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jobs.computacenter.com
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jobs.computacenter.com
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Oct 20th, 2022 12:00AM
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Mitarbeiter IT-Helpdesk Kundensupport w/m/d
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Open
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IT Service Desk
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Bremen, DE
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Bremen
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DEU
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Oct 5th, 2022 12:00AM
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Jetzt bewerben »
Jetzt bewerben
Bewerbung starten mit LinkedIn
Jetzt bewerben
Start
Bitte warten...
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Mitarbeiter IT-Helpdesk Kundensupport w/m/d
Standort: Germany - Bremen | Job-ID: 164201 | Geschäftsbereich: IT Service Desk | Hiring Manager: Marko Rosin | Karriere-Level: Berufserfahrene | Interner Jobtitel: GOF First Line Analyst 2
Deine Aufgaben
1st Level Support für unsere Kunden bei technischen Anfragen im Hard- und Softwareumfeld
Bewertung eingehender Störungsmeldungen und aktive Problembehebung anhand vorgegebener Prozesse
Dokumentation eingegangener Störungen und ggf. Weiterleitung an den 2nd Level um die Qualität der Lösung sicherzustellen
Beitrag zur kontinuierlichen Verbesserung unserer Prozesse
Dein Profil
IT-Affinität und technisches Verständnis
Erfahrung in der Windows 10-Umgebung und Microsoft Office
Sehr gute Kommunikationsfähigkeiten (Deutsch und Englisch)
Wünschenswert sind Vorkenntnisse in Active Directory
Bewirb Dich auch, wenn Du nicht alle Voraussetzungen erfüllst. Wir haben Spaß daran, Dich weiterzuentwickeln!
Unsere Benefits
Urlaub – Auszeit gefällig? Mindestens 30 Tage Urlaub plus Brauchtumstage, bezahlten Sonderurlaub und Sabbaticals.
Kultur – Das „Du“ gilt bei uns über alle Ebenen. Wir sind nahbar – und einfach wir selbst.
Team – Du arbeitest in einem spannenden, diversen Team und einer großartigen Community.
Weiterentwicklung – Wir investieren in Dich! Ob interne oder externe Trainings, Fach- oder Managementkarriere, Konferenzen, Events, Mentoring oder Coaching.
Gesundheit – Voller Support von Lebenslagen-Coaching bis Gesundheitstraining
Deine Bewerbung
Wir freuen uns auf Deine Online-Bewerbung, unabhängig von Geschlecht, Alter, sexueller Orientierung, Nationalität, ethnischer und sozialer Herkunft sowie Religion. Bewerbungen von schwerbehinderten Menschen sind bei Computacenter willkommen und werden bei gleicher Eignung bevorzugt berücksichtigt.
Hast Du noch Fragen? Dann wende Dich gern an CORINNA.MUEHL@COMPUTACENTER.COM.
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Jetzt bewerben »
Jetzt bewerben
Bewerbung starten mit LinkedIn
Jetzt bewerben
Start
Bitte warten...
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Oct 20th, 2022 09:45AM
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Oct 20th, 2022 09:45AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Jun 21st, 2022 12:00AM
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Buyer
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Open
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Purchasing & Supply Chain
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Livermore, CA, US, 94551
+1 more…
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Livermore
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CA
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USA
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May 28th, 2022 12:00AM
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Buyer
Apply now »
Date: May 28, 2022
Location:
Livermore, CA, US, 94551
San Francisco, CA, US, 94105
#job-location.job-location-inline {
display: inline;
}
Company:
Computacenter AG & Co. oHG
Position Overview
The Buyer procures hardware, software, supplies and services for the company following established and approved procurement policies and procedures while maintaining good vendor relations.
Duties/Responsibilities
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Responsible for the procurement of materials, services and supplies. Follows up with vendors to confirm orders and make necessary changes.
Responds to internal inquiries regarding purchasing procedures for providing information, direction and/or referral for addressing inquiry.
Work with vendors/ISR’s as needed to process revisions.
Processes Internal purchases following company policy.
Processes Resource requests following contractor process.
Manage purchasing alias/individual emails.
Responsible for entering RMA’s and following up with ISR’s to confirm the receipt of product.
Works with the department manager to develop and maintain policies and procedures for the Procurement practice.
Participates in weekly team/internal meetings.
Participates in creating document and presenting at annual ISR conference.
