private:seismic
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seismic.com
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seismic.com
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Aug 30th, 2019 12:00AM
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Customer Success Manager- DACH
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Open
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Customer Success
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London, United Kingdom
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London
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GBR
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Aug 29th, 2019 12:00AM
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With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.The Seismic Customer Success team owns all current customer relationships and are trusted advisors for client stakeholders. We are looking for an experienced Customer Success Manager to join our rapidly growing EMEA team to own a portfolio of our DACH-based accounts in which you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across the customer base. Key ResponsibilitiesBuilding relationships with the most senior leaders in our clients’ businesses, across Marketing, Sales, IT, and Legal departmentsConsulting with client stakeholders to understand their business strategies and goals as well as their objectives for using Seismic, finding ways to align the two, and ensuring Seismic delivers value against agreed success criteriaCommunicating ROI throughout the customer lifecycle to stakeholders of all levelsBeing the trusted advisor for the customer on use-case and product functionalityMonitoring product adoption and usage and partnering with the client to expand theseCoordinating internal, cross-functional teams to build deeper relationships with and deliver maximum value to clientsIdentifying, forecasting, and mitigating risks proactivelyLeading the contract renewal process and identifying and nurturing expansion opportunities in coordination with SalesPartnering with Sales and Marketing to grow Seismic’s presence and brand in the DACH region RequirementsBA/BSc or higher7+ years of experience in a client/stakeholder management role, preferably in SaaSFluency in German and English required; + French preferredCommercial savvy and an understanding of the SaaS sales and renewal processesExperience working with complex, multi-divisional, multi-geographical customer accountsExecutive presence and excellent communication abilitiesAbility to create structure in ambiguous situations, design effective processes, and prioritise ruthlesslyPassion for technology and for being a part of a fast-growing SaaS companyExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services), preferably in a remote environmentAvailability to travel in DACH region up to 50% of time
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Aug 30th, 2019 01:28PM
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Aug 30th, 2019 01:28PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
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seismic.com
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Aug 31st, 2019 12:00AM
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Support Engineer- French Speaking
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Open
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Customer Success
|
London, United Kingdom
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London
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|
GBR
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Aug 27th, 2019 12:00AM
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|
With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles TECHNICAL REQUIREMENTS:Self-starter with software technical support experience.Bachelor’s degree or equivalent experience preferred (Business Administration, Engineering)Superior technical expertise and work ethic.Ability to gather necessary data for issue replication, problem determination and/or escalation.Ability to review server logs in order to troubleshoot, and resolve possible server issuesSome experience with Microsoft Office Suite including PowerPoint, Word and ExcelExperience in one or more of the following: java, javascript, perl, python, html, html5, XML, SOAP, REST, .NET, a plus.System administration experience and development experience highly desirable.CUSTOMER SERVICE REQUIREMENTS:Excellent people skills.Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner.Research, resolve, and respond to customer questions and callbacks in a timely manner and in accordance with established standards, policies, procedures and service level agreements.Use interactive tools including chat, forums, email, monitoring and other web based tools to exceed customer expectations.Ability to provide technically accurate solutions to customers.Provide creative solutions to customer problems to ensure customer productivity.When appropriate, escalate issues to appropriate individuals based on established guidelines and procedures.Ability to exercise judgment using procedures and practices to determine the appropriate course of action.Passionate about customers and helping them reach their goals.Desire and ability to provide an outstanding customer experience.Must be fluent in French.
