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nasdaq:aray
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accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
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Nov 3rd, 2022 12:00AM
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Field Service Engineer - San Paulo - Brazil
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Open
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Accuray Incorporated
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Remote - Brazil
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BRA
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Nov 3rd, 2022 12:00AM
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<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><span><span><b>Field Service Engineer – San Paulo-Brazil - This is a field-based position</b></span></span></p><p><span><span><b>Summary:</b></span></span></p><p></p><p><span><span>The Field Service Engineer position is responsible for providing on-site and remote technical support for TomoTherapy and CyberKnife customers. This position is responsible for the onsite management and resolution of customer equipment issues and requesting further TomoTherapy or CyberKnife resources on an as-needed basis to quickly resolve problems. Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients. This position may also involve providing support to customer-employed in-house service personnel.</span></span></p><p></p><p><span><span>The Field Service Engineer may support multiple sites in their geographical location. Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal work days with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray’s service obligations and customer service needs and are subject to change as needs arise.</span></span></p><p></p><p><span><span><b>Essential Duties and Responsibilities:</b></span></span></p><p></p><p><span><span><u>PRODUCT SUPPORT</u></span></span></p><ul><li><p><span><span>Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites</span></span></p></li><li><p><span><span>Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities</span></span></p></li><li><p><span><span>Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention</span></span></p></li><li><p><span><span>Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized</span></span></p></li><li><p><span><span>Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirements</span></span></p></li><li><p><span><span>Maintain complete and timely documentation of work activities</span></span></p></li><li><p><span><span>Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling</span></span></p></li><li><p><span><span>Assist with training other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required</span></span></p></li><li><p><span><span>Work with other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required</span></span></p></li><li><p><span><span>Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing</span></span></p></li><li><p><span><span>Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training</span></span></p></li><li><p><span><span>Assist in the review and development of service documentation</span></span></p></li><li><p><span><span>Assist in identification and development of field support tools and test equipment</span></span></p></li><li><p><span><span>Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance</span></span></p></li></ul><p></p><p><span><span><u>PRODUCT DEVELOPMENT</u></span></span></p><ul><li><p><span><span>Provides feedback for service-related product improvements</span></span></p></li><li><p><span><span>Assist in the development, documentation, and testing of service tools and design updates to the product</span></span></p></li><li><p><span><span>Support project team activities, with attendance at team meetings, representation of field service requirements</span></span></p></li></ul><p></p><p><span><span><b>Qualifications:</b></span></span></p><p><span><span><b>a. Required:</b></span></span></p><ul><li><p><span><span>Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered</span></span></p></li><li><p><span><span>Successful candidates will demonstrate an ability to be a self-starter and have the ability to work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory</span></span></p></li><li><p><span><span>Successful candidates will demonstrate the ability to communicate complex information to a wide range of audiences including executive level management</span></span></p></li><li><p><span><span>Strong system-level troubleshooting skills</span></span></p></li><li><p><span><span>Strong computer skills with an understanding of basic networking</span></span></p></li><li><p><span><span>Strong interpersonal and presentation skills</span></span></p></li><li><p><span>Ability to lift 50 pounds and work a physically active position with frequent climbing of ladders, kneeling, crouching, and crawling.</span></p></li><li><p><span>Fluent in Portuguese</span></p></li><li><p>Able to communicate in English both orally and writting</p></li></ul><p></p><p><span><span><b>b. Preferred or Desired:</b></span></span></p><ul><li><p><span><span>Previous experience in large medical device field service strongly preferred</span></span></p></li><li><p><span><span>Former military experience</span></span></p></li><li><p><span><span>Bachelor’s degree in engineering</span></span></p></li><li><p><span><span>Knowledge of medical linear accelerator or microwave RF systems and computer networks</span></span></p></li><li><p><span><span>Robotics and or electro-mechanical systems service experience </span></span></p></li></ul><p></p><p></p><p>#LI-ML1</p><p>#LI-Remote</p><p><span><span></span></span></p><p></p><ul></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Nov 3rd, 2022 02:39PM
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Nov 3rd, 2022 02:39PM
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Accuray
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Health Care
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Health Care Equipment & Services
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nasdaq:aray
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accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
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Nov 4th, 2022 12:00AM
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Field Service Engineer - San Paulo - Brazil
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Open
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Accuray Incorporated
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Remote - Brazil
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BRA
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Nov 3rd, 2022 12:00AM
