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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
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Jan 8th, 2023 12:00AM
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Client Services Manager
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Open
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RAKUTEN MARKETING BRAZIL LTDA.
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BR - Rua Nicolas Boer
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BRA
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Dec 9th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p>Rakuten was founded in 1997 and is the world’s first successful merchant-focused e-commerce marketplace. Rakuten now encompasses over seventy businesses worldwide spanning e-commerce, digital content, communications and fintech that reach more than 1 billion members around the globe.</p><p></p><p>You may have seen our logo as sponsors, on the jerseys of FC Barcelona or The Golden State Warriors who won the 2022 NBA Championship or that we were awarded Gold at The Best in Biz Awards for being the best Large Company to work at in 2021.</p><p></p><p>Rakuten Advertising is the marketing and advertising arm of Rakuten, focused on helping the world’s leading brands find new customers and maximise the returns from their advertising budgets.</p><p></p><p><b>Key Responsibilities</b></p><p></p><p><b>Client management</b></p><p></p><ul><li>Managing a team of Mid-Market and SMB clients</li><li>Taking on the senior role on accounts that your team members work on them and guiding them on the day to day execution of those clients. </li><li>Ability to build, present and coordinate the delivery of top key clients strategies.</li><li>Lead a team of Account Manager and Senior Account Specialists</li><li>Using analytical skills to make strategic decisions to help clients meet their goals</li><li>Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets</li><li>Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information</li><li>Retain existing clients and manage dispute resolution</li></ul><p></p><p><b>Team management</b></p><p></p><ul><li>Provide leadership to direct reports, motivate individuals to high performance</li><li>Responsible for the performance development of team members</li><li>Hold weekly meetings with team members to review work flow, help them work through challenges and identify areas they can receive additional support and from whom</li><li>Go to for knowledge and support for the wider CS team</li></ul><p></p><p><b>Administrative</b></p><p></p><ul><li>Regularly review contracts to understand contracts and billing mechanisms</li><li>Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed</li><li>Owning revenue and forecasting for own client portfolio</li><li>Maintain documentation of client performance and activities in internal systems</li></ul><p></p><p><b>Collaboration</b></p><p></p><ul><li>Encourage and enable collaboration across the client services teams</li><li>Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories</li><li>Work closely with publisher services to identify partnership opportunities to grow our business</li><li>Working closely with Analytics’ team to help interpret data and build more effective strategies.</li><li>Working on 1-2 projects a year with this team to further advance our ability to service and advise the wider portfolio of clients.</li><li>Working closely with the marketing to create materials to support the business as well as push business events. Working on 1-2 projects per year.</li><li>Work with other channel counterparts to provide full Rakuten Advertising experience to clients</li><li>Plan communication activities for your account’s campaigns, alongside MarCom team</li><li>Developing, maintaining, and extending relationships internally and externally</li></ul><p></p><p><b>Strategy and planning</b></p><p></p><p>Work with senior management to execute departmental strategy in line with agreed objectives</p><p></p><p><b>MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)</b></p><p></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>Technical</b></p><p></p><p><b>Basic Requirements:</b></p><ul><li>5+ years of digital marketing experience including client service (agency, client or consulting)</li><li>Strong understanding of Rakuten Advertising products and how clients can utilise these</li><li>BA degree in a Marketing field preferred</li><li>Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint</li><li>Experience in strong client relationships, reinforced by building trust, advising and upselling</li><li>Good project management skills</li><li>Web literate (tracking analytics and methods)</li><li>Intermediate/Advanced English</li></ul><p></p><p><b>Must Haves</b></p><ul><li>English as second language</li><li>Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.</li><li>Leadership skills plus experience leading teams</li><li>Strong customer services skills: Negotiation, diplomacy, able to translate client requirements</li></ul><p></p><p><b>Nice to have</b></p><ul><li>Affiliate market experience</li></ul><p></p><p><b>Personal Effectiveness</b></p><p></p><ul><li>Highly organised, self-motivated, good time-management, able to prioritise</li><li>Think creatively, has a problem-solving approach and uses professional judgment</li><li>Proactive - continually looking for ways to grow and improve within own role</li><li>Work well under pressure and to tight deadlines</li><li>Inquisitive approach to continuously learning on the job</li></ul><p></p><p></p><p><b>Communication</b></p><p></p><ul><li>Strong customer services skills: Negotiation, diplomacy, able to translate client requirements</li><li>into technical specifications</li><li>Excellent written and verbal communication</li><li>Confident interpersonal skills</li></ul><p></p><p><b>Results focus</b></p><p></p><ul><li>Detail-orientated</li><li>Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.</li><li>Proof that you can set and surpass KPI targets</li></ul><p></p><p><b>Teamwork</b></p><p></p><ul><li>Reliable and able to work independently on targets</li><li>A real team player that is able to integrate and work closely with an enthusiastic team</li><li>A proven track record of managing or mentoring team member</li></ul><p></p><p><b>Understanding of business</b></p><p></p><p>Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing</p><p></p><p></p><p>We believe that our differences make us stronger and that all voices should be heard and valued across our community.</p><p></p><p>We embrace diversity and strive to instil our internal and external brand with our founding Shugi principles.</p><p></p><p>Through our volunteer activities and relationships, we empower the world to advance social innovation, societal sustainability and humanitarian efforts.</p><p></p><p>#LI-MD1</p><p></p><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Languages:</b></p>English (Overall - 3 - Advanced), Portuguese (Overall - 4 - Fluent)
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Jan 8th, 2023 05:34PM
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Jan 8th, 2023 05:34PM
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Rakuten
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Consumer Services
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General Retailers
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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
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Jan 8th, 2023 12:00AM
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Junior Specialist, Operations Support
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Open
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RAKUTEN MARKETING BRAZIL LTDA.
