Job Listings

Track Thumbtack hiring and firing trends, filtered by title, location, type, date, category and date of posting.
Ticker Symbol Entity Name Domain As Of Date Title URL Brand Category Location Text City State Country Posted Date Number of Openings Description Salary Salary Currency Salary Description Coordinates Date Added Date Updated Sector Industry
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Senior Accounting Manager Open Finance Remote, United States Remote OR USA Oct 8th, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Accounting Team</strong></h2> <p><span style="font-weight: 400;">The Accounting Team is involved in all aspects of the business ensuring we properly capture, account for, and record all the activities that occur as they occur.  We keep the books and records for the Company, help to ensure Thumbtack has appropriate policies and procedures in place, and provide the business with the information in order to make critical decisions in support of Thumbtack’s success.</span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">As the Senior Accounting Manager, you’ll have the exciting opportunity to work across the business interacting with business partners, management, and customers.  You will manage the monthly close process, report to the assistant controller, and help manage financial reporting requirements.  You’ll get to grow with a team and have team support while getting to make a huge impact on implementing new systems and processes and putting in place controls to aid the Company in maturing. </span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Be responsible for month-end accounting close process, including posting journal entries, maintaining account reconciliations, and other reporting requirements to ensure compliance with U.S. GAAP, and external audits</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support quarterly/yearly audits including the preparation and review of supporting reports and documentation, directly interact with external and internal auditors to ensure resolution of any issues and timely completion of the audit.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure revenue is accurately recorded, including appropriate revenue allocation. Manage revenue reconciliation through cross-functional collaboration with our Data and Product teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with the implementation of ASC 842</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in developing and maintaining strong internal controls, ensuring quality controls over all transactions and reporting as well as drive process improvements and scalable solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with various functional leaders within the Company to support the accounting close process and to drive trend analysis</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist in technical accounting and reporting research activities as well as other ad-hoc projects</span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A CPA with 8+ years of experience in accounting, including public accounting firm experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">4+ year degree in accounting</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication (written and verbal), organizational, analytical and problem-solving skills with an ability to collaborate cross functionally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-motivated- able to think independently, creatively, and opportunistically</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical and organization skills, with impeccable attention to detail</span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with NetSuite is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience within a public company environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working for a tech company</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Director, Trust & Safety Support Operations Open Office of the COO Remote, United States Remote OR USA Oct 8th, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Trust and Safety Support Operations Team</strong></h2> <p><span style="font-weight: 400;">The Trust and Safety Support Operations team is a highly-skilled department that is dedicated to supporting our users experiencing Trust and Safety concerns. The team stands at the forefront of investigating project and safety-related reports from our customers and pros, mediating disputes, and taking appropriate action on issues that are integral to Thumbtacks' mission and longevity by ensuring our customers and pros are supported and our marketplace standards are upheld. </span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">You and your team are an integral part of protecting the Thumbtack brand. As the department Director, you have an outsized impact on guiding the department strategy, developing strong leaders and teams, and perpetuating a strong focus on caring for and supporting our customers and pros as we continue to grow and scale Trust and Safety at Thumbtack.  </span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Grow, develop, and manage a high-performing Trust and Safety support leadership team that is leading the future of work with a remote-first culture. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and drive departmental strategy and hold leaders accountable for tactical operations. Influence broader Trust and Safety strategy at Thumbtack. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support and further develop department leaders through coaching, mentoring, and empowerment through delegation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Perpetuate a strong focus on caring for and supporting our customers and pros including the administration of the Thumbtack Guarantee. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive departmental efficiency and scale as we continue to grow and appropriately scale with the platform.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate cross-functionally with Internal Tools teams, Data Analytics, Product, and other Operations teams to proactively analyze and streamline team processes, improve efficiency, and identify opportunities for automation.