Job Listings

Track Observe.AI hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Company Name Sector Industry
private:observe www.observe.ai boards.greenhouse.io Sep 21st, 2019 12:00AM Product Designer Open Product Design Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 5th, 2019 12:00AM <p><span style="font-weight: 400;">Headquartered in Santa Clara, CA with an office in Bangalore, Observe.AI is building a Voice AI platform for customer contact centres. Founded in May 2017, we currently have some of the best minds of the industry working with us! We already work with the largest customer contact centre in the world. Our platform provides real-time call analysis on a spectrum of criteria and generates suggestions and guidance for the agents. We are backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures!</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">We are looking for Product Designers to join our team. As a product designer at Observe, you will be responsible for designing all our early-stage products. You will be working with our Design Lead and Product Lead to create and maintain these products.</span></p> <h2><strong>Responsibilities</strong></h2> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Translate vision, feedback and ideas into shippable product designs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reduce, simplify, distill.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">See features through from ideas on paper to implementation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with other designers, product managers and engineers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure everything we ship meets our standards of quality.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with our Design Lead to build design standards and practices.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Guide product research and usability testing.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand and improve our design processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute feedback regularly towards improving our company.</span></li> </ol> <h2><strong>Requirements</strong></h2> <p><span style="font-weight: 400;">The right person is better than the right set of experiences, these are the traits we’ve identified make great additions to our team.</span></p> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">An impressive portfolio demonstrating your experience solving complex product design problems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You work empirically & iteratively.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Your feedback is thoughtful and straightforward.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable prototyping at varying levels of fidelity. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong technical communication skills and understanding of software development processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have working knowledge of HTML, CSS, Javascript.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have an interest in automation, machine learning and making human-computer interaction simple.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excited by ambiguity and rapid changes common in early-stage product development</span></li> </ol> <h2><strong>Pluses</strong></h2> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using Figma/Framer.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to prototype your designs in working code.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in design for enterprise grade, B2B SaaS products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience acting as a researcher.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with speech recognition, machine learning.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Anything that will let us know more about who you are that you would like to share, Blogs, Twitter, Dribbble, Medium, Instagram, GitHub.</span></li> </ol> <p><span style="font-weight: 400;"><strong>For more details please visit</strong><br><a href="https://observe.ai/">https://observe.ai/<br></a><a href="https://in.linkedin.com/company/observeai">https://in.linkedin.com/company/observeai<br></a><a href="https://www.crunchbase.com/organization/observe-ai#section-overview">https://www.crunchbase.com/organization/observe-ai#section-overview<br></a><a href="https://www.business-standard.com/article/companies/observe-ai-helps-call-centre-agents-perform-job-better-without-any-pause-118090200495_1.html">https://www.business-standard.com/article/companies/observe-ai-helps-call-centre-agents-perform-job-better-without-any-pause-118090200495_1.html<br></a><a href="https://techcrunch.com/2018/08/13/observe-ai-raises-8m/">https://techcrunch.com/2018/08/13/observe-ai-raises-8m/</a></span></p> Sep 21st, 2019 07:52AM Sep 21st, 2019 07:52AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Sep 24th, 2019 12:00AM Senior Product Manager Open Product Management Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 2nd, 2019 12:00AM <p><strong><span style="font-family: tahoma, sans-serif;">Who we are:</span></strong></p> <p><span style="font-family: tahoma, sans-serif;">Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</span></p> <p><strong><span style="font-family: tahoma, sans-serif;">What we are up to:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</span></li> <li><span style="font-family: tahoma, sans-serif;">Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</span></li> <li><span style="font-family: tahoma, sans-serif;">Implementing a seamless user experience that enables call center agents to provide great customer experiences</span></li> <li><span style="font-family: tahoma, sans-serif;">Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Who are you?</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Driven and entrepreneurial</span></li> <li><span style="font-family: tahoma, sans-serif;">Passionate for SaaS</span></li> <li><span style="font-family: tahoma, sans-serif;">Looking to make a tangible difference and positive impact in an early stage start up</span></li> <li><span style="font-family: tahoma, sans-serif;">Interested in using concepts and tools bundled under the larger AI construct such as NLP, machine learning and deep learning to make complex problems easier to solve for the user</span></li> <li><span style="font-family: tahoma, sans-serif;">User centric and know how to state problems from the user perspective</span></li> <li><span style="font-family: tahoma, sans-serif;">Want to enable business problems to be solved with leading edge technology and an intuitive user experience</span></li> </ul> <p><span style="font-family: tahoma, sans-serif;">As a Senior Product Manager at Observe.AI we expect you to facilitate the product market fit process and drive the continuous improvement of our Voice AI platform. You will be the voice of the call center user and help Engineering teams to turn vision into reality.