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Sao Paulo_Remote
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BRA
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Jan 5th, 2023 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p>Rakuten was founded in 1997 and is the world’s first successful merchant-focused e-commerce marketplace. Rakuten now encompasses over seventy businesses worldwide spanning e-commerce, digital content, communications and fintech that reach more than 1 billion members around the globe.</p><p></p><p>You may have seen our logo as sponsors, on the jerseys of FC Barcelona or The Golden State Warriors who won the 2022 NBA Championship or that we were awarded Gold at The Best in Biz Awards for being the best Large Company to work at in 2021.</p><p></p><p>Rakuten Advertising is the marketing and advertising arm of Rakuten, focused on helping the world’s leading brands find new customers and maximise the returns from their advertising budgets.</p><p><b>Summary</b><br />Responsible for analysing detailed operational information for a variety of clients across the advertising network. Perform quality audits and data reconciliation to a high degree of quality. Ensure application of network and advertiser rules in support of areas like compliance monitoring, payment reconciliation, partnership quality analysis, and more. Identify patterns using a mix of collected data and your own analysis. Provide expertise and direction on tooling and process capabilities.<br /><br /><b>Requirements</b></p><ul><li>English fluency (at least Upper-Intermediate)</li><li>Detail-oriented, thorough, and meticulous</li><li>Attention to detail in order to identify and analyse errors</li><li>Strong time management and self-organisation skills and ability to meet predetermined timeframes</li><li>Ability to work independently and with a team</li><li>Ability to accurately interpret complex documents and online policies</li><li>Basic understanding of HTML structure, ecommerce compliance, or invoicing is a plus; however, training will be provided</li></ul><p></p><p><b>Responsibilities</b></p><ul><li>Discover and monitor advertisers’ information on websites and internal platforms utilising internal tooling</li><li>Audit publisher websites, social media presences, and submitted data to ensure compliance</li><li>Analyse existing data and augment with additional data collection and analysis where appropriate</li><li>Maintain and build ongoing audit templates and ad-hoc audit templates</li><li>Create new and keep existing written documentation up to date</li><li>Propose improvements of system and process</li></ul><p></p><p>We believe that our differences make us stronger and that all voices should be heard and valued across our community.</p><p></p><p>We embrace diversity and strive to instil our internal and external brand with our founding Shugi principles.</p><p></p><p>Through our volunteer activities and relationships, we empower the world to advance social innovation, societal sustainability and humanitarian efforts.</p><p></p><p><span><span>#LI-WL</span></span></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Languages:</b></p>English (Overall - 3 - Advanced), Portuguese (Overall - 4 - Fluent)
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Jan 8th, 2023 05:34PM
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Jan 8th, 2023 05:34PM
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Rakuten
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Consumer Services
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General Retailers
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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
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Jan 8th, 2023 12:00AM
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Android Developer
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Open
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Ebates Canada, Inc.