</span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">10+ years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">8+ years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated track record of developing and implementing initiatives, processes, and structures in collaboration with cross-functional partners to identify and act on ways to enhance the overall customer experience. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven experience leveraging data insights to improve opportunities to drive operational scale and operational excellence. </span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience navigating Trust and Safety risk at a two-sided marketplace or startup.</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Director, Trust & Safety Support Operations Open Office of the COO Remote, United States Remote OR USA Oct 8th, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Trust and Safety Support Operations Team</strong></h2> <p><span style="font-weight: 400;">The Trust and Safety Support Operations team is a highly-skilled department that is dedicated to supporting our users experiencing Trust and Safety concerns. The team stands at the forefront of investigating project and safety-related reports from our customers and pros, mediating disputes, and taking appropriate action on issues that are integral to Thumbtacks' mission and longevity by ensuring our customers and pros are supported and our marketplace standards are upheld. </span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">You and your team are an integral part of protecting the Thumbtack brand. As the department Director, you have an outsized impact on guiding the department strategy, developing strong leaders and teams, and perpetuating a strong focus on caring for and supporting our customers and pros as we continue to grow and scale Trust and Safety at Thumbtack.  </span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Grow, develop, and manage a high-performing Trust and Safety support leadership team that is leading the future of work with a remote-first culture. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and drive departmental strategy and hold leaders accountable for tactical operations. Influence broader Trust and Safety strategy at Thumbtack. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support and further develop department leaders through coaching, mentoring, and empowerment through delegation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Perpetuate a strong focus on caring for and supporting our customers and pros including the administration of the Thumbtack Guarantee. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive departmental efficiency and scale as we continue to grow and appropriately scale with the platform.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate cross-functionally with Internal Tools teams, Data Analytics, Product, and other Operations teams to proactively analyze and streamline team processes, improve efficiency, and identify opportunities for automation.</span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">10+ years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">8+ years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated track record of developing and implementing initiatives, processes, and structures in collaboration with cross-functional partners to identify and act on ways to enhance the overall customer experience. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven experience leveraging data insights to improve opportunities to drive operational scale and operational excellence. </span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience navigating Trust and Safety risk at a two-sided marketplace or startup.</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Vice President, Design Open Office of the CEO Remote, United States Remote OR USA Oct 19th, 2021 12:00AM <p>We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.</p> <p>Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</p> <p>At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.</p> <p>Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.</p> <p>Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Design Team</strong></h2> <p><span style="font-weight: 400;">We’re a tight-knit and highly-collaborative team of product designers, researchers, product writers, and design ops working closely with engineers and product managers to research, explore, and iterate on well-crafted user experiences that are engaging and useful. We collaborate regularly through design reviews, work sessions, and presentations to inspire and influence the direction of the product and company as a whole. We’re user-centric, proud of our mission, and committed to inclusive collaboration and diversity in talent on our team.</span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">The VP, Design is the chief visionary of our product at Thumbtack. The role manages a team of dozens of Product Designers, Researchers, Writers,  and Ops and works daily with our Product, Marketing, and other leaders to align the team against product and company goals. The role and the Design team it manages is the chief guardian of the user journey, the chief internal advocate for our users, and the co-guardian of our brand. This leader is a pragmatic builder but idealist at heart. The role balances infrastructure investments with business needs and sees the gaps we need filled today to enable success in 2-5 years. In addition to driving execution on the Design team and laying the foundation of our product vision, the role is responsible for preparing the team for its next stage of growth and transition. The role reports to our CEO.</span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li><strong>Develop and communicate inspiring, business-oriented vision for Design team and Thumbtack product</strong> <ul> <li><span style="font-weight: 400;">Regularly and clearly communicate inspiring vision for future of the department and Thumbtack product to team and company.