Perform all other duties and special projects as assigned.
Backs-up the Purchasing Manager as needed.
Embrace and support Computacenter United States Inc.’s mission and core values.
Education & Experience Required
Legally eligible to work in the United States.
Bachelor’s Degree in Accounting, Business or similar preferred.
3 years of technology purchasing required.
Skills & Competencies
Requires a degree of technical knowledge.
Requires the use of initiative and independent judgment.
Ability to work and succeed in a fast-paced, deadline driven environment while demonstrating teamwork and great communication.
Highly detail-oriented.
Must be able to interact with all levels of the organization.
Excellent computer skills, including Microsoft Excel, Salesforce, or other ERP/CRM systems.
Able to work with minimal supervision.
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: San Francisco
Nearest Secondary Market: Oakland
Apply now »
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Jun 21st, 2022 12:00AM
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Solutions Architect Networking Solutions
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Open
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Sales
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Irvine, CA, US, 92614
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Irvine
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CA
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USA
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May 28th, 2022 12:00AM
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Solutions Architect Networking Solutions
Apply now »
Date: May 28, 2022
Location:
Irvine, CA, US, 92614
#job-location.job-location-inline {
display: inline;
}
Company:
Computacenter AG & Co. oHG
Overview:
The Solution Architect will be a technical Subject Matter Expert (SME). You will be a recognized technical thought leader, capable of ‘big picture thinking’ on a solution area/category, with substantive depth on a few core technical/solution elements. You will bring technical credibility to accounts, present solutions to customers and bring Pre-Sales and go-to-market support to strategic accounts. You will work closely with the Sales Specialist for sales pursuits and pipeline growth. Additionally, you will maintain technical vendor relationship with our key partners and stay abreast of the respective new solutions advancements. This role has a Juniper & Arista datacenter & multi-cloud networking focus.
Responsibilities:
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Provide deep subject matter expertise and have the desire and ability to complete tactical work.
Provide technical marketing, thought leadership and related support.
Understand and deliver the Go to Market (GTM) strategy and bring to fruition.
Engage in key accounts, develop credibility and help build out technical solutions.
Stay current on technical solutions and advancements
Build meaningful partnership with key manufacturers .
Create in-depth technical design documentation and corresponding documents (Technical Presentation, Visio Diagrams, Level of Effort (LOE), and Bill of Materials (BOM).
To attend Customer opportunity / strategy meetings to understand and articulate business and technical strategy for the company and customer.
Provide qualification of designs or opportunities and produce technical architecture/design documentation.
Work closely with Vendors / Partners to keep up-to-date with current and future technologies, products and strategies to manage the ‘cradle to grave’ solution provisions cycle.
Act as Design Authority for nominated key accounts.
Work as technical designer on enterprise scale, mission-critical customer projects.
Work with peers to advise and recommend on future technology and services
Research technology and deliver associated white papers to promote Computacenter’s offerings.
Maintain high level of industry awareness through training and self-development
Engage in, and manage, Customer demonstrations and Proofs of Concept
Development of service offerings, utilizing newly released products having ensured that functionality claims are valid.
Ensure that proposed solutions are valid and meet Customer
Embrace and support Computacenter’s mission and core values.
Education & Experience Required
Bachelor’s in Computer Science, Management Information Systems (MIS) (preferred) or equivalent work experience.
3 – 5 years of presales engineering and solutioning.
Understanding of breadth of technology and adaptable to new technology advancements.
Prior technology implementation experience (preferred).
Expertise in one or more technology discipline such as enterprise infrastructure, data center infrastructure, cyber security, collaboration, Hybrid cloud solutions etc.
Ability to develop and maintain client engagement and deliver solutions architecture presentations.
Strong communication skills (verbal and written).
Vendor Certifications as required
Legally eligible to work in the United States
Skills & Competencies
Overall competency for Enterprise networking solutions
Enterprise Networking and Wireless skills across: Juniper, Cisco, Arista
Ability to design in-depth, complex technical solutions
Relevant industry leading qualification or accreditation in one or more technology
In-depth knowledge of IT Infrastructure technology and its business application
Demonstrable ability to provide input into commercial/technical documents and to develop solution specific business cases
Excellent communication and presentation skills
Industry leading knowledge in specialist Technology area.
Understanding of services methodology.
