingdom
|
London
|
|
GBR
|
Jul 31st, 2019 12:00AM
|
|
<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p>We are looking for creative, outside-the-box thinkers who love helping customers as much as they love solving problems; thinkers with a solid technical aptitude, who come to work with their engines running and a strong desire to learn. We have a casual office with a tight knit group of people who love what they do. We are growing rapidly. We are a leader in our category. We are an employer of choice.</p>
<p>We currently have an open position for a <strong>Customer Support Specialist</strong> to join us in Nintex's EMEA office located in London. Come help us provide outstanding support, problem solving, and advice to our customers and partners to help them succeed.</p>
<p><span style="text-decoration: underline;"><strong>Your contribution will be: </strong></span></p>
<ul>
<li>Answer inbound calls and emails from customers experiencing technical issues or looking for advice on best practices</li>
<li>Provide answers by identifying problems, researching, and guiding the customer through the correct steps</li>
<li>Assist customers with the configuration of their Nintex solution by examining customer requirements and specifications, and recommending best practices</li>
<li>Manage open support cases by providing regular updates to customers ensuring we meet our SLA’s</li>
<li>Actively contribute to the internal and external knowledge base, creating and editing articles to document customer software and technical solutions</li>
<li>Provide feedback to product development and managers based on customer interaction</li>
<li>Assist in testing new versions of the Nintex Document Generation application</li>
</ul>
<p><span style="text-decoration: underline;"><strong>To be successful we think you need: </strong></span></p>
<ul>
<li>Prior experience with in a software support role, preferably supporting applications that integrate into Salesforce</li>
<li>Prior experience using Salesforce</li>
<li>Proven experience in speaking with customers by phone or GoToMeeting sessions to scope issues and offer solutions</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient in all MS Office products</li>
<li>Dependable, unafraid to collaborate and has a high level of accountability</li>
<li>Exceptional attention to detail </li>
</ul>
<p><span style="text-decoration: underline;"><strong>How we operate: </strong></span></p>
<p>Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:</p>
<ul>
<li><strong>We deliver on our commitments.</strong> We focus on a few key priorities and ensure we deliver with quality every time…..on time.</li>
<li><strong>We don’t wait. </strong>If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.</li>
<li><strong>We operate with respect and consideration.</strong> We will move fast and deliver…and, we will do it the right way.</li>
</ul>
<p>At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.</p>
<p>Unleash your potential. Apply today.</p>
|
|
|
|
|
Aug 4th, 2019 07:13AM
|
Aug 4th, 2019 07:13AM
|
Nintex
|
Technology
|
Software & Computer Services
|
|
private:nintex
|
careers.nintex.com
|
www.nintex.com
|
Aug 7th, 2019 12:00AM
|
Customer Support Specialist
|
Open
|
Customer Support
|
|
London, United Kingdom
|
London
|
|
GBR
|
Jul 31st, 2019 12:00AM
|
|
<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p>We are looking for creative, outside-the-box thinkers who love helping customers as much as they love solving problems; thinkers with a solid technical aptitude, who come to work with their engines running and a strong desire to learn. We have a casual office with a tight knit group of people who love what they do. We are growing rapidly. We are a leader in our category. We are an employer of choice.</p>
<p>We currently have an open position for a <strong>Customer Support Specialist</strong> to join us in Nintex's EMEA office located in London. Come help us provide outstanding support, problem solving, and advice to our customers and partners to help them succeed.</p>
<p><span style="text-decoration: underline;"><strong>Your contribution will be: </strong></span></p>
<ul>
<li>Answer inbound calls and emails from customers experiencing technical issues or looking for advice on best practices</li>
<li>Provide answers by identifying problems, researching, and guiding the customer through the correct steps</li>
<li>Assist customers with the configuration of their Nintex solution by examining customer requirements and specifications, and recommending best practices</li>
<li>Manage open support cases by providing regular updates to customers ensuring we meet our SLA’s</li>
<li>Actively contribute to the internal and external knowledge base, creating and editing articles to document customer software and technical solutions</li>
