Job Listings

Track Sprout Social hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Date Added Date Updated GICS Sector GICS Industry
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Senior Software Engineer - Platform Open Engineering Chicago, Illinois, United States Chicago IL USA Jul 13th, 2020 12:00AM <p>Sprout Social offers deep social media listening and analytics, social management, customer care, and advocacy solutions to more than 20,000 brands and agencies worldwide. We are relentless about solving hard problems for our customers and building elegant, sophisticated software. Founded in 2010 and headquartered in Chicago, we are a team of 600 people located across more than 25 cities worldwide. In addition to our headquarters in Chicago, Sprout has offices in Seattle and Dublin.</p> <p><span style="font-weight: 400;">Code quality is an essential ingredient to keeping our platform flexible and rapidly reacting to changes in the market and social media networks. Our systems execute at scale while staying nimble enough to keep up with new capabilities being offered by social network APIs. Our team uses a variety of technologies, including Java, Python, MySQL, Cassandra, Hadoop, Elasticsearch, NSQ, Docker, and Kubernetes.</span></p> <p><span style="font-weight: 400;">We do not operate as lone wolves or “10x devs.” Instead, we’re building diverse, collaborative teams that get the best results sustainably. Embedded as a member of one of our cross-functional engineering squads, you will be part of the day-to-day Agile development environment. Platform developers work in tandem with Web developers, QA, Design, and management to drive our product initiatives to successful outcomes. </span></p> <p><span style="font-weight: 400;">We’re looking for a creative, collaborative, highly motivated, and inquisitive learner to build great software with us. If you confidently write web applications using Java and Python and are passionate about learning, we’d love to talk with you!</span></p> <p><span style="font-weight: 400;"><strong><em>Our </em><em>engineering team</em><em> is continuing to grow in 2020. As opportunities emerge, we are looking to find the best possible team members who want to grow their career as Sprout continues to grow. If you want to be on our radar as we have new openings, please share your resume for review. Applicants to this posting will only be contacted by a recruiter if we identify a position where there is a potential fit.</em></strong></span></p> <p><strong>Within 1 month, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program alongside other new Sprout team members.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop and deploy changes to our production systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interact with MySQL data stores and NSQ messaging queues.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate regularly with your product manager, QA engineers, and fellow developers to deliver value to our users.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Log into our remote Linux servers and monitor the status of our services. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Get regular team feedback on your code through code reviews.</span></li> </ul> <p><strong>Within 3 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Focus on code quality with meaningful test coverage and legibility.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Decompose work into small, similarly sized units so that estimation is unnecessary.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with your product manager and fellow developers to create and prioritize quarterly team goals.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentation-oriented thinking.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build connections with members from other teams through guild meetings and chapter outings.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in technical design meetings with your teammates to walk through new feature ideas. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with Product Managers, UX developers, and Front End Designers to come up with the MVPs of new features.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be the first line of defense against product outages and bugs while on support duty.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain and build upon systems that handle hundreds of thousands of messages a day. </span></li> </ul> <p><strong>Within 6 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Write design documents, coordinate dependencies, and act as the domain owner for new projects.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Integrate and use monitoring and alerting tools to know about problems before our users.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be “point person” on a project, including writing design documents, coordinating dependencies, and acting as domain owner.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and manage concurrent, distributed systems.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build your engineering skills by attending in-house presentations, workshops, and training sessions.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Form a career growth plan with your manager and work towards it.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the Infrastructure team to improve your team’s ability to deliver reliable, highly available services.</span></li> </ul> <p><strong>Within 12 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Actively mitigate risk of failed delivery and missed deadlines through courageous, transparent communication with colleagues and stakeholders throughout a project life cycle.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead technical architecture meetings. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify technical debt and performance bottlenecks within our systems, come up with a plan to improve the code, and get it pushed to production.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mentor junior developers, helping them level up technically.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build connections with members from other teams through active networking and community building.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout developers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we haven’t even considered yet.</span></li> </ul> <p><span style="font-weight: 400;">Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</span></p> <p class="p1"><strong>About Sprout Social<br></strong>Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</p> <p class="p1">Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</p> <p class="p1">We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</p> <ul class="ul1"> <li class="li1">Insurance and benefit options that are built for both individuals and families, including generous company contributions</li> <li class="li1">Progressive benefit programs, like our parental leave program and free Divvy bike memberships</li> <li class="li1">High-quality and well-maintained equipment - your computer will never prevent you from doing your best</li> <li class="li1">Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</li> <li class="li1">Solid programs in some of the staples: transportation, disability and life insurance</li> <li class="li1">Wellness initiatives to ensure both health and financial well-being of our team</li> <li class="li1">Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</li> <li class="li1">Growing corporate social responsibility program that is driven by the involvement and passion of our team members</li> </ul> <div> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</p> <p>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3D47b51db531db9f9d&source=gmail&ust=1577893418158000&usg=AFQjCNHah5erUC_miPekhs0_KSfuUOg6Bw">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3Dad32ee5956618431&source=gmail&ust=1577893418158000&usg=AFQjCNEV3I9_Oxp3sslSQlL7AtUJN-7YNg">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3Dd947f4726aa9335c&source=gmail&ust=1577893418158000&usg=AFQjCNGr7SkxtpcBkAyjeIkWL9i1JtIs5g">Pay Transparency Statement</a>.</p> <p>When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our <a href="http://www.sproutsocial.com/privacy-policy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.sproutsocial.com/privacy-policy&source=gmail&ust=1577893418158000&usg=AFQjCNE0FmFc2HWtq3ftQctahcd6Y2_vNg">Privacy Policy.</a> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</p> <p>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</p> </div> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Head of Customer Support Open Customer Support Chicago, Illinois, United States Chicago IL USA Jul 21st, 2020 12:00AM <p><span style="font-weight: 400;">As Sprout Social continues to lead the social media management space as a product and company, we are seeking someone who is a thought leader for Customer Support, challenging the status quo and continuing to allow us to leverage customer service as a point of difference.</span></p> <p><span style="font-weight: 400;">We are currently seeking a highly motivated, customer focused individual to lead our global Customer Support Team. The ideal candidate will have a strong background and a proven track record in developing and scaling Customer Support teams in the SaaS industry in a follow-the-sun model.  The candidate will have experience in second line leadership, and international support coverage for a high growth technology company.</span></p> <p><span style="font-weight: 400;">As a global Customer Support Team, Sprout Social offers 24x7 support coverage for our customers via Chat, Email, Phone and Social. Our Customer Support Team is made up of Customer Advocates (Level 1), Support Engineers (Level 2). We have Customer Advocates across 5 different cities (Chicago, Seattle, Manila and Dublin) and our mission is to create memorable and unparalleled experiences for our customers through every interaction that they have with Sprout Support.</span></p> <p><span style="font-weight: 400;">The Head of Customer Support will be responsible for providing unparalleled support for Sprout’s 20,000+ customers. This position will report to the SVP of Operations and can be based in Chicago, Seattle, Denver or Austin.