</span></p> <p><span style="font-family: tahoma, sans-serif;"> <strong>Responsibilities:</strong></span></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Design, implement and support a best in class SaaS application for Voice AI</span></li> <li><span style="font-family: tahoma, sans-serif;">Act as the voice of the user. Build deep customer understanding via meetings, surveys, analytics, beta testing and usability research with the results summarized in personas that connects customer needs to the solutions</span></li> <li><span style="font-family: tahoma, sans-serif;">Drive the product planning & release timetable in coordination with the Director of Product Management, CTO, Chief Data Scientist, customer success and sales & marketing.</span></li> <li><span style="font-family: tahoma, sans-serif;">Author roadmaps, epics, user stories and use cases, functional and nonfunctional requirements and acceptance criteria to clearly define and communicate new services and features</span></li> <li><span style="font-family: tahoma, sans-serif;">Define the metrics to ship with your features to measure usage and other success indicators, monitor those metrics, and determine if the work is successful</span></li> <li><span style="font-family: tahoma, sans-serif;">Balance internal & external demands with available resources by prioritizing requirements, scoping features & setting expectations</span></li> <li><span style="font-family: tahoma, sans-serif;">Lead agile cross-functional teams to bring new features and services to market</span></li> <li><span style="font-family: tahoma, sans-serif;">Review, edit and manage the technical documentation cycle</span></li> <li><span style="font-family: tahoma, sans-serif;">Collaborate with Product Marketing to prepare release and launch materials, author blog posts, and host webinars when appropriate</span></li> <li><span style="font-family: tahoma, sans-serif;">Build awareness of market, technology and competitive trends. Prepare detailed competitive analysis and benchmarking</span></li> <li><span style="font-family: tahoma, sans-serif;">Engage with our user community to understand their needs and design new Getting Started Guides, How-Tos and Quick Starts and workflows to unlock their potential</span></li> <li><span style="font-family: tahoma, sans-serif;">Support and enable sales with the technical audience questions</span></li> <li><span style="font-family: tahoma, sans-serif;">Work closely with the sales and CS teams to scale their technical capabilities and to leverage their customer reach to understand the customer needs</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Skill and Experience:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">5+ years as a product manager, or 3+ years of product management experience plus work related to developing a software product</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience as a product manager delivering B2B software</span></li> <li><span style="font-family: tahoma, sans-serif;">Computer Science degree or professional experience as a software engineer a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">MBA a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with speech analytics software and / or call center software a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience designing and managing customer centric APIs a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with the UI / UX process and building apps a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with Salesforce integration a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Familiarity with Call Center, CRM, Marketing and/or Video Content platforms a plus</span></li> </ul> Sep 24th, 2019 07:48AM Sep 24th, 2019 07:48AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Sep 25th, 2019 12:00AM Senior Product Manager Open Product Management Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 2nd, 2019 12:00AM <p><strong><span style="font-family: tahoma, sans-serif;">Who we are:</span></strong></p> <p><span style="font-family: tahoma, sans-serif;">Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</span></p> <p><strong><span style="font-family: tahoma, sans-serif;">What we are up to:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</span></li> <li><span style="font-family: tahoma, sans-serif;">Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</span></li> <li><span style="font-family: tahoma, sans-serif;">Implementing a seamless user experience that enables call center agents to provide great customer experiences</span></li> <li><span style="font-family: tahoma, sans-serif;">Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Who are you?</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Driven and entrepreneurial</span></li> <li><span style="font-family: tahoma, sans-serif;">Passionate for SaaS</span></li> <li><span style="font-family: tahoma, sans-serif;">Looking to make a tangible difference and positive impact in an early stage start up</span></li> <li><span style="font-family: tahoma, sans-serif;">Interested in using concepts and tools bundled under the larger AI construct such as NLP, machine learning and deep learning to make complex problems easier to solve for the user</span></li> <li><span style="font-family: tahoma, sans-serif;">User centric and know how to state problems from the user perspective</span></li> <li><span style="font-family: tahoma, sans-serif;">Want to enable business problems to be solved with leading edge technology and an intuitive user experience</span></li> </ul> <p><span style="font-family: tahoma, sans-serif;">As a Senior Product Manager at Observe.AI we expect you to facilitate the product market fit process and drive the continuous improvement of our Voice AI platform. You will be the voice of the call center user and help Engineering teams to turn vision into reality.