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lon:888
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jobs.888.com
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www.comeet.co
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May 24th, 2019 12:00AM
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Italian Customer Operations Representative
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Open
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888 Group
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Customer Support
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Gibraltar
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Gibraltar
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Gibraltar
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GIB
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May 24th, 2019 12:00AM
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DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximizing their Life Time Valuethrough excellent customer service and daily operational checks and verification.Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.Carry out daily AML and Under-Age checks and take appropriate actions as required.Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).Work as part of the Danish Team alongside the Danish Team Leader and Supervisors and Fraud/Support Teams in relevant operational location.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest Quality of service provided, attainment measured via QA & customer satisfaction surveys.Productivity & First Contact Resolution.Responsible Gaming and Regulatory Compliance.Deposit Conversion.Be under the threshold of fraudulent activity/ CB levels according to targets set by Head of Fraud.Main Relationships:Italian Team LeaderCustomer Relations ManagerItalian RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native level of fluency in Italian and excellent command of English, both verbal and written.Previous proven Customer Service experience.Excellent communication skills and customer focus.Computer literacy and internet know-how/skills.High level of intelligence, reasoning and analytical ability.Ability to comprehend and analyse financial/statistical data.Good negotiation skills and approachable nature.Confident verbal communicator and ability to make decisions.Strong team player, confident and flexible when required.Excellent organisation skills with the ability to meet deadlines.Prioritisation skills.Ability to work under pressure.Willingness to work outside of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in Fraud or Risk Management.Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales Experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills with highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs.Team are required to work five (5) shifts in any given week with 2 days off which maybe split.Note: Bank Holidays are considered normal working days. RequirementsNone
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May 24th, 2019 04:18PM
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May 24th, 2019 04:18PM
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888 Holdings
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lon:888
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jobs.888.com
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www.comeet.co
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May 25th, 2019 12:00AM
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German Member Support Representative
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Open
|
888 Group
|
Customer Support
|
Gibraltar
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Gibraltar
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Gibraltar
|
GIB
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May 21st, 2019 12:00AM
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|
DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service. Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable. Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.To maximise revenue opportunities by offering relevant deposit methods.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Provide translations for the Support Department and any other stakeholder within the company as maybe required. Test new games, products and software if required and provide feedback.Work according to established standards and as part of the Team alongside the Team Leader and Supervisors in relevant operational location.More experienced MSRs may be asked to assist with mentoring new team members.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest quality of service provided, attainment measured via QA & customer satisfaction surveys.Productivity & first contact resolution.Responsible Gaming and Regulatory Compliance.Deposit Conversion.Successful outbound projects.Main Relationships:Team Leader Customer Relations ManagerTeam RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native Level Fluency in German and excellent command of English, both verbal and written.Previous proven customer service experience.Excellent communication skills and customer focus.Computer literacy and internet knowledge/experience.High level of intelligence, reasoning and analytical ability.Good negotiation skills, empathy and an approachable nature.Confident verbal communicator and the ability to take decisions.Strong team player, confident and flexible when required.Excellent organisational skills with the ability to meet deadlinesPrioritisation skills.Ability to work under pressure.Willingness to work out of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales and Outbound experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills, with the highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs. The Team is required to work five (5) shifts in any given week with 2 days off, which may be split. Note: Bank Holidays are considered normal working days. RequirementsNone
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May 25th, 2019 03:29PM
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May 25th, 2019 03:29PM
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888 Holdings
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lon:888
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jobs.888.com