</span></p> <p><strong>The Experience</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">5+ years leading a world class Customer Service team in a high volume, 24/7, real time SaaS organization (B2B is a plus)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record of leading organizations known for exceptional quality support</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years experience leading distributed teams and managing managers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">In-depth experience with QA processes and productivity KPIs for frontline staff</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record transforming customer experience strategy into results</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Exceptional communication skills and proven track getting buy-in across an organization (i.e. product, sales, success, executive, etc.)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">In-depth knowledge of support tools (chat, ticketing, CRM) and proven strategies to leverage and optimize workflows through (Zendesk and Salesforce is a plus!)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Social Media savvy with a natural empathy for the customer</span></li> </ul> <p><strong>Within 1 month, you will...</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Meet with the entire Support team and other key stakeholders/leaders to get a better understanding of how the organization currently operates.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">You’ll do a thorough analysis of our existing processes and get a firm understanding of how we handle customer requests.</span></li> </ul> <p><strong>Within 3 months, you will….</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive the implementation of key team goals and objectives set for the second half of 2020.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify and recommend process improvements to optimize efficiency and prioritizations in the customer support funnel.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify trends and key performance indicators for our frontline to further enhance customer satisfaction and improve our response times.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create a forecasting model that ensures hiring plans are on-track and appropriately scaling with global customer growth, ticket volumes and a follow-the-sun model.</span></li> </ul> <p><strong>Within 6 months, you will...</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Build a 2021 hiring plan that is scalable and properly balances timezone coverage, ticket volume inflection and varying skill sets (technical, language, management, etc.).</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Improve CSAT and First Response Times.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have recruited and hired a world-class Support Team with strong, experienced leadership and individual contributors.</span></li> </ul> <p><strong>Within 12 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive intentional collaboration and influence with Engineering and Product on the roadmap to continuously improve the customer experience.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have mentored and developed the existing team to become best in class at their respective functions and further advance their skill sets and career trajectory.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Improve Resolution times.</span></li> </ul> <p><span style="font-weight: 400;">Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</span></p> <p><strong>About Sprout Social<br></strong><span style="font-weight: 400;">Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</span></p> <p><span style="font-weight: 400;">Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</span> </p> <p><span style="font-weight: 400;">We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Insurance and benefit options that are built for both individuals and families, including generous company contributions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Progressive benefit programs, like our parental leave program </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">High-quality and well-maintained equipment - your computer will never prevent you from doing your best</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Beautiful, convenient and state-of-the-art offices in Chicago’s Loop and Seattle's waterfront</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Solid programs in some of the staples: transportation, disability and life insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Wellness initiatives to ensure both health and financial well-being of our team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Growing corporate social responsibility program that is driven by the involvement and passion of our team members</span></li> </ul> <div> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</p> <p>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3D47b51db531db9f9d&source=gmail&ust=1577893750191000&usg=AFQjCNGMi3fjBq_YfiL5ClMLQEkaHjwJwg">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3Dad32ee5956618431&source=gmail&ust=1577893750191000&usg=AFQjCNEa2S3dyNyT7Fh3abmqqXelaggBcw">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3Dd947f4726aa9335c&source=gmail&ust=1577893750191000&usg=AFQjCNGq3ZVxtke3-wGdfuTRxn3A2EekMA">Pay Transparency Statement</a>.</p> <p>When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our <a href="http://www.sproutsocial.com/privacy-policy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.sproutsocial.com/privacy-policy&source=gmail&ust=1577893750191000&usg=AFQjCNFdlxeTWO0CetEeJezlWyb8_Amf1A">Privacy Policy.</a> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</p> <p>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</p> </div> <div> </div> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Senior Product Designer Open Design & Creative Chicago, Illinois, United States Chicago IL USA Jul 21st, 2020 12:00AM <p><span style="font-weight: 400;">From our employee experience to our products, design matters at Sprout Social. We’re looking for Product Designers to join our team as we continue to build beautiful, helpful and easy-to-use software that powers human connection.</span></p> <p><span style="font-weight: 400;">As a Senior Product Designer, you’ll be surrounded by smart, ambitious and caring teammates that want to build great things, together. You’ll be at the forefront of leading and supporting design at Sprout. From project kickoff to release, you’ll help drive the direction of what we make, how we make it and how we tell its story. You’ll put all of your deeply honed design skills on display. Even better: you’ll learn new ones along the way.</span></p> <p><span style="font-weight: 400;">Collaboration and partnership is key for everyone working at Sprout Social. In Product Design, you’ll partner with other designers, engineers, product managers, marketers, and senior executives. With our feedback-driven culture, you’ll run workshops to get project input while offering helpful advice of your own to others.</span></p> <p><span style="font-weight: 400;">We’re looking to see you flex your understanding of business, users and use cases in addition to designing UI. You’ll have the chance to demonstrate leadership through example through your strong aptitude, rigor and application of your craft skills. We’re amped to hear your favorite quantitative and qualitative research methods. We can’t wait to see your prototypes in Figma or even code. Hopefully we’ll learn new design practices from you, too!</span></p> <p><span style="font-weight: 400;">We also recognize the paramount importance of providing options in your career path that will afford you the type of growth that best suits your strengths and goals. At Sprout, you’ll have the opportunity to pursue a path in craft or people leadership, with the ability to be a specialist or generalist. We believe in the equal value of both types of leaders, and can’t wait to see the stamp you’ll put on either path.</span></p> <p><span style="font-weight: 400;">We’re looking for designers that have passions and skills in these areas:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Accounting for the holistic customer journey in every crafted experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Applying systems thinking and telling unified stories across devices</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Upholding the standards of quality design and evolving the future versions of these standards through contributions to our design system</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Implementing rigorous research practices to ensure we aren’t just shipping product -- we’re shipping value to our customers </span><em><span style="font-weight: 400;">and </span></em><span style="font-weight: 400;">our business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Creating elegant reading and writing experiences</span></li> </ul> <p><span style="font-weight: 400;">As well as designers that have a great track record of:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicating openly and authentically</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborating with departments within and outside of Design</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Turning insights into informed user experiences</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Consistently delivering design at a high bar and elevating craft quality across the team</span></li> </ul> <p><span style="font-weight: 400;">We’ve got a great culture, and we’re looking forward to you adding your own influence to all that we do.</span></p> <p><strong>Note: </strong><span style="font-weight: 400;">When applying, please share​ a link to a portfolio that showcases your recent work.</span></p> <p><strong>Within 1 month, you will…</strong></p> <ul> <li><span style="font-weight: 400;">Experience Sprout’s in-depth onboarding, covering everything from our company mission and values, hearing directly from executives and founders, to deep training on our products and the value that Sprout delivers to our customers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Make a plan with your manager to set initial priorities, align on expectations for your role, plant goalposts for your career, and learn about Sprout’s approach to building products.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Meet all of the designers on our team, getting a lowdown on our design system, tools and file structures, and learn how Product Design partners with every other organization in the company.