|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Oct 24th, 2018 12:00AM
|
Connecting Associate
|
Open
|
Enterprise Sales - Academic
|
Full-Time
|
|
Toronto
|
Ontario
|
CAN
|
Oct 10th, 2018 12:00AM
|
|
|
|
|
|
|
Oct 24th, 2018 06:46AM
|
Oct 24th, 2018 06:46AM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Oct 26th, 2018 12:00AM
|
Account Executive
|
Open
|
Academiic Partnershiips
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Sep 10th, 2018 12:00AM
|
|
|
|
|
|
|
Oct 26th, 2018 07:16AM
|
Oct 26th, 2018 07:16AM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Oct 26th, 2018 12:00AM
|
Connecting Associate
|
Open
|
Enterprise Sales - Academic
|
Full-Time
|
|
Toronto
|
Ontario
|
CAN
|
Oct 10th, 2018 12:00AM
|
|
|
|
|
|
|
Oct 26th, 2018 07:16AM
|
Oct 26th, 2018 07:16AM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Oct 31st, 2018 12:00AM
|
Connecting Associate
|
Open
|
Connecting Associates
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Jun 22nd, 2018 12:00AM
|
|
|
|
|
|
|
Oct 31st, 2018 03:18PM
|
Oct 31st, 2018 03:18PM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Nov 1st, 2018 12:00AM
|
Connecting Associate
|
Open
|
Connecting Associates
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Jun 22nd, 2018 12:00AM
|
|
|
|
|
|
|
Nov 1st, 2018 03:40PM
|
Nov 1st, 2018 03:40PM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Nov 2nd, 2018 12:00AM
|
Connecting Associate
|
Open
|
Connecting Associates
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Jun 22nd, 2018 12:00AM
|
|
|
|
|
|
|
Nov 2nd, 2018 01:27PM
|
Nov 2nd, 2018 01:27PM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Nov 2nd, 2018 12:00AM
|
Demand Generation (Marketing) Specialist
|
Open
|
Marketiing
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Nov 1st, 2018 12:00AM
|
|
|
|
|
|
|
Nov 2nd, 2018 01:27PM
|
Nov 2nd, 2018 01:27PM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Nov 3rd, 2018 12:00AM
|
Account Executive
|
Open
|
Academiic Partnershiips
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Sep 10th, 2018 12:00AM
|
|
|
|
|
|
|
Nov 3rd, 2018 05:15PM
|
Nov 3rd, 2018 05:15PM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Mar 30th, 2019 12:00AM
|
Client Success Co-ordinator
|
Open
|
Client Success
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Feb 1st, 2019 12:00AM
|
|
<p dir="ltr" style="text-align: center"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Who are we?</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">The Riipen team is as diverse as the communities we support. We come from different backgrounds, with a fantastic variety of skills, and a passion for solving the very real social issue of graduate underemployment. Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, their idea addressed an issue that they faced personally as students — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum — </span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">You can’t get a job without experience, but you can’t get experience without a job.</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Together, they recruited a team comprised of the best technology, academic, corporate, marketing, and customer service expertise to help deliver on Riipen’s mission:</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"> </span><strong><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Significantly Reduce Graduate Underemployment + Unemployment</span></strong></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Since inception in 2013, Riipen has expanded it’s reached internationally and has developed a state of the art technology platform the caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. To-date Riipen has created over 15,000 real-world industry-student experiences, is collaborating with over 150 academic institutions across the globe, and has developed a partner network of over 10,000 employers and businesses eager to support, engage and learn from young professionals.</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"> </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">While we’ve hit many milestones, Riipen couldn’t have achieved this without the help of our amazing community of supporters, early adopters, and investors. We aim to revolutionize high education and recruitment by enhancing the way educators, organizations and students engage one another through mutually beneficial micro-experiences. We can’t do it alone and with that, we hope you’ll continue to help spread the word about the long-term positive social change we’re looking to achieve. </span></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">We are a high-performing team that is driven, has fun at work in a flexible and supportive environment, and lives and breathes our core values of Integrity, Mission Driven, Ingenuity, Learning and Empowerment. We are rapidly growing and always looking for talented people with the right skills and attitude to join our team.</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"> </span></p>
<p dir="ltr" style="text-align: center"><strong><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Riipen is looking for a Client Success Coordinator!</span></strong></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">We are adding to our team! </span><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Riipen is looking for an Client Success Coordinator to join our Client Success Team. With experience and a passion for providing clients with exceptional experiences you will work with our Enterprise Sales Teams to ensure the objectives of our academic clients are not only being met but exceeded!</span></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Responsibilities:</span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Become familiarized with and comply with all the policies and procedures of the Company;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Make their best effort to meet the objectives established by the Company; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Set up and execute professional phone conversations and/or meetings with stakeholders in order to close accounts;
Conduct platform demonstrations and onboardings for all stakeholders;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Respond to emails from inbound leads – schools, companies, or other as required – in a timely fashion; Assist with managing the live support chat; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Track, manage and assess customer feedback; Use this feedback, in additional to personal observations and ideas, to form the basis for platform suggestions that are relayed to the tech team on a weekly basis;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Create content and materials for clients, such as onboarding documents and pest practice guides; Maintain and update Riipen Help Center and Riipen Academy; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Continuously strive to improve Client Success processes; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Dream, innovate and help Riipen become the de facto technology leader in the education/recruitment technology space;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Develop customer relationships that promote retention and loyalty;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