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Aug 31st, 2019 12:48PM
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Aug 31st, 2019 12:48PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
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seismic.com
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Aug 31st, 2019 12:00AM
|
Customer Success Manager- DACH
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Open
|
|
Customer Success
|
London, United Kingdom
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London
|
|
GBR
|
Aug 29th, 2019 12:00AM
|
|
With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.The Seismic Customer Success team owns all current customer relationships and are trusted advisors for client stakeholders. We are looking for an experienced Customer Success Manager to join our rapidly growing EMEA team to own a portfolio of our DACH-based accounts in which you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across the customer base. Key ResponsibilitiesBuilding relationships with the most senior leaders in our clients’ businesses, across Marketing, Sales, IT, and Legal departmentsConsulting with client stakeholders to understand their business strategies and goals as well as their objectives for using Seismic, finding ways to align the two, and ensuring Seismic delivers value against agreed success criteriaCommunicating ROI throughout the customer lifecycle to stakeholders of all levelsBeing the trusted advisor for the customer on use-case and product functionalityMonitoring product adoption and usage and partnering with the client to expand theseCoordinating internal, cross-functional teams to build deeper relationships with and deliver maximum value to clientsIdentifying, forecasting, and mitigating risks proactivelyLeading the contract renewal process and identifying and nurturing expansion opportunities in coordination with SalesPartnering with Sales and Marketing to grow Seismic’s presence and brand in the DACH region RequirementsBA/BSc or higher7+ years of experience in a client/stakeholder management role, preferably in SaaSFluency in German and English required; + French preferredCommercial savvy and an understanding of the SaaS sales and renewal processesExperience working with complex, multi-divisional, multi-geographical customer accountsExecutive presence and excellent communication abilitiesAbility to create structure in ambiguous situations, design effective processes, and prioritise ruthlesslyPassion for technology and for being a part of a fast-growing SaaS companyExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services), preferably in a remote environmentAvailability to travel in DACH region up to 50% of time
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Aug 31st, 2019 12:48PM
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Aug 31st, 2019 12:48PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
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seismic.com
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Sep 2nd, 2019 12:00AM
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Support Engineer- French Speaking
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Open
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Customer Success
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London, United Kingdom
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London
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|
GBR
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Aug 27th, 2019 12:00AM
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|
With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles TECHNICAL REQUIREMENTS:Self-starter with software technical support experience.Bachelor’s degree or equivalent experience preferred (Business Administration, Engineering)Superior technical expertise and work ethic.Ability to gather necessary data for issue replication, problem determination and/or escalation.Ability to review server logs in order to troubleshoot, and resolve possible server issuesSome experience with Microsoft Office Suite including PowerPoint, Word and ExcelExperience in one or more of the following: java, javascript, perl, python, html, html5, XML, SOAP, REST, .NET, a plus.System administration experience and development experience highly desirable.CUSTOMER SERVICE REQUIREMENTS:Excellent people skills.Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner.Research, resolve, and respond to customer questions and callbacks in a timely manner and in accordance with established standards, policies, procedures and service level agreements.Use interactive tools including chat, forums, email, monitoring and other web based tools to exceed customer expectations.Ability to provide technically accurate solutions to customers.Provide creative solutions to customer problems to ensure customer productivity.When appropriate, escalate issues to appropriate individuals based on established guidelines and procedures.Ability to exercise judgment using procedures and practices to determine the appropriate course of action.Passionate about customers and helping them reach their goals.Desire and ability to provide an outstanding customer experience.Must be fluent in French.
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Sep 2nd, 2019 12:19PM
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Sep 2nd, 2019 12:19PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
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seismic.com
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Sep 4th, 2019 12:00AM
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Support Engineer- French Speaking
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Open
|
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Customer Success
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London, United Kingdom
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London
|
|
GBR
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Aug 27th, 2019 12:00AM
|
|
With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles TECHNICAL REQUIREMENTS:Self-starter with software technical support experience.Bachelor’s degree or equivalent experience preferred (Business Administration, Engineering)Superior technical expertise and work ethic.Ability to gather necessary data for issue replication, problem determination and/or escalation.Ability to review server logs in order to troubleshoot, and resolve possible server issuesSome experience with Microsoft Office Suite including PowerPoint, Word and ExcelExperience in one or more of the following: java, javascript, perl, python, html, html5, XML, SOAP, REST, .NET, a plus.System administration experience and development experience highly desirable.CUSTOMER SERVICE REQUIREMENTS:Excellent people skills.Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner.Research, resolve, and respond to customer questions and callbacks in a timely manner and in accordance with established standards, policies, procedures and service level agreements.Use interactive tools including chat, forums, email, monitoring and other web based tools to exceed customer expectations.Ability to provide technically accurate solutions to customers.Provide creative solutions to customer problems to ensure customer productivity.When appropriate, escalate issues to appropriate individuals based on established guidelines and procedures.Ability to exercise judgment using procedures and practices to determine the appropriate course of action.Passionate about customers and helping them reach their goals.Desire and ability to provide an outstanding customer experience.Must be fluent in French.