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Get to know your counterparts within our product organization and form important bonds with your Product Managers and Engineers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Learn how Sprout has done things to date, and think about how we make our Product Design team and processes even better going forward!</span></li> </ul> <p><strong>Within 3 month, you will…</strong></p> <ul> <li><span style="font-weight: 400;">Attend product planning, stand-ups and all other productive rituals across the wide range of teams you’ll be a part of.</span></li> <li><span style="font-weight: 400;">Talk to customers, collaborate with your team and begin designing real world work!</span></li> <li><span style="font-weight: 400;">Take advantage of Sprout’s ‘Focus Days’—a day dedicated to no meetings so everyone can focus on the work that we’ve committed to.</span></li> <li><span style="font-weight: 400;">Present your research, insights and design explorations with partners across Design, Engineering and Product Management and executives.</span></li> <li><span style="font-weight: 400;">Influence Product Design team initiatives that help advance our practice and improve our efficiency and effectiveness as a team.</span></li> <li><span style="font-weight: 400;">Share your own tactics, processes, and favorite things about being a maker while geeking out with fellow designers within the broader Design organization at Sprout.</span></li> </ul> <p><strong>Within 6 month, you will…</strong></p> <ul> <li><span style="font-weight: 400;">Continue career conversations with your manager and make sure you’re working not just toward the goals of the company, but your personal growth goals as well.</span></li> <li><span style="font-weight: 400;">Deepen your influence on our design and product strategy as you learn more about our customers and industry.</span></li> <li><span style="font-weight: 400;">Run your own design workshops to bring together engineers, product managers, and other people around the company to collaborate on defining and designing great user experiences.</span></li> <li><span style="font-weight: 400;">Ship work into the world and get real user feedback so that we can continue to make our work even better.</span></li> </ul> <p><strong>Within 12 month, you will…</strong></p> <ul> <li><span style="font-weight: 400;">Get involved in Sprout Design programs and initiatives.</span></li> <li><span style="font-weight: 400;">Have learned a lot about what works and what doesn’t on our team. You’ll help us think through how we make Sprout Design even better for the next year ahead!</span></li> </ul> <h4><strong>About Sprout Social</strong></h4> <h4><span style="font-weight: 400;">Sprout Social powers open communication between people, brands and communities through elegant, sophisticated software. Our brand is trusted and used by more than 25,000 companies around the world including Adidas,  Evernote, and West Elm. We are adamant about solving hard problems for our customers and committed to both customer and team success.</span></h4> <p><span style="font-weight: 400;">The team at Sprout is a group of incredibly talented, smart and passionate people with broad interests and backgrounds. We’re proud to regularly be recognized for software, product and company culture achievements across the SaaS industry. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun.</span> </p> <p><span style="font-weight: 400;">We also built a benefits program to match the quality of our team. This program includes:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Insurance and benefit options that are built for both individuals and families, including generous company contributions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Progressive benefit programs, like our parental leave program and free Divvy bike memberships</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Solid programs in some of the staples: transportation, disability and life insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Wellness initiatives to ensure both health and financial well-being of our team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Growing corporate social responsibility program that is driven by the involvement and passion of our team</span></li> </ul> <p><span style="font-weight: 400;">We’re intentionally growing our team with diverse perspectives and experiences. If you’re looking for the next best design job of your career, we really want to meet you.</span></p> <div> <div> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</p> <p>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3D47b51db531db9f9d&source=gmail&ust=1547869053342000&usg=AFQjCNHjGsDbl0KqdjfEY_ifaIxtOyC1CQ">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3Dad32ee5956618431&source=gmail&ust=1547869053342000&usg=AFQjCNEO9lOuL9gYIR6G_EvdMoasE6JUyg">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3Dd947f4726aa9335c&source=gmail&ust=1547869053342000&usg=AFQjCNEeFUoD165bABT_N0Ou9Ge_tZZN2Q">Pay Transparency Statement</a>.</p> <p>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</p> </div> </div> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Senior Front-End Engineer Open Engineering Chicago, Illinois, United States Chicago IL USA Jul 21st, 2020 12:00AM <p><span style="font-weight: 400;">Are you excited by building powerful web applications and intuitive user experiences by utilizing modern day JavaScript practices? Sprout Social’s Engineering team is looking for an experienced front-end engineer to join the team that builds our web application. Sprout’s product teams are made up of front and back-End engineers along with product designers, QA engineers, and product managers; these cross-functional teams are dedicated to building Sprout’s best-in-class product.</span></p> <p><span style="font-weight: 400;">Our team uses a variety of web technologies, including React, Redux, Styled Components and Jest, to build highly scalable software that is used by more than 20,000 organizations around the world. Sprout Social is used by companies like Evernote, Grubhub, West Elm and Edelman who rely on Sprout to create stronger relationships with their customers through social media.</span></p> <p><span style="font-weight: 400;">We’re looking for a creative, highly motivated, and inquisitive learner to build great software with us. If you confidently write web applications using JavaScript, HTML and CSS, we’d love to talk with you.</span></p> <p><strong>Within 1 month, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program alongside other new Sprout team members.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Deliver business value by shipping your first code change with active pairing/mentoring from your teammates.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Learn how code is deployed to our end users through collaboration with front end developers on your team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a firm understanding of the team’s roadmap and the team’s Agile processes by having discussions with your team’s product manager.</span></li> </ul> <p><strong>Within 3 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Independently own and deliver stories without peer consultation given user acceptance criteria and visual mockups.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Adhere to the team’s engineering best practices, such as testing expectations, shared patterns, and documentation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Openly communicate with all disciplines of the team, including back-end engineers, QA, product design and product managers, in order to move the team’s work forward.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to team processes by participating in team activities, such as code review, estimation, technical specification planning, collaboration in requirements definition, and contribution of feedback during retrospectives.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Fix production bugs by participating in your team’s support rotation.</span></li> </ul> <p><strong>Within 6 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Author a technical specification plan for a roadmap project and collaborate with teammates to create an agreed upon delivery plan.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mentor junior teammates to provide guidance and coaching on code implementation, design review, and other software engineering and Agile practices.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand how the team uses React and other JavaScript frameworks and be comfortable explaining relevant details to other engineers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate effectively with your team’s product manager and QA to ensure that projects are delivered on time and with quality.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand the web application’s JavaScript build system (e.g. Gulp, webpack). Optionally, you may have contributed enhancements to our local and production build tasks.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have knowledge of your team’s target customer base and their most common use cases within the application.</span></li> </ul> <p><strong>Within 12 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Have an understanding of all aspects of Sprout’s web application, including server side web code, production hosting infrastructure, and ancillary services, such as the PDF generation and email delivery services.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrate end-to-end responsibility for delivering roadmap projects on time, from technical planning to performing/guiding implementation to testing to final delivery.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Balance the continuum of trade-offs during code design, knowing that solutions can favor faster delivery with less strict technical requirements or solutions can favor future technical maintainability with delayed delivery of customer value.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify a technical initiative (e.g. technical debt, introduction of a new system, need for a new JavaScript dependency, performance improvement, etc) that is prioritized as a quarterly roadmap project for your team.