</ul>
<ul>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction; Develop strategies with the Client Success Team to meet retention targets;</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Report and update on the success of experiences by defined KPI’s/metrics to the Senior Client Success Coordinator; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Report and update on platform technology improvement and feature KPIs to the Head of Technology;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Engage with Riipen staff to advance the company in strategic areas;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Continue to grow, learn, and develop as a person, separate from Riipen; Assist in the strategizing for Riipen’s transition into a full SaaS model;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Be a part of the Riipen community and represent Riipen’s values outside of work; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Complete and collaborate in other responsibilities as the Executive Team sees fit. </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br><br></span></p>
</li>
</ul>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Skills and Qualifications:</span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Graduate or coop student of a recognized college or university program (ideal)</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">You are service-oriented and know what exceptional service looks and feels like because you have experience providing it!</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Process oriented and have high attention to detail - you can manage a lot of balls in the air and not drop one</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">You take initiative - when you have downtime you are able to identify an area of improvement and take it upon yourself to make improvement happen </span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">In this position you work not only with your own team but with a number of cross-functional teams</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Communication is key. You are adept in both written and oral and feel comfortable speaking one-on-one and in groups</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Self-starter, innovative and passionate about our mission</span></p>
</li>
</ul>
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Plus, if you have:</span></p>
<ul>
<li dir="ltr" style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Experience working in or closely with a SaaS business</span></p>
</li>
<li dir="ltr" style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none"></span>Experience and success working with remote teams</p>
</li>
</ul>
<p><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">To Apply:</span></p>
<p><b> </b><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Please create a project to showcase yourself - get creative! </span><a href="https://riipen.io/projects/331/details" style="text-decoration: none" rel="noopener noreferrer"><span style="color: #1155cc;font-size: 12pt;font-family: Avenir;text-decoration: underline">https://riipen.io/projects/331/details</span></a></p>
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">and contact Andrea Russell, Director of People & Culture at </span><a href="mailto:andrea.russell@riipen.com" style="text-decoration: none" rel="noopener noreferrer"><span style="color: #1155cc;font-size: 12pt;font-family: Avenir;text-decoration: underline">andrea.russell@riipen.com</span></a></p>
<p><b> </b><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none">Riipen is an inclusive employer, we welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</span></p>
<p dir="ltr"><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none">Candidates must be legally able to work in Canada.</span></p>
<p dir="ltr"><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none">We thank everyone for their application, only those who are selected for an interview will be contacted. </span></p>
<p></p>
<p dir="ltr"> </p>
<p></p>
|
|
|
|
|
Mar 30th, 2019 10:16AM
|
Mar 30th, 2019 10:16AM
|
Riipen
|
|
|
|
private:riipen
|
riipen.bamboohr.com
|
riipen.bamboohr.com
|
Apr 2nd, 2019 12:00AM
|
Client Success Co-ordinator
|
Open
|
Client Success
|
Full-Time
|
|
Vancouver
|
British Columbia
|
CAN
|
Feb 1st, 2019 12:00AM
|
|
<p dir="ltr" style="text-align: center"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Who are we?</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">The Riipen team is as diverse as the communities we support. We come from different backgrounds, with a fantastic variety of skills, and a passion for solving the very real social issue of graduate underemployment. Conceptualized by Dana Stephenson and Dave Savory for their capstone entrepreneurship project at the University of Victoria, their idea addressed an issue that they faced personally as students — the challenge of gaining relevant work experience, building a network of possible employers, and then demonstrating their skills to that network in order to find work that would help them start their careers. They were facing the graduation conundrum — </span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">You can’t get a job without experience, but you can’t get experience without a job.</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Together, they recruited a team comprised of the best technology, academic, corporate, marketing, and customer service expertise to help deliver on Riipen’s mission:</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"> </span><strong><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Significantly Reduce Graduate Underemployment + Unemployment</span></strong></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Since inception in 2013, Riipen has expanded it’s reached internationally and has developed a state of the art technology platform the caters and provides significant competitive advantages for organizations and academic institutions while staying true to their original goal of supporting student development. To-date Riipen has created over 15,000 real-world industry-student experiences, is collaborating with over 150 academic institutions across the globe, and has developed a partner network of over 10,000 employers and businesses eager to support, engage and learn from young professionals.</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"> </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">While we’ve hit many milestones, Riipen couldn’t have achieved this without the help of our amazing community of supporters, early adopters, and investors. We aim to revolutionize high education and recruitment by enhancing the way educators, organizations and students engage one another through mutually beneficial micro-experiences. We can’t do it alone and with that, we hope you’ll continue to help spread the word about the long-term positive social change we’re looking to achieve. </span></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">We are a high-performing team that is driven, has fun at work in a flexible and supportive environment, and lives and breathes our core values of Integrity, Mission Driven, Ingenuity, Learning and Empowerment. We are rapidly growing and always looking for talented people with the right skills and attitude to join our team.</span></p>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"> </span></p>