<li>Provide feedback to product development and managers based on customer interaction</li>
<li>Assist in testing new versions of the Nintex Document Generation application</li>
</ul>
<p><span style="text-decoration: underline;"><strong>To be successful we think you need: </strong></span></p>
<ul>
<li>Prior experience with in a software support role, preferably supporting applications that integrate into Salesforce</li>
<li>Prior experience using Salesforce</li>
<li>Proven experience in speaking with customers by phone or GoToMeeting sessions to scope issues and offer solutions</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient in all MS Office products</li>
<li>Dependable, unafraid to collaborate and has a high level of accountability</li>
<li>Exceptional attention to detail </li>
</ul>
<p><span style="text-decoration: underline;"><strong>How we operate: </strong></span></p>
<p>Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:</p>
<ul>
<li><strong>We deliver on our commitments.</strong> We focus on a few key priorities and ensure we deliver with quality every time…..on time.</li>
<li><strong>We don’t wait. </strong>If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.</li>
<li><strong>We operate with respect and consideration.</strong> We will move fast and deliver…and, we will do it the right way.</li>
</ul>
<p>At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.</p>
<p>Unleash your potential. Apply today.</p>
|
|
|
|
|
Aug 7th, 2019 07:36AM
|
Aug 7th, 2019 07:36AM
|
Nintex
|
Technology
|
Software & Computer Services
|
|
private:nintex
|
careers.nintex.com
|
www.nintex.com
|
Aug 8th, 2019 12:00AM
|
Customer Support Engineer
|
Open
|
Customer Support
|
|
London, United Kingdom
|
London
|
|
GBR
|
Jul 22nd, 2019 12:00AM
|
|
<p><strong>Position Title: </strong> <strong>Customer Support Engineer I</strong></p>
<p><strong>London · Full Time</strong></p>
<p><strong>Opening Date: 22 July 2019 </strong></p>
<p><strong>Closing Date: 21 August 2019 </strong></p>
<p><strong>Salary: Competitive </strong></p>
<p><strong>Visa Sponsorship Available</strong></p>
<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p><strong>Role Summary: </strong>To provide outstanding support focused on the overall success of the customer and partners. Collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. Ensure that all SLAs are met and that each customer has a positive experience with each contact.</p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Replicate software problems reported by customers on Virtual environments, to confirm whether the behaviour is related to Nintex Software or not.
<ul>
<li>If a software issue is identified and is product-related you will be required to document and prepare the issue for the development team’s review.</li>
</ul>
</li>
<li>Gain and maintain up to date knowledge of SalesForce, SharePoint, O365 and all Nintex products to a point where you can easily understand Customer’s needs, effectively troubleshoot issues, replicate problematic behaviour and provide design suggestions.</li>
<li>Respond to Customers via phone, email, and other contact methods.</li>
<li>Be able to communicate internally and externally using clear spelling and grammar, understandable logic flow and explanations customized to the customer’s ability.</li>
<li>Anticipate follow-up questions and provide additional documentation to proactively answer auxiliary questions or future issues.</li>
<li>Focus on the success of the customer by documenting how they use the product, challenges they face, and providing assistance and advise where possible.</li>
<li>Participate in Knowledgebase Article creation on the software solutions produced or discovered.</li>
<li>Participate in regularly scheduled training and/or self-training using in-house or online training resources.</li>
<li>Honour your out of hours agreement or on-call requirement.</li>
<li>You may be directed to perform other reasonable tasks by your manager.</li>
</ul>
<p><strong>Basic Requirements</strong></p>
<p><strong>Essential Skills, Characteristics, Experience and Qualifications</strong></p>
<p><strong>Technical Abilities:</strong></p>
<ul>
<li>Focus, resilience and great at problem-solving</li>
<li>Good communication skills - the ability to communicate</li>
</ul>
<p><strong>Education and work experience:</strong></p>
<ul>
<li>Technical degree in computer science, engineering or relevant field.</li>
<li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li>
<li>Complex troubleshooting including advanced SharePoint configuration: AAMs, Network Load Balancing, Managed Services Configuration, SQL database layout and queries.</li>
<li>Technical Specialty: One or more of the following examples, including Development skills in JavaScript, C++, .NET, SQL Server knowledge this will be crucial in bridging the gap between Support and Development in this role</li>