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<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><span><span><b>Field Service Engineer – San Paulo-Brazil - This is a field-based position</b></span></span></p><p><span><span><b>Summary:</b></span></span></p><p></p><p><span><span>The Field Service Engineer position is responsible for providing on-site and remote technical support for TomoTherapy and CyberKnife customers. This position is responsible for the onsite management and resolution of customer equipment issues and requesting further TomoTherapy or CyberKnife resources on an as-needed basis to quickly resolve problems. Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients. This position may also involve providing support to customer-employed in-house service personnel.</span></span></p><p></p><p><span><span>The Field Service Engineer may support multiple sites in their geographical location. Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal work days with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray’s service obligations and customer service needs and are subject to change as needs arise.</span></span></p><p></p><p><span><span><b>Essential Duties and Responsibilities:</b></span></span></p><p></p><p><span><span><u>PRODUCT SUPPORT</u></span></span></p><ul><li><p><span><span>Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites</span></span></p></li><li><p><span><span>Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities</span></span></p></li><li><p><span><span>Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention</span></span></p></li><li><p><span><span>Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized</span></span></p></li><li><p><span><span>Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirements</span></span></p></li><li><p><span><span>Maintain complete and timely documentation of work activities</span></span></p></li><li><p><span><span>Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling</span></span></p></li><li><p><span><span>Assist with training other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required</span></span></p></li><li><p><span><span>Work with other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required</span></span></p></li><li><p><span><span>Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing</span></span></p></li><li><p><span><span>Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training</span></span></p></li><li><p><span><span>Assist in the review and development of service documentation</span></span></p></li><li><p><span><span>Assist in identification and development of field support tools and test equipment</span></span></p></li><li><p><span><span>Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance</span></span></p></li></ul><p></p><p><span><span><u>PRODUCT DEVELOPMENT</u></span></span></p><ul><li><p><span><span>Provides feedback for service-related product improvements</span></span></p></li><li><p><span><span>Assist in the development, documentation, and testing of service tools and design updates to the product</span></span></p></li><li><p><span><span>Support project team activities, with attendance at team meetings, representation of field service requirements</span></span></p></li></ul><p></p><p><span><span><b>Qualifications:</b></span></span></p><p><span><span><b>a. Required:</b></span></span></p><ul><li><p><span><span>Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered</span></span></p></li><li><p><span><span>Successful candidates will demonstrate an ability to be a self-starter and have the ability to work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory</span></span></p></li><li><p><span><span>Successful candidates will demonstrate the ability to communicate complex information to a wide range of audiences including executive level management</span></span></p></li><li><p><span><span>Strong system-level troubleshooting skills</span></span></p></li><li><p><span><span>Strong computer skills with an understanding of basic networking</span></span></p></li><li><p><span><span>Strong interpersonal and presentation skills</span></span></p></li><li><p><span>Ability to lift 50 pounds and work a physically active position with frequent climbing of ladders, kneeling, crouching, and crawling.</span></p></li><li><p><span>Fluent in Portuguese</span></p></li><li><p>Able to communicate in English both orally and writting</p></li></ul><p></p><p><span><span><b>b. Preferred or Desired:</b></span></span></p><ul><li><p><span><span>Previous experience in large medical device field service strongly preferred</span></span></p></li><li><p><span><span>Former military experience</span></span></p></li><li><p><span><span>Bachelor’s degree in engineering</span></span></p></li><li><p><span><span>Knowledge of medical linear accelerator or microwave RF systems and computer networks</span></span></p></li><li><p><span><span>Robotics and or electro-mechanical systems service experience </span></span></p></li></ul><p></p><p></p><p>#LI-ML1</p><p>#LI-Remote</p><p><span><span></span></span></p><p></p><ul></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Nov 4th, 2022 02:18PM
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Nov 4th, 2022 02:18PM
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Accuray
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Health Care
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Health Care Equipment & Services
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nasdaq:aray
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accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
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Nov 5th, 2022 12:00AM
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Field Service Engineer - San Paulo - Brazil
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Open
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Accuray Incorporated
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Remote - Brazil
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BRA
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Nov 3rd, 2022 12:00AM
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<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><span><span><b>Field Service Engineer – San Paulo-Brazil - This is a field-based position</b></span></span></p><p><span><span><b>Summary:</b></span></span></p><p></p><p><span><span>The Field Service Engineer position is responsible for providing on-site and remote technical support for TomoTherapy and CyberKnife customers. This position is responsible for the onsite management and resolution of customer equipment issues and requesting further TomoTherapy or CyberKnife resources on an as-needed basis to quickly resolve problems. Timely response to customer requirements is required due to the nature of the equipment and the medical therapy provided to patients. This position may also involve providing support to customer-employed in-house service personnel.</span></span></p><p></p><p><span><span>The Field Service Engineer may support multiple sites in their geographical location. Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal work days with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray’s service obligations and customer service needs and are subject to change as needs arise.</span></span></p><p></p><p><span><span><b>Essential Duties and Responsibilities:</b></span></span></p><p></p><p><span><span><u>PRODUCT SUPPORT</u></span></span></p><ul><li><p><span><span>Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites</span></span></p></li><li><p><span><span>Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities</span></span></p></li><li><p><span><span>Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention</span></span></p></li><li><p><span><span>Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized</span></span></p></li><li><p><span><span>Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirements</span></span></p></li><li><p><span><span>Maintain complete and timely documentation of work activities</span></span></p></li><li><p><span><span>Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling</span></span></p></li><li><p><span><span>Assist with training other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required</span></span></p></li><li><p><span><span>Work with other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required</span></span></p></li><li><p><span><span>Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing</span></span></p></li><li><p><span><span>Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training</span></span></p></li><li><p><span><span>Assist in the review and development of service documentation</span></span></p></li><li><p><span><span>Assist in identification and development of field support tools and test equipment</span></span></p></li><li><p><span><span>Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance</span></span></p></li></ul><p></p><p><span><span><u>PRODUCT