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CN-Yonge Sheppard Center
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CAN
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Dec 9th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p><b>JOB DESCRIPTION</b></p><p>Rakuten Rewards Canada is looking for an Android Software Engineer to join our rapidly growing engineering team and help us continue to design and build the best shopping experience on Android phones. We’re an international team spanning across 3 continents responsible for building software used by hundreds of millions of users. Working within a Squad structure, you will collaborate with product, design and engineering teammates to build and maintain our next generation of Android applications while identifying and fixing application bottlenecks, maintaining the core code and updating applications published on the Google Play Store.</p><p></p><p><b><span>KEY RESPONSIBILITIES</span></b></p><ul><li>Design and implement our flagship Android app which is used by hundreds of thousands of users every day</li><li>Collaborating with the design team to define app features</li><li>Ensuring applications meet and surpass all quality and performance specifications</li><li>Identifying potential problems and resolving application bottlenecks</li><li>Publishing applications in the Google Play Store</li><li>Maintaining technical debt and refactoring of the application</li><li>Designing and implementing application updates</li><li>Work with backend engineers to develop robust end to end features</li></ul><p></p><p><b><span>MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities) </span></b></p><ul><li>Bachelor’s degree in Computer Science, Software Engineering, or comparable experience</li><li>2+ years building native applications for Android devices</li><li>Proficient with Java and knowledge of Android design patterns</li><li>Experience with integrating back-end services</li><li>Experience working with other Android developers as part of a team</li><li>Proficient with GIT</li><li>Familiarity with push notifications, APIs and cloud messaging</li><li>Experience with continuous integration</li></ul><p></p><p><b>RAKUTEN SHUGI PRINCIPLES</b></p><p>Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.</p><ul><li><b>Always improve, always advance.</b> Only be satisfied with complete success - Kaizen.</li><li><b>Be passionately professional.</b> Take an uncompromising approach to your work and be determined to be the best.</li><li><b>Hypothesize - Practice - Validate - Shikumika.</b> Use the Rakuten Cycle to success in unknown territory.</li><li><b>Maximize Customer Satisfaction.</b> The greatest satisfaction for workers in a service industry is to see their customers smile.</li><li><b>Speed!! Speed!! Speed!! </b>Always be conscious of time. Take charge, set clear goals, and engage your team.</li></ul><p></p><p>#LI-AR1</p>
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Jan 8th, 2023 05:33PM
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Jan 8th, 2023 05:33PM
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Rakuten
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Consumer Services
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General Retailers
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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
|
Jan 8th, 2023 12:00AM
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Dev Ops Engineer
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Open
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Ebates Canada, Inc.
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CN-Yonge Sheppard Center
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CAN
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Dec 9th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p>Rakuten Rewards is looking for a DevOps Engineer in the Production Engineering (PE) organization. The PE organization in Rakuten Rewards is a DevOps Discipline with a mission of delivering innovative, automated, self-service infrastructure using cost effective technologies to meet the objectives of autonomous product development teams (Tribes & Squads).</p><p></p><p>KEY RESPONSIBILITIES</p><ul><li>Work with the team to design and implement Infrastructure as a Code (IaC) GitOps workflow with Terraform in a secure, robust and scalable way.</li><li>Improve the infrastructure automation to shorten lead time for changes.</li><li>Works with the team to define and implement policy as code to improve the quality and security of Kubernetes and Terraform code.</li><li>Works with the team to design and implement Infrastructure Testing Framework.</li><li>Works with the team to design and implement common Terraform modules.</li><li>Identify process improvements and opportunities for automation.</li><li>Available for on-call rotation schedule.</li></ul><p></p><p>MINIMUM REQUIREMENTS </p><ul><li>Must be passionate about learning, automation, challenge the status quo and develop innovative solutions to solve business problems.</li><li>Sound principles of web technologies, large scale operations intuition, understanding of highly available and performant system cloud architecture.</li><li>Working knowledge in CloudFormation, Terraform or similar to provision infrastructure using code.</li><li>Basic knowledge/experience in Linux fundamentals and scripting</li><li>Familiar with CI/CD tools such as Jenkins, GitHub Actions</li><li>Golang or python programming skill is a plus.</li></ul><p></p><p>QUALIFICATION REQUIREMENTS </p><ul><li>Bachelor's degree in Computer Science or related field of study.</li><li>1+ year(s) of experience as full-time employee <b><i><span>or</span></i></b> 6+ months of experience as intern in DevOps team</li><li>1+ year(s) working experience in one of AWS, GCP or Azure Cloud platform, <b><i><span>or </span></i></b>AWS cloud certification.</li><li>Experience in Terraform is a plus</li><li>Experience in Python/Golang programming is a plus</li></ul><p></p><p>RAKUTEN SHUGI PRINCIPLES</p><p>Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.</p><ul><li><b>Always improve, always advance.</b> Only be satisfied with complete success - Kaizen.</li><li><b>Be passionately professional.</b> Take an uncompromising approach to your work and be determined to be the best.</li><li><b>Hypothesize - Practice - Validate - Shikumika.</b> Use the Rakuten Cycle to success in unknown territory.</li><li><b>Maximize Customer Satisfaction.</b> The greatest satisfaction for workers in a service industry is to see their customers smile.</li><li><b>Speed!! Speed!! Speed!! </b>Always be conscious of time. Take charge, set clear goals, and engage your team.</li></ul><p><span>#LI-AE1</span></p>
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Jan 8th, 2023 05:33PM
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Jan 8th, 2023 05:33PM
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Rakuten
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Consumer Services
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General Retailers
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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
|
Jan 8th, 2023 12:00AM
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Sr. Android Engineer
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Open
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Ebates Performance Marketing, Inc.