</span></li> </ul> <p><span style="font-weight: 400;">Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</span></p> <p class="p1"><strong>About Sprout Social<br></strong>Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</p> <p class="p1">Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</p> <p class="p1">We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</p> <ul class="ul1"> <li class="li1">Insurance and benefit options that are built for both individuals and families, including generous company contributions</li> <li class="li1">Progressive benefit programs, like our parental leave program and free Divvy bike memberships</li> <li class="li1">High-quality and well-maintained equipment - your computer will never prevent you from doing your best</li> <li class="li1">Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</li> <li class="li1">Solid programs in some of the staples: transportation, disability and life insurance</li> <li class="li1">Wellness initiatives to ensure both health and financial well-being of our team</li> <li class="li1">Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</li> <li class="li1">Growing corporate social responsibility program that is driven by the involvement and passion of our team members</li> </ul> <div> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</p> <p>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3D47b51db531db9f9d&source=gmail&ust=1578072272402000&usg=AFQjCNGm1Gs93W63Y-Zi5lYSLQVod9VP3Q">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3Dad32ee5956618431&source=gmail&ust=1578072272402000&usg=AFQjCNGLrU5FApudQV29446TOf-9QR1wnA">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3Dd947f4726aa9335c&source=gmail&ust=1578072272402000&usg=AFQjCNHLB_t889vYhxERG8GmMOEsCea4ww">Pay Transparency Statement</a>.</p> <p>When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our <a href="http://www.sproutsocial.com/privacy-policy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.sproutsocial.com/privacy-policy&source=gmail&ust=1578072272402000&usg=AFQjCNHiXQDnG5pD-0wsiHUuFDeleWQ7NA">Privacy Policy.</a> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</p> <p>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</p> </div> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Salesforce Engineer Open IT Chicago, Illinois, United States Chicago IL USA Jul 21st, 2020 12:00AM <p><span style="font-weight: 400;">The central IT team at Sprout Social is responsible for employee tooling, network, security, and technical support for our entire organization. We are entirely SaaS-based, prefer lean, modern ways of working and are forging a non-traditional path forward. Our software is used by more than 20,000 brands around the world. Companies like Evernote, Grubhub, Subaru and Edelman rely on Sprout to create stronger relationships with their customers through social media.</span></p> <p><span style="font-weight: 400;">We are looking for a Salesforce engineer </span><span style="font-weight: 400;">with a demonstrated history of developing within the Salesforce platform, business processes, and a solid technical foundation with </span><span style="font-weight: 400;">Javascript, </span><span style="font-weight: 400;">Apex, and REST APIs</span><span style="font-weight: 400;">. You</span><span style="font-weight: 400;"> will ensure our tooling is best in breed and, more importantly, that the integrations between them are configured, managed, and running efficiently. You will partner with our Sales and Finance Operations teams to develop and prioritize new features and enhancements to refine our multi-national sales processes. </span></p> <p><span style="font-weight: 400;">If you’re a self-starter who enjoys tackling complex problems while working on a small, fast-paced team, we’d love to talk to you!</span></p> <p><strong>Within 1 month, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program alongside other new Sprout team members.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Be introduced to our Salesforce and finance tools and environments.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Get to know and begin to build working relationships with stakeholders throughout the organization.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Begin working to decompose larger projects into small more manageable deliverables.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Receive regular feedback on your approach to our current projects and tasks at hand through code review and collaboration with teammates. </span></li> </ul> <p><strong>Within 3 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Work with your manager and teammates to create and prioritize tasks/projects.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in the Salesforce development lifecycle and begin delivering on changes and feature requests.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Update and refine documentation around processes within our tools.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build connections with members from other teams through active networking and community building.</span></li> </ul> <p><strong>Within 6 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Begin fully delivering on changes and feature requests from our internal business partners.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Regularly report on overall project status and recommendations for improvement. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in scoping requirement and defining requests from our business partners</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work and effectively communicate with other groups across the organization to ensure big-picture alignment and encourage cross-team collaboration.</span></li> </ul> <p><strong>Within 12 month, you will…</strong></p> <ul> <li><span style="font-weight: 400;">Be a go-to </span><span style="font-weight: 400;">resource on our Salesforce and business processes</span><span style="font-weight: 400;"> within the company.</span></li> <li><span style="font-weight: 400;">Participate in cross-organizational projects, demonstrating project management skills, consensus building, and strong leadership.</span></li> <li><span style="font-weight: 400;">Begin contributing to the other internal tool initiatives code bases. </span></li> <li><span style="font-weight: 400;">Have opportunities to advocate for Sprout in the larger technology community by participating/speaking at conferences, user groups, etc.</span></li> <li><span style="font-weight: 400;">Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet.</span></li> </ul> <p>Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</p> <h4 class="p1"><strong>About Sprout Social </strong></h4> <h4><span style="font-weight: 400;">Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problem for our customers and committed to both customer and team success. </span></h4> <p class="p1">Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</p> <p class="p1">We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</p> <ul class="ul1"> <li class="li1">Insurance and benefit options that are built for both individuals and families, including generous company contributions</li> <li class="li1">Progressive benefit programs, like our parental leave program and free Divvy bike memberships</li> <li class="li1">High-quality and well-maintained equipment - your computer will never prevent you from doing your best</li> <li class="li1">Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</li> <li class="li1">Solid programs in some of the staples: transportation, disability and life insurance</li> <li class="li1">Wellness initiatives to ensure both health and financial well-being of our team</li> <li class="li1">Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</li> <li class="li1">Growing corporate social responsibility program that is driven by the involvement and passion of our team members</li> </ul> <div> <div>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</div> <div> </div> <div>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/1ebc0308b85bb31828a74959fa8bf5b0e2c44ed6?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=e5a900ac7a94c092" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/1ebc0308b85bb31828a74959fa8bf5b0e2c44ed6?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3De5a900ac7a94c092&source=gmail&ust=1547927110232000&usg=AFQjCNHDZmTjiQH0jObRxsaSiD3XQlAXbw">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/9149af4a44c2ae884e5c3ccb59b4a5f0d1b8d631?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=1f5923054b545b97" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/9149af4a44c2ae884e5c3ccb59b4a5f0d1b8d631?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3D1f5923054b545b97&source=gmail&ust=1547927110232000&usg=AFQjCNGWLaiK7eL6KruauCDNMo82HIgmlg">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/a0142d925ecd0aca7111f35a3b48f0dfd37c535e?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=3c96abc457891c34" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/a0142d925ecd0aca7111f35a3b48f0dfd37c535e?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3D3c96abc457891c34&source=gmail&ust=1547927110232000&usg=AFQjCNF6Lau1MxnkwJA5_4PmXF_LHCOr7g">Pay Transparency Statement</a>.</div> <div> </div> <div>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</div> </div> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Career Coach Open People Chicago, Illinois, United States Chicago IL USA Jul 21st, 2020 12:00AM <p><span style="font-weight: 400;">At Sprout Social, people and culture are at the forefront of everything we do - a fact underscored by multiple Best Places to Work awards and our top tier rating on Glassdoor.  As members of the Sprout People team, we are champions of Sprout’s unique culture. Doing our jobs effectively means every team member has access to the resources they need to be successful from day one and every business unit has the talent and support needed to meet and exceed their goals.</span></p> <p><span style="font-weight: 400;">As a Career Coach, you will balance both strategic thinking and hands-on execution to establish Sprout’s Career Coaching Practice within the Organizational Development team. You will use your coaching expertise to augment development discussions between managers and employees by providing 1:1 coaching and support on topics such as career aspirations, career development, internal career mobility, strengths identification, and professional/personal goal setting. </span><span style="font-weight: 400;">You’ll also identify common themes and trends to help proactively advance Sprout’s career development and coaching efforts across the organization. </span><span style="font-weight: 400;">In addition to your career development focus, you’ll also provide coaching support and resources to managers and PBP’sPeople Business Partners on the art and science of coaching.