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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Engineer (System Infrastructure & CPE Management)
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Open
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Tai Seng
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Sep 22nd, 2022 12:00AM
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Engineer (System Infrastructure & CPE Management)
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Date: 22-Sep-2022
Location:
Tai Seng
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Company:
StarHub Ltd
Job Description Purpose:
Be part of the team that manages critical infrastructure that supports StarHub Residential and Enterprise services.
Candidate will be required to support all aspects of StarHub Broadband services, including backend systems, last mile technologies, home networking devices and digital voice.
This role includes design, implementation, operations, maintenance, and system training.
Responsibilities:
Manage multiple projects and architecture relating to Internet infrastructure and CPE Management
Fulfil project life cycle activities including project management, architecture design, security compliance, implementation, and operations maintenance.
Administration of assigned systems, capacity planning, provisioning, including security compliance with regulatory and corporate requirements.
Perform troubleshooting, system analysis and provide resolution for system and network related issues pertaining to internet systems and multi-vendor CPE
Manage technical requirements and POC/UAT documents for CPE evaluation and verification
Develop, implement, and maintain processes and procedures for daily operations, system configuration, backups, and maintenance activities on SQM and Speedtest Platform.
Understand IMDA/TSAC technical specifications and ensure compliance with StarHub’ s policies, standards and regulatory requirements
Carry out system maintenance, provide fast service recovery and within SLA.
Provide innovative automation solutions and new test strategies for CPE functional and performance verifications
Conduct constant research and innovation of current system infrastructure, keep updated of new technologies, and create roadmaps to achieve better cost savings, increase productivity and new revenue opportunities
Qualifications
Bachelor degree in Computer Engineering, Computer Science, Information Technology or equivalent
At least CCNA certified
Basic knowledge of security policy and compliance, with at least 2 years of experiences in handling security and network infrastructure eg routers, switches, firewall, load balancers, proxies, authentication systems (AD, TACACS, Radius)
Good internet systems knowledge eg DNS, DHCP, IPAM
Hands-on proficiency in Linux and Window Server administration.
Good knowledge of virtualization eg Kernel Virtual Machine (KVM), VMware
Basic understanding of distributed computing environment concepts and capacity planning of servers (hardware and software levels)
Understanding of Representational State Transfer (REST) and Application Program Interfaces (APIs)
Ability to explain complex technical issues in a way that non-technical people may understand
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Manager - Social Media
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Open
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StarHub Green
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Sep 22nd, 2022 12:00AM
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Manager - Social Media
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Date: 22-Sep-2022
Location:
StarHub Green
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Company:
StarHub Ltd
Job Description
Manage our official social media handles (StarHub and StarHub Home of Sports) on a daily-basis, and elevate our evergreen contents based on our team missions, handle strategies, and OKRs.
Partner with Marcoms, Content Marketing and Corp Comms teams across StarHub to help develop programs that deliver intended business results.
Engage and lead social media agencies to build effective social media campaigns for key products and campaigns targeted at users and creators, with clear strategy to deliver optimal creativity and innovation.
Track and quantify social impact on business goals.
Track social media performance indicators to monitor the health of the brand across the social landscape
Work closely to put in place round-the-clock social listening/monitoring workflows and processes, proactive and reactive escalation and management of user sentiment across social platforms.
Review media performance across all media buys and works with media agency to help optimize
Review media reports, analysis and recommendations and provides inputs to all LoBs
Manage all media billings, invoices, reports and internal finance processes
Ensure successful planning, execution, optimization for key traffic KPIs via paid, organic & own media channels
Work with a creative and media agency to plan, execute and optimise tactical and always-on paid media campaigns driving end-to-end store purchases and generating leads for assisted sales
Stay current with the latest digital marketing trends and best practice
Qualifications
Bachelor's Degree and related field or equivalent experience.
You have 7-10 years experience in a similar role as well as experience building effective multi-channel marketing strategies, including social media and digital marketing channels.
Have solid expertise in social media platforms and tools including Sprinklr, Emplifi etc.
You possess excellent analytical skills to leverage data, metric, analytics and consumer behavior trends and drive actionable insights & recommendations for social media.
You are a highly goal-oriented individual and have excellent communication skills.
You are open minded, curious and a strong problem solver.
Unique balance of disciplined strategic thinking, creative passion, and a willingness to be hands-on, while being able to go the extra mile to ensure goals are being hit are required.