</span></p> <p><span style="font-family: tahoma, sans-serif;"> <strong>Responsibilities:</strong></span></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Design, implement and support a best in class SaaS application for Voice AI</span></li> <li><span style="font-family: tahoma, sans-serif;">Act as the voice of the user. Build deep customer understanding via meetings, surveys, analytics, beta testing and usability research with the results summarized in personas that connects customer needs to the solutions</span></li> <li><span style="font-family: tahoma, sans-serif;">Drive the product planning & release timetable in coordination with the Director of Product Management, CTO, Chief Data Scientist, customer success and sales & marketing.</span></li> <li><span style="font-family: tahoma, sans-serif;">Author roadmaps, epics, user stories and use cases, functional and nonfunctional requirements and acceptance criteria to clearly define and communicate new services and features</span></li> <li><span style="font-family: tahoma, sans-serif;">Define the metrics to ship with your features to measure usage and other success indicators, monitor those metrics, and determine if the work is successful</span></li> <li><span style="font-family: tahoma, sans-serif;">Balance internal & external demands with available resources by prioritizing requirements, scoping features & setting expectations</span></li> <li><span style="font-family: tahoma, sans-serif;">Lead agile cross-functional teams to bring new features and services to market</span></li> <li><span style="font-family: tahoma, sans-serif;">Review, edit and manage the technical documentation cycle</span></li> <li><span style="font-family: tahoma, sans-serif;">Collaborate with Product Marketing to prepare release and launch materials, author blog posts, and host webinars when appropriate</span></li> <li><span style="font-family: tahoma, sans-serif;">Build awareness of market, technology and competitive trends. Prepare detailed competitive analysis and benchmarking</span></li> <li><span style="font-family: tahoma, sans-serif;">Engage with our user community to understand their needs and design new Getting Started Guides, How-Tos and Quick Starts and workflows to unlock their potential</span></li> <li><span style="font-family: tahoma, sans-serif;">Support and enable sales with the technical audience questions</span></li> <li><span style="font-family: tahoma, sans-serif;">Work closely with the sales and CS teams to scale their technical capabilities and to leverage their customer reach to understand the customer needs</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Skill and Experience:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">5+ years as a product manager, or 3+ years of product management experience plus work related to developing a software product</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience as a product manager delivering B2B software</span></li> <li><span style="font-family: tahoma, sans-serif;">Computer Science degree or professional experience as a software engineer a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">MBA a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with speech analytics software and / or call center software a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience designing and managing customer centric APIs a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with the UI / UX process and building apps a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with Salesforce integration a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Familiarity with Call Center, CRM, Marketing and/or Video Content platforms a plus</span></li> </ul> Sep 25th, 2019 08:49AM Sep 25th, 2019 08:49AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Sep 26th, 2019 12:00AM Senior Product Manager Open Product Management Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 2nd, 2019 12:00AM <p><strong><span style="font-family: tahoma, sans-serif;">Who we are:</span></strong></p> <p><span style="font-family: tahoma, sans-serif;">Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</span></p> <p><strong><span style="font-family: tahoma, sans-serif;">What we are up to:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</span></li> <li><span style="font-family: tahoma, sans-serif;">Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</span></li> <li><span style="font-family: tahoma, sans-serif;">Implementing a seamless user experience that enables call center agents to provide great customer experiences</span></li> <li><span style="font-family: tahoma, sans-serif;">Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Who are you?</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Driven and entrepreneurial</span></li> <li><span style="font-family: tahoma, sans-serif;">Passionate for SaaS</span></li> <li><span style="font-family: tahoma, sans-serif;">Looking to make a tangible difference and positive impact in an early stage start up</span></li> <li><span style="font-family: tahoma, sans-serif;">Interested in using concepts and tools bundled under the larger AI construct such as NLP, machine learning and deep learning to make complex problems easier to solve for the user</span></li> <li><span style="font-family: tahoma, sans-serif;">User centric and know how to state problems from the user perspective</span></li> <li><span style="font-family: tahoma, sans-serif;">Want to enable business problems to be solved with leading edge technology and an intuitive user experience</span></li> </ul> <p><span style="font-family: tahoma, sans-serif;">As a Senior Product Manager at Observe.AI we expect you to facilitate the product market fit process and drive the continuous improvement of our Voice AI platform. You will be the voice of the call center user and help Engineering teams to turn vision into reality.</span></p> <p><span style="font-family: tahoma, sans-serif;"> <strong>Responsibilities:</strong></span></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Design, implement and support a best in class SaaS application for Voice AI</span></li> <li><span style="font-family: tahoma, sans-serif;">Act as the voice of the user. Build deep customer understanding via meetings, surveys, analytics, beta testing and usability research with the results summarized in personas that connects customer needs to the solutions</span></li> <li><span style="font-family: tahoma, sans-serif;">Drive the product planning & release timetable in coordination with the Director of Product Management, CTO, Chief Data Scientist, customer success and sales & marketing.