|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Apr 21st, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Customer Experience Associate
|
|
|
Save Yourself
|
|
2 hours per month of engagement hours where you can attend virtual events like yoga.
|
This is a part time chat and email job. Training is all talk and fluff like they’re trying to sell you a used car. They make it look easy and don’t prepare you. You are told it’s only 2 chats at once, and 3 when it’s really busy (which is all of the time). There is a snooze flow to follow for inactive chats which keeps the conversation in your inbox for up to 15 minutes. This results in you having well over 3 chats if they return from inactive status. You are told from the beginning if you fail to meet the high standards of 8 interactions per hour, they will first give you a warning, second you’ll be on a performance plan, and third you’ll be fired. This is based on a ranking system each month and anyone in low 10% is written up. Quality stands are also over the top with the expectation of building a connection and not using the word sorry. You’ll also have one email in your inbox at a time and you’ll be required to respond to that as well which is quite difficult when you have chats going too. This job would be better and more manageable if it weren’t for these issues. The turnover is high they are hiring almost every other month.
|
-1.0
|
NEGATIVE
|
0.0
|
NEUTRAL
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
3.0
|
1.0
|
1.0
|
2.0
|
3.0
|
473698
|
Open
|
If you want quality results with lower agent turnover, provide reasonable expectations.
|
0.0
|
[]
|
PART_TIME
|
No
|
Yes
|
|
1.0
|
Open
|
|
|
Apr 26th, 2024 04:04AM
|
Apr 26th, 2024 04:04AM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Apr 17th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Customer Service Representative
|
Houston, TX
|
|
Good people. No route to move up.
|
|
The people are great, very kind and supportive
|
There's slim to no chance of getting out of part time
|
-1.0
|
NEGATIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
2.0
|
5.0
|
5.0
|
1.0
|
1.0
|
4.0
|
5.0
|
473698
|
Open
|
|
0.0
|
[]
|
PART_TIME
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Apr 21st, 2024 05:01AM
|
Apr 21st, 2024 05:01AM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Apr 15th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Software Engineer II
|
New York, NY
|
|
Great place to work
|
|
Great Culture
Good Benefits
Hybrid Work
|
Not enough career mobility, but it may be better now
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
|
473698
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Apr 19th, 2024 06:24AM
|
Apr 19th, 2024 06:24AM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Apr 12th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Freelance Photo Retoucher
|
New York, NY
|
|
Gone with the Wind
|
|
My colleagues, amazingly creative people with lots to offer.
|
-Seriously outdated inventory with ugly wallpaper patterns the company seems to love so much.
-SEVERE lack of diversity not just with inventory but ESPECIALLY with models used for site and editorial. CEO is aware of this, this is a constant conversation that's becoming futile.
-This company appears to be Pro-Women, but really only caters to one type of woman (cis, white).
-When words come out of CEO's mouth it SEEMS nice and it SOUNDS great but really, is just a bunch of gaslit fluff.
-They just laid off 10% of the company and claimed that cutting costs had nothing to do with it when they're desperately trying to break even. NO ONE feels secure in their position.
-Unrealistic deadlines and expectations, and company seems to be operating inconsistently.
-Revolving door of new hires yet some will remain in the same position for years without raises or bonuses.
-There's no culture here.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
0.0
|
NO_OPINION
|
0.0
|
2.0
|
2.0
|
2.0
|
2.0
|
3.0
|
2.0
|
1.0
|
473698
|
Open
|
LISTEN to your employees who work tirelessly with seemingly little in return.
|
0.0
|
[]
|
FREELANCE
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Apr 18th, 2024 01:37AM
|
Apr 18th, 2024 01:37AM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Apr 10th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Customer Experience Operations Coordinator
|
Jersey City, NJ
|
|
Remote work
|
|
Remote work
Flexible
Always have work to do
|
No room to grow
No way to get a raise or promotion
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
4.0
|
3.0
|
2.0
|
1.0
|
1.0
|
3.0
|
5.0
|
473698
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
2.0
|
Open
|
|
|
Apr 13th, 2024 07:19PM
|
Apr 13th, 2024 07:19PM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Mar 13th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Senior manager of influencer marketing
|
New York, NY
|
|
Great coworkers
|
|
Loved the people I worked with, a really nice culture
|
Not a lot of trust in leadership
|
|
|
|
|
|
|
0.0
|
3.0
|
5.0
|
3.0
|
4.0
|
4.0
|
2.0
|
2.0
|
473698
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
No
|
|
0.0
|
Open
|
|
|
Mar 15th, 2024 05:37PM
|
Mar 15th, 2024 05:37PM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Feb 27th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Photographer
|
New York, NY
|
|
Company and CEO love to gaslight you
|
|
My coworkers are some of the most talented people I’ve had the pleasure of working with.
|
No clear or realistic expectations from
management. Unrealistic deadlines, constant creative overhauls. No understanding of brand from upper management while also being micromanaged on what that is. Constantly being questioned on your skill level of your job and then disregarded on the job you were hired to do. Constant layoffs and the company trying to have a facade that they are doing well. Low pay for extremely chaotic and challenging work.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
473698
|
Open
|
Trust your employees to do their jobs. YOU hired them.