</span><span style="font-weight: 400;">  </span></p> <p><span style="font-weight: 400;">Given this role’s focus, we’re looking for someone with a minimum of 4 years of proven expertise and success as a coach or in a talent development capacity and has experience coaching through a lens of diversity, equity, and inclusion. Being ICF credentialed is a plus, but not a requirement.  </span></p> <p><span style="font-weight: 400;">If you are passionate about employee development and coaching and are looking to make an impact working alongside an incredible team, we’d love to talk to you!</span></p> <p><strong>Within 1 month, you will...</strong><strong> </strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand as much as you can about the culture, products, teams, and projects of Sprout to creatively support our award-winning culture</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Conduct initial 1:1s to develop relationships with key stakeholders to uncover and understand their needs with respect to employee career development and coaching</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Review past employee survey data and speak to employees across the organization to develop an understanding of employee experience as it pertains to career development</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarize yourself with Sprout’s existing career development programs and initiatives</span></li> </ul> <p><strong>Within 3 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Formally establish the career coaching function within Sprout, with the broader support of the OD team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide 1:1 career development coaching and support to employees</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Provide coaching and resources to support managers and People Business Partners </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Apply diversity, equity and inclusion best practices into your career development coaching methodology</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Determine and implement metrics and methods to measure the impact and effectiveness of coaching at the employee and org level</span></li> </ul> <p><strong>Within 6 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify key themes and trends across teams/Sprout related to career development and surface them up to key stakeholders (ie: OD, PBP, DEI) </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Facilitate workshops related to career development and coaching topics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continue to collaborate with the OD team and People Business Partners to help managers develop and refine their coaching skills and work with them on feedback delivery</span></li> </ul> <p><strong>Within 12 months, you will…</strong><span style="font-weight: 400;"> </span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Based on established metrics, evaluate long-term impact of the coaching practice on retention and engagement across the organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the broader Organizational Development team on developing initiatives particularly where there is a strong coaching and/or employee development component</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Surprise us! Use your unique ideas and abilities to change Sprout in beneficial ways that we haven’t even considered yet</span></li> </ul> <p><span style="font-weight: 400;">Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</span></p> <p><strong>About Sprout Social<br></strong>Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</p> <p>Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</p> <p>We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</p> <ul> <li>Insurance and benefit options that are built for both individuals and families, including generous company contributions</li> <li>Progressive benefit programs, like our parental leave program and free Divvy bike memberships</li> <li>High-quality and well-maintained equipment - your computer will never prevent you from doing your best</li> <li>Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</li> <li>Solid programs in some of the staples: transportation, disability and life insurance</li> <li>Wellness initiatives to ensure both health and financial well-being of our team</li> <li>Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</li> <li>Growing corporate social responsibility program that is driven by the involvement and passion of our team members</li> </ul> <div> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</p> <p>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3D47b51db531db9f9d&source=gmail&ust=1577893411668000&usg=AFQjCNGojuFxAd86LIxQae-nLjAXpnHdnQ">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3Dad32ee5956618431&source=gmail&ust=1577893411668000&usg=AFQjCNGAK43yBhTXHGyxxhlbs2GD8RQnyQ">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3Dd947f4726aa9335c&source=gmail&ust=1577893411668000&usg=AFQjCNHaFTxHwVqsYqH_GW3yqN7uXLDVig">Pay Transparency Statement</a>.</p> <p>When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our <a href="http://www.sproutsocial.com/privacy-policy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.sproutsocial.com/privacy-policy&source=gmail&ust=1577893411668000&usg=AFQjCNHJU0ojrSLzuPCq_XxKUjNf1gbBug">Privacy Policy.</a> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</p> <p>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</p> </div> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Sales Operations Analyst Open Sales & Success Chicago, Illinois, United States Chicago IL USA Jul 21st, 2020 12:00AM <p><span style="font-weight: 400;">Sprout Social is looking for an analytical, problem solving, and detail-focused Sales Operations Analyst who has experience supporting Sales, Customer Success, and/or Finance organizations.</span></p> <p><span style="font-weight: 400;">Our Sales and Customer Success teams work with more than 20,000 brands around the world includin</span><span style="font-weight: 400;">g</span><span style="font-weight: 400;"> Evernote, Grubhub, Subaru, and Edelman</span><span style="font-weight: 400;">. </span><span style="font-weight: 400;">These businesses rely on Sprout to create stronger relationships with their customers through social media.</span></p> <p><span style="font-weight: 400;">This position will partner closely with the Sales Leadership, Marketing, and Data Science teams to define targets, measure performance, and inform strategy for the entire Sales and Customer Success organization. This individual will become an expert in the internal systems and software our reps leverage and will help inform, define, and improve processes.</span></p> <p><span style="font-weight: 400;">If you are data-driven, process-oriented, and able to move quickly while maintaining focus on high impact projects, we’d love to talk to you!</span></p> <p><strong>The Experience:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">1+ year as a business analyst supporting a department such as Sales, Operations, Product, or Finance.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with reporting and dashboard software such as Tableau.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with CRM Software such as Salesforce.</span></li> <li><span style="font-weight: 400;">Ability to write SQL.</span></li> </ul> <p><strong>Within 1 Month, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the Sales Operations Analytics Manager to define key success metrics for your role and how you will measure against them.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Get to know</span><span style="font-weight: 400;"> stakeholders throughout our Sales and Customer Success teams as well as cross-functional teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Become familiar with our sales environment, tech stack, and sales processes.</span></li> </ul> <p><strong>Within 3 Months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop an understanding of the objectives and challenges of each business area.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Learn the current state of our performance metrics, processes, reporting, and documentation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create strong relationships with the leaders and managers in the business area you support, as well as cross-functional partners.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Take ownership of generating, maintaining, and publishing performance reporting for a specific business unit.</span></li> </ul> <p><strong>Within 6 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Become the subject matter expert for all processes, data, and systems related to your business unit and answer questions that arise from reps, managers, and leaders.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Set performance thresholds for your business unit, based on historical models.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Design dashboards that give business stakeholders visibility into the key information that will allow them to effectively coach and manage their team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support sales leaders in conducting analyses that help inform their strategic decisions</span></li> </ul> <p><strong>Within 12 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Propose changes to system configuration, process, and rules of engagement that will help your business unit be more effective and efficient.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Find ways to automate, simplify, and evolve performance measurement in ways that allow the business to effectively grow and scale.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop new and interesting ways to analyze and visualize the data to help inform future decisions and strategies.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist other Sales Operations Analysts in ad-hoc reporting and analysis getting exposure to other parts of the organization.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Surprise us! Use your unique ideas and abilities to change the Sales Operations team in beneficial ways that we haven’t even considered yet.