</span></li> <li><span style="font-family: tahoma, sans-serif;">Author roadmaps, epics, user stories and use cases, functional and nonfunctional requirements and acceptance criteria to clearly define and communicate new services and features</span></li> <li><span style="font-family: tahoma, sans-serif;">Define the metrics to ship with your features to measure usage and other success indicators, monitor those metrics, and determine if the work is successful</span></li> <li><span style="font-family: tahoma, sans-serif;">Balance internal & external demands with available resources by prioritizing requirements, scoping features & setting expectations</span></li> <li><span style="font-family: tahoma, sans-serif;">Lead agile cross-functional teams to bring new features and services to market</span></li> <li><span style="font-family: tahoma, sans-serif;">Review, edit and manage the technical documentation cycle</span></li> <li><span style="font-family: tahoma, sans-serif;">Collaborate with Product Marketing to prepare release and launch materials, author blog posts, and host webinars when appropriate</span></li> <li><span style="font-family: tahoma, sans-serif;">Build awareness of market, technology and competitive trends. Prepare detailed competitive analysis and benchmarking</span></li> <li><span style="font-family: tahoma, sans-serif;">Engage with our user community to understand their needs and design new Getting Started Guides, How-Tos and Quick Starts and workflows to unlock their potential</span></li> <li><span style="font-family: tahoma, sans-serif;">Support and enable sales with the technical audience questions</span></li> <li><span style="font-family: tahoma, sans-serif;">Work closely with the sales and CS teams to scale their technical capabilities and to leverage their customer reach to understand the customer needs</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Skill and Experience:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">5+ years as a product manager, or 3+ years of product management experience plus work related to developing a software product</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience as a product manager delivering B2B software</span></li> <li><span style="font-family: tahoma, sans-serif;">Computer Science degree or professional experience as a software engineer a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">MBA a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with speech analytics software and / or call center software a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience designing and managing customer centric APIs a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with the UI / UX process and building apps a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with Salesforce integration a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Familiarity with Call Center, CRM, Marketing and/or Video Content platforms a plus</span></li> </ul> Sep 26th, 2019 07:59AM Sep 26th, 2019 07:59AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Sep 30th, 2019 12:00AM Senior Product Manager Open Product Management Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 2nd, 2019 12:00AM <p><strong><span style="font-family: tahoma, sans-serif;">Who we are:</span></strong></p> <p><span style="font-family: tahoma, sans-serif;">Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</span></p> <p><strong><span style="font-family: tahoma, sans-serif;">What we are up to:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</span></li> <li><span style="font-family: tahoma, sans-serif;">Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</span></li> <li><span style="font-family: tahoma, sans-serif;">Implementing a seamless user experience that enables call center agents to provide great customer experiences</span></li> <li><span style="font-family: tahoma, sans-serif;">Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Who are you?</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Driven and entrepreneurial</span></li> <li><span style="font-family: tahoma, sans-serif;">Passionate for SaaS</span></li> <li><span style="font-family: tahoma, sans-serif;">Looking to make a tangible difference and positive impact in an early stage start up</span></li> <li><span style="font-family: tahoma, sans-serif;">Interested in using concepts and tools bundled under the larger AI construct such as NLP, machine learning and deep learning to make complex problems easier to solve for the user</span></li> <li><span style="font-family: tahoma, sans-serif;">User centric and know how to state problems from the user perspective</span></li> <li><span style="font-family: tahoma, sans-serif;">Want to enable business problems to be solved with leading edge technology and an intuitive user experience</span></li> </ul> <p><span style="font-family: tahoma, sans-serif;">As a Senior Product Manager at Observe.AI we expect you to facilitate the product market fit process and drive the continuous improvement of our Voice AI platform. You will be the voice of the call center user and help Engineering teams to turn vision into reality.</span></p> <p><span style="font-family: tahoma, sans-serif;"> <strong>Responsibilities:</strong></span></p> <ul> <li><span style="font-family: tahoma, sans-serif;">Design, implement and support a best in class SaaS application for Voice AI</span></li> <li><span style="font-family: tahoma, sans-serif;">Act as the voice of the user. Build deep customer understanding via meetings, surveys, analytics, beta testing and usability research with the results summarized in personas that connects customer needs to the solutions</span></li> <li><span style="font-family: tahoma, sans-serif;">Drive the product planning & release timetable in coordination with the Director of Product Management, CTO, Chief Data Scientist, customer success and sales & marketing.