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www.comeet.co
|
May 25th, 2019 12:00AM
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Temporary Portuguese Member Support Representative (10 months)
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Open
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888 Group
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Customer Support
|
Gibraltar
|
Gibraltar
|
Gibraltar
|
GIB
|
May 24th, 2019 12:00AM
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|
DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service. Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable. Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.To maximise revenue opportunities by offering relevant deposit methods.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Provide translations for the Support Department and any other stakeholder within the company as maybe required. Test new games, products and software if required and provide feedback.Work according to established standards and as part of the Team alongside the Team Leader and Supervisors in relevant operational location.More experienced MSRs may be asked to assist with mentoring new team members.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest quality of service provided, attainment measured via QA & customer satisfaction surveys.Productivity & first contact resolution.Responsible Gaming and Regulatory Compliance.Deposit Conversion.Successful outbound projects.Main Relationships:Team Leader Customer Relations ManagerTeam RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native Level Fluency in Portuguese and excellent command of English, both verbal and written.Previous proven customer service experience.Excellent communication skills and customer focus.Computer literacy and internet knowledge/experience.High level of intelligence, reasoning and analytical ability.Good negotiation skills, empathy and an approachable nature.Confident verbal communicator and the ability to take decisions.Strong team player, confident and flexible when required.Excellent organisational skills with the ability to meet deadlinesPrioritisation skills.Ability to work under pressure.Willingness to work out of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales and Outbound experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills, with the highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs. The Team is required to work five (5) shifts in any given week with 2 days off, which may be split. Note: Bank Holidays are considered normal working days. RequirementsNone
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May 25th, 2019 03:29PM
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May 25th, 2019 03:29PM
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888 Holdings
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lon:888
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jobs.888.com
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www.comeet.co
|
May 27th, 2019 12:00AM
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Temporary Spanish Customer Operations Representative (6 months)
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Open
|
888 Group
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Customer Support
|
Gibraltar
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Gibraltar
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Gibraltar
|
GIB
|
May 27th, 2019 12:00AM
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|
DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service and daily operational checks and verification. Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.Carry out daily AML and Under-Age checks and take appropriate actions as required.Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks). Work as part of the Spanish Team alongside the Spanish Team Leader and Supervisors and Fraud/Support Teams in relevant operational location.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest Quality of service provided, attainment measured via QA & customer satisfaction surveysProductivity & First Contact ResolutionResponsible Gaming and Regulatory ComplianceDeposit ConversionBe under the threshold of fraudulent activity/ CB levels according to targets set by Head of FraudMain Relationships:Spanish Team Leader Customer Relations ManagerSpanish RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native level of fluency in Spanish and excellent command of English, both verbal and written.Previous proven Customer Service experience.Excellent communication skills and customer focus.Computer literacy and internet know-how/skills.High level of intelligence, reasoning and analytical ability.Ability to comprehend and analyse financial/statistical data.Good negotiation skills and approachable nature.Confident verbal communicator and ability to make decisions.Strong team player, confident and flexible when required. Excellent organisation skills with the ability to meet deadlines.Prioritisation skills.Ability to work under pressure.Willingness to work outside of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in Fraud or Risk Management.Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales Experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills with highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs.Team are required to work five (5) shifts in any given week with 2 days off which maybe split.Note: Bank Holidays are considered normal working days. RequirementsNone
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May 27th, 2019 05:12PM
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May 27th, 2019 05:12PM
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888 Holdings
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lon:888
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jobs.888.com
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www.comeet.co
|
May 27th, 2019 12:00AM
|
German Member Support Representative
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Open
|
888 Group
|
Customer Support
|
Gibraltar
|
Gibraltar
|
Gibraltar
|
GIB
|
May 27th, 2019 12:00AM
|
|
DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service. Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable. Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.To maximise revenue opportunities by offering relevant deposit methods.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Provide translations for the Support Department and any other stakeholder within the company as maybe required. Test new games, products and software if required and provide feedback.Work according to established standards and as part of the Team alongside the Team Leader and Supervisors in relevant operational location.More experienced MSRs may be asked to assist with mentoring new team members.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest quality of service provided, attainment measured via QA & customer satisfaction surveys.Productivity & first contact resolution.Responsible Gaming and Regulatory Compliance.Deposit Conversion.Successful outbound projects.Main Relationships:Team Leader Customer Relations ManagerTeam RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native Level Fluency in German and excellent command of English, both verbal and written.Previous proven customer service experience.Excellent communication skills and customer focus.Computer literacy and internet knowledge/experience.High level of intelligence, reasoning and analytical ability.Good negotiation skills, empathy and an approachable nature.Confident verbal communicator and the ability to take decisions.Strong team player, confident and flexible when required.Excellent organisational skills with the ability to meet deadlinesPrioritisation skills.Ability to work under pressure.Willingness to work out of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales and Outbound experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills, with the highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs. The Team is required to work five (5) shifts in any given week with 2 days off, which may be split. Note: Bank Holidays are considered normal working days. RequirementsNone
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May 27th, 2019 05:12PM
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May 27th, 2019 05:12PM
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888 Holdings
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|
|
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lon:888
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jobs.888.com
|
www.comeet.co
|
May 27th, 2019 12:00AM
|
Danish Customer Operations Representative
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Open
|
888 Group
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Customer Support
|
Gibraltar
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Gibraltar
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Gibraltar
|
GIB
|
May 27th, 2019 12:00AM
|
|
DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximizing their Life Time Value through excellent customer service and daily operational checks and verification.Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.Carry out daily AML and Under-Age checks and take appropriate actions as required.Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).Work as part of the Danish Team alongside the Danish Team Leader and Supervisors and Fraud/Support Teams in relevant operational location.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest Quality of service provided, attainment measured via QA & customer satisfaction surveys.Productivity & First Contact Resolution.Responsible Gaming and Regulatory Compliance.Deposit Conversion.Be under the threshold of fraudulent activity/ CB levels according to targets set by Head of Fraud.Main Relationships:Danish Team LeaderCustomer Relations ManagerDanish RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native level of fluency in Danish and excellent command of English, both verbal and written.Previous proven Customer Service experience.Excellent communication skills and customer focus.Computer literacy and internet know-how/skills.High level of intelligence, reasoning and analytical ability.Ability to comprehend and analyse financial/statistical data.Good negotiation skills and approachable nature.Confident verbal communicator and ability to make decisions.Strong team player, confident and flexible when required.Excellent organisation skills with the ability to meet deadlines.Prioritisation skills.Ability to work under pressure.Willingness to work outside of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in Fraud or Risk Management.Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales Experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills with highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs.Team are required to work five (5) shifts in any given week with 2 days off which maybe split.Note: Bank Holidays are considered normal working days. RequirementsNone
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May 27th, 2019 05:12PM
|
May 27th, 2019 05:12PM
|
888 Holdings
|
|
|
|
lon:888
|
jobs.888.com
|
www.comeet.co
|
May 29th, 2019 12:00AM
|
Italian Customer Operations Representative
|
Open
|
888 Group
|
Customer Support
|
Gibraltar
|
Gibraltar
|
Gibraltar
|
GIB
|
May 24th, 2019 12:00AM
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|
DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximizing their Life Time Valuethrough excellent customer service and daily operational checks and verification.Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, payment info and checks, withdrawal checks, Responsible Gaming and Regulatory Compliance, Anti-Money laundering and Under-Age prevention checks with external agencies.Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Analyse and investigate accounts raised to relevant Operation Queues/ Reports and take relevant actions on such accounts as required.Perform daily documents checks and deal with negotiations, legal threats, prevention of charge backs and settlement on member accounts as required by both lines of business.Carry out daily AML and Under-Age checks and take appropriate actions as required.Work according to established standards and liaise with the Fraud Dept. in GIB on all Risk related issues (RM deposit declines and/or Chargebacks).Work as part of the Danish Team alongside the Danish Team Leader and Supervisors and Fraud/Support Teams in relevant operational location.