DEVELOPMENT</u></span></span></p><ul><li><p><span><span>Provides feedback for service-related product improvements</span></span></p></li><li><p><span><span>Assist in the development, documentation, and testing of service tools and design updates to the product</span></span></p></li><li><p><span><span>Support project team activities, with attendance at team meetings, representation of field service requirements</span></span></p></li></ul><p></p><p><span><span><b>Qualifications:</b></span></span></p><p><span><span><b>a. Required:</b></span></span></p><ul><li><p><span><span>Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered</span></span></p></li><li><p><span><span>Successful candidates will demonstrate an ability to be a self-starter and have the ability to work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory</span></span></p></li><li><p><span><span>Successful candidates will demonstrate the ability to communicate complex information to a wide range of audiences including executive level management</span></span></p></li><li><p><span><span>Strong system-level troubleshooting skills</span></span></p></li><li><p><span><span>Strong computer skills with an understanding of basic networking</span></span></p></li><li><p><span><span>Strong interpersonal and presentation skills</span></span></p></li><li><p><span>Ability to lift 50 pounds and work a physically active position with frequent climbing of ladders, kneeling, crouching, and crawling.</span></p></li><li><p><span>Fluent in Portuguese</span></p></li><li><p>Able to communicate in English both orally and writting</p></li></ul><p></p><p><span><span><b>b. Preferred or Desired:</b></span></span></p><ul><li><p><span><span>Previous experience in large medical device field service strongly preferred</span></span></p></li><li><p><span><span>Former military experience</span></span></p></li><li><p><span><span>Bachelor’s degree in engineering</span></span></p></li><li><p><span><span>Knowledge of medical linear accelerator or microwave RF systems and computer networks</span></span></p></li><li><p><span><span>Robotics and or electro-mechanical systems service experience </span></span></p></li></ul><p></p><p></p><p>#LI-ML1</p><p>#LI-Remote</p><p><span><span></span></span></p><p></p><ul></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Nov 5th, 2022 02:33PM
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Nov 5th, 2022 02:33PM
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Accuray
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Health Care
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Health Care Equipment & Services
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nasdaq:aray
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accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
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Oct 27th, 2022 12:00AM
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FIELD SERVICE ENGINEER EIMEA – Switzerland – Region Suisse Romande
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Open
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Accuray Incorporated
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Remote - Switzerland
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CHE
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Sep 27th, 2022 12:00AM
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<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><b><u>FIELD SERVICE ENGINEER EIMEA – Switzerland – Region Suisse Romande</u></b></p><p></p><p><b>SUMMARY:</b></p><p></p><p>Accuray EIMEA is searching for a Field Service Engineer, home-office based in “Swiss Romande” (Switzerland).</p><p></p><p>The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as preventive maintenance visits on Accuray systems, primarily to Accuray customers located regionally but occasionally throughout all EIMEA Region.</p><p></p><p>The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. Applicants must have the ability to work independently and have effective communication skills.</p><p></p><p>Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal workdays with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray’s service obligations and customer service needs and are subject to change as needs arise.</p><p></p><p><b>REPORTING TO/DEPARTMENT: </b></p><p></p><p>Regional Service Manager</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b></p><p></p><p><u>PRODUCT SUPPORT </u></p><ul><li>Provide installation, repair and maintenance support to Accuray systems.</li><li>Support is provided to the customer remotely by phone, internet and by on-site visits, as determined by the machine status or customer requirements.</li><li>Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities.</li><li>Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed timely and customer satisfaction is optimized.</li><li>Accurate and clear documentation of work activities are to be completed within the Accuray Customer Management software program, such that these records provide appropriate documentation of the product service history for Device History File records.</li><li>Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to the Accuray stock for processing.</li><li>Appropriate management and timely completion of Timesheets and expense reports incurred in the field service of Accuray systems.</li><li>Assist in the development of service documentation, in conjunction with the Accuray Customer Service team.</li><li>Assist in the training of further Customer Support staff and customer on site personnel with respect to maintenance and service activities, as required.</li><li>Assist in identification and development of Field Support tools and test equipment.</li><li>Follow Company training as needed. (e.g., basic technical training of 6 weeks at Accuray Headquarters in the US).</li><li>Learn and apply all Accuray internal policies and processes.</li><li>Follow local regulations (such as radioprotection rules – attends and runs TUV Audits at customer).</li><li>Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance.</li></ul><p></p><p><u>PRODUCT DEVELOPMENT </u></p><ul><li>Provides feedback through the Madison Customer Service group for service-related product improvements that could improve Mean Time to Access (MTTA) and Mean Time to Repair (MTTR), or improvements in mean Time Between Failures (MTBF).</li><li>Assist in the development, documentation, and testing of service tools and design updates to the product.</li><li>Works effectively with other engineers, scientists, subcontractors, and consultants.</li><li>Support project team activities, with attendance at team meetings, representation of Field Service requirements, and provision of documentation as required.</li></ul><p></p><p><u>SAFETY </u></p><ul><li>Observe Accuray Safety Program requirements and work practices.</li><li>Help ensure that safety requirements and quality considerations are pro-actively addressed and implemented in the design of the product.</li><li>Communicate to the Accuray corporate, or where possible directly address, quality issues raised by customers, in a timely fashion.</li><li>Supports the Accuray Quality System and Safety and Health Program by following procedures and mentoring others.</li><li>Takes ownership of individual safety to maintain a safe work environment.</li></ul><p><i>The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.</i></p><p></p><p><b>REQUIRED QUALIFICATIONS:</b></p><ul><li>Experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered. A basic understanding of medical physics is desirable.</li><li>Previous experience in large medical device field service strongly preferred.</li><li>Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory</li><li>Hands-on experience with electronic test equipment.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Good H/W and S/W computer skills, including network knowledge. Ability to quickly learn to use new software tools.</li><li>Excellent customer relations skills and strong service orientation.</li><li>Team player - ability to work well in a close team environment.</li><li>Fluent reading, writing and speaking in local language and English.</li><li>Must be comfortable with extensive travel (up to 50% travel time), sometimes on short notice, and occasional after-hours support requirements.</li><li>Must possess a valid driver’s license and good driving record.</li></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Oct 27th, 2022 01:21PM