</span><span style="font-weight: 400;"><br></span></li> </ul> <p><span style="font-weight: 400;">Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</span></p> <p><strong>About Sprout Social</strong></p> <p><span style="font-weight: 400;">Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</span></p> <p><span style="font-weight: 400;">Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</span></p> <p><span style="font-weight: 400;">We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Insurance and benefit options that are built for both individuals and families, including generous company contributions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Progressive benefit programs, like our parental leave program and free Divvy bike memberships</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">High-quality and well-maintained equipment - your computer will never prevent you from doing your best</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Solid programs in some of the staples: transportation, disability and life insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Wellness initiatives to ensure both health and financial well-being of our team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Growing corporate social responsibility program that is driven by the involvement and passion of our team members</span></li> </ul> <p><span style="font-weight: 400;">Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at </span><span style="font-weight: 400;">accommodations@sproutsocial.com</span><span style="font-weight: 400;"> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</span></p> <p><span style="font-weight: 400;">For more information about our commitment to equal employment opportunity, please click here (1) </span><a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d"><span style="font-weight: 400;">Equal Opportunity Employment Poster </span></a><span style="font-weight: 400;"> (2) </span><a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431"><span style="font-weight: 400;">Sprout Social's Affirmative Action Statement</span></a><span style="font-weight: 400;"> (3) </span><a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c"><span style="font-weight: 400;">Pay Transparency Statement</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our </span><a href="http://www.sproutsocial.com/privacy-policy"><span style="font-weight: 400;">Privacy Policy.</span></a><span style="font-weight: 400;"> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</span></p> <p><span style="font-weight: 400;">Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</span></p> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Senior Site Reliability Engineer Open Engineering Seattle, Washington, United States Seattle WA USA Jul 21st, 2020 12:00AM <p><span style="font-weight: 400;">Sprout Social offers deep social media listening and analytics, social management, customer care, and advocacy solutions to more than 20,000 brands and agencies worldwide. We are relentless about solving hard problems for our customers and building elegant, sophisticated software. Founded in 2010 and headquartered in Chicago, we are a team of 600 people located across more than 25 cities worldwide. In addition to our headquarters in Chicago, Sprout has offices in Seattle and Dublin. We are building software that is made to last. Each day, our platform processes 10s of millions of social media messages and our APIs handle over 10 billion requests per year to deliver our software to customers in over 100 countries.</span></p> <p><span style="font-weight: 400;">On our Infrastructure engineering team, we strive to create “Paved Roads”: standard production-ready technology that all of our engineering teams can leverage to deliver value quickly. At the same time, we seek to empower product engineering teams to take on as much production ownership for their services as possible. We work to improve all aspects of engineering through automation, observability of metrics, and clear processes in order to build sustainable and fault tolerant solutions. Learning from system failures and human mistakes is part of our culture.</span></p> <p><span style="font-weight: 400;">We do not operate as lone wolves or “10x devs.” Instead, we are building diverse, collaborative teams that get the best results sustainably. Our Site Reliability Engineers work in tandem with Web, Platform, and QA Engineers to drive our product initiatives to successful outcomes.</span></p> <p><span style="font-weight: 400;">We are looking for a creative, collaborative, highly motivated, and pragmatic engineer to help us design and build reliable, scalable, performant systems that empower engineers to rapidly and safely deliver value to our customers. If this sounds like you and you want to be on a team that has a huge impact across all of engineering, we’d love to talk with you!</span></p> <p><strong><em>Our </em><em>engineering team</em><em> is continuing to grow in 2020. As opportunities emerge, we are looking to find the best possible team members who want to grow their career as Sprout continues to grow. If you want to be on our radar as we have new openings, please share your resume for review. Applicants to this posting will only be contacted by a recruiter if we identify a position where there is a potential fit.</em></strong></p> <p><strong>Within 1 month, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program and learn about our product</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to feature work</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Interact with our hosting platforms and perform operations tasks</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with your team members and fellow developers to deliver value to our users</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Receive feedback on pull request(s) and actively pair with teammates</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Shadow a team member for an on-call rotation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Become familiar with how we use key technologies such as Terraform, Chef, and Kubernetes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Become familiar with the observability tools utilized by our team such as Graphite, Grafana, Datadog, and Nagios</span></li> </ul> <p><strong>Within 3 months, you will:</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete your first end to end project, such as a new infrastructure deployment using Chef and Terraform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Gain familiarity with our platform architecture</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Learn about and interact with some of our key storage technologies: MySQL, Cassandra, Elasticsearch, Hadoop</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Learn about our use of NSQ in our streaming data ingest pipeline</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Use our observability tools to troubleshoot production performance or stability issues</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Join our on-call rotation (don’t worry we’ve got your back!)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Focus on code quality with meaningful test coverage</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in code reviews and give feedback to team members</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Contribute to our team’s culture of continuous improvement through retros and experimentation-oriented thinking</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proactively identify, document, and schedule future work to be done, working toward eliminating operational toil</span></li> </ul> <p><strong>Within 6 months, you will</strong></p> <ul> <li><strong><span style="font-weight: 400;">Help complete a impactful project that is well-baked and bug-free</span></strong></li> <li><span style="font-weight: 400;"> Contribute to our Kubernetes platform</span></li> <li><span style="font-weight: 400;">Write design documents, gather feedback from peers, coordinate dependencies, and be a domain owner for a new project</span></li> <li><span style="font-weight: 400;">Form a career growth plan with your manager and begin work towards it</span></li> <li><span style="font-weight: 400;">Accidentally break something, recover, and learn from it</span></li> <li><span style="font-weight: 400;">Interact with and maintain distributed systems</span></li> <li><span style="font-weight: 400;">Build effective working relationships with team members across engineering through active networking, collaboration, and community building</span></li> <li><span style="font-weight: 400;">Influence other developers and model engineering best practices</span></li> <li><span style="font-weight: 400;">Help promote DevOps culture by working with engineers to assume operational ownership</span></li> </ul> <p><strong>Within 12 months, you will</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Be comfortable and confident in most technical aspects of your team’s core systems and services</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continue growing your knowledge of our environment and services</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Actively mitigate risk of poor quality or missed deadlines</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continually evaluate and refine your technical toolkit: teach what you learn to the team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Retire a service that is EOL and clean up artifacts</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have opportunities to contribute to in-house technical presentations and workshops that share your expertise with large groups of Sprout engineers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have opportunities to advocate for Sprout Engineering in the software community by participating/speaking at conferences, user groups, etc.