bme:sab
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https://www.indeed.com/cmp/tsb-bank/reviews
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Oct 16th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Team Manager
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Birmingham
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GBR
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Generally a good place to work, good benefits and culture
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Generally a good place to work, terms and conditions good. Strict management around absence, which is no bad thing. Good team work and people look out for each other.
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Flexibility
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Bit rigid sometimes
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0.0
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0.0
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4.0
|
4.0
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3.0
|
4.0
|
4.0
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3.0
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Oct 17th, 2022 10:35PM
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Oct 17th, 2022 10:35PM
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Banco Sabadell
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|
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bme:sab
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https://www.indeed.com/cmp/tsb-bank/reviews
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Aug 30th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Administrator
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New Plymouth, Taranaki
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NZL
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Overworked, hierarchical culture, recent benefits improvement
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Work culture and environment has a competitive feel, staff are overworked and underappreciated. Changes are starting to be made but this is a small response and the bigger issues are not being addressed. Staff who work at the company are great and are the main thing that make working there enjoyable.
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Additional leave entitlements (aside from annual leave), flexible working encouraged, career progression opportunities
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Understaffed, stressful, not listened to by management, competitive working environment
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0.0
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0.0
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3.0
|
4.0
|
1.0
|
4.0
|
3.0
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1.0
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Sep 17th, 2022 08:58PM
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Sep 17th, 2022 08:58PM
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Banco Sabadell
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|
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bme:sab
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https://www.indeed.com/cmp/tsb-bank/reviews
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Aug 24th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Personal Banker for TSB
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Swansea
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GBR
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Fun and supportive place to work
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I loved my role at TSB challenging at times, but extremely rewarding and pay is excellent.
There are many benefits to working here and the staff are excellent. Definitely recoment working here.
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Great place to work with excellent benefits
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None
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0.0
|
0.0
|
5.0
|
5.0
|
5.0
|
5.0
|
5.0
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5.0
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Aug 27th, 2022 03:27AM
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Aug 27th, 2022 03:27AM
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Banco Sabadell
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|
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bme:sab
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https://www.indeed.com/cmp/tsb-bank/reviews
|
Aug 17th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Senior Banking and Internet Banking Consultant.
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Sunderland
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GBR
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Senior Banking and Internet Banking Consultant
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Systems are poorly managed, so troubleshooting and issue snagging is a regular part of the job and a regular cause of frustration and anger from customers.
Training is comprehensive, you won't be taught everything, but you'll be taught how to find the information for yourself.
Managers and the senior management team were excellent, though often were missing from the floor, so customers were regularly left on hold while call handlers sought support.
Targets were based on average call handling time, hold times, and time spent in back office. Due to the regular technical issues, a lot of time was spent in back office to report these issues, for which call handlers were regularly penalized. Annual wage increases and bonuses were based on these metrics.
You'll typically start on 1 skill, like 'general banking', and be expected to take on another for each year of service. Many staff hold 3+ skills, however, these come with no wage increase or other benefit and only increase workload.
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Excellent Christmas Parties, Fantastic Work Culture
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Frustrating Shift Pattern, Regular System Issues
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0.0
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0.0
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3.0
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2.0
|
3.0
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2.0
|
3.0
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3.0
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Aug 18th, 2022 03:26AM
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Aug 18th, 2022 03:26AM
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Banco Sabadell
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|
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bme:sab
|
https://www.indeed.com/cmp/tsb-bank/reviews
|
Jul 14th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Desktop Support Engineer
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Gresham street
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GBR
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Hostile place of work
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Hostile place of work, unfriendly.
Also very toxic place of work.
The mananagement is not supportive, theres bad gossip to senior mangers from fellow employee about other employees.
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|
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0.0
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0.0
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1.0
|
1.0
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1.0
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1.0
|
3.0
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1.0
|
Jul 15th, 2022 05:37AM
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Jul 15th, 2022 05:37AM
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Banco Sabadell
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|
|
bme:sab
|
https://www.indeed.com/cmp/tsb-bank/reviews
|
May 31st, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
|
Customer Service Representative
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New Plymouth, Taranaki
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NZL
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All about targets and stats
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In the contact centre you are given a rating each week (so you're compared between others) and they want calls to be an average time while trying to upsell and do banking transactions.
Everything is timed including your break but they're generally understanding especially when you're new.
You need to be able to manage pressure and multitasking while picking up many systems.
|
|
|
0.0
|
0.0
|
3.0
|
3.0
|
3.0
|
2.0
|
4.0
|
3.0
|
Jun 1st, 2022 02:52AM
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Jun 1st, 2022 02:52AM
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Banco Sabadell
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|
|
bme:sab
|
https://www.indeed.com/cmp/tsb-bank/reviews
|
Apr 11th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Money Confidence Expert
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Falkirk
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GBR
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It’s ok
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Met some of the best people working here.
It doesn’t state in job role as such but you do need to make sales once you know what you are doing, in terms of the system and interviewing.
It can be hard to get holidays.
|
|
|
0.0
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0.0
|
2.0
|
3.0
|
2.0
|
2.0
|
2.0
|
3.0
|
Apr 12th, 2022 05:17AM
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Apr 12th, 2022 05:17AM
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Banco Sabadell
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|
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bme:sab
|
https://www.indeed.com/cmp/tsb-bank/reviews
|
Mar 4th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Mortgage consultant
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Gloucester, Gloucestershire
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GBR
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Stressful and poor management
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Telephony Job is very stressful and not managed well. Take advantage of the people who don't speak out. Micromanaged. Management not completely honest and go back on their word. Some employees get away with not contributing to the work only because they are friends with the boss. Lot of admin work outsourced to India and quality of work is appalling which resulted a lot of redundancies.
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Remote wirk
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Stressful
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0.0
|
0.0
|
2.0
|
2.0
|
1.0
|
3.0
|
2.0
|
1.0
|
Mar 5th, 2022 04:43AM
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Mar 5th, 2022 04:43AM
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Banco Sabadell
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|
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bme:sab
|
https://www.indeed.com/cmp/tsb-bank/reviews
|
Feb 15th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
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Senior Quality Assurance Analyst/Test Engineer
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New Plymouth, Taranaki
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NZL
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Great culture and learning experience as they use new technologies to support their upgrades
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Great culture and learning experience as they use new technologies to support their upgrades. Love the people as well as they are really friendly and helpful at all times.
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Great culture, heaps of learnings, new tech, awesome and friendly people, New Plymouth itself is really a beautiful place!
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None
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0.0
|
0.0
|
4.0
|
4.0
|
5.0
|
4.0
|
4.0
|
4.0
|
Feb 16th, 2022 05:15AM
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Feb 16th, 2022 05:15AM
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Banco Sabadell
|
|
|
bme:sab
|
https://www.indeed.com/cmp/tsb-bank/reviews
|
Jan 10th, 2022 12:00AM
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Open
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Open
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Open
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TSB Bank
|
KYC/AML Analyst
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Edinburgh, City of Edinburgh
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GBR
|
Excellent support from managers
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It was a contract job but the interview process is your usual case based ones. The trainers and bank staff are Excellent and very supportive. Get to.learn a lot, the salary package though is on the lower side.
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|
|
0.0
|
0.0
|
5.0
|
3.0
|
4.0
|
3.0
|
3.0
|
4.0
|
Jan 13th, 2022 03:55AM
|
Jan 13th, 2022 03:55AM
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Banco Sabadell
|
|
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