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Sep 4th, 2019 12:41PM
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Sep 4th, 2019 12:41PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
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seismic.com
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Sep 4th, 2019 12:00AM
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Customer Success Manager- DACH
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Open
|
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Customer Success
|
London, United Kingdom
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London
|
|
GBR
|
Aug 29th, 2019 12:00AM
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|
With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.The Seismic Customer Success team owns all current customer relationships and are trusted advisors for client stakeholders. We are looking for an experienced Customer Success Manager to join our rapidly growing EMEA team to own a portfolio of our DACH-based accounts in which you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across the customer base. Key ResponsibilitiesBuilding relationships with the most senior leaders in our clients’ businesses, across Marketing, Sales, IT, and Legal departmentsConsulting with client stakeholders to understand their business strategies and goals as well as their objectives for using Seismic, finding ways to align the two, and ensuring Seismic delivers value against agreed success criteriaCommunicating ROI throughout the customer lifecycle to stakeholders of all levelsBeing the trusted advisor for the customer on use-case and product functionalityMonitoring product adoption and usage and partnering with the client to expand theseCoordinating internal, cross-functional teams to build deeper relationships with and deliver maximum value to clientsIdentifying, forecasting, and mitigating risks proactivelyLeading the contract renewal process and identifying and nurturing expansion opportunities in coordination with SalesPartnering with Sales and Marketing to grow Seismic’s presence and brand in the DACH region RequirementsBA/BSc or higher7+ years of experience in a client/stakeholder management role, preferably in SaaSFluency in German and English required; + French preferredCommercial savvy and an understanding of the SaaS sales and renewal processesExperience working with complex, multi-divisional, multi-geographical customer accountsExecutive presence and excellent communication abilitiesAbility to create structure in ambiguous situations, design effective processes, and prioritise ruthlesslyPassion for technology and for being a part of a fast-growing SaaS companyExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services), preferably in a remote environmentAvailability to travel in DACH region up to 50% of time
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Sep 4th, 2019 12:41PM
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Sep 4th, 2019 12:41PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
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seismic.com
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Sep 5th, 2019 12:00AM
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Customer Success Manager- DACH
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Open
|
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Customer Success
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London, United Kingdom
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London
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GBR
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Aug 29th, 2019 12:00AM
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|
With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.The Seismic Customer Success team owns all current customer relationships and are trusted advisors for client stakeholders. We are looking for an experienced Customer Success Manager to join our rapidly growing EMEA team to own a portfolio of our DACH-based accounts in which you will be responsible for driving adoption and outcomes leading to renewals, expansion, and advocacy across the customer base. Key ResponsibilitiesBuilding relationships with the most senior leaders in our clients’ businesses, across Marketing, Sales, IT, and Legal departmentsConsulting with client stakeholders to understand their business strategies and goals as well as their objectives for using Seismic, finding ways to align the two, and ensuring Seismic delivers value against agreed success criteriaCommunicating ROI throughout the customer lifecycle to stakeholders of all levelsBeing the trusted advisor for the customer on use-case and product functionalityMonitoring product adoption and usage and partnering with the client to expand theseCoordinating internal, cross-functional teams to build deeper relationships with and deliver maximum value to clientsIdentifying, forecasting, and mitigating risks proactivelyLeading the contract renewal process and identifying and nurturing expansion opportunities in coordination with SalesPartnering with Sales and Marketing to grow Seismic’s presence and brand in the DACH region RequirementsBA/BSc or higher7+ years of experience in a client/stakeholder management role, preferably in SaaSFluency in German and English required; + French preferredCommercial savvy and an understanding of the SaaS sales and renewal processesExperience working with complex, multi-divisional, multi-geographical customer accountsExecutive presence and excellent communication abilitiesAbility to create structure in ambiguous situations, design effective processes, and prioritise ruthlesslyPassion for technology and for being a part of a fast-growing SaaS companyExperience working with cross-functional teams (e.g. Sales, Product, Marketing, Services), preferably in a remote environmentAvailability to travel in DACH region up to 50% of time
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Sep 5th, 2019 12:13PM
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Sep 5th, 2019 12:13PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
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seismic.com
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Sep 10th, 2019 12:00AM
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Support Engineer- French Speaking
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Open
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Customer Success
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London, United Kingdom
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London
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|
GBR
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Aug 27th, 2019 12:00AM
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|
With more than $150M in funding, 100% year over year growth for the past five years and a recent billion-dollar valuation, Seismic is the leader in the enterprise sales enablement software space. Using leading edge cloud technologies and web enabled solutions, we are innovating and solving complex problems to help the world’s top companies improve collaboration and content delivery between marketing and sales. Headquartered in San Diego and with more than 600 employees across the globe, Seismic is privately held by its executive team and investment firms General Atlantic, JMI Equity, Jackson Square Ventures, Lightspeed Venture Partners, and T. Rowe Price.RESPONSIBILITIES: Take ownership of customer issues reported and see problems through to resolutionResearch, diagnose, troubleshoot and identify solutions to resolve customer issuesFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teamsProvide prompt and accurate feedback to customersEnsure proper recording and closure of all issuesPrepare accurate and timely reportsDocument knowledge in the form of knowledge base tech notes and articles TECHNICAL REQUIREMENTS:Self-starter with software technical support experience.Bachelor’s degree or equivalent experience preferred (Business Administration, Engineering)Superior technical expertise and work ethic.Ability to gather necessary data for issue replication, problem determination and/or escalation.Ability to review server logs in order to troubleshoot, and resolve possible server issuesSome experience with Microsoft Office Suite including PowerPoint, Word and ExcelExperience in one or more of the following: java, javascript, perl, python, html, html5, XML, SOAP, REST, .NET, a plus.System administration experience and development experience highly desirable.CUSTOMER SERVICE REQUIREMENTS:Excellent people skills.Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner.Research, resolve, and respond to customer questions and callbacks in a timely manner and in accordance with established standards, policies, procedures and service level agreements.Use interactive tools including chat, forums, email, monitoring and other web based tools to exceed customer expectations.Ability to provide technically accurate solutions to customers.Provide creative solutions to customer problems to ensure customer productivity.When appropriate, escalate issues to appropriate individuals based on established guidelines and procedures.Ability to exercise judgment using procedures and practices to determine the appropriate course of action.Passionate about customers and helping them reach their goals.Desire and ability to provide an outstanding customer experience.Must be fluent in French.
