LinkedIn Profile

Access OmniTouch International historical Linkedin company profile data on number of followers, employee headcount and more
Ticker Symbol Entity Name As Of Date Company Name Followers Employees on Linkedin Link Industry Date Added Date Updated Description Website Specialities Logo HQ.Street HQ.City HQ.State HQ.Country HQ.Postal Headcount change in past 24 months Sector Industry
private:omnitouchinternational-2 1527174 May 30th, 2019 12:00AM OmniTouch International 206 8.00 Open Professional Training & Coaching May 30th, 2019 05:26PM May 30th, 2019 05:26PM Opened 18 years ago, we facilitate practical and engaging workshops and speeches that develop Contact Centre mastery, improve Customer Service delivery and advance Customer Experience know-how. We’ve worked with more than 50,000 Participants in more than 40 countries. We're thrilled to do what we love. A lot of folks - from new Team Leaders to the most seasoned management practitioner - end up in the Contact Centre, Customer Service or Customer Experience profession by accident. Or they were promoted up through the ranks and bravely work to learn on the job as they go. What we're really good at is equipping & inspiring folks with the formal know how and skills to do their CC, CS & CX jobs better - from senior management through to the Frontline. Credentials-wise, we are a CXPA Authorized Training Partner, Certified Customer Experience Professionals (CCXP), an ICMI Certified Associate, a Call Centre Industry Advisory Council Training Partner (CIAC), Net Promoter Certified and the first to bring professional management level Contact Centre certification to Asia back in the 00s. We're probably the only organization in the world with this particular set of credentials + 18 years of experience serving global Clients. Our most important credential is what Clients & Participants say. We’ve received thousands of positive testimonials - hundreds of which can be found on our website and also LinkedIn. Open Training & Certification, Mystery Shopper Research, Customer Experience, Service Consulting, Contact Centres, Employee Engagement, Customer Service, certification, Keynote Speeches Open Geisenheim Germany DE D65366
private:omnitouchinternational-2 1527174 Nov 7th, 2017 12:00AM OmniTouch International 162 8.00 Open Education Management Nov 7th, 2017 04:33PM Nov 7th, 2017 04:33PM Founded in Singapore in 2001, we were the industry pioneers in professional Contact Centre training, consulting and Mystery Shopper in the region. To this day, we offer the most robust suite of programs designed to equip Managers, Team Leaders & Frontline Agents with the competencies needed to succeed in today’s Contact Centre & Customer experience environments. In 2007, we updated our tagline to “Your Source for Creating Great Customer Experiences”. With our pivot into Customer experience we opened a new set of offerings for Clients including Customer-experience based Mystery Shopper programs – designed with the core belief that endless testing of compliance behaviors does not improve the Customer experience. Our suite of workshop programs has grown to include advanced service options, advanced Contact Centre operations, updated skills training for evolving channels and Customer experience management. We now work enterprise-wide as Customer experience Change Agents – helping prepare organizations become change-ready and assisting with the break-down of organizational silos. Now entering our 16th year of success, we continue to live our vision – “To be the most respected & trusted provider of learning solutions to innovate service delivery across the Customer journey”.
private:omnitouchinternational-2 1527174 Nov 1st, 2017 12:00AM OmniTouch International 162 8.00 Open Education Management Nov 1st, 2017 04:16AM Nov 1st, 2017 04:16AM Founded in Singapore in 2001, we were the industry pioneers in professional Contact Centre training, consulting and Mystery Shopper in the region. To this day, we offer the most robust suite of programs designed to equip Managers, Team Leaders & Frontline Agents with the competencies needed to succeed in today’s Contact Centre & Customer experience environments. In 2007, we updated our tagline to “Your Source for Creating Great Customer Experiences”. With our pivot into Customer experience we opened a new set of offerings for Clients including Customer-experience based Mystery Shopper programs – designed with the core belief that endless testing of compliance behaviors does not improve the Customer experience. Our suite of workshop programs has grown to include advanced service options, advanced Contact Centre operations, updated skills training for evolving channels and Customer experience management. We now work enterprise-wide as Customer experience Change Agents – helping prepare organizations become change-ready and assisting with the break-down of organizational silos. Now entering our 16th year of success, we continue to live our vision – “To be the most respected & trusted provider of learning solutions to innovate service delivery across the Customer journey”.

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