Basic understanding of Adtech tools
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Manager, Pricing
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Open
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StarHub Green
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Sep 22nd, 2022 12:00AM
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Manager, Pricing
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Date: 22-Sep-2022
Location:
StarHub Green
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Company:
StarHub Ltd
Long Description
StarHub is looking for a motivated, self-driven candidate to join the Pricing team under Consumer Business Group. This is an exciting newly created function where the candidate is responsible for driving and implementing pricing and business initiatives, monitor market developments and offerings and work with various stakeholders across different functional group and BUs to ensure successful price plan rollout across Mobile, Broadband and PayTV services. The role reports directly to Pricing team head.
Responsibilities
Develop pricing hierarchy for different products (Postpaid Mobile, Prepaid Mobile, Broadband and TV) to optimize sales and reduce churn
Discover, design and deliver different product packaging spam across core services (Postpaid Mobile, Prepaid Mobile, Broadband, TV), devices and content/OTT services
Lead in review and pricing optimisation process for the organisation and work with sales, management and product managers to implement pricing projects into the market
Work with various stakeholders across Customer Lifecycle Management, Digital, Finance and Marketing to drive and implement new pricing and business initiatives for Entertainment services (TV and Video Streaming services), Mobile (Postpaid & Prepaid) & Broadband services
Design pricing guidelines to assist the Sales/Channel team in converting leads to customers
Provide analytics for commercial decisions and reporting the outcome for the marketing team
Establish pricing architecture across all core and secondary services of CBG (Postpaid Mobile, Prepaid Mobile, BB, PayTV, OTT Apps, Device etc.)
Formulate pricing strategy and processes to optimise profitability
Develop policy and governance process to ensure pricing is aligned across different channels (Retail, online, call centre)
Review and construct pricing through scan data analysis and benchmarking
Develop and support pricing strategies/Pricing Committee forum through business partnering with Finance
Provide actionable recommendations on opportunities that support business objectives of maximizing revenue, market shares and minimizing risk
Support Pricing team head in other activities as required
Qualifications
Degree in Business Management, Marketing, Economics or a closely related field
At least 5-7 years of working experience, preferably in the Product/Pricing, Business Management or Product Marketing role
Experience in Pricing with MBA degree will be an advantage
Ideally with Telco experience
Excellent communication, presentation and interpersonal skills, with the ability to build good rapport and collaborative working relationships with all levels of staff
Require solid Problem solving skills and Business acumen
*We regret that only shortlisted candidates will be notified.
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Network Engineer (Managed Services)
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Open
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StarHub Green
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Sep 22nd, 2022 12:00AM
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Network Engineer (Managed Services)
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Date: 22-Sep-2022
Location:
StarHub Green
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Company:
StarHub Ltd
Job Description The Network Engineer focuses on delivering stable, efficient and reliable infrastructure operations through day-to-day performance monitoring and maintenance. He supports the design, testing and implementation of routine installations of hardware including network components and multi-functional devices and maintains infrastructure system after office hours and during weekends. He does the optimization, analysis and generate reports for the infrastructure system. He is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.
He possesses a natural knack for investigating infrastructure related issues while taking a methodical approach towards performance monitoring. He maintains high standards of customer service and works well with his team to resolve complex issues.
Qualifications
Diploma in IT, Computer Science or related field with CCNA certified (preferred)
At least 2 years of working experience in implementing and administrating network devices such as Switches, Routers, Firewalls, Wireless Controllers, and Wireless Access Points
Experienced in Data Center Networking Design, Enterprise Networks Design and Implementation
Experienced in Large Scale network routing design and implementation & Network Security Design and Implementation
Knowledgeable on Structured Cabling Infrastructure
Strong sense of ownership and possess a natural knack for investigating infrastructure related issues while taking a methodical approach towards issue resolution.
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Senior Executive / Assistant Manager, Mobile Product & New Business
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Open
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StarHub Green
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Sep 22nd, 2022 12:00AM
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Senior Executive / Assistant Manager, Mobile Product & New Business
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Date: 22-Sep-2022
Location:
StarHub Green
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Company:
StarHub Ltd
Job Description
As part of StarHub’s vision to empower Digital Lives and deliver enriched digital experiences, Digital Health will be one of its key pillars.