</ul>
<p><strong>Desirable (Not Required) </strong></p>
<ul>
<li>2+ years of commercial experience in a role focused on customer interaction.</li>
</ul>
<p><strong>Skills:</strong></p>
<ul>
<li>Excellent written and spoken English.</li>
<li>Critical thinker and problem-solving skills</li>
<li>Good time-management skills</li>
<li>Great interpersonal and communication skills</li>
</ul>
<p><strong>Core Competencies: </strong></p>
<p><strong>CLOSED-LOOP COMMUNICATION </strong>- The ability to provide clear, sophisticated and articulate verbal expression. Demonstrates empathy and understanding. Repeating questions for clarity when needed and provide consistent follow-up until resolution.</p>
<p><strong>RESULTS ORIENTED</strong> - Focused on individual and team performance.</p>
<p><strong>CUSTOMER-CENTRIC</strong> – Focusing on, understanding, and aligning with our customer to ensure that we are building a solid relationship that results in trust, customer success, and deep understanding of our customer base.</p>
<p><strong>ABILITY AND DESIRE TO LEARN</strong> – Learning is key to everything we do. In order to be successful, you must have the ability and the drive to learn something new each day.</p>
<p><strong>ACCOUNTABILITY</strong> – Each and every one of us is responsible for our performance and overall success of the customer.</p>
<p><strong>SUCCESS FOCUSED </strong>– Success is the core what we do. Being Success focused means that you focus on the success of our customers, your team members and yourself.</p>
<p><strong>Key Performance Indicators</strong> (Goals determined by the company, in consultation with employee, set each year and reviewed quarterly)</p>
<ul>
<li>CSAT = &lt; 4.3</li>
<li>EASE = &lt; 3.7</li>
<li>SLA Attainment= &gt;95%</li>
<li>Issue resolution time &lt; 13 Days</li>
</ul>
|
|
|
|
|
Aug 8th, 2019 06:51AM
|
Aug 8th, 2019 06:51AM
|
Nintex
|
Technology
|
Software & Computer Services
|
|
private:nintex
|
careers.nintex.com
|
www.nintex.com
|
Aug 8th, 2019 12:00AM
|
Customer Support Specialist
|
Open
|
Customer Support
|
|
London, United Kingdom
|
London
|
|
GBR
|
Jul 31st, 2019 12:00AM
|
|
<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p>We are looking for creative, outside-the-box thinkers who love helping customers as much as they love solving problems; thinkers with a solid technical aptitude, who come to work with their engines running and a strong desire to learn. We have a casual office with a tight knit group of people who love what they do. We are growing rapidly. We are a leader in our category. We are an employer of choice.</p>
<p>We currently have an open position for a <strong>Customer Support Specialist</strong> to join us in Nintex's EMEA office located in London. Come help us provide outstanding support, problem solving, and advice to our customers and partners to help them succeed.</p>
<p><span style="text-decoration: underline;"><strong>Your contribution will be: </strong></span></p>
<ul>
<li>Answer inbound calls and emails from customers experiencing technical issues or looking for advice on best practices</li>
<li>Provide answers by identifying problems, researching, and guiding the customer through the correct steps</li>
<li>Assist customers with the configuration of their Nintex solution by examining customer requirements and specifications, and recommending best practices</li>
<li>Manage open support cases by providing regular updates to customers ensuring we meet our SLA’s</li>
<li>Actively contribute to the internal and external knowledge base, creating and editing articles to document customer software and technical solutions</li>
<li>Provide feedback to product development and managers based on customer interaction</li>
<li>Assist in testing new versions of the Nintex Document Generation application</li>
</ul>
<p><span style="text-decoration: underline;"><strong>To be successful we think you need: </strong></span></p>
<ul>
<li>Prior experience with in a software support role, preferably supporting applications that integrate into Salesforce</li>
<li>Prior experience using Salesforce</li>
<li>Proven experience in speaking with customers by phone or GoToMeeting sessions to scope issues and offer solutions</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient in all MS Office products</li>
<li>Dependable, unafraid to collaborate and has a high level of accountability</li>
<li>Exceptional attention to detail </li>
</ul>
<p><span style="text-decoration: underline;"><strong>How we operate: </strong></span></p>
<p>Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:</p>
<ul>
<li><strong>We deliver on our commitments.</strong> We focus on a few key priorities and ensure we deliver with quality every time…..on time.</li>