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Oct 27th, 2022 01:21PM
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Accuray
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Health Care
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Health Care Equipment & Services
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nasdaq:aray
|
accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
|
Oct 27th, 2022 12:00AM
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Technical Support Engineer - EIMEA
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Open
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Accuray Incorporated
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|
Morges
|
|
|
CHE
|
Sep 27th, 2022 12:00AM
|
|
<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><b><u>Technical Support Engineer - EIMEA</u></b></p><p></p><p><b>SUMMARY: </b></p><p></p><p>The Technical Support Engineer EIMEA (Europe, India, Middle-East and Africa), based in Europe, preferably in our Morges office in Switzerland, is responsible for initial response and follow-up of customer issues by effectively focusing Accuray resources to quickly resolve problems and escalating any unresolved issues to ensure customer satisfaction. The Technical Support engineer has a direct responsibility in end-customers satisfaction and Accuray FSEs (Field Service Engineer) work efficiency.</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><p></p><p><b>Initial Response</b></p><ul><li>Monitor and quickly respond to incoming support requests by: Phone, E-Mail, Web, or other communication medium.</li><li>Take ownership of incident and resolution.</li><li>Clearly communicate issue resolution process to customer or end user including next steps to be taken, time frame, and ownership of issue.</li></ul><p></p><p><b>Investigate and isolate issue</b></p><ul><li>Search of appropriate documentation to define issue.</li><li>Gather data, log files, Network trace, Memory uploads, Configuration, and site specifics data which should result in a complete description of the symptoms, configuration information, revision level, and detail on reproducibility.</li></ul><p></p><p><b>Construct and employ Action Plan</b></p><ul><li>Provides support in critical customer situations by taking the leadership role in driving the resolution of the issues through the appropriate channels. Once developed, they will remain committed to drive the plan until the resolutions are implemented and all customer issues are resolved.</li><li>Intervene On-Site when for critical situations or as support to local resources</li><li>Request On-Site Support and resources if remote resolution is not possible.</li><li>Establishes clear lines of communications to all appropriate areas of the company for call escalation, information feedback and product improvements.</li><li>Take part to any new products Installation, product Upgrade or major field activity requiring Technical Support expertise.</li></ul><p></p><p><b>Follow-up and Call close</b></p><ul><li>Confirm that action plan was successful with customer, end user, or staff.</li><li>Accurately document issue, troubleshooting steps, action plans, resolution and any deviation from the original plan in call logging database</li></ul><p></p><p><b>Develop processes and programs for increased Service Quality and Efficiency such as</b></p><ul><li>Assists management with the technical evaluation and training of Service and Support Engineers and drives formal training requirements.</li><li>Escalation path for more junior TSE/FSEs as well as being their technical mentor.</li><li>New products installation, support and implementation scheduling</li><li>This position will act as a liaison between the field issues and Headquarters teams (Engineering, Service Development, Manufacturing…) regarding technical issues discovered in the field, and is the Direct path to Headquarter teams to escalate new issues or develop improved troubleshooting methods, tools or documentation</li><li>Service documentation and training material creation and maintenance</li><li>Knowledge transfer on between Accuray Headquarters in the US and EIMEA personnel/customers, on service-related product improvements that could improve Mean Time To Access (MTTA) and Mean Time To Repair (MTTR), or improvements in Mean Time Between Failures (MTBF).</li></ul><p></p><p><b>Safety & Quality </b></p><ul><li>Ensure safety and quality considerations and requirements are pro-actively addressed and implemented during resolution of issue.</li><li>Address, document, and manage in a timely fashion safety and quality issues raised by customers or staff.</li><li>Supports Accuray Quality System and Safety and Health Program by following procedures and mentoring others.</li></ul><p></p><p><b>Physical requirements </b></p><ul><li>The employee must occasionally lift and/or move physical inventory weighting up to 50 pounds.</li></ul><ul><li>The employee is often required to climb ladders, kneel, crouch, or crawl as required during the development and testing of Accuray products.</li></ul><p></p><p>The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.</p><p></p><p><b>REQUIRED QUALIFICATIONS</b>:</p><ul><li>Technical certificate or Bachelor’s degree in engineering or physics required. An advanced technical degree is a plus.</li><li>Hands-on experience with electronic test equipment including: DVM, Oscilloscope, Spectrum Analyzer, etc.</li><li>Excellent problem-solving skills.</li><li>Good verbal and written communications skills.</li><li>Fluency in English required and other European language as a plus.</li><li>Experience in basic administration of Windows-based computer software and hardware would be an advantage</li><li>Good computer skills including MS Office required</li><li>Knowledge of TCP/IP, Ping, FTP, RDP, and Telnet. PERL and Unix</li><li>The employee will be required to travel up to 50%/60% in EIMEA and rest of the world</li><li>The employee might be required to work during evening and/or weekend depending on business needs</li></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Oct 27th, 2022 01:21PM
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Oct 27th, 2022 01:21PM
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Accuray
|
Health Care
|
Health Care Equipment & Services
|
|
nasdaq:aray
|
accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
|
Oct 27th, 2022 12:00AM
|
Technical Support Engineer - EIMEA
|
Open
|
Accuray Incorporated
|
|
Morges
|
|
|
CHE
|
Sep 27th, 2022 12:00AM
|
|