Develop the digital health business that helps our customers stay healthy and recover more quickly with the support of their loved ones and trusted healthcare providers.
Implementation and execution of product constructs with close collaboration with network, IT, CS and other business functional units within / external to StarHub.
To ensure that products are developed, tracked and delivered on a timely basis, inclusive creating and reviewing business cases, product documentation / specifications, build / user acceptance test review, and managing stakeholders’ relationships.
Responsibilites
Monitor and analyse upcoming trends in healthcare industry locally and globally to identify potential product opportunities which will create new market needs.
Working with various internal teams to formulate value propositions and product positioning to drive product differentiation.
Planning and management of sales pipeline. Account management of key partners.
Responsible to deliver an optimal customer experience and continuously find ways to improve NPS for Health Product.
Roadmap delivery for initiatives and partners for health ecosystem.
Accountable for driving optimising cost structure and deliver superior experience.
Deliver initiatives to meet targets and improve the NPS.
Qualifications
Entrepreneurial and creative mindset with total 8+ years of work experience. (4+ years of experience in product management.)
Experience with Healthtech / Healthcare sectors (medical, pharma, insurance etc) is an advantage.
Have a keen sense of commercial acumen, strategic mindset and the ability to translate it into sales strategy / roadmap.
Experience handling multiple stakeholders and projects. Experience managing P&L.
Strong knowledge of product development and agile ways of working.
Self-starter with a good sense of judgment and structured thinking. Ability to thrive in ambiguity and adapt quickly to change.
Innovative with strong execution skills.
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Senior Financial Analyst
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Open
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StarHub Green
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Sep 22nd, 2022 12:00AM
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Senior Financial Analyst
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Date: 22-Sep-2022
Location:
StarHub Green
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Company:
StarHub Ltd
Job Description
Finance Business Partnering support for Division providing comprehensive, timely and effective financial analysis, insights and recommendations.
Support the business to set financial KPI by providing key business insights and analysis outcome to drive and track performance.
Lead in the monthly/quarterly forecasting and annual budget exercise by reviewing financial assumptions and highlight risk/issues.
Involved in the annual Product Costing exercise.
Review business cases and develop financial business models to assess financial feasibility of initiatives/products before presenting to the business leaders.
Ensure timely and accurate closing of finance and accounting activities and providing in-depth analysis of the financial performance.
Provide variance explanations of actual vs budget / forecast, includes reporting of key findings to the business.
Qualifications
Degree in Accountancy (preferred) with minimum 3-4 years relevant working experience.
At least 1 year of Financial Planning and Analysis experience preferred.
Strong analytical and conceptual skills, with attention to details and accuracy while being able to provide crisp and clear summarized analysis.
Good communication with strong teamwork and interpersonal skills.
Can handle ambiguity independently and deliver within strict timeline in a fast-paced environment.
Tenacity and problem-solving skills.
Competent in PC applications e.g. Microsoft Office. Knowledge of SAP, ANAPLAN will be an advantage.
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Senior Fraud Analyst
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Open
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StarHub Green
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Sep 22nd, 2022 12:00AM
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Senior Fraud Analyst
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Date: 22-Sep-2022
Location:
StarHub Green
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Company:
StarHub Ltd
Job Description What We Are Looking For:
We are looking for a talented individual who enjoy investigative work and in-depth analysis. This person should have demonstrable analytical skills and is responsible to identify fraudulent activity, conduct fraud investigations, from detection to closure, inclusive of process improvement efforts.
Responsibilities
• Operate Fraud Management System and investigate into alarms/tickets as assigned.
• Perform analysis on customer profile and service application to identify suspicious transactions and high-risk patterns.
• Conduct objective, fair, thorough, unbiased, and timely investigations into allegations of fraud.
• Conduct interviews for fraud investigation purposes.
• Liaise and negotiating with internal and external party on resolving fraud cases and reporting the case to the Police for further pursuance if requires.
• Point out potential weaknesses in products, systems, processes, etc., and recommend feasible preventive/corrective measures.
• Develop and improve fraud detection methods and procedures.
• Develop and maintain the Executive Dashboard for department’s centralized reporting of key performance business statistics.
• Identify opportunities to adopt new prescriptive or predictive analytics tools & techniques, leveraging on internal data assets for strategic decision making.
• Understand key business and develop analytics models and innovative techniques/algorithms and translate them into actionable/deliverable insights and effective recommendations.