</span></li> <li><span style="font-family: tahoma, sans-serif;">Author roadmaps, epics, user stories and use cases, functional and nonfunctional requirements and acceptance criteria to clearly define and communicate new services and features</span></li> <li><span style="font-family: tahoma, sans-serif;">Define the metrics to ship with your features to measure usage and other success indicators, monitor those metrics, and determine if the work is successful</span></li> <li><span style="font-family: tahoma, sans-serif;">Balance internal & external demands with available resources by prioritizing requirements, scoping features & setting expectations</span></li> <li><span style="font-family: tahoma, sans-serif;">Lead agile cross-functional teams to bring new features and services to market</span></li> <li><span style="font-family: tahoma, sans-serif;">Review, edit and manage the technical documentation cycle</span></li> <li><span style="font-family: tahoma, sans-serif;">Collaborate with Product Marketing to prepare release and launch materials, author blog posts, and host webinars when appropriate</span></li> <li><span style="font-family: tahoma, sans-serif;">Build awareness of market, technology and competitive trends. Prepare detailed competitive analysis and benchmarking</span></li> <li><span style="font-family: tahoma, sans-serif;">Engage with our user community to understand their needs and design new Getting Started Guides, How-Tos and Quick Starts and workflows to unlock their potential</span></li> <li><span style="font-family: tahoma, sans-serif;">Support and enable sales with the technical audience questions</span></li> <li><span style="font-family: tahoma, sans-serif;">Work closely with the sales and CS teams to scale their technical capabilities and to leverage their customer reach to understand the customer needs</span></li> </ul> <p><strong><span style="font-family: tahoma, sans-serif;"> Skill and Experience:</span></strong></p> <ul> <li><span style="font-family: tahoma, sans-serif;">5+ years as a product manager, or 3+ years of product management experience plus work related to developing a software product</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience as a product manager delivering B2B software</span></li> <li><span style="font-family: tahoma, sans-serif;">Computer Science degree or professional experience as a software engineer a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">MBA a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with speech analytics software and / or call center software a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience designing and managing customer centric APIs a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with the UI / UX process and building apps a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Experience with Salesforce integration a plus</span></li> <li><span style="font-family: tahoma, sans-serif;">Familiarity with Call Center, CRM, Marketing and/or Video Content platforms a plus</span></li> </ul> Sep 30th, 2019 08:08AM Sep 30th, 2019 08:08AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Oct 1st, 2019 12:00AM Product Designer Open Product Design Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 5th, 2019 12:00AM <p><span style="font-weight: 400;">Headquartered in Santa Clara, CA with an office in Bangalore, Observe.AI is building a Voice AI platform for customer contact centres. Founded in May 2017, we currently have some of the best minds of the industry working with us! We already work with the largest customer contact centre in the world. Our platform provides real-time call analysis on a spectrum of criteria and generates suggestions and guidance for the agents. We are backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures!</span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;"><br></span><span style="font-weight: 400;">We are looking for Product Designers to join our team. As a product designer at Observe, you will be responsible for designing all our early-stage products. You will be working with our Design Lead and Product Lead to create and maintain these products.</span></p> <h2><strong>Responsibilities</strong></h2> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Translate vision, feedback and ideas into shippable product designs.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Reduce, simplify, distill.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">See features through from ideas on paper to implementation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work closely with other designers, product managers and engineers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure everything we ship meets our standards of quality.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with our Design Lead to build design standards and practices.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Guide product research and usability testing.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand and improve our design processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute feedback regularly towards improving our company.</span></li> </ol> <h2><strong>Requirements</strong></h2> <p><span style="font-weight: 400;">The right person is better than the right set of experiences, these are the traits we’ve identified make great additions to our team.</span></p> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">An impressive portfolio demonstrating your experience solving complex product design problems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You work empirically & iteratively.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Your feedback is thoughtful and straightforward.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Comfortable prototyping at varying levels of fidelity. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong technical communication skills and understanding of software development processes.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have working knowledge of HTML, CSS, Javascript.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You have an interest in automation, machine learning and making human-computer interaction simple.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excited by ambiguity and rapid changes common in early-stage product development</span></li> </ol> <h2><strong>Pluses</strong></h2> <ol> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience using Figma/Framer.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to prototype your designs in working code.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience in design for enterprise grade, B2B SaaS products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience acting as a researcher.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with speech recognition, machine learning.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Anything that will let us know more about who you are that you would like to share, Blogs, Twitter, Dribbble, Medium, Instagram, GitHub.