<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><b><u>Technical Support Engineer - EIMEA</u></b></p><p></p><p><b>SUMMARY: </b></p><p></p><p>The Technical Support Engineer EIMEA (Europe, India, Middle-East and Africa), based in our Swiss office in Morges, is responsible for initial response and follow-up of customer issues by effectively focusing Accuray resources to quickly resolve problems and escalating any unresolved issues to ensure customer satisfaction. The Technical Support engineer has a direct responsibility in end-customers satisfaction and Accuray FSEs (Field Service Engineer) work efficiency.</p><p></p><p><b>REPORTING TO/DEPARTMENT:</b></p><p></p><p>Technical Support Manager EIMEA</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><p></p><p><b>Initial Response</b></p><ul><li>Monitor and quickly respond to incoming support requests by: Phone, E-Mail, Web, or other communication medium.</li><li>Take ownership of incident and resolution.</li><li>Clearly communicate issue resolution process to customer or end user including next steps to be taken, time frame, and ownership of issue.</li></ul><p></p><p><b>Investigate and isolate issue</b></p><ul><li>Search of appropriate documentation to define issue.</li><li>Gather data, log files, Network trace, Memory uploads, Configuration, and site specifics data which should result in a complete description of the symptoms, configuration information, revision level, and detail on reproducibility.</li></ul><p></p><p><b>Construct and employ Action Plan</b></p><ul><li>Provides support in critical customer situations by taking the leadership role in driving the resolution of the issues through the appropriate channels. Once developed, they will remain committed to drive the plan until the resolutions are implemented and all customer issues are resolved.</li><li>Intervene On-Site when for critical situations or as support to local resources</li><li>Request On-Site Support and resources if remote resolution is not possible.</li><li>Establishes clear lines of communications to all appropriate areas of the company for call escalation, information feedback and product improvements.</li><li>Take part to any new products Installation, product Upgrade or major field activity requiring Technical Support expertise.</li></ul><p></p><p><b>Follow-up and Call close</b></p><ul><li>Confirm that action plan was successful with customer, end user, or staff.</li><li>Accurately document issue, troubleshooting steps, action plans, resolution and any deviation from the original plan in call logging database</li></ul><p></p><p><b>Develop processes and programs for increased Service Quality and Efficiency such as</b></p><ul><li>Assists management with the technical evaluation and training of Service and Support Engineers and drives formal training requirements.</li><li>Escalation path for more junior TSE/FSEs as well as being their technical mentor.</li><li>New products installation, support and implementation scheduling</li><li>This position will act as a liaison between the field issues and Headquarters teams (Engineering, Service Development, Manufacturing…) regarding technical issues discovered in the field, and is the Direct path to Headquarter teams to escalate new issues or develop improved troubleshooting methods, tools or documentation</li><li>Service documentation and training material creation and maintenance</li><li>Knowledge transfer on between Accuray Headquarters in the US and EIMEA personnel/customers, on service-related product improvements that could improve Mean Time To Access (MTTA) and Mean Time To Repair (MTTR), or improvements in Mean Time Between Failures (MTBF).</li></ul><p></p><p><b>Safety & Quality </b></p><ul><li>Ensure safety and quality considerations and requirements are pro-actively addressed and implemented during resolution of issue.</li><li>Address, document, and manage in a timely fashion safety and quality issues raised by customers or staff.</li><li>Supports Accuray Quality System and Safety and Health Program by following procedures and mentoring others.</li></ul><p></p><p><b>Physical requirements </b></p><ul><li>The employee must occasionally lift and/or move physical inventory weighting up to 50 pounds.</li></ul><ul><li>The employee is often required to climb ladders, kneel, crouch, or crawl as required during the development and testing of Accuray products.</li></ul><p></p><p>The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.</p><p></p><p></p><p><b>REQUIRED QUALIFICATIONS</b>:</p><ul><li>Technical certificate or Bachelor’s degree in engineering or physics required. An advanced technical degree is a plus.</li><li>Hands-on experience with electronic test equipment including: DVM, Oscilloscope, Spectrum Analyzer, etc.</li><li>Excellent problem-solving skills.</li><li>Good verbal and written communications skills.</li><li>Fluency in English required and other European language as a plus.</li><li>Experience in basic administration of Windows-based computer software and hardware would be an advantage</li><li>Good computer skills including MS Office required</li><li>Knowledge of TCP/IP, Ping, FTP, RDP, and Telnet. PERL and Unix</li><li>The employee will be required to travel up to 50%/60% in EIMEA and rest of the world</li><li>The employee might be required to work during evening and/or weekend depending on business needs</li></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Oct 27th, 2022 01:21PM
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Oct 27th, 2022 01:21PM
|
Accuray
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Health Care
|
Health Care Equipment & Services
|
|
nasdaq:aray
|
accuray.wd5.myworkdayjobs.com
|
accuray.wd5.myworkdayjobs.com
|
Oct 28th, 2022 12:00AM
|
FIELD SERVICE ENGINEER EIMEA – Switzerland – Region Suisse Romande
|
Open
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Accuray Incorporated
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|
Remote - Switzerland
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|
|
CHE
|
Sep 28th, 2022 12:00AM
|
|
<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><b><u>FIELD SERVICE ENGINEER EIMEA – Switzerland – Region Suisse Romande</u></b></p><p></p><p><b>SUMMARY:</b></p><p></p><p>Accuray EIMEA is searching for a Field Service Engineer, home-office based in “Swiss Romande” (Switzerland).</p><p></p><p>The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as preventive maintenance visits on Accuray systems, primarily to Accuray customers located regionally but occasionally throughout all EIMEA Region.</p><p></p><p>The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. Applicants must have the ability to work independently and have effective communication skills.</p><p></p><p>Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal workdays with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray’s service obligations and customer service needs and are subject to change as needs arise.</p><p></p><p><b>REPORTING TO/DEPARTMENT: </b></p><p></p><p>Regional Service Manager</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b></p><p></p><p><u>PRODUCT SUPPORT </u></p><ul><li>Provide installation, repair and maintenance support to Accuray systems.</li><li>Support is provided to the customer remotely by phone, internet and by on-site visits, as determined by the machine status or customer requirements.</li><li>Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities.</li><li>Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed timely and customer satisfaction is optimized.</li><li>Accurate and clear documentation of work activities are to be completed within the Accuray Customer Management software program, such that these records provide appropriate documentation of the product service history for Device History File records.</li><li>Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to the Accuray stock for processing.</li><li>Appropriate management and timely completion of Timesheets and expense reports incurred in the field service of Accuray systems.</li><li>Assist in the development of service documentation, in conjunction with the Accuray Customer Service team.</li><li>Assist in the training of further Customer Support staff and customer on site personnel with respect to maintenance and service activities, as required.</li><li>Assist in identification and development of Field Support tools and test equipment.</li><li>Follow Company training as needed. (e.g., basic technical training of 6 weeks at Accuray Headquarters in the US).</li><li>Learn and apply all Accuray internal policies and processes.