<li><strong>We don’t wait. </strong>If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.</li>
<li><strong>We operate with respect and consideration.</strong> We will move fast and deliver…and, we will do it the right way.</li>
</ul>
<p>At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.</p>
<p>Unleash your potential. Apply today.</p>
|
|
|
|
|
Aug 8th, 2019 06:51AM
|
Aug 8th, 2019 06:51AM
|
Nintex
|
Technology
|
Software & Computer Services
|
|
private:nintex
|
careers.nintex.com
|
www.nintex.com
|
Aug 9th, 2019 12:00AM
|
Customer Support Specialist
|
Open
|
Customer Support
|
|
London, United Kingdom
|
London
|
|
GBR
|
Jul 31st, 2019 12:00AM
|
|
<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p>We are looking for creative, outside-the-box thinkers who love helping customers as much as they love solving problems; thinkers with a solid technical aptitude, who come to work with their engines running and a strong desire to learn. We have a casual office with a tight knit group of people who love what they do. We are growing rapidly. We are a leader in our category. We are an employer of choice.</p>
<p>We currently have an open position for a <strong>Customer Support Specialist</strong> to join us in Nintex's EMEA office located in London. Come help us provide outstanding support, problem solving, and advice to our customers and partners to help them succeed.</p>
<p><span style="text-decoration: underline;"><strong>Your contribution will be: </strong></span></p>
<ul>
<li>Answer inbound calls and emails from customers experiencing technical issues or looking for advice on best practices</li>
<li>Provide answers by identifying problems, researching, and guiding the customer through the correct steps</li>
<li>Assist customers with the configuration of their Nintex solution by examining customer requirements and specifications, and recommending best practices</li>
<li>Manage open support cases by providing regular updates to customers ensuring we meet our SLA’s</li>
<li>Actively contribute to the internal and external knowledge base, creating and editing articles to document customer software and technical solutions</li>
<li>Provide feedback to product development and managers based on customer interaction</li>
<li>Assist in testing new versions of the Nintex Document Generation application</li>
</ul>
<p><span style="text-decoration: underline;"><strong>To be successful we think you need: </strong></span></p>
<ul>
<li>Prior experience with in a software support role, preferably supporting applications that integrate into Salesforce</li>
<li>Prior experience using Salesforce</li>
<li>Proven experience in speaking with customers by phone or GoToMeeting sessions to scope issues and offer solutions</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient in all MS Office products</li>
<li>Dependable, unafraid to collaborate and has a high level of accountability</li>
<li>Exceptional attention to detail </li>
</ul>
<p><span style="text-decoration: underline;"><strong>How we operate: </strong></span></p>
<p>Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:</p>
<ul>
<li><strong>We deliver on our commitments.</strong> We focus on a few key priorities and ensure we deliver with quality every time…..on time.</li>
<li><strong>We don’t wait. </strong>If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.</li>
<li><strong>We operate with respect and consideration.</strong> We will move fast and deliver…and, we will do it the right way.</li>
</ul>
<p>At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.</p>
<p>Unleash your potential. Apply today.</p>
|
|
|
|
|
Aug 9th, 2019 07:21AM
|
Aug 9th, 2019 07:21AM
|
Nintex
|
Technology
|
Software & Computer Services
|
|
private:nintex
|
careers.nintex.com
|
www.nintex.com
|
Aug 11th, 2019 12:00AM
|
Customer Support Engineer
|
Open
|
Customer Support
|
|
London, United Kingdom
|
London
|
|
GBR
|
Jul 22nd, 2019 12:00AM
|
|
<p><strong>Position Title: </strong> <strong>Customer Support Engineer I</strong></p>
<p><strong>London · Full Time</strong></p>
<p><strong>Opening Date: 22 July 2019 </strong></p>
<p><strong>Closing Date: 21 August 2019 </strong></p>
<p><strong>Salary: Competitive </strong></p>
<p><strong>Visa Sponsorship Available</strong></p>
<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p><strong>Role Summary: </strong>To provide outstanding support focused on the overall success of the customer and partners. Collect all relevant data required to effectively troubleshoot and understand how the customer is using our products. Ensure that all SLAs are met and that each customer has a positive experience with each contact.</p>
<p><strong>Key Responsibilities</strong></p>
<ul>
<li>Replicate software problems reported by customers on Virtual environments, to confirm whether the behaviour is related to Nintex Software or not.