</span></li> </ol> <p><span style="font-weight: 400;"><strong>For more details please visit</strong><br><a href="https://observe.ai/">https://observe.ai/<br></a><a href="https://in.linkedin.com/company/observeai">https://in.linkedin.com/company/observeai<br></a><a href="https://www.crunchbase.com/organization/observe-ai#section-overview">https://www.crunchbase.com/organization/observe-ai#section-overview<br></a><a href="https://www.business-standard.com/article/companies/observe-ai-helps-call-centre-agents-perform-job-better-without-any-pause-118090200495_1.html">https://www.business-standard.com/article/companies/observe-ai-helps-call-centre-agents-perform-job-better-without-any-pause-118090200495_1.html<br></a><a href="https://techcrunch.com/2018/08/13/observe-ai-raises-8m/">https://techcrunch.com/2018/08/13/observe-ai-raises-8m/</a></span></p> Oct 1st, 2019 08:12AM Oct 1st, 2019 08:12AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Oct 1st, 2019 12:00AM Sales Operations Associate Open Sales Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 27th, 2019 12:00AM <p><strong>Who we are:</strong></p> <p>Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</p> <p><strong>What we are up to:</strong></p> <ul> <li>Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</li> <li>Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</li> <li>Implementing a seamless user experience that enables call center agents to provide great customer experiences</li> <li>Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</li> </ul> <p>Observe.AI is looking for a Sales Operations Associate to join its Finance team in Bangalore. The position will provide support to the finance, sales and customer success departments and respond to customer and prospect inquiries. Our ideal candidate is an experienced professional with knowledge of sales and customer service best practices and the ability to interpret sales metrics. We expect you to perform well in a team environment and have exceptional people skills. Ultimately, you should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.</p> <p><span style="font-family: arial, sans-serif;"><span id="gmail-docs-internal-guid-725edd72-7fff-70c0-a7d0-cb66d8795dcc"></span><span id="gmail-docs-internal-guid-0a98bf6d-7fff-277a-4717-c6e3a35bda48">Responsibilities</span>: </span></p> <ul> <li><span style="font-family: arial, sans-serif;">Be the first point of contact for Sales and Billing inquiries for customers, prospects and company employees</span></li> <li><span style="font-family: arial, sans-serif;">Review new customer orders and enter them in ERP system after they are booked</span></li> <li><span style="font-family: arial, sans-serif;">Follow up with customers for any discrepancies</span></li> <li><span style="font-family: arial, sans-serif;">Maintain bookings log and provide billing instructions to Finance team</span></li> <li><span style="font-family: arial, sans-serif;">Perform accounts receivable collections activity</span></li> <li><span style="font-family: arial, sans-serif;">Contact customers to obtain payment commitment, or resolve issues preventing payment, and take appropriate action</span></li> <li><span style="font-family: arial, sans-serif;">Partner with Finance, Sales and Operations teams to research and resolve customer inquiries</span></li> <li><span style="font-family: arial, sans-serif;">Handle dispute resolution activities</span></li> <li><span style="font-family: arial, sans-serif;">Other Sales-Support duties as assigned.</span></li> </ul> <p><span id="gmail-docs-internal-guid-fe87d835-7fff-f4fb-462a-b10e74b5e711"><span style="font-family: arial, sans-serif;">Requirements:</span></span></p> <div class="gmail_default"> <ul> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Bachelor’s degree or equivalent</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Proven work experience (minimum of 4-5 years) in a customer support or sales-support role for an Enterprise SaaS company.</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Proficiency in Microsoft Excel</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Well organised and detail oriented, able to track and report on progress on multiple different tracks</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Knowledge of accounts receivable and collections procedures</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Hands on experience with Salesforce is a positive</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">In-depth understanding of sales-support and customer service practices</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Analytical and multitasking skills</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Excellent written and verbal communication skills</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Experience working for a startup</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">An ability to adapt to rapidly-changing environments and processes</span></span></li> <li><span id="gmail-docs-internal-guid-734e8cad-7fff-2247-689b-43646bdd86e2"><span style="font-family: arial, sans-serif;">Flexibility and a willingness to do what needs to get done are important. The position will require working with customers and colleagues in different time zones and cultures, within a collegial and supportive team.</span></span></li> </ul> </div> <div class="gmail_signature" data-smartmail="gmail_signature"> <div> <div> <div> <div> <div> <div> </div> </div> </div> </div> </div> </div> </div> Oct 1st, 2019 08:12AM Oct 1st, 2019 08:12AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Oct 13th, 2019 12:00AM Machine Learning Engineer Open Engineering Bengaluru, Karnataka, India Bengaluru Karnataka IND Aug 2nd, 2019 12:00AM <p><strong>Who we are:</strong></p> <p><span style="font-weight: 400;">Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</span></p> <p><strong>What we are up to:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Implementing a seamless user experience that enables call center agents to provide great customer experiences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</span></li> </ul> <p><span style="font-weight: 400;">We are looking for talented and driven individuals to join a high-impact team at the core of Observe.AI's mission. This is a highly challenging role that will require implementation of state-of-the-art Machine learning (ML) and Deep learning algorithms; to build a never-before-seen machine intelligence product. The role will involve building ML pipelines from scratch, architecting and implementing low latency systems at scale.