</li><li>Follow local regulations (such as radioprotection rules – attends and runs TUV Audits at customer).</li><li>Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance.</li></ul><p></p><p><u>PRODUCT DEVELOPMENT </u></p><ul><li>Provides feedback through the Madison Customer Service group for service-related product improvements that could improve Mean Time to Access (MTTA) and Mean Time to Repair (MTTR), or improvements in mean Time Between Failures (MTBF).</li><li>Assist in the development, documentation, and testing of service tools and design updates to the product.</li><li>Works effectively with other engineers, scientists, subcontractors, and consultants.</li><li>Support project team activities, with attendance at team meetings, representation of Field Service requirements, and provision of documentation as required.</li></ul><p></p><p><u>SAFETY </u></p><ul><li>Observe Accuray Safety Program requirements and work practices.</li><li>Help ensure that safety requirements and quality considerations are pro-actively addressed and implemented in the design of the product.</li><li>Communicate to the Accuray corporate, or where possible directly address, quality issues raised by customers, in a timely fashion.</li><li>Supports the Accuray Quality System and Safety and Health Program by following procedures and mentoring others.</li><li>Takes ownership of individual safety to maintain a safe work environment.</li></ul><p><i>The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.</i></p><p></p><p><b>REQUIRED QUALIFICATIONS:</b></p><ul><li>Experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered. A basic understanding of medical physics is desirable.</li><li>Previous experience in large medical device field service strongly preferred.</li><li>Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory</li><li>Hands-on experience with electronic test equipment.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Good H/W and S/W computer skills, including network knowledge. Ability to quickly learn to use new software tools.</li><li>Excellent customer relations skills and strong service orientation.</li><li>Team player - ability to work well in a close team environment.</li><li>Fluent reading, writing and speaking in local language and English.</li><li>Must be comfortable with extensive travel (up to 50% travel time), sometimes on short notice, and occasional after-hours support requirements.</li><li>Must possess a valid driver’s license and good driving record.</li></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Oct 28th, 2022 02:17PM
|
Oct 28th, 2022 02:17PM
|
Accuray
|
Health Care
|
Health Care Equipment & Services
|
|
nasdaq:aray
|
accuray.wd5.myworkdayjobs.com
|
accuray.wd5.myworkdayjobs.com
|
Oct 28th, 2022 12:00AM
|
Technical Support Engineer - EIMEA
|
Open
|
Accuray Incorporated
|
|
Morges
|
|
|
CHE
|
Sep 28th, 2022 12:00AM
|
|
<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><b><u>Technical Support Engineer - EIMEA</u></b></p><p></p><p><b>SUMMARY: </b></p><p></p><p>The Technical Support Engineer EIMEA (Europe, India, Middle-East and Africa), based in Europe, preferably in our Morges office in Switzerland, is responsible for initial response and follow-up of customer issues by effectively focusing Accuray resources to quickly resolve problems and escalating any unresolved issues to ensure customer satisfaction. The Technical Support engineer has a direct responsibility in end-customers satisfaction and Accuray FSEs (Field Service Engineer) work efficiency.</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><p></p><p><b>Initial Response</b></p><ul><li>Monitor and quickly respond to incoming support requests by: Phone, E-Mail, Web, or other communication medium.</li><li>Take ownership of incident and resolution.</li><li>Clearly communicate issue resolution process to customer or end user including next steps to be taken, time frame, and ownership of issue.</li></ul><p></p><p><b>Investigate and isolate issue</b></p><ul><li>Search of appropriate documentation to define issue.</li><li>Gather data, log files, Network trace, Memory uploads, Configuration, and site specifics data which should result in a complete description of the symptoms, configuration information, revision level, and detail on reproducibility.</li></ul><p></p><p><b>Construct and employ Action Plan</b></p><ul><li>Provides support in critical customer situations by taking the leadership role in driving the resolution of the issues through the appropriate channels. Once developed, they will remain committed to drive the plan until the resolutions are implemented and all customer issues are resolved.</li><li>Intervene On-Site when for critical situations or as support to local resources</li><li>Request On-Site Support and resources if remote resolution is not possible.</li><li>Establishes clear lines of communications to all appropriate areas of the company for call escalation, information feedback and product improvements.</li><li>Take part to any new products Installation, product Upgrade or major field activity requiring Technical Support expertise.</li></ul><p></p><p><b>Follow-up and Call close</b></p><ul><li>Confirm that action plan was successful with customer, end user, or staff.</li><li>Accurately document issue, troubleshooting steps, action plans, resolution and any deviation from the original plan in call logging database</li></ul><p></p><p><b>Develop processes and programs for increased Service Quality and Efficiency such as</b></p><ul><li>Assists management with the technical evaluation and training of Service and Support Engineers and drives formal training requirements.</li><li>Escalation path for more junior TSE/FSEs as well as being their technical mentor.</li><li>New products installation, support and implementation scheduling</li><li>This position will act as a liaison between the field issues and Headquarters teams (Engineering, Service Development, Manufacturing…) regarding technical issues discovered in the field, and is the Direct path to Headquarter teams to escalate new issues or develop improved troubleshooting methods, tools or documentation</li><li>Service documentation and training material creation and maintenance</li><li>Knowledge transfer on between Accuray Headquarters in the US and EIMEA personnel/customers, on service-related product improvements that could improve Mean Time To Access (MTTA) and Mean Time To Repair (MTTR), or improvements in Mean Time Between Failures (MTBF).</li></ul><p></p><p><b>Safety & Quality </b></p><ul><li>Ensure safety and quality considerations and requirements are pro-actively addressed and implemented during resolution of issue.</li><li>Address, document, and manage in a timely fashion safety and quality issues raised by customers or staff.</li><li>Supports Accuray Quality System and Safety and Health Program by following procedures and mentoring others.</li></ul><p></p><p><b>Physical requirements </b></p><ul><li>The employee must occasionally lift and/or move physical inventory weighting up to 50 pounds.</li></ul><ul><li>The employee is often required to climb ladders, kneel, crouch, or crawl as required during the development and testing of Accuray products.</li></ul><p></p><p>The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.</p><p></p><p><b>REQUIRED QUALIFICATIONS</b>:</p><ul><li>Technical certificate or Bachelor’s degree in engineering or physics required. An advanced technical degree is a plus.</li><li>Hands-on experience with electronic test equipment including: DVM, Oscilloscope, Spectrum Analyzer, etc.</li><li>Excellent problem-solving skills.</li><li>Good verbal and written communications skills.</li><li>Fluency in English required and other European language as a plus.</li><li>Experience in basic administration of Windows-based computer software and hardware would be an advantage</li><li>Good computer skills including MS Office required</li><li>Knowledge of TCP/IP, Ping, FTP, RDP, and Telnet. PERL and Unix</li><li>The employee will be required to travel up to 50%/60% in EIMEA and rest of the world</li><li>The employee might be required to work during evening and/or weekend depending on business needs</li></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Oct 28th, 2022 02:17PM