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CN-Yonge Sheppard Center
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CAN
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Dec 9th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p><span>Rakuten Rewards is looking for a Senior Android Engineer to join our rapidly growing engineering team and help us continue to design and build the best mobile shopping experience for Android mobile devices. We’re an international team spanning across 3 continents responsible for building software used by millions of users. Working within a Tribe & Squad structure, you will collaborate with product, design and engineering teammates to build and maintain exciting and innovative features focused on enhancing and simplifying the user’s purchase journey.</span></p><p></p><p><b><span>KEY RESPONSIBILITIES</span></b></p><ul><li>Collaborate with product managers, engineers, and designers to brainstorm and implement new features throughout the user’s purchase journey (in-app browser, checkout etc)</li><li>Contribute to our in-app browser library and maintain existing components owned by the team</li><li>Participate in code reviews, architecture reviews, and Android Guild</li><li>Improve code quality over time through fixing bugs, refactoring old code, and improving unit test coverage</li><li>Help Rakuten achieve its mission by making sure it’s accessible and usable by everyone</li></ul><p></p><p><b><span>MINIMUM REQUIREMENTS</span></b></p><ul><li>Experience with Kotlin and knowledge of Android architecture patterns (MVP/MVVM), extra points for Java experience</li><li>Experience with entire product lifecycle duties in an Agile environment</li><li>Proficiency with Git and git development flows</li><li>Familiarity with push notifications, APIs, continuous integration, and cloud messaging</li><li>Experience with integrating with REST and GraphQL back-end APIs </li><li>Excellent critical thinking, problem solving and communication skills</li><li>Solid understanding of Android threading and processing</li></ul><p></p><p><b><span>QUALIFICATIONS:</span></b></p><ul><li>B.S. or M.S. in Computer Science or related experience</li><li>Minimum 4 years of application development experience</li><li>Strong communication and presentation skills</li><li>Experience with Jetpack Compose or other declarative UI frameworks a plus</li><li>Experience working in design systems a plus</li><li>Experience working on browser or in app browser technologies a plus</li><li>Experience working with other Android developers as part of a team a plus</li><li>Knowledge of Accessibility (a11y) best practices a plus</li></ul><p></p><p><b>RAKUTEN SHUGI PRINCIPLES</b></p><p>Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.</p><ul><li><b>Always improve, always advance.</b> Only be satisfied with complete success - Kaizen.</li><li><b>Be passionately professional.</b> Take an uncompromising approach to your work and be determined to be the best.</li><li><b>Hypothesize - Practice - Validate - Shikumika.</b> Use the Rakuten Cycle to success in unknown territory.</li><li><b>Maximize Customer Satisfaction.</b> The greatest satisfaction for workers in a service industry is to see their customers smile.</li><li><b>Speed!! Speed!! Speed!! </b>Always be conscious of time. Take charge, set clear goals, and engage your team.</li></ul><p></p><p>#LI-AR1</p>
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Jan 8th, 2023 05:33PM
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Jan 8th, 2023 05:33PM
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Rakuten
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Consumer Services
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General Retailers
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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
|
Jan 8th, 2023 12:00AM
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Software Engineer
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Open
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Ebates Performance Marketing, Inc.
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CN-Yonge Sheppard Center
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CAN
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Dec 9th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p>Rakuten Rewards is looking for a Senior Software Engineer with a proven track record of quickly delivering high quality working code to production. At Rakuten Rewards, you’ll experience the best of both worlds, a large profitable multinational company with small teams working in an agile methodology. Working with the Bastion team, you will be responsible for the security, data governance, and legal compliance, protecting millions of member accounts. </p><p></p><p>We are currently in the beginning stages of taking our existing monolithic application and decomposing it into microservices, and microsites, to allow for autonomous teams to get changes into production faster. The right candidate will know the reasons we are moving in this direction, have gone through this kind of transition before, and will be excited about contributing to a new foundation for our company. If you are the type of person who is willing to roll up their sleeves and tackle any problem to meet the sprint goal, then please read on and apply. </p><p></p><p>KEY RESPONSIBILITIES</p><ul><li>Develop software solutions by studying information needs; conferring with stakeholders; studying systems flow, data usage and work processes; investigating problem areas; following the software development lifecycle </li><li>Work with the team to develop product architecture (design, documentation, & diagrams), and present it to the engineering organization</li><li>Break work down into concise deliverables with a focus on iterative product delivery </li><li>Produce clean, tested, maintainable code</li><li>Develop libraries, processes, and services that form a compliance and security platform for our other development teams</li><li>Lead by example by implementing industry best practices </li><li>Mentor junior developers and contribute your experience & knowledge to the entire team</li><li>Develop Java backend services running either in EKS or AWS Lambda</li><li>Develop micro frontend websites using React</li></ul><p></p><p>MINIMUM REQUIREMENTS </p><ul><li>Demonstrated experience with SOA concepts, principles, and patterns required. You have opinions on these from lessons learned.