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest Quality of service provided, attainment measured via QA & customer satisfaction surveys.Productivity & First Contact Resolution.Responsible Gaming and Regulatory Compliance.Deposit Conversion.Be under the threshold of fraudulent activity/ CB levels according to targets set by Head of Fraud.Main Relationships:Italian Team LeaderCustomer Relations ManagerItalian RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native level of fluency in Italian and excellent command of English, both verbal and written.Previous proven Customer Service experience.Excellent communication skills and customer focus.Computer literacy and internet know-how/skills.High level of intelligence, reasoning and analytical ability.Ability to comprehend and analyse financial/statistical data.Good negotiation skills and approachable nature.Confident verbal communicator and ability to make decisions.Strong team player, confident and flexible when required.Excellent organisation skills with the ability to meet deadlines.Prioritisation skills.Ability to work under pressure.Willingness to work outside of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in Fraud or Risk Management.Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales Experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills with highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs.Team are required to work five (5) shifts in any given week with 2 days off which maybe split.Note: Bank Holidays are considered normal working days. RequirementsNone
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May 29th, 2019 04:01PM
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May 29th, 2019 04:01PM
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888 Holdings
|
|
|
|
lon:888
|
jobs.888.com
|
www.comeet.co
|
May 29th, 2019 12:00AM
|
Temporary Portuguese Member Support Representative (10 months)
|
Open
|
888 Group
|
Customer Support
|
Gibraltar
|
Gibraltar
|
Gibraltar
|
GIB
|
May 27th, 2019 12:00AM
|
|
DescriptionRole Purpose: To ensure the service given to B2C and B2B customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service. Reports To: Team LeaderDepartment: SupportLocation: GibraltarAccountabilities:Maintain the highest standard of quality and quantity of responses on all Customer related topics and aspects of the role – i.e. general account queries, game play, payment and withdrawal queries, Responsible Gaming and Regulatory Compliance as applicable. Perform conversion/retention efforts through promotions, events, bonus offers and various outbound projects via telephone, chat and email.To maximise revenue opportunities by offering relevant deposit methods.Handling all customer related queries via all contact channels (telephone, chat and emails) and escalate sensitive cases according to set procedures.Provide translations for the Support Department and any other stakeholder within the company as maybe required. Test new games, products and software if required and provide feedback.Work according to established standards and as part of the Team alongside the Team Leader and Supervisors in relevant operational location.More experienced MSRs may be asked to assist with mentoring new team members.Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:Highest quality of service provided, attainment measured via QA & customer satisfaction surveys.Productivity & first contact resolution.Responsible Gaming and Regulatory Compliance.Deposit Conversion.Successful outbound projects.Main Relationships:Team Leader Customer Relations ManagerTeam RepresentativesShift ManagersSLS (Second Level Support) TeamKnowledge Skills & Experience:Must have/Essential Skills:Native Level Fluency in Portuguese and excellent command of English, both verbal and written.Previous proven customer service experience.Excellent communication skills and customer focus.Computer literacy and internet knowledge/experience.High level of intelligence, reasoning and analytical ability.Good negotiation skills, empathy and an approachable nature.Confident verbal communicator and the ability to take decisions.Strong team player, confident and flexible when required.Excellent organisational skills with the ability to meet deadlinesPrioritisation skills.Ability to work under pressure.Willingness to work out of set business hours – for example late nights and weekends.Nice to have/ Desirable:Experience in the Online Gaming Sector.Knowledge of CRM systems used by 888.Diplomacy.Ability to go the extra mile.Sales and Outbound experience.Competencies:Excellent Communication and negotiation skills (both verbal and written).Good working knowledge of the Support key functions, procedures and policies.Problem solving, investigative and multi-tasking skills, with the highest attention to detail.Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs. The Team is required to work five (5) shifts in any given week with 2 days off, which may be split. Note: Bank Holidays are considered normal working days. RequirementsNone
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May 29th, 2019 04:01PM
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May 29th, 2019 04:01PM
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888 Holdings
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|
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lon:888
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jobs.888.com
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www.comeet.co
|
May 31st, 2019 12:00AM
|
Sports Support Representative
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Open
|
888 Group
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Customer Support
|
Gibraltar
|
Gibraltar
|
Gibraltar
|
GIB
|
May 28th, 2019 12:00AM
|