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Oct 28th, 2022 02:17PM
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Accuray
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Health Care
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Health Care Equipment & Services
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nasdaq:aray
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accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
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Oct 28th, 2022 12:00AM
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Technical Support Engineer - EIMEA
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Open
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Accuray Incorporated
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Morges
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CHE
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Sep 28th, 2022 12:00AM
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<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><b><u>Technical Support Engineer - EIMEA</u></b></p><p></p><p><b>SUMMARY: </b></p><p></p><p>The Technical Support Engineer EIMEA (Europe, India, Middle-East and Africa), based in our Swiss office in Morges, is responsible for initial response and follow-up of customer issues by effectively focusing Accuray resources to quickly resolve problems and escalating any unresolved issues to ensure customer satisfaction. The Technical Support engineer has a direct responsibility in end-customers satisfaction and Accuray FSEs (Field Service Engineer) work efficiency.</p><p></p><p><b>REPORTING TO/DEPARTMENT:</b></p><p></p><p>Technical Support Manager EIMEA</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES:</b></p><p></p><p><b>Initial Response</b></p><ul><li>Monitor and quickly respond to incoming support requests by: Phone, E-Mail, Web, or other communication medium.</li><li>Take ownership of incident and resolution.</li><li>Clearly communicate issue resolution process to customer or end user including next steps to be taken, time frame, and ownership of issue.</li></ul><p></p><p><b>Investigate and isolate issue</b></p><ul><li>Search of appropriate documentation to define issue.</li><li>Gather data, log files, Network trace, Memory uploads, Configuration, and site specifics data which should result in a complete description of the symptoms, configuration information, revision level, and detail on reproducibility.</li></ul><p></p><p><b>Construct and employ Action Plan</b></p><ul><li>Provides support in critical customer situations by taking the leadership role in driving the resolution of the issues through the appropriate channels. Once developed, they will remain committed to drive the plan until the resolutions are implemented and all customer issues are resolved.</li><li>Intervene On-Site when for critical situations or as support to local resources</li><li>Request On-Site Support and resources if remote resolution is not possible.</li><li>Establishes clear lines of communications to all appropriate areas of the company for call escalation, information feedback and product improvements.</li><li>Take part to any new products Installation, product Upgrade or major field activity requiring Technical Support expertise.</li></ul><p></p><p><b>Follow-up and Call close</b></p><ul><li>Confirm that action plan was successful with customer, end user, or staff.</li><li>Accurately document issue, troubleshooting steps, action plans, resolution and any deviation from the original plan in call logging database</li></ul><p></p><p><b>Develop processes and programs for increased Service Quality and Efficiency such as</b></p><ul><li>Assists management with the technical evaluation and training of Service and Support Engineers and drives formal training requirements.</li><li>Escalation path for more junior TSE/FSEs as well as being their technical mentor.</li><li>New products installation, support and implementation scheduling</li><li>This position will act as a liaison between the field issues and Headquarters teams (Engineering, Service Development, Manufacturing…) regarding technical issues discovered in the field, and is the Direct path to Headquarter teams to escalate new issues or develop improved troubleshooting methods, tools or documentation</li><li>Service documentation and training material creation and maintenance</li><li>Knowledge transfer on between Accuray Headquarters in the US and EIMEA personnel/customers, on service-related product improvements that could improve Mean Time To Access (MTTA) and Mean Time To Repair (MTTR), or improvements in Mean Time Between Failures (MTBF).</li></ul><p></p><p><b>Safety & Quality </b></p><ul><li>Ensure safety and quality considerations and requirements are pro-actively addressed and implemented during resolution of issue.</li><li>Address, document, and manage in a timely fashion safety and quality issues raised by customers or staff.</li><li>Supports Accuray Quality System and Safety and Health Program by following procedures and mentoring others.</li></ul><p></p><p><b>Physical requirements </b></p><ul><li>The employee must occasionally lift and/or move physical inventory weighting up to 50 pounds.</li></ul><ul><li>The employee is often required to climb ladders, kneel, crouch, or crawl as required during the development and testing of Accuray products.</li></ul><p></p><p>The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.</p><p></p><p></p><p><b>REQUIRED QUALIFICATIONS</b>:</p><ul><li>Technical certificate or Bachelor’s degree in engineering or physics required. An advanced technical degree is a plus.</li><li>Hands-on experience with electronic test equipment including: DVM, Oscilloscope, Spectrum Analyzer, etc.</li><li>Excellent problem-solving skills.</li><li>Good verbal and written communications skills.</li><li>Fluency in English required and other European language as a plus.</li><li>Experience in basic administration of Windows-based computer software and hardware would be an advantage</li><li>Good computer skills including MS Office required</li><li>Knowledge of TCP/IP, Ping, FTP, RDP, and Telnet. PERL and Unix</li><li>The employee will be required to travel up to 50%/60% in EIMEA and rest of the world</li><li>The employee might be required to work during evening and/or weekend depending on business needs</li></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Oct 28th, 2022 02:17PM
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Oct 28th, 2022 02:17PM
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Accuray
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Health Care
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Health Care Equipment & Services
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nasdaq:aray
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accuray.wd5.myworkdayjobs.com
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accuray.wd5.myworkdayjobs.com
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Oct 29th, 2022 12:00AM
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FIELD SERVICE ENGINEER EIMEA – Switzerland – Region Suisse Romande
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Open
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Accuray Incorporated
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Remote - Switzerland
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CHE
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Sep 29th, 2022 12:00AM