Vendor Certifications a plus (including CISCO CCNP, Juniper JNCIS, and or VMware VCP)
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. and all of its subsidiaries and affiliates is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles
Apply now »
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Jun 21st, 2022 12:00AM
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First Level Analyst
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Open
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IT Service Delivery/Managed Services
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Dallas, TX, US, 75247
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Dallas
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TX
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USA
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May 28th, 2022 12:00AM
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First Level Analyst
Apply now »
Date: May 28, 2022
Location:
Dallas, TX, US, 75247
#job-location.job-location-inline {
display: inline;
}
Company:
Computacenter AG & Co. oHG
Position Overview
The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands on working within proactive maintenance activities including, daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Computacenter Global Service Desks.
Duties/Responsibilities
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Engage with both technical and non-technical customers through multiple communication channels including but not limited to phone, email, chat, and ServiceNow.
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Implement and make recommendations to improve methodologies, core competencies and processes for the NOC to ensure stable and quality product & service delivery consistent with company objectives and client expectations
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience
Triage and manage customer incidents, requests and problems, vendor engagement, preventative maintenance, etc.; making decisions and escalating when required.
Author, maintain and adhere to process and procedures, documentation/specifications, including technical guides and troubleshooting information.
Proactively monitor and take action on major and minor alarms from various monitoring and event management systems.
Log and document all work in ServiceNow maintaining detailed records regarding incident, request and problem management.
Prioritize and perform "White Glove" resolutions with escalated and/or high visibility incidents.
Participate in the escalation and on-call rotation.
Perform other duties as assigned by management.
Embrace and support Computacenter’s mission and core values.
Education & Experience Required
Legally eligible to work in the United States.
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
Skills & Competencies
Technical aptitude and desire
Intrinsically motivated to learn and succeed
Customer centric mindset
Communication skills (written and verbal)
Detailed analytical thinker
Values and adopts process, but is not paralyzed by it
Possess a strong sense of urgency
Values team success over individual success
Familiarity with modern operating systems, applications, datacenter and cloud technologies. (Windows, Linux, VMWare, AWS, etc. Datacenter Storage and Server experience a plus)
(Growth potential) Ability and desire to write code (PowerShell, Python, JavaScript, etc…) and solve problems programmatically a major plus.
Patient, persistent and favors elegant and reusable codified execution over fast outcomes.
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Apply now »
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Jun 21st, 2022 12:00AM
|
Solutions Specialist 2
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Open
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Sales
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Dallas, TX, US, 75247
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Dallas
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TX
|
USA
|
May 28th, 2022 12:00AM
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|
Solutions Specialist 2
Apply now »
Date: May 28, 2022
Location:
Dallas, TX, US, 75247
#job-location.job-location-inline {
display: inline;
}
Company:
Computacenter AG & Co. oHG
Position Overview
The Solution Specialist 2 is a key partner of the Account Executive/Sales Representative and is responsible for driving the technical strategy and delivering additional revenue from assigned accounts. You will be mapped to several accounts across one or more practices. You will drive opportunities and new relationships within accounts. This opportunity has a datacenter & multi cloud focus.
Duties/Responsibilities
Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Technical sales lead driving opportunities and deals including bringing in the right people and expertise.
Focus on increasing hardware/product and services revenue.
Responsible for and provide oversight for pre-sales deals (engaging the Solution Architects & Post-Sales Team as needed).
Proposal development and collaborate with the Pre-Sales Engineering Teams to develop final quotes and proposals.
Attend customer opportunity / strategy meetings to understand and articulate business and technical strategy for the company and customer.
Provide qualification of designs or opportunities and produce technical architecture/design documentation.
Act as Design Authority for nominated key accounts.
Work as technical designer on enterprise scale, mission-critical customer projects.
Work with peers to advise and recommend on future technology and services.
Ensure that proposed solutions are valid and meet Customer specifications.
Research technology and deliver associated white papers to promote Computacenter’s offerings.
Work closely with Vendors / Partners to keep up-to-date with current and future technologies, products and strategies to manage the ‘cradle to grave’ solution provisions cycle.
Maintain high level of industry awareness through training and self-development
Engage in and manage Customer demonstrations and Proofs of Concept
Development of service offerings, utilizing newly released products having ensured that functionality claims are valid.
Play a pivotal role in ensuring end to end delivery to client.