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
2.0
|
Open
|
|
|
Mar 2nd, 2024 04:44AM
|
Mar 2nd, 2024 04:44AM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Feb 19th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Cx Agent
|
|
|
Run the other way!
|
|
There are no pros in working at RTR. Oh wait! You get to have access to a rental closet that hasn’t been updated since 2019.
|
There's a long list, so brace yourself. Rent The Runway may appear to be just another retail startup attempting to embrace sustainability, promote DEI initiatives, and provide personalized service to customers, but that's where you're mistaken. The workload is INHUMANE, with a measly hourly wage starting at $16 and maxing out at $18. In comparison to other companies that offer the same jobs and responsibilities, the pay is higher, and the workload is not overwhelming. At RTR, you can be guaranteed a panic attack mid-shift because your team lead (another term for manager) fails to provide adequate support. Let's not overlook the "put a bandaid on it" solutions we offer to customers with damaged and DIRTY CLOTHES. The issues are merely patched up, not solved.
The managers are standoffish and oppose assisting in your growth. The growth opportunities available are nonexistent. There's a lack of transparency in everything. The norm is to exhaust yourself and be rewarded with nothing.
Have you tried offering feedback internally? Upper management dismisses critical feedback from the CX team, taking no responsibility for the prevailing issues and the suggestions made to improve both the agent and customer experience, ensuring it is positive and healthy. They offer channels for anonymous feedback, but it invariably falls on deaf ears, and nothing ever changes. Hence, why I'm here.
|
-1.0
|
NEGATIVE
|
-1.0
|
NEGATIVE
|
-1.0
|
DISAPPROVE
|
0.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
1.0
|
473698
|
Open
|
To the management, here’s a straightforward piece of advice: Increase wages! It’s time you acknowledge the effort your employees put in and compensate them accordingly. Change the workload. The current expectations are unrealistic and only serve to burn out your staff. Adjust the metrics standards and INVEST IN TRAINING AGENTS PROPERLY. You’ll notice a significant drop in the hourly employee churn rate if this is implemented.
Offer full benefits. Everyone on CX team deserves sick leave, paid time off, vacation time, and parental leave on par with what our CEO receives. We are all human and deserve equal treatment and respect.
And a critical point—stop adding more to your SMS agents' plates! They are not just filling seats. SMS agents are the backbone of your operation, often doing the heavy lifting you underestimate. Recognize their value, understand the complexity of their work, and start investing genuine effort into supporting your employees. This isn’t just about making work bearable, it’s about fostering a healthy, sustainable, and productive workplace where everyone feels valued, supported, and FAIRLY compensated.
|
0.0
|
[]
|
PART_TIME
|
No
|
No
|
|
0.0
|
Open
|
|
|
Feb 28th, 2024 04:19AM
|
Feb 28th, 2024 04:19AM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Feb 7th, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Manager
|
|
|
Great balance, supportive leadership
|
|
excellent balance, boundaries, and primarily female- identified leadership team that's dedicated to providing growth opportunities and development/mentorship.
|
Some company movement has resulted in confusion as to ownership in some depts, but it feels like this is a temporary issue.
|
1.0
|
POSITIVE
|
1.0
|
POSITIVE
|
1.0
|
APPROVE
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
3.0
|
5.0
|
5.0
|
473698
|
Open
|
|
0.0
|
[]
|
REGULAR
|
No
|
Yes
|
|
0.0
|
Open
|
|
|
Feb 9th, 2024 04:39AM
|
Feb 9th, 2024 04:39AM
|
Rent the Runway
|
|
|
|
private:renttherunway
|
https://www.glassdoor.com?employer_id=473698
|
Jan 31st, 2024 12:00AM
|
Open
|
Open
|
Rent The Runway
|
Customer Service Representative
|
New York, NY
|
|
eh
|
|
discount on the designer clothes
|
clothes picked are no longer trendy or relevant
|
|
|
|
|
|
|
0.0
|
3.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
0.0
|
473698
|
Open
|
|
0.0
|
[]
|
PART_TIME
|
No
|
No
|
|
0.0
|
Open
|
|
|
Feb 1st, 2024 08:14PM
|
Feb 1st, 2024 08:14PM
|
Rent the Runway
|
|
|