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<p><span><b><span><span>Give hope. Give health. Make your mark in the fight against cancer.</span></span></b></span></p><p></p><p><span><span><span>At Accuray, we make a direct and powerful impact on the lives of cancer patients every day — helping them live longer, better lives. But our commitment to innovation offers a truly unique opportunity: the chance to change the fight against cancer — helping to develop, introduce and support new treatment delivery systems and software that will give new hope and new health to cancer patients and cancer survivors around the world</span></span></span>.</p><p></p><p><span>Accuray develops, manufactures and sells radiotherapy systems for alternative cancer treatments. Our radiation therapy for cancer makes treatment shorter, safer, personalized and more effective, ultimately enabling patients to live longer, better lives.</span></p><p></p><p><b>Job Description</b></p><p><b><u>FIELD SERVICE ENGINEER EIMEA – Switzerland – Region Suisse Romande</u></b></p><p></p><p><b>SUMMARY:</b></p><p></p><p>Accuray EIMEA is searching for a Field Service Engineer, home-office based in “Swiss Romande” (Switzerland).</p><p></p><p>The person in this position has front-line responsibility for installations, remote and on-site diagnostics prior to repair services as well as preventive maintenance visits on Accuray systems, primarily to Accuray customers located regionally but occasionally throughout all EIMEA Region.</p><p></p><p>The successful candidate must have proven ability to diagnose and resolve problems on highly sophisticated software, electronic and mechanical robotic devices at clinical sites and major hospitals. Applicants must have the ability to work independently and have effective communication skills.</p><p></p><p>Field Service engineers may also work hours other than a traditional daytime shift and may also work weekend days as part of their normal workdays with limited notice due to the emergent nature of service work. Regular work schedules are determined by a combination of Accuray’s service obligations and customer service needs and are subject to change as needs arise.</p><p></p><p><b>REPORTING TO/DEPARTMENT: </b></p><p></p><p>Regional Service Manager</p><p></p><p><b>ESSENTIAL DUTIES AND RESPONSIBILITIES: </b></p><p></p><p><u>PRODUCT SUPPORT </u></p><ul><li>Provide installation, repair and maintenance support to Accuray systems.</li><li>Support is provided to the customer remotely by phone, internet and by on-site visits, as determined by the machine status or customer requirements.</li><li>Promoting the highest level of customer satisfaction through the timely response to customer calls, clear and effective communications, professional appearance, and efficient repair/maintenance activities.</li><li>Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed timely and customer satisfaction is optimized.</li><li>Accurate and clear documentation of work activities are to be completed within the Accuray Customer Management software program, such that these records provide appropriate documentation of the product service history for Device History File records.</li><li>Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to the Accuray stock for processing.</li><li>Appropriate management and timely completion of Timesheets and expense reports incurred in the field service of Accuray systems.</li><li>Assist in the development of service documentation, in conjunction with the Accuray Customer Service team.</li><li>Assist in the training of further Customer Support staff and customer on site personnel with respect to maintenance and service activities, as required.</li><li>Assist in identification and development of Field Support tools and test equipment.</li><li>Follow Company training as needed. (e.g., basic technical training of 6 weeks at Accuray Headquarters in the US).</li><li>Learn and apply all Accuray internal policies and processes.</li><li>Follow local regulations (such as radioprotection rules – attends and runs TUV Audits at customer).</li><li>Maintain company vehicle (if provided) in accordance with Accuray fleet vehicle policy, including safe operations, vehicle cleanliness and vehicle maintenance.</li></ul><p></p><p><u>PRODUCT DEVELOPMENT </u></p><ul><li>Provides feedback through the Madison Customer Service group for service-related product improvements that could improve Mean Time to Access (MTTA) and Mean Time to Repair (MTTR), or improvements in mean Time Between Failures (MTBF).</li><li>Assist in the development, documentation, and testing of service tools and design updates to the product.</li><li>Works effectively with other engineers, scientists, subcontractors, and consultants.</li><li>Support project team activities, with attendance at team meetings, representation of Field Service requirements, and provision of documentation as required.</li></ul><p></p><p><u>SAFETY </u></p><ul><li>Observe Accuray Safety Program requirements and work practices.</li><li>Help ensure that safety requirements and quality considerations are pro-actively addressed and implemented in the design of the product.</li><li>Communicate to the Accuray corporate, or where possible directly address, quality issues raised by customers, in a timely fashion.</li><li>Supports the Accuray Quality System and Safety and Health Program by following procedures and mentoring others.</li><li>Takes ownership of individual safety to maintain a safe work environment.</li></ul><p><i>The incumbent may be asked to perform other function-related activities in addition to the above-mentioned responsibilities as reasonably required by business needs.</i></p><p></p><p><b>REQUIRED QUALIFICATIONS:</b></p><ul><li>Experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered. A basic understanding of medical physics is desirable.</li><li>Previous experience in large medical device field service strongly preferred.</li><li>Be a self-starter and work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory</li><li>Hands-on experience with electronic test equipment.</li><li>Excellent troubleshooting and problem-solving skills.</li><li>Good H/W and S/W computer skills, including network knowledge. Ability to quickly learn to use new software tools.</li><li>Excellent customer relations skills and strong service orientation.</li><li>Team player - ability to work well in a close team environment.</li><li>Fluent reading, writing and speaking in local language and English.</li><li>Must be comfortable with extensive travel (up to 50% travel time), sometimes on short notice, and occasional after-hours support requirements.</li><li>Must possess a valid driver’s license and good driving record.</li></ul><p></p><p><b><span>To qualify for this position, candidates must be able to furnish proof that they are authorized to work in the country they are applying on a permanent basis without sponsorship.</span></b></p><p></p><p><b>EEO Statement</b></p><p>At Accuray, our commitment to patient-first outcomes drives an inclusive and collaborative work environment where the best ideas rise to the top — and everyone works to push them further. We value diversity in both the professional and personal backgrounds of our employees, as this variety adds rich energy to every team, every project and every work day. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin – including individuals with disabilities and veterans.</p><p></p>
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Oct 29th, 2022 01:52PM
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Oct 29th, 2022 01:52PM
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Accuray
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Health Care
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Health Care Equipment & Services
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