Embrace and support Computacenter’s mission and core values.
Education & Experience Required
Bachelor’s in Computer Science, Management Information Systems (MIS) (preferred) or equivalent in work experience.
7+ years of experience in designing, developing, configuring, and implementing enterprise diverse solutions from multiple vendors.
5+ years as a presales Technology Generalist and solutioning professional.
Strong interpersonal and communication skills
Able to engage, and interact effectively, with people from many different disciplines.
Excellent written communication skills.
Experience with IT delivery methodologies.
Understanding and Knowledge of IT Trends and Business needs.
Ability to develop and maintain client engagements/relationships.
Develop and deliver solutions architecture presentations.
Vendor Certifications a plus
Legally eligible to work in the United States.
Skills & Competencies
Ability to design in-depth, complex technical solutions
Relevant industry leading qualification or accreditation in one or more technology
In-depth knowledge of IT Infrastructure technology and its business application
Demonstrable ability to provide input into commercial/technical documents and to develop solution specific business cases
Excellent communication and presentation skills, with the ability to present at large internal and external audiences and at board level.
In-depth understanding of service lifecycle.
Ability to lead and organize a large virtual technical team
Good negotiation skill
Excellent people management skills
Industry leading knowledge in specialist Technology area.
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Apply now »
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Jun 21st, 2022 12:00AM
|
First Level Analyst
|
Open
|
IT Service Delivery/Managed Services
|
|
Dallas, TX, US, 75247
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Dallas
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TX
|
USA
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May 31st, 2022 12:00AM
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First Level Analyst
Apply now »
Date: May 31, 2022
Location:
Dallas, TX, US, 75247
#job-location.job-location-inline {
display: inline;
}
Company:
Computacenter AG & Co. oHG
Position Overview
The First Level Analyst will provide technical support for our contact center systems that underpin the Global Service Desk business to handling technical activities performed through Application and Infrastructure Incident, Problem, Request, Change and project tasks. Be hands on working within proactive maintenance activities including, daily checks across all systems. The team is responsible for maintaining and developing the contact center systems that underpin the Computacenter Global Service Desks.
Duties/Responsibilities
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Engage with both technical and non-technical customers through multiple communication channels including but not limited to phone, email, chat, and ServiceNow.
Perform remote installations, upgrades, and repairs using phone, chat, and remote access methods.
Achieve performance targets established by leadership for applicable Key Performance Indicators
Implement and make recommendations to improve methodologies, core competencies and processes for the NOC to ensure stable and quality product & service delivery consistent with company objectives and client expectations
Actively and consistently recommend and support all efforts to improve, simplify, automate and enhance day to day service delivery operations and the client experience
Triage and manage customer incidents, requests and problems, vendor engagement, preventative maintenance, etc.; making decisions and escalating when required.
Author, maintain and adhere to process and procedures, documentation/specifications, including technical guides and troubleshooting information.
Proactively monitor and take action on major and minor alarms from various monitoring and event management systems.
Log and document all work in ServiceNow maintaining detailed records regarding incident, request and problem management.
Prioritize and perform "White Glove" resolutions with escalated and/or high visibility incidents.
Participate in the escalation and on-call rotation.
Perform other duties as assigned by management.
Embrace and support Computacenter’s mission and core values.
Education & Experience Required
Legally eligible to work in the United States.
Comprehensive knowledge of technologies found commonly in an IT workplace: Microsoft OS both Client and Server, Microsoft Office, Web based Application/Interfaces and service delivery management tools such as ServiceNow, along with other applications.
Skills & Competencies
Technical aptitude and desire
Intrinsically motivated to learn and succeed
Customer centric mindset
Communication skills (written and verbal)
Detailed analytical thinker
Values and adopts process, but is not paralyzed by it
Possess a strong sense of urgency
Values team success over individual success
Familiarity with modern operating systems, applications, datacenter and cloud technologies. (Windows, Linux, VMWare, AWS, etc. Datacenter Storage and Server experience a plus)
(Growth potential) Ability and desire to write code (PowerShell, Python, JavaScript, etc…) and solve problems programmatically a major plus.
Patient, persistent and favors elegant and reusable codified execution over fast outcomes.