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DescriptionRole Purpose: To provide excellent customer service to our Sports betting members.Reports To: Sports Support ManagerDepartment: SupportLocation: GibraltarAccountabilities:The role of the Sports MSR is to provide email, phone support and chat for all members for our Sports brand.You will carry out daily analysis of Sports figures and statistics.To provide service that is oriented towards gaining additional members and to retain existing customers. You will also be required to assist on our website (e.g. translations) to enhance communications and operations between our members and our Company.Additionally, to assist with relevant outbound calls where required and other similar projects.You will be the first line of contact for our Sports members, therefore, promoting our 888Sport and to present the Company in the most professional and personal manner possible, thus ensuring the satisfaction of customers.Key Performance Indicators:Ensure queries from Sports customers are thoroughly dealt with and resolved in a special time frame.Bilingual representatives will answer phone calls of the language they support as priority.Representatives should work independently and use their own initiative.Bilingual representatives may be required from time to time to assist the website with the translation of documents, manuals or messages.Representatives must promote the interests and welfare of the Company at all times.Main Relationships:Working alongside other Representatives and Managers, and reporting directly to the Sports Support Manager.Technical Skills Required:Computer skills, especially MS Office programs.Knowledge of internal systems (like Boss) is a great advantage.Knowledge Skills & Experience:Must have/Essential Skills:Customer service experience.Knowledge of the Sporting world, especially in own country.Numeric and analytical.Computer literate, particularly on the internet and MS Office.Fluent in oral and written English.Excellent verbal communicator.Good interpersonal skills.Trustworthy.Self-starter and able to use own initiative.Pro-active.Attention to detail.No restrictions to working in Gibraltar.Nice to have/ Desirable:Previous experience in Sports related position.Experience in outbound phone calls.Team working experience.Able to work under pressure.Wanting to progress within the team.Competencies:Customer focused.Experience of call centre and Sports betting.Good interpersonal and communication skills.Must be numeric and possess analytical skills.Responsible.Flexible with working hours.Working Hours:The Support Department operates a variety of 8-hour shifts according to business needs.The Team is required to work five (5) shifts in any given week with 2 days off, which may be split.Note: Bank Holidays are considered normal working days. RequirementsNone
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May 31st, 2019 04:37PM
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May 31st, 2019 04:37PM
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888 Holdings
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lon:888
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jobs.888.com
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www.comeet.co
|
Jun 2nd, 2019 12:00AM
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Administrator/Driver
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Open
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888 Group
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Finance
|
Gibraltar
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Gibraltar
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Gibraltar
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GIB
|
Jun 2nd, 2019 12:00AM
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DescriptionRole Purpose: Assisting the Admin & Facilities Manager with administration duties, including reception. Shuttle service/driving duties.Reports To: Admin & Facilities ManagerDepartment: Administration DepartmentLocation: GibraltarAccountabilities:Assisting the Admin & Facilities Manager with administration duties and reception.Answering telephone calls.Ordering stationery & supplies.Arranging courier services.Receiving visitors in reception.Dealing with visitors to the company by way of collecting and dropping off at entertainment venues. Maintenance of company vehicles, which includes cleaning and arranging servicing/repairs.Shuttle service for collection of employees from business flights and holiday flights paid and arranged for by the Company, which arrive at or depart from Malaga, Jerez or Seville.Key Performance Indicators:Dealing with the ordering and receiving of stationery and supplies.Dealing with customer calls and transferring them to the appropriate person where necessary.Reception duties including general administrative tasks within the team, and courier services.Carrying out of the airport shuttle service, ensuring staff members are safe at all times whilst within the company vehicle.Ensuring staff members are delivered to their destinations by the shortest possible routes and allocated timeframes.Ability to perform under pressure and ensure any of the above are completed in a suitably defined timeframe. Handling of small cash float for parking and tolls.Work using initiative with minimal supervision in order to complete tasks.Promote the interest of the Company at all times.Main Relationships:Working alongside other staff members.Reporting directly to the Admin & Facilities Manager.Knowledge Skills & Experience:Customer interaction skills (diplomacy and politeness).Good interpersonal skills.Telephone skills.Ability to work under pressure with minimum supervision.Clean driving licence for A and B Class vehicles. Ability to handle small cash float for travel purposes.Trustworthy.Basic computer skills, including MS Word, Excel, and Outlook.Internet research capabilities.Other language skills an asset as dealing with agencies in Spanish may be necessary.No restrictions to work in Gibraltar.Must be over 25 years of age (for Company vehicle insurance purposes).Competencies:Excellent level of English.Knowledge of Spanish an asset.Computer skills and experience.Interaction with other employees/visitors.Excellent and polite telephone manner.Clean driver’s licence.Car mechanics an asset – maintenance of vehicles a necessity.Carrying out of duties in the most efficient and polite manner.Knowledge and enforcement of traffic laws.High level of trust.High level of communication skills.Team Player.Working Hours:40 hours per week; flexible working hours, and extra hours may be required. RequirementsNone
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Jun 2nd, 2019 12:49PM
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Jun 2nd, 2019 12:49PM
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888 Holdings
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