</span></p> <p><span style="font-weight: 400;">If you are excited about; owning & building a next generation ML architecture and working on core algorithms, right from training to production, you’ll love the job!</span></p> <p><strong>What you will do:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with large data-sets and build a M</span><span style="font-weight: 400;">L pipeline to process and train the data</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Run ML experiments scientifically and analyze the results</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Optimize ML solutions for performance and scale</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deploy solutions into production</span><span style="font-weight: 400;"> and maintain several models for fast experiments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Simply, own a module end-to-end and show us your data skills</span></li> <li><span style="font-weight: 400;">Keep up-to-date with latest ML and deep learning literature to implement latest techniques into Observe.AI Voice & NLP  platform</span></li> </ul> <p><strong>What we are looking for:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Bachelors or Masters degree in CS/EE from IITs or other leading research institutes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong working knowledge of Machine learning/Deep learning techniques and Natural language processing/ Speech processing</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of commercial experience in ML solutions and pipeline</span><span style="font-weight: 400;">s</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">2+ years of programming experience in Python, Shell scripting and C/Java</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hands on experience Natural language and speech processing tools such as: NLTK, openNLP, coreNLP, Kaldi and Sphinx</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with Machine learning and Deep learning libraries such as: Scikit Learn, TensorFlow or PyTorch</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with big data and distributed computing technologies such as: Hadoop, MapReduce, Spark, and Storm</span></li> </ul> <p><strong>About us:</strong></p> <p><span style="font-weight: 400;">Headquartered in Santa Clara, CA with an office in Bangalore, Observe.AI is building a Voice AI platform for customer contact centres. Founded in May 2017, we currently have some of the best minds in the industry working with us! We already work with the largest customer contact centre in the world. Our platform provides real-time call analysis on a spectrum of criteria and generates suggestions and guidance for the agents. We are also, backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures!</span></p> <p><span style="font-weight: 400;"><strong>For more details please visit</strong><br><a href="https://observe.ai/">https://observe.ai/<br></a><a href="https://in.linkedin.com/company/observeai">https://in.linkedin.com/company/observeai<br></a><a href="https://www.crunchbase.com/organization/observe-ai#section-overview">https://www.crunchbase.com/organization/observe-ai#section-overview<br></a><a href="https://www.business-standard.com/article/companies/observe-ai-helps-call-centre-agents-perform-job-better-without-any-pause-118090200495_1.html">https://www.business-standard.com/article/companies/observe-ai-helps-call-centre-agents-perform-job-better-without-any-pause-118090200495_1.html<br></a><a href="https://techcrunch.com/2018/08/13/observe-ai-raises-8m/">https://techcrunch.com/2018/08/13/observe-ai-raises-8m/</a></span></p> <p><span style="font-weight: 400;"> </span></p> Oct 13th, 2019 05:50AM Oct 13th, 2019 05:50AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Sep 21st, 2019 12:00AM Senior Customer Success Manager Open Customer Success San Francisco, California, United States San Francisco CA USA Aug 2nd, 2019 12:00AM <p><strong>Who we are:</strong></p> <p><span style="font-weight: 400;">Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</span></p> <p><strong>What we are up to:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Implementing a seamless user experience that enables call center agents to provide great customer experiences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</span></li> </ul> <h3>Responsibilities :</h3> <div> <ul> <li>Work with Observe.AI’s most valuable customers to understand their needs and help them succeed</li> <li>Assist in on-boarding and ongoing support while nurturing long-term partnerships</li> <li>Align with C-level execs to help achieve strategic business goals and objectives and help develop Roadmaps and presentations for EBRs</li> <li>Ensure that our customers get the most out of their investment in Observe.AI</li> <li>Develop case studies outlining KPIs and metrics related to Observe.AI’s ROI</li> <li>Understand why customers use Observe.AI and how they can derive more value from the product</li> <li> <div>Find opportunities for customers to increase their usage of Observe.AI and work with sales team to drive new opportunities</div> </li> <li> <div>Discover and analyze gaps in the customer experience that may lead to customer attrition. Work cross-functionally with others to address such gaps</div> </li> <li> <div>Provide feedback to the product team concerning customers’ requests for product enhancements</div> </li> </ul> <h3>Requirements:</h3> <ul> <li>3+ years of experience in Customer Success or similar role in a SaaS business</li> <li>Experience working with Fortune 500 companies</li> <li>Proven ability to understand progressive technology such as AI, ML and/or NLP</li> <li>A true consulting approach and ability to communicate technical concepts to people of all backgrounds</li> <li>Demonstrated experience in building compelling business cases backed by data to introduce new processes</li> <li>Engaging personality, polished verbal and written communication skills and meticulous attention to detail</li> <li>Exceptional ability to develop relationships and communicate to C-level</li> <li>Experience in mitigating churn, driving renewals and other revenue producingprograms</li> <li>Experience in interpreting data analytics and deriving insights that drive customer value</li> <li>Highly organized self-starter who runs towards opportunities</li> <li>Ability to work cross-functionally in a fast-paced startup environment</li> <li>Strong business acumen</li> <li>MBA is appreciated</li> </ul> <h3>Location - <br>San Francisco HQ<br>300 Brannan Street, CA 94107</h3> </div> Sep 21st, 2019 07:52AM Sep 21st, 2019 07:52AM Observe.AI