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Apply now »
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
|
jobs.computacenter.com
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Jun 21st, 2022 12:00AM
|
Lead Engineer
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Open
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IT Service Delivery/Managed Services
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Depew, NY, US, 14043
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Depew
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NY
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USA
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Jun 2nd, 2022 12:00AM
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Lead Engineer
Apply now »
Date: Jun 2, 2022
Location:
Depew, NY, US, 14043
#job-location.job-location-inline {
display: inline;
}
Company:
Computacenter AG & Co. oHG
Overview
This role will sit onsite in Buffalo, NY.
Responsibilities
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Embrace and support Computacenter’s mission and core values.
Education & Experience Required
Legally eligible to work in the United States.
Skills & Competencies
Able to follow instructions and procedures
Proven experience in IT Desktop Service environment.
Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Demonstrates an organized approach to work.
Demonstrates customer service abilities
Routine administrative skills
Good interpersonal skills, basic literacy and numeracy skills
Demonstrates awareness of health and safety at work.
Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: Buffalo
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Jun 21st, 2022 12:00AM
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Sales Order Management Specialist
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Open
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Inside Sales
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Dallas, TX, US, 75247
+4 more…
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Dallas
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TX
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USA
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Jun 2nd, 2022 12:00AM
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Sales Order Management Specialist
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Date: Jun 2, 2022
Location:
Dallas, TX, US, 75247
New York City, NY, US, 10018
Westwood, MA, US, 02090
San Francisco, CA, US, 94105
Irvine, CA, US, 92614
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Company:
Computacenter AG & Co. oHG
Position Overview
The Sales Order Management Specialist is a member of the Inside Sales team and will be responsible for the timely, efficient and accurate (first time right) entry and processing of customer sales orders in the relevant systems and tools. This role will also prepare sales quotation based on pre-agreed criteria, catalogue and instruction from the Inside Sales team. This role will ensure high performance, productive and excellent operational customer service. Sales Order Management specialists will have a flexible mindset and a ‘right first- time’ mentality in everything they do. Close working partnership with Inside Sales teams is essential for the successful delivery of this role. Roles at this level will work under supervision but will be expected to prioritize own workload and ensure tasks are completed within agreed timescales.
Education & Experience Required
Bachelor’s degree (preferred)
1-2 years sales and/or Customer Service experience (preferred)
Legally eligible to work in the United States.
Skills & Competencies
Good knowledge and experience of SAP, MS Office and MS Teams.
Excellent attention to detail.
Strategic thinking and tactical execution skills.
Excellent written and verbal communication skills.
Comfortable communicating with colleagues in different countries where English is not the first spoken language.
Good self-organization and time management skills.
Ability to prioritize and handle multiple requests simultaneously.
Can build trust, be assertive when required and shows initiative and enthusiasm.
Resilience, and able to deal with stressful situations.
Business and financial acumen with strong analytical skills.
Demonstrate an understanding of product supply chains.
Commercially astute.
Team-oriented working and thinking
Professional self-starter able to work independently and collaboratively with others to accomplish goals
Assertiveness and ability to navigate ambiguity
Drives focus on simplifying complex solutions and processes
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Apply now »
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Jun 21st, 2022 12:00AM
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Partner Renewal Specialist
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Open
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Sales
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Dallas, TX, US, 75247
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Dallas
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TX
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USA
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Jun 2nd, 2022 12:00AM
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Partner Renewal Specialist
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Date: Jun 2, 2022
Location:
Dallas, TX, US, 75247
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Company:
Computacenter AG & Co. oHG
Overview:
The Partner Renewal Specialist is the subject matter expert regarding the full lifecycle of high-volume vendor support for quoting and ordering on time renewals. The Renewals Contract Specialist will focus on creating timely quotes and on time orders for assigned partners such as Dell/ EMC/ Cisco. They will be the Subject Matter Expert on quoting and order through the partner and internal toolsets. This requires communication and cooperation with Sales staff and other internal staff to ensure the best possible experience for our customers.
Duties/Responsibilities
Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Run regular reporting (according to standard set) on assigned partner to ensure timely renewal preparation.
Work closely with manufacturer to obtain complete list of contracts for customers coming up for renewal and merge accordingly.
Review and adjust details given by vendor accordingly to provide accurate quote for the customer.
Review and maintain opportunities in Salesforce for partner renewals.
Partners with the business leaders to determine correct pricing for the customer.
Create a quote or quote template for the customer quotes with accurate quoting/ordering details.
