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private:statflo
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statflo.bamboohr.com
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statflo.bamboohr.com
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Mar 29th, 2019 12:00AM
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Customer Experience Specialist
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Open
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Technology
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Full-Time
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Toronto
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Ontario
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CAN
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Mar 5th, 2019 12:00AM
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<p dir="ltr"><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><span style="color: #000000;text-decoration: none">Customer Experience Specialist</span></span></p>
<p dir="ltr"><span style="color: #222222;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Here’s your chance to join one of Toronto’s fastest growing technology companies! Statflo provides a leading sales acceleration platform for wireless retailers that are currently deployed in thousands of stores across North America. Statflo’s proprietary platform enables organizations to connect with their customers, build more authentic relationships, drive increased in-store appointments, and increase sales. </span></p>
<p dir="ltr"><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><span style="color: #000000;text-decoration: none">What we do:</span></span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Engage retail staff by providing an intuitive workflow and holistic customer lifecycle and outreach strategy that allows retail sales reps to reach out to customers personally</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Enable stores to stay in touch with local prospects and past customers using 1:1 conversation via messaging or phone</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Train and motivate retail teams to improve their culture and hold people accountable to provide amazing customer service, every time</span></p>
</li>
</ul>
<p><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Why it matters:</span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><span style="color: #000000;text-decoration: none">Millions of retail workers are handed a broom or they’re left to </span><span style="color: #000000;text-decoration: none">keep up with their Snap streaks </span><span style="color: #000000;text-decoration: none">during the 8 hours they are idle each week. We challenge this norm by empowering them to increase sales themselves</span></span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Millions of customers of wireless carriers and technology retailers want a better customer experience that is personal, proactive and consistent</span></p>
</li>
</ul>
<p dir="ltr"><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><span style="color: #000000;text-decoration: none">The role: </span></span></p>
<p dir="ltr"><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><span style="color: #000000;text-decoration: none">As a Customer Engagement Specialist, you will apply your positive attitude, your awesome personality, and your top-notch customer service skills to make an impact on a </span><span style="color: #000000;text-decoration: none">customer's’ day</span><span style="color: #000000;text-decoration: none">. You will learn the ins and outs of our app, and work closely with our internal teams (primarily Customer Success, Product, and QA), and our wonderful customers. Your daily activities will be a mixture of sending text messages to customers on behalf of our users, as well as being a first responder to customer inquiries. This is an entry-level role in which you will be responsible for customer communication and engagement.</span></span></p>
<p dir="ltr"><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><span style="color: #000000;text-decoration: none">Responsibilities:</span></span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Initiating and replying to text message conversations on behalf of some of our clients</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Set up appointments for in-store representatives based on customer interests in services and products</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">First responder for customer inquiries in a friendly manner through various channels including email, Zendesk, Intercom, messenger pigeon, phone, two tin cans with a string between them, and others</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Triage incoming requests, and identify, reproduce and document bugs for the Product team</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Assist by testing new features/bug fixes and surfacing customer feedback</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Keep up-to-date with product launches and releases and manage customer expectations</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Provide feedback to the product team based on personal usage of the Statflo application</span></p>
</li>
</ul>
<p><span style="font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">You will be successful in this role if you:</span></p>
<ul>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Are passionate about Customer Experience and understand the meaning of putting the customer first</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Have experience in a customer service or client-facing role</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Exhibit an unmatched level of empathy and patience</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Have a knack and interest in technology</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Enjoy investigating and resolving challenges as quickly and efficiently possible</span></p>
</li>
<li dir="ltr" style="color: #222222;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Are able to quickly build rapport with customers, retail reps, and even business owners</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Are a self-starter who is driven to deliver results and exceed expectations</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">Have a good attitude, some quick wit, and relentless hunger for those oh-so-satisfying sales results</span></p>
</li>
<li dir="ltr" style="color: #000000;font-size: 10pt;font-family: Arial;text-decoration: none">
<p dir="ltr"><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif;text-decoration: none">BONUS: Telecom experience</span></p>
</li>
</ul>
<div style="color: #222222;font-family: 'Source Sans Pro', Arial, Helvetica, sans-serif">
<p><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Statflo welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.</span></p>
<p dir="ltr" style="font-size: 15px;font-family: 'Source Sans Pro'"><span style="font-size: 14px"><span style="color: #000000;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Equal Opportunity Employment:</span></span></p>
<p>Statflo<span style="font-size: 14px"> is an equal opportunity employer committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs. </span><br><span style="color: #000000;font-size: 14px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"></span></p>
</div>
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Mar 29th, 2019 11:42AM
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Mar 29th, 2019 11:42AM
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Statflo
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Telecommunications
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Financial Services
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private:statflo
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statflo.bamboohr.com