</li><li>Experience with Agile methodologies (e.g. Scrum, Kanban)</li><li>Experience with cloud native application development (FaaS, Kubernetes, etc.)</li><li>Experience with event driven architectures</li><li>Proficient in writing scalable REST APIs</li><li><span>Strong interpersonal and collaboration skills.</span></li></ul><p></p><p>QUALIFICATION REQUIREMENTS </p><ul><li>B.S. or M.S in Computer Science or equivalent experience</li><li>Min 1-2 years of application development experience</li><li>Excellent understanding of coding fundamentals (e.g. SOLID)</li><li>Possesses excellent written and verbal communication skill</li></ul><p></p><p>RAKUTEN SHUGI PRINCIPLES</p><p>Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.</p><ul><li><b>Always improve, always advance.</b> Only be satisfied with complete success - Kaizen.</li><li><b>Be passionately professional.</b> Take an uncompromising approach to your work and be determined to be the best.</li><li><b>Hypothesize - Practice - Validate - Shikumika.</b> Use the Rakuten Cycle to success in unknown territory.</li><li><b>Maximize Customer Satisfaction.</b> The greatest satisfaction for workers in a service industry is to see their customers smile.</li><li><b>Speed!! Speed!! Speed!! </b>Always be conscious of time. Take charge, set clear goals, and engage your team.</li></ul>
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Jan 8th, 2023 05:33PM
|
Jan 8th, 2023 05:33PM
|
Rakuten
|
Consumer Services
|
General Retailers
|
|
tyo:4755
|
rakuten.wd1.myworkdayjobs.com
|
rakuten.wd1.myworkdayjobs.com
|
Jan 8th, 2023 12:00AM
|
Sr. Android Engineer
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Open
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Ebates Performance Marketing, Inc.
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CN-Yonge Sheppard Center
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|
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CAN
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Dec 9th, 2022 12:00AM
|
|
<p style="text-align:left"><b>Job Description:</b></p><p>SUMMARY:</p><p>Rakuten Rewards is looking for a Senior Android Engineer to join our rapidly growing engineering team. We’re an international team spanning across 3 continents responsible for building software used by hundreds of millions of users.</p><p>Working within a Squad structure, you will collaborate with product, design and engineering teammates to build, and maintain our next generation of Android applications while identifying and fixing application bottlenecks, maintaining the core code, and updating applications published on the App Store.</p><p>Located in Toronto, you will be working with the Search squad who are responsible for enhancing our search experience in conjunction with other Rakuten Teams across the Americas. By covering over 100 million products and providing analysis and intelligent suggestions, we are looking for a motivated Senior Android Engineer that will own technology decisions, and work collaboratively with their product development partners and team to drive user satisfaction and conversion.</p><p></p><p>KEY RESPONSIBILITIES</p><ul><li>Design and implement our flagship Android app which is used by hundreds of thousands of users every day</li><li>Collaborating with the design team to define app features</li><li>Ensuring applications meet and surpass all quality and performance specifications</li><li>Identifying potential problems and resolving application bottlenecks</li><li>Publishing applications in Play Store</li><li>Maintaining technical debt and refactoring of the application</li><li>Designing and implementing application updates</li><li>Work with server engineers to develop robust end to end features</li></ul><p>MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)</p><ul><li>Experience with integrating back-end services</li><li>Experience working with other Android developers as part of a team</li><li>Experience with entire product lifecycle duties in an Agile environment</li><li>Familiarity with push notifications, APIs and cloud messaging</li><li>Experience with continuous integration</li></ul><p>QUALIFICATION REQUIREMENTS </p><ul><li>Bachelor’s degree in Computer Science, Software Engineering, or comparable experience</li><li>5+ years building native applications for Android devices</li><li>Proficient with Java/Kotlin and knowledge of Android design patterns</li><li>Proficient with Git</li></ul><p>#LI-AR1</p>
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Jan 8th, 2023 05:33PM
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Jan 8th, 2023 05:33PM
|
Rakuten
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Consumer Services
|
General Retailers
|
|
tyo:4755
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rakuten.wd1.myworkdayjobs.com
|
rakuten.wd1.myworkdayjobs.com
|
Jan 8th, 2023 12:00AM
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Content Management Coordinator, Audiobooks
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Open
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Rakuten Kobo Inc.