Send the quote or quote template to the business leader for presentation to the customer noting any anomalies or questions to the customer that may have been highlighted during the review.
If revisions are requested by the business leader from the customer, then Partner Renewal Specialist will be responsible for making changes in the required SLA.
Receive purchase order from Sales team or Named Account Renewal Manager.
Place the Sales Order under the proper customer entity.
Ensure that customer billing takes place in a timely manner.
Update the Vendor portals and details with necessary information per the customer request.
Other duties as assigned.
In addition to executing on the above list of duties and responsibilities, this position requires you to provide guidance, direction, mentorship and coaching on the same to your team, as well as, to lead, inspire and support your team in support of growing their businesses.
Embrace and support Computacenter’s mission and core values.
Skills & Comptencies
Good knowledge and experience of Salesforce, SAP, MS Office and MS Teams.
Excellent attention to detail.
Good knowledge of the IT industry and an understanding of IT technologies and products.
Comfortable communicating with colleagues in different countries where English is not the first spoken language.
Excellent self-organization and time management skills.
Ability to prioritize and handle multiple requests simultaneously.
Can build trust, be assertive when required and shows initiative and enthusiasm.
Resilience, and able to deal with stressful situations.
Demonstrate an understanding of product supply chains.
Team-oriented working and thinking.
WHY COMPUTACENTER?
Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our customers to source, transform and manage their IT infrastructure to deliver digital transformation, enabling users and their business. Computacenter is a public company quoted on the London FTSE 250 (CCC.L) and employs over 15,000 people worldwide. In US we support some of the country’s best-known businesses with regional headquarters in both San Francisco & New York City and an Integration Center in Silicon Valley. www.computacenter.com/us
WE OFFER A GREAT BENEFITS PACKAGE!
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
There's so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, Computacenter provides an attractive mix of benefit plans to contribute to its employees' good health, future financial security and peace of mind.
You must be authorized to work in the United States.
Computacenter United States Inc. is an Equal Opportunity Employer with a strong commitment to supporting and retaining a diverse and talented workforce.
No AGENCIES, please. We are not obligated to pay any fees for any individuals we decide to hire.
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Apply now »
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Jun 21st, 2022 10:55AM
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Jun 21st, 2022 10:55AM
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Computacenter
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Technology
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Software & Computer Services
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lon:ccc
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jobs.computacenter.com
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jobs.computacenter.com
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Oct 20th, 2022 12:00AM
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Senior Customer Engineer
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Open
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Others
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Telecommuter, ON, CA
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Telecommuter
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ON
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CAN
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Oct 17th, 2022 12:00AM
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Apply now »
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Senior Customer Engineer
Job Description
Key Information
Role Title
Senior Customer Engineer
Location
Duration
Full Time / Non-Exempt
Main Responsibilities
Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements.
Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
Provide Technical Leadership in own specific area of expertise.
Document and reports on work completed to ensure compliance with Company and Customer Procedures.
Contribute to the development of technical procedures and standards to meet business and customer requirements.
Escalate issues in line with company processes to ensure customer demands are met.
Able to communicate on complex issues to meet business and customer requirements to avoid escalations.
Evaluate escalations and resolve appropriately to ensure customer demands are met.
Provide customer service to internal and external customers to ensure consistent experience.
Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.
Identify own development needs in line with business objectives.
Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice.
Embrace and support Computacenter’s mission and core values.
Location
This role will be located at a customer site.
Reporting
This position will report to the Team Manager.
Supervisory Duties
None
Education & Experience Required
Legally eligible to work in the United States.
BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus.
7 years’ experience in IT Service environment.
Skills & Competencies
Works under general supervision. Uses discretion and has awareness of health and safety at work.
Demonstrates analytical and systematic approach to resolving complex problems and assignments.
Takes initiative in identifying and negotiating appropriate development opportunities.
Able to define and follow instructions and procedures
Demonstrates the ability to absorb and apply technical information.
Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role
Ideally certified in appropriate technologies to support business strategy.
Demonstrates an organized approach to work.
Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing.
Proven ability to work under pressure and to tight deadlines.
Routine administrative skills
Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds.
LIMITATIONS AND DISCLAIMER
All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.
Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis.
Apply now »
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Oct 20th, 2022 09:45AM
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Oct 20th, 2022 09:45AM
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Computacenter
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Technology
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Software & Computer Services
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