<p dir="ltr" style="text-align: center"><strong><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Riipen is looking for a Client Success Coordinator!</span></strong></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">We are adding to our team! </span><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Riipen is looking for an Client Success Coordinator to join our Client Success Team. With experience and a passion for providing clients with exceptional experiences you will work with our Enterprise Sales Teams to ensure the objectives of our academic clients are not only being met but exceeded!</span></p>
<p><b> </b><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Responsibilities:</span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Become familiarized with and comply with all the policies and procedures of the Company;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Make their best effort to meet the objectives established by the Company; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Set up and execute professional phone conversations and/or meetings with stakeholders in order to close accounts;
Conduct platform demonstrations and onboardings for all stakeholders;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Respond to emails from inbound leads – schools, companies, or other as required – in a timely fashion; Assist with managing the live support chat; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Track, manage and assess customer feedback; Use this feedback, in additional to personal observations and ideas, to form the basis for platform suggestions that are relayed to the tech team on a weekly basis;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Create content and materials for clients, such as onboarding documents and pest practice guides; Maintain and update Riipen Help Center and Riipen Academy; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Continuously strive to improve Client Success processes; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Dream, innovate and help Riipen become the de facto technology leader in the education/recruitment technology space;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Develop customer relationships that promote retention and loyalty;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
</ul>
<ul>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Work closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction; Develop strategies with the Client Success Team to meet retention targets;</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Report and update on the success of experiences by defined KPI’s/metrics to the Senior Client Success Coordinator; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Report and update on platform technology improvement and feature KPIs to the Head of Technology;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Engage with Riipen staff to advance the company in strategic areas;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Continue to grow, learn, and develop as a person, separate from Riipen; Assist in the strategizing for Riipen’s transition into a full SaaS model;</span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Be a part of the Riipen community and represent Riipen’s values outside of work; </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Complete and collaborate in other responsibilities as the Executive Team sees fit. </span><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none"><br><br></span></p>
</li>
</ul>
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Skills and Qualifications:</span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Graduate or coop student of a recognized college or university program (ideal)</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">You are service-oriented and know what exceptional service looks and feels like because you have experience providing it!</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Process oriented and have high attention to detail - you can manage a lot of balls in the air and not drop one</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">You take initiative - when you have downtime you are able to identify an area of improvement and take it upon yourself to make improvement happen </span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">In this position you work not only with your own team but with a number of cross-functional teams</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Communication is key. You are adept in both written and oral and feel comfortable speaking one-on-one and in groups</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 12pt;font-family: Avenir;text-decoration: none">Self-starter, innovative and passionate about our mission</span></p>
</li>
</ul>
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Plus, if you have:</span></p>
<ul>
<li dir="ltr" style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Experience working in or closely with a SaaS business</span></p>
</li>
<li dir="ltr" style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none"></span>Experience and success working with remote teams</p>
</li>
</ul>
<p><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">To Apply:</span></p>
<p><b> </b><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">Please create a project to showcase yourself - get creative! </span><a href="https://riipen.io/projects/331/details" style="text-decoration: none" rel="noopener noreferrer"><span style="color: #1155cc;font-size: 12pt;font-family: Avenir;text-decoration: underline">https://riipen.io/projects/331/details</span></a></p>
<p dir="ltr"><span style="color: #222222;font-size: 12pt;font-family: Avenir;text-decoration: none">and contact Andrea Russell, Director of People & Culture at </span><a href="mailto:andrea.russell@riipen.com" style="text-decoration: none" rel="noopener noreferrer"><span style="color: #1155cc;font-size: 12pt;font-family: Avenir;text-decoration: underline">andrea.russell@riipen.com</span></a></p>
<p><b> </b><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none">Riipen is an inclusive employer, we welcome and encourage applications from diverse candidates, including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</span></p>
<p dir="ltr"><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none">Candidates must be legally able to work in Canada.</span></p>
<p dir="ltr"><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none"><br></span><span style="color: #666666;font-size: 12pt;font-family: Avenir;text-decoration: none">We thank everyone for their application, only those who are selected for an interview will be contacted. </span></p>
<p></p>
<p dir="ltr"> </p>
<p></p>
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Apr 2nd, 2019 01:04PM
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Apr 2nd, 2019 01:04PM
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Riipen
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