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Mentor junior engineers via pairing, design review, and code review</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Surprise us! Use your unique ideas and abilities to change Sprout Engineering in beneficial ways that we haven’t even considered yet</span></li> </ul> <p><span style="font-weight: 400;">Of course, what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</span></p> <p class="p1"><strong>About Sprout Social<br></strong>Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</p> <p class="p1">Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</p> <p class="p1">We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</p> <ul class="ul1"> <li class="li1">Insurance and benefit options that are built for both individuals and families, including generous company contributions</li> <li>Progressive benefit programs, like our parental leave program</li> <li class="li1">High-quality and well-maintained equipment - your computer will never prevent you from doing your best</li> <li class="li1">Beautiful, convenient and state-of-the-art offices in downtown Seattle</li> <li class="li1">Solid programs in some of the staples: transportation, disability and life insurance</li> <li class="li1">Wellness initiatives to ensure both health and financial well-being of our team</li> <li class="li1">Growing corporate social responsibility program that is driven by the involvement and passion of our team members</li> </ul> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</p> <p>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3D47b51db531db9f9d&source=gmail&ust=1577893418158000&usg=AFQjCNHah5erUC_miPekhs0_KSfuUOg6Bw">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3Dad32ee5956618431&source=gmail&ust=1577893418158000&usg=AFQjCNEV3I9_Oxp3sslSQlL7AtUJN-7YNg">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3Dd947f4726aa9335c&source=gmail&ust=1577893418158000&usg=AFQjCNGr7SkxtpcBkAyjeIkWL9i1JtIs5g">Pay Transparency Statement</a>.</p> <p>When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our <a href="http://www.sproutsocial.com/privacy-policy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.sproutsocial.com/privacy-policy&source=gmail&ust=1577893418158000&usg=AFQjCNE0FmFc2HWtq3ftQctahcd6Y2_vNg">Privacy Policy.</a> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</p> <p>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</p> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Head of Sales Enablement Open Sales & Success Chicago, Illinois, United States Chicago IL USA Jul 22nd, 2020 12:00AM <p><span style="font-weight: 400;">Sprout Social is looking for </span><span style="font-weight: 400;">a highly driven, strategic, </span><span style="font-weight: 400;">and</span><span style="font-weight: 400;"> inspiring S</span><span style="font-weight: 400;">ales Enablement leader to lead a team of enablement specialists and shape programs supporting the new hire program, ongoing enablement, and career development of ou</span><span style="font-weight: 400;">r </span><span style="font-weight: 400;">Sales teams</span><span style="font-weight: 400;">. Our Sales team is on a mission </span><span style="font-weight: 400;">to empower organizations of all sizes to become better m</span><span style="font-weight: 400;">arketers, create stronger relationships with their customers, make more informed decisions, and create the world’s most beloved brands.</span></p> <p><span style="font-weight: 400;">The ideal candidate is results-driven and collaborative. This individual will partner with Senior Sales Leadership to </span><span style="font-weight: 400;">identify, prioritize, deliver, and measure sales enablement programs designed to meet and exceed specific sales-related goals and targets. </span><span style="font-weight: 400;">They are naturally curious, delegate and manage projects effectively, and seek accountability by linking their programs to key business metrics. They are an effective listener who is able to build trusted relationships. They recognize that a key to success in this role depends on an ability to influence and inspire others to engage and adopt change.</span></p> <p><span style="font-weight: 400;">As the leader of Sales Enablement, you are continuously looking for ways to enable the next level of organizational excellence and aspire to see each of your colleagues achieve their goals and career ambitions. You are working directly with various selling segments to enable sales representatives to engage prospects and customers with differentiated, tailored experiences designed to identify, advance, and close sales opportunities. You are also collaborating closely </span><span style="font-weight: 400;">with the Customer Success and EMEA Enablement Teams, Sales Leadership, Product Marketing, Sales Operations, Organizational Development, and Marketing organizations</span><span style="font-weight: 400;">.</span></p> <p><strong>The Experience</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated passion for coaching, training, mentoring, and empowering others</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven track record in Sales Enablement in the technology industry (3+ years)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing and developing a team is required</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to easily build authentic relationships and collaborate effectively with teammates</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience defining data-driven strategies and driving successful implementation</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to inspire and influence teams cross-functionally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strategic thinker with the ability to understand complex issues, apply frameworks to facilitate broader organizational understanding, and efficiently make decisions/ take action (with leadership and cross-functional teams)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">LMS (Learning Management System) experience is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Project management and JIRA (or other project management tool) experience is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Change management experience is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience implementing a Sandler-based sales methodology is a plus</span></li> </ul> <p><strong>Within 1 month, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with the Vice President of Sales Operations to define key success metrics for your role and how you will measure against them.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Get to know and begin to build working relationships with the Sales Enablement team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Start developing relationships with partners across the organization, including </span><span style="font-weight: 400;">Sales Leadership, Product Marketing, Sales Operations, Organizational Development, and Marketing organizations</span><span style="font-weight: 400;">.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Become familiar with our sales environment and sales processes.</span></li> </ul> <p><strong>Within 3 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Have direct management responsibility of the Sales Enablement Specialist team, start providing mentorship and guidance to the team, and assist them in the execution of their objectives.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Develop a point of view on the most effective mechanisms for facilitating enablement, project management, and content management.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Effectively prioritize the needs of the business in order of impact and urgency by reviewing the available data and running meetings with department stakeholders.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Begin developing and facilitating enablement programs based on highest priority and needs identified – which include but are not limited to: sales methodology, opportunity management, sales messaging and presentations, product readiness, close plans.</span></li> </ul> <p><strong>Within 6 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Review monthly metrics to discern the highest potential areas of opportunity for global enablement intervention.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Own enablement meetings with the global Sales and Customer Success leaders you support to ensure organizational support and consistency among teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Conduct field research to develop expertise on global market differences, industry trends, target personas, and Sprout product capabilities.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Champion organizational change management to help sales team members adopt and manage through change effectively.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continue to build trusted relationships with Sales, Customer Success, and cross-functional teams that you will be supporting.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Continue to expand the library of enablement content and skills training.</span></li> </ul> <p><strong>Within 12 months, you will…</strong></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Have complete control over enablement strategy for the Sales teams.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a clear view of the impact enablement is having on the business.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Evolve Sales enablement programs to support continued growth, achievement and capability among the team.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Consistently and reliably give and receive feedback with peers.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Become a model leader in Sprout's Sales and Sales Operations organization.</span></li> </ul> <p><span style="font-weight: 400;">Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.</span></p> <div> <p><strong>About Sprout Social<br></strong>Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</p> <p>Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</p> <p>We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</p> <ul> <li>Insurance and benefit options that are built for both individuals and families, including generous company contributions</li> <li>Progressive benefit programs, like our parental leave program and free Divvy bike memberships</li> <li>High-quality and well-maintained equipment - your computer will never prevent you from doing your best</li> <li>Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</li> <li>Solid programs in some of the staples: transportation, disability and life insurance</li> <li>Wellness initiatives to ensure both health and financial well-being of our team</li> <li>Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</li> <li>Growing corporate social responsibility program that is driven by the involvement and passion of our team members</li> </ul> <div> <p>Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at <a href="mailto:accommodations@sproutsocial.com" target="_blank">accommodations@sproutsocial.com</a> and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</p> <p>For more information about our commitment to equal employment opportunity, please click here (1) <a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url%3Dhttps%253A%252F%252Fwww.eeoc.gov%252Femployers%252Fupload%252Feeoc_self_print_poster.pdf%26userId%3D3635479%26signature%3D47b51db531db9f9d&source=gmail&ust=1577893411668000&usg=AFQjCNGojuFxAd86LIxQae-nLjAXpnHdnQ">Equal Opportunity Employment Poster </a> (2) <a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url%3Dhttps%253A%252F%252Fmedia.sproutsocial.com%252Fuploads%252F2018-Sprout-Affirmative-Action-Plan.pdf%26userId%3D3635479%26signature%3Dad32ee5956618431&source=gmail&ust=1577893411668000&usg=AFQjCNGAK43yBhTXHGyxxhlbs2GD8RQnyQ">Sprout Social's Affirmative Action Statement</a> (3) <a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url%3Dhttps%253A%252F%252Fwww.dol.gov%252Fofccp%252Fpdf%252Fpay-transp_%252520English_formattedESQA508c.pdf%26userId%3D3635479%26signature%3Dd947f4726aa9335c&source=gmail&ust=1577893411668000&usg=AFQjCNHaFTxHwVqsYqH_GW3yqN7uXLDVig">Pay Transparency Statement</a>.</p> <p>When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our <a href="http://www.sproutsocial.com/privacy-policy" target="_blank" data-saferedirecturl="https://www.google.com/url?q=http://www.sproutsocial.com/privacy-policy&source=gmail&ust=1577893411668000&usg=AFQjCNHJU0ojrSLzuPCq_XxKUjNf1gbBug">Privacy Policy.</a> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</p> <p>Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</p> </div> </div> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services