<ul>
<li>If a software issue is identified and is product-related you will be required to document and prepare the issue for the development team’s review.</li>
</ul>
</li>
<li>Gain and maintain up to date knowledge of SalesForce, SharePoint, O365 and all Nintex products to a point where you can easily understand Customer’s needs, effectively troubleshoot issues, replicate problematic behaviour and provide design suggestions.</li>
<li>Respond to Customers via phone, email, and other contact methods.</li>
<li>Be able to communicate internally and externally using clear spelling and grammar, understandable logic flow and explanations customized to the customer’s ability.</li>
<li>Anticipate follow-up questions and provide additional documentation to proactively answer auxiliary questions or future issues.</li>
<li>Focus on the success of the customer by documenting how they use the product, challenges they face, and providing assistance and advise where possible.</li>
<li>Participate in Knowledgebase Article creation on the software solutions produced or discovered.</li>
<li>Participate in regularly scheduled training and/or self-training using in-house or online training resources.</li>
<li>Honour your out of hours agreement or on-call requirement.</li>
<li>You may be directed to perform other reasonable tasks by your manager.</li>
</ul>
<p><strong>Basic Requirements</strong></p>
<p><strong>Essential Skills, Characteristics, Experience and Qualifications</strong></p>
<p><strong>Technical Abilities:</strong></p>
<ul>
<li>Focus, resilience and great at problem-solving</li>
<li>Good communication skills - the ability to communicate</li>
</ul>
<p><strong>Education and work experience:</strong></p>
<ul>
<li>Technical degree in computer science, engineering or relevant field.</li>
<li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li>
<li>Complex troubleshooting including advanced SharePoint configuration: AAMs, Network Load Balancing, Managed Services Configuration, SQL database layout and queries.</li>
<li>Technical Specialty: One or more of the following examples, including Development skills in JavaScript, C++, .NET, SQL Server knowledge this will be crucial in bridging the gap between Support and Development in this role</li>
</ul>
<p><strong>Desirable (Not Required) </strong></p>
<ul>
<li>2+ years of commercial experience in a role focused on customer interaction.</li>
</ul>
<p><strong>Skills:</strong></p>
<ul>
<li>Excellent written and spoken English.</li>
<li>Critical thinker and problem-solving skills</li>
<li>Good time-management skills</li>
<li>Great interpersonal and communication skills</li>
</ul>
<p><strong>Core Competencies: </strong></p>
<p><strong>CLOSED-LOOP COMMUNICATION </strong>- The ability to provide clear, sophisticated and articulate verbal expression. Demonstrates empathy and understanding. Repeating questions for clarity when needed and provide consistent follow-up until resolution.</p>
<p><strong>RESULTS ORIENTED</strong> - Focused on individual and team performance.</p>
<p><strong>CUSTOMER-CENTRIC</strong> – Focusing on, understanding, and aligning with our customer to ensure that we are building a solid relationship that results in trust, customer success, and deep understanding of our customer base.</p>
<p><strong>ABILITY AND DESIRE TO LEARN</strong> – Learning is key to everything we do. In order to be successful, you must have the ability and the drive to learn something new each day.</p>
<p><strong>ACCOUNTABILITY</strong> – Each and every one of us is responsible for our performance and overall success of the customer.</p>
<p><strong>SUCCESS FOCUSED </strong>– Success is the core what we do. Being Success focused means that you focus on the success of our customers, your team members and yourself.</p>
<p><strong>Key Performance Indicators</strong> (Goals determined by the company, in consultation with employee, set each year and reviewed quarterly)</p>
<ul>
<li>CSAT = &lt; 4.3</li>
<li>EASE = &lt; 3.7</li>
<li>SLA Attainment= &gt;95%</li>
<li>Issue resolution time &lt; 13 Days</li>
</ul>
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Aug 11th, 2019 07:37AM
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Aug 11th, 2019 07:37AM
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Nintex
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Technology
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Software & Computer Services
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private:nintex
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careers.nintex.com
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www.nintex.com
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Aug 11th, 2019 12:00AM
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Customer Support Specialist
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Open
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Customer Support
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London, United Kingdom
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London
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GBR
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Jul 31st, 2019 12:00AM
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<p>You want to change how work gets done. We’re here to help you make that happen. We improve the way people work through process management and automation. Since the company’s founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows – thereby improving how people work.</p>