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ON-Liberty Street
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CAN
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Dec 9th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p><b>Job Description:</b></p><p>Here at Rakuten Kobo Inc. we offer a casual working start-up environment and a group of friendly and talented individuals. Our employees rank us highly in terms of commitment to work/life balance. We realize that for our people to be innovative, creative and passionate they need to feel valued and supported. We believe in rewarding all our employees with competitive salaries, performance based annual bonuses, stock options and training opportunities.</p><p></p><p>If you’re looking for a company that inspires passion, personal, and professional growth – join Kobo and come help us <i>make reading lives better.</i></p><p></p><p><b>The Role: </b></p><p>Rakuten Kobo Inc. is looking for a Content Management Coordinator to join the Content Management team.</p><p></p><p>The Content Management Coordinator will support publishers, distributors, and KWL authors from onboarding and catalogue building, to metadata and pricing investigations, and new product and territory launches. The primary focus of this role will be Kobo’s global English language eBook catalogue, with many opportunities to work with international publishers and grow the catalogue at large. </p><p></p><p>The Content Management Coordinator will gather and maintain data for the purpose of reporting on catalogue health and metadata hygiene to inform future development and publisher relations. Daily tasks include the creation of documentation, the management of ticket queues and content investigations. </p><p></p><p><b>The Person:</b></p><p>The ideal candidate is a person who is a stickler for standards, enjoys untangling metadata problems, and has a passion for sharing their findings with others. You are equally passionate about day to day account management as you are about project launches and tracking; in fact, you understand that the two often go hand in hand. A balance of technical skills and strong communication and organization skills are key for success in this role. You thrive in a fast-paced environment, can adapt to changing priorities, and enjoy taking ownership of your work while supporting a globe-spanning team.</p><p></p><p><b>Key Responsibilities: </b></p><p>Publisher and Distributor Support</p><ul><li>Support mid-to-small English-language publishers, distributors, and KWL authors with metadata and asset delivery education, pricing and sales rights investigations, and other catalogue issues.</li><li>Review and analyze recurring issues/trends with publisher catalogues and communicate recommendations based on findings to internal or external stakeholders</li></ul><p></p><p>Analytics & Reporting</p><ul><li>Create, track, maintain and analyze weekly/monthly statistics and trends for metadata, content performance, while looking for areas for growth and improvement.</li></ul><p></p><p>Catalogue Hygiene and Maintenance</p><ul><li>Perform publisher education and outreach to correct metadata omissions and discrepancies, and apply learnings from analytics and reporting.</li><li>Track metadata status and maintenance progress.</li></ul><p></p><p>Cross-functional Support</p><ul><li>Collaborate with the Vendor Management team and KWL Business team to support author/publisher onboarding, reconfigurations, promotions, and other special projects. </li><li>Collect and report metadata or asset issues/bugs to Product, R&D, or Web teams and suggest solutions for improvement where applicable. Support investigative process where needed.</li><li>Support new product or territory launches through author/publisher onboarding and education, catalogue building, etc.</li></ul><p></p><p><b>Qualifications</b></p><p>Required:</p><ul><li>2+ years experience in publishing industry or similar</li><li>Knowledge of ONIX, MP3s, publishing standards and/or processes. </li><li>Ability to define criteria for process and/or tools improvement</li><li>Excellent organizational skills, strong initiative, and the ability to keep cool under pressure to meet tight deadlines.</li><li>Advanced experience with Excel.</li><li>Experience communicating with external clients is preferred but not required.</li><li>Demonstrated ability to gather, organize, and analyze data.</li><li>Experience with ticketing system, document sharing platforms, task/project management software (JIRA, Asana) is an asset</li><li>Strong written and verbal skills, including good judgment on when to get face-to-face over Zoom, quick message over Slack, or email.</li><li>Ability to work independently with a decentralized team working across borders and time zones </li><li>Comfortable reaching out to team members with questions or if they foresee issues with project delivery</li></ul><p></p><p><b><span>The Perks:</span></b></p><ul><li>Flexible hours and remote working environment</li><li>Full benefits starting from your first day</li><li>Paid Volunteer days, unlimited sick days, and 3% RRSP matching</li><li>Monthly commuting allowance and internet allowance</li><li>Flexible health spending account</li><li>Talent and development training budget</li><li>Free Kobo device + free weekly e-book or audiobook</li><li>Weekly Kobo Tech University sessions</li><li>Maternity/paternity leave top up</li></ul><p></p><p><b><span>About Rakuten Kobo Inc.</span></b></p><p>Owned by Tokyo-based Rakuten and headquartered in Toronto, Rakuten Kobo Inc. is one of the most advanced global e-commerce companies, with the world’s most innovative eReading services offering more than 6 million eBooks and audiobooks to 30 million + customers in 190 countries. Kobo delivers the best digital reading experience through creative innovation, award-winning eReaders, and top-ranking mobile apps. Kobo is a part of the Rakuten group of companies. </p><p></p><p>Rakuten Kobo Inc. is an equal opportunity employer. Accessibility accommodations for candidates with disabilities participating in the selection process are available on request. Any information received related to accommodation needs of applicants will be addressed confidentially. Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted.</p>
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Jan 8th, 2023 05:33PM
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Jan 8th, 2023 05:33PM
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Rakuten
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Consumer Services
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General Retailers
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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
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Dec 25th, 2022 12:00AM
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Client Services Manager
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Open
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RAKUTEN MARKETING BRAZIL LTDA.