</span></li> <li><span style="font-weight: 400;">Drive and inspire the vision for Thumbtack’s product 2-5 years out. Build Design programs that influence the product / company direction.</span></li> <li><span style="font-weight: 400;">Deeply immerse yourself in company goals and business needs. Effectively translate business needs to functional plan for Design and Product Development teams. </span></li> <li><span style="font-weight: 400;">Balance Design infrastructure investments with business needs. Advocate for infra investments as appropriate. Balance between idealism and pragmatism.</span></li> <li><span style="font-weight: 400;">Work regularly and effectively with cross-functional leaders to ensure Design team is supporting Product and company goals. Share ownership of Product / company-level vision and goals.</span></li> <li><span style="font-weight: 400;">Drives stability, integrity, throughput of the product plan alongside execs and other product leaders.</span></li> </ul> </li> </ul> <ul> <li><strong>Be a user-centric voice of the customer, the guardian of our brand and product quality</strong> <ul> <li><span style="font-weight: 400;">Be an advocate and respected voice for all things Design, brand, quality at exec-level and company-wide.</span></li> <li><span style="font-weight: 400;">Advance the discussion of our product vision at the executive level. Elevate the voice of the Design team company-wide. Ensure the Design team is the chief voice of the customer company-wide.</span></li> <li><span style="font-weight: 400;">Determine, communicate, and hold us accountable to a high product quality bar.</span></li> <li><span style="font-weight: 400;">Ensure Design works in lockstep with Research and Analytics to ensure our products are working intuitively for our users. Anchor your work in user-centricity and functional design.</span></li> <li><span style="font-weight: 400;">Architect our product development and operations so brand flows through the product and company.</span></li> </ul> </li> </ul> <ul> <li><strong>Build, grow, and manage the Design team for quality and execution</strong> <ul> <li><span style="font-weight: 400;">Communicate an inspiring vision for the team and product that attracts and engages great talent.</span></li> <li><span style="font-weight: 400;">Be the department’s “Recruiter in Chief”. Identify a hiring plan and execute against it. Build on the strong work the Design team has done to showcase its talent, work and values to the broader Design community. Retain and reinforce the team’s strong commitment to diversity in hiring. Shape the team’s functions and experience levels to best set team up for success.</span></li> <li><span style="font-weight: 400;">Build systems, processes, team that allows Design to navigate company, team, and individual professional growth while maintaining strong culture.</span></li> <li><span style="font-weight: 400;">Set ambitious but achievable goals, inspire sense of urgency, expect high standards. Have a great nose for talent and team / individual performance.</span></li> <li><span style="font-weight: 400;">Organizationally savvy. Successfully navigate across our departments and drive alignment cross-functionally.</span></li> <li><span style="font-weight: 400;">Continually identify and fill functional and experience gaps on the team.</span></li> <li><span style="font-weight: 400;">Build Design team so it is positioned to drive Product vision and strategy for years to come.</span></li> </ul> </li> </ul> <h2><strong>Must-Have Qualifications</strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Has managed a Design team at scale in a technology product</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Has a strong command of Design and product usability</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Has extensive experience working cross-functionally with a Product Development team</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Has set and built towards a Product vision many years out</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Is a clear, inspiring communicator</span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working in a marketplace company</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience managing a remote / distributed team</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://thumbtack.com/engineering/"><span style="font-weight: 400;">Learn about engineers on a mission</span></a><span style="font-weight: 400;">     </span></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. </span><span style="font-weight: 400;">We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote<br></span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> <p> </p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Manager I, Service & Support Open Office of the COO Remote, United States Remote OR USA Oct 27th, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Customer Support Team</strong></h2> <p><span style="font-weight: 400;">The Service & Support Team helps our pros provide a great experience to their customers, build customer loyalty and grow their business.  We are responsible for managing this customer journey by providing the best solution for each individual- both pro and customer.  As the frontline advocates, our Service & Support Team creates customer experiences that are simple, valuable and inspired.  </span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">As a Manager of Service & Support, you will be responsible to organize, structure and monitor the daily activities of a team of front line customer support representatives. You ensure Thumbtack’s commitment to their team members by building, maintaining and improving representatives as they bring our Thumbtack mission to life! You are the primary person to assist employees with daily questions and concerns, provide career development and coaching and direct the training and mentoring of your employees. You will participate in investigations and issue corrective action or terminations as necessary. You are the key individual in delivering on the customer’s overall success with Thumbtack. Our best managers are enthusiastic individuals who thrive in a fast-paced environment focused on balancing technology and human empathy to build employee trust and loyalty.  