private:observe www.observe.ai boards.greenhouse.io Sep 25th, 2019 12:00AM Sales Engineer Open Sales San Francisco, California, United States San Francisco CA USA Aug 12th, 2019 12:00AM <p><strong>Who we are:</strong></p> <p><span style="font-weight: 400;">Observe.AI is a rapidly growing, well-funded startup building a Voice AI platform for customer contact centers. Founded in May 2017, headquartered in San Francisco and backed by Nexus Venture Partners, Y Combinator, and Emergent Ventures we already work with the largest customer contact centers in the world and are lucky to count Fortune 500 companies as our customers. Our revenue has been doubling every quarter and as we get ready to scale we are searching for top talent to join our dedicated team and to help us make the most of this tremendous opportunity.</span></p> <p><strong> What we are up to:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Building the future of voice based customer service. Its a $300B market growing at 3% Y/Y</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Providing a highly scalable, reliable and secure B2B SaaS application for analysis of spoken conversations on a spectrum of business criteria</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Implementing a seamless user experience that enables call center agents to provide great customer experiences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Leveraging a world class data and speech science team to innovate and create voice specific, NLP, machine learning and deep learning solutions</span></li> </ul> <p><strong>Who are you?</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Driven and entrepreneurial</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passionate for SaaS</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Looking to make a tangible difference and positive impact in an early stage startup</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interested in using concepts and tools bundled under the larger AI construct such as NLP, machine learning and deep learning to make complex problems easier to solve for the user</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">User centric and know how to state problems from the user perspective</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Want to enable business problems to be solved with leading edge technology and an intuitive user experience</span></li> </ul> <p><strong>Responsibilities:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work in San Francisco alongside Sales as the technical bridge between our Sales Representatives and their prospects</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for all technical, solution, and competitive aspects of the Observe.AI sales cycle</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Take ownership of the prime technical relationship with our prospects to drive customer satisfaction by proactively managing and delivering technical information to our customers both onsite, online, and via telephone</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Discuss in detail security as it relates to enterprise application deployment and IP telephony and regulatory requirements </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for creation of Business Requirements Documentation and requirements handover to Customer Success team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for development and delivery of on-site and virtual product demonstrations</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for representing the product to customers and at field events such as conferences, seminars, etc.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for scoping, managing and executing customer pilots and POCs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicate and collaborate with customers and partners to understand their business needs and provide solutions to meet their specific requirements.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Responsible for working with the sales team to answer technical questions and completing technical RFI/RFP requirements and mapping said requirements to the software solution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be willing to travel (25%+)</span></li> </ul> <p><strong>Qualifications:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3 to 5+ years of Mid-Market or Enterprise experience in one or more of the following areas:</span></li> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Software specific Solutions Engineering</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Consulting experience in the environment of Voice, Quality Assurance, CRM, hosted contact center, VoIP/Telecommunications company or similar technology in another software environment</span></li> </ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be successful selling to Enterprise and Mid-Market executives, and convincing C-level and director level executives of the technical merits of the software solution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">B.S. Computer Science, Software Engineering or equivalent work experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent interpersonal, communication, persuasion, presentation and writing skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Must be willing to work in a fast-paced startup environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Superior presentation skills</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficiency in using hosted contact center applications would be a distinct advantage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">High level knowledge in web / scripting technologies, such as HTML, CSS, JavaScript, SaaS applications, API’s, and / or Amazon Web Services Infrastructure</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">High level knowledge of IT security, encryption, hashing, HTTPS/TLS, data retention</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Outstanding problem solving skills, including the ability to meet a business requirement with a technical solution</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">In-depth knowledge of Customer Service Software, Data Warehousing, Business Intelligence, SIP, or Artificial Intelligence is a plus</span></li> </ul> Sep 25th, 2019 08:49AM Sep 25th, 2019 08:49AM Observe.AI

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