• Present to findings to supervisors/management to make data-driven decisions.
• Support ad-hoc tasks & reports.
Qualifications
• Degree/Diploma in any discipline or equivalent.
• 3-year experience working as a fraud analyst or investigator in Telecommunications industry or related field experience.
• Ability to analyse trends, spot anomalies, and investigate unusual events.
• Good analytical skills and ability to provide rapid and concise summaries and resolutions to complex scenarios and problems.
• Ability to utilize processes, tools, and techniques for detecting, addressing, and preventing fraudulent activity.
• Able to work with large amounts of data to uncover underlying patterns and trends.
• Firm and approachable individual with high level of integrity.
• Ability to work independently with minimum supervision
• Team player with strong conceptualization, excellent communication and writing skills.
• Perform necessary site visit for investigation when require
• Ability to work on weekends when require
• Preferably candidates with investigation/analytic background
• Good business acumen for problem solving
• Confident to deal with a range of stakeholders
• Excellent time management skills and ability to prioritise a demanding workload.
• Candidates with Law Enforcement backgrounds are welcomed.
*We regret that only shortlisted candidates will be notified.
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Oct 20th, 2022 12:00AM
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Senior Manager / Assistant Vice President, Digital (Enterprise)
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Open
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StarHub Green
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Sep 22nd, 2022 12:00AM
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Senior Manager / Assistant Vice President, Digital (Enterprise)
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Date: 22-Sep-2022
Location:
StarHub Green
#job-location.job-location-inline {
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Company:
StarHub Ltd
Job Purpose StarHub Enterprise Business Group (EBG) is undergoing a digital transformation in the way we interact with customers. Candidate will be responsible for the development, implementation and operationalization of EBG’s Digital Strategy to enable customers to discover, buy, provision and manage their services online.
Responsibilities
• Create and drive the EBG digital-native, scaled customer experience and growth strategy in collaboration with EBG leadership and business functions.
• Provide a strong and critical voice for external and internal users, and good design, owning the end-to-end user experience and digital business outcomes for the EBG.
• Conduct digital landscape research and opportunity analysis (for example, on customer engagement, or service operations) to explore, develop and assess priorities.
• Co-create and execute new digital-first service strategies, value propositions, commercial models, partnership opportunities to build scale and uplift revenue.
• Maintain and prioritise the backlog and development roadmap for the EBG StarHub Business Manager App and My Business Account web portal – functional and UI/UX requirements – to increase adaption of digital services with enterprise customers.
• Develop EBG’s e-commerce capability to expand the portfolio of services available for enterprise customers to transact across the customer life-cycle (add, change, disconnect) online.
• Define the framework for basic digital hygiene factors to be implemented across EBG.
• Align with other StarHub divisions to ensure consistency of branding and corporate messaging. Work closely with the StarHub Digital team to ensure the EBG design system is kept updated and consistent in StarHub design elements
• Ensure consistency, dependencies from App and Web Portal are aligned with and across the other StarHub divisions.
• Provide requirements to StarHub Information Systems Division to ensure their development and operations support the EBG Digital strategy.
Requirements
• Degree in related field with more than 10 years of working experience in a B2B Digital Lead role, preferably in the IT, Software or Telco industry.
• Experience in delivering IT transformation projects is desirable, especially where these are for BSS solutions in a telco environment.
• Experience in maintaining and running division level products is required
• Familiar with Agile methodologies (such as Scrum, Scaled Agile Framework - SAFe) and design thinking. Professional Scrum and/or SAFe certification preferred.
• Self-motivated individual with the ability to take ownership and multitask in a fast paced and challenging environment
• Ability to demonstrate experience in managing diverse groups of stakeholders
• Excellent interpersonal and communication skills with proven ability to influence all levels of stakeholders
• Proficient on MS Project, Excel, PowerPoint, SharePoint
• Attention to detail is a must, coupled with a "roll-up-your-sleeves can-do” attitude.