They actively contribute to ongoing initiatives to ensure success in the customer journey. </span></p> <h2><strong>Responsibilities</strong></h2> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false"> <li data-stringify-indent="0" data-stringify-border="0">Partner with your employees, encourage them to listen to the customer needs and provide the best solutions- make them the experts!</li> <li data-stringify-indent="0" data-stringify-border="0">Engage with team members through weekly development sessions to train, mentor, develop and reward team members.</li> <li data-stringify-indent="0" data-stringify-border="0">Monitor the productivity and quality of agent performance through reporting and data analysis.</li> <li data-stringify-indent="0" data-stringify-border="0">Assist in the completion of continuous coaching engagements, career development and performance reviews.</li> <li data-stringify-indent="0" data-stringify-border="0">Maintain excellent knowledge of Thumbtack’s products and services while ensuring all work is in compliance with company values and regulations.</li> <li data-stringify-indent="0" data-stringify-border="0">Participate in company and department initiatives that drive business growth. </li> <li data-stringify-indent="0" data-stringify-border="0">Troubleshoot and resolve escalated customer inquiries with effective problem solving skills while building a relationships with the caller.</li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul class="p-rich_text_list p-rich_text_list__bullet" data-stringify-type="unordered-list" data-indent="0" data-border="false" data-border-radius-top-cap="false" data-border-radius-bottom-cap="false"> <li data-stringify-indent="0" data-stringify-border="0">A mature, self-motivated and detail oriented individual with 2+ years of management experience.</li> <li data-stringify-indent="0" data-stringify-border="0">A stellar communicator with the ability to build relationships with team members and customers from diverse backgrounds.</li> <li data-stringify-indent="0" data-stringify-border="0">Ability to persistently and appropriately persuade and push people to perform.</li> <li data-stringify-indent="0" data-stringify-border="0">Ability to think, plan and act from vision strategy through execution.</li> <li data-stringify-indent="0" data-stringify-border="0">A passion for helping others succeed.</li> <li data-stringify-indent="0" data-stringify-border="0">A successful track record working in a high volume, fast paced environment.</li> <li data-stringify-indent="0" data-stringify-border="0">Customer-centric, allowing you to maintain a high level of customer focus in a variety of complicated situations while equally.. considering the customer, employee and company needs.</li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">3+ years experience in a call center environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">1+ years additional education beyond high school</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Fluent in Spanish</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Quality Assurance Analyst, Market Place Trust and Safety Open Office of the COO Remote, United States Remote OR USA Nov 1st, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Quality Assurance Team</strong></h2> <p><span style="font-weight: 400;">We’re a global team of quality assurance professionals out on a mission to drive the best experiences for our customers and professionals. Our mandate is to drive a consistent, scalable experience, and accelerate business performance through quality assurance and transaction monitoring</span><em><span style="font-weight: 400;">. </span></em></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">As a Quality Assurance Analyst, you will be in charge of ensuring our marketplace trust and safety specialists provide the best experience and resolutions for our pros and customers. Your primary mandate as Quality Assurance Analyst is to review marketplace trust and safety calls and emails to identify trends, insights, and behaviors, and ensure they meet our standards.</span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Audit a required number of calls as assigned.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain a record of audits and evaluations that were done.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Publish reports on collated audits and evaluations containing key insights that will help operations stakeholders improve overall program performance and service delivery, and inform training/enablement loops.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Attend or facilitate calibration sessions and quality meetings. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Lead or take part in ad-hoc projects and analyses.</span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">At least 1 year of experience as a quality assurance analyst.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">At least 2 years of relevant experience in a customer service or trust & safety campaign. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent aptitude for research, navigation, and investigation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Able to publish reports using quality and analytics tools.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficient in the use of Google Forms, Sheets, Docs, and Slides. </span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Lean, Six Sigma, or other process improvement and quality body of knowledge is an advantage but not required.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with QMS and CMS platforms such as Five9, Gong, and Salesforce. </span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Account Executive Open Office of the COO Remote, United States Remote OR USA Nov 1st, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Sales Team</strong></h2> <p><span style="font-weight: 400;">We are a rapidly growing sales organization, currently looking for highly motivated individuals who want to be a part of scaling our sales org. We are a culture that prides itself on diversity and inclusion. </span> </p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">Account Executives will directly impact the overall growth of the company by finding new customers, by surfacing learnings from sales conversations, by testing new data sources and sales processes, by improving the quality & quantity of pros on Thumbtack and by driving revenue for the company.