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Sep 10th, 2019 12:28PM
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Sep 10th, 2019 12:28PM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
|
seismic.com
|
seismic.com
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Aug 28th, 2018 12:00AM
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Solution Consultant
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Open
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Customer Success
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Sydney, NSW 2000, Australia
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Sydney
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NSW
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AUS
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May 15th, 2018 12:00AM
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Our Solution Consultant will lead the tactical implementation of on-boarding clients and oversee professional services projects.Solution Consultant Responsibilities• Partner with clients to help them understand Seismic’s software and implementation best practices• Consult with the client to develop solutions that leverage Seismic’s Content Management System and LiveDoc capabilities• Review and analyze client content and collateral to determine organizational methodologies• Understand business and content-related problems to identify and present solutions• Lead the creation of production dynamic document templates for new and existing clients• Provide support and ongoing services for existing clients in accordance with SLAs• Assist with conducting on-site and virtual training with clients as necessarySolution Consultant Requirements • Ability to understand a client’s existing content structure and use-cases to help guide the client through implementation• Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata• Critical thinking, analysis, troubleshooting, and problem solving expertise• Ability to architect solutions based on customer requirements using the capabilities of Seismic• Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint• 3+ years of experience in management consulting, asset management marketing, sales operations, or a related field• Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels• Basic knowledge of data systems and structures• Bachelor’s Degree or equivalent experience• Proficiency with Salesforce.com, and a solid understanding of Salesforce Object structure a plus• Prior experience with SaaS a plus• Understanding of the financial services industry a plusCompany DescriptionSeismic is a rapidly growing software company that prides itself on creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right content at the right time on any device. Founded in 2010, Seismic is privately held, backed by leading venture capital firms Sigma West, JMI Equity, and General Atlantic Partners and has offices in both San Diego and Boston.
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Aug 28th, 2018 03:29AM
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Aug 28th, 2018 03:29AM
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Seismic Software
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Technology
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Software & Computer Services
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private:seismic
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seismic.com
|
seismic.com
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Aug 31st, 2018 12:00AM
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Solution Consultant
|
Open
|
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Customer Success
|
Sydney, NSW 2000, Australia
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Sydney
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NSW
|
AUS
|
Aug 28th, 2018 12:00AM
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Our Solution Consultant will lead the tactical implementation of on-boarding clients and oversee professional services projects.Solution Consultant Responsibilities• Partner with clients to help them understand Seismic’s software and implementation best practices• Consult with the client to develop solutions that leverage Seismic’s Content Management System and LiveDoc capabilities• Review and analyze client content and collateral to determine organizational methodologies• Understand business and content-related problems to identify and present solutions• Lead the creation of production dynamic document templates for new and existing clients• Provide support and ongoing services for existing clients in accordance with SLAs• Assist with conducting on-site and virtual training with clients as necessarySolution Consultant Requirements • Ability to understand a client’s existing content structure and use-cases to help guide the client through implementation• Extensive experience with organization methodologies for large volumes of content including folder architectures and metadata• Critical thinking, analysis, troubleshooting, and problem solving expertise• Ability to architect solutions based on customer requirements using the capabilities of Seismic• Advanced proficiency with the entire Microsoft Office Suite, with an emphasis on Excel, Word and PowerPoint• 3+ years of experience in management consulting, asset management marketing, sales operations, or a related field• Strong written and verbal communication skills with proven ability to initiate and manage relationships with customers at all levels• Basic knowledge of data systems and structures• Bachelor’s Degree or equivalent experience• Proficiency with Salesforce.com, and a solid understanding of Salesforce Object structure a plus• Prior experience with SaaS a plus• Understanding of the financial services industry a plusCompany DescriptionSeismic is a rapidly growing software company that prides itself on creating successful and happy customers, while having fun in the process. Our software is the leading sales enablement solution that allows sales teams to deliver the right content at the right time on any device. Founded in 2010, Seismic is privately held, backed by leading venture capital firms Sigma West, JMI Equity, and General Atlantic Partners and has offices in both San Diego and Boston.
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Aug 31st, 2018 06:40AM
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Aug 31st, 2018 06:40AM
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Seismic Software
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Technology
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Software & Computer Services
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