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BR - Rua Nicolas Boer
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BRA
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Dec 9th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p>Rakuten was founded in 1997 and is the world’s first successful merchant-focused e-commerce marketplace. Rakuten now encompasses over seventy businesses worldwide spanning e-commerce, digital content, communications and fintech that reach more than 1 billion members around the globe.</p><p></p><p>You may have seen our logo as sponsors, on the jerseys of FC Barcelona or The Golden State Warriors who won the 2022 NBA Championship or that we were awarded Gold at The Best in Biz Awards for being the best Large Company to work at in 2021.</p><p></p><p>Rakuten Advertising is the marketing and advertising arm of Rakuten, focused on helping the world’s leading brands find new customers and maximise the returns from their advertising budgets.</p><p></p><p><b>Key Responsibilities</b></p><p></p><p><b>Client management</b></p><p></p><ul><li>Managing a team of Mid-Market and SMB clients</li><li>Taking on the senior role on accounts that your team members work on them and guiding them on the day to day execution of those clients. </li><li>Ability to build, present and coordinate the delivery of top key clients strategies.</li><li>Lead a team of Account Manager and Senior Account Specialists</li><li>Using analytical skills to make strategic decisions to help clients meet their goals</li><li>Establish and maintain regular and appropriate communication with the key contact(s) for the client through meetings, emails, calls and support tickets</li><li>Grow revenue from existing client relationships - understand client needs/requirements in order to contact with appropriate product/services information</li><li>Retain existing clients and manage dispute resolution</li></ul><p></p><p><b>Team management</b></p><p></p><ul><li>Provide leadership to direct reports, motivate individuals to high performance</li><li>Responsible for the performance development of team members</li><li>Hold weekly meetings with team members to review work flow, help them work through challenges and identify areas they can receive additional support and from whom</li><li>Go to for knowledge and support for the wider CS team</li></ul><p></p><p><b>Administrative</b></p><p></p><ul><li>Regularly review contracts to understand contracts and billing mechanisms</li><li>Troubleshoot client’s technical issues, and file support tech tickets on their behalf if needed</li><li>Owning revenue and forecasting for own client portfolio</li><li>Maintain documentation of client performance and activities in internal systems</li></ul><p></p><p><b>Collaboration</b></p><p></p><ul><li>Encourage and enable collaboration across the client services teams</li><li>Work closely with US/AUS/EU internal counterparts to lead affiliate initiatives across territories</li><li>Work closely with publisher services to identify partnership opportunities to grow our business</li><li>Working closely with Analytics’ team to help interpret data and build more effective strategies.</li><li>Working on 1-2 projects a year with this team to further advance our ability to service and advise the wider portfolio of clients.</li><li>Working closely with the marketing to create materials to support the business as well as push business events. Working on 1-2 projects per year.</li><li>Work with other channel counterparts to provide full Rakuten Advertising experience to clients</li><li>Plan communication activities for your account’s campaigns, alongside MarCom team</li><li>Developing, maintaining, and extending relationships internally and externally</li></ul><p></p><p><b>Strategy and planning</b></p><p></p><p>Work with senior management to execute departmental strategy in line with agreed objectives</p><p></p><p><b>MINIMUM REQUIREMENTS (Knowledge, Skills, Abilities)</b></p><p></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p></p><p><b>Technical</b></p><p></p><p><b>Basic Requirements:</b></p><ul><li>5+ years of digital marketing experience including client service (agency, client or consulting)</li><li>Strong understanding of Rakuten Advertising products and how clients can utilise these</li><li>BA degree in a Marketing field preferred</li><li>Competent in Microsoft Office programmes - particularly Excel (intermediate) and PowerPoint</li><li>Experience in strong client relationships, reinforced by building trust, advising and upselling</li><li>Good project management skills</li><li>Web literate (tracking analytics and methods)</li><li>Intermediate/Advanced English</li></ul><p></p><p><b>Must Haves</b></p><ul><li>English as second language</li><li>Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.</li><li>Leadership skills plus experience leading teams</li><li>Strong customer services skills: Negotiation, diplomacy, able to translate client requirements</li></ul><p></p><p><b>Nice to have</b></p><ul><li>Affiliate market experience</li></ul><p></p><p><b>Personal Effectiveness</b></p><p></p><ul><li>Highly organised, self-motivated, good time-management, able to prioritise</li><li>Think creatively, has a problem-solving approach and uses professional judgment</li><li>Proactive - continually looking for ways to grow and improve within own role</li><li>Work well under pressure and to tight deadlines</li><li>Inquisitive approach to continuously learning on the job</li></ul><p></p><p></p><p><b>Communication</b></p><p></p><ul><li>Strong customer services skills: Negotiation, diplomacy, able to translate client requirements</li><li>into technical specifications</li><li>Excellent written and verbal communication</li><li>Confident interpersonal skills</li></ul><p></p><p><b>Results focus</b></p><p></p><ul><li>Detail-orientated</li><li>Analytical and Strategic Marketing: Demonstrate success in measuring results and setting, meeting, and exceeding aggressive quantitative goals.