</span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify key decision-makers and/or key influencers within an organization, such as Executives, Directors and other leaders, to sell Thumback</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Help key stakeholders gain insight around their market, customers, and competitors which will allow them to make quicker and better data-driven decisions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Become an expert in the Thumbtack product and clearly articulate why every business professional needs the product as part of their business plan </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Work hand-in-hand with our Success team and strategize methods to ensure every account is thriving and successful on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive revenue for our department and the company as a whole</span></li> <li><span style="font-weight: 400;">Maintain accurate and current documentation for all accounts </span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li><span style="font-weight: 400;">You understand that your highest priority is closing sales & driving revenue</span></li> <li><strong>You are resilient - Rejection is something that pushes you to work harder and smarter</strong></li> <li><strong>You see the big picture - You’re proactive in anticipating challenges and quick to come up with ideas to resolve those challenges</strong></li> <li><strong>Strong problem-solving skills - </strong><span style="font-weight: 400;">You're resourceful and will know our product so well that you really understand what the customer needs; solution-oriented </span></li> <li><span style="font-weight: 400;">Have a collaborative attitude to share techniques and success with the team</span></li> <li><span style="font-weight: 400;">Experience in high call volume sales </span></li> <li><span style="font-weight: 400;">Must have 3+ years of sales experience </span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Marketing or advertising sales experience </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Software sales experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Salesforce experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Google Suite experience</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. </span><span style="font-weight: 400;">We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 14th, 2021 12:00AM Senior Data Analyst, Sales and Success Operations Open Analytics Remote, United States Remote OR USA Nov 11th, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Data Analytics Team</strong></h2> <p><span style="font-weight: 400;">Thumbtack’s Ops Analytics team is a tight-knit group charged with providing actionable insights for Thumbtack’s Go-to-Market and Operations teams. We collaborate with various groups across the company on a wide variety of projects; everything from click-level data from our online HelpCenter, to call-level data from our outbound sales teams, to search- and conversation-level data between pros and customers from our product database. The Ops Analytics team is part of a global team of more than 40 analysts.</span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">As a Senior Data Analyst on the Ops Analytics Team, you'll empower various operations teams across multiple Thumbtack locations and serve as a cross-functional partner with members of Engineering, Product, and other Analytics groups. Ops Analysts have the opportunity to work on company-wide efforts where product and operations overlap such as pro retention and expansion campaigns, calculating pro lifetime value, and pipeline development strategy, all the while providing data-driven feedback to streamline existing processes and policies.</span></p> <p><span style="font-weight: 400;">The Ops Analytics Team is growing at a rapid pace - we're looking for teammates to primarily partner with our Sales and Success team as well as provide secondary support on projects with cross-functional partners and other areas of operations and product analytics. </span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Partner with leaders of Thumbtack’s Sales and Success teams to conduct in-depth quantitative analyses that guide strategic decisions that ultimately affect not only the day-to-day operations of the Go-To-Market teams but also the overall supply health of the business.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Communicate actionable insights to & drive Analytics initiatives for highly cross-functional workstreams across Thumbtack including Product, Engineering, Growth, Marketing, Go-To-Market, Sales & Success, and more</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Quickly build technical and content expertise about our platform, as well as the touch-points through which the operations teams interact with our pros and customers</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Make recommendations based on detailed analysis and a deep understanding of our business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Build and maintain reports, models, and visualizations which provide insight into users’ experiences and business performance</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Maintain SQL queries and scripts that underpin Thumbtack’s ETL data pipeline</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Identify key drivers of core business & experience outcomes through regression analyses, Machine Learning methods, and other statistical techniques</span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">BA/BS degree, preferably in Economics, Statistics, Math, or Computer Science</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with sales or success team