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statflo.bamboohr.com
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Mar 29th, 2019 12:00AM
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Sr. DevOps/Infrastructure engineer
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Open
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Engineering
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Full-Time
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Toronto
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Ontario
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CAN
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Mar 22nd, 2019 12:00AM
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<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><strong>Sr. DevOps/Infrastructure engineer</strong></span></p>
<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><span style="color: #222222">Here’s your chance to join one of Toronto’s fastest growing technology companies! Statflo provides a leading sales acceleration platform for wireless retailers that are currently deployed in over 125 wireless retailers across North America. Statflo’s proprietary platform enables an organization to directly increase conversation workflow, build more authentic relationships, drive increased in-store appointments, and increase sales and ROI entirely. Statflo is based in downtown Toronto overlooking the water with 42 full-time employees. </span>As the Sr. DevOps/Infrastructure Engineer, you will be responsible for managing Statflo's cloud-based infrastructure as well as extend the release automation and deployment capabilities across a diverse set of applications. </span></p>
<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">In addition to hands-on development experience and breadth of technical skills, the right candidate will also have a good understanding of current best practices configuration management, deployment automation, and systems management. The engineer will partner closely with software developers to understand build and packaging requirements to develop appropriate build and deployment pipelines. </span></p>
<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">A candidate for this position should be passionate about good processes and best development practices. She/he must be comfortable working independently as well as being part of a collaborative environment. Must be an adept problem solver and thrive in a fast-paced environment offering rich learning opportunities.</span></p>
<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><strong>What you will be doing </strong></span></p>
<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Participate in system design and planning sessions for the development and maintenance of production cloud services.</span></p>
<ul>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Coordinate with team members to ensure projects and activities are completed on time and with minimal impact to the business.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Participate in an incident and problem resolution as it relates to production infrastructure and ensures all activities are logged and tracked.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Perform monitoring activities to ensure all systems and services are meeting service level agreements.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Practice asset management procedures to ensure all cloud infrastructure is inventoried accurately.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Review and recommend an upgrade, maintenance and patching activities for production systems and services.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Conduct research on emerging technologies, products and services.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Maintain documentation of DevOps SOPs and cloud services.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Be on-call off-hours to provide support for operational tasks</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Other duties as assigned.</span></li>
</ul>
<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><strong>Required Skills & Experience</strong></span></p>
<ul>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">AWS experience is required. Experience with AWS services as EC2, RDS, MySQL, Aurora, ElastiCache, Load Balancers, Lambda, Storage, S3, EBS, Storage Gateway,Database, Networking, VPC (all foundational elements such as ACLs, Security Groups, Route Tables, Internet & Virtual Private Gateways, etc.), ALB/NLB load balancers, WorkSpaces, Security, IAM, GuardDuty.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Advanced experience/understanding of Containerization tools (Docker, Kubernetes)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Experience with configuration management tools / infrastructure as code (Terraform, CloudFormation)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">At least 5 years experience with IT developing complex products</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Experience building and maintaining continuous integration, continuous delivery and orchestration (Jenkins)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Practical usage of various source control systems (Git)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Understanding of Repository management applications (GitHub)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Bachelor's degree or equivalent in the field of Computer Science, Systems or Engineering</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Extensive experience in operating systems configuration, installation, tuning, maintenance and monitoring (Linux).</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Extensive knowledge of cient/server technologies.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Experience with scripting (Bash, Perl, Python, etc...)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Experience with monitoring and logging tools and infrastructure (ElasticSearch, Kibana, Cloudwatch, PagerDuty, CloudTrail, etc)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Proficient and strong written and spoken English, communication and presentation skills.</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Time management skills, ability to meet deadlines</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Ability to function in a fast-paced, flexible environment</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Ability to not only adapt to change but often be a force for positive change</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">* Hands-on development experience (Java preferred, others such as Go, PHP, Python nice to have)</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Strong understanding of compuer networking and hands-on experience setting up/configuring networks</span></li>
<li><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Strong understanding of computer security (security certifications an asset, knowledge of SSO, SOC2 compliance, pentesting, etc..)</span></li>
</ul>
<p><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif"><strong>Equal Opportunity Employment:</strong></span></p>
<p style="color: #222222;font-family: 'Source Sans Pro', Arial, Helvetica, sans-serif"><span style="font-size: 13px;font-family: 'Source Sans Pro', arial, verdana, sans-serif">Statflo is an equal opportunity employer committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs. </span></p>
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Mar 29th, 2019 11:42AM
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Mar 29th, 2019 11:42AM
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Statflo
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Telecommunications
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Financial Services
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