</li><li>Proof that you can set and surpass KPI targets</li></ul><p></p><p><b>Teamwork</b></p><p></p><ul><li>Reliable and able to work independently on targets</li><li>A real team player that is able to integrate and work closely with an enthusiastic team</li><li>A proven track record of managing or mentoring team member</li></ul><p></p><p><b>Understanding of business</b></p><p></p><p>Strong understanding of digital marketing concepts / solutions, particularly Affiliate Marketing</p><p></p><p></p><p>We believe that our differences make us stronger and that all voices should be heard and valued across our community.</p><p></p><p>We embrace diversity and strive to instil our internal and external brand with our founding Shugi principles.</p><p></p><p>Through our volunteer activities and relationships, we empower the world to advance social innovation, societal sustainability and humanitarian efforts.</p><p></p><p>#LI-MD1</p><p></p><p></p><p></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Languages:</b></p>English (Overall - 3 - Advanced), Portuguese (Overall - 4 - Fluent)
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Dec 25th, 2022 10:21AM
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Dec 25th, 2022 10:21AM
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Rakuten
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Consumer Services
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General Retailers
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tyo:4755
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rakuten.wd1.myworkdayjobs.com
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rakuten.wd1.myworkdayjobs.com
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Dec 25th, 2022 12:00AM
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Dev Ops Engineer
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Open
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Ebates Canada, Inc.
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CN-Yonge Sheppard Center
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CAN
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Nov 25th, 2022 12:00AM
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<p style="text-align:left"><b>Job Description:</b></p><p>Rakuten Rewards is looking for a DevOps Engineer in the Production Engineering (PE) organization. The PE organization in Rakuten Rewards is a DevOps Discipline with a mission of delivering innovative, automated, self-service infrastructure using cost effective technologies to meet the objectives of autonomous product development teams (Tribes & Squads).</p><p></p><p>KEY RESPONSIBILITIES</p><ul><li>Work with the team to design and implement Infrastructure as a Code (IaC) GitOps workflow with Terraform in a secure, robust and scalable way.</li><li>Improve the infrastructure automation to shorten lead time for changes.</li><li>Works with the team to define and implement policy as code to improve the quality and security of Kubernetes and Terraform code.</li><li>Works with the team to design and implement Infrastructure Testing Framework.</li><li>Works with the team to design and implement common Terraform modules.</li><li>Identify process improvements and opportunities for automation.</li><li>Available for on-call rotation schedule.</li></ul><p></p><p>MINIMUM REQUIREMENTS </p><ul><li>Must be passionate about learning, automation, challenge the status quo and develop innovative solutions to solve business problems.</li><li>Sound principles of web technologies, large scale operations intuition, understanding of highly available and performant system cloud architecture.</li><li>Working knowledge in CloudFormation, Terraform or similar to provision infrastructure using code.</li><li>Basic knowledge/experience in Linux fundamentals and scripting</li><li>Familiar with CI/CD tools such as Jenkins, GitHub Actions</li><li>Golang or python programming skill is a plus.</li></ul><p></p><p>QUALIFICATION REQUIREMENTS </p><ul><li>Bachelor's degree in Computer Science or related field of study.</li><li>1+ year(s) of experience as full-time employee <b><i><span>or</span></i></b> 6+ months of experience as intern in DevOps team</li><li>1+ year(s) working experience in one of AWS, GCP or Azure Cloud platform, <b><i><span>or </span></i></b>AWS cloud certification.</li><li>Experience in Terraform is a plus</li><li>Experience in Python/Golang programming is a plus</li></ul><p></p><p>RAKUTEN SHUGI PRINCIPLES</p><p>Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.</p><ul><li><b>Always improve, always advance.</b> Only be satisfied with complete success - Kaizen.</li><li><b>Be passionately professional.</b> Take an uncompromising approach to your work and be determined to be the best.</li><li><b>Hypothesize - Practice - Validate - Shikumika.</b> Use the Rakuten Cycle to success in unknown territory.</li><li><b>Maximize Customer Satisfaction.</b> The greatest satisfaction for workers in a service industry is to see their customers smile.</li><li><b>Speed!! Speed!! Speed!! </b>Always be conscious of time. Take charge, set clear goals, and engage your team.</li></ul><p><span>#LI-AE1</span></p>
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Dec 25th, 2022 10:20AM
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Dec 25th, 2022 10:20AM
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Rakuten
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Consumer Services
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General Retailers
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