analytics</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with or on analytics from a marketplace setting or business</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficiency using SQL to query large datasets</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Passion for using analytics to solve problems that drive business impact</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proficiency with statistics/programming languages (e.g., R, Python) and experience with data visualization software (e.g., Tableau, Mode)</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Sharp business judgment with a focus on impact in operational processes</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong communicator with the ability to explain technical results to a non-technical (and data savvy) audience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ability to detect and debug data anomalies in complex operational processes and a track record of working with business leaders to drive efficiencies</span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Master’s degree in Applied Economics, Statistics, Data Science or related fields</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with third-party operations- and experience-related platforms (such as Qualtrics, Google Analytics, Salesforce, Gong, Intercom, etc.) </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working with cross-functional, off-shore teams in non-US time zones</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Familiarity with analytics and processes of other operational lanes (such as support, sales & success, or trust-and-safety orgs)</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. </span><span style="font-weight: 400;">We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 14th, 2021 12:39PM Nov 14th, 2021 12:39PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 13th, 2021 12:00AM Senior Accounting Manager Open Finance Remote, United States Remote OR USA Oct 8th, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Accounting Team</strong></h2> <p><span style="font-weight: 400;">The Accounting Team is involved in all aspects of the business ensuring we properly capture, account for, and record all the activities that occur as they occur.  We keep the books and records for the Company, help to ensure Thumbtack has appropriate policies and procedures in place, and provide the business with the information in order to make critical decisions in support of Thumbtack’s success.</span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">As the Senior Accounting Manager, you’ll have the exciting opportunity to work across the business interacting with business partners, management, and customers.  You will manage the monthly close process, report to the assistant controller, and help manage financial reporting requirements.  You’ll get to grow with a team and have team support while getting to make a huge impact on implementing new systems and processes and putting in place controls to aid the Company in maturing. </span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Be responsible for month-end accounting close process, including posting journal entries, maintaining account reconciliations, and other reporting requirements to ensure compliance with U.S. GAAP, and external audits</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support quarterly/yearly audits including the preparation and review of supporting reports and documentation, directly interact with external and internal auditors to ensure resolution of any issues and timely completion of the audit.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Ensure revenue is accurately recorded, including appropriate revenue allocation. Manage revenue reconciliation through cross-functional collaboration with our Data and Product teams</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist with the implementation of ASC 842</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Participate in developing and maintaining strong internal controls, ensuring quality controls over all transactions and reporting as well as drive process improvements and scalable solutions</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate with various functional leaders within the Company to support the accounting close process and to drive trend analysis</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Assist in technical accounting and reporting research activities as well as other ad-hoc projects</span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">A CPA with 8+ years of experience in accounting, including public accounting firm experience</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">4+ year degree in accounting</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Excellent communication (written and verbal), organizational, analytical and problem-solving skills with an ability to collaborate cross functionally</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Self-motivated- able to think independently, creatively, and opportunistically</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Strong analytical and organization skills, with impeccable attention to detail</span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience with NetSuite is a plus</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience within a public company environment</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience working for a tech company</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 13th, 2021 01:00PM Nov 13th, 2021 01:00PM