private:sproutsocial sproutsocial.com sproutsocial.com Jul 26th, 2020 12:00AM Billing Specialist Open Finance Chicago, Illinois, United States Chicago IL USA Jul 24th, 2020 12:00AM <p><span style="font-weight: 400;">Sprout Social is used by over 20,000 brands worldwide including Evernote, Grubhub, Subaru, and Edelman. These businesses rely on Sprout to create stronger relationships with their customers through social media. </span></p> <p><span style="font-weight: 400;">Our Finance team isn’t your typical month-end close type of department. We’re a dynamic team working in a fast-paced and always changing environment which means our Billing Specialist will have the opportunity to play a large part in standardizing the customer experience. Although we might live in spreadsheets and provide financial information to the business, that’s only the tip of the iceberg. The knowledge to gain is vast, as is the potential of our organization to continue growing. Doing our jobs effectively means we approach each interaction with confidence, each process with diligence, and our customers with care.</span></p> <p><span style="font-weight: 400;">The Billing Specialist we seek is someone with past billing experience or work-related experience in B2B customer service, someone who is able to communicate clearly across departments, and someone who thrives in a fast-paced environment with the ability to maximize efficiency. </span></p> <p><span style="font-weight: 400;">If you are looking to have an impact and play a large part in the development of our best in class Finance team, we’d love to speak with you! </span></p> <p><span style="font-weight: 400;">Within 1 month, you will...</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Complete Sprout’s New Hire training program alongside other new Sprout team members. You’ll gain a broader understanding of our product and how your role fits into the organization</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Have a deep understanding of the Finance team’s goals and key objectives and the impact our work has on Sprout’s overall business objectives</span></li> </ul> <p><span style="font-weight: 400;">Within 3 months, you will...</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Forge relationships with key players internally </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Understand the invoicing process and independently book new, renewal, and amendment invoices to ensure an organized and timely cash flow </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Independently identify and apply cash payments</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Confidently approach written and phone interactions with Sprout’s customers</span></li> </ul> <p><span style="font-weight: 400;">Within 6 months, you will...</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Foster internal and external rapport and communication across Sprout</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with internal teams to troubleshoot subscription oddities and discrepancies</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Effectively contribute to the Finance team’s review and reporting processes</span></li> </ul> <p><span style="font-weight: 400;">Within 12 months, you will...</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Be a go-to Billing contact for all areas of the business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Run like a well-oiled machine and increase the efficiency of the invoicing process</span></li> </ul> <p><span style="font-weight: 400;">Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.    </span></p> <p><strong>About Sprout Social</strong></p> <p><span style="font-weight: 400;">Sprout Social powers open communication between individuals, brands and communities through elegant, sophisticated software. We are relentless about solving hard problems for our customers and committed to both customer and team success.</span></p> <p><span style="font-weight: 400;">Team Sprout is a group of very talented, smart and passionate people with broad interests and backgrounds. We believe that true employee engagement cannot happen if you can’t bring your whole self to work, so we’re committed to building a diverse team, embracing an inclusive culture and investing in equity across our organization. That dedication is core to Sprout. We want all candidates, particularly those coming from traditionally underrepresented groups in the technology industry, to know they are welcome at Sprout.</span></p> <p><span style="font-weight: 400;">We’re proud to regularly be recognized for software, product and company culture achievements. Our team’s shared belief in Sprout’s mission promotes a culture of openness, empowerment and fun. We have built a benefits program to match the strength of our team. This program includes:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Insurance and benefit options that are built for both individuals and families, including generous company contributions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Progressive benefit programs, like our parental leave program and free Divvy bike memberships</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">High-quality and well-maintained equipment - your computer will never prevent you from doing your best</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Beautiful, convenient and state-of-the-art offices in Chicago’s Loop</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Solid programs in some of the staples: transportation, disability and life insurance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Wellness initiatives to ensure both health and financial well-being of our team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Breakfast and lunch options onsite, and more healthy snack options and beverages than you can imagine</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Growing corporate social responsibility program that is driven by the involvement and passion of our team members</span></li> </ul> <p><span style="font-weight: 400;">Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer.  We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, marital status, order of protection status, citizenship status, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at accommodations@sproutsocial.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.</span></p> <p><span style="font-weight: 400;">For more information about our commitment to equal employment opportunity, please click here (1) </span><a href="https://mailtrack.io/trace/link/060be2243f8c17c25d6df76fd812e3940031b8ca?url=https%3A%2F%2Fwww.eeoc.gov%2Femployers%2Fupload%2Feeoc_self_print_poster.pdf&userId=3635479&signature=47b51db531db9f9d"><span style="font-weight: 400;">Equal Opportunity Employment Poster </span></a><span style="font-weight: 400;"> (2) </span><a href="https://mailtrack.io/trace/link/b966e39f6f7e5939cf8c846423bbf02f3a2fc9d4?url=https%3A%2F%2Fmedia.sproutsocial.com%2Fuploads%2F2018-Sprout-Affirmative-Action-Plan.pdf&userId=3635479&signature=ad32ee5956618431"><span style="font-weight: 400;">Sprout Social's Affirmative Action Statement</span></a><span style="font-weight: 400;"> (3) </span><a href="https://mailtrack.io/trace/link/0225c8aa5f07e0cc2a3726cb054eced2253f9fc2?url=https%3A%2F%2Fwww.dol.gov%2Fofccp%2Fpdf%2Fpay-transp_%2520English_formattedESQA508c.pdf&userId=3635479&signature=d947f4726aa9335c"><span style="font-weight: 400;">Pay Transparency Statement</span></a><span style="font-weight: 400;">.</span></p> <p><span style="font-weight: 400;">When you apply for employment with Sprout Social, we will process your job applicant data, including your employment and education history, transcript, writing samples, and references as necessary to consider your job application for open positions. For more information about our privacy practices please visit our </span><a href="http://www.sproutsocial.com/privacy-policy"><span style="font-weight: 400;">Privacy Policy.</span></a><span style="font-weight: 400;"> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.</span></p> <p><span style="font-weight: 400;">Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. We value the things that make us different and want to see how you can make our team better!</span></p> Jul 26th, 2020 09:15AM Jul 26th, 2020 09:15AM Consumer Services Software & Computer Services

Request a demo to view additional historical data, and much more.

Make fast
queries

No longer rely on engineers to access data; build and share queries with intuitive tools, and derive insights in real time.

Bookmark queries with your team

Save and share custom queries using a private bookmarking feature, accessible to your whole team.

Be first to know with alerts

Scan data points across millions of companies and receive emails when relevant metrics cross critical thresholds.

Visualize data for quick insights

Create custom keyword-based word clouds, charts, and advanced visualizations to quickly analyze the data.

Map competitor locations

Analyze competitor presence and growth over time by overlaying store locations with the Nearby Competitor feature.