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Oct 20th, 2022 04:49PM
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Oct 20th, 2022 04:49PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Sep 22nd, 2022 12:00AM
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Assistant Manager, Media Operations (Sports)
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Open
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StarHub Green
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Aug 24th, 2022 12:00AM
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Assistant Manager, Media Operations (Sports)
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Date: 24-Aug-2022
Location:
StarHub Green
#job-location.job-location-inline {
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Company:
StarHub Ltd
Assistant Manager, Media Operations (Sports)
The Assistant Manager, Media Operations (Sports) is responsible for facilitating and maintaining relationships between StarHub and vendors for functions related to Sports channel operation. The sports afficionado who knows the rules of sports, with Premier League, Cricket and World Cup in particular, is expected to also possess a deep knowledge of the broadcast media industry. A major part of the role involves monitoring the performance standards of the vendors and tracking of spending. Another key function is to oversee the sports highlights generated by AI platform. The assistant manager is a natural self-starter who is comfortable working in a fast-paced environment, alongside multiple departments to manage operational workflow. Due to remote production needs, working the swing shift into the late evening and weekends may be required.
• Monitor performance of vendors on a day-to-day basis, ensuring SLA is met and that reporting is accurate.
• Work cross functionally to manage operational workflow and communicate effectively across all levels.
• Strategize and oversee sports highlights auto generated by AI that are published to OTT
• Manage overall Sports content promotion strategy across all StarHub channels
• Assist to build a pool of vendors to ensure competitiveness in the market.
• Track payment schedules to ensure compliance to company requirements
Skills & Experience
• Degree or Diploma in Sports Management/Mass communications or equivalent
• Min. with 4 years of experience in Sports broadcast industry, preferably managing projects and able to adapt to the use of AI system
• Manage project delivery and ensuring that they are completed on time and within budget.
• Lead in project meetings with relevant stakeholders, contracting parties and other committees.
• A keen eye with attention to detail and possess basic video editing skills
• Independent worker with excellent problem-solving and organizational skills
• Knowledge of IMDA broadcast guidelines
• Able to respond well under pressure and adhere to strict deadlines
• Able to work in a fast-paced, constantly evolving, team environment
• Able to work the swing shift
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Sep 21st, 2022 10:39PM
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Sep 21st, 2022 10:39PM
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StarHub
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sgx:cc3
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careers.starhub.com
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careers.starhub.com
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Sep 22nd, 2022 12:00AM
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Assistant Manager, New Business Incubation
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Open
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StarHub Green
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Aug 24th, 2022 12:00AM
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Assistant Manager, New Business Incubation
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Date: 24-Aug-2022
Location:
StarHub Green
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Company:
StarHub Ltd
Job Description The Assistant Manager for Incubation is responsible for incubating new business ideas. In service of this, they will:
Monitor and analyse upcoming trends in industry locally and globally to identify market opportunities and threats, and inform development of adjacent new businesses.
Scout for emerging technologies with a focus on developing viable business models for commercialisation.
Engage industry partners and potential customers (e.g. through surveys, low-fi prototypes, workshops, etc.), to provide objective validation of demand and opportunity for new business proposals.
Bring new business ideas to decision-making committees to drive decisions.
Provide product teams with insights that inform successful product development.
This candidate should ideally have strong understanding of the lean startup development process, experience with prototyping tools, strong communication skills, empathy for end-consumers, and good commercial sense.
Responsibilities Incubation
Gather and assess information on regional and global technological trends and competitive dynamics to help inform our product roadmap across new product lines and markets.
Engage potential partners and customers to objectively validate demand and opportunity sizing in adjacent / untested business areas (e.g. in Fintech, Metaverse, Blockchain, XR etc.).
Generate a pipeline of validated ideas and business models that are put up for debate and approval at relevant fora.
Lead funding approval processes to kickstart product development.
Innovation
Provide regular insights and analysis to management on opportunities for new business / business growth.
Spark and grow a culture of experimentation and ideation, and of learning fast and failing fast when it comes to product / service development.
Partnerships
Establish and strengthen working relationships with strategic partners that can provide access to new technologies or markets.
Qualifications
Degree in Computer Science, Business, or related fields with at least 5 years of working experience in Innovation or Product Management
Experience in Fintech or payments domains will be advantageous
Strong understanding of Zero to One strategy, and the lean startup development process
Apply commercial acumen and empathy for end-consumers to derive insights that drive new business creation
Experience with prototying tools (e.g. Balsamiq/Invision/Figma/Adobe XD etc.)
Strong knowledge of agile methodologies
Self-starter with a good sense of judgment and structured thinking
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Sep 21st, 2022 10:39PM
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Sep 21st, 2022 10:39PM
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StarHub
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