private:thumbtack www.thumbtack.com boards.greenhouse.io Nov 13th, 2021 12:00AM Director, Trust & Safety Support Operations Open Office of the COO Remote, United States Remote OR USA Oct 8th, 2021 12:00AM <p><span style="font-weight: 400;">We’re the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire. </span></p> <p><span style="font-weight: 400;">Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward — and a lot less stressful.</span></p> <p><span style="font-weight: 400;">At Thumbtack, we're not just creating a new era of homeownership. We’re supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses. </span></p> <p><span style="font-weight: 400;">Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply. </span></p> <p><span style="font-weight: 400;">Our North Star is bright and our ambitions are big. We’ve been at this for over a decade, but the way we see it: we’re just getting started.</span></p> <h2><strong>Thumbtack by the Numbers</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Available in all 3,143 U.S. counties.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Nearly 4.5 million customers in the last 12 months</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Hundreds of thousands of local professionals on our platform</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">65 million projects started on Thumbtack</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Over 7 million 5-star reviews left for stellar pros</span></li> </ul> <h2><strong>About the Trust and Safety Support Operations Team</strong></h2> <p><span style="font-weight: 400;">The Trust and Safety Support Operations team is a highly-skilled department that is dedicated to supporting our users experiencing Trust and Safety concerns. The team stands at the forefront of investigating project and safety-related reports from our customers and pros, mediating disputes, and taking appropriate action on issues that are integral to Thumbtacks' mission and longevity by ensuring our customers and pros are supported and our marketplace standards are upheld. </span></p> <h2><strong>About the Role</strong></h2> <p><span style="font-weight: 400;">You and your team are an integral part of protecting the Thumbtack brand. As the department Director, you have an outsized impact on guiding the department strategy, developing strong leaders and teams, and perpetuating a strong focus on caring for and supporting our customers and pros as we continue to grow and scale Trust and Safety at Thumbtack.  </span></p> <h2><strong>Responsibilities</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Grow, develop, and manage a high-performing Trust and Safety support leadership team that is leading the future of work with a remote-first culture. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Create and drive departmental strategy and hold leaders accountable for tactical operations. Influence broader Trust and Safety strategy at Thumbtack. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Support and further develop department leaders through coaching, mentoring, and empowerment through delegation.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Perpetuate a strong focus on caring for and supporting our customers and pros including the administration of the Thumbtack Guarantee. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Drive departmental efficiency and scale as we continue to grow and appropriately scale with the platform.  </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Collaborate cross-functionally with Internal Tools teams, Data Analytics, Product, and other Operations teams to proactively analyze and streamline team processes, improve efficiency, and identify opportunities for automation.</span></li> </ul> <h2><strong>Must-Have Qualifications </strong></h2> <p><em><span style="font-weight: 400;">If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.</span></em></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">10+ years relevant experience demonstrating leadership in Trust and Safety, risk mitigation, or customer experience roles.</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">8+ years of experience in people leadership with a track record of hiring and developing great talent across a broad spectrum of geographies; delivering superior results and developing a customer-focused culture. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Demonstrated track record of developing and implementing initiatives, processes, and structures in collaboration with cross-functional partners to identify and act on ways to enhance the overall customer experience. </span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Proven experience leveraging data insights to improve opportunities to drive operational scale and operational excellence. </span></li> </ul> <h2><strong>Nice-to-Have Qualifications</strong></h2> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Experience navigating Trust and Safety risk at a two-sided marketplace or startup.</span></li> </ul> <h2><strong>More About Us</strong></h2> <p><span style="font-weight: 400;">Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes — confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset. </span></p> <p><span style="font-weight: 400;">Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford. </span></p> <ul> <li style="font-weight: 400;"><a href="https://www.thumbtack.com/careers/"><span style="font-weight: 400;">See what it’s like to work here</span></a><span style="font-weight: 400;">  </span></li> <li style="font-weight: 400;"><a href="https://www.youtube.com/watch?v=khIN2FCdfnM&list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv"><span style="font-weight: 400;">Meet the pros who inspire us</span></a></li> <li style="font-weight: 400;"><a href="https://www.linkedin.com/company/thumbtack-inc."><span style="font-weight: 400;">Follow us on LinkedIn </span></a><span style="font-weight: 400;"> </span></li> <li style="font-weight: 400;"><a href="https://medium.com/thumbtack-blog/becoming-the-best-version-of-ourselves-8be9ca3b0817">Discover our virtual first plan</a></li> </ul> <p><span style="font-weight: 400;">Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.</span></p> <p><span style="font-weight: 400;">#LI-Remote</span></p> <p><span style="font-weight: 400;">Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.</span></p> <p><span style="font-weight: 400;">If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack’s Privacy policy available at </span><a href="https://www.thumbtack.com/privacy/"><span style="font-weight: 400;">https://www.thumbtack.com/privacy/</span></a><span style="font-weight: 400;">.</span></p> Nov 13th, 2021 01:00PM Nov 13th, 2021 01:00PM

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