<p>We are looking for creative, outside-the-box thinkers who love helping customers as much as they love solving problems; thinkers with a solid technical aptitude, who come to work with their engines running and a strong desire to learn. We have a casual office with a tight knit group of people who love what they do. We are growing rapidly. We are a leader in our category. We are an employer of choice.</p>
<p>We currently have an open position for a <strong>Customer Support Specialist</strong> to join us in Nintex's EMEA office located in London. Come help us provide outstanding support, problem solving, and advice to our customers and partners to help them succeed.</p>
<p><span style="text-decoration: underline;"><strong>Your contribution will be: </strong></span></p>
<ul>
<li>Answer inbound calls and emails from customers experiencing technical issues or looking for advice on best practices</li>
<li>Provide answers by identifying problems, researching, and guiding the customer through the correct steps</li>
<li>Assist customers with the configuration of their Nintex solution by examining customer requirements and specifications, and recommending best practices</li>
<li>Manage open support cases by providing regular updates to customers ensuring we meet our SLA’s</li>
<li>Actively contribute to the internal and external knowledge base, creating and editing articles to document customer software and technical solutions</li>
<li>Provide feedback to product development and managers based on customer interaction</li>
<li>Assist in testing new versions of the Nintex Document Generation application</li>
</ul>
<p><span style="text-decoration: underline;"><strong>To be successful we think you need: </strong></span></p>
<ul>
<li>Prior experience with in a software support role, preferably supporting applications that integrate into Salesforce</li>
<li>Prior experience using Salesforce</li>
<li>Proven experience in speaking with customers by phone or GoToMeeting sessions to scope issues and offer solutions</li>
<li>Excellent written and verbal communication skills</li>
<li>Proficient in all MS Office products</li>
<li>Dependable, unafraid to collaborate and has a high level of accountability</li>
<li>Exceptional attention to detail </li>
</ul>
<p><span style="text-decoration: underline;"><strong>How we operate: </strong></span></p>
<p>Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:</p>
<ul>
<li><strong>We deliver on our commitments.</strong> We focus on a few key priorities and ensure we deliver with quality every time…..on time.</li>
<li><strong>We don’t wait. </strong>If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.</li>
<li><strong>We operate with respect and consideration.</strong> We will move fast and deliver…and, we will do it the right way.</li>
</ul>
<p>At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry’s best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.</p>
<p>Unleash your potential. Apply today.</p>
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Aug 11th, 2019 07:37AM
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Aug 11th, 2019 07:37AM
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Nintex
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Technology
|
Software & Computer Services
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|
private:nintex
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careers.nintex.com
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careers.nintex.com
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Aug 22nd, 2016 12:00AM
|
Apprentice Data Cruncher
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Open
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Sales
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|
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London
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GBR
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Aug 22nd, 2016 12:00AM
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Aug 22nd, 2016 04:37PM
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Aug 22nd, 2016 04:37PM
|
Nintex
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Technology
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Software & Computer Services
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private:nintex
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careers.nintex.com
|
careers.nintex.com
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Aug 24th, 2016 12:00AM
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Apprentice Data Cruncher
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Open
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Sales
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|
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London
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GBR
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Aug 22nd, 2016 12:00AM
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Aug 24th, 2016 03:09PM
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Aug 24th, 2